Gulf States Collectors Association: ACA Core Training for Collection Industry Professional Designation

4/20/2020 - 4/21/2020
(8:00 AM - 12:00 PM Central)

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Elizabeth Conklin

Account Executive
State Collection Service, Inc.
Madison, WI

Presenter Details

Cortney Fleming

Chief Personnel Officer
Wilber & Associates, P.C.
Normal, IL

Presenter Details

Why Should I Attend?

Earn the ACA Collection Industry Professional (CIP) designation in just two days at the Gulf States Collectors Association Annual Meeting!  The CIP designation recognizes those individuals who have a management role in any part of an organization. Individuals who want to pursue this designation must also hold the Professional Collection Specialist certificate. 


Download the Agenda!

  • If you wish to register for the Intro to Collection Industry Compliance .Track, use the green register button at the top of this page. 
  • If you are registering for the Meeting Sessions Track, please click here to register.

Session Included:

Introduction to Collection Industry Compliance

4/20  8:00AM-11:30PM

ACA experts will guide you through the complex web of regulatory entities impacting the industry while you discover the components of the compliance lifecycle; learn what makes a strong compliance team leader and how to support a culture of compliance at your agency. Take away the ACA Compliance Checklist to help you start an effective Compliance Management System (CMS) as required by the Consumer Financial Protection Bureau.

Building High Performing Teams

4/20  1:00PM-2:45PM

Exceptional leaders invest in their most valuable asset—their people! Learn how to recognize personalities and work styles, cultivate trust, negotiate conflicts, leverage team strengths for maximum performance, and celebrate success all within a structure of clearly defined goals and benchmarks for accountability. 

Exceptional Leadership

4/20  3:00PM-4:30PM

The path toward exceptional leadership presents rewarding challenges and opportunities! This course will review the many tenets of leadership, categorize different leadership styles, and offer solutions to create and maximize time, prioritize responsibilities, and conquer conflict.

Successful Hiring Strategies

4/21  8:00AM-9:45AM

Make sure you hire the right candidate for your open collector position! In this scenario-based training, you’ll assess three candidates using tips and tools from industry leaders and receive a variety of sample templates to use for future recruiting and interviews.

Effective Performance Management

4/21  10:00AM-12:00PM

Gain the skills you need to effectively coach and manage your team to achieve successful business results while creating and maintaining a positive work environment. Topics include giving everyday feedback and annual/mid-year/monthly performance reviews, discipline and corrective action.

Handouts and Login Information

If there are materials for this seminar, they will be available to download the day before the event. If there are no handouts listed, there are none for this event. 

One day prior to the event, login Information for the event can be found by logging in to the ACA Website and clicking on the notification bell next to your name at the top of the page.

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