HOT TOPIC: Complaint Management: Building a Culture of Compliance

(2:00 PM - 3:00 PM Central)

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Leslie Bender Esq.

Senior Counsel
Clark Hill PLC
Washington, DC

Presenter Details

Eileen Bitterman Esq.

Compliance Officer
Weltman Weinberg & Reis Co, LPA
Cleveland, OH

Presenter Details

Why Should I Attend?

Consumer complaints don’t need to leave our businesses yelping with pain points. By creating a clear identification and response protocol for complaints, building a strong culture for complaint handling creates a positive experience for staff and consumers as they work together to achieve solutions. Join us to discuss:

·Methods to receive and track complaints.

·Recognizing the differences between complaints and disputes and the regulatory expectations of each.

How efficient and compliant complaint management might lead to a “return on investment” in potentially reducing litigation and pre-litigation claims.

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Attend this seminar with the WebEx Mobile App. You will still be required to enter the WebEx login information provided.

Cancellation Policy

ACA reserves the right to cancel or modify the program or substitute speakers. If ACA should cancel the program, registrants will receive a full refund.

Cancellations received less than 3 business days prior to the seminar will be charged $35 cancellation fee. E-mail your cancellations to If you do not cancel prior to the session and do not attend, you are still responsible for full payment.

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