CORE: Essential Collection Skills & Techniques (2 day)

3/19/2019 - 3/20/2019
(11:00 AM - 12:30 PM Central)


LaDonna Bohling

Vice President of Special Ops
Contract Caller, Inc.
Augusta, GA

Presenter Details

David Glezerman

Assistant Vice President and Bursar
Temple University
Philadelphia, PA

Presenter Details

Why Should I Attend?

The ability to communicate and negotiate effectively with a diverse population of consumers will improve your collectors' results over time. In addition to artfully using communication to motivate consumers to pay, collectors must also understand the eight steps to conducting a thorough, compliant and successful call.

What you will learn: 

This substantial redesign of ACA’s Professional Telephone Collectors’ Techniques was designed to improve your collectors’ ability to adapt to a variety of consumer personality types to secure more payments and reduce the number of broken promises to pay.

How you will benefit: 

Effectively communicate and negotiate with a diverse population of consumers and increase your collection results.

Professional Development Units

You will earn 1.50 PDUs for this online seminar, which can be applied toward ACA’s TSP, PCS and Scholar/Fellow designations. 

*Please note, credit will be provided ONLY to individuals who have paid to attend this seminar. Anyone sitting in with a paid participant is not eligible to receive credit.

ACA Certified Instructors

This seminar is taught only by ACA Certified Instructors. You can expect top-notch presentations are created by and presented for members. Seminar instructors go through vigorous training to become ACA Certified Instructors and can speak directly to your experiences because they work in our industry.

Handouts and Login Information

If there are materials for this seminar, they will be available to download the day before the event. If there are no handouts listed, there are none for this event. Please see your registration email for the WebEx login information.


Essential Collection Skills & Techniques Participant Workbook

Essential Collection Skills & Techniques PPT Handout
Attend via Your Mobile Device

Attend this seminar with the WebEx Mobile App. You will still be required to enter the WebEx login information provided.

Cancellation Policy

ACA reserves the right to cancel or modify the program or substitute speakers. If ACA should cancel the program, registrants will receive a full refund.

Cancellations received less than 3 business days prior to the seminar will be charged $35 cancellation fee. E-mail your cancellations to If you do not cancel prior to the session and do not attend, you are still responsible for full payment.