2022 Level Up Leadership Experience
What is the Level Up Learning Experience?
The Level Up Leadership Experience is designed to immerse up and coming credit and collection professionals in core leadership skills.
Professional growth in this industry tends to come from within the organization. This means that the individuals in management roles inside your organization have the desired background and work experience but may lack the formal training in leadership skills needed to effectively lead the business, create efficiencies, and engage the employees to deliver best results.
This is where The Level Up Leadership Experience becomes crucial. This highly acclaimed leadership training program is your solution to creating and grooming your high potential employees to become the best possible leaders.
Participants will be transformed into leaders who:
- Execute with excellence on the most important KPIs.
- Develop strategies to be more effective in dealing with stress, deadlines, time management, and creative thinking.
- Understand how decisions, focused solely on winning, impact the final result.
Why should you invest in your leaders?
Employee retention has always been top-of-mind for any employer, but it is an employee market which means if you are not developing your people, they will find a different employer that is.
It is important to think about what employees want and need to stay and grow with your company. If you do not already have a well-developed leadership training program, you can boost retention and productivity by sending them to the Level Up Leadership Experience.
Registration & General Questions
[email protected] or (800) 269-1607
Sponsorship Questions
Sponsorship opportunities can be found here. Reach out to [email protected] or (952) 259-2137 for more information.
Schedule
Breakfast
8:00 AM - 8:30 AM
Effective Leadership
8:30 AM - 9:45 AM
Effectiveness is the capability of consistently producing an intended or expected result. Being an effective leader means you have the know-how and ability to consistently retain and motivate your teams. Motivate employees drive productivity and the ability for everyone to reach performance goals creating an engaged workforce.
In May of 2021, The Bureau of Labor Statistics reported 9.2 million job openings and that number is rapidly growing. Yet there are only 1.2 available workers per job opening, according to the US Chamber of Commerce’s Worker Availability Ratio. Add to that, roughly 48% of Americans are considering a role change, with 53% contemplating changing industries altogether. And roughly 50% of employees say the pandemic has led them to question their current career goals.
The results of effective leadership matter but it seems to be an abstract idea. What is effective leadership? What are the most important leadership qualities? Can anyone learn how to become an effective leader? The answer is yes, and this session provides the how.
Speaker: Kelli Krueger, Director of Education, ACA International
Morning Break
9:45 AM - 10:00 AM
Communication Styles
10:00 AM - 12:00 PM
Wouldn’t it be great if we could recognize the needs and the priorities of those around us and respond accordingly for furthering our relationships with others in a more productive and mutually beneficial way? Whether it’s with your team, a consumer, a co-worker or even your significant other, would your ability to effectively communicate with others improve effectiveness? productivity? morale? Would it improve your ability to be a better leader and increase revenue?
Individual behavior styles and preferences have a direct impact on our interpersonal relationships at home and in the workplace. People differ from each other in fundamental ways including their values, behaviors, talents, temperaments, wants, and beliefs. This Communication Styles session will instantly create a paradigm shift as to why you have difficulty communicating with some but with others it just flows effortlessly. Communications is a little about you and a lot about the people you are communicating with. That’s why it’s critical to understand others communication styles, so you can have a better understanding of “why they do what they do” and help you and your team develop strategies to be more effective in dealing with stress, deadlines, time management, and creative thinking.
Speaker: Kelli Krueger, Director of Education, ACA International
Lunch
12:00 PM - 1:00 PM
The Real Cost of Winning
1:00 PM - 2:00 PM
This program is a very competitive, highly engaging activity that shows the merits of both competitive and collaborative models within the context of intragroup and inter group relations. This program takes the participants through various win-lose situations in groups where they need to make decisions to compete with other groups and on other instances co-operate with other rival groups to win as much as possible.
Throughout this session, participants will go through a series of rounds/situations where they will need to make group decisions and reach consensus on actions that will impact their final result and in other instances, they will have to negotiate the strategy with other groups as well collaboratively, while still ensuring their group wins. There will be times they are forced to make some tough decisions whether to fulfill the agreements made with other groups or decide to put the interest of their team first which can also cause some conflict situations between the different teams that needs to be resolved as well throughout the activity.
Speaker: Kelli Krueger, Director of Education, ACA International
Burning Issues Session
2:15 PM - 4:00 PM
Led by President-Elect Courtney Reynaud, the Burning Issues session is an interactive discussion on current industry issues submitted by attendees. Topics can include compliance, regulations, human resources, operations, technology and much more. Each attendee will be called upon to share their concerns and collectively, the group will share ideas on how to tackle the issues. Submission of Burning Issues is required by all attendees.
Dinner with ACA Board of Directors
6:30 PM - 8:00 PM
Breakfast
8:00 AM - 8:30 AM
President-Elect's Leadership Principles
8:30 AM - 9:00 AM
Best Ideas
9:15 AM - 11:30 AM
Led by President-Elect Courtney Reynaud, the Best Ideas session is an interactive discussion on concepts attendees and/or their companies have incorporated into their business or personal life that have been helpful and effective. Best Ideas can include client relations, management of business, personal development, company procedures and much more. Submission of Best Ideas is required by all attendees.
IGNITE Welcome Reception in Expo
5:00 PM - 7:00 PM
Level Up attendees are invited to join IGNITE attendees at the IGNITE Welcome Reception.
Hotel
Caesars Palace
Caesars Palace Las Vegas is more than just a hotel. It is a royal guest experience with luxurious rooms, legendary entertainment, celebrity chef restaurants and the finest amenities. Secure a room at the group rate of $129 and the resort fee of $40 before February 23, 2022.
Room Reservations
Caesars Palace Las Vegas
3570 S Las Vegas Blvd
Las Vegas, NV 89109
Book Your Room Online
Room Rate Cut-Off: Wednesday, February 23, 2022
Room Rate: $129 Run of House, $40 Resort Fee discounted for ACA Attendees (normally $45)
Room Rate Notes
Prices above are per room per night PLUS the following:
- $40 Resort Fee per room per night (discounted for ACA attendees, regularly $45)
- Applicable local and state taxes
A limited number of rooms are blocked for ACA attendees; therefore, we cannot guarantee rooms will be available through the reservation deadline. Make your reservations early! To receive ACA’s group rate, be sure to book using the reservation link above. For those looking to extend their stay, group rate is also available three days pre- and post-event based on hotel availability at the time of booking. Credit card is required to hold your reservation. Room cancellations must be submitted directly to the hotel at least three (3) days prior to arrival or otherwise one night’s room, fees and taxes will be charged.
The Resort Fee includes:
- Unlimited local phone calls (no long distance or international calls).
- Two (2) Guest admissions per day to the Fitness Center (does not include use of the spa).
- In-room internet access to include two (2) devices per room per day.
Beware of Unknown Housing Services
No third party company or housing service is authorized to act on behalf of ACA International or the official event hotel(s) listed above. Be aware of potential fraud with third-party companies. Please use only the phone numbers and links provided above to reserve your room. Any companies claiming to represent ACA International, the ACA Convention or the above venues should not be trusted.
Important Travel & Ground Transportation Notes
McCarran International Airport (LAS) is located 3.5 miles from Caesars Palace Las Vegas. In additional to car rental and taxi, ground transportation options to/from LAS include Lyft and Uber.
Registration and Cancellation
By attending an ACA International (“ACA”) event, you acknowledge that you have read, understand and agree to ACA’s policies as listed on this page. You are authorizing ACA to use your image in any promotional or informational material produced by or on behalf of ACA. ACA reserves the right to cancel any meeting.
A full refund minus a $75 processing fee will be provided for cancellations received by ACA in writing no later than Wednesday, February 2, 2022. No refunds will be granted on or after February 3, 2022, except as provided below. Registrations may not be transferred to another individual unless approved by ACA. No refunds will be given for no-shows.
Cancellations Due to COVID-19
If you need to cancel your registration for any reason related to COVID-19, you will receive a full refund of all registration fees paid to ACA.
Note that ACA does not have authority to cancel hotel reservations that were not originally booked by ACA staff. To avoid hotel cancellation charges, your hotel reservations with Caesars Palace (“Hotel) must be cancelled directly with Hotel. Failure to timely cancel your hotel reservations will result in charges. To cancel your reservation with the Hotel, see your hotel reservation confirmation e-mail they sent to you.
Assumption of Risk and Waiver of Liability
By registering for this event, you hereby acknowledge and agree that ACA is not responsible for any injury, claim, liability or other cause of action of any kind based upon or resulting from your participation in this event.
The novel coronavirus, COVID-19, has been declared a global pandemic. COVID-19 is highly contagious and is believed to spread mainly from person-to-person contact. By registering for or attending an ACA event, you (a) acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that you may be exposed to or infected by COVID-19 and that such exposure or infection may result in personal injury, illness, permanent disability, and death, (b) voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any injury, illness, damage, loss, claim, liability, or expenses, of any kind (“Claims”), that you may experience or incur, and (c) hereby release, covenant not to sue, discharge, and hold harmless ACA International, Inc., and its officers, directors, managers, employees, agents, affiliates, shareholders, members, successors, and assigns, from Claims of any kind arising out of or relating thereto.
In addition to all other policies relating to your attendance at an ACA event, you agree to comply with all COVID-19-related safety procedures that may be implemented by ACA or Hotel, or that may be required by law or recommended by public health agency, in order to protect as much as possible the health and safety of all event attendees.
Antitrust and Anti-Harassment Policy
ACA holds its members to the highest standards of professional conduct. These standards apply equally to all event participants. ACA expects event participants in any capacity to act responsibly and ethically when interacting with others at events. Please take a moment to review ACA’s Antitrust and Anti-Harassment Policies. If you have questions or concerns about possible non-compliance at an event, please inform a member of ACA’s staff.
Reservation Information-Sharing
ACA may provide personal registrant information including attendee names to Hotel and ACA may receive personal guest reservation details from Hotel for the limited purposes of event-related meeting planning and contract fulfilment. Visit the Hotel website for their full privacy policy . Your registration information will be shared with exhibitors and sponsors of the event as noted when you register. ACA may also contact you regarding your event participation or Hotel stay based on registration and reservation information received. You agree to receive communications from ACA, which may include marketing and promotional emails regarding ACA’s products and services. You can change your preferences at any time.
Updated February 3, 2022 – Check back often for updates.
A safe and comfortable experience at ACA International’s (“ACA”) 2022 Level Up Leadership Experience (“Event”) is a top priority for ACA as we plan for your arrival at the Caesars Palace Las Vegas (“Hotel”) in Las Vegas, NV. We have prepared these COVID-19 Safety Protocols with the health, safety and enjoyment of attendees in mind.
These safety protocols are based on local, state and federal recommendations and mandates. However, given the evolving nature of the pandemic and changing local, state and national guidelines and requirements, safety protocols will naturally be fluid. ACA reserves the right to modify or update these safety protocols at any time so that they are appropriately tailored to the state of the COVID-19 pandemic, its attendant health and safety risks, and national, state, and local requirements and guidelines, during the dates of the event.
Please check back periodically so you are aware of the safety protocols you will be expected to follow while attending the event.
By attending the Event, you and anyone travelling with you agree to follow the safety protocols set in place by ACA, Hotel, City of Las Vegas, Clark County and State of Nevada, and the CDC, including those stated here and onsite at the event. ACA and Hotel reserve the right to ask any attendee or guest to leave the event and hotel premises at any time in the event of a suspected COVID-19 infection, exposure or symptoms.
HOTEL – Venue & Accommodations
Our host venue, Caesars Palace Las Vegas, a Caesars Entertainment property, released their Health and Safety Protocols that provide in-depth details on how they facilitate a safe, secure and healthy environment onsite for all participants, both in terms of the ACA Convention and hotel room accommodations.
ACA – On-site COVID-19 Safety
Masks
- Mask protocol will follow Southern Nevada Health District (SNHD)and CDC
- Please bring your own masks. ACA will have disposable masks available if you need them.
Hand Sanitizer
- Hand sanitizer stations will be positioned in the meeting space.
Meals & Sessions
- Meals: food and beverage service guidelines to reduce risks.
- Sessions: where possible, distanced seating will be set.
Social Distancing Bracelets
Red, yellow and green silicone wristbands will be available to help others identify your personal space preferences and help you identify theirs. Be sure to grab your preferred wristband at the ACA Registration Desk when checking in.
PARTICIPANTS – Self-Screening and Personal Accountability Commitment
Attendees’ commitment to act responsibly with respect to their own health and the health of others at the event will be critical to the success of the Event. In that regard, ACA expects all attendees and their guests to conduct daily self-screenings and to self-monitor for COVID-19 symptoms. Please review the CDC list of symptoms and CDC Quarantine & Isolation protocols before attending the Event.
If you are experiencing COVID-19 symptoms or test positive for COVID-19, or are exposed to someone who has COVID-19 symptoms or tested positive for COVID-19, during the Event, we ask that you please promptly notify an ACA staff member and excuse yourself from event activities. You may want to reference the CDC Coronavirus Self Checker at that time to obtain the CDC’s guidelines on staying away from others, testing and medical attention. ACA and Hotel staff will work with you to determine whether and when it may be appropriate for you to return to event activities.
The Centers for Disease Control and Prevention (CDC) requires facemasks on buses, trains, trolleys, subways, ride-shares, maritime transportation, air travel, and other public transportation. Visit CDC: Requirement for Face Masks on Public Transportation Conveyances and at Transportation Hubs.
Because the Delta and Omicron variants are shown to spread more easily, the CDC recommends everyone, both fully vaccinated and unvaccinated, wear a mask in other settings or situations, including in indoor businesses and crowded outdoor settings in areas with substantial or high transmission. Refer to the map on CDC COVID Data Tracker: COVID-19 Integrated County View to find community transmission levels in your county. Per the CDC COVID Data Tracker, the Hotel is in a County with a substantial transmission rate. You can find additional COVID related data specific to southern Nevada on the SNHD’s COVID-19 webpage.
TRAVEL – TSA & Airlines
Before you travel, please take time to also understand the protocols put in place by the Transportation Security Administration (TSA) and the major airlines:
Alaska Airlines
American Airlines
Delta Airlines
Frontier Airlines
JetBlue
Southwest Airlines
Sun Country
Please take a moment to review the event assumption of risk here.
