POSTPONED: GLCCA ACA Seminar: Call Evaluations

5/13/2020 (2:30 PM - 4:00 PM Central)


Elizabeth Conklin

Account Executive
State Collection Service, Inc.
Madison, WI

Presenter Details

GLCCA is hosting one of ACA's Core seminars Call Evaluations in the fall of 2020.

Call monitoring, scoring, and feedback have become widely-used tools in the collection industry to test for both compliance and communication best practices. Whether you use speech analytics to guide your call monitoring or pull calls as the spirit moves you, make your evaluation process hearty and worthy of everyone's time by constructing and using rubrics, scoring forms, and calibration sessions that effectively measure performance and highlight areas of improvement.

Seminar Details

This event has been postponed for the fall of 2020. The event information will be updated when available.

Seminar Location

ACA International

4040 West 70th St

Minneapolis, MN 55435

Professional Development Units

You will earn .75 PDUs for this online seminar, which can be applied toward ACA’s Scholar and Fellow designations. 

ACA Certified Instructors: 

You can expect top-notch presentations are created by and presented for members. Seminar instructors go through vigorous training to become ACA Certified Instructors and can speak directly to your experiences because they work in our industry.

Handouts and Login Information

The materials will be located here within 2 days of the seminar. Please see your registration email for the WebEx login information.

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