CORE: Ethical & Professional Collections (CCCP,CCCO,HCM)

(9:30 AM - 11:00 AM Central)

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To be announced.

Why Should I Attend?
Whereas compliance is something you and your company may do, ethics is an internal dynamic or philosophy that can guide us on our professional journey. This course will review fundamental principles of business ethics and apply them to the collection industry. Discover and share opportunities to articulate the ACA Code of Conduct in your company mission, values, and compliance program in order to foster an ethical culture across your entire organization. Can't attend this live event? Try ACA Core Curriculum On Demand.


ACA HCM BadgeACA CCCO BadgeACA CCCP BadgeClick to learn more about the designations for which this course is required. May also be used for renewal credit. Can't attend the live session? Try ACA Core Curriculum On Demand.

This course will prepare you to:

  • Define ethics, values, and what it means to be a professional collector.
  • Describe how agency values play a role in establishing ethical and professional business practices.
  • Recognize the importance of consistent owner and management behavior with agency values.
  • Interpret how ethical and professional behaviors drive agency productivity.
  • Explain ACA’s Code of Conduct and the role the compliance and operations areas play to enforce ethical practices within your agency.
  • Describe different ethical approaches to common scenarios in the debt collection industry.
  • Develop internal compliance procedures for your agency.
Attend via Your Mobile Device

Attend this seminar with the WebEx Mobile App. You will still be required to enter the WebEx login information provided.

Cancellation Policy

ACA reserves the right to cancel or modify the program or substitute speakers. If ACA should cancel the program, registrants will receive a full refund.

Cancellations received less than 3 business days prior to the seminar will be charged $35 cancellation fee. E-mail your cancellations to If you do not cancel prior to the session and do not attend, you are still responsible for full payment.

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