Online Registration is Closed.
Register Onsite at the Drake Hotel

2019 ACA International Fall Forum & Expo
November 6-8, 2019

The industry's premier Fall conference, complete with relevant educational sessions, exhibitors, and networking.

Keynote: CFPB's Tom Pahl

Opening Session: CFPB Rule Making: Our Comments Are In – Now What?

The industry has been watching as the CFPB moves closer to finalizing the long-awaited debt collection rules. ACA’s comments on the proposed rule have been filed, along with thousands of others from industry advocates, industry critiques and consumers. As the CFPB sifts through the different perspectives represented by the comments, the industry begins to prepare for the eventual final rule which may significantly alter how agencies communicate with consumers. The Fall Forum opening session will feature insights on the next steps in the process from the CFPB policy associate director, Tom Pahl.

Education Tracks

Health Care: Understanding A Changing Industry

Most collection firms engage in servicing some portion of the medical industry. This track covers multiple facets of health care collections including billing challenges, multiple dispute filers, changing regulations, hiring and industry trends. A review of provider merger and acquisitions will provide an outlook to medical collections of the future.

Legal: Attorney Education with CLE Credit

An education track created by attorneys for attorneys. Look no further - in just two days you can earn up to 7 CLE credits while networking with ACA member agencies and attorney colleagues. Engage in discussions about industry litigation trends, strategies to enhance client representations and share the best practices that make your approaches successful.

Operations: The CFPB, Technology & The Future

What impact will the CFPB Rules changes have upon the ARM industry?  With these changes, how will organizations leverage the use of technologies currently available and now projected to be permitted by the regulators?  With new rules, new technologies and new approaches to recoveries how should you operationally adjust your focus and manage your human resources? This track covers how the new CFPB rules will affect how you do business, how you manage your vendors and a deeper dive of what we can expect for the future. Do you have a specific topic or session idea? Submit it here.

Add On To Your Educational Experience!


Add-on Seminar: Call Evaluations*
Wednesday, November 6 » 8:00 a.m. – 9:30 a.m.

Call monitoring, scoring, and feedback have become widely-used tools in the collection industry. Make your evaluation process hearty and worthy of everyone’s time by constructing and using rubrics, scoring forms, and calibration sessions that effectively measure performance and highlight areas of communication improvement.


Add-on Seminar: Keep Calm & Prevent UDAAP*
Wednesday, November 6 » 10:00 a.m. – 11:30 a.m.

How well can your team, vendors and partner spot Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)? This Core course reviews established federal guidelines for UDAAP and prepares you to develop a risk management plan for shared compliance obligations with clients and service providers.


Add-on Seminar: Data Security & Privacy II*
Wednesday, November 6 » 1:00 p.m. – 4:00 p.m.

This course explores tactics for managing the security of your company’s data in an era of mobile devices that are both company-issued and employee-owned, while offering a conversation about the use of social media and practical advice for handling internal security incidents. Taking the Data Security and Privacy 1 online webinar first, is not required.

*Additional Fee Required

Add-On Seminar: Call Evaluations

8:00 AM - 9:30 AM Session Details

Call monitoring, scoring, and feedback have become widely-used tools in the collection industry. Make your evaluation process hearty and worthy of everyone’s time by constructing and using rubrics, scoring forms, and calibration sessions that effectively measure performance and highlight areas of communication improvement.

Add-On Seminar: Keep Calm and Prevent UDAAP

10:00 AM - 11:30 AM Session Details

How well can your team, vendors and partner spot Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)? This Core course reviews established federal guidelines for UDAAP and prepares you to develop a risk management plan for shared compliance obligations with clients and service providers.

Add-On Seminar: Data Security & Privacy II

1:00 PM - 4:00 PM Session Details

This course explores tactics for managing the security of your company’s data in an era of mobile devices that are both company-issued and employee-owned, while offering a conversation about the use of social media and practical advice for handling internal security incidents. Taking the Data Security and Privacy I online webinar first is not required.

Exhibitor Setup

3:00 PM - 4:30 PM Session Details

Registration Open

3:00 PM - 6:30 PM Session Details

On-site registration for 2019 Fall Forum is open.

Welcome Reception in Expo Hall

5:00 PM - 7:00 PM Session Details

Don’t miss the opening of the Fall Forum! The highly attended Welcome Reception gives you the opportunity to network with exhibitors and peers alike and leaves you time to enjoy dinner in the windy city.

Registration Open

7:00 AM - 5:00 PM Session Details

On-site registration for 2019 Fall Forum is open.

Continental Breakfast in the Expo Hall

7:00 AM - 7:55 AM Session Details

Opening Session: CFPB Rulemaking: Our Comments Are In – Now What?

8:00 AM - 9:10 AM Session Details

The industry has been watching as the CFPB moves closer to finalizing the long-awaited debt collection rules. ACA’s comments on the proposed rule have been filed, along with thousands of others from industry advocates, industry critiques and consumers. As the CFPB sifts through the different perspectives represented by the comments, the industry begins to prepare for the eventual final rule which may significantly alter how agencies communicate with consumers. The Fall Forum opening session will feature insights on the next steps in the process from the CFPB policy associate director, Tom Pahl.

Morning Break in the Expo Hall

9:15 AM - 9:55 AM Session Details

Peruse the exhibitor tables and make valuable social and occupational connections.

TCPA Compliance in the Digital Age: What You Need to Know (Members Only)

10:00 AM - 11:00 AM Session Details

Members Only - Learn to comply with the TCPA in the digital age and understand the impact robocall legislation and potential new CFPB rules will have on compliance. This session will also help you to educate your clients on building a cutting-edge, digital compliance program and staying compliant with the TCPA.

Billing Practices of Health Care Providers: What Does the Future Hold?

10:00 AM - 11:00 AM Session Details

Learn about billing practices and what the future holds from a panel of speakers offering different perspectives from their respective positions in the industry. This session will address surprise medical bills, open pricing mandates, credit reporting for active military members and the effects of Tricare on credit reporting.

Back to the Future: The Time for Technology Enhancement is NOW!

10:00 AM - 11:00 AM Session Details

Lets assume we still won’t have time travel in the next 5-10 years allowing you to come back to 2019 to correct your operational decisions. This means its time to be proactive and take a hard look at some existing and emerging compliant technologies that are designed to help your agency drive to the next level of revenue. In this session industry experts will pinpoint several viable ways your agency can integrate into the future to help ensure you are not only keeping up with the industry and maintaining compliance, but potentially getting ahead of your competitors!

Hiring Right: How to Find the Best People in the Best Places

11:10 AM - 12:10 PM Session Details

Recruiting and retaining a quality team is one of the biggest challenges for any business! This session addresses where and how to find quality candidates when looking to fill positions in your organization. You'll learn how using profiling software can help you make better hiring decisions which will result in better retention and employee satisfaction.

Omni-Channel Communication: Speech Analytics & More

11:10 AM - 12:10 PM Session Details

The ability to create an omni-channel environment by providing online self-service options as well as broadening communication options to include text, email, and online chat are some of the basic enablers of any digital transformation effort. However, the existence of these tools doesn't mean that adoption occurs overnight. In order to ensure the right language is used, the right incentives are in place, and the overall culture of the organization is moving towards transformation, speech analytics is key. In this session, presenters share how to use your speech analytics platform as a springboard to achieve higher online adoption rates.

Facing the Brave New World: Life After the CFPB's New Debt Collection Rule (Members Only)

11:10 AM - 12:10 PM Session Details

Members Only - Now that all comments have been submitted to the CFPB on its proposed debt collection rule, this presentation will analyze the themes and implications for the debt collection community. The presenters will provide insights from both regulatory and litigation perspectives.

Lunch in the Expo Hall

12:15 PM - 1:15 PM Session Details

Keep building connections while enjoying lunch in the Expo Hall, where exhibitors are ready to talk to you.

Inventory Management: Strategies to Increase Performance and Revenue

1:20 PM - 2:20 PM Session Details

This session will focus on the concept of managing your inventory from a value perspective and will review effective segmentation, consumer scoring, aligning a campaign schedule with your strategy, and utilizing data to guide organizations towards successful collection outcomes.

Health Care Trends: How Will the Changing Market Impact Your Business?

1:20 PM - 2:20 PM Session Details

Health care collections continue to be the bread and butter of most ARM industry players. Much change has taken place in this market over the past 20 years. This session will provide an in-depth look into the current trends in the health care industry and the impact the changing market may have on your business by one of the country’s foremost authorities on the medical market, Chad Mulvaney, Director of Healthcare Financial Practices, Perspectives and Analysis, HFMA.

Got Ya Covered: Understanding and Maximizing Your Insurance Coverage (Members Only)

1:20 PM - 2:20 PM Session Details

Members Only - When faced with litigation, one of the first questions asked should be whether you have insurance coverage for the dispute. Unfortunately, the arcane language characteristic of most insurance policies too frequently makes the answer to that question ambiguous at best. This session will offer a guided tour through your insurance coverage and will go over how to present claims and secure coverage for them, a guide to reservation of rights letters, understanding your rights under your policy, and understanding what is and isn’t covered to ensure that there are no gaps in your coverage.

Afternoon Break in the Expo Hall

2:25 PM - 3:25 PM Session Details

Exhibitor Teardown

3:25 PM - 6:00 PM Session Details

Data Security Awareness Training on a Shoestring Budget (Members Only)

3:30 PM - 4:30 PM Session Details

Members Only - This session will give you practical guidance on leveraging the resources and assets at your fingertips for updating your data security awareness training program. You'll hear about making meaningful compliance documentation, energizing your employee training with tabletop exercises, taking in results from your risk assessments, and providing information on internal investigations.

Creative Training: Entry to Executive Level

3:30 PM - 4:30 PM Session Details

This session will offer training solutions for entry-level employees and executives alike. You’ll learn about gamification and micro-learning as low-cost alternatives to AI initiatives, as well as ways to meet the CFPB’s expectations for executive training on consumer financial protection laws.

Health Care M&A: What is the Future for the ARM Industry?

3:30 PM - 4:30 PM Session Details

Very large medical conglomerates are steadily buying out regional medical facilities. Collectors are losing long-term medical clients at an alarming rate. Small to mid-sized collection firms are being absorbed by larger collection offices. This session will discuss the dynamics of mergers and acquisitions as they relate to both the agency world as well as health care and how they continue to impact the industry.

Continental Breakfast

8:00 AM - 8:30 AM Session Details

Chow down and get your energy up for the final day of Fall Forum.

TCPA: What's New and Where Are We Headed?

8:40 AM - 9:40 AM Session Details

Every collection organization or office maintains a steady diet of calling cell phones. Most consumers exclusively use their cell phones today with few land lines in existence. This session will break down new developments in the TCPA with a focus on judicial, regulatory, and legislative developments as well as key take-aways. Find out where we have come from and where the rules are headed.

Top 10+ Security Risks at Financial Institutions

8:40 AM - 9:40 AM Session Details

The ARM industry carries many land mines that are poised to threaten your business. A data breach is one of the most devastating challenges to hit any organization. This session will address some of the issues arising in the industry related to data and security. Some of the topics that will be discussed are cyber security, ransom ware, and GLBA and HIPAA enforcement actions taken against financial and medical providers.

Best Practices in Compliance from In-House Counsel (Members Only)

8:40 AM - 9:40 AM Session Details

Members Only - Learn about hot topics and potential compliance risks on the horizon from the perspective of collection agencies and in-house counsel. This session will cover everything from changing consumer preferences and emerging technology to how companies are implementing changes from recent court decisions in our industry. It will also incorporate potential compliance risks stemming from the proposed CFPB rules and new state laws on the horizon. This session will be beneficial for in-house counsel and will also help outside counsel understand compliance issues from an inside perspective.

State Collection Regulations: 1st & 3rd Party Differences

9:50 AM - 10:50 AM Session Details

As an industry, we often place most of our regulatory focus on a long list of federal rules. Anyone that collects across state borders knows that state-based regulations are critical to understand. This session will break down state collection regulations with an emphasis on discussing the differences between how these regulations apply to first- and third-party collectors.

Where the Rubber Meets the Road: Managing Compliance and Your Collection Platform

9:50 AM - 10:50 AM Session Details

This session will include a discussion on reoccurring areas of legal exposure followed by practical tips and specific advice on how agencies can use software to manage their compliance and improve their overall procedures. You'll hear about ways to implement what you've learned and use the tools you already have in place to accomplish your goals.

Hot Topics: FDCPA and TCPA Litigation Trends and How to Avoid Costly Pitfalls (Members Only)

9:50 AM - 10:50 AM Session Details

Our industry is filled with regulatory acronyms. FDCPA and TCPA have been with us for decades. This session offers a discussion of industry hot topics relating to FDCPA and TCPA litigation trends as well as costly pitfalls with recommendations on how to steer clear of them.

Limited-Content Texting: Optimizing Your Communication

11:00 AM - 12:00 PM Session Details

The proposed CFPB rules allow an unlimited number of limited-content text messages to be sent. It would seem that third party debt collectors can now "text away" without liability. However, some of the salient requirements of limited-content text have significant operational impacts. Learn how to optimize a limited-content texting program and gain further insights on the analytics data that can be gleaned.

Mass Disputes: Corporate Strategies to Manage Your Risk

11:00 AM - 12:00 PM Session Details

Today, many collection offices are bombarded by an excessive number of consumer disputes. This session will review some corporate strategies you can utilize in order to help you deal with mass dispute filers as well as new ways to manage your risk. Learn beneficial approaches from the experts!

Reading Law: Using the Rules of Statutory Interpretation to Find the Meaning of Law (Members Only)

11:00 AM - 12:00 PM Session Details

Members Only - Congress passes laws against the backdrop of a set of rules Courts are expected to follow when interpreting those laws. Often, we (and the Courts) forget those rules when applying the law. Familiar laws suddenly become unfamiliar (and new) when the rules of statutory interpretation are properly applied. In this session you'll discover new approaches to interpreting old law when engaging in proper statutory analysis.

Back to the Future: The Time for Technology Enhancement is NOW!

Lets assume we still won’t have time travel in the next 5-10 years allowing you to come back to 2019 to correct your operational decisions. This means its time to be proactive and take a hard look at some existing and emerging compliant technologies that are designed to help your agency drive to the next level of revenue. In this session industry experts will pinpoint several viable ways your agency can integrate into the future to help ensure you are not only keeping up with the industry and maintaining compliance, but potentially getting ahead of your competitors!

Session Details

Best Practices in Compliance from In-House Counsel (Members Only)

Members Only - Learn about hot topics and potential compliance risks on the horizon from the perspective of collection agencies and in-house counsel. This session will cover everything from changing consumer preferences and emerging technology to how companies are implementing changes from recent court decisions in our industry. It will also incorporate potential compliance risks stemming from the proposed CFPB rules and new state laws on the horizon. This session will be beneficial for in-house counsel and will also help outside counsel understand compliance issues from an inside perspective.

Session Details

Billing Practices of Health Care Providers: What Does the Future Hold?

Learn about billing practices and what the future holds from a panel of speakers offering different perspectives from their respective positions in the industry. This session will address surprise medical bills, open pricing mandates, credit reporting for active military members and the effects of Tricare on credit reporting.

Session Details

Creative Training: Entry to Executive Level

This session will offer training solutions for entry-level employees and executives alike. You’ll learn about gamification and micro-learning as low-cost alternatives to AI initiatives, as well as ways to meet the CFPB’s expectations for executive training on consumer financial protection laws.

Session Details

Data Security Awareness Training on a Shoestring Budget (Members Only)

Members Only - This session will give you practical guidance on leveraging the resources and assets at your fingertips for updating your data security awareness training program. You'll hear about making meaningful compliance documentation, energizing your employee training with tabletop exercises, taking in results from your risk assessments, and providing information on internal investigations.

Session Details

Facing the Brave New World: Life After the CFPB's New Debt Collection Rule (Members Only)

Members Only - Now that all comments have been submitted to the CFPB on its proposed debt collection rule, this presentation will analyze the themes and implications for the debt collection community. The presenters will provide insights from both regulatory and litigation perspectives.

Session Details

Got Ya Covered: Understanding and Maximizing Your Insurance Coverage (Members Only)

Members Only - When faced with litigation, one of the first questions asked should be whether you have insurance coverage for the dispute. Unfortunately, the arcane language characteristic of most insurance policies too frequently makes the answer to that question ambiguous at best. This session will offer a guided tour through your insurance coverage and will go over how to present claims and secure coverage for them, a guide to reservation of rights letters, understanding your rights under your policy, and understanding what is and isn’t covered to ensure that there are no gaps in your coverage.

Session Details

Health Care M&A: What is the Future for the ARM Industry?

Very large medical conglomerates are steadily buying out regional medical facilities. Collectors are losing long-term medical clients at an alarming rate. Small to mid-sized collection firms are being absorbed by larger collection offices. This session will discuss the dynamics of mergers and acquisitions as they relate to both the agency world as well as health care and how they continue to impact the industry.

Session Details

Health Care Trends: How Will the Changing Market Impact Your Business?

Health care collections continue to be the bread and butter of most ARM industry players. Much change has taken place in this market over the past 20 years. This session will provide an in-depth look into the current trends in the health care industry and the impact the changing market may have on your business by one of the country’s foremost authorities on the medical market, Chad Mulvaney, Director of Healthcare Financial Practices, Perspectives and Analysis, HFMA.

Session Details

Hiring Right: How to Find the Best People in the Best Places

Recruiting and retaining a quality team is one of the biggest challenges for any business! This session addresses where and how to find quality candidates when looking to fill positions in your organization. You'll learn how using profiling software can help you make better hiring decisions which will result in better retention and employee satisfaction.

Session Details

Hot Topics: FDCPA and TCPA Litigation Trends and How to Avoid Costly Pitfalls (Members Only)

Our industry is filled with regulatory acronyms. FDCPA and TCPA have been with us for decades. This session offers a discussion of industry hot topics relating to FDCPA and TCPA litigation trends as well as costly pitfalls with recommendations on how to steer clear of them.

Session Details

Inventory Management: Strategies to Increase Performance and Revenue

This session will focus on the concept of managing your inventory from a value perspective and will review effective segmentation, consumer scoring, aligning a campaign schedule with your strategy, and utilizing data to guide organizations towards successful collection outcomes.

Session Details

Limited-Content Texting: Optimizing Your Communication

The proposed CFPB rules allow an unlimited number of limited-content text messages to be sent. It would seem that third party debt collectors can now "text away" without liability. However, some of the salient requirements of limited-content text have significant operational impacts. Learn how to optimize a limited-content texting program and gain further insights on the analytics data that can be gleaned.

Session Details

Mass Disputes: Corporate Strategies to Manage Your Risk

Today, many collection offices are bombarded by an excessive number of consumer disputes. This session will review some corporate strategies you can utilize in order to help you deal with mass dispute filers as well as new ways to manage your risk. Learn beneficial approaches from the experts!

Session Details

Omni-Channel Communication: Speech Analytics & More

The ability to create an omni-channel environment by providing online self-service options as well as broadening communication options to include text, email, and online chat are some of the basic enablers of any digital transformation effort. However, the existence of these tools doesn't mean that adoption occurs overnight. In order to ensure the right language is used, the right incentives are in place, and the overall culture of the organization is moving towards transformation, speech analytics is key. In this session, presenters share how to use your speech analytics platform as a springboard to achieve higher online adoption rates.

Session Details

Reading Law: Using the Rules of Statutory Interpretation to Find the Meaning of Law (Members Only)

Members Only - Congress passes laws against the backdrop of a set of rules Courts are expected to follow when interpreting those laws. Often, we (and the Courts) forget those rules when applying the law. Familiar laws suddenly become unfamiliar (and new) when the rules of statutory interpretation are properly applied. In this session you'll discover new approaches to interpreting old law when engaging in proper statutory analysis.

Session Details

State Collection Regulations: 1st & 3rd Party Differences

As an industry, we often place most of our regulatory focus on a long list of federal rules. Anyone that collects across state borders knows that state-based regulations are critical to understand. This session will break down state collection regulations with an emphasis on discussing the differences between how these regulations apply to first- and third-party collectors.

Session Details

TCPA Compliance in the Digital Age: What You Need to Know (Members Only)

Members Only - Learn to comply with the TCPA in the digital age and understand the impact robocall legislation and potential new CFPB rules will have on compliance. This session will also help you to educate your clients on building a cutting-edge, digital compliance program and staying compliant with the TCPA.

Session Details

TCPA: What's New and Where Are We Headed?

Every collection organization or office maintains a steady diet of calling cell phones. Most consumers exclusively use their cell phones today with few land lines in existence. This session will break down new developments in the TCPA with a focus on judicial, regulatory, and legislative developments as well as key take-aways. Find out where we have come from and where the rules are headed.

Session Details

Top 10+ Security Risks at Financial Institutions

The ARM industry carries many land mines that are poised to threaten your business. A data breach is one of the most devastating challenges to hit any organization. This session will address some of the issues arising in the industry related to data and security. Some of the topics that will be discussed are cyber security, ransom ware, and GLBA and HIPAA enforcement actions taken against financial and medical providers.

Session Details

Where the Rubber Meets the Road: Managing Compliance and Your Collection Platform

This session will include a discussion on reoccurring areas of legal exposure followed by practical tips and specific advice on how agencies can use software to manage their compliance and improve their overall procedures. You'll hear about ways to implement what you've learned and use the tools you already have in place to accomplish your goals.

Session Details

Speakers

Dennis Barton III

Managing Attorney
The Barton Law Group, LLC
Chesterfield, MO

Presenter Details

Gordon Beck III

President, COO and Minority Shareholder
Valor intelligent Processing
Iowa City, IA

Presenter Details

John Bedard Jr.

Owner
Bedard Law Group, P.C.
Duluth, GA

Presenter Details

Leslie Bender Esq.

Chief Strategy Officer & General Counsel
BCA Financial Services, Inc.
Miami, FL

Presenter Details

LaDonna Bohling

Chief Compliance Officer
Receivable Solutions, Inc.
Columbia, SC

Presenter Details

Kimberly Busse

Key Relationship Manager
The Omnia Group
Tampa, FL

Presenter Details

Debra Ciskey

Executive Vice President
The Collections Coach, LLC
Barnhart, MO

Presenter Details

June Coleman Esq.

Of Counsel
Carlson & Messer LLP
Los Angeles, CA

Presenter Details

Leah Dempsey

VP and Senior Counsel of Federal Advocacy
ACA International
Washington, D.C.

Presenter Details

Anthony DiResta Esq.

Attorney
Holland & Knight
Washington, DC

Presenter Details

Michael Frost Esq.

Partner
Malone Frost Martin PLLC
Dallas, TX

Presenter Details

Michael Ginsberg

President/CEO
Kaulkin Ginsberg Company
Germantown, MD

Presenter Details

Jeremy Gladstone

Director, Assistant General Counsel
Capital One
Richmond, VA

Presenter Details

Terry Glidden

Associate Partner
The Intelitech Group
Camas, WA

Presenter Details

David Goodman

Founder
Goodman Law Group | Chicago
Chicago, IL

Presenter Details

Tim Haag

President
State Collection Service, Inc.
Madison, WI

Presenter Details

Jacqueline Hair

Senior Managing Counsel
PSS Patient Solution Services, LLC
Frisco, TX

Presenter Details

Joseph Hawes

Owner and CEO
Professional Credit Service
Springfield, OR

Presenter Details

Irene Hoheusle

Vice President of Collections and Education
Account Recovery Specialists, Inc.
Wichita, KS

Presenter Details

Patrik Johansson

Partner
Lewis Brisbois Bisgaard & Smith LLP
Los Angeles, CA

Presenter Details

David Kaminski Esq.

Partner
Carlson & Messer LLP
Los Angeles, CA

Presenter Details

Karl Koster

Chief IP and Regulatory Counsel
Noble Systems Corporation
Atlanta, GA

Presenter Details

Christian Lehr

Chief Operating Officer
Healthcare Collections, LLC
Phoenix, AZ

Presenter Details

Monica Littman

Associate
Fineman Krekstein & Harris, P.C.
Philadelphia, PA

Presenter Details

Jane Luxton

Partner
Lewis Brisbois Bisgaard & Smith LLP
Washington, D.C.

Presenter Details

Christopher Meier Esq.

General Counsel
The CMI Group, Inc.
Plano, TX

Presenter Details

Porter Morgan IV

General Counsel
Morgan Financial Group
Oklahoma City, OK

Presenter Details

Chad Mulvany

Director, Healthcare Financial Practices, Perspectives and Analysis
Healthcare Financial Management Association
Washington, D.C.

Presenter Details

Thomas Pahl

Policy Associate Director for Research, Markets & Regulations
Consumer Financial Protection Bureau
Washington, D.C.

Presenter Details

G. Scott Purcell

President
Professional Credit Service
Springfield, OR

Presenter Details

Aaron Reiter

Director of Marketing
The InterProse Corporation
Vancouver, WA

Presenter Details

Greg Ruffino

Director of Training
Williams and Fudge, Inc.
Rock Hill, SC

Presenter Details

Bryan Ten Broek

Vice President, Business Development
Nordis Technologies
Coral Springs, FL

Presenter Details

Eric Troutman Esq.

Partner
Squire Patton Boggs (US) LLP
Los Angeles, CA

Presenter Details

Stephen Turner Esq.

Partner
Lewis Brisbois Bisgaard & Smith LLP
Los Angeles, CA

Presenter Details

Damian Walters

VP, Senior IT Auditor and Assessor
Damian Walters & Associates
Lake Odessa, MI

Presenter Details

Expand Your Customer Base

Interested in sponsoring or exhibiting?

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& Sponsor Prospectus

Email exhibit@acainternational.org to learn more.

Already registered to exhibit? Visit the Exhibitor Service Center.

Exhibitors
 

Applied Innovation, Inc.

Applied Innovation provides a suite of compliant solutions for the ARM industry. Hosted in our private cloud, our software solutions have proven to increase the bottom line with improved efficiencies, increased client sales and retention, and increased web payments. Reduce your compliance risk and the cost to collect.

Exhibitor Details

Arbeit Software

Arbeit Software empowers your business with powerful contact solutions. From our TCPA compliant calling solution to our hosted VoIP office phone system, we’ve got what you need to communicate with your customers efficiently

Exhibitor Details

Balto

Balto is the #1 A1 software for real-time call guidance. Balto listens to both sides of a call and immediately delivers critical information and feedback to representatives. Balto is proud to be the only speech analytics company that can provide real-time feedback without storing customer data.

Exhibitor Details

ezPay365

ezPay365 is a payment processing solutions provider for companies within the ARM/Collection, Healthcare and Law Firms. With 25 years ARM industry experience, ezPay365 payment channels are: debit/credit card, HSA/FSA, ACH payments and Convenience Fee model. Payment solutions: collector/agent based, online payment portal, payment negotiator with schedule payment options, IVR, TextPay and MobilePay

Exhibitor Details

FocusOne, Inc.

FocusOne is a privately held company comprised of professional dedicated to providing the absolute best in multi-channel customer communications. Our customizable forms matched together with a systemic approach to a promise to deliver your time-sensitive statements and results to your bottom line. Contact: Lincoln Puffer; lipuffer@focus1data.com

Exhibitor Details

Green Dot Corporation

We are a product company. Products that do things to solve real customer pain points. Whether that's through our vast offering of prepaid debit cards or direct to debit payments or our banking as a service (BaaS) platform. We are here to help.

Exhibitor Details

Learn.net, Inc.

More than 80,000 learners participate daily in Learn.net's microlearning program named "Eterna". Debt collectors learn through daily quiz questions with reinforcing feedback on regulatory or company topics such as best practices and policies. Trainers can add "learning moments" to test questions, and generate extensive reports for compliance, and documentation in support of audits.

Exhibitor Details

Meador Investigations

Process Service and Skip tracing in Central Illinois

Exhibitor Details

Messagepoint

Messagepoint gives business users intelligent control over the content in customer communications to achieve unparalleled personalization, relevancy, brand consistency, and compliance. Only Messagepoint harnesses AI-powered Content Intelligence to automate the migration, optimization, authoring and management of customer communications across channels.

Exhibitor Details

NPC, Inc.

NPC's Collection Letter Outsourcing Solutions help you streamline and automate your collection letter processes with a single-source solution so you can focus on maximizing revenue recovery for your clients. We work with you throughout the receivables communications lifecycle — content management; data hygiene; print, mail and digital communications; return mail processing; and document archiving, retrieval and storage — saving you valuable time and money, while helping you maintain 100% compliance.

Exhibitor Details

Ontario Systems, LLC

Ontario Systems, LLC is a leading provider of software and solutions to the accounts receivable management (ARM) market. Built on the foundation of our 35+ years of ARM industry experience, Ontario Systems’ products, including the Artiva RM™ product and the Contact Savvy® contact management solutions, provide receivables professionals highly configurable business process automation, the ability to manage complex lines of business, and the expertise to navigate compliance mandates and regulatory change. Ontario Systems’ customers make up eight of the 10 largest ARM companies, accounting for 55,000 representatives in more than 500 locations.

Exhibitor Details

OSG

OSG is a business technology partner providing collection agencies with a multichannel communication and payments solution. OSG’s comprehensive Accounts Receivable Management solutions includes collection letter design consultation and rendering, payment options via a user-friendly portal and a suite of other services that reduces our clients’ collections costs.

Exhibitor Details

Payment Savvy

If you want to get paid, it's time to get Savvy! Making sure your agency collects receivables in a streamlined manner, is our #1 job. Our powerful suite of payment products will help increase revenue and boost productivity! Credit & Debit Card Acceptance - ACH Payments - Fee Free Processing - IVR - Online Payments

Exhibitor Details

Paymentus

Paymentus is the premier provider of electronic bill presentment and payment services for more than 1500 clients leading the Insurance, Telecom, Utility, Consumer Finance, Health and Government industries. Our platform provides a unified customer bill-pay experience that includes online, mobile, IVR, text, kiosk, and agent-assisted channels, and customer communication options.

Exhibitor Details

PaymentVision

PaymentVision is a biller-direct, PCI-DSS certified, electronic payment systems provider. We offer secure integrated payment solutions for your business which include Credit/Debit card processing, ACH, Text message, Mobile App, Online Debt Negotiation tool, and as well as Check processing software.

Exhibitor Details

Peak Revenue Learning

Peak Revenue Learning provides a cloud-based employee education, compliance training, and knowledge retention application. KnowledgeSOURCE will promote accountability, reinforce regulatory and policy knowledge, lower the cost of training, and automatically create documentation of the training and knowledge building efforts of the company.

Exhibitor Details

Quantrax Corporation, Inc.

Quantrax Corporation, Inc. has been providing Receivable Management Collection Software Solutions for the ARM Industry for 28 plus years. Quantrax RMEx Suite® Is Already. RMEx Suite® Collection Software Al Software Collection Platform will Improve operations and Increase profits.

Exhibitor Details

Renkim Corporation

Renkim, founded in 1982 is employee-owned and specializes in the distribution of mission critical financial messages via paper and electronic channels. Our client base and experience are within the healthcare, ARM, Insurance, financial, consumer media and automotive sectors. Renkim360 client portal provides clients with archival access for all paper and electronic messages, mall track, eNotice, click tactics and reporting. Our commitment is client focused, providing Level 1 service- Accuracy and On-Time, with strict adherence to compliancy consisting of Hitech/HIPAA, PCI, GLBA, FISMA and SOC Type. Contact: Bobbie Blue, Director of Business Development, NE 734-374-8312

Exhibitor Details

REPAY

REPAY is a payment technology and processing provider that offers card and ACH processing, Instant Funding, a white-labeled consumer-facing mobile app, and online bill payment systems with full web, text, and IVR capabilities.

Exhibitor Details

RevSpring

RevSpring is a high-growth technology services organization that provides intelligent communications and payment solutions to over 2,000 of the leading accounts receivables management companies, credit grantors, healthcare providers, and healthcare technology companies throughout North America, RevSprIng enables its customers to deliver over one billion personalized financial communications through print, email, SMS, voice and web channels.

Exhibitor Details

Solutions By Text

Servicing the lending industry for over 24 years by providing compliance based text messaging services. The consumer preference for text alerts provides a low-cost solution for billing reminders, account notifications and collection alerts. Services include Pay by Text, two-way texting for collections and inbound MMS.

Exhibitor Details

Sonnet by Palinode

Palinode offers compliance and productivity software to assist data furnishers with consumer disputes and Metro2 reporting. Sonnet transforms processing performance by automating e-OSCAR and direct dispute workflows, reinforcing company policies and procedures and supporting compliance with the CFPB regulations for "reasonable investigation."

Exhibitor Details

TEC Services Group

TEC Services Group is a technology company focused on delivering our clients in the ARM industry the tools and services they need to run their companies efficiently. Our solutions provide companies with the confidence to know how effective their data strategies are and how best to maximize performance and allocation of resources. We do this by providing a software solution that manages complex data strategies and integrates seamlessly into leading systems of record. In addition, we provide the services and expertise to improve collection process, integrated solutions and technology sourcing.

Exhibitor Details

The Intelitech Group

lntelitech GroupTM, a premier analytics provider for the collections industry, provides consulting and technology solutions to help agencies work smarter to achieve optimal results. Leveraging industry expertise and market intelligence with latest technology innovations.

Exhibitor Details

VoApps DirectDrop Voicemail

VoApps DirectDrop Voicemail delivers a voice message directly to the consumer’s voicemail box without calling the phone. Immediately increase right party contacts, dollars collected, and liquidation rates. Agencies using VoApps deliver thousands of voicemails in a matter of minutes. This creates availability for collection agents to field the influx of inbound phone calls responding to DirectDrop Voicemail. New clients can be up and running in less than 2 business days!

Exhibitor Details

Vonage

Exhibitor Details

WebRecon LLC

WebRecon identifies "Professional Plaintiffs," "Serial Litigants," and "Frequent Filers" lurking in your database BEFORE you contact them and expose yourself to an all-but guaranteed lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your data through WebRecon first.

Exhibitor Details

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Stay In Comfort

The Drake

140 E Walton Place, Chicago, IL, 60611

Reserve Online or call 1-800-55-DRAKE using group code ACA
Room Rate Cut-Off: Wednesday, October 16, 2019
Room Rate: $195/night*, plus state & local taxes

Venue Details

Explore This Exciting City!

Otherwise known as the Windy City, Chicago is known for its plethora of restaurants, impressive retail shopping, local attractions, and vibrant nightlife. To fully take advantage of this wonderful city, here are our top recommendations for you.

Dining

Chicago is a food lover’s paradise. When thinking of Chicago and food, 3 things should come to mind; pizza, hot dogs, and Italian beef. For our veggie and vegan lovers, scroll down for our picks for you!

Pizza

You can argue all day about whether it's really pizza or more of a casserole, but one thing is clear: Chicago deep-dish pizza is delicious. Here are some famous deep-dish institutions in Chi-Town.

Giordano’s | Gino’s East | Lou Malnati’s Pizzería | Pequod’s Pizza | Pizzeria Uno

Hot Dogs

Ketchup is a fool's game in this town. A Chicago dog is topped with yellow mustard, chopped white onions, sweet pickle relish, a dill pickle spear, tomato slices, pickled sport peppers and a dash of celery salt – more than enough condiments to make you forget about the red stuff.

Portillo’s | Downtown Dogs | Devil Dawgs | U.B. Dogs

Italian Beef

Popular since the era of Al Capone, Italian beef has become one of the quintissential staples of Chicago. Over time, there have been different variations of the classic sandwich, but one thing remains, just how delicious it is!

Al's Italian Beef | Portillio’s | Luke's Italian Beef

Vegetarian/Vegan-Friendly Options

With a city as big as Chicago, there is literally something for everyone!

Eataly | Flat Top Grill | The Chicago Diner

BONUS: Personal recommendation: Bird's Nest Bar in the Lincoln Park neighborhood. They were voted "Best Wings in Chicago" by the Chicago Tribune, and as someone who has tried them personally, they are delicious!

Shopping

Not for the faint-hearted, Chicago gives “retail therapy” a whole new meaning. Spanning over 13 blocks, and with 460 retailers, The Magnificent Mile is a shopping utopia. If that doesn’t satisfy your shopping palate, you can explore the stores inside the 900 North Michigan Shops or visit Water Tower Place. If you are still hungry for more shopping, visit Block 37, the newest downtown Chicago shopping experience and destination. 

Nightlife

If music is on your mind, Chicago is where you want to be! If you’re in the mood for the blues, you’ll want to go to Buddy Guy's LegendsBlue Chicago, or Kingston Mines. If Jazz is more your style, try your luck at the Green Mill (depending on the night of the week), Jazz Showcase, M Lounge or Andy's Jazz Club & Restaurant

If your heart is set on comedy, Chicago is home to The Second City. Notable Second City alumni include; Steve Carell, Tina Fey, Chris Farley, Dan Aykroyd, John Candy, Bonnie Hunt, and Jane Lynch. If you’re looking for more laugh-out-loud comedy options, there’s also The iO TheaterUP Comedy Club and Zanies Chicago.

For something different, the Chicago Athletic Association takes you back in time. With an impressive game room that offers billiards tables, a full-sized bocce court, cards, checkers and chess tables, foosball, shuffleboard, and a rooftop restaurant with terrace, the scenic views of Millennium Park, the Art Institute of Chicago and Lake Michigan are ideal.

The Options Are Endless

  1. As Chicago’s number one tourist attraction, Navy Pier has a variety of activities that include; daily cruises, art exhibits, shopping, restaurants, and the Centennial Wheel.
  2. The Chicago Cultural Center is a fan favorite for locals and visitors. With free art exhibits, building tours, and community events, plus, it is home to the world's largest stained glass Tiffany dome - you have no reason not to go.
  3. Visit Millennium Park and see the Chakaia Booker sculpture exhibit, the Lurie Garden, and of course, Cloud Gate, or more commonly known as “The Bean.”
  4. If you are looking for a picture worthy shot, here it is! Buckingham Fountain, located in the center of Grant Park, is a Chicago landmark and one of the largest fountains in the world.
  5. For art lovers, the Art Institute of Chicago has the largest collection of Impressionist paintings outside of Paris – browse the works of Monet, Van Gogh, and countless other legendary artists!
  6. Learn about the history and architecture of the buildings along the Chicago River during a Chicago Architecture Foundation River Cruise, a must-do for out-of-towners.
  7. Ultimate Museum Experience – All within walking distance from one another on Museum Campus (a scenic walkway along Lake Michigan), you will find the Field Museum, the Shedd Aquarium, and the Adler Planetarium.
  8. If you are interested in learning how Chicago came to be, which of your favorite childhood toys originated from Chicago (i.e. Lincoln Logs!), and what “really” happened during The Great Chicago Fire of 1871, then look no further than the Chicago History Museum.
  9. See Chicago from new heights! Check out the views from the Willis Tower Sky Deck or visit the 360 CHICAGO Observation Deck, formerly known as the John Hancock Observatory to fully experience the beauty of the Chicago skyline.
  10. A tranquil escape can be found at the Garfield Park Conservatory. Constructed in the early 1900’s, the Garfield Park Conservatory is one of the largest greenhouse conservatories in the United States – a gem worth visiting.
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