2023 GLCCA Conference
Join GLCCA on May 10-12, 2023 at the Hyatt Regency Milwaukee for their 7th Annual Conference!
Early-Bird Registration Deadline: April 10, 2023
Exhibit and Sponsorship opportunities are available. Click here to view the prospectus.
For more information, check here often or contact:
[email protected]
(952) 259-4210
Schedule
Exhibitor Setup (for next day's opening)
2:00 PM - 4:00 PM
Travel to Offsite Event
4:30 PM - 5:00 PM
Opening Networking Reception at North South Club
5:00 PM - 8:00 PM
Breakfast and Exhibitor Networking
7:30 AM - 8:30 AM
Welcome - GLCCA President Ryan Matrisch
8:30 AM - 8:40 AM
Sponsor Innovation Stage
8:40 AM - 9:00 AM
Don’t Hurt Your Business by Accepting Operational Mediocrity
9:00 AM - 10:00 AM
Speakers:
- Rick Bonitzer, PayCourt, Taylorville, IL
- Megan Bryant, PayCourt, Taylorville, IL
- Jose Giron, State Collection Service, Madison, WI
- Tim Haag, State Collection Service, Madison, WI
Bloody Mary Morning: Speed Dating with the Vendors
10:00 AM - 11:15 AM
We will have a table designated for each exhibitor and you will have the opportunity to move to each table and hear what our vendors have to say about their products and services all while enjoying Bloody Mary’s!
Sponsor Innovation Stage
11:15 AM - 11:30 AM
Lunch and Exhibitor Networking
11:30 AM - 12:30 PM
Necessary Guardrails: Data Privacy Compliance in the ARM Industry
12:30 PM - 1:30 PM
The biggest threat facing organizations isn’t the familiar “alphabet soup” of regulations. It is the ever-present threat of a data breach and the growing wave of data privacy litigation. The Safeguards Rule effective date is also fast approaching. Is your organization ready? Feeling stressed yet?
This session will help attendees sleep easier at night by teaching them how to invest in the security and long-term stability of their organizations. Learn from our diverse set of panelists who will provide:
- Accessible guidance for complying with the Safeguards Rule
- A review of data privacy/data breach regulations and practical strategies for reducing risk
- Best practices for managing information security controls without breaking the bank
Speakers:
- Keith Barthold, DKB Innovative, Frisco, TX
- Lindsey Carlston, Professional Service Bureau, Anoka, MN
- Nate Kalnins, The Stark Collection Agency, Madison, WI
- Justin Penn, Hinshaw & Culbertson, Chicago, IL
Moderator:
- Jessica Klander, Bassford Remele, Minneapolis, MN
Sponsor Innovation Stage
1:30 PM - 1:40 PM
Afternoon Break and Exhibitor Networking
1:40 PM - 2:00 PM
Meet Me in the “Lobby:” Legislative Updates from State Lobbyists
2:00 PM - 3:00 PM
Our lobbyists are advocating for us. Both in creating new and helpful legislation as well as by monitoring potential legislation and by stopping (and favorably modifying) legislation that impacts our industry. This session will include an overview on what’s been accomplished, what’s in the short and long-term plans for future legislation, as well as some “inside baseball” on how they do what they do. It will be an interesting, lively, and important session you won’t want to miss.
Speakers:
- Judy Cook, Cook | Strong | Sellwood, St. Paul, MN
- Michelle Kussow, MK Lobby & Consulting, Madison, WI
- Andy Madden, ACA International, Washington, D.C.
- Jim Morphew, Sorling Northrup Attorneys, Springfield, IL
Moderator:
- Michael Klutho, Bassford Remele, Minneapolis, MN
Sponsor Innovation Stage
3:00 PM - 3:10 PM
Afternoon Break and Exhibitor Networking
3:10 PM - 3:30 PM
What’s Keeping You Awake at Night? What Gets You Into the Office Every Day?
3:30 PM - 5:00 PM
Moderators:
- Jaime Barthel, Professional Service Bureau, Anoka, MN
- Ryan Matrisch, Pro Com Services of Illinois, Springfield, IL
GLCCA Annual Business Meeting
5:00 PM - 5:30 PM
Installation of Officers, Dinner, Bottle Auction and Charity Auction
6:30 PM - 9:00 PM
Breakfast and Exhibitor Networking
8:00 AM - 9:00 AM
Depth Charge: Maximizing “Safe Harbor” Protections in Omnichannel Communications
9:00 AM - 10:00 AM
Opportunities to use technology to improve performance and reduce costs abound. We must embrace them if we wish to remain competitive and successful!
This session will examine how “safe” safe harbor protections truly are and strategies for calibrating electronic communications to result in more successful outcomes without increasing risk profile. Attendees will leave with a thorough understanding of the modern compliance environment and practical tips for maximizing the performance of their omnichannel communication strategies.
Speakers:
- Nate Kalnins, The Stark Collection Agency, Madison, WI
- Jessica Klander, Bassford Remele, Minneapolis, MN
Moderator:
- Patrick Newman, Bassford Remele, Minneapolis, MN
Morning Break and Exhibitor Networking
10:00 AM - 10:30 AM
ACA Update Session
10:30 AM - 11:00 AM
Speaker:
- Scott Purcell, ACA International, Eagan, MN
Flying High: ARM Industry Legal Eagles’ Insights
11:00 AM - 12:30 PM
This will be an interactive session aimed at the litigation and compliance issues that keep you up at night. Our panel of legal gurus will offer their insights in a spirited discussion. The panel will also offer their insights on what they are seeing as the latest/newest theories being advanced by the consumer attorneys. They further will discuss how to review your procedures to lessen the risk of getting caught in litigation traps. The goal of the session is compliant workarounds. So, bring your questions, a pad of paper, and a pen (or your laptop) and jot down takeaways.
Speakers:
- Michael Klutho, Bassford Remele, Minneapolis, MN
- David Schultz, Hinshaw & Culbertson, Chicago, IL
- Scott Renner, Velo Law Office, Grand Rapids, MI
Moderator:
- John Ryan, Hinshaw & Culbertson, Chicago, IL
Door Prizes and Adjourn
12:30 PM - 12:45 PM
Exhibitor Teardown
12:30 PM - 1:30 PM

Bloodhound® Software
GOLD SPONSOR
Bloodhound® debt collection software is designed with all the tools you need to manage your business and focus on reaching your collection goals. Unlike other software companies, we’re employee-owned. We’re real people who are invested in your success. That’s why we deliver real solutions that are tailored to your specific needs.
602 N 9th St
Manitowoc, WI 54220-3924
+1 (800) 236-6906

Hinshaw & Culbertson LLP
GOLD SPONSOR
Hinshaw & Culbertson LLP is a U.S. law firm with 425 attorneys located in 11 states and London. Founded nearly a century ago during the Great Depression, we know firsthand what it means to overcome challenges and position a business for long-term success. In addition to having a national reputation for the work we do for the insurance industry, we are one of the most recognized defenders of debt collectors in the country. Our Consumer and Class Action Defense practice started in Chicago and, under the guidance of ACA International member and Firm Partner David Schultz, quickly spread to other regions. Today, our team offers a national reach with a local approach and we remain committed to providing customized, holistic legal solutions for our clients.
151 N Franklin St Ste 2500
Chicago, IL 60606-1915
(312) 704-3000

Bassford Remele
GOLD SPONSOR
Bassford Remele, P.A. is a full-service litigation firm providing trial and appellate representation for regional, national, and international clients in a wide array of complex business litigation. The firm's Consumer Law Practice Group is dedicated to the defense of creditors, financial institutions, collection agencies, attorneys, hospitals, and other businesses facing lawsuits under the federal consumer-protection statutes. Specifically, this practice group represents clients in many jurisdictions facing lawsuits brought under the FDCPA, FCRA, and TCPA. Bassford Remele lawyers have defended thousands of consumer lawsuits in these areas. Their practice also includes the defense of claims brought by governmental regulators overseeing entities involved in the credit and collection industry, and risk management audits and advice.
100 S 5th St Ste 1500
Minneapolis, MN 55402-1254
(612) 333-3000

RevSpring, Inc.
BRONZE SPONSOR
Revspring's comprehensive and compliant payment solutions enable organizations to streamline financial communications, reduce costs, mitigate risks, and improve collection outcomes. The purpose-built solutions take a holistic approach to the consumer's financial journey by providing personalized print, online, phone, email and text communications and payment options.
38705 7 Mile Rd Ste 450
Livonia, MI 48152-3979
+1 (866) 310-8001

Velo Law Office
BRONZE SPONSOR
A collection agency and law firm in one. Whether you have the occasional need to enforce a debt or you are a financial institution whose viability depends upon the efficient collection of accounts, Velo Law is ready to assist you. By focusing on the bottom line, we combine aggressive litigation and innovative collection techniques with practical attention to financial concerns and return on investment. The vast experience of our attorneys and staff allows us to provide in-depth knowledge and proprietary strategies to help our clients make the best decisions to maximize their dollars collected.
MICHIGAN – INDIANA – OHIO - MONTANA
1750 Leonard St NE
Grand Rapids, MI 49505-5636
(855) 736-6371

The InterProse Corporation
SILVER SPONSOR
InterProse is the debt collection software company behind ACE, a modern, web-based, SaaS software with an open architecture for integrations, native client access and consumer applications, and monthly updates and upgrades, inherited compliance audits (SOC2, PCI, PENTEST), all hosted on AWS infrastructure for unrivaled stability and data security.
201 NE Park Plaza Dr Ste 222
Vancouver, WA 98684-5877
(360) 604-3531

Skit.ai
SILVER SPONSOR
Skit is an Augmented Voice Intelligence Platform, helping businesses modernize their call centers and customer experience by automating and improving voice communications at scale. By enabling preemptive, intelligent problem solving and seamless live interactions, we have automated over 15 million calls for enterprises.
135 Madison Ave Fl 7
New York, NY 10016-6742
(254) 212-7212

REPAY
BRONZE SPONSOR
Drive revenue, collect payments, improve the customer experience and maintain regulatory compliance through next-generation payment technology from REPAY (NASDAQ: RPAY). Integrated with the leading accounts receivable management systems and partnered with multiple sponsor banks, REPAY enables collection agencies and debt buyers to leverage an omni-channel platform for swift and reliable payments anytime, anywhere. Industry experts deliver the advanced payment solutions of today while anticipating and preparing for the needs of tomorrow. REPAY sets the industry standard for faster payments and better business. For more information, visit repay.com/accounts-receivable-management
3 W Paces Ferry Rd NW Ste 200
Atlanta, GA 30305-1373
(404) 504-7472

Renkim Corporation
BRONZE SPONSOR
Founded in 1982, Renkim is a 100% employee-owned consumer communications company specializing in the production and distribution of various types of messaging. Through traditional print/mail and electronic bill presentment, our team of 135 employee-shareholders will ensure that your communication reaches its intended audience in the designated timeframe. With client-partners in the Utility, Healthcare, Marketing, Financial, and Automotive industries, Renkim has 35+ years of experience in helping build custom communication solutions.
13333 Allen Rd
Southgate, MI 48195-2216
(734) 374-8300

Applied Innovation, Inc.
SILVER SPONSOR
Applied Innovation is helping to shape the future of the ARM industry. Platforms include a robust client portal, document management, payment negotiation, Regulation E electronic payment authorizations and TCPA communication authorization platforms. Partner with a company that understands your business challenges and evolves to provide cutting edge technologies to mitigate those dynamics.
93 Eastmont Ave Ste 112
East Wenatchee, WA 98802-5305
(509) 886-3100

Doeren Mayhew
BRONZE SPONSOR
Founded in 1932, Doeren Mayhew is a leading group of CPAs and trusted advisors who go beyond traditional accounting to help mid-sized businesses grow and prosper. The firm offers a full range of accounting, audit, tax, merger and acquisition, and business advisory services. Combining a deeply rooted history with a progressive mindset, the firm offers insight into the business, oversight to ensure best practices and foresight for what’s ahead. Please visit www.doeren.com for more information.
305 W Big Beaver Rd Ste 200
Troy, MI 48084-5223
(248) 244-3000
Applied Innovation, Inc.
93 Eastmont Ave Ste 112
East Wenatchee, WA 98802-5305
(509) 886-3100
Website
Bloodhound® Software
602 N 9th St
Manitowoc, WI 54220-3924
+1 (800) 236-6906
Website
Finvi
1150 W Kilgore Ave
Muncie, IN 47305-1588
(765) 751-7000
Website
Intelligent Contacts, Inc
5345 Towne Square Dr Ste 130
Plano, TX 75024-2455
972-784-5600
Website
Renkim Corporation
13333 Allen Rd
Southgate, MI 48195-2216
(734) 374-8300
Website
REPAY
3 W Paces Ferry Rd NW Ste 200
Atlanta, GA 30305-1373
(404) 504-7472
Website
RevSpring, Inc.
38705 7 Mile Rd Ste 450
Livonia, MI 48152-3979
+1 (866) 310-8001
Website
Simplicated, Inc.
1501 Technology Pkwy Ste 400
Cedar Falls, IA 50613-6921
Website
Skit.ai
135 Madison Ave Fl 7
New York, NY 10016-6742
(254) 212-7212
Website
The Intelitech Group
4800 NW Camas Meadows Dr Ste 220
Camas, WA 98607-7698
(360) 260-9780
Website
The InterProse Corporation
201 NE Park Plaza Dr Ste 222
Vancouver, WA 98684-5877
(360) 604-3531
Website
Tratta
406 W Washington St Ste 5 PMB 205
Brainerd, MN 56401-2987
Website
Velo Law Office
1750 Leonard St NE
Grand Rapids, MI 49505-5636
(855) 736-6371
Website
WebRecon LLC
2025 E Beltline Ave SE Ste 105
Grand Rapids, MI 49546-7673
(616) 682-5327
Website
Hotel
Room Reservations
Book Your Room Online
Room Rate Cut-Off: April 18, 2023
Room Rate: $179/night, plus state & local taxes!
A limited number of rooms are blocked for GLCCA attendees; therefore, we cannot guarantee rooms will be available through the reservation deadline. Make your reservations early! To receive GLCCA’s group rate, be sure to book using the reservation link above. For those looking to extend their stay, group rate is also available three days pre- and post-event based on hotel availability at the time of booking. Credit card is required to hold your reservation. Room cancellations must be submitted directly to the hotel at least three (3) days prior to arrival or otherwise one night’s room, fees and taxes will be charged.
Beware of Unknown Housing Services
No third party company or housing service is authorized to act on behalf of GLCCA or the official event hotel(s) listed above. Be aware of potential fraud with third-party companies. Please use only the phone numbers and links provided above to reserve your room. Any companies claiming to represent GLCCA, the GLCCA conference or the above venues should not be trusted.