Helping Members Succeed

ACA’s Annual Convention will bring you together with your peers to share best practices, together with experts in over 35 education sessions and together in an innovation hall full of solutions providers. Join us this year in beautiful San Diego as we talk about emerging trends, challenges we are facing and strategies for ensuring a strong future for the industry.

Keynote Speakers

Carey Lohrenz

Main Stage: "Fearless Leadership"

As the first female F-14 Fighter Pilot in the U.S.Navy, Carey Lohrenz knows what it takes to win in one of the highest pressure, extreme environments imaginable. In 1994, when Carey “Vixen” Lohrenz was deployed to the USS Abraham Lincoln, there were fewer than 5 female aviators on a ship of 5000 male crew members. Facing uncharted waters in an intensely male-dominated environment, Lohrenz learned vital lessons in leadership that followed her into the corporate world. The most successful leaders share a common foundation of principles used from the flight deck to the front office. The greatest leaders from all corners of the world know how to inspire, use good judgment, take initiative and make powerful decisions – with integrity.

This highly popular leadership program will challenge, inform, and inspire your team to move to higher levels of performance in these difficult economic times. Lohrenz offers bottom-line expertise with clear, realistic takeaway items for audiences that can produce both short-term and life changing results.

Sponsored by: LucentPay

Will Bowen

Main Stage: "Complaint Free World"

Consumer complaints are at the top of your mind when you think about our industry. Will Bowen joins the main stage after Breakfast and Awards, and will take you aside to think about the other complaints in your life. Executives, employees and staff deal with hundreds of complaints on a daily basis from both customers and coworkers. In this fast-paced and funny presentation you’ll learn:

  • What’s wrong with complaining? (Complaining is destructive effects on health, happiness, relationships, and career)
  • What is (and isn’t) a complaint?
  • The 5 reasons people complain (as remembered by the acronym G.R.I.P.E.)
  • How to get other people (and ourselves) to stop complaining
  • Positive leadership in a negative world
  • You’ll leave inspired, mindful of your own complaints, and motivated to approach complainers with new, simple and effective strategies.

Breakfast service will only be 7:30 – 8:10 a.m. followed by Awards at 8:10 a.m. and our Main Stage keynote at 8:30 a.m.


Agenda

Full list of sessions coming soon!

Optional: ACA's Professional Practices Management System (PPMS)

7:30 AM - 5:00 PM Session Details

Council of Delegates Reception (Invitation Only)

5:00 PM - 6:00 PM Session Details

Exhibitor Set-Up

7:00 AM - 3:00 PM Session Details

Registration - Sunday, July 14

7:00 AM - 7:00 PM Session Details

Council of Delegates Breakfast & Meeting

7:30 AM - 10:00 AM Session Details

Optional: Morning Seminar TBA

9:00 AM - 11:00 AM Session Details

Unit Leaders Forum

12:00 PM - 1:00 PM Session Details

Join fellow unit leaders for lunch while sharing experiences and participating in deep discussion on best practices, motivated to strengthen unit operations.

Optional: Afternoon Seminar TBA

1:00 PM - 3:00 PM Session Details

Unit Leaders: New Leader Training (Invitation Only)

1:00 PM - 3:00 PM Session Details

This overview is for leaders who have taken new positions within the units. Learn from ACA staff and other unit peers on how to best manage your new role!

VIP Networking Reception (Invitation Only)

2:00 PM - 3:00 PM Session Details

No pressure! Meet and exchange business cards with other ACA convention first timers before the convention officially kicks off. Board members, ACA staff and executive leaders alike will be there to help you make the most of your convention experience. Sponsorship is available for this event.

Opening General Session & Keynote

3:30 PM - 5:00 PM Session Details

Opening Welcome Reception

5:00 PM - 7:00 PM Session Details

Dinner With Strangers

7:15 PM - 9:30 PM Session Details

Registration - Monday, July 15

7:00 AM - 4:45 PM Session Details

Expo Hall Open

7:00 AM - 3:45 PM Session Details

Breakfast in Expo Hall

7:00 AM - 7:45 AM Session Details

Breakout Sessions 1

8:00 AM - 9:00 AM Session Details

Breakout Sessions 2

9:15 AM - 10:15 AM Session Details

Morning Break in Expo Hall

10:15 AM - 11:00 AM Session Details

Sponsored by:

Breakout Sessions 3

11:00 AM - 12:00 PM Session Details

Lunch in Expo Hall

12:00 PM - 2:00 PM Session Details

Sponsored by:

Breakout Sessions 4

2:00 PM - 3:00 PM Session Details

Ice Cream Break in Expo Hall

3:00 PM - 3:45 PM Session Details

Stop by booth 303 for a sweet treat, sponsored by:

.

General Session

3:45 PM - 4:45 PM Session Details

Optional Event: USS Midway Aircraft Carrier

6:00 PM - 9:00 PM Session Details

Benefiting ACA's Political Administrative Fund.
With more than 30 carefully restored aircraft and helicopters on the Hangar Deck and Flight Deck, the USS Midway Museum is a must-see San Diego site. Tickets are available for purchase. Food and beverages will be provided. Transportation to/from the Midway is on your own. Located one mile from the Hilton Bayfront.

Sponsored by:

Registration - Tuesday, July 16

7:30 AM - 1:30 PM Session Details

General Session: Breakfast, Awards & Keynote

8:00 AM - 9:30 AM Session Details

Expo Hall Open

9:30 AM - 1:30 PM Session Details

Morning Break in Expo Hall

9:30 AM - 10:15 AM Session Details

Sponsored by:

LexisNexis

Breakout Sessions 5

10:15 AM - 11:15 AM Session Details

Past President's Lunch (Invitation Only)

11:30 AM - 12:30 PM Session Details

Lunch in Expo Hall

11:30 AM - 1:30 PM Session Details

Sponsored by InterProse.

Exhibitor Tear Down

1:30 PM - 5:00 PM Session Details

Breakout Sessions 6

1:30 PM - 2:30 PM Session Details

Breakout Sessions 7

2:45 PM - 3:45 PM Session Details

President's Closing Reception & Celebration

6:00 PM - 10:00 PM Session Details

Hotel

Hilton San Diego Bayfront

1 Park Blvd, San Diego, CA 92101, United States

Reserve Online or call (800)-HILTONS using code ACAI
Room Rate Cut-Off: Wednesday, June 12, 2019
Room Rate: $267/night*, plus state & local taxes

Venue Details

Sponsors

Thank you to our sponsors for their continued support of ACA education!

To become an sponsor, email smitht@acainternational.org or call (952) 259-2107.

Download the Exhibitor & Sponsor Prospectus

Exhibitors

ACA exhibitors bring you top industry products and services to help your company succeed. Visit these companies in the Expo Hall!

To become an exhibitor, email exhibit@acainternational.org or call (952) 259-2119. 

Download the Exhibitor & Sponsor Prospectus

Already an exhibitor? Watch for the Convention Exhibitor Service Center online - Coming Soon!

AARC-360

AARC-360 serves to help our clients with a complete circle (360°) of Assurance, Advisory, Risk, and Compliance services. Our people, experience, and collaborative approach on SOC 1 and SOC 2 examinations and other attestation services including HIPAA/HITRUST, PCI DSS, and GDPR assessments are what sets us apart from our competitors.

Exhibitor Details

A-LIGN

A-LIGN is one of a limited number of solution providers that can offer a consolidated approach to information technology and information security audits. As your cybersecurity and compliance firm, we specialize in helping you navigate the scope and complexity of your specific security, cyber risk, and privacy needs.

Exhibitor Details

Applied Innovation, Inc.

Applied Innovation provides a suite of compliant solutions for the ARM industry. Hosted in our private cloud, our software solutions have proven to increase the bottom line with improved efficiencies, increased client sales and retention, and increased web payments. Reduce your compliance risk and the cost to collect.

Exhibitor Details

Balto

Balto uses AI to assist collectors in avoiding compliance violations, speeding up ramp time, and greatly increasing AIP. Better yet, Balto's AI works in real time and that means that every single call gets saved. Schedule a demo to see if Balto can turn your collectors into superstars.

Exhibitor Details

BillingTree Payment Solutions

BillingTree is a tech-focused company committed to offering innovative card-not-present solutions to make processing payments easier for your company.

Exhibitor Details

Call Center Services International

CCSI's core business is to help you establish a high-performing Nearshore Contact Center in Mexico to expand agent capacity, reduce labor costs, maintain operational control, and ensure performance goals. Expertise: Debt Collection, Loan Processing, Customer Service, among other business processes. Visit our facilities and meet our talented bilingual agents!

Exhibitor Details

CDS Software

CDS Software has been an innovator in the accounts receivable management industry for over 35 years. It's flagship CollectOne is an award-winning, single source debt collection solution.

Exhibitor Details

Chetu Inc.

Chetu provides customized software development solutions to the Collections industry. The company houses elite programmers with expertise in debt collection software including accounts receivable 'management, credit / risk management, credit risk reporting, collection case management /payment portals, and more. For more information, please visit https://www.chetu.corn/lending/debt-collection.php

Exhibitor Details

Clear Payment Solutions

Since 2008 Clear Payments has offered advanced payment solutions to CollectionAgencies, Law firms and Receivables Management Companies nationwide. Operating on a guiding principle of integrity, professionalism, accountability, and best in class service, our number one priority is delivering an exceptional experience to our valued customers EVERY TIME.

Exhibitor Details

Collect! Credit & Collection Software

With options ranging from Lite to Enterprise, Collect!'s flexible, customizable and modular functions allow you to set up your workflow the way you want. Use Collect!'s many options to scale as your business grows without ever having to deal with a data migration.

Exhibitor Details

CompuMail

CompuMail cultivates partnerships with our clients to ensure that they receive the best results, under the highest level of data security, at the most competitive price. We provide mailing and communication services, with a real-time portal to meet your management and oversight needs across the Financial Services, Accounts Receivables, and Healthcare Industries. Technology changes, business changes, but our commitment to services doesn't.

Exhibitor Details

Comtronic Systems, LLC

Debtmaster®360 is the number one choice in cloud-based collections, offering enhanced security and compliance tools to companies of all sizes. Empower your agency with fully integrated collection tools with the best in workflow management, phone system technology, and client reporting by employing Debtmaster0, CallThru@, and ClientAccess TM

Exhibitor Details

ContactRelief, LLC

ContactRelief is a cloud-based disaster decision engine that aggregates alert data on natural and man-made disasters and, through a series of configurable rules, makes recommendations on when and where to redirect, suspend and resume contact with customers during times of disaster. This information is provided at very granular levels (e.g. zip code or geocode).

Exhibitor Details

Cornerstone Support, Inc.

Cornerstone Support provides licensing, insurance, and bonds for collection agencies. We have more than 20 years of experience helping agencies develop and implement licensing strategies that protect them and their clients. Our full-service commercial insurance agency provides specific coverage and claims handling tailored to the debt collection industry.

Exhibitor Details

DAKCS Software Systems

DAKCS Debt Collection Software Solutions is a 35-year technology leader in simplifying the process of collections and accounts receivable management. By creating powerful, configurable, customer-focused solutions, both cloud and on-premise, we offer a way to run your business faster and more efficient. DAKCS delivers on service, automation, and flexibility in one central debt collection platform for all types of business.

Exhibitor Details

DialConnection, LLC

DialConnection offers the industry's only blended inbound/outbound cloud contact center with real time data integration to your system of record, delivering improved agent productivity, compliance and operational performance.

Exhibitor Details

EFT Network, Inc.

EFT Network has been a leading provider of Electronic Payment Processing solutions for 20+ years in the credit and collections industry. These innovative payment solutions help merchants reduce operating expenses while automating payment processing and posting, for faster more efficient - and profitable businesses. These unparalleled payment processing solutions - along with EFT Network's technical expertise - ensure customized, flawless integration with your software.

Exhibitor Details

Enformion

Enformion's exclusive data sources deliver concise, accurate, up-to-date, actionable data and the intelligence to help you rapidly identify right-party contact information to improve your collection rates. Enformion uniquely provides a powerful, state of the art, fully customizable, user friendly, feature-rich interface which quickly, accurately and cost effectively delivers results.

Exhibitor Details

Enghouse Interactive

Enghouse Interactive's comprehensive portfolio of interaction management solutions span omni-channel call centers, Computer Telephony Integration, self-service Interactive Voice Response, knowledge management, operator consoles, call recording and quality monitoring, media voice services, and outbound dialers. These solutions support any telephony environment and flexible deployment options, on premise or in the Cloud.

Exhibitor Details

Epicenter Technologies

With over 17 years of Accounts Receivable Management expertise, Epicenter is a leading provider of Outsourced Business Process Management and IT solutions. We have consistently delivered best in class operations while minimizing costs, through efficient management of processes, procedures and technology. In today's challenging environment, reducing the cost of collections is getting progressively difficult and most collection agencies struggle to increase ROI due to escalating wages. In our cost-optimized alternative solution, we provide competent dedicated collectors to work as an extension of your organization, duplicating your operations, quality and compliance practices. This model has helped agencies grow business with a minimum 30% cost-reduction, while all risks and compliance expectations are comprehensively covered and mitigated.

Exhibitor Details

ExpertSource Global Services Private Limited

We deliver Collections, Quality Management Solutions & BPO services across US & UK from our offshore location in India. For over the last 13 years now, we have built large, efficient and effective teams that have increased coverage and reduced costs significantly for credit grantors, debt buyers and collection agencies in the US.

Exhibitor Details

ezPay365

Exhibitor Details

FocusOne, Inc.

FocusOne is a privately held company comprised of professional dedicated to providing the absolute best in multi-channel customer communications. Our customizable forms matched together with a systemic approach to a promise to deliver your time-sensitive statements and results to your bottom line. Contact: Lincoln Puffer: lipuffer@focus1data.com.

Exhibitor Details

Innovis Data Solutions

Innovis is a leading provider of consumer identity information and risk management solutions. The company's Right Party Contact (RPC) solution provides account receivables departments with tools to improve efficiency and enhance recovery efforts. RPC consistently outperforms competitors in head-to-head tests at collection agencies, skip specialists, return mail processors, and collection departments of major lenders.

Exhibitor Details

Interior Concepts

Interior Concepts designs, manufactures, and installs call center and office furniture. We have decades of experience manufacturing high quality, made in the USA, furniture.

Exhibitor Details

InterProse

InterProse is a web-based debt recovery platform customizable for third or first-party efforts. An open-platform, customers pick their favorite third-party service providers that integrate through ACE's open API. ACE includes the highest AWS & 3rd-party audited data security and infrastructure compliance certifications, real-time data backups, document storage & backups, and more!

Exhibitor Details

KG Hawes

"ARTrail" is a comprehensive and cutting-edge solution for the entire accounts receivable processes for early out and third party collections. "VoizTrail" is a game changing technology offering - Speech Analytics, Call recording and Call Auditing.

Exhibitor Details

KirkpatrickPrice

KirkpatrickPrice is a licensed CPA and PCI QSA firm, performing assessments, audits, and tests that strengthen information security and compliance controls. KirkpatrickPrice commonly provides advice on SOC 1, SOC 2, HIPPA, HITRUST CSF, PCI DSS, GDPR, ISO 27001, FISMA, and CFPB frameworks.

Exhibitor Details

LexisNexis Risk Solutions

LexisNexis® Risk Solutions is a trusted data analytics provider for organizations seeking actionable insights to manage risks and improve results while upholding the highest standards for security and privacy.

Exhibitor Details

LocateSmarter, LLC

LocateSmarter offers customizable batch skip tracing and compliance solutions that improve contact rates, reduce costs and mitigate risks associated with TCPA, FDCPA and more.

Exhibitor Details

LucentPay

LucentPay is a full-service payment processor revolutionizing the collections industry by providing best-in-breed payment solutions. Our No Cost to BillerTM model focuses on eliminating up to 90% of processing costs in a manner compliant with the FDCPA, CFPB and state law.

Exhibitor Details

MicroBilt

MicroBilt has been a recognized pioneer in credit, alternative credit and risk management. Products cover the full cycle of business from vetting to originations to recovery. MicroBilt products are delivered through a single, easy-to-use, portal that can be customized to your business needs.

Exhibitor Details

Noble Systems Corporation

Noble Systems Corporation is a global leader in customer communications, providing innovative solutions for Unified Communications, Workforce Engagement, Gamification, and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble’s premise, cloud, and hybrid platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes.

Exhibitor Details

NPC, Inc.

NPC provides secure Collection Letters Production and Mail Delivery. Continually, one of the top suppliers to the Federal Government and a pioneer in data breach notification, we understand regulatory communications. We take a "do what we say, and say what we do" approach, thereby ensuring that collection letters are delivered to the right person, in the right place, at the right time...on time, every time.

Exhibitor Details

Ontario Systems

Ontario Systems has been a leading provider of software and solutions to the accounts receivable management (ARM) market for more than 35 years.

Exhibitor Details

OSG Diamond Healthcare Solutions

OSG Diamond Healthcare Communication Solutions specializes in creating and delivering patient obligation communications for healthcare revenue cycle management. With a data-driven approach, we provide tools and processes that accelerate accounts receivable cash flow, enhance financial management and improve the image of providers with their patients.

Exhibitor Details

Pay N Seconds

The pioneer in convenience fee processing for agencies offering innovative payment processing solutions tailored specifically to your needs. With Pay N Seconds you choose what you pay for payment processing.

Exhibitor Details

Payment Savvy

If you want to get paid, it's time to get Savvy! Making sure your agency collects receivables in a streamlined manner, is our #1 job. Our powerful suite of payment products will help increase revenue and boost productivity! Credit & Debit Card Acceptance - ACH Payments - Fee Free Processing - IVR - Online Payments

Exhibitor Details

PaymentVision

PaymentVision has been providing digital payment solutions to clients in the collection industry for more the 25 years.

Exhibitor Details

PCI Group, Inc.

PCI Group is the complete customer communications resource for businesses in which client-centric data is key, and efficiency, and security are paramount; delivering intelligent workflow solutions that utilize technology, experience, compliance security, document processing, direct mail, and data security.

Exhibitor Details

PDCflow

PDCflow's Payment Hub offers a single platform for Accounts Receivable teams to send an invoice, collect a credit, debit or ACH payment and obtain a signature in one simple and secure workflow. The software offers text, email, chat and IVR payment channels, a customizable online payment portal and robust reporting.

Exhibitor Details

Peak Revenue Learning

Peak Revenue Learning provides a cloud-based employee education, compliance training, and knowledge retention application. KnowledgeLink will promote accountability, reinforce regulatory and policy knowledge, and provide tools to lower the cost of training. Automatically create documentation of the compliance training, accountability, and knowledge building efforts of the company.

Exhibitor Details

Provana, LLC

Provana is committed to optimizing the performance of the entire debt and collections ecosystem. With focus on targeted solutions with our leading software and KPO services. Our platform solutions include compliance management (IPACS), business analytics (IDAP), speech analytics (ICAP), and a collection resolution app (Iconnect247) to streamline the collections process.

Exhibitor Details

Quantrax Corporation, Inc.

Quantrax is proud to have pioneered the development of intelligent debt collection software for the accounts receivable management industry. RMEx was designed to help overcome the limitations of existing database systems, increase the levels of automation and meet the needs of an ever changing collection industry. RMEx is an entirely different collection system than our competitors sell as it is designed to help control account flow, comply with regulations, and monitoring costs on an account by account level.

Exhibitor Details

REPAY

REPAY is the premier payment technology provider for the collections industry. The REPAY platform provides direct integration to core systems and access to card and ACH processing, IVR/phone pay, text pay, and white-labeled consumer-facing payment portals, including a mobile app. Using the most secure, compliant and advanced technology available, REPAY simplifies payments for businesses and their customers.

Exhibitor Details

RevSpring

RevSpring is a high-growth technology services organization that provides intelligent communications and payment solutions to over 2,000 of the leading accounts receivables management, credit grantors, healthcare providers, and healthcare technology companies throughout North America. RevSpring enables it's customers to deliver over one billion personalized financial communications through print, email, SMS, voice and web channels.

Exhibitor Details

ROYDAN Enterprises Ltd.

We are the developers of Bloodhound debt collection software. We pride ourselves on doing things differently - not just the way we design our products, but the way we treat our customers.

Exhibitor Details

Solutions By Text

Servicing the lending industry for over 24 years by providing compliance based text messaging services. The consumer preference for text alerts provides a low-cost solution for billing reminders, account notifications and collection alerts. Services include Pay by Text, two-way texting for collections and inbound MMS.

Exhibitor Details

speechIQ

SpeechIQ is a revolutionary, cost-effective speech analytics and quality management platform that helps drive agent productivity, operations efficiency and improved customer engagement. Through an exceptionally easy to navigate platform, it's easier than every to analyze calls for compliance, script adherence, sales effectiveness, and more.

Exhibitor Details

Swipebox

Swipebox is the most advanced, cutting edge SaaS solution in the ARM industry. Swipebox is transforming the consumer experience to enable effortless payments from any device, anywhere, anytime. Allow consumers to pay a self-service payment ecosystem online, mobile, SMS, IVR and in person that is easy to use.

Exhibitor Details

TCN, Inc.

TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide. TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording and business analytics required to optimize operations.

Exhibitor Details

Telrock

Telrock Systems is a global technology provider of modern SaaS based enterprise-wide consumer collection & recovery management software designed for creditors and collection agencies. Represents the next level of collection functionality, flexibility, automation, and performance. Includes omni-channel collection communication management, embedded digital channel messaging, and an interactive self-serve collection portal.

Exhibitor Details

Tracers

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Exhibitor Details

USInfosearch.com

USinfoSearch.com helps manage risk and fight fraud by providing quality (non-FCRA) data to US Businesses, Government Agencies, and Legal Industry Professionals. Our data is available for all GLBA purposes. We deliver the information you need when you need it, and always at the very best rates possible. Plus, our data is updated in real-time via our easy-to-use web product.

Exhibitor Details

VeriFacts, Inc.

VeriFacts has been a trusted partner to the financial industry for nearly 30 years, helping bring our clients a competitive edge by locating and verifying places of employment, residential phone numbers and addresses, and no contact solutions. VeriFacts specializes in creating customized programs built for you, delivering 100% guaranteed accurate information.

Exhibitor Details

VoApps DirectDrop Voicemail

VoApps DirectDrop Voicemail delivers a voice message directly to the consumer’s voicemail box without calling the phone. Immediately increase right party contacts, dollars collected, and liquidation rates. Agencies using VoApps deliver thousands of voicemails in a matter of minutes. This creates availability for collection agents to field the influx of inbound phone calls responding to DirectDrop Voicemail. New clients can be up and running in less than 2 business days!

Exhibitor Details

WebRecon LLC

WebRecon identifies "Professional Plaintiffs," "Serial Litigants," and "Frequent Fliers" lurking in your database BEFORE you contact them and expose yourself to an all-but guaranteed lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your data through WebRecon first.

Exhibitor Details

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