ACA International's Level Up 2021

September 27-29, 2021

Minneapolis, MN

The Level Up Leadership Experience is designed to immerse ACA members in core leadership skills for the credit and collections industry. Ideal candidates for this program are credit and collection professionals who are identified as future leaders within their organizations. Participants will engage in conversations about effective communication, KPIs, dealing with difficult people, being a multiplying leader and more. Through sharing of best ideas and burning issues, participants will also be able to learn specific concepts already in place by other organizations. Participants will also have an exclusive opportunity to meet and enjoy dinner with the ACA Board of Directors.

This program will have three meeting components throughout a 3-month span. All attendees are required to participate in all components.

Monday, September 27 – Wednesday, September 29
In Person – Bloomington, MN

Tuesday, October 26

Tuesday, November 16

Sponsorship opportunities are available. Reach out to Ashley Driste, Meetings & Events Manager with questions.

ACA International Office Tour

4:00 PM - 5:30 PM Session Details

Level Up Dinner with Board Members

6:00 PM - 8:00 PM Session Details


8:00 AM - 8:30 AM Session Details

Are You Multiplying the Intelligence of Your Employees or Diminishing It?

8:30 AM - 9:45 AM Session Details

Any leader can be placed on a scale between two categories, Multiplier and Diminisher. Multipliers amplify or multiply the intelligence of the people around them. They lead organizations or teams that are able to understand and solve hard problems rapidly, achieve their goals, and adapt and increase their capacity over time. Diminishers drain the intelligence, energy and capability from the ones around them. They lead organizations or teams that operate in silos, find it hard to get things done, and, despite having smart people, seem unable to do what’s needed to reach their goals. Which one are you?


9:45 AM - 10:00 AM Session Details

Communication Styles

10:00 AM - 12:15 PM Session Details

Wouldn’t it be great if we could recognize the needs and the priorities of those around us and respond accordingly for furthering our relationships with others in a more productive and mutually beneficial way? Whether it’s with your team, a consumer, a co-worker or even your significant other, would your ability to effectively communicate with others improve effectiveness? productivity? morale? Would it improve your ability to be a better leader and increase revenue?


12:15 PM - 1:00 PM Session Details

President-Elect's Leadership Principles

1:00 PM - 1:45 PM Session Details

Burning Issues (Led by President-Elect)

1:45 PM - 3:30 PM Session Details

Special Event - Optional Buy-In

4:00 PM - 9:00 PM Session Details


8:00 AM - 8:30 AM Session Details

Best Ideas (Led by President-Elect)

8:30 AM - 10:45 AM Session Details


10:45 AM - 11:00 AM Session Details

The Real Cost of Winning

11:00 AM - 12:00 PM Session Details

This program is a very competitive, highly engaging activity that shows the merits of both competitive and collaborative models within the context of intragroup and inter group relations. This program takes the participants through various win-lose situations in groups where they need to make decisions to compete with other groups and on other instances co-operate with other rival groups to win as much as possible.
Scroll to Top