PCS Express: Essential Collection Skills and Techniques (Weds-Thurs)

Beth Conklin has over 26 years in the credit and collection industry with experience as a collector and production management before managing both the training and compliance departments for two top debt collection agencies. Beth is currently Director, Organizational Training and Development with State Collection Service, Inc. Beth holds the TSP and CCCO designations and is a Certified Instructor for the ACA, earning both the Fred Kirschner Award in both 2013 and 2015 as well as recognition as the ACA Certified Instructor of the Year for 2012 and 2016. Beth has contributed to multiple magazine articles, has been recognized as one of 32 Top Collection Professionals in the industry in 2014 & 2018 and continues to serve on the ACA Education Council.