To be announced.
Why Should I Attend?
Effective communication is the cornerstone of the collections industry. Using a set of 3 “Essential Collection Skills and Techniques” and a roadmap of 8 Collection Call Checkpoints, this scenario-based course emphasizes the importance of developing positive verbal communication delivery and keen listening skills while applying professional questioning and negotiation techniques to build rapport with consumers, obtain accurate information, and overcome stalls and objections to achieving payment. (The live and/or recorded webinar version is 3 hours, 1.5 PDUs. This course is also available in a self-paced e-course. Take only 1 version of the course.)
Handouts and Login Information
If there are materials for this seminar, they will be available to download the day before the event. If there are no handouts listed, there are none for this event.
One day prior to the event, login Information for the event can be found by logging in to the ACA Website and clicking on the notification bell next to your name at the top of the page.
Attend via Your Mobile Device
Attend this seminar with the WebEx Mobile App. You will still be required to enter the WebEx login information provided.
ACA reserves the right to cancel or modify the program or substitute speakers. If ACA should cancel the program, registrants will receive a full refund.
Cancellations received less than 3 business days prior to the seminar will be charged $35 cancellation fee. E-mail your cancellations to email@example.com. If you do not cancel prior to the session and do not attend, you are still responsible for full payment.