CORE: Understanding and Responding to the CFPB's Expectations (2-Day)

8/11/2020 - 8/12/2020
(12:00 PM - 1:30 PM Central)

Register Now


To be announced.

Why Should I Attend?

The Consumer Financial Protection Bureau (CFPB) is a federal consumer protection agency with supervisory, examination, and enforcement authority over collection agencies, debt buyers, collection attorneys, banks, and other members of the financial services industry. Understanding the scope of this authority is key to adopting a systemic approach to compliance and risk management. This course will prepare participants to respond to the CFPB’s expectations by:

  • Reviewing the impact of the CFPB’s regulatory authority and how the Bureau communicates its compliance priorities;
  • Identifying the CFPB’s expectations for an effective Compliance Management System (CMS) and its control components;
  • Describing the objectives and procedures associated with a Compliance Management Review (CMR) examination by the CFPB;
  • Exploring the process and expectations associated with a Civil Investigative Demand (CID).
How you will benefit: 

You will review recent CFPB's activities, learn about the CFPB’s compliance management priorities and assess the compliance risks for your company. Walk away with templates to determine the areas of risk for you company based upon the CFPB’s expectations and create action plans to eliminate your risk areas.

Professional Development Units

You will earn 1.50 PDUs for this online seminar, which can be applied toward ACA’s Credit and Collection Compliance Officer (CCCO), Credit and Collection Compliance Professional (CCCP), and Scholar/Fellow designations. 

*Please note, credit will be provided ONLY to individuals who have paid to attend this seminar. Anyone sitting in with a paid participant is not eligible to receive credit.

ACA Certified Instructors

This seminar is taught only by ACA Certified Instructors. You can expect top-notch presentations are created by and presented for members. Seminar instructors go through vigorous training to become ACA Certified Instructors and can speak directly to your experiences because they work in our industry.

Handouts and Login Information

If there are materials for this seminar, they will be available to download the day before the event. If there are no handouts listed, there are none for this event. 

One day prior to the event, login Information for the event can be found by logging in to the ACA Website and clicking on the notification bell next to your name at the top of the page.

Attend via Your Mobile Device

Attend this seminar with the WebEx Mobile App. You will still be required to enter the WebEx login information provided.

Cancellation Policy

ACA reserves the right to cancel or modify the program or substitute speakers. If ACA should cancel the program, registrants will receive a full refund.

Cancellations received less than 3 business days prior to the seminar will be charged $35 cancellation fee. E-mail your cancellations to If you do not cancel prior to the session and do not attend, you are still responsible for full payment.

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