2017 ACA International Fall Forum & Expo

November 1-3, 2017

The divisions in Washington and around the country are clear to see but the key for any business is to stay focused on where policy changes may come. As the credit and collection industry leader, ACA International provides your best chance to stay informed on how regulatory and legislative changes will directly affect the way you do business, as well as providing consistent and timely education!

Event Featured Sessions



A Discussion with the CFPB

Come discuss current regulatory issues with the Consumer Financial Protection Bureau’s (CFPB) John McNamara, - the Assistant Director, Consumer Lending, Reporting, and Collections Markets, Division of Research, Markets & Regulations. Moderated by Pat Morris, ACA International CEO.


Dissecting the Deal: All-Star Panel of M&A Experts

All of the major M&A experts for the industry will be together in one place for the first time - Tom Edens (Marion Financial), Mike Ginsberg (Kaulkin Ginsberg), Brian Greenberg (Greenberg Advisors), and Michael Lamm (Corporate Advisory Solutions).


Ask the Attorneys: The Healthcare Edition

This is your chance to ask two of the industry's most respected attorneys your questions regarding the regulations and case law that swirls around healthcare collections. Don't miss this lively and interactive session.

Event Highlight Video

5 Reasons Why You Shouldn't Miss Fall Forum & Expo

ACA International's Fall Forum is headed to Chicago! We believe that there are countless opportunities why you should attend the Fall Forum; we've managed to narrow it down to five reasons:

Hear From The Experts

Our speakers are proven business leaders. Many of them are current credit and collection professionals; others are well-respected industry leaders. Our selection process for speakers is as rigorous as you'll find anywhere, and we make sure that you're hearing from the best. You'll get a solid grounding in tried-and-true credit and collection fundamentals and unique insight into the innovative new practices that will change how you do business.


Learn Skills and Stay Up-To-Date

No matter how long you've been in the industry or what position you hold at your company, chances are there is still something you need to learn. Trends, new strategies, and innovations in the credit and collection industry happen all the time; to stay up-to-date you need an educational opportunity that provides you with the full range of industry knowledge. 


Achieve Designation Status

Attending designation-specific sessions earns you credits toward maintaining your valuable designations – your PCS, CCCO, CCCP or other general designations. Bonus: At the conference receive in person questions answered. 


Discover New Solutions

Our exhibitors are industry experts and solution-providers who truly know what is happening in the world of collections and business. Invest time in the exposition hall - our vendors are some of the best people for you to get to know if you want to learn more about what's happening in the industry - and what's going to happen in the future. Discovering innovative products and services is necessary to stay competitive in today’s business world.  


Meet New Credit and Collection Peers

Networking is a huge part of your professional success. When you meet with your peers, you have an opportunity to collaborate, hear new ideas, and validate or change your perspectives. You may hear what others are doing and be inspired to implement something similar - or you could even hear another idea and realize you're already on the right track! You can find a mentor or become one, and even make connections to help you further your own career.


Thank You Sponsors!


ACA is pleased to present the following featured sessions for our upcoming 2017 Fall Forum. The credit and collection industry provides an ever changing learning landscape and our aim is for the Fall Forum to provide the very best and most up-to-date educational experience possible.

Print Full Agenda Here

(Add-On Seminar) Managing the Collection Floor

8:00 AM - 12:00 PM Session Details

Join us for Managing the Collection Floor Seminar at 2017 Fall Forum! This interactive forum gives attendees the chance to hear what other agencies are doing to improve collection floor operations. Topics include: characteristics of an exceptional collection floor leader, equipping the floor, call monitoring, monthly production measurements, collector productivity, dialer management & statistics, inventory management, portfolio segmentation, managing client expectations and preparing for an on-site client visit or audit.

To Register for fall forum, including this seminar, click on Register above. If you are not attending Fall Forum, you can register for the seminar-only at ACA Events

(Add-On Seminar) Exceptional Leadership

1:00 PM - 3:00 PM Session Details

Please join us at Fall Forum for the Seminar Exceptional Leadership! Being a leader presents unique challenges and opportunities. You have to understand your role as a supervisor, manage challenging situations, prioritize your roles and responsibilities and manage your time effectively. This course will cover leadership principles to help you discover how you may become a better supervisor and leader. Throughout the seminar, you will reflect on your own leadership skills to consider how you may improve your leadership techniques.

To register for fall forum, including this seminar, click on the Register button above.

If you are not attending Fall Forum, you can register for the seminar-only at ACA Events

Exhibitor Set-Up

3:00 PM - 5:00 PM Session Details

Registration Open

3:00 PM - 6:30 PM Session Details

Expo Hall Grand Opening and Reception

5:00 PM - 7:00 PM Session Details

Registration Open

7:00 AM - 5:00 PM Session Details

Breakfast in Expo

7:00 AM - 8:00 AM Session Details

Opening General Session: Aftermath of the ACA v. FCC Lawsuit: What Comes Next For The FCC And TCPA?

8:00 AM - 9:00 AM Session Details

Join an exciting Opening General Session at this year’s Fall Forum as we anticipate a historic ruling from the D.C. Circuit Court of Appeals on ACA’s groundbreaking lawsuit challenging the FCC’s 2015 Omnibus TCPA Ruling and Order. The speakers – ACA’s CEO Pat Morris, VP and Senior Counsel, Regulatory Affairs Maria Wolvin, and Corporate Counsel Karen Scheibe Eliason – will provide insights into the court’s widely-anticipated decision, potential impacts on the credit and collection industry, and ACA’s legal options and plans to continue its advocacy in the courts, with the FCC, and on Capitol Hill for much-needed, common sense TCPA reform. This is a timely and important session to hear directly from ACA about this long-awaited opinion from the second-highest court in the land and will kick-off two deeply impactful days of networking, educational conversations, and seminars from industry leaders and professionals on a wide array of topics covering the challenges you’re facing every day.

Morning Break in the Expo Hall

9:00 AM - 9:40 AM Session Details

Refining Your Compliance Management System

9:40 AM - 10:40 AM Session Details

This session goes beyond the basics of the development of a compliance management system and looks at the deficiencies of compliance management systems as defined by the CFPB in enforcement actions and supervisory exams of debt collectors and other financial services companies under its jurisdiction. Attendees will take away from the session practical information they can use to further develop and strengthen their own CMS.

Strategies for Attacking Serial Litigators and Baseless Class Actions (ACA Members Only)

9:40 AM - 10:40 AM Session Details

The deluge of baseless cookie cutter lawsuits and claims continues (think credit "dispute" claims). Many such suits are styled as class actions but with no hope of ever achieving class status. The session will address effective strategies to fight the serial litigators who bring such cases, including tips to attack baseless "class" claims. The presenters will share strategies that have worked to turn the tables on the lawyers bringing trumped up claims.

End to End Revenue Cycle Management in the Patient Responsibility World

9:40 AM - 10:40 AM Session Details

Self pay is increasing. We'll discuss what the revenue cycle looks like in the world of patient responsibility.

Disputes and Robo-Disputes: A Legal Perspective (ACA Members Only)

10:50 AM - 11:50 AM Session Details

Deliberately uninformative generic form letter “disputes” are transmitted daily to industry participants who furnish credit information to the credit reporting agencies. Consumers or their attorneys, often in tandem with credit repair organizations, employ this tactic because they hope that furnishers will either delete all of the consumer’s trade lines or at least report them as “disputed” even if there is no basis for any dispute. Join a panel of credit and collection industry attorneys to hear new insights and innovative tactics, strategies and solutions for combatting against an apparent concentrated and sustained effort to set up claims, which are often meritless, against industry participants.

Case Studies for Compliance Training

10:50 AM - 11:50 AM Session Details

This session will encourage collaboration among the attendees to openly problem solve and discuss best practices and concepts when it comes to training and re-training issues in compliance. This should include a combination of available technology advancements and traditional training methods. We will also play some call examples to help illustrate a specific compliance item and also examples of improved calls as a result of training. This session will also showcase my own best practices currently in use and how to implement them on a consistent basis.

What's Keeping Your Healthcare Clients Up at Night? Issues Affecting Revenue Cycle Executives

10:50 AM - 11:50 AM Session Details

Hear from healthcare revenue cycle executives on the concerns and challenges that they are seeing as the healthcare marketplace continues to evolve. This is your opportunity to hear a client perspective on the future health care environment.

Ethics: Social Media, Electronic Communications and Confidentiality (ACA Members Only)

1:10 PM - 2:10 PM Session Details

While we may all “like” social media, as an attorney there can be challenging ethical considerations in the use of social media and electronic communications. A growing number of courts and bar associations are taking up the issue of boundaries and filters in the use of social media and electronic communications that may have an impact on both in-house counsel and attorneys in private practice. In this interactive session, eligible for CLE and Ethics credits the engaging presenters will share practical insights on where some of the trends are heading and incorporate audience input on potential policy and procedures updates. Materials for this session will be made available in advance along with a “homework” fact pattern.

Current Developments in Robocall Blocking

1:10 PM - 2:10 PM Session Details

The FCC has authorized and encouraged service providers to offer robocall blocking services. Various approaches ranging from blocking to labeling calls are being deployed by carriers, sometimes with unanticipated impacts to subscribers and call originators. This session will discuss the various efforts underway and explain how they relate to long term solutions being considered, such as the "Shaken & Stir" authentication mechanisms.

Remaining Compliant in a Sea of Changing Expectations

1:10 PM - 2:10 PM Session Details

Members of the collections industry are expected to keep abreast of compliance mandates from a variety of sources: FDCPA litigation, state Attorneys General and regulators, and the CFPB, to name a few. These channels will often signal a change in expectations before a particular requirement becomes the law of the land, and failing to heed the writing on the wall could lead to significant liability exposure. This presentation will discuss best practices for compliance change management, including how to proactively identify emerging issues and expectations and considerations regarding decisions to preemptively adopt certain practices. Presentation will include a discussion of the 7th Circuit’s recent decision in Oliva v. Blatt, Hasenmeiller, Leibsker & Moore LLC, which limits collectors’ ability to rely on controlling precedent for purposes of avoiding FDCPA liability, and the CFPB’s upcoming rulemaking.

Break in the Expo Hall

2:10 PM - 3:00 PM Session Details

The CFPB and Debt Collection: Hot Topics and Insights (ACA Members Only)

3:00 PM - 4:00 PM Session Details

Despite a new republican president and rumors surrounding the fate of Director Cordray, the CFPB is not slowing down its pursuit of Obama-era objectives. Learn what the CFPB has been up to over the last several months on the regulatory and enforcement fronts and hear insights about where it might be headed in the near future.

Exhibitor Teardown

3:00 PM - 5:00 PM Session Details

Revocation Post Schweitzer: Effectively Defending Partial Revocation TCPA Claims (ACA Members Only)

3:00 PM - 4:00 PM Session Details

Recent cases have turned up the volume on the Telephone Consumer Protection Act especially around revocation of consent. In this session, we’ll provide a detailed look at revocation under the TCPA, trends in the use of revocation of consent by consumer, and the challenges related to revocation in TCPA.

Ask the Attorneys: The Healthcare Edition

3:00 PM - 4:00 PM Session Details

This is your chance to ask two of the industry's most respected attorneys your questions regarding the regulations and case law that swirls around healthcare collections. Don't miss this lively and interactive session.

Continental Breakfast

8:00 AM - 8:30 AM Session Details

Diversifying Your Agency's Services: Insurance Billing and Other Pre-Collection Services

8:30 AM - 9:30 AM Session Details

In this session, we'll discuss issues to consider when deciding whether or not to expand your agency's healthcare-related services. What options do you have? What do you need to consider before launching into these new ventures? What are the pitfalls and challenges of which you need to be aware? How do you start? This session will give you answers and insights to these questions so you can make an informed business decision.

The Fine Art of Collecting on Old, Dormant Judgments

8:30 AM - 9:30 AM Session Details

There has been renewed interest in collecting on old, dormant judgment accounts. This may mean that a creditor has sold its judgments to another company or they may be trying to collect in house. In this interactive session, participants will discuss a variety of issues related to these types of accounts including statute of limitation issues, post judgment interest, judgment liens and how to navigate the various state regulations related to this type of debt.

A Win is a Win is a Win:
Strategies for Defending Claims Against Your Clients-Part 1 (ACA Members Only)

8:30 AM - 9:30 AM Session Details

Join your fellow attendees for this interactive workshop on innovative techniques and approaches that have been used successfully to defend lawsuits filed against client agencies. We’ll discuss techniques and approaches in such areas as depositions, written discovery, and procedural defense strategies. Our presenter, John Bedard, will share approaches that have worked for him. And, he will facilitate a discussion so you and your fellow attorneys can share your experiences and learn from each other.

How to Make Rock Stars of Your Medical Debt Collectors

9:40 AM - 10:40 AM Session Details

How do you teach your collectors to calm an angry patient? What can they say to a consumer about medical bills? In this interactive presentation you'll learn the skills and examples to effectively train your collectors to become stats of medical debt collection.

A Win is a Win is a Win:
Strategies for Defending Claims Against Your Clients-Part 2 (ACA Members Only)

9:40 AM - 10:40 AM Session Details

Join your fellow attendees for this interactive workshop on innovative techniques and approaches that have been used successfully to defend lawsuits filed against client agencies. We’ll discuss techniques and approaches in such areas as depositions, written discovery, and procedural defense strategies. Our presenter, John Bedard, will share approaches that have worked for him. And, he will facilitate a discussion so you and your fellow attorneys can share your experiences and learn from each other.

A Discussion with the CFPB

9:40 AM - 10:40 AM Session Details

Come discuss current regulatory issues with the Consumer Financial Protection Bureau’s (CFPB) John McNamara, - the Assistant Director, Consumer Lending, Reporting, and Collections Markets, Division of Research, Markets & Regulations.

Adding Costs, Fees and Interest - Recent Case Law and Its Impact on Agencies (ACA Members Only)

10:50 AM - 11:50 AM Session Details

The practice of adding collection costs, transaction fees and prejudgment interest to accounts placed for collection has steadily grown over the past few years. However, such practices are governed by a web of federal and state laws and can present operational challenges and legal pitfalls for agencies and their clients. This session will examine recent case law and best practices to help attendees maximize recovery while minimizing legal risk.

The Most Dangerous Attorney May Be Your Own –
Managing the Collection Attorney Relationship

10:50 AM - 11:50 AM Session Details

Vendor management often fails to adequately address collection attorneys. Smaller agencies with fewer resources have an even more difficult time evaluating attorneys, supervising them, ascertaining the attorney's level of compliance, and the legal exposure to the agency if the attorney violations the law. This presentation provides agencies and creditors of all sizes meaningful and practical advice on how to manage their own collection attorney.

Dissecting the Deal – All-Star Panel of M&A Experts

10:50 AM - 11:50 AM Session Details

Join a distinguished panel of Mergers & Acquisition industry experts as they discuss their experiences in this fast-moving area that affects all companies in accounts receivable. The panelists will discuss how companies approach a potential M&A transaction on both sides, and Harry Strausser III, the new Corporate Vanguard at Eastern Revenue, Inc. will provide a first-hand account of his experience in selling his agency. The panel will also offer ideas on how to assess whether a deal makes sense, recent trends in the industry, and the necessary steps and approaches to the process. All of the major M&A experts for the industry will be together in one place for the first time - Tom Edens (Marion Financial), Mike Ginsberg (Kaulkin Ginsberg), Brian Greenberg (Greenberg Advisors), and Michael Lamm (Corporate Advisory Solutions). This historic session is not to be missed!

ACA is pleased to present the following featured sessions for our upcoming 2017 Fall Forum.  Please check back in as further educational content is confirmed and available for review. The credit and collections industry provides an ever changing learning landscape and our aim is for the Fall Forum to provide the very best and most up-to-date educational experience possible.

(Add-On Seminar) Exceptional Leadership

Please join us at Fall Forum for the Seminar Exceptional Leadership! Being a leader presents unique challenges and opportunities. You have to understand your role as a supervisor, manage challenging situations, prioritize your roles and responsibilities and manage your time effectively. This course will cover leadership principles to help you discover how you may become a better supervisor and leader. Throughout the seminar, you will reflect on your own leadership skills to consider how you may improve your leadership techniques.

To register for fall forum, including this seminar, click on the Register button above.

If you are not attending Fall Forum, you can register for the seminar-only at ACA Events

Session Details

(Add-On Seminar) Managing the Collection Floor

Join us for Managing the Collection Floor Seminar at 2017 Fall Forum! This interactive forum gives attendees the chance to hear what other agencies are doing to improve collection floor operations. Topics include: characteristics of an exceptional collection floor leader, equipping the floor, call monitoring, monthly production measurements, collector productivity, dialer management & statistics, inventory management, portfolio segmentation, managing client expectations and preparing for an on-site client visit or audit.

To Register for fall forum, including this seminar, click on Register above. If you are not attending Fall Forum, you can register for the seminar-only at ACA Events

Session Details

A Discussion with the CFPB

Come discuss current regulatory issues with the Consumer Financial Protection Bureau’s (CFPB) John McNamara, - the Assistant Director, Consumer Lending, Reporting, and Collections Markets, Division of Research, Markets & Regulations.

Session Details

A Win is a Win is a Win:
Strategies for Defending Claims Against Your Clients-Part 1 (ACA Members Only)

Join your fellow attendees for this interactive workshop on innovative techniques and approaches that have been used successfully to defend lawsuits filed against client agencies. We’ll discuss techniques and approaches in such areas as depositions, written discovery, and procedural defense strategies. Our presenter, John Bedard, will share approaches that have worked for him. And, he will facilitate a discussion so you and your fellow attorneys can share your experiences and learn from each other.

Session Details

A Win is a Win is a Win:
Strategies for Defending Claims Against Your Clients-Part 2 (ACA Members Only)

Join your fellow attendees for this interactive workshop on innovative techniques and approaches that have been used successfully to defend lawsuits filed against client agencies. We’ll discuss techniques and approaches in such areas as depositions, written discovery, and procedural defense strategies. Our presenter, John Bedard, will share approaches that have worked for him. And, he will facilitate a discussion so you and your fellow attorneys can share your experiences and learn from each other.

Session Details

Ask the Attorneys: The Healthcare Edition

This is your chance to ask two of the industry's most respected attorneys your questions regarding the regulations and case law that swirls around healthcare collections. Don't miss this lively and interactive session.

Session Details

Case Studies for Compliance Training

This session will encourage collaboration among the attendees to openly problem solve and discuss best practices and concepts when it comes to training and re-training issues in compliance. This should include a combination of available technology advancements and traditional training methods. We will also play some call examples to help illustrate a specific compliance item and also examples of improved calls as a result of training. This session will also showcase my own best practices currently in use and how to implement them on a consistent basis.

Session Details

Current Developments in Robocall Blocking

The FCC has authorized and encouraged service providers to offer robocall blocking services. Various approaches ranging from blocking to labeling calls are being deployed by carriers, sometimes with unanticipated impacts to subscribers and call originators. This session will discuss the various efforts underway and explain how they relate to long term solutions being considered, such as the "Shaken & Stir" authentication mechanisms.

Session Details

Disputes and Robo-Disputes: A Legal Perspective (ACA Members Only)

Deliberately uninformative generic form letter “disputes” are transmitted daily to industry participants who furnish credit information to the credit reporting agencies. Consumers or their attorneys, often in tandem with credit repair organizations, employ this tactic because they hope that furnishers will either delete all of the consumer’s trade lines or at least report them as “disputed” even if there is no basis for any dispute. Join a panel of credit and collection industry attorneys to hear new insights and innovative tactics, strategies and solutions for combatting against an apparent concentrated and sustained effort to set up claims, which are often meritless, against industry participants.

Session Details

Dissecting the Deal – All-Star Panel of M&A Experts

Join a distinguished panel of Mergers & Acquisition industry experts as they discuss their experiences in this fast-moving area that affects all companies in accounts receivable. The panelists will discuss how companies approach a potential M&A transaction on both sides, and Harry Strausser III, the new Corporate Vanguard at Eastern Revenue, Inc. will provide a first-hand account of his experience in selling his agency. The panel will also offer ideas on how to assess whether a deal makes sense, recent trends in the industry, and the necessary steps and approaches to the process. All of the major M&A experts for the industry will be together in one place for the first time - Tom Edens (Marion Financial), Mike Ginsberg (Kaulkin Ginsberg), Brian Greenberg (Greenberg Advisors), and Michael Lamm (Corporate Advisory Solutions). This historic session is not to be missed!

Session Details

Diversifying Your Agency's Services: Insurance Billing and Other Pre-Collection Services

In this session, we'll discuss issues to consider when deciding whether or not to expand your agency's healthcare-related services. What options do you have? What do you need to consider before launching into these new ventures? What are the pitfalls and challenges of which you need to be aware? How do you start? This session will give you answers and insights to these questions so you can make an informed business decision.

Session Details

End to End Revenue Cycle Management in the Patient Responsibility World

Self pay is increasing. We'll discuss what the revenue cycle looks like in the world of patient responsibility.

Session Details

Ethics: Social Media, Electronic Communications and Confidentiality (ACA Members Only)

While we may all “like” social media, as an attorney there can be challenging ethical considerations in the use of social media and electronic communications. A growing number of courts and bar associations are taking up the issue of boundaries and filters in the use of social media and electronic communications that may have an impact on both in-house counsel and attorneys in private practice. In this interactive session, eligible for CLE and Ethics credits the engaging presenters will share practical insights on where some of the trends are heading and incorporate audience input on potential policy and procedures updates. Materials for this session will be made available in advance along with a “homework” fact pattern.

Session Details

How to Make Rock Stars of Your Medical Debt Collectors

How do you teach your collectors to calm an angry patient? What can they say to a consumer about medical bills? In this interactive presentation you'll learn the skills and examples to effectively train your collectors to become stats of medical debt collection.

Session Details

Refining Your Compliance Management System

This session goes beyond the basics of the development of a compliance management system and looks at the deficiencies of compliance management systems as defined by the CFPB in enforcement actions and supervisory exams of debt collectors and other financial services companies under its jurisdiction. Attendees will take away from the session practical information they can use to further develop and strengthen their own CMS.

Session Details

Remaining Compliant in a Sea of Changing Expectations

Members of the collections industry are expected to keep abreast of compliance mandates from a variety of sources: FDCPA litigation, state Attorneys General and regulators, and the CFPB, to name a few. These channels will often signal a change in expectations before a particular requirement becomes the law of the land, and failing to heed the writing on the wall could lead to significant liability exposure. This presentation will discuss best practices for compliance change management, including how to proactively identify emerging issues and expectations and considerations regarding decisions to preemptively adopt certain practices. Presentation will include a discussion of the 7th Circuit’s recent decision in Oliva v. Blatt, Hasenmeiller, Leibsker & Moore LLC, which limits collectors’ ability to rely on controlling precedent for purposes of avoiding FDCPA liability, and the CFPB’s upcoming rulemaking.

Session Details

Revocation Post Schweitzer: Effectively Defending Partial Revocation TCPA Claims (ACA Members Only)

Recent cases have turned up the volume on the Telephone Consumer Protection Act especially around revocation of consent. In this session, we’ll provide a detailed look at revocation under the TCPA, trends in the use of revocation of consent by consumer, and the challenges related to revocation in TCPA.

Session Details

Strategies for Attacking Serial Litigators and Baseless Class Actions (ACA Members Only)

The deluge of baseless cookie cutter lawsuits and claims continues (think credit "dispute" claims). Many such suits are styled as class actions but with no hope of ever achieving class status. The session will address effective strategies to fight the serial litigators who bring such cases, including tips to attack baseless "class" claims. The presenters will share strategies that have worked to turn the tables on the lawyers bringing trumped up claims.

Session Details

The CFPB and Debt Collection: Hot Topics and Insights (ACA Members Only)

Despite a new republican president and rumors surrounding the fate of Director Cordray, the CFPB is not slowing down its pursuit of Obama-era objectives. Learn what the CFPB has been up to over the last several months on the regulatory and enforcement fronts and hear insights about where it might be headed in the near future.

Session Details

The Fine Art of Collecting on Old, Dormant Judgments

There has been renewed interest in collecting on old, dormant judgment accounts. This may mean that a creditor has sold its judgments to another company or they may be trying to collect in house. In this interactive session, participants will discuss a variety of issues related to these types of accounts including statute of limitation issues, post judgment interest, judgment liens and how to navigate the various state regulations related to this type of debt.

Session Details

The Most Dangerous Attorney May Be Your Own –
Managing the Collection Attorney Relationship

Vendor management often fails to adequately address collection attorneys. Smaller agencies with fewer resources have an even more difficult time evaluating attorneys, supervising them, ascertaining the attorney's level of compliance, and the legal exposure to the agency if the attorney violations the law. This presentation provides agencies and creditors of all sizes meaningful and practical advice on how to manage their own collection attorney.

Session Details

What's Keeping Your Healthcare Clients Up at Night? Issues Affecting Revenue Cycle Executives

Hear from healthcare revenue cycle executives on the concerns and challenges that they are seeing as the healthcare marketplace continues to evolve. This is your opportunity to hear a client perspective on the future health care environment.

Session Details

Speakers

Mr. Dennis Barton III

Managing Attorney
The Barton Law Group
Chesterfield, MO

Presenter Details

Mr. John Bedard Jr.

Owner
Bedard Law Group, P.C.
Duluth, GA

Presenter Details

Ms. Leslie Bender Esq.

Chief Strategy Officer & General Counsel
BCA Financial Services Inc.
Miami, FL

Presenter Details

Debra Ciskey

Compliance Officer
Wakefield & Associates, Inc.
Aurora, CO

Presenter Details

Ms. Elizabeth Conklin

Account Executive
State Collection Service, Inc.
Madison, WI

Presenter Details

Mr. Anthony DiResta Esq.

Attorney
Holland & Knight
Washington, DC

Presenter Details

Mr. Thomas Edens

President
Marion Financial Corp.
Houston, TX

Presenter Details

Mr. Thomas Gavinski

Owner
TSG Consulting, LLC
Minneapolis, MN

Presenter Details

Mr. Michael Ginsberg

President/CEO
Kaulkin Ginsberg Company
Germantown, MD

Presenter Details

Mr. Dale Golden Esq.

Attorney at Law
Golden Scaz Gagain
Tampa, FL

Presenter Details

Mr. Jay Gonsalves

President
Action Collection Agencies, Inc.
Middleboro, MA

Presenter Details

Mr. Brian Greenberg

Chief Executive Officer
Greenberg Advisors, LLC
Rockville, MD

Presenter Details

Mr. Tim Haag

Vice President of Support Service
State Collection Service, Inc.
Madison, WI

Presenter Details

Ms. Doreen Hoffman Esq.

Partner
Brock & Scott, PLLC
Farmington Hills, MI

Presenter Details

Irene Hoheusle

Vice President of Collections and Education
Account Recovery Specialists, Inc.
Wichita, KS

Presenter Details

Mr. David Kaminski Esq.

Partner
Carlson & Messer LLP
Los Angeles, CA

Presenter Details

Pamela Kirchner

President-CEO-Director
BCA Financial Services, Inc.
Miami, FL

Presenter Details

Mr. Michael Klutho Esq.

Shareholder
Bassford Remele
Minneapolis, MN

Presenter Details

Mr. Karl Koster

Chief IP and Regulatory Counsel
Noble Systems Corporation
Atlanta, GA

Presenter Details

Katherine Lamberth

Associate
Venable LLP
Washington, DC

Presenter Details

Michael Lamm

President/CEO
Corporate Advisory Solutions, LLC
Philadelphia, PA

Presenter Details

Ms. Alicia McKeighan

Director of Compliance
Afni, Inc.
Bloomington, IL

Presenter Details

Mr. John McNamara

Assistant Director
Consumer Financial Protection Bureau - CFPB
Washington, DC

Presenter Details

Ms. Alexandra Megaris

Counsel
Venable LLP
Washington, DC

Presenter Details

Patrick Morris

Chief Executive Officer
ACA International
Minneapolis, MN

Presenter Details

Ms. Joann Needleman

Attorney
Clark Hill PLC
Philadelphia, PA

Presenter Details

Ms. Charity Olson

Managing Partner
Brock & Scott, PLLC
Ann Arbor, MI

Presenter Details

Richard Perr Esq.

Attorney
Fineman Krekstein & Harris, P.C.
Philadelphia, PA

Presenter Details

Mr. Greg Ruffino

Director of Training
Williams and Fudge, Inc.
Rock Hill, SC

Presenter Details

Ms. Karen Scheibe Eliason

Corporate Counsel
ACA International
Minneapolis, MN

Presenter Details

Mr. John Schroeder

Regional Director
Midwest Region, Consumer Financial Protection Bureau
Chicago, IL

Presenter Details

Mr. David Schultz Esq.

Partner
Hinshaw & Culbertson LLP
Chicago, IL

Presenter Details

Ms. Michele Shuster Esq.

Partner
Mac Murray and Shuster, LLP
New Albany, OH

Presenter Details

Lyman Sornberger

Chief Healthcare Strategy Officer
Capio Partners, LLC
Lawrenceville, GA

Presenter Details

Mr. Harry Strausser III

Corporate Vanguard
Eastern Revenue Inc.
Wayne, PA

Presenter Details

Mr. Jeffrey Turner Esq.

President
Surdyk Dowd & Turner Co LPA
Dayton, OH

Presenter Details

Roger Weiss

Chief Operating Officer
CACi
Saint Louis, MO

Presenter Details

Ms. Maria Wolvin Esq.

Vice President & Senior Counsel, Regulatory Affairs
ACA International
Washington, DC

Presenter Details

Expand Your Customer Base

ACA exhibitors bring you top industry products and services to help your company succeed. Visit these companies in the Expo Hall!

To become an exhibitor, email exhibit@acainternational.org or call (952) 259-2137.

Download the Exhibitor & Sponsor Prospectus.

Acumen Solutions Group

Acumen Solutions Group ("Acumen") is a full-service ARM support company offering license, bond, insurance, audit and compliance-related products and services designed to meet specific licensing, insurance, auditing, and risk planning needs of collection agencies, debt buyers and law firms.

Exhibitor Details

Applied Innovation, Inc.

Applied Innovation provides a suite of solutions for the ARM industry. Our solutions have proven to increase your bottom line with improved efficiencies, increased client sales and retention, along with increased web payments. Designed for your continued growth and success.

Exhibitor Details

Arbeit Software

Arbeit delivers peace of mind to mid-size agencies by relentlessly pursuing innovative answers to business challenges with a personal touch built on positive and fair experiences for employees and customers. We have products that solve your problems, from our perfectly simple auto dialer, to our innovative TCPA compliance solution. We constantly pursue perfection during product development and implementation, to ensure your business is more successful.

Exhibitor Details

Collectors Insurance Agency, Inc.

COLLECTORS INSURANCE AGENCY, a subsidiary of ACA International – Our customer focused team provides members of ACA International with the finest in commercial insurance; bonding and licensing designed for the receivables management industry. Contact us today at (952) 926-6547 or collectorsinsurance@acainternational.org.

Exhibitor Details

DAKCS Software Systems

For over 35 years, DAKCS Software Systems remains an innovator in simplifying the business of accounts receivable and collection management software by creating innovative cloud and on premise software solutions. Whether it is first or third party, government, or health care, we simplify your accounts receivable, collection management, predictive dialing/IVR, e-payment, credit and risk scoring, client access, self-service and e-signature requirements with elegantly designed, configurable enterprise solutions.

Exhibitor Details

EFT Network, Inc.

EFT Network will provide you with reliable, economical payment processing services to include all forms of ACH/EFT, Credit Card & RDC...Integrated to your software systems...and delivered by our terrific staff...who themselves are familiar with the collection industry!!

Exhibitor Details

ezPay365

ezPay365 is a payment processing solutions provider for companies within the ARM/Collection, Healthcare and eCommerce markets. With 23 years ARM industry experience, ezPay365 specializes in the processing of credit card, debit, HSA/FSA and ACH payments. Payment solution options consist of collector/agent based, online payment portal, IVR and Mobile Pay.

Exhibitor Details

KG Hawes

"ARTrail" is a comprehensive and cutting-edge solution for the entire accounts receivable processes for early out and third party collections. "VoizTrail" is a game changing technology offering - Speech Analytics, Call Recording and Call Auditing.

Exhibitor Details

LocateSmarter, LLC

LocateSmarter offers customizable skip tracing and compliance solutions that improve contact rates, reduce operating costs and minimize the risk of litigation. With agile development, superior customer service and transparency through analytics, we deliver products built by end users, for end users.

Exhibitor Details

Meador Investigations

Process Service in Central Illinois GPS Verification Web Access Professional, Reliable and Effective.

Exhibitor Details

MicroBilt

MicroBilt is the leading provider of risk management data solutions for the consumer lending industry and offers the most innovative tools for every stage of the credit life cycle from origination to collections. MicroBilt has an extensive selection of skip tracing tools that include banking and employment data, address, phone and bankruptcy, neighbors, relatives and associates. Uniquely positioned as the country's largest alternative credit bureau, MicroBilt also offers asset searches and verified POE and Bank products.

Exhibitor Details

Noble Systems

Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Management, and Interaction Analytics technologies.

Exhibitor Details

NPC, Inc.

NPC helps businesses and organizations deliver time-sensitive, mission critical information to the people who need it, when they need it. We combine any number of our services — high-volume personalized print communications, optimized mail delivery, fulfillment-on-demand services, return mail management, and document-to-data conversion — to create information management and delivery solutions for both commercial and government customers. Our commitment to our customers is simple: Listening. Understanding. Delivering.® We listen to their unique challenges, understand what's important to them, and deliver custom solutions tailored to their specific needs.

Exhibitor Details

OSG Billing Services

OSG is a business technology partner providing collection agencies with integrated digital and print solutions. OSG offers comprehensive solutions including a payment portal, collection letter printing and mailing and a suite of other services that reduces our clients' collections costs.

Exhibitor Details

Payment Savvy LLC

Payment Savvy is a fully-integrated Payment Processing company that specializes in the Account Receivables Industry. If you are looking to accept ACH, debit and credit cards easily, quickly and at NO COST, visit our booth!

Exhibitor Details

Peak Revenue Learning

Peak Revenue Learning provides a cloud-based employee education, compliance training, and knowledge reinforcement application. KnowledgeLink will promote accountability and reinforce regulatory and policy knowledge. Automatically create documentation of the compliance training, accountability and knowledge building efforts of the company.

Exhibitor Details

Quantrax Corporation Inc.

Quantrax Corporation's has been providing Receivable Management Solutions for the ARM industry for 25 plus years. Quantrax's RMEx Suite System was created for the debt collection industry and has always focused on the average collection agency. By creating software with compliance, control and cost in mind we were able to create an intelligent debt collection system. The system was designed to create compliance, create controls and monitor cost on an account by account basis. Quantrax's new RMEx Mobile Suite is out latest release. Come by our booth for a demonstration.

Exhibitor Details

RENKIM Corporation

Renkim, founded in 1982 is employee-owned and specializes in the distribution of mission critical financial messages via paper and electronic channels. Our client base and experience are within the healthcare, ARM, insurance, financial, consumer media and automotive sectors. Renkim360 client portal provides clients with archival access for all paper and electronic messages, mail track, eNotice click tactics and reporting. Our commitment is client focused, providing Level 1 service. Accuracy and On-Time, with strict adherence to compliancy consisting of Hitech/HIPPA, PCI, GLBA, FISMA and SCO Type II.

Exhibitor Details

RevSpring

RevSpring is a high-growth technology services organization that provides intelligent communications and payment solutions to over 2,000 of the leading accounts receivables management, credit grantors, healthcare providers and healthcare technology companies throughout North America. RevSpring enables its customers to deliver over one billion personalized financial communications through print, email, SMS, voice and web channels.

Exhibitor Details

ROYDAN Enterprises Ltd.

We're the developers of Bloodhound® debt collection software. We pride ourselves on doing things differently - not just the way we design our products, but the way we treat our customers.

Exhibitor Details

Solutions By Text

Servicing the lending Industry for over 20 years by providing compliance based text messaging services. The consumer preference for text alerts provides a low-cost solution for billing reminders, account notifications and collection alerts. Pay by Text, two-way texting for collections and Inbound MMS.

Exhibitor Details

TEC Services Group, Inc.

TEC Services Group is a premiere consulting firm serving as a trusted advisor and strategic partner to the debt collection industry. We provide professional, advisory, analytical and managed data waterfall services to enable market leaders in the ARM industry.

Exhibitor Details

Vertican Technologies, Inc.

Vertican Technologies provides collection industry leaders with the tools to become more efficient, compliant and profitable. Solutions include Collection-Master, Q-Law, vMedia, YGC Solutions and Vertiply.

Exhibitor Details

VoApps

VoApps DirectDrop Voicemail delivers a voice message directly to consumer's voicemail box without calling the phone. Immediately increase contacts, dollars collected, and liquidation rates.

Exhibitor Details

WebRecon LLC

WebRecon's suite of tools identifies high-risk consumers with a history of filing FDCPA, TCPA or FCRA litigation, as well as pre-litigation demand letters. Segregating high-risk consumers at the beginning of your workflow helps you prevent lawsuits.

Exhibitor Details

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Stay In Comfort

Loews Chicago Hotel

Experience Chicago from the heart of the city—and enjoy spectacular city skyline and lake views—at the new Loews Chicago Hotel, located near North Michigan Avenue.

Venue Details

Explore This Exciting City!

Otherwise known as the Windy City, Chicago is known for its plethora of restaurants, impressive retail shopping, local attractions, and vibrant nightlife. To fully take advantage of this wonderful city, here are our top recommendations for you.

Dining

Chicago is a food lover’s paradise. When thinking of Chicago and food, 3 things should come to mind; pizza, hot dogs, and Italian beef. For our veggie and vegan lovers, scroll down for our picks for you!

Pizza

With so many pizza options to choose from, where to get the best deep dish pizza is often debated and rarely agreed upon. Which is your favorite?

Giordano’s | Gino’s East | Lou Malnati’s Pizzería | Pequod’s Pizza | Pizzeria Uno

Hot Dogs

If hot dogs are more your speed, you are in for a treat! A Chicago hot dog is topped with yellow mustard, chopped white onions, sweet pickle relish, a dill pickle spear, tomato slices, pickled sport peppers and a dash of celery salt – just remember, no ketchup!

Portillo’s | Downtown Dogs | Devil Dawgs | U.B. Dogs

Italian Beef

Popular since the 1930’s, Italian beef remains a Chicago favorite. Over time, there have been different variations of the classic sandwich, but one thing remains, just how delicious it is!

Al's Italian Beef | Portillio’s | Luke's Italian Beef

Vegetarian/Vegan-Friendly Options

 With a city as big as Chicago, there is literally something for everyone!

Eataly | Flat Top Grill | The Chicago Diner

Shopping

Not for the faint-hearted, Chicago gives “retail therapy” a whole new meaning. Spanning over 13 blocks, and with 460 retailers, The Magnificent Mile is a shopping utopia. If that doesn’t satisfy your shopping palate, you can explore the stores inside the 900 North Michigan Shops or visit Water Tower Place. If you are still hungry for more shopping, visit Block 37, the newest downtown Chicago shopping experience and destination. 

Nightlife

If music is on your mind, Chicago is where you want to be! If you’re in the mood for the blues, you’ll want to go to Buddy Guy's LegendsBlue Chicago, or Kingston Mines. If Jazz is more your style, try your luck at the Green Mill (depending on the night of the week), Jazz Showcase, M Lounge or Andy's Jazz Club & Restaurant

If your heart is set on comedy, Chicago is home to The Second City. Notable Second City alumni include; Steve Carell, Tina Fey, Chris Farley, Dan Aykroyd, John Candy, Bonnie Hunt, and Jane Lynch. If you’re looking for more laugh-out-loud comedy options, there’s also UP Comedy Club and Zanies Chicago.

For something different, the Chicago Athletic Association takes you back in time. With an impressive game room that offers billiards tables, a full-sized bocce court, cards, checkers and chess tables, foosball, shuffleboard, and a rooftop restaurant with terrace, the scenic views of Millennium Park, the Art Institute of Chicago and Lake Michigan are ideal.

The Options Are Endless

  1. As Chicago’s number one tourist attraction, Navy Pier has a variety of activities that include; daily cruises, art exhibits, shopping, restaurants, and the Centennial Wheel.
  2. The Chicago Cultural Center is a fan favorite for locals and visitors. With free art exhibits, building tours, and community events, plus, it is home to the world's largest stained glass Tiffany dome - you have no reason not to go.
  3. Visit Millennium Park and see the Chakaia Booker sculpture exhibit, the Lurie Garden, and of course, Cloud Gate, or more commonly known as “The Bean.”
  4. If you are looking for a picture worthy shot, here it is! Buckingham Fountain, located in the center of Grant Park, is a Chicago landmark and one of the largest fountains in the world.
  5. For art lovers, the Art Institute of Chicago has the largest collection of Impressionist paintings outside of Paris – wow!
  6. Learn about the history and architecture of the buildings along the Chicago River during a Chicago Architecture Foundation River Cruise, a must-do for out-of-towners.
  7. Ultimate Museum Experience – All within walking distance from one another on Museum Campus (a scenic walkway along Lake Michigan), you will find the Field Museum, the Shedd Aquarium, and the Adler Planetarium.
  8. If you are interested in learning how Chicago came to be, which of your favorite childhood toys originated from Chicago (i.e. Lincoln Logs!), and what “really” happened during The Great Chicago Fire of 1871, then look no further than the Chicago History Museum.
  9. See Chicago from new heights! Check out the views from the Willis Tower Sky Deck or visit the 360 CHICAGO Observation Deck, formerly known as the John Hancock Observatory to fully experience the beauty of the Chicago skyline.
  10. A tranquil escape can be found at the Garfield Park Conservatory. Constructed in the early 1900’s, the Garfield Park Conservatory is one of the largest greenhouse conservatories in the United States – a gem worth visiting.