Director, Organizational Training and Development
State Collection Service, Inc.
Why Should I Attend?
This course is required for the Professional Collection Specialist (PCS) designation. It may be used as renewal credit for some designations.
- Identify restrictions on the timing of collection calls.
- Determine a Right Party Contact (“RPC”) with whom you may discuss a debt and refrain from third party disclosures.
- Recognize and deliver the “Mini-Miranda” disclosure to consumers and understand your duties during the 30-day Validation Period.
- Recognize and respond appropriately to consumer disputes, cease communication requests, and consumers in bankruptcy.
- Recognize and prevent prohibited practices such as harassment, abuse, false and misleading representations, and unfair or unconscionable means to collect a debt.
- Explain the consequences of violating the FDCPA for yourself and your company.
Also Available On Demand
Can't attend this live session? Access a recorded version anytime at ACA Core Curriculum On Demand.
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Cancellations received less than 3 business days prior to the seminar will be charged $35 cancellation fee. E-mail your cancellations to firstname.lastname@example.org. If you do not cancel prior to the session and do not attend, you are still responsible for full payment.