Great Lakes Credit & Collection Association 2021 Conference

10/27/2021 - 10/29/2021

Join GLCCA on October 27-29, 2021 at the Radisson Blu Mall of America in Minneapolis, MN for their 5th Annual Conference!

Registration is now open! Select the registration button above to register. See the additional tabs above for more information on the agenda, hotel, exhibiting and sponsoring.

Make your hotel room reservation before October 6, 2021.

Early bird registration ends on September 27, 2021.

Are you a first-time attendee to the GLCCA conference? If so, we have a special registration rate for you. You will need to use the paper registration form to register and receive this special rate.

Are you only attending one day? If so, you will need to use the paper registration form to register to receive the special one-day rate.

Exhibitor Setup (for next day's opening)

2:00 PM - 4:00 PM Session Details

Exhibitors check-in and set up booths in preparation for Thursday.

Opening Networking Reception

5:45 PM - 9:00 PM Session Details

Join us for Whirlyball at the Opening Networking Reception.

Thursday Breakfast and Exhibitor Networking

7:30 AM - 8:30 AM Session Details

Enjoy breakfast and get to know other attendees!

Welcome Announcements

8:30 AM - 8:40 AM Session Details

Hear from GLCCA President Michael Klutho and President- Elect John Ryan in welcoming attendees to the GLCCA 2021 Annual Conference!

Sponsor Innovation Stage

8:40 AM - 10:40 AM Session Details

Hear from our various event sponsors at the exciting Innovation Stage!

FBI Data Breach - Security

10:45 AM - 11:45 AM Session Details

Thursday Lunch and Exhibitor Networking

11:45 AM - 12:45 PM Session Details

Grab a bite to eat and connect with the GLCCA Conference Exhibitors!

Technology and How to Use it Panel

12:45 PM - 1:45 PM Session Details

Early Afternoon Break and Exhibitor Networking

1:45 PM - 2:15 PM Session Details

CFPB Session

2:15 PM - 3:00 PM Session Details

Late Afternoon Break and Exhibitor Networking

3:00 PM - 3:15 PM Session Details

Lobbying/Active Efforts to Change State Law

3:15 PM - 4:45 PM Session Details

GLCCA Business Meeting

4:45 PM - 5:15 PM Session Details

Attend the Annual GLCCA Business Meeting and hear about upcoming board changes and strategic planning.

Installation of Officers, Dinner, Bottle Auction and Charity Bottle Auction

6:00 PM - 9:00 PM Session Details

Friday Breakfast and Exhibitor Networking

8:00 AM - 9:00 AM Session Details

Start the day off strong with breakfast and connecting with your peers!

1099, Debt Disclosure, Statute of Limitations Panel

9:00 AM - 10:00 AM Session Details

Morning Break and Exhibitor Networking

10:00 AM - 10:30 AM Session Details

Make the most of the morning break and reach out to GLCCA exhibitors!

Exhibitor Teardown

10:30 AM - 11:30 AM Session Details

Exhibitors opportunity to tear down booths.

ACA Update Session

10:30 AM - 11:15 AM Session Details

Attorney Panel

11:15 AM - 12:30 PM Session Details

Adjournment & Door Prizes

12:30 PM - 12:45 PM Session Details

For more information about exhibiting:

Download the Exhibitor & Sponsor Prospectus

Please note important exhibitor set up & teardown times.

Exhibitor Set Up
Wednesday, October 27, 2021
2:00pm-4:00pm Central time
*This is set up for the next day's opening at 7:30am

Exhibitor Teardown
Friday, October 29, 2021
10:30am-11:30am Central time

Announcing GLCCA's New Affiliate Membership!

GLCCA is excited to announce that it now offers Affiliate Membership for those not actively engaged in the collection agency profession but who have an interest in GLCCA events and information.
Join today and receive a half price booth at the 2021 Conference!

Current Exhibitors

Applied Innovation, Inc.

Applied Innovation offers solutions designed to increase the bottom-line of receivables management organizations. Client and consumer facing software solutions allow you to take control of your business processes through automation and increased efficiencies. Accelerate sales, and receivables, reduce expenses and improve compliance with data access, communication, reporting, and payment portals.

Exhibitor Details

Nobel Biz Inc

NobelBiz is a Contact Center Technology Company that provides all-in-one solutions for call centers around the world. From carrier services to omnichannel software solutions, NobelBiz is your one-stop-shop for everything you need to get your contact center up and running.

Exhibitor Details

Renkim Corporation

Founded in 1982, Renkim is a 100% employee-owned consumer communications company specializing in the production and distribution of various types of messaging. Through traditional print/mail and electronic bill presentment, our team of 135 employee-shareholders will ensure that your communication reaches its intended audience in the designated timeframe. With client-partners in the Utility, Healthcare, Marketing, Financial, and Automotive industries, Renkim has 35+ years of experience in helping build custom communication solutions.

Exhibitor Details

ROYDAN Enterprises Ltd.

We're the developers of Bloodhound® debt collection software. We pride ourselves on doing things differently—not just the way we design our products, but the way we treat our customers.

Exhibitor Details

TCN, Inc.

TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing - no contracts, monthly minimums of maintenance fees - that supports rapid scaling and instant flexibility to changing business needs. TCN's contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. It's suite of compliance tools helps businesses meet the requirements of the Telephone Consumer Protection Act (TCPA) and other state and federal regulations, including new and updated debt collection rules issued by the Consumer Financial Protection Bureau. TCN's secure platform integrates seamlessly with leading APIs and is accessible to agents with visual impairments. TCN is trusted by Fortune 500 companies and enterprises of all sizes in multiple industries in many countries. For more information, visit and follow on Twitter @tcn.

Exhibitor Details

WebRecon LLC

WebRecon identifies Professional Plaintiffs, Serial Litigants, and Frequent Filers lurking your database BEFORE you contact them and expose yourself to an all-but-guaranteed lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your data through WebRecon first.

Exhibitor Details

For more information about sponsoring:

Download the Exhibitor & Sponsor Prospectus

Announcing GLCCA's New Affiliate Membership! 

GLCCA is excited to announce that it now offers Affiliate Membership for those not actively engaged in the collection agency profession but who have an interest in GLCCA events and information.
Join today and receive a half price booth at the 2021 Conference!

Current Sponsors


Radisson Blu Mall of America

2100 Killebrew Drive, Bloomington, MN 55425


  • Reserve online with the direct booking link
  • Call 1-800-333-3333 and ask for the GLCCA 2021 Annual Conference room block

  • Room Rate Cut-Off: October 6, 2021

    Room Rate: $149/night, plus state & local taxes!

    Check-in time is 3:00 p.m. Check-out time is 12 p.m.

    Venue Details
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