HOT TOPIC: The Art of Asking Great Questions to get Great Answers

3/9/2021
(2:00 PM - 3:00 PM Central)

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Speakers

Irene Hoheusle

Vice President of Collections and Education
Account Recovery Specialists, Inc.
Wichita, KS

Presenter Details

Why Should I Attend?
In this hot topic, Collectors will get an understanding of ways to form simple questions that will lead to the best results. Creating these habits are difficult as there is an art to asking questions the right way and avoid wasting everyone’s time. Once you try these techniques, you will notice your conversations with consumers will have you gathering more information, receiving less complaints and having more productive communications.
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Cancellation Policy

ACA reserves the right to cancel or modify the program or substitute speakers. If ACA should cancel the program, registrants will receive a full refund.

Cancellations received less than 3 business days prior to the seminar will be charged $35 cancellation fee. E-mail your cancellations to memberservices@acainternational.org. If you do not cancel prior to the session and do not attend, you are still responsible for full payment.

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