HOT TOPIC: Techniques to Tools: How to be a successful collector!

(2:00 PM - 3:00 PM Central)

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Kelly Parsons-O'Brien

Pacific Credit Services

Presenter Details

Why Should I Attend?

Kelly Parsons-O’Brien, President of Pacific Credit Services is an influential voice with 27 years’ experience in the evolving landscape of the ARM Industry. In this Hot Topic, Kelly with share with you experience-backed principles for effective ethical collections and consumer motivation. Participants will discover techniques that can be implemented into to motivation tools in consumer conversations immediately.

Learners will:

Examine the power of words and how to use the most influential ones.

Correlate how asking the right questions creates better outcomes.

Discover how to quickly calculate payment amounts and negotiate for the best payment plan for the consumer and the client.

Register today to learn and start utilizing tools for framing your message to achieve better outcomes in any consumer interaction.

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Attend this seminar with the WebEx Mobile App. You will still be required to enter the WebEx login information provided.

Cancellation Policy

ACA reserves the right to cancel or modify the program or substitute speakers. If ACA should cancel the program, registrants will receive a full refund.

Cancellations received less than 3 business days prior to the seminar will be charged $35 cancellation fee. E-mail your cancellations to If you do not cancel prior to the session and do not attend, you are still responsible for full payment.

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