Discount Hotel Rooms Available Through Wednesday, October 17!

2018 ACA International Fall Forum & Expo

November 7-9, 2018

Education Tracks

Business Intelligence

Legal Education

Health Care Collections


New Speaker Confirmed: Tom Pahl

Thomas Pahl currently works for the BCFP as its policy director for research, markets and regulations, after working at the Federal Trade Commission for many years, most recently as acting director of its Bureau of Consumer Protection.  Pahl was closely involved in the BCFP’s debt collection rulemaking efforts.


5 Reasons Why You Shouldn't Miss Fall Forum

ACA International is headed to Chicago! There are countless reasons why you should attend Fall Forum.  Here are five:

Choose Your Education Experience

Business Intelligence, Health Care Collections, and Legal Education are the central education tracks of this year’s Fall Forum program – allowing you to concentrate on learning in your specific areas of interest.


Hear From The Experts

Our speakers are proven business leaders and are well-respected industry leaders. You'll get a solid grounding in tried-and-true credit and collection fundamentals and unique insight into the innovative new practices that will change how you do business.


Learn Skills and Stay Up-To-Date

No matter how long you've been in the industry or what position you hold at your company, there is still something you need to learn. Trends, new strategies, and innovations in the credit and collection industry happen all the time; to stay up-to-date you need an educational opportunity that provides you with the full range of industry knowledge. 


Discover New Solutions

Our exhibitors are industry experts and solution-providers who truly know what is happening in the world of collections and business. Invest time in the expo hall.  Discovering innovative products and services is necessary to stay competitive in today’s business world.  


Meet New Credit and Collection Peers

Networking is an integral part of your professional success. When you meet with your peers, you have an opportunity to collaborate, hear new ideas, and validate or change your perspectives. You may hear what others are doing and be inspired to implement something similar.  You can find a mentor or become one, and even make connections to help you further your own career.


Increase Your Visibility


Become an exhibitor and sponsor at this event.

Contact us here: exhibit@acainternational.org or call (952) 259-2137.

Download the Full Agenda (PDF)

Advanced Compliance: Credit & Collections Compliance Attorney Workshop

8:00 AM - 5:00 PM Session Details

Registration is separate. In 2018 ACA announced an advanced series of courses providing in-depth study so you can get up-to-date skills and information you need to excel in your compliance role. The Credit & Collections Compliance Attorney (CCCA) program focuses on threading the compliance needle through a colorful fabric of key compliance topics. This program is designed for compliance officers, compliance attorneys and operations managers tasked with juggling competing operational, legal and compliance responsibilities. This fall ACA is pleased to bring several of its new compliance courses to your office via a series of online webinars. You are welcome to take these courses alone or as first steps toward the new CCCA certification.

Creditor's Conference

9:00 AM - 5:00 PM Session Details

Registration separate. As a creditor, your perspective on the accounts receivable management industry requires uninterrupted and tailored education. Such education is not always easy to find; look no further! This event is a perfect opportunity to learn about credit and accounts receivable related trends, share trade-secret information, and dive deep into compliance strategies. Plan to join us in person or online for this special event, solely dedicated for you.

Registration Open

2:00 PM - 6:30 PM Session Details

On-site registration for 2018 Fall Forum is open.

Exhibitor Setup

2:00 PM - 4:30 PM Session Details

Opening Reception in Expo Hall

5:00 PM - 7:00 PM Session Details

Don’t miss the opening of the Fall Forum! The highly attended Welcome Reception gives you the opportunity to network with exhibitors and peers alike and leaves you time to enjoy dinner in the windy city.

Registration Open

7:00 AM - 5:00 PM Session Details

On-site registration for 2018 Fall Forum is open.

Continental Breakfast in Expo Hall

7:00 AM - 7:50 AM Session Details

Welcome Announcements

8:00 AM - 8:10 AM Session Details

Opening General Session

8:10 AM - 9:10 AM Session Details

What are the BCFP’s top priorities for the coming months and what is their current approach to rulemaking? Attend the opening session to hear these valuable insights for your business from Tom Pahl, the BCFP’s policy director for research, markets and regulations. We will also have an update on the election from our ACA staff.

Morning Break in Expo Hall

9:10 AM - 9:50 AM Session Details

Exploring Agentless and Electronic Methods for Communicating with Consumers- Recognizing the Guardrails, E-Sign and Other Considerations

10:00 AM - 11:00 AM Session Details

Members Only- The collection industry is evolving from a phone, paper and stamp industry to a digital, E record, E sign, AI industry. Understanding the interplay Between the Telephone Consumer Protection Act, the Fair Debt Collection Practices Act and the Electronic Signatures in Global Commerce Act is crucial to any shift to the world of electronic communications and payments. Attend this session and learn: • How to manage TCPA consent for text messaging; • Elements of a compliant email in the wake of Lavallee v. Med – 1; • Essential arguments why E –Sign consent is required when substituting digital records and signatures for paper and wet signatures and why the industry is requesting an exemption; • All about the CTIA – a text messaging self-regulatory body; • A word about AI and the right to privacy and freedom of expression.

Credit Repair Agencies: Prepare Your Line of Defense

10:00 AM - 11:00 AM Session Details

Agencies are bombarded with increasing numbers of letters from credit repair agencies alleging hired to dispute tradelines on consumer credit profiles. Operations received packages with dozens of disputes enclosed. This session will discuss the rules for dealing with disputes and tactics some agencies are using to combat this growing trend. Join a representative of the CDIA for first hand recommendations from the organization best known for assistance in this realm.

Collection Sales: What it Takes to Succeed

10:00 AM - 11:00 AM Session Details

Are you frustrated by sales? When agencies are unhappy with sales, Marc Trezza is who they turn to - and those agencies will tell you that the results are impressive. Marc Trezza has helped scores of agencies achieve exponential growth and will share the keys to successful collection sales along with tips on how to manage your sales efforts as well as you manage your collection floor. Would you like to know how? Sales has never been more challenging. If sales results keep falling short of expectations, this is a must-attend session with the industry’s leader in collection sales.

Training for Success: Tips and Tools for Developing a Dynamic Team

11:10 AM - 12:10 PM Session Details

Education and training is at the very core of staff development and retention. Join this dynamic trio of ACA Certified Trainers who not only develop and present material for ACA but do so within their respective companies. You won’t be disappointed with the many solid walk-aways from this session!

Defense Tactics- From the Industry Defense

11:10 AM - 12:10 PM Session Details

Members Only - Many consumer cases are settled or dismissed at the early stages. However, some cases cannot be resolved early. Instead, they are litigated through the motion to dismiss, or summary judgment or even the trial and appeal stages. These cases often end up making the law – good and bad – for the industry. This Session will dive into case-proven defense tactics designed to win (and lessen exposure) in such cases. These veteran litigators with over 60 years of combined consumer-defense experience will provide an entertaining examination of successful techniques/strategies they’ve used to defend cases and help shape the law in this area. They will discuss why some cases end up being litigated to conclusion, ways to defend the cases that may “go the distance,” and obstacles and pitfalls you will face along the way.

Become a Ninja Collection Executive: What you Need to Know to Succeed

11:10 AM - 12:10 PM Session Details

In an industry fraught with legislation, litigation, compliance concerns and market shrinkage, what are the traits and skills necessary for a collections executive to survive into the next decade. This program will offer introspection on leadership in today’s modern collection organization and what top management will have to do to ensure survival in the years to come.

Lunch in Expo Hall

12:20 PM - 1:20 PM Session Details

"Liking" How the Canons of Ethics Applies to Lawyers in Social Media

1:30 PM - 2:30 PM Session Details

Members Only - Social media is a wonderful tool that helps educate, disseminate information and connect people in a quick, easy and accessible manner.  Lawyers using social media however, often unintentionally run afoul of their ethical obligations by violating client confidentiality, creating conflicts of interest, engaging in the unlawful practice of law, or improperly advertising or soliciting clients.  This session will evaluate the ethical considerations for lawyers using social media in the consumer finance industry, including YouTube ads, blog posts, list serve questions, facebook/twitter/Instagram investigations, and other common social media situations that arise in daily practice.  Come learn both what you can do when a lawyer violates their ethical responsibilities in targeting your company on a social media platform and how to ethically use social media in your daily practice to promote your company or firm’s interests.

Is Staffing Up, Getting You Down?

1:30 PM - 2:30 PM Session Details

Offices across American share one of the most frustrating dynamics of business when it comes to finding, recruiting, nurturing and retaining a quality workforce. When unemployment rates are low and candidates are few and far between, what can your organization do to attract quality human resources and keep them happy? Our panel of three industry Certified Instructors will share their personal experiences within their respective organizations on methods that work in 2018.

Primer of Medical Debt Reporting - Focus on Rhone v Medical Business Bureau pending in 7th Cir.

1:30 PM - 2:30 PM Session Details

Afternoon Break in Expo Hall

2:40 PM - 3:40 PM Session Details

Credit Reporting: Navigating the Turbulent Waters

3:50 PM - 4:50 PM Session Details

Join this panel that will discuss the development of strategies relative to reporting medical debt. Agencies continue to encounter more and more landmines in the reporting process and complaints increase and disputes are out of control. Come and hear what the recommendations are and the programs that have been implemented to mitigate this growing issue.

Coordination Between Counsel on State Legislative/Regulatory Developments, Internal Investigations Associated with Litigation and Pre-Trial Discovery Tactics for Evaluating Risk

3:50 PM - 4:50 PM Session Details

Members Only - This session will address the in-house and outside counsel relationship in dealing with a variety of legal issues including litigation and regulatory matters.

Compliance in 2018: The Top 10 Ideas to Keep Your Complaints and Suits Reduced

3:50 PM - 4:50 PM Session Details

Every day in the life of a collection organization there are many discussions surrounding compliance. Virtually every collection function in 2018 has a layer of rules and regulations enveloping it. This session will provide attendees with a list of the top 10 things your organization can do to mitigate complaints and suits and sleep better at night!

Exhibitor Teardown

4:00 PM - 6:00 PM Session Details

Continental Breakfast

8:00 AM - 8:30 AM Session Details

Making Sense from the ACA v. FCC Aftermath - Including a Q & A

8:40 AM - 9:40 AM Session Details

Members Only - In this dynamic session, ACA will have an opportunity to interview veteran financial services litigation attorney Eric Troutman, the lead author and editor of TCPAland. Among other things Troutman will recap the scorecard on TCPA developments since ACA International v. FCC and share insights he has learned since conducting nearly two dozen interviews of prominent figures from TCPA litigation and regulatory events. In addition to providing an engaging explanation of the scorecard, Troutman will feature the lessons learned and high- and lowlights from the post-ACA TCPA decisions. To help compliance and legal folks plan for 2019, Troutman will share his perspective on when we might expect the FCC to act and provide practical insights on where things are heading. Since publishing the “10 Things You Need to Know About the Long-Awaited D.C. Circuit’s TCPA Ruling” in March, 2018, Troutman founded and leads a colorful and comprehensive blog on all things TCPA known as “TCPALand.” https://www.insidearm.com/news/00043818-10-things-you-need-know-about-long-awaite/ Troutman, who joined Womble in April 2018, is one of the country’s prominent class action defense attorneys. He is nationally recognized for his work related to the Telephone Consumer Protection Act having represented many global financial institutions throughout the United States in TCPA litigation. Troutman co-authored the nation’s first comprehensive TCPA practice guide and has helped spearhead the banking industry’s push for TCPA clarity before the Federal Communications Commission. He has served as lead defense counsel in more than 50 putative nationwide TCPA class actions and has litigated nearly a thousand individual TCPA cases in his role as national strategic litigation counsel for major banks and finance companies. He also helps industry participants build TCPA-compliant processes, policies, and systems. Troutman’s national litigation practice is recognized for its deep experience, rigorous analysis, and extreme responsiveness. Troutman and his team are passionate about developing and executing national litigation strategies for institutions facing an onslaught of individual TCPA matters. Drawing on their encyclopedic knowledge of and experience with the TCPA, the TCPALand host has quickly become a go-to source of concise, detailed and dynamic resources on TCPA litigation and regulatory developments (www.tcpaland.com). His insights and wit make the resource a valuable asset and enjoyable read. TCPAland is powered by the Womble Bond Dickinson TCPA Litigation and Communications, Technology & Media groups.

Profitability: We Yearn For It But How Do We Reach it?

8:40 AM - 9:40 AM Session Details

Collection organizations continually struggle to find new methods, techniques and strategies to reduce expenses and increase revenues. Ultimately, we strive for profitably enterprises. This session will be lead by industry expert Michael Lamm with a focus on what companies can do to manage fee reductions, staffing challenges, client mergers and compliance mandates and still make a profit!

Insights on Hot Topics from a Health Care Provider

8:40 AM - 9:40 AM Session Details

Insecure About Data Security?

9:50 AM - 10:50 AM Session Details

Operating an accounts receivable management company in 2018 requires organizations to implement very stringent compliance and security controls to protect the data they maintain. This session, lead by cybersecurity expert Keith Barthold, will take an interesting look at how to plan your cyber defense program using ‘threat mapping’ techniques, what certifications are now being required by creditors, and what the future holds for the average operator. Keith will also offer insight into the “Dark Web”…..a portion of the program that may scare you to death…….

Hospital Mergers: How to Survive the Cuts and Achieve Profitability

9:50 AM - 10:50 AM Session Details

Many average agencies have suffered the blow of the loss of substantial medical clients to the active M&A market in the medical industry. Longstanding regional hospital clients are suddenly absorbed by Giant Healthcare Systems and contracts are cancelled after decades of relationship building. Hear from industry expert Michael Lamm relative to his work in the M&A industry, what he is seeing, what he recommends and what the future holds.

Preventive Strategies for Communicating with Consumers

9:50 AM - 10:50 AM Session Details

Members Only - “Call Baiting” is on the rise and the purported “least sophisticated consumer” may in reality be a consumer law expert, who is attempting to trick a collector into violating the law. Within the flood of letters from debtors arriving daily, which letters are actually from attorneys trying to trick collectors into FDCPA violations? Some judges have gotten wise to these tactics and denounced these practices. However, by the time a law suit has been filed, thousands of dollars have been wasted on litigation over technical violations of the FDCPA. In this session, attorneys Joe Messer, Heath Morgan and Mark Colombell will address how agencies can quickly identify when they are being call and letter baited and what steps can be taken to avoid costly litigation. In addition, the speakers will address the explosion of interest disclosure cases that continue to get filed throughout the country and discuss ways the collection industry can once and for all defeat this creative theory of recovery.

Disputes and Credit Repair Organizations - Trends in FCRA Litigation

11:00 AM - 12:00 PM Session Details

Members Only - Credit repair organizations are instituting more disputes on behalf of consumers than ever before. This session will discuss how best to handle such matters and the increasing FCRA litigation in this area.

Is Your Ringy Dingy a Contemporary Thingy?

11:00 AM - 12:00 PM Session Details

Telecommunications is at the very foundation of collection organizations worldwide. The telecom industry and offerings have changed dramatically over the decades. We are a long way from our rotary dial phones of yesteryear! Industry experts from ACA partner American Business Communication, Inc. will share their perspectives on what agencies should be considering relative to their telecommunications functions and the compliance concerns prevalent in the industry today.

Knowledge Exchange: Healthcare Collection Practices

11:00 AM - 12:00 PM Session Details

"Liking" How the Canons of Ethics Applies to Lawyers in Social Media

Members Only - Social media is a wonderful tool that helps educate, disseminate information and connect people in a quick, easy and accessible manner.  Lawyers using social media however, often unintentionally run afoul of their ethical obligations by violating client confidentiality, creating conflicts of interest, engaging in the unlawful practice of law, or improperly advertising or soliciting clients.  This session will evaluate the ethical considerations for lawyers using social media in the consumer finance industry, including YouTube ads, blog posts, list serve questions, facebook/twitter/Instagram investigations, and other common social media situations that arise in daily practice.  Come learn both what you can do when a lawyer violates their ethical responsibilities in targeting your company on a social media platform and how to ethically use social media in your daily practice to promote your company or firm’s interests.

Session Details

Become a Ninja Collection Executive: What you Need to Know to Succeed

In an industry fraught with legislation, litigation, compliance concerns and market shrinkage, what are the traits and skills necessary for a collections executive to survive into the next decade. This program will offer introspection on leadership in today’s modern collection organization and what top management will have to do to ensure survival in the years to come.

Session Details

Collection Sales: What it Takes to Succeed

Are you frustrated by sales? When agencies are unhappy with sales, Marc Trezza is who they turn to - and those agencies will tell you that the results are impressive. Marc Trezza has helped scores of agencies achieve exponential growth and will share the keys to successful collection sales along with tips on how to manage your sales efforts as well as you manage your collection floor. Would you like to know how? Sales has never been more challenging. If sales results keep falling short of expectations, this is a must-attend session with the industry’s leader in collection sales.

Session Details

Coordination Between Counsel on State Legislative/Regulatory Developments, Internal Investigations Associated with Litigation and Pre-Trial Discovery Tactics for Evaluating Risk

Members Only - This session will address the in-house and outside counsel relationship in dealing with a variety of legal issues including litigation and regulatory matters.

Session Details

Credit Repair Agencies: Prepare Your Line of Defense

Agencies are bombarded with increasing numbers of letters from credit repair agencies alleging hired to dispute tradelines on consumer credit profiles. Operations received packages with dozens of disputes enclosed. This session will discuss the rules for dealing with disputes and tactics some agencies are using to combat this growing trend. Join a representative of the CDIA for first hand recommendations from the organization best known for assistance in this realm.

Session Details

Credit Reporting: Navigating the Turbulent Waters

Join this panel that will discuss the development of strategies relative to reporting medical debt. Agencies continue to encounter more and more landmines in the reporting process and complaints increase and disputes are out of control. Come and hear what the recommendations are and the programs that have been implemented to mitigate this growing issue.

Session Details

Defense Tactics- From the Industry Defense

Members Only - Many consumer cases are settled or dismissed at the early stages. However, some cases cannot be resolved early. Instead, they are litigated through the motion to dismiss, or summary judgment or even the trial and appeal stages. These cases often end up making the law – good and bad – for the industry. This Session will dive into case-proven defense tactics designed to win (and lessen exposure) in such cases. These veteran litigators with over 60 years of combined consumer-defense experience will provide an entertaining examination of successful techniques/strategies they’ve used to defend cases and help shape the law in this area. They will discuss why some cases end up being litigated to conclusion, ways to defend the cases that may “go the distance,” and obstacles and pitfalls you will face along the way.

Session Details

Disputes and Credit Repair Organizations - Trends in FCRA Litigation

Members Only - Credit repair organizations are instituting more disputes on behalf of consumers than ever before. This session will discuss how best to handle such matters and the increasing FCRA litigation in this area.

Session Details

Exploring Agentless and Electronic Methods for Communicating with Consumers- Recognizing the Guardrails, E-Sign and Other Considerations

Members Only- The collection industry is evolving from a phone, paper and stamp industry to a digital, E record, E sign, AI industry. Understanding the interplay Between the Telephone Consumer Protection Act, the Fair Debt Collection Practices Act and the Electronic Signatures in Global Commerce Act is crucial to any shift to the world of electronic communications and payments. Attend this session and learn: • How to manage TCPA consent for text messaging; • Elements of a compliant email in the wake of Lavallee v. Med – 1; • Essential arguments why E –Sign consent is required when substituting digital records and signatures for paper and wet signatures and why the industry is requesting an exemption; • All about the CTIA – a text messaging self-regulatory body; • A word about AI and the right to privacy and freedom of expression.

Session Details

Insecure About Data Security?

Operating an accounts receivable management company in 2018 requires organizations to implement very stringent compliance and security controls to protect the data they maintain. This session, lead by cybersecurity expert Keith Barthold, will take an interesting look at how to plan your cyber defense program using ‘threat mapping’ techniques, what certifications are now being required by creditors, and what the future holds for the average operator. Keith will also offer insight into the “Dark Web”…..a portion of the program that may scare you to death…….

Session Details

Is Your Ringy Dingy a Contemporary Thingy?

Telecommunications is at the very foundation of collection organizations worldwide. The telecom industry and offerings have changed dramatically over the decades. We are a long way from our rotary dial phones of yesteryear! Industry experts from ACA partner American Business Communication, Inc. will share their perspectives on what agencies should be considering relative to their telecommunications functions and the compliance concerns prevalent in the industry today.

Session Details

Knowledge Exchange: Healthcare Collection Practices

Session Details

Making Sense from the ACA v. FCC Aftermath - Including a Q & A

Members Only - In this dynamic session, ACA will have an opportunity to interview veteran financial services litigation attorney Eric Troutman, the lead author and editor of TCPAland. Among other things Troutman will recap the scorecard on TCPA developments since ACA International v. FCC and share insights he has learned since conducting nearly two dozen interviews of prominent figures from TCPA litigation and regulatory events. In addition to providing an engaging explanation of the scorecard, Troutman will feature the lessons learned and high- and lowlights from the post-ACA TCPA decisions. To help compliance and legal folks plan for 2019, Troutman will share his perspective on when we might expect the FCC to act and provide practical insights on where things are heading. Since publishing the “10 Things You Need to Know About the Long-Awaited D.C. Circuit’s TCPA Ruling” in March, 2018, Troutman founded and leads a colorful and comprehensive blog on all things TCPA known as “TCPALand.” https://www.insidearm.com/news/00043818-10-things-you-need-know-about-long-awaite/ Troutman, who joined Womble in April 2018, is one of the country’s prominent class action defense attorneys. He is nationally recognized for his work related to the Telephone Consumer Protection Act having represented many global financial institutions throughout the United States in TCPA litigation. Troutman co-authored the nation’s first comprehensive TCPA practice guide and has helped spearhead the banking industry’s push for TCPA clarity before the Federal Communications Commission. He has served as lead defense counsel in more than 50 putative nationwide TCPA class actions and has litigated nearly a thousand individual TCPA cases in his role as national strategic litigation counsel for major banks and finance companies. He also helps industry participants build TCPA-compliant processes, policies, and systems. Troutman’s national litigation practice is recognized for its deep experience, rigorous analysis, and extreme responsiveness. Troutman and his team are passionate about developing and executing national litigation strategies for institutions facing an onslaught of individual TCPA matters. Drawing on their encyclopedic knowledge of and experience with the TCPA, the TCPALand host has quickly become a go-to source of concise, detailed and dynamic resources on TCPA litigation and regulatory developments (www.tcpaland.com). His insights and wit make the resource a valuable asset and enjoyable read. TCPAland is powered by the Womble Bond Dickinson TCPA Litigation and Communications, Technology & Media groups.

Session Details

Preventive Strategies for Communicating with Consumers

Members Only - “Call Baiting” is on the rise and the purported “least sophisticated consumer” may in reality be a consumer law expert, who is attempting to trick a collector into violating the law. Within the flood of letters from debtors arriving daily, which letters are actually from attorneys trying to trick collectors into FDCPA violations? Some judges have gotten wise to these tactics and denounced these practices. However, by the time a law suit has been filed, thousands of dollars have been wasted on litigation over technical violations of the FDCPA. In this session, attorneys Joe Messer, Heath Morgan and Mark Colombell will address how agencies can quickly identify when they are being call and letter baited and what steps can be taken to avoid costly litigation. In addition, the speakers will address the explosion of interest disclosure cases that continue to get filed throughout the country and discuss ways the collection industry can once and for all defeat this creative theory of recovery.

Session Details

Profitability: We Yearn For It But How Do We Reach it?

Collection organizations continually struggle to find new methods, techniques and strategies to reduce expenses and increase revenues. Ultimately, we strive for profitably enterprises. This session will be lead by industry expert Michael Lamm with a focus on what companies can do to manage fee reductions, staffing challenges, client mergers and compliance mandates and still make a profit!

Session Details

Speakers

Rozanne Andersen Esq.

Vice President, Chief Compliance Officer
Ontario Systems, LLC
Munice, IN

Presenter Details

Keith Barthold

CEO
DKBInnovative
Frisco, TX

Presenter Details

Dennis Barton III

Managing Attorney
The Barton Law Group, LLC
Chesterfield, MO

Presenter Details

Gordon Beck III

President, COO and Minority Shareholder
Valor intelligent Processing
Iowa City, IA

Presenter Details

Leslie Bender Esq.

Chief Strategy Officer & General Counsel
BCA Financial Services, Inc.
Miami, FL

Presenter Details

Amy Canaday

Public Relations/Marketing Director
CollectionCenter, Inc.
Loveland, CO

Presenter Details

June Coleman Esq.

Shareholder
Carlson & Messer LLP
Los Angeles, CA

Presenter Details

Mark Colombell Esq.

Director
Thompson McMullan PC
Richmond, VA

Presenter Details

Elizabeth Conklin

Account Executive
State Collection Service, Inc.
Madison, WI

Presenter Details

Francis Creighton

President and CEO
Consumer Data Industry Association
Washington, DC

Presenter Details

Cortney Fleming

Chief Personnel Officer
Wilber & Associates, P.C.
Normal, IL

Presenter Details

Dale Golden Esq.

Attorney at Law
Golden Scaz Gagain, PLLC.
Tampa, FL

Presenter Details

Tim Haag

President
State Collections Service, Inc.
Madison, WI

Presenter Details

Irene Hoheusle

Vice President of Collections and Education
Account Recovery Specialists, Inc.
Wichita, KS

Presenter Details

David Kaminski Esq.

Partner
Carlson & Messer LLP
Los Angeles

Presenter Details

Amy Keeney

Special Counsel
Adams & Reese LLP.
Atlanta, GA

Presenter Details

Michael Klutho Esq.

Shareholder
Bassford Remele
Minneapolis, MN

Presenter Details

Kelly Knepper-Stephens

General Counsel
Stoneleigh recovery Associates, LLC
Great Falls, MT

Presenter Details

Ernest Kohlmyer III

Shareholder
Shepard, Smith, Kohlmyer & Hand, P.A.
Maitland, FL

Presenter Details

Michael Lamm

President/CEO
Corporate Advisory Solutions, LLC.
Philadelphia, PA

Presenter Details

Joseph Messer Esq.

Partner
Messer Strickler, Ltd.
Chicago, IL

Presenter Details

Eric Mock

President
Medical Business Bureau, LLC
Park Ridge, IL

Presenter Details

Issa Moe Esq.

Vice President-Legal and General Counsel
ACA International
Minneapolis, MN

Presenter Details

Porter Morgan IV

President
CAC Financial Corp.
Oklahoma City, OK

Presenter Details

Chanh Nguyen

Forensic Technology Analytics
American Business Communication, Inc.
Wayzata, MN

Presenter Details

Jonathan Pompan

Partner
Venable LLP
Washington, DC

Presenter Details

Karen Scheibe Eliason

Corporate Counsel
ACA International
Minneapolis, MN

Presenter Details

David Schultz Esq.

Partner
Hinshaw & Culbertson LLP
Chicago, IL

Presenter Details

Nita Singh

President/CEO
American Business Communication, Inc.
Wayzata, MN

Presenter Details

 

Sarit Singhal

President & CEO
Superior Support Resources, Inc.
Brookfield, WI

Presenter Details

Leah Strickland

Partner
Solomon Ward Seidenwurm & Smith, LLP
San Diego, CA

Presenter Details

 

Ms. Stephanie Strickler Esq.

Presenter Details

Torrey Sundall Esq.

Senior Director of Corporate Contracting and Payor Analytics
Sanford Health
Sioux Falls, SD

Presenter Details

Marc Trezza

Chief Executive Officer
Search Net Corp. Hunter, NY

Presenter Details

Eric Troutman Esq.

Partner
Womble Bond Dickinson
Orange County, CA

Presenter Details

Jeffrey Turner Esq.

President
Surdyk Dowd & turner Co. LPA
Dayton, OH

Presenter Details

Kevin Underwood Esq.

Vice President
AllianceOne Receivables Management, Inc.
Gig Harbor, WA

Presenter Details

Louis Ursini III

Partner
Adams & Reese LLP
Tampa, FL

Presenter Details

 

Ms. Lauren Valenzuela Esq.

Presenter Details

Jared Weeks

Manager, Data Acquisition Services
TransUnion
Chicago, IL

Presenter Details

Expand Your Customer Base

ACA exhibitors bring you top industry products and services to help your company succeed. Visit these companies in the Expo Hall!

Exhibits have sold out! Sponsorship opportunities are still available for industry vendors, email exhibit@acainternational.org to learn more.

To download this year's exhibitor and sponsor prospectus, click here.

Already an exhibitor? Visit the Fall Forum Exhibitor Service Center online.
 

Applied Innovation, Inc.

Applied Innovation provides a suite of solutions for the ARM Industry designed to increase your bottom line. Compliant solutions for your continued growth and success.

Exhibitor Details

Arbeit Software

Exhibitor Details

Azura Payments

Azura Payments specializes in payment processing for the collection industry. We have recently launched our No Cost To Biller model. We can lower your current processing cost from 70-90%. We have also launched "Commissionless Collector", stop by for a demonstration.

Exhibitor Details

Balto Software

Balto's Al assists companies who are tired of paying compliance violations. The Balto system helps your collectors avoid violations, increase AiP by 2b"/0, and speed up ramp time by a stunning 40%. Schedule a short demo now to get going.

Exhibitor Details

DAKCS Software Systems

DAKCS Software Systems is an innovator and industry leader In the ARM and debt collection software markets for over 35 years. DAKCS creates flexible, highly configurable, value technology that empowers your business with the necessary tools to efficiently manage your collection and accounts receivable management processes. For more information, please visit dakcs.com or call 800.873.2527.

Exhibitor Details

Debt$Net Collection Software

Since 1987, Debt$Net® Collection Software has provided collection agencies, law firms, debt buyers and in-house collection departments with one oftne most comprehensive collection systems in the industry. Proven in the field, Debt$Net® Collection Software satisfies the collection requirements for companies specializing in Retail, Commercial, Medical, Check and Receivables Management collections.

Exhibitor Details

EFT Network, Inc.

EFT Network has been a leading provider of Electronic Payment Processing solutions for 20+ years in the credit and collections industry. These innovative payment solutions help merchants reduce operating expenses while automating payment processing and posting, for faster more efficient - and profitable - businesses. These unparalleled payment processing solutions - along with EFT Network's technical expertise - ensure customized, flawless integration with your software.

Exhibitor Details

ezPay365

ezPay365 is a payment processing solutions provider for companies within the ARM/Collection, Healthcare and Legal markets. With 25 years ARM industry experience, ezPay365 payment channels are: debit/credit card, HSA/FSA, ACH payments and No Fee to Biller model. Our payment solutions consist of collector/agent based, online payment portal, payment negotiator with schedule payment options, IVR, TextPay and MobilePay.

Exhibitor Details

FocusOne,Inc.

FocusOne, Inc. is a privately held company dedicated to providing the absolute best in multi-channel customer communications. Our customizable letters and forms matched together with a systematic approach and a promise to deliver to your bottom line. Contact: Lincoln Puffer lipuffer@focusldata.com

Exhibitor Details

JST

CollectMaxTm, advanced collections software from JST, delivers flexible, affordable, user-friendly solutions that evolve along with your needs. Used by hundreds of collections firms nationwide, CollectMaxTM is the right fit for almost any practice, whether you manage 200 or 200,000 files.

Exhibitor Details

KG Hawes

"ARTrail" is a comprehensive and cutting-edge solution for the entire accounts receivable processes for early out and third party collections. "VoizTrail" is a game changing technology offering - Speech Analytics, Call recording and Call Auditing.

Exhibitor Details

LocateSmarter, LLC

LocateSmarter offers customizable skip tracing and compliance solutions that improve contact rates, reduce operating costs and minimize the risk of litigation. With agile development, superior customer service and transparency through analytics, we deliver products built by end users, for end users.

Exhibitor Details

Meador Investigations

Process and Skiptracing Services in Central Illinois

Exhibitor Details

MicroBilt

MicroBilt has been a recognized pioneer in credit, alternative credit and risk management. Products cover the full cycle of business from vetting to originations to recovery. MicroBilt products are delivered through a single, easy-to-use portal that can be customized to your business needs.

Exhibitor Details

Neustar, Inc.

Neustar helps organizations identify and respond to potential fraud, improve operational efficiency, and mitigate the risk of noncompliance with telemarketing regulations ensuring quality customer engagements, safeguarding customers both online and in the contact center, and enhancing the bottom line.

Exhibitor Details

NPC, Inc.

NPC provides secure Collection Letters Production and Mail Delivery. Continually, one of the top suppliers to the Federal Government and a pioneer in data breach notification, we understand regulatory communications. We take a "do what we say, and say what we do " approach thereby ensuring that collection letters are delivered to the right person, in the right place, at the right time... on time, every time.

Exhibitor Details

Ontario Systems, LLC

Ontario Systems is a leading provider of software and solutions to the accounts receivable management (ARM) market. OS offers a full portfolio of technology and business process expertise with its customers making up eight of the 10 largest ARM companies.

Exhibitor Details

OSG Diamond Healthcare Solutions

OSG Diamond Healthcare Solutions specializes in creating and delivering patient obligation communications for healthcare revenue cycle management. With a data-driven approach, we provide tools and processes that accelerate accounts receivable cash flow, enhance financial management and improve the image of providers with their patients.

Exhibitor Details

Payment Savvy LLC

If you want to be paid, it's time to get Savvy! Making sure your company collects receivables in a streamlined manner is our #1 job. We have created a custom suite of payment acceptance products to boost productivity and increase revenue.

Exhibitor Details

Peak Revenue Learning

Peak Revenue Learning provides a cloud-based employee education, compliance training, and knowledge reinforcement application. KnowledgeLink will promote accountability and reinforce regulatory and policy knowledge. Automatically create documentation of the compliance training, accountability, and knowledge building efforts of the company.

Exhibitor Details

Provana, LLC

At Provana, our innovative software and KPO services target all ARM needs. Our advanced industry platforms include solutions around compliance management (IPACS), business analytics (IDAP), call center speech analytics (ICAP), and an app that streamlines the collections process (Iconnect247).

Exhibitor Details

Quantrax Corporation Inc.

Quantrax Corporation, Inc. has been providing Receivable Management Solutions for the ARM industry for 28 plus years. Quantrax RMEx Suite® is A1 ready. Quantrax's RMEx Platform(s); Hosted and Premise, was created for the debt collection industry and has always focused on the average collection agency. By creating software with compliance, control, and cost in mind we were able to develop an intelligent debt collection system. The system was designed to create compliance, create controls and monitor cost on an account by account basis. Quantrax's is A1 ready. Virtual Chatbox, Email Series, SMS Texting, DirectDrop and Web Portal are a part of our technology suite. Come by our booth for a demonstration on IBOT Alex® and REMx Mobile Suite®.

Exhibitor Details

Renkim Corporation

Renkim, founded in 1982 is employee-owned and specializes in the distribution of mission critical financial messages via paper and electronic channels. Our client base and experience are within the healthcare, ARM, insurance, financial, consumer media and automotive sectors. Renkim360 client portal provides clients with archival access for all paper and electronic messages, mail track, eNotice, click tactics and reporting. Our commitment is client focused, providing Level 1 service- Accuracy and On-Time, with strict adherence to compliancy consisting of Hitech/HIPAA, PCI, GLBA, FISMA and SOC Type II. Contact: Bobbie Blue, Director of Business Development, NE 734-374-8312

Exhibitor Details

RevSpring

RevSpring is a technology services organization that provides intelligent communications and payment solutions to over 2,000 accounts receivables management, credit grantors, healthcare providers, and technology companies throughout North America.

Exhibitor Details

ROYDAN Enterprises Ltd.

We are the developers of Bloodhound® debt collection software. We pride ourselves on doing things differently - not just the way we design our products, but the way we treat our customers. Stop by to learn about our newest product, Account Advantage!

Exhibitor Details

Solutions By Text

Servicing the industry for over 20 years by providing compliance based text messaging services, billing reminders, pay by text, account notifications and collection alerts. Our services come with a team of texting consultants to help you be successful.

Exhibitor Details

Swipebox

Table 27: Explore what an effortless receivable management payment solution really is. Swipebox offers a fully customizable and self-contained payment ecosystem to make life easier for you and your customers. Come discuss our mobile first technology that helps collect more.

Exhibitor Details

TEC Services Group, Inc.

Celebrating its 20th Anniversary, TEC is a premier consulting firm serving as a trusted advisor and strategic partner to the debt collection industry. TEC provides professional, advisory and analytical services to enable market leaders in the ARM industry. Also offering the industry's only fully managed data waterfall service, REVEALDataWorks.

Exhibitor Details

The Omnia Group, Inc.

The Omnia Group is a personnel management and consulting firm. For over 30 years, our personality-based selection, coaching, development tools and consultative services have helped thousands of employers hire, develop, and retain top talent.

Exhibitor Details

VoApps DirectDrop Voicemail

VoApps DirectDrop Voicemail delivers a voice message directly to the consumer’s voicemail box without calling the phone. Immediately increase right party contacts, dollars collected, and liquidation rates. Agencies using VoApps deliver thousands of voicemails in a matter of minutes. This creates availability for collection agents to field the influx of inbound phone calls responding to DirectDrop Voicemail. New clients can be up and running in less than 2 business days!

Exhibitor Details

WebRecon LLC

WebRecon identifies "Professional Plaintiffs," "Serial Litigants," and "Frequent Filers" lurking in your database BEFORE you contact them and expose yourself to lawsuits. Protect your company from as many as 1/3 of all lawsuits by scrubbing your data through WebRecon first.

Exhibitor Details

Zipwhip

A Seattle-based SaaS company, Zipwhip is modernizing the business-texting medium by enabling text messaging to existing landline, VoIP and toll-free phone numbers. Zipwhip pairs direct network connectivity with cloud-based software and an enterprise-grade API solution so businesses of any size can give customers the choice to "text or call" and handle two-way text conversations at scale.

Exhibitor Details

Increase Your Visibility

Thank you to our sponsors for their continued support of ACA education!

To become a sponsor, email exhibit@acainternational.org or call (952) 259-2137.

To download this year's exhibitor and sponsor prospectus, click here.
 

Stay In Comfort

The Drake

140 E Walton Place, Chicago, IL, 60611

The hotel room block has sold out, please call the Drake for the best available rate. Reservation number: 1-800-55-DRAKE.
Room Rate Cut-Off: Wednesday, October 17, 2018

Room Rate: $189/night*, plus state & local taxes!

A limited number of rooms are blocked for ACA attendees; therefore, we cannot guarantee rooms will be available through the reservation deadline. To receive ACA's group rate, be sure to identify yourself as an attendee of the 2018 ACA International Fall Forum & Expo.

Venue Details

Explore This Exciting City!

Otherwise known as the Windy City, Chicago is known for its plethora of restaurants, impressive retail shopping, local attractions, and vibrant nightlife. To fully take advantage of this wonderful city, here are our top recommendations for you.

Dining

Chicago is a food lover’s paradise. When thinking of Chicago and food, 3 things should come to mind; pizza, hot dogs, and Italian beef. For our veggie and vegan lovers, scroll down for our picks for you!

Pizza

With so many pizza options to choose from, where to get the best deep dish pizza is often debated and rarely agreed upon. Which is your favorite?

Giordano’s | Gino’s East | Lou Malnati’s Pizzería | Pequod’s Pizza | Pizzeria Uno

Hot Dogs

If hot dogs are more your speed, you are in for a treat! A "Chicago Dog" is topped with yellow mustard, chopped white onions, sweet pickle relish, a dill pickle spear, tomato slices, pickled sport peppers and a dash of celery salt – just remember, no ketchup!

Portillo’s | Downtown Dogs | Devil Dawgs | U.B. Dogs

Italian Beef

Popular since the 1930’s, Italian beef remains a Chicago favorite. Over time, there have been different variations of the classic sandwich, but one thing remains, just how delicious it is!

Al's Italian Beef | Portillio’s | Luke's Italian Beef

Vegetarian/Vegan-Friendly Options

 With a city as big as Chicago, there is literally something for everyone!

Eataly | Flat Top Grill | The Chicago Diner

Shopping

Not for the faint of heart, Chicago gives “retail therapy” a whole new meaning. Spanning over 13 blocks, and with 460 retailers, The Magnificent Mile is a shopping utopia. If that doesn’t satisfy your shopping palate, you can explore the stores inside the 900 North Michigan Shops or visit historic Water Tower Place. If you are still hungry for more shopping, visit Block 37, the newest downtown Chicago shopping experience and destination. 

Nightlife

If music is on your mind, Chicago is where you want to be! If you’re in the mood for the blues, you’ll want to go to Buddy Guy's LegendsBlue Chicago, or Kingston Mines. If Jazz is more your style, try your luck at the Green Mill (depending on the night of the week), Jazz Showcase, M Lounge or Andy's Jazz Club & Restaurant

If your heart is set on comedy, Chicago is home to The Second City. Notable Second City alumni include; Steve Carell, Tina Fey, Chris Farley, Dan Aykroyd, John Candy, Bonnie Hunt, and Jane Lynch. If you’re looking for more laugh-out-loud comedy options, there’s also UP Comedy Club and Zanies Chicago.

For something different, the Chicago Athletic Association takes you back in time. With an impressive game room that offers billiards tables, a full-sized bocce court, cards, checkers and chess tables, foosball, shuffleboard, and a rooftop restaurant with terrace, the scenic views of Millennium Park, the Art Institute of Chicago and Lake Michigan are ideal.

For an 80s/90s arcade flashback, head over to Headquarters Beercade, a bar filled with free-to-play classic arcade games and pinball machines.  With classics such as Galaga. Dig Dug. Donkey Kong. and more, Headquarters is a great place to go (and the craft beer selection isn't bad, either).

The Options Are Endless

  1. As Chicago’s number one tourist attraction, Navy Pier has a variety of activities that include; daily cruises, art exhibits, shopping, restaurants, and the Centennial Wheel.
  2. The Chicago Cultural Center is a fan favorite for locals and visitors. With free art exhibits, building tours, and community events, plus, it is home to the world's largest stained glass Tiffany dome - you have no reason not to go.
  3. Visit Millennium Park and see the Chakaia Booker sculpture exhibit, the Lurie Garden, and of course, Cloud Gate, or more commonly known as “The Bean.”
  4. If you are looking for a picture worthy shot, here it is! Buckingham Fountain, located in the center of Grant Park, is a Chicago landmark and one of the largest fountains in the world.
  5. For art lovers, the Art Institute of Chicago has the largest collection of Impressionist paintings outside of Paris – wow!
  6. Learn about the history and architecture of the buildings along the Chicago River during a Chicago Architecture Foundation River Cruise, a must-do for out-of-towners.
  7. Ultimate Museum Experience – All within walking distance from one another on Museum Campus (a scenic walkway along Lake Michigan), you will find the Field Museum, the Shedd Aquarium, and the Adler Planetarium.
  8. If you are interested in learning how Chicago came to be, which of your favorite childhood toys originated from Chicago (i.e. Lincoln Logs!), and what “really” happened during The Great Chicago Fire of 1871, then look no further than the Chicago History Museum.
  9. See Chicago from new heights! Check out the views from the Willis Tower Sky Deck or visit the 360 CHICAGO Observation Deck, formerly known as the John Hancock Observatory to fully experience the beauty of the Chicago skyline.
  10. A tranquil escape can be found at the Garfield Park Conservatory. Constructed in the early 1900’s, the Garfield Park Conservatory is one of the largest greenhouse conservatories in the United States – a gem worth visiting.