HOT TOPIC: Back to Basics – Listening with Intent

5/18/2021
(2:00 PM - 3:00 PM Central)

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Speakers

Kristen Rowles

Director, Organizational Development and Training
The CBE Group, Inc.
Cedar Falls, IA

Presenter Details

Jay Sandy

Manager, Training
CBE Group, Inc
Cedar Falls, IA

Presenter Details

Why Should I Attend?
Hi! I’m Jay. Remember this word – blue. So many times now we get into ruts that we can’t get out of. Some of us have been in the business so long that we don’t truly listen and simply assume that the excuses are coming. In this session, we will bring it back to basics on how to truly listen when someone is explaining to us what their story or objective is. It may not even be an objective, but we wouldn’t know that if we didn’t listen. Question - What was my name? You probably don’t remember. What you probably do remember is the word – blue. Join us for a highly engaging experience on how to effectively listen and communicate with your consumer.
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Cancellation Policy

ACA reserves the right to cancel or modify the program or substitute speakers. If ACA should cancel the program, registrants will receive a full refund.

Cancellations received less than 3 business days prior to the seminar will be charged $35 cancellation fee. E-mail your cancellations to memberservices@acainternational.org. If you do not cancel prior to the session and do not attend, you are still responsible for full payment.

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