PCS Express: Essential Collection Skills and Techniques (Weds-Thurs)

3/10/2021 - 3/11/2021
(12:00 PM - 1:30 PM Central)

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Speakers

Elizabeth Conklin

Director, Organizational Training and Development
State Collection Service, Inc.
Madison, WI

Presenter Details

Why Should I Attend?
Effective communication is the cornerstone of collections. Using a set of 3 “Essential Collection Skills and Techniques” and a roadmap of 8 Collection Call "Checkpoints," we emphasize positive verbal communication delivery and keen listening skills while applying professional questioning and negotiation techniques to build rapport with consumers, obtain accurate information, and overcome stalls and objections to achieving payment. Can't attend this live session? Try ACA Core Curriculum On Demand.

Designations

ACA PCS BadgeThis course is required for the Professional Collection Specialist (PCS) designation. It may be used as renewal credit for some designations. If you are completing the PCS Express series this month, be sure to also register for and complete FDCPA Essentials for Collectors.

 

Also Available On Demand 

Can't attend the live session? Try ACA Core Curriculum On Demand.

Attend via Your Mobile Device

Attend this seminar with the WebEx Mobile App. You will still be required to enter the WebEx login information provided.

Cancellation Policy

ACA reserves the right to cancel or modify the program or substitute speakers. If ACA should cancel the program, registrants will receive a full refund.

Cancellations received less than 3 business days prior to the seminar will be charged $35 cancellation fee. E-mail your cancellations to memberservices@acainternational.org. If you do not cancel prior to the session and do not attend, you are still responsible for full payment.

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