HOT TOPIC: Power Negotiation Skills for Collections

5/23/2017 (11:00 AM - 12:30 PM Central)

Speakers

EksAyn Anderson

EksAyn Anderson

Founder
Eks Communications, LLC
Lehi, Utah

Presenter Details

Attend this Hot Topic Seminar to learn the latest principles and techniques in negotiating. You will be introduced to a two-step negotiating process, how to ask for the entire balance upfront immediately and how to negotiate terms of payment when the customer can’t do everything now.  You will learn how communication techniques come into play when negotiating.  Finally, the seminar will cover how to solidify the commitment to pay and how the client should feel at the end of the call.

Professional Development Units  

You will earn 0.75 PDUs for this online seminar.

Handouts and Login Information

The materials will be located here within 2 days of the seminar. Please see your registration email for the WebEx login information.

Attend via Your Mobile Device

Attend this seminar with the WebEx Mobile App. You will still be required to enter the WebEx login information provided.

Cancellation

ACA reserves the right to cancel or modify the program or substitute speakers. Cancellations received less than 3 business days prior to start date will be charged $35 cancellation fee. E-mail your cancellations to customercare@acainternational.org.

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