CORE: Keep Calm and Prevent UDAAP

(9:30 AM - 11:00 AM Central)

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Leslie Bender Esq.

Senior Counsel
Clark Hill PLC
Washington, DC

Presenter Details

Why Should I Attend?
The potential for Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) encompasses the entire financial services industry. UDAAP must be reflected in your Compliance Management System (CMS) and controls applied in business relationships with service providers, vendors, and clients. Recognizing, preventing and managing UDAAP risk involves skill and integrity.  If any aspect of your business is consumer-facing, keep UDAAP compliance in the spotlight. (90 minutes, .75 PDUs)

This course will prepare you to:

  • Define UDAAP based on guidance provided by the Consumer Financial Protection Bureau (CFPB) as issued in an  official policy statement issued January 24, 2020. 
  • Identify potential UDAAP risks and harm from the consumer’s perspective.
  • Integrate UDAAP into a CMS regarding Board and Management Oversight and other controls required by the CFPB.
  • Develop a UDAAP risk assessment plan for service provider and client oversight.

This course may be applied to renew any designation.

Can’t attend the live session?

If your company is an ACA Training Zone subscriber, access a pre-recorded version in our On-Demand library here:

Handouts and Login Information

If there are materials for this seminar, they will be available to download the day before the event. If there are no handouts listed, there are none for this event. 

One day prior to the event, login Information for the event can be found by logging in to the ACA Website and clicking on the notification bell next to your name at the top of the page.

Attend via Your Mobile Device

Attend this seminar with the WebEx Mobile App. You will still be required to enter the WebEx login information provided.

Cancellation Policy

ACA reserves the right to cancel or modify the program or substitute speakers. If ACA should cancel the program, registrants will receive a full refund.

Cancellations received less than 3 business days prior to the seminar will be charged $35 cancellation fee. E-mail your cancellations to If you do not cancel prior to the session and do not attend, you are still responsible for full payment.

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