Nebraska Collectors Association: ACA Core Training on Essential Collection Skills and Techniques

(9:30 AM - 2:00 PM Central)

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Roger Weiss

Saint Louis, MO

Presenter Details

Why Should I Attend?

Effective communication is the cornerstone of the collections industry. Using a set of 3 “Essential Collection Skills and Techniques” and a roadmap of 8 Collection Call "Checkpoints," this scenario-based course emphasizes the importance of developing positive verbal communication delivery and keen listening skills while applying professional questioning and negotiation techniques to build rapport with consumers, obtain accurate information, and overcome stalls and objections to achieving payment.

This seminar will be held in the Garrat Room of the Cornhusker Marriott in conjunction with the Nebraska Collector's Association Annual Convention.  Lunch will be provided.

Cornhusker Marriott

333 South 13th Street

Lincoln, NE 68508

United States

(402) 474-7474

For more details contact: Andy Maschman -

Handouts and Login Information

If there are materials for this seminar, they will be available to download the day before the event. If there are no handouts listed, there are none for this event. 

One day prior to the event, login Information for the event can be found by logging in to the ACA Website and clicking on the notification bell next to your name at the top of the page.

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