HOT TOPIC: Power Negotiation Skills for Collections
5/23/2017 (11:00 AM - 12:30 PM Central)
Eks Communications, LLC
Attend this Hot Topic Seminar to learn the latest principles and techniques in negotiating. You will be introduced to a two-step negotiating process, how to ask for the entire balance upfront immediately and how to negotiate terms of payment when the customer can’t do everything now. You will learn how communication techniques come into play when negotiating. Finally, the seminar will cover how to solidify the commitment to pay and how the client should feel at the end of the call.
Professional Development Units
You will earn 0.75 PDUs for this online seminar.
Attend via Your Mobile Device
Attend this seminar with the WebEx Mobile App. You will still be required to enter the WebEx login information provided.
ACA reserves the right to cancel or modify the program or substitute speakers. Cancellations received less than 3 business days prior to start date will be charged $35 cancellation fee. E-mail your cancellations to firstname.lastname@example.org.