CORE: Trainer Specialist (3-Day)

1/21/2020 - 1/23/2020
(12:00 PM - 1:30 PM Central)

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(Registration will close one hour before the event's start time)


Cortney Fleming

Chief Personnel Officer
Wilber & Associates, P.C.
Normal, IL

Presenter Details

Brian Watkins

Southern Oregon Credit Services, Inc.
Medford, OR

Presenter Details

Why Should I Attend?

ACA’s Trainer Specialist Program (TSP) recognizes and supports individuals responsible for training in their organization. As a Trainer Specialist, you will be equipped with the necessary tools and techniques to facilitate training for both ACA’s Fair Debt Collection Practices Act (FDCPA) and ACA’s Essential Collection Skills and Techniques (ECST) at your location.  In addition, your staff will meet the necessary requirements to apply for the Professional Collection Specialist (PCS) designation.

Who Should Attend: 

This program is intended for trainers who have the industry experience, have successfully passed the Professional Collection Specialist exam and have full knowledge of the two "core" courses: Essential Collection Skills and Techniques (ECST) and FDCPA Essentials for Collectors.

Seminar Objectives:
  • Describe role of ACA and importance of continuing education.
  • Explain roles and responsibilities of a Trainer Specialist with your agency and ACA International.
  • Apply principles of adult education theory and practice preparation and delivery of FDCPA and ECST.                                                   

PCS Designation

Professional Development Units

You will earn 2.25 PDUs for this online seminar, which can be applied toward ACA’s Trainer Specialist, Scholar and Fellow designations. 

*Please note, credit will be provided ONLY to individuals who have paid to attend this seminar. Anyone sitting in with a paid participant is not eligible to receive credit.

ACA Certified Instructors

This seminar is taught only by ACA Certified Instructors. You can expect top-notch presentations are created by and presented for members. Seminar instructors go through vigorous training to become ACA Certified Instructors and can speak directly to your experiences because they work in our industry.

Handouts and Login Information

If there are materials for this seminar, they will be available to download the day before the event. If there are no handouts listed, there are none for this event. 

One day prior to the event, login Information for the event can be found by logging in to the ACA Website and clicking on the notification bell next to your name at the top of the page.

Attend via Your Mobile Device

Attend this seminar with the WebEx Mobile App. You will still be required to enter the WebEx login information provided.

Cancellation Policy

ACA reserves the right to cancel or modify the program or substitute speakers. If ACA should cancel the program, registrants will receive a full refund.

Cancellations received less than 3 business days prior to the seminar will be charged $35 cancellation fee. E-mail your cancellations to If you do not cancel prior to the session and do not attend, you are still responsible for full payment.

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