
2022 GLCCA Conference
Join GLCCA on May 11-13, 2022 at The Westin O’Hare in Rosemont, Illinois for their 6th Annual Conference!
GLCCA welcomes the Michigan Association of Collection Agencies to their meeting this year.
Exhibit and Sponsorship opportunities are now available. Click here to view the prospectus.
For more information, check here often or contact:
[email protected]
(952) 259-4210
Schedule
Exhibitor Setup (for next day's opening)
2:00 PM - 4:00 PM
Transportation to King's Dining & Entertainment
4:30 PM - 5:00 PM
Opening Networking Reception at King's Dining & Entertainment
5:00 PM - 7:00 PM
Breakfast and Exhibitor Networking
7:30 AM - 8:30 AM
Welcome - GLCCA President John Ryan/President-Elect Ryan Matrisch
8:30 AM - 8:40 AM
Sponsor Innovation Stage
8:40 AM - 8:50 AM
Burning Issues Session
8:50 AM - 9:45 AM
All attendees will be required to submit burning issues in advance of the meeting. Submissions will be shared with all attendees and discussed in this open-forum format.
Moderators:
- Ryan Matrisch, Pro Com Services of Illinois, Inc., Springfield, IL
- Jaime Barthel, Professional Service Bureau, Inc., Anoka, MN
Morning Break and Exhibitor Networking
9:45 AM - 10:00 AM
Reg F Session Part 1: Best Practices Around Compliance and Compliance Litigation
10:00 AM - 11:30 AM
This will be part one of a two-part series covering Reg F implementation. In this first session the panel will discuss “what’s next” in Reg F beyond the MVN, including websites, the E-Sign Act, emails, and anything else that is on your mind. Come with questions (Help Us Help You!).
Speakers:
- Jessica Klander, Bassford Remele, Minneapolis, MN
- Patrick Newman, Bassford Remele, Minneapolis, MN
- Justin Penn, Hinshaw & Culbertson, Chicago, IL
- John Ryan, Hinshaw & Culbertson, Chicago, IL
Moderator:
- Michael Klutho, Bassford Remele, Minneapolis, MN
Lunch and Exhibitor Networking
11:30 AM - 12:30 PM
Sponsor Innovation Stage
12:30 PM - 12:40 PM
Reg F Session Part 2: Best Practices, What's Working, What's Not Working, Work Arounds
12:40 PM - 2:00 PM
In the second session of the two-part series covering Reg F implementation the panel will discuss best practices, tripwires, and workarounds your agency should be aware of now that we’ve seen Reg F “in the wild.” What compliance roadblocks have been cleared? What hurdles remain? Come with questions (You Only Get What You Give!).
Speakers:
- Jessica Klander, Bassford Remele, Minneapolis, MN
- Patrick Newman, Bassford Remele, Minneapolis, MN
- Justin Penn, Hinshaw & Culbertson, Chicago, IL
- John Ryan, Hinshaw & Culbertson, Chicago, IL
Moderator:
- Michael Klutho, Bassford Remele, Minneapolis, MN
Afternoon Break and Exhibitor Networking
2:00 PM - 2:30 PM
Sponsor Innovation Stage
2:30 PM - 2:40 PM
Money Can’t Buy Love: Retaining Employees Without Handing Out Raises
2:40 PM - 3:40 PM
It's no surprise that happy employees are more creative, productive, and likely to stay. While more money can help put a smile on your employees' faces, it's a temporary fix and will never be the secret ingredient to employee retention.
This interactive session provides tools for leaders at every level to identify who is likely to leave and a savvy technique to increase retention by uncovering neglected internal issues, improving the connection between managers and their direct reports, and reshaping how employees view their positions but the company overall.
Speakers:
- Dennis Barton, The Barton Law Group, LLC, Chesterfield, MO
- Kelli Krueger, ACA International, Eagan, MN
Afternoon Break and Exhibitor Networking
3:40 PM - 3:55 PM
Michigan Association of Collection Agencies Annual Business Meeting
3:40 PM - 4:10 PM
Sponsor Innovation Stage
3:55 PM - 4:05 PM
Lobbyist Session
4:05 PM - 5:00 PM
Come hear from our lobbyists on what’s happening on the State Legislative front impacting collections. Work from home. Collections in the consumer’s “Preferred Language” possibilities. Use of a d/b/a. Hear how our State Legislative Units and their respective lobbyists are working proactively to enact industry-helpful legislation while also helping shape potentially harmful legislation being considered. You too can become an advocate when it comes to shaping State legislation. Our lobbyist panel will discuss tips on how to do so.
Speakers:
- Judy Cook, Cook Girard Associates, St. Paul, MN
- Michelle Kussow, The Capitol Group, Madison, WI
- Andy Madden, ACA International, Washington, D.C.
- Jim Morphew, Sorling Northrup Attorneys, Springfield, IL
Moderator:
- Michael Klutho, Bassford Remele, Minneapolis, MN
GLCCA Annual Business Meeting
5:00 PM - 5:30 PM
Installation of Officers, Dinner, Bottle Auction and Charity Auction
6:30 PM - 9:00 PM
Breakfast and Exhibitor Networking
8:00 AM - 9:00 AM
Best Ideas Session
9:00 AM - 10:00 AM
All attendees will be required to submit best ideas in advance of the meeting. Submissions will be shared with all attendees and discussed in this open-forum format.
Moderators:
- Ryan Matrisch, Pro Com Services of Illinois, Inc., Springfield, IL
- Jaime Barthel, Professional Service Bureau, Inc., Anoka, MN
Morning Break and Exhibitor Networking
10:00 AM - 10:30 AM
ACA Update Session
10:30 AM - 11:15 AM
Speaker:
- Scott Purcell, ACA International, Eagan, MN
Attorney Panel - Latest Trends and Tips plus Q&A
11:15 AM - 12:30 PM
Speakers:
- Michael Klutho, Bassford Remele, Minneapolis, MN
- David Hanus, Hinshaw & Culbertson, Milwaukee, WI
- Scott Renner, Velo Law Office, Grand Rapids, MI
Moderator:
- John Ryan, Hinshaw & Culbertson, Chicago, IL
Door Prizes and Adjourn
12:30 PM - 12:45 PM
Exhibitor Teardown
12:30 PM - 1:30 PM

Prodigal Tech
PLATINUM SPONSOR
Prodigal is a pioneer of Collection Intelligence, a new category of AI software that enables lenders, debt buyers, and collection agencies to quickly and efficiently collect accounts receivables. Prodigal's cloud-native Collection Intelligence platform delivers actionable insights for collection businesses that maximize revenue, optimize operations, and minimize compliance risk.
640 W California Ave Ste 210
Sunnyvale, CA 94086-3624
(650) 802-7795

Bassford Remele
PLATINUM SPONSOR
Bassford Remele, P.A. is a full-service litigation firm providing trial and appellate representation for regional, national, and international clients in a wide array of complex business litigation. The firm's Consumer Law Practice Group is dedicated to the defense of creditors, financial institutions, collection agencies, attorneys, hospitals, and other businesses facing lawsuits under the federal consumer-protection statutes. Specifically, this practice group represents clients in many jurisdictions facing lawsuits brought under the FDCPA, FCRA, and TCPA. Bassford Remele lawyers have defended thousands of consumer lawsuits in these areas. Their practice also includes the defense of claims brought by governmental regulators overseeing entities involved in the credit and collection industry, and risk management audits and advice.
100 S 5th St Ste 1500
Minneapolis, MN 55402
(612) 333-3000

VoApps DirectDrop Voicemail
GOLD SPONSOR
VoApps DirectDrop Voicemail delivers a voice message directly to the consumer's voicemail box without calling the phone. Immediately increase right party contacts, dollars collected, and liquidation rates. This creates the influx of inbound phone calls responding to DirectDrop Voicemails. New clients can be up and running in two business days.
5725 Buford Hwy NE
Atlanta, GA 30340
(855) 737-1596

BillingTree, a REPAY Company
SILVER SPONSOR
BillingTree is the proven payments technology company in the ARM space, offering a variety of payment channels to boost the customer experience. With the most robust payment technologies in the industry and fanatical customer support, BillingTree provides integrated payment platforms so you get paid more quickly and minimize complexity.
8800 E Raintree Dr Ste 210
Scottsdale, AZ 85260-3963
(602) 443-5900

The InterProse Corporation
SILVER SPONSOR
InterProse is the software provider of ACE, a modem, web-based, open-architecture debt recovery software platform. ACE customers inherit their compliance audits, benefit from real-time data and document backups, enjoy monthly updates and upgrades, integrate their favorite technologies, rest easy with included support services, and much, much more.
201 NE Park Plaza Dr Ste 222
Vancouver, WA 98684-5877
(360) 604-3531

ezPay365
BRONZE SPONSOR
ezPay365 is a payment solutions provider and mobile Digital Debt Recovery platform for consumers to self service Payments consist of all 4 major card brands, ACH & HSA/Flex. Our mobile/internet Digital Debt Recovery platform allows consumer to review accounts in real-time through API direct connect, set-up of payment(s)/plans, Reg E, consumer communication preferences for Text-email & Print Studio based platform for Text & email.
7749 Tartan Fields Dr
Dublin, OH 43017-8772
(614) 738-4900

Applied Innovation, Inc.
SILVER SPONSOR
Applied Innovation is helping to shape the future of the ARM industry. Platforms include a robust client portal, document management, payment negotiation, Regulation E electronic payment authorizations and TCPA communication authorization platforms. Partner with a company that understands your business challenges and evolves to provide cutting edge technologies to mitigate those dynamics.
93 Eastmont Ave Ste 112
East Wenatchee, WA 98802-5305
(509) 886-3100

Provana, LLC
Provana’s SaaS-based digital operating platform is the first of its kind, giving leaders control over process-intensive operations. We serve law firms, insurance companies, accounts receivable agencies and networked enterprises and the US market that are tightly regulated by the CFPB and other authorities. Built on decades of experience in machine learning, natural language processing and business process management, Provana helps customers manage sensitive interactions, analyze unstructured data, process personal information, and ensure compliance. Learn more at www.provana.com.
901 Warrenville Road, Ste 525
Lisle, IL 60532
(331) 229-8642

Nuvei
Meet Nuvei (Nasdaq: NVEI) (TSX: NVEI): Tomorrow’s Payment Platform. Our future-proof technology allows businesses to accept cutting-edge payment options, optimize new revenue streams, and get the most out of your existing stack. We believe in turning payment barriers into opportunities, propelling your business forward with tailored solutions.
Nuvei is the only payment provider currently offering collection agencies ApplePay, GooglePay, PayPal, and 500 other alternative payment methods, all card brands, and the No-Cost-to Biller fee model!
5055 E Washington Street
Phoenix, AZ 85034
(800) 848-5826

Doeren Mayhew
Founded in 1932, Doeren Mayhew is a leading group of CPAs and trusted advisors who go beyond traditional accounting to help mid-sized businesses grow and prosper. The firm offers a full range of accounting, audit, tax, merger and acquisition, and business advisory services. Combining a deeply rooted history with a progressive mindset, the firm offers insight into the business, oversight to ensure best practices and foresight for what’s ahead. Please visit www.doeren.com for more information.
305 W Big Beaver Rd Ste 200
Troy, MI 48084-5223
(248) 244-3000

Hinshaw & Culbertson LLP
PLATINUM SPONSOR
Hinshaw & Culbertson LLP is a U.S. law firm with 425 attorneys located in 11 states and London. Founded nearly a century ago during the Great Depression, we know firsthand what it means to overcome challenges and position a business for long-term success. In addition to having a national reputation for the work we do for the insurance industry, we are one of the most recognized defenders of debt collectors in the country. Our Consumer and Class Action Defense practice started in Chicago and, under the guidance of ACA International member and Firm Partner David Schultz, quickly spread to other regions. Today, our team offers a national reach with a local approach and we remain committed to providing customized, holistic legal solutions for our clients.
151 N Franklin St Ste 2500
Chicago, IL 60606
(312) 704-3000
Applied Innovation, Inc.
93 Eastmont Ave Ste 112
East Wenatchee, WA 98802-5305
(509) 886-3100
Applied Innovation is helping to shape the future of the ARM industry. Platforms include a robust client portal, document management, payment negotiation, Regulation E electronic payment authorizations and TCPA communication authorization platforms. Partner with a company that understands your business challenges and evolves to provide cutting edge technologies to mitigate those dynamics.
WebsiteBillingTree, a REPAY Company
8800 E Raintree Dr Ste 210
Scottsdale, AZ 85260-3963
(602) 443-5900
BillingTree is the proven payments technology company in the ARM space, offering a variety of payment channels to boost the customer experience. With the most robust payment technologies in the industry and fanatical customer support, BillingTree provides integrated payment platforms so you get paid more quickly and minimize complexity.
WebsiteezPay365
7749 Tartan Fields Dr
Dublin, OH 43017-8772
(614) 738-4900
ezPay365 is a payment solutions provider and mobile Digital Debt Recovery platform for consumers to self service Payments consist of all 4 major card brands, ACH & HSA/Flex. Our mobile/internet Digital Debt Recovery platform allows consumer to review accounts in real-time through API direct connect, set-up of payment(s)/plans, Reg E, consumer communication preferences for Text-email & Print Studio based platform for Text & email.
WebsiteIDI
2650 N Military Trl Ste 300
Boca Raton, FL 33431-6345
(561) 757-4000
Gain actionable insight with industry-leading right party contact data through idiCORE™, the premier skip trace solution. Comprised of credit header, public record and proprietary data, idiCORE is available through an intuitive online interface as well as via API and batch processing. Better information. Better value.
WebsiteIntelligent Contacts, Inc
5345 Towne Square Dr Ste 130
Plano, TX 75024-2455
972-784-5600
Intelligent Contacts provides cloud-based omnichannel contact center software and PCI-certified payment solutions for the accounts receivable industry. Compliance focused and analytics powered, our Hosted Contact Center and Intelligent Portals deliver the personalized automated, and fully-mobile convenience businesses and consumers want when communicating (voice, email, text, chat) or paying a bill on their own schedule.
WebsiteNobel Biz Inc
1507 Carey Ave Ste 4
Cheyenne, WY 82001-4484
(866) 776-6235
Backed by over 20 years of experience, NobelBiz is a leading telecom and contact center technology company, delivering tailored solutions for debt collection agencies and contact centers around the globe. Their Omni channel collections communication system helps collectors save time, reduce workload and boost recovery rates; all from a single dashboard.
WebsitePayment Savvy LLC
5760 Legacy Dr Ste B3
Plano, TX 75024-7103
(866) 303-2558
Since 2010, Payment Savvy's innovative All-In-Done payment suite has provided agencies across the country with cost-effective and compliant merchant solutions. From our often imitated Fee-Free Payments to our fully-integrated payment platform, expect the best when it comes to your agency's processing. Ready for a better way? Come meet your new payment partner today!
WebsitePeak Revenue Learning
PO Box 292414
Columbia, SC 29229-0041
(803) 521-0030
KNOWLEDGESOURCE is a training platform that brings together all aspects of your training needs, from compliance and job skills to internal policies and application usage. By using the “focused iteration training” capabilities of our platform, you can take advantage of one of the most effective concepts in learning improvement and knowledge retention, the “spacing effect”.
WebsiteProdigal Tech
640 W California Ave Ste 210
Sunnyvale, CA 94086-3624
(650) 802-7795
Prodigal is a pioneer of Collection Intelligence, a new category of AI software that enables lenders, debt buyers, and collection agencies to quickly and efficiently collect accounts receivables. Prodigal's cloud-native Collection Intelligence platform delivers actionable insights for collection businesses that maximize revenue, optimize operations, and minimize compliance risk.
WebsiteRenkim Corporation
13333 Allen Rd
Southgate, MI 48195-2216
(734) 374-8300
Founded in 1982, Renkim is a 100% employee-owned consumer communications company specializing in the production and distribution of various types of messaging. Through traditional print/mail and electronic bill presentment, our team of 135 employee-shareholders will ensure that your communication reaches its intended audience in the designated timeframe. With client-partners in the Utility, Healthcare, Marketing, Financial, and Automotive industries, Renkim has 35+ years of experience in helping build custom communication solutions.
WebsiteRevSpring
38705 Seven Mile Rd Ste 450
Livonia, MI 48152
(248) 567-7300
RevSpring's comprehensive and compliant payment solutions enable organizations to streamline financial communications, reduce costs, mitigate risks, and improve collection outcomes. The purpose-built solutions take a holistic approach to the consumer's financial journey by providing personalized print, online, phone, email and text communications and payment options.
WebsiteSimplicated, Inc.
1025 Technology Pkwy Ste J
Cedar Falls, IA 50613-6995
(972) 371-0241
Simplicated, Inc. provides comprehensive licensing services to the Accounts Receivable Management industry. We simplify the sometimes complicated licensing process by completing and filing applications and providing guidance from start to finish. Regulations don't have to be complicated, let us simplify them for you.
WebsiteSolutions By Text
5001 Spring Valley Rd Ste 1000E
Dallas, TX 75244-3951
(800) 979-1212
The primary focus of Solutions by Text is delivering critical information in an SMS format Worldwide. SBT has proprietary software designed to adhere to regulations. For over 25 years, SBT has partnered with a variety of organizations in multiple industries to design/implement diverse SMS solutions.
WebsiteTEC Services Group, Inc.
5926 Palmer Blvd
Sarasota, FL 34232
(941) 375-0300
TEC Services Group is the leading technology and professional services firm in the credit collections industry for over 22 years. Our solutions provide companies the tools and services to increase collection rates, reduce overhead and improve compliance. Our unique solutions to managed services, data vendor automation and services for conversions, implementations, consulting etc. have set us apart from others in the industry. TEC Services Group is truly an apex partner for improved collections.
WebsiteThe Intelitech Group
4800 NW Camas Meadows Dr Ste 220
Camas, WA 98607-7698
(360) 260-9780
Intelitech is a premier analytics & consulting provider for the ARM industry who provides consulting and technology solutions to help collection professionals work smarter using practical tools and extensive knowledge to help measure, analyze and implement results-oriented solutions.
WebsiteThe InterProse Corporation
201 NE Park Plaza Dr Ste 222
Vancouver, WA 98684-5877
(360) 604-3531
InterProse is the software provider of ACE, a modem, web-based, open-architecture debt recovery software platform. ACE customers inherit their compliance audits, benefit from real-time data and document backups, enjoy monthly updates and upgrades, integrate their favorite technologies, rest easy with included support services, and much, much more.
WebsiteTratta
406 W Washington St Ste 5 PMB 205
Brainerd, MN 56401-2987
(208) 639-9980
Located in the Midwest, Tratta is a cross-channel revenue platform that drives more payments through a positive self-service experience. Tratta is built for the credit and collections industry in a way that legacy software isn’t: flexible and fast to launch. You don’t need thousands of days to install or an army of internal IT resources to manage, instead you receive new features and API integrated resources that grow your business with no downtime or interruption. Tratta is the only cost-effective platform that is built to help drive your business through change with little effort and maximum return.
WebsiteVelo Law Office
1750 Leonard St NE
Grand Rapids, MI 49505-5636
(855) 736-6371
Velo Law, with over 30 years of debt collection and legal expertise, offers a proven record of collecting millions of dollars for clients throughout the country. Our foundation is a step-by-step process, each building upon the other based on leading technology, collections techniques and compliance, and enforcement resulting in optimal revenue recovery.
WebsiteVoApps DirectDrop Voicemail
5725 Buford Hwy NE
Atlanta, GA 30340
(855) 737-1596
VoApps DirectDrop Voicemail delivers a voice message directly to the consumer's voicemail box without calling the phone. Immediately increase right party contacts, dollars collected, and liquidation rates. This creates the influx of inbound phone calls responding to DirectDrop Voicemails. New clients can be up and running in two business days.
WebsiteWebRecon LLC
2025 E Beltline Ave SE Ste 105
Grand Rapids, MI 49546-7673
(616) 682-5327
WebRecon identifies professional plaintiffs in your database BEFORE you contact them, exposing yourself to litigation. Protect yourself from one in three new consumer lawsuits by scrubbing your data through WebRecon.
Website
Hotel
Room Reservations
Book Your Room Online
Room Rate Cut-Off: April 19, 2022
Room Rate: $164/night, plus state & local taxes!
Cancellation must be made in writing and received on or before April 11, 2022. No refunds will be processed if received after April 11, 2022.
COVID-19 Safety Protocols
Updated May 4, 2022 – Check back often for updates.
A safe and comfortable experience at Great Lakes Credit and Collection Association’s (“GLCCA”) 2022 Annual Conference (“Event”) is a top priority for GLCCA as we plan for your arrival at the Westin O’Hare (“Venue”) in Rosemont, Illinois. We have prepared these COVID-19 Safety Protocols with the health, safety and enjoyment of attendees in mind.
These safety protocols are based on local, state and federal recommendations and mandates. However, given the evolving nature of the pandemic and changing local, state and national guidelines and requirements, safety protocols will naturally be fluid. GLCCA reserves the right to modify or update these safety protocols at any time so that they are appropriately tailored to the state of the COVID-19 pandemic, its attendant health and safety risks, and national, state, and local requirements and guidelines, during the dates of the event.
Please check back periodically so you are aware of the safety protocols you will be expected to follow while attending the event.
By attending Event, you and anyone travelling with you agree to follow the safety protocols set in place by GLCCA, Venue, Cook County, the State of Illinois and the CDC, including those stated here and onsite at the event. GLCCA and Venue reserve the right to ask any attendee or guest to leave the event and hotel premises at any time in the event of a suspected COVID-19 infection, exposure or symptoms.
HOTEL – Venue & Accommodations
From Marriott Hotels: As we welcome you back to our hotels around the world, we are committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19. Consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations, our Marriott Cleanliness Council is redefining our cleaning and safety standards. We will actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and associates. Learn more about Marriott’s Commitment to Clean.
GLCCA – On-site COVID-19 Safety
- Mask protocol will follow Illinois Department of Public Health and CDC
- Disposable masks are available at the GLCCA registration desk if needed.
- Hand sanitizer will be available at the GLCCA registration desk.
- Hand sanitizer stations will be positioned in the meeting space.
PARTICIPANTS - Self-Screening and Personal Accountability Commitment
Attendees’ commitment to act responsibly with respect to their own health and the health of others at the event will be critical to the success of Event. In that regard, GLCCA expects all attendees and their guests to conduct daily self-screenings and to self-monitor for COVID-19 symptoms. Please review the CDC list of symptoms and CDC Travel Guidance before attending.
If you are experiencing COVID-19 symptoms or test positive for COVID-19, or are exposed to someone who has COVID-19 symptoms or tested positive for COVID-19, during Fall Forum, we ask that you please promptly notify an GLCCA staff member and excuse yourself from event activities. You may want to reference the CDC Coronavirus Self Checker at that time to obtain the CDC’s guidelines on staying away from others, testing and medical attention. GLCCA and hotel staff will work with you to determine whether and when it may be appropriate for you to return to event activities.
TRAVEL – TSA & Airlines
Before you travel, please take time to also understand the protocols put in place by the Transportation Security Administration (TSA) and the major airlines:
Alaska Airlines
American Airlines
Delta Airlines
Frontier Airlines
JetBlue
Southwest Airlines
Sun Country