ACA International's Level Up 2021
September 27-29, 2021
The Level Up Leadership Experience is designed to immerse ACA members in core leadership skills for the credit and collections industry. Ideal candidates for this program are credit and collection professionals who are identified as future leaders within their organizations. Participants will engage in conversations about effective communication, KPIs, dealing with difficult people, being a multiplying leader and more. Through sharing of best ideas and burning issues, participants will also be able to learn specific concepts already in place by other organizations. Participants will also have an exclusive opportunity to meet and enjoy dinner with the ACA Board of Directors.
This program will have three meeting components throughout a 3-month span. All attendees are required to participate in all components.
Monday, September 27 – Wednesday, September 29
In Person – Bloomington, MN
Tuesday, October 26
Tuesday, November 16
Sponsorship opportunities are available. Reach out to Ashley Driste, Meetings & Events Manager with questions.
ACA International Office Tour
4:00 PM - 5:30 PM Session Details
Level Up Dinner with Board Members
6:00 PM - 8:00 PM Session Details
8:00 AM - 8:30 AM Session Details
Are You Multiplying the Intelligence of Your Employees or Diminishing It?
8:30 AM - 9:45 AM Session DetailsAny leader can be placed on a scale between two categories, Multiplier and Diminisher. Multipliers amplify or multiply the intelligence of the people around them. They lead organizations or teams that are able to understand and solve hard problems rapidly, achieve their goals, and adapt and increase their capacity over time. Diminishers drain the intelligence, energy and capability from the ones around them. They lead organizations or teams that operate in silos, find it hard to get things done, and, despite having smart people, seem unable to do what’s needed to reach their goals. Which one are you?
9:45 AM - 10:00 AM Session Details
10:00 AM - 12:15 PM Session DetailsWouldn’t it be great if we could recognize the needs and the priorities of those around us and respond accordingly for furthering our relationships with others in a more productive and mutually beneficial way? Whether it’s with your team, a consumer, a co-worker or even your significant other, would your ability to effectively communicate with others improve effectiveness? productivity? morale? Would it improve your ability to be a better leader and increase revenue?
12:15 PM - 1:00 PM Session Details
President-Elect's Leadership Principles
1:00 PM - 1:45 PM Session Details
Burning Issues (Led by President-Elect)
1:45 PM - 3:30 PM Session Details
Special Event - Optional Buy-In
4:00 PM - 9:00 PM Session Details
8:00 AM - 8:30 AM Session Details
Best Ideas (Led by President-Elect)
8:30 AM - 10:45 AM Session Details
10:45 AM - 11:00 AM Session Details
The Real Cost of Winning
11:00 AM - 12:00 PM Session DetailsThis program is a very competitive, highly engaging activity that shows the merits of both competitive and collaborative models within the context of intragroup and inter group relations. This program takes the participants through various win-lose situations in groups where they need to make decisions to compete with other groups and on other instances co-operate with other rival groups to win as much as possible.