CORE: (CIP,PCM) Effective Performance Management (Mon & Weds)

1/25/2021 - 1/27/2021
(9:30 AM - 11:00 AM Central)

Register Now


To be announced.

Why Should I Attend?
Gain the skills you need to effectively coach and manage your team to achieve successful business results while creating a positive and motivating work environment. This course is required for the CIP and PCM designations. Can't attend the live session? Get the recording at

This course will prepare you to:

  • Identify Key Result Areas (KRAs) and Key Performance Indicators (KPIs);

  • Write effective performance evaluations; and
  • Deliver effective feedback, coaching, and/or corrective action.


Click to learn more about the designations for which this course is required. May also be used for renewal credit. Can't attend the live session? Try ACA On Demand.

Collection Industry Professional BadgeProfessional Collection Management Badge


Handouts and Login Information

If there are materials for this seminar, they will be available to download the day before the event. If there are no handouts listed, there are none for this event. 

One day prior to the event, login Information for the event can be found by logging in to the ACA Website and clicking on the notification bell next to your name at the top of the page.

Attend via Your Mobile Device

Attend this seminar with the WebEx Mobile App. You will still be required to enter the WebEx login information provided.

Cancellation Policy

ACA reserves the right to cancel or modify the program or substitute speakers. If ACA should cancel the program, registrants will receive a full refund.

Cancellations received less than 3 business days prior to the seminar will be charged $35 cancellation fee. E-mail your cancellations to If you do not cancel prior to the session and do not attend, you are still responsible for full payment.

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