CORE: Writing Effective Policies and Procedures

(12:00 PM - 1:30 PM Central)

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(Registration will close one hour before the event's start time)


Pamela Murphy

Vice President, Compliance & Privacy Officer
Fairport, NY

Presenter Details

Daniel Venditti

Director of Dialer Operations
NCB Management Services, Inc.
Trevose, PA

Presenter Details

Why Should I Attend?

Are policies and procedures missing from your compliance management system? Or do your policies and procedures need some attention? This course will provide information on the elements that should be included in writing a policy and procedure along with specific examples. You will be able to apply and adapt specific examples of written policies and procedures to your own policy and procedural needs.

Understand a policy management framework and how it relates to your Compliance Management System by:

  • Identifying how policies, procedures and work instructions fit into your compliance management system.
  • Defining a policy, procedure and work instruction and how they impact each other.
  • Writing a policy, procedure and work instruction.
  • Identifying the appropriate situations when a policy, procedure and work instruction are necessary.
  • Developing a plan for using policies, procedures and work instructions based on your company’s needs.

How you will benefit:

Identify how policies, procedures and work instructions fit into your compliance management manage system process and develop a plan for using them based on your company’s needs.

Professional Development Units

You will earn .75 PDUs for this online seminar, which can be applied toward ACA’s Credit and Collection Compliance Officer (CCCO), Credit and Collection Compliance Professional (CCCP), Scholar and Fellow designations.

*Please note, credit will be provided ONLY to individuals who have paid to attend this seminar. Anyone sitting in with a paid participant is not eligible to receive credit.

ACA Certified Instructors

This seminar is taught only by ACA Certified Instructors. You can expect top-notch presentations are created by and presented for members. Seminar instructors go through vigorous training to become ACA Certified Instructors and can speak directly to your experiences because they work in our industry.

Handouts and Login Information

If there are materials for this seminar, they will be available to download the day before the event. If there are no handouts listed, there are none for this event. 

One day prior to the event, login Information for the event can be found by logging in to the ACA Website and clicking on the notification bell next to your name at the top of the page.

Attend via Your Mobile Device

Attend this seminar with the WebEx Mobile App. You will still be required to enter the WebEx login information provided.

Cancellation Policy

ACA reserves the right to cancel or modify the program or substitute speakers. If ACA should cancel the program, registrants will receive a full refund.

Cancellations received less than 3 business days prior to the seminar will be charged $35 cancellation fee. E-mail your cancellations to If you do not cancel prior to the session and do not attend, you are still responsible for full payment.

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