HOT TOPIC: How to Handle Frivolous Lawsuits & Litigious Consumers and Their Attorneys

(2:00 PM - 3:00 PM Central)

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(Registration will close one hour before the event's start time)


Michael Klutho Esq.

Bassford Remele
Minneapolis, MN

Presenter Details

John Rossman Esq.

Attorney at Law
Moss & Barnett
Minneapolis, MN

Presenter Details

Why Should I Attend?
  • Training frontline staff to identify litigious consumers, deal with them appropriately and document them in the system.
  • Learn how to create a protocol to triage new lawsuits to determine if they are frivolous.
  • Learn how to defend and attack frivolous lawsuits (including a checklist/outline).
  • Overview of ACA Industry Advancement Fund opportunities to assist in defending frivolous lawsuits. 
  • Q&A Session 
Handouts and Login Information

If there are materials for this seminar, they will be available to download the day before the event. If there are no handouts listed, there are none for this event. 

One day prior to the event, login Information for the event can be found by logging in to the ACA Website and clicking on the notification bell next to your name at the top of the page.

Attend via Your Mobile Device

Attend this seminar with the WebEx Mobile App. You will still be required to enter the WebEx login information provided.

Cancellation Policy

ACA reserves the right to cancel or modify the program or substitute speakers. If ACA should cancel the program, registrants will receive a full refund.

Cancellations received less than 3 business days prior to the seminar will be charged $35 cancellation fee. E-mail your cancellations to If you do not cancel prior to the session and do not attend, you are still responsible for full payment.

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