2023 Level Up Leadership Experience
The Level Up Leadership Experience is designed to immerse supervisors and managers in the credit and collection professionals in exceptional leadership skills.
Level up your 2023 goals with a strategic focus on building your leadership skills. This event powers you with the knowledge to:
- INSPIRE and MOTIVATE in today’s ever changing business environment.
- DEMONSTRATE you can effectively lead your team and engage employees to deliver the best results.
- CREATE a culture of loyalty where you are making a lasting impact on your team, your organization and the industry.
- TRANSFORM into a leader with confidence to innovate and take on new challenges.
- DEVELOP your unique leadership style.
- NAVIGATE organizational politics.
- FOSTER long-lasting industry relationships to benefit every aspect of your organization.
Through the open forum of topics submitted by each participant, you will also learn best practices from each other and help resolve one another’s pain points in the popular Best Ideas to Burning Issues session. These discussions will be led by ACA President-Elect David Williams of Williams & Fudge. Participants will have an exclusive dinner with ACA’s Board of Directors.
Sponsorship Opportunities
Sponsorship opportunities can be found here. Email [email protected] or (952) 259-2137 for more information.
Schedule
Introductions
1:00 PM - 1:30 PM
Agile Leadership: Navigating Change and Driving Innovation Together
1:30 PM - 2:30 PM
Presented by: Kelli Van Cleave Krueger
Are you ready to become a leader who can navigate today's fast-paced and constantly changing business environment? Kelli Krueger kicks Level Up off by throwing down a challenge to unlock the secrets to unleashing you and your team’s innovation potential.
The only way to get through this challenge is together. You must listen and take influence from your fellow participants, work together to create solutions, and work as a team to achieve a common goal. Through this, you will learn how to think outside the box, take calculated risks, and drive innovation through data and experimentation.
Learning Objectives:
1. Understand the importance of viewing challenges as opportunities and using data and experimentation to drive innovation.
2. Develop skills in actively listening to team members and incorporating different perspectives in decision-making.
3. Create a culture of experimentation and resilience within the organization and continuously adapt and develop as a leader.
By the end of this session, you will be equipped with the skills, knowledge, and mindset to lead confidently, drive innovation and navigate change with ease.
Lead Like a Coach: Empowering Success
2:30 PM - 5:00 PM
Presented by: Kelli Van Cleave Krueger
Are you ready to take your leadership skills to the next level? Discover the power of effective coaching and learn how to unlock the full potential of your team.
The traditional approach to developing and leading a team is so 2020. The best leaders are those who transition their focus to asking powerful questions that drive people to think more deeply and come up with solutions themselves.
In this course, you will learn the seven essential questions that can be used in any situation, from giving feedback to setting goals. You will also learn the importance of active listening, being present in the moment, and understanding the art of giving and receiving feedback. Additionally, you will learn how to delegate, communicate, and lead your team to success.
By the end of the course, you will have a solid understanding of the art of effective coaching and the skills and tools necessary to help your team reach its potential. You will be able to transform your leadership style and become a more effective leader who can inspire and guide your team to success.
Learning Objectives:
1. Understand the importance of powerful questioning in coaching and leading.
2. Learn how to listen effectively and be present in the moment.
3. Acquire the skills and tools necessary to give and receive feedback, delegate effectively, and communicate effectively.
4. Understand the art of effective delegation and how to lead your team to success.
5. Gain a solid understanding of the art of effective coaching and the skills and tools necessary to help your team reach its potential.
6. Transform your leadership style and become a more effective leader who can inspire and guide your team to success.
Dinner with ACA Board of Directors
6:00 PM - 8:00 PM
Working Breakfast - We are No Longer Strangers
7:45 AM - 8:30 AM
Inspiring Change: Harnessing the Power of Inspiration to Make a Difference
8:30 AM - 10:00 AM
Presented by: Kelli Van Cleave Krueger
Do you want to be the leader who impacts the lives of those you lead? Compassion will become the differentiator, agility will become the master, and humility will be required.
In this session, you will explore strategies for fostering employee engagement and turning it into loyalty. We will dive into the importance of leading with a purpose and understanding what truly inspires your employees.
You'll learn how to navigate change and uncertainty with a positive outlook and how to inspire your team to do the same. We'll also discuss the power of compassion in leadership and how it can bring out the best in your team.
Throughout the session, we'll engage in interactive activities and group discussions to help you apply the strategies and concepts discussed to your work environment. By the end of this training, you will better understand how to lead with compassion, agility, and humility. Sign up today and take the first step towards empowering your leadership skills and fostering a compassionate and engaged team.
Learning Objectives:
- Understand the importance of leading with a purpose and how it fosters employee engagement and loyalty.
- Learn how to navigate change and uncertainty with a positive outlook and inspire the same in your team.
- Understand the power of compassion in leadership and how to use it to bring out the best in your team.
Best Idea to Burning Issues
10:00 AM - 12:30 PM
Presented by: David Williams and Kelli Van Cleave Krueger
Are you struggling with a particular issue or challenge in your organization? Are you seeking new and innovative solutions to overcome it? If so, you will find this dynamic session on “Best Ideas to Burning Issues” a true asset to attending this event. Prior to the event, you are asked to submit your pain points and challenges you are facing in your role and your organization. During this portion of Level Up, we will bring these issues to the forefront and facilitate a discussion among all program attendees to brainstorm and create innovative solutions. This is a chance to learn from your peers and work together to find creative solutions to common problems. No matter what your role is in your organization, this session is designed to provide valuable insights and inspiration. Don't miss this opportunity to collaborate and find solutions to your burning issues.
Lunch
12:30 PM - 1:30 PM
Courageous Leadership: Unleash Your Potential and Drive Real Change
1:30 PM - 3:00 PM
Presented by: Kelli Van Cleave Krueger
The most critical moments in a leader’s growth materialize when they reach beyond the easy or comfortable. Even after every angle of a problem has been analyzed, every important decision requires a leap of faith and courage to place the big bets that make real change. That’s also one of the characteristics that keep leaders growing. It can be tempting to stay in the comfort zone and do things how they’ve always been done before, but if you want to build the kind of company that never stops seeking a better way, you need to be a courageous leader.
This course is designed to help leaders reach beyond their comfort zone and make big bets that drive real change. You will learn how to identify and overcome the barriers that hold you back from taking bold action and gain a deeper understanding of the importance of courage in leadership and its role in driving growth and innovation. By the end of this course, you will be equipped with the tools and mindset needed to make confident, strategic decisions and lead your team and organization to success in an ever-changing business landscape.
The world is changing on a fundamental level, and leaders need to adapt to this new reality. Structures and styles that once brought great success won’t move the needle in the future. That means we must continuously develop our thinking and adapt to new situations. Especially with the younger generation of talent coming up, we must focus much more on empathic leadership and ensure that we provide purpose and meaning to the jobs we create.
IGNITE Welcome Reception
5:00 PM - 7:00 PM
All participants are invited to attend the IGNITE welcome reception at no extra cost.
Click each date above to expand the agenda and see full details currently available.
Sessions: Session descriptions will be added once information is available.
PDUs: Attending Level Up Leadership Experience gives you 9 Professional Development Units towards ACA’s Designations.
Hotel
Caesars Palace Las Vegas
Caesars Palace Las Vegas is more than just a hotel. It is a royal guest experience with luxurious rooms, legendary entertainment, celebrity chef restaurants and the finest amenities. Secure a room at the group rate of $159 and the resort fee of $40 before February 27, 2023.
Room Reservations
Caesars Palace Las Vegas
3570 S Las Vegas Blvd
Las Vegas, NV 89109
Book Your Room Online
Room Rate Cut-Off: Monday, February 27, 2023
Room Rate: $159 Run of House, $40 Resort Fee discounted for ACA Attendees (normally $45)
For guests that prefer to phone in their reservations, please call the Reservation Center at 866-227-5944 and reference the ACA International 2023 IGNITE group, to secure a reservation in the group block.
Room Rate Notes
Prices above are per room per night PLUS the following:
- $40 Resort Fee per room per night (discounted for ACA attendees, regularly $45)
- Applicable local and state taxes
A limited number of rooms are blocked for ACA attendees; therefore, we cannot guarantee rooms will be available through the reservation deadline. Make your reservations early! To receive ACA’s group rate, be sure to book using the reservation link above. For those looking to extend their stay, group rate is also available three days pre- and post-event based on hotel availability at the time of booking. Credit card is required to hold your reservation. Room cancellations must be submitted directly to the hotel at least three (3) days prior to arrival or otherwise one night’s room, fees and taxes will be charged.
The Resort Fee includes:
- Unlimited local phone calls (no long distance or international calls).
- Two (2) Guest admissions per day to the Fitness Center (does not include use of the spa).
- In-room internet access to include two (2) devices per room per day.
Beware of Unknown Housing Services
No third party company or housing service is authorized to act on behalf of ACA International or the official event hotel(s) listed above. Be aware of potential fraud with third-party companies. Please use only the phone numbers and links provided above to reserve your room. Any companies claiming to represent ACA International, the ACA Convention or the above venues should not be trusted.
Important Travel & Ground Transportation Notes
McCarran International Airport (LAS) is located 3.5 miles from Caesars Palace Las Vegas. In additional to car rental and taxi, ground transportation options to/from LAS include Lyft and Uber.
Registration rates are available on the Level Up Leadership Experience registration page.
Level Up Leadership Experience is offered adjacent to ACA’s spring meeting, IGNITE. Discounted pricing is offered for those attending both Level Up Leadership Experience and IGNITE.
Visit the IGNITE website for more information on the event and maximizing your time in Las Vegas.
Updated February 20, 2023
Registration and Cancellation
By registering for and/or attending an ACA International (“ACA”) event in any capacity, you acknowledge that you have read, understand and agree to ACA’s policies listed on this page and included on its website, located at www.acainternational.org including, without limitation, ACA’s Terms of Use Agreement, ACA’s Privacy Policy, ACA’s Copyright Policy and Reprint Requests, ACA’s Logo Use Policy, and ACA’s Antitrust and Anti-Harassment Policies.
Additionally, you are authorizing ACA to use your image in any promotional or informational material produced by or on behalf of ACA. This includes, without limitation, video, audio and photographs which may be distributed in ACA Daily, on the ACA website, event recap videos, future event promotions, photo libraries, social media, and email.
If you decide to cancel after registration, a full refund minus a $75 processing fee will be provided for cancellations received by ACA in writing no later than February 7, 2023. No refunds will be granted for cancellations received by ACA on or after February 8, 2023. Registrations may not be transferred to another individual unless approved by ACA. No refunds will be given for no-shows.
ACA reserves the right to cancel any meeting.
Assumption of Risk and Waiver of Liability
By registering for and/or attending this event, you hereby acknowledge and agree that ACA International, Inc. (“ACA”) is not responsible for any injury, claim, liability or other cause of action of any kind based upon or resulting from your participation in this event. You assume all risk and accept sole responsibility for any injury (including, but not limited to, personal injury, disability, and death), illness, damage, loss, claim, liability, or expense, of any kind (“Claims”), that you may experience or incur in connection with attending this event. You hereby release, covenant not to sue, discharge, and hold harmless ACA and its officers, directors, managers, employees, agents, affiliates, shareholders, members, successors, and assigns (collectively, the “Released Parties”), of and from any such Claims, including all liabilities, claims, actions, damages, costs, or expenses of any kind arising out of or relating thereto.
Specifically related to the COVID-19 pandemic, you (a) acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that you may be exposed to or infected by COVID-19 and that such exposure or infection may result in personal injury, illness, permanent disability, and death, (b) voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any Claims that you may experience or incur, and (c) hereby release, covenant not to sue, discharge, and hold harmless the Released Parties from Claims of any kind arising out of or relating thereto.
In addition to all other policies relating to your attendance at an ACA event, you agree to comply with all COVID-19-related safety procedures that may be implemented by ACA or the Caesars Palace Las Vegas (“Hotel”), or that may be required by law or recommended by public health agency, in order to protect as much as possible the health and safety of all event attendees.
Antitrust and Anti-Harassment Policy
ACA holds its members to the highest standards of professional conduct. These standards apply equally to all event participants. ACA expects event participants in any capacity to act responsibly and ethically when interacting with others at events. Please take a moment to review ACA’s Antitrust and Anti-Harassment Policies. If you have questions or concerns about possible non-compliance at an event, please inform a member of ACA’s staff.
Reservation Information-Sharing
ACA may provide personal registrant information, including the names, addresses, phone numbers and/or e-mail addresses of attendees and their guests, to Hotel and ACA may receive personal guest reservation details from Hotel for the limited purposes of event-related meeting planning and contract fulfilment. Your registration information will be shared with exhibitors and sponsors of the event as noted when you register. ACA may also contact you regarding your event participation or Hotel stay based on registration and reservation information received. You agree to receive communications from ACA, which may include marketing and promotional emails regarding ACA’s products and services. You can change your preferences at any time.
ACA’s full privacy policy can be found here.
Visit the Hotel website for their full privacy policy.
Updated February 20, 2023
A safe and comfortable experience at ACA International’s (“ACA”) 2023 Level Up Leadership Experience (“Event”) is a top priority for ACA as we plan for your arrival at Caesars Palace Las Vegas (“Hotel”) in Las Vegas, NV. We have prepared these COVID-19 Safety Protocols with the health, safety and enjoyment of attendees in mind.
These safety protocols are based on local, state and federal recommendations and mandates. However, given the evolving nature of the pandemic and changing local, state and national guidelines and requirements, safety protocols will naturally be fluid. ACA reserves the right to modify or update these safety protocols at any time so that they are appropriately tailored to the state of the COVID-19 pandemic, its attendant health and safety risks, and national, state, and local requirements and guidelines, during the dates of the event.
Please check back periodically so you are aware of the safety protocols you will be expected to follow while attending the event.
By registering for and/or attending the Event, you and anyone travelling with you agree to follow the safety protocols set in place by ACA, the Venues, City of Las Vegas, Clark County and State of Nevada, and the CDC, including those stated herein and onsite at the event. ACA and the Venues reserve the right to ask any attendee or guest to leave the event and/or the Venues premises at any time in the event of a suspected COVID-19 infection, exposure or symptoms.
ONSITE
- Mask Protocol will follow Southern Nevada health District (SNHD) and CDC guidance
- Please bring your own masks if you elect to wear one. ACA will have disposable masks available if you need them
Self-Screening and Personal Accountability Commitment
Attendees’ commitment to act responsibly with respect to their own health and the health of others at the Event will be critical to the success of the Event. In that regard, ACA expects all attendees and their guests to conduct daily self-screenings and to self-monitor for COVID-19 symptoms. Please review the CDC list of symptoms and CDC Quarantine & Isolation protocols before attending the Event.
If you are experiencing COVID-19 symptoms or test positive for COVID-19, or are exposed to someone who has COVID-19 symptoms or tested positive for COVID-19, during the Event, we ask that you please promptly notify an ACA staff member and excuse yourself from event activities. You may want to reference the CDC Coronavirus Self Checker at that time to obtain the CDC’s guidelines on staying away from others, testing and medical attention. ACA and Venues staff will work with you to determine whether and when it may be appropriate for you to return to event activities.
