HOT TOPIC: Answering Those Tough Credit Reporting Questions

(2:00 PM - 3:00 PM Central)

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Elizabeth Conklin

Account Executive
State Collection Service, Inc.
Madison, WI

Presenter Details

Irene Hoheusle

Vice President of Collections and Education
Account Recovery Specialists, Inc.
Wichita, KS

Presenter Details

Greg Ruffino

Director of Training
Williams and Fudge, Inc.
Rock Hill, SC

Presenter Details

Why Should I Attend?

During this very interactive 60 minute session you will hear real life examples, ripped straight from the call floor and reenacted by the industries best, of both good and bad responses to those tough credit reporting questions from consumers.  You are not going to want to miss this session as you will leave with a list of acceptable responses to help eliminate the stress of making sure you are saying the right thing when consumers inquire about their credit report. 

The knowledge you will get by attending this session:

  • Ways to help our consumers without crossing the line when talking about credit
  • How to communicate to consumers about their credit 
  • How to talk off an account using the credit report as a resource
  • Explaining why when you answer a credit reporting question your answer needs to be 100% correct
  • And what to do if the only answer is to guess (obviously this is to say I don’t know vs. guessing) 
Handouts and Login Information

If there are materials for this seminar, they will be available to download the day before the event. If there are no handouts listed, there are none for this event. 

One day prior to the event, login Information for the event can be found by logging in to the ACA Website and clicking on the notification bell next to your name at the top of the page.

Attend via Your Mobile Device

Attend this seminar with the WebEx Mobile App. You will still be required to enter the WebEx login information provided.

Cancellation Policy

ACA reserves the right to cancel or modify the program or substitute speakers. If ACA should cancel the program, registrants will receive a full refund.

Cancellations received less than 3 business days prior to the seminar will be charged $35 cancellation fee. E-mail your cancellations to If you do not cancel prior to the session and do not attend, you are still responsible for full payment.

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