Helping Members Succeed

That’s the sole reason ACA International exists. Convention is ACA’s greatest showcase for educational sessions providing members tools and resources for building success within the collection industry. Sessions feature expert speakers and plenty of peer-to-peer learning opportunities as well. While a heavily regulated industry such as ours is always necessarily focused on compliance concerns and information about operational risks, we built an agenda that balances the DON’Ts with plenty of information about what you can do to run an effective, profitable, and successful collection business. This is an exciting time to be part of this dynamic industry – attend the ACA Convention to get hooked on the optimism of a bright future defined by SUCCESS!


President's Closing Celebration

Get Your Suits-n-Boots On, We’re Celebrating Our President Nashville Style!

The President’s Closing Celebration at the ACA Convention never disappoints and this year is no different. Register and stay on the last night to celebrate our incoming President, Jack Brown III of Gulf Coast Collection. The celebration begins with Jack’s vision for the coming year, includes a full dinner, and ends with a night of dancing and entertainment from up-and-coming breakout country musician, Jay Allen.

Taking a break from his 45-city tour, Jay Allen will make a stop in Nashville to help us celebrate the night. His current singles “Blank Stares” and “Sounds Good to Me" are just a start to the musician’s burgeoning career. He is set to release his debut album next year.


Keynote Speaker

Opening General Session

Eric Saperston

Life’s a Journey… Live in Wonder:

Building a Bridge Between The Ordinary, The Extraordinary and The Legendary

A decade and half of research calling up the most powerful people in the world and taking them out for coffee to discover the common traits, motivating factors and strategies which separate those who achieve from those who do not has led Eric Saperston on an incredible journey of self-discovery, perseverance and what it takes to live an extraordinary life. Eric’s adventure has garnered a development deal with Walt Disney Studios, an award-wining feature film, a bestselling book, a global lifestyle brand, and a prolific speaking career. Eric is now inspiring greatness, igniting wonder, and jumpstarting organizations to sell excellently, lead passionately and innovate profoundly.

Sponsored by: NobelBiz



(Add On Seminar) Effective Performance Management

This seminar will provide the skills to effectively coach and manage your employees to achieve successful business results while creating and maintaining a positive work environment. Topics include giving everyday feedback and annual/mid-year/monthly performance reviews, discipline and corrective action. Attending qualifies toward earning a Collection Industry Professional (CIP) and Performance Collection Manager (PCM) ACA designations.

Session Details

(Add On Seminar) Exceptional Leadership

Please join us at Convention for the Seminar Exceptional Leadership! Being a leader presents unique challenges and opportunities. You have to understand your role as a supervisor, manage challenging situations, prioritize your roles and responsibilities and manage your time effectively. This course will cover leadership principles to help you discover how you may become a better supervisor and leader. Throughout the seminar, you will reflect on your own leadership skills to consider how you may improve your leadership techniques.

To register for Convention, including this seminar, click on the Register button above.

Session Details

(Add On Seminar): ACA's Professional Practices Management System (PPMS)

Reduce mistakes and improve your daily operations with this one-day training seminar on ACA’s Professional Practices Management System. More than 600 agencies are already benefiting from this training which will give you the tools you need to develop and implement industry-specific professional practices that fit your company’s unique needs. Get a head start on aligning your internal policies with today’s compliance issues by completing this first step toward ACA’s PPMS Certification. Attending this seminar will give your company a foundation for developing, implementing and adhering to professional practices and policies. Plus, it’s the first step toward PPMS certification!

Session Details

(Legal Track) A Collection Country Two-Step: Exploring Reasonable Investigations Under FCRA Navigating the Electronic Mail Minefield

The session contemplates a frank and practical discussion of the FCRA requirement that a furnisher of information to a CRA "reasonably" investigate once notified of a complaint by the account debtor to the CRA. The session also contemplates a full discussion of the proper use of electronic mail and how to avoid pitfalls and litigation.

Session Details

(Legal Track) Agencies Strike Back: Using the Force Offensively to Defend Consumer Litigation

This session will discuss four litigation maneuvers pushing consumer attorneys from offense to defense. Offensive tools we will review include: Settlement, with an emphasis on Rule 68 offers - using settlement to quickly and effectively kill Death Star litigation and are Rule 68 offers the light saber we want them to be. Arbitration: When to use this as a cost effective alternative and whether arbitration uses the Force for good or spirals to the dark side. Sanction Motions: When and how should the Rebel Force use sanction motions against the Plaintiff's Empire. Motions to Dismiss: Jedi Master tactic or not?

Session Details

(Legal Track) Compliance Trivia

Interactive compliance presentation providing audience members an opportunity to test their knowledge and understanding of current compliance issues facing the industry.

Session Details

(Legal Track) Emerging Technology & Innovation in Collection Communications

From call blocking apps to taking payments through Venmo, this session will cover recent Industry, Regulatory, Consumer Attorney, and Phone Carrier Innovation in Consumer Communications. Get recent updates, and learn the advantages and legal risks of utilizing emerging technology that is changing the way the industry is communicating with consumers.

Session Details

(Legal Track) Ethics and Compliance Benchmarks for In-House Counsel: A view from the outside in.

This session is designed at examining the dynamic (and often complicated) relationship between in-house and external counsel with a specific focus on ethical issues that frequently arise during litigation. While most presentations on this topic focus on the perspective and expectations of in-house counsel, this program will focus on the expectations that external counsel should have for in-house counsel.

Session Details

(Legal Track) Micro-Burst Legal Education- Learning built with the audience in mind. Short, powerful lessons to ensure a successful and rewarding learning experience.

1. A Ship Adrift: Navigating the Three “C’s” – Convenience Fees, Collection Fees and Costs 2. Defending and Preventing Collection Notice Lawsuits 3. Bankruptcy Litigation after Midland Funding v. Johnson: Another deluge or just a drop in the bucket? 4. Recent U.S. Supreme Court FDCPA Decisions and the Pantoja Circuit Split 5. Turning the Tables – Setting Up Your Cases to Win Sanctions

Session Details

(Legal Track) Shoring Up Compliance Management Systems / RE: FCRA/FDCPA Disputes, Credit Reporting, Skip Tracing

Defense attorneys Brendan Little and Richard Scherer of Lippes Mathias Wexler Friedman LLP, and Issa Moe, General Counsel of First National Collection Bureau, Inc., will explore compliance management as it relates to the FDCPA/FCRA. Offering views of both in-house and outside counsel, this session will look to at best practices and litigation strategies for dealing with disputed debts and skip tracing.

Session Details

(Legal Track) The Law of the Land: An Exploration of State Laws Governing Debt collectors and Recent State Enforcement Activity

The presenters will provide an overview of state laws applicable to debt collectors, and explore the similarities and differences between those laws and federal laws applicable to debt collectors. Notable judicial decisions will be discussed, as well as regulatory activity of significance. In addition, the panelists will also examine recently enacted state laws and the role of state attorneys generals going forward, particularly in light of changes in enforcement priorities at the federal level.

Session Details

A State Regulator's Viewpoint: Critical issues and Trends Inpacting the Industry

A panel of State Collection Agency Board representatives will discuss their responsibilities, as well as critical issues and trends they see impacting the industry. The panel will also discuss hot state legislative and regulatory issues popping up across the country and identify opportunities for attendees to get more involved in their state.

Session Details

Artificial Intelligence for the Collections Industry- Are You Ready?

Ranjan started Quantrax in 1988, and in 1990, Quantrax designed and built an artificial intelligence-based collection platform. That system has arguably changed the way debt collection is managed, based on successful use of the technology in over 35 states and in Canada. Learn how companies have applied cutting-edge AI technology such as collection robots, to find creative solutions to old challenges like advanced automation and compliance.

Session Details

Benefiting from Consumer Complaints

Receiving complaints from consumers can be challenging and discouraging, but there are tools you can use to handle the complaints in a way that will ultimately lead to improvement opportunities, strengthen your reputation and satisfy your clients. Complaint tracking is a required part of comprehensive compliance management systems—and it can also make the difference between being a good agency and a great agency. The seminar will also feature tactics for developing effective complaint tracking methods, useful complaint categories and additional benefits of strategic complaint handling to incorporate into your agency’s compliance practices.

Session Details

Best Kept Sales Secrets For Today's Healthcare Market Penetration

Today’s complex and ever changing healthcare market requires new and creative ways to re-tool your sales strategies. This panel discussion will include several healthcare market collection industry experts who will share their favorite sales success secrets with the audience. The panelists will discuss how to best close a new sale as well as how to upsell current healthcare clients. Find out what sales strategies work well while other sales strategies seem to fail. You will leave this interactive session with innovative sales ideas for your healthcare sales staff.

Session Details

Blocked Calls, Revoked Consent and More: Current Issues in Telecommunications Compliance

For years now, calling debtors has been fraught with peril for even the most compliance-focused collector. Now, mobile phone apps and carriers are working to actively block “nuisance” calls to consumers and class action litigants continue to push the boundaries of reasonable TCPA interpretation. In this presentation, Attorneys Nick Whisler and Josh Stevens of Mac Murray & Shuster LLP will educate participants about recent efforts to block and label calls, how the FCC and the industry are responding, and the hot issues in TCPA compliance for collectors.

Session Details

Boot Scootin' Peer to Peer Exchange: Creative Ideas forIndustry Success

In this session, participants will share revolutionary and workable practices that they have implemented in the past year related to operations, compliance, employee satisfaction and other hot topic issues.

Session Details

Break in Expo Hall

Session Details

Break in the Expo Hall

Session Details

Breakfast in the Expo Hall

Jumpstart your day with an energizing hot breakfast buffet and morning networking with exhibitors in the Expo Hall.

Session Details

Compliance Lessons Learned from Appellate Litigation

This seminar will cover issues that have reached, or are percolating up toward, federal appellate courts in cases under the Fair Debt Collection Practices Act, Telephone Consumer Protection Act, and other consumer-facing statutes. ACA Corporate Counsel Karen Scheibe Eliason and practitioner Brian Melendez will discuss issues and trends that they are seeing based on cases considered for ACA’s Industry Advancement Program, and what lessons they take away from the standpoint of complying with the law and avoiding litigation.

Session Details

Council of Delegates Breakfast & Meeting

Continental breakfast will be served from 7:30 – 8:00 a.m. Meeting begins at 8:00 a.m. Delegates are required to arrive at 7:30 a.m. for check-in.

Session Details

Council of Delegates Reception

By Invitation Only

Session Details

Creditor's Open Forum - Tell Us What's On Your Mind

What are the issues and concerns about collecting your debts that cause you to lose sleep? Looking for an opportunity to network with peers and share your needs and wants? ACA’s Creditors Committee will provide this relaxed opportunity to meet with fellow creditors and share your interests and ideas about what the Association can do to meet your needs. Whether it’s finding specialized educational programs or other training opportunities or using existing tools to communicating with fellow creditors, this is a chance to talk and share with your peers.

Session Details

Debt Collection Regulatory Update

There’s new management at the BCFP, which already is having a major impact on the credit and debt collection industry. In the meantime, the FTC continues to focus on consumer education and enforcement while state licensing bodies and attorneys general attempt to fill the void. This session will provide an update on current developments, and why legal compliance remains crucial in the post-Cordray era. Get in-depth analysis from leading attorneys, including an FTC official with deep experience, to help understand the shifting landscape– all with a focus on how the BCFP, FTC, and States will impact in-house counsel and compliance teams.

Session Details

Developments in Credit Reporting and the Fair Credit Reporting Act

Please join Francis Creighton, President and CEO of the Consumer Data Industry Association, the trade association for the three national credit bureaus and others, for a discussion on recent developments in credit reporting.  Legislation being considered by Congress, changes in Metro 2® formatting and voluntary initiatives like the National Consumer Action Plan will be discussed.

Session Details

Dinner With Strangers

Back by popular demand! Sign up to dine with 6-8 other attendees at the Dinner with Strangers! You won’t know which Nashville hot spot you’ll be eating at (or which members you’ll be dining with) until 30 minutes prior to dinner time. Join the fun and suspense and sign up today—space is limited. No additional registration fee required— you pay for your own dinner and drinks.

Session Details

Do Different Generations Require Different Collection Techniques?

Learn how working with Millennial and other younger generation consumers can yield positive outcomes by understanding their issues and gearing your collection efforts towards a style that will produce successful account resolutions. Find out what tools and techniques will overcome stalls and objections while producing more dollars and more knowledgeable consumers.

Session Details

Engaging to Motivate Your Entire Workforce

We all need motivation and engagement no matter what our role is, so we want to target all departments of an organization (back office, management/executive management, compliance, etc.) From 9-5 we'll take you through some steps Dolly Parton style!

Session Details

Exhibitor Set-Up

Session Details

Exhibitor Tear Down

Session Details

Eye of the Storm - Creating a Viable Disaster Recovery Plan

The natural disasters of 2017 battle-tested many organizations' disaster recovery and business continuity plans. Leslie Bender from BCA Financial and Mike Meyer from MRS BPO, LLC will share best practices as well as review how many common DR/BC tactics performed in the aftermath of Hurricane Irma. This session will provide both a strategic overview as well as practical steps every agency can take to ensure a workable business continuity plan.

Session Details

Fair Lending Implications in Debt Collection

While FDCPA and TCPA can tend to dominate the regulatory impacts in the debt collection industry, fair lending impacts in debt collections can also cause regulatory concern. This session will provide an overview of fair lending laws, review fair lending case studies and provide guidance into controlling for fair lending risk.

Session Details

First Timers Reception

No pressure! Meet and exchange business cards with other ACA convention first timers before the convention officially kicks off. Board members, ACA staff and executive leaders alike will be there to help you make the most of your convention experience. Sponsorship is available for this event.

Session Details

Focus on Cyber Security

Stories of cybersecurity hacks, attacks and ransoms continue to fill our newsfeed on a regular basis. This session will place a focus on what we can learn from recent events in order to ensure greater cybersecurity defenses. We will discuss best practices regarding: Incorporating data security into technology decisions, establishing expectations with vendors as well as trending compliance frameworks.

Session Details

General Session Breakfast/Awards & ACA's Advocacy in Action: A Multipronged Approach

The ACA Advocacy team will provide an in-depth update on recent legislative, regulatory and litigation activity at both the state and federal levels. The team will detail the latest BCFP rulemaking activities, Congressional actions, TCPA reform efforts, state legislative battles and more. Come hear about the important legal battles ACA has supported through the Industry Advancement Program and the ongoing research projects being conducted to support all of these advocacy efforts.

Session Details

General Session: The Current TCPA Landscape and How it Harms Consumers and Legitimate Businesses

Serving as the executive vice president of the U.S. Chamber Institute for Legal Reform, Harold Kim is responsible for providing strategy, policy guidance, programmatic management, and leadership support for ILR’s comprehensive program aimed at improving the nation’s litigation climate. In this session, Kim will provide a critical opportunity for ACA members to engage in dialogue about the Telephone Consumer Protection Act.

Session Details

George Jones Rooftop Experience

Get the complete Music City experience, taking in the sweeping views of the Cumberland River, while listening to local live music and eating a wide array of Nashville style small bites—all from the rooftop of the George Jones Smokehouse. This event is a perfect setting to meet other industry professionals in a fun, casual environment. Tickets are available to purchase for $165 Benefiting ACA International’s Political Administrative Fund

Session Details

Give Me Clarity Or Give Me Death! - Discover why you must step up or step back from your business now.

If you’re a collections owner, you’re likely sitting in doubt which is hurting your business and life. With the industry constantly changing, you must choose to either step out and sell, step back from your company, grow or acquire. In this fun, fast-paced seminar, you’ll discover how to identify your next step and create a practical, actionable plan to go through your own turning point. Jon Goldman will be rolling out the new industry benchmark and results of the pre-conference assessment and sharing what’s working and what’s not. You’ll walk away with a newfound clarity, as well specific strategies and tools to thrive as a collection owner.

Session Details

How an Agency and a Healthcare Provider Push One Another to Become Better

A healthcare client that pushes us harder than any other client with some interesting auditing, Q/A, and performance metrics which in turn determines the number of accounts each agency receives.

Session Details

How Strategic Planning Can Deliver Success

Most small business owners spend most of their time working “in” their business and very little time working “on” them. Learn how to create your own strategic plan, align your staff toward what matters and assure your success!

Session Details

How to Write Collection Letters that Avoid FDCPA Claims

The session will discuss the latest strategies by consumer attorneys for pursuing letter violation claims and specific steps agencies can take to make their letters "bulletproof" from FDCPA claims.

Session Details

Lessons Learned in the Trenches

Dealing with claims under the FDCPA, FCRA, & TCPA have unfortunately become a way of life for credit and collection professionals. Avoiding the risks that lead to those claims as well as winning the battles that follow are the focus of this session. Join experienced defense attorneys Michael Klutho, David Schultz, and Jeffrey Turner who will offer real life stories from the litigation trenches. Not only will tactics to deal with lawsuits and threatened lawsuits be discussed, ways to avoid the risks that lead to costly litigation will be addressed. Best practices lead to better results. Learn what those practices are and how to implement them by hearing what others have experienced. Get a jump start before your next account turns into your next lawsuit.

Session Details

Lunch in the Expo

Session Details

Lunch in the Expo Hall

Session Details

More Like Inconvenience Fees: Recent Trends in Add-On Fees Litigation

This session will focus on the current regulations and case law pertaining to add-on fees and interest accrual on debts. We will discuss the claims plaintiffs' attorneys are making and how the courts are handling them. We will also cover best practices, tips, and traps when attempting to collect fees and interest.

Session Details

Morning Break in the Expo Hall

Session Details

Opening General Session: Eric Saperston - Life's A Journery... Live In Wonder: Building a bridge between The Ordinary, The Extraordinary and The Legendary

A decade and half of research calling up the most powerful people in the world and taking them out for coffee to discover the common traits, motivating factors and strategies which separate those who achieve from those who do not has led Eric Saperston on an incredible journey of self-discovery, perseverance and what it takes to live an extraordinary life. Eric’s adventure has garnered a development deal with Walt Disney Studios, an award-wining feature film, a bestselling book, a global lifestyle brand, and a prolific speaking career. Eric is now inspiring greatness, igniting wonder, and jumpstarting organizations to sell excellently, lead passionately and innovate profoundly.

Session Details

Prediciting the Future with Collection Forecasting

If one can forecast collections based upon known placement volumes, realistically determined new business for the upcoming period(s), and actual or expected recovery rates – again realistically determined  and using the appropriate “velocity curves” –  you can project revenue, staffing needs, and other associated expenses.

Session Details

President's Closing Celebration

Session Details

Refining Your Compliance Management System

This session goes beyond the basics of the development of a compliance management system and looks at the deficiencies of compliance management systems as defined by the CFPB in enforcement actions and supervisory exams of debt collectors and other financial services companies under its jurisdiction. Attendees will take away from the session practical information they can use to further develop and strengthen their own CMS.

Session Details

Registration - Monday, July 23rd

Session Details

Registration - Tuesday, July 24th

Session Details

Registration - Wednesday, July 25th

Session Details

ROI: Litigation Defense Management

ROI: Litigation Defense Management It is time to stop thinking about defense litigation management as a cost and start considering your return on investment.

Session Details

Round Table: Make Your Collectors Better TODAY!

This session will involve group discussion and shared best ideas on Operational Improvements: How to improve collector close rate and increase average payments.

Session Details

State & Federal Investigations

We will offer the unique opportunity to hear the perspective from both the agency and outside counsel on state and federal requests for information and investigations. We will highlight the difference between civil investigation demands, multi-state investigations, and CFPB and FTC investigations. We will explore how to prepare and properly manage state and federal requests for information, noting the differences between the two in light of our experiences. We will go step by step through the processes of the various requests for information, share the do’s and don’ts of how to respond, and the differences between management of a state investigations and a federal inquiry.

Session Details

The Days of Letters & Phone Calls Are Over: Embracing New Communication Methods

As client expectations and consumer preferences rapidly change in the collection space, the demand for collection agencies to embrace new communication channels is growing exponentially. This session dives into three communication channels: e-mail, text messaging, and chat, and discusses how to effectively and legally optimize use of these communication preferences in your environment.

Session Details

The Kitchen Sink – How to Discuss Excessive Insurance Requirements with Your Clients

Do your client’s insurance requirements seem inappropriate or excessive?  Are they reasonable and it not, are they negotiable?  Not quite certain how to respond?  ACA’s representatives from Aon Risk Services will provide helpful tips on how to confidently explain the common misconceptions associated with a variety of insurance policies written for the collection industry.  Their experts will take a deeper dive into the newest requirement showing up in your contracts, Cyber Liability.  What are the exposures you and your clients face and how does insurance coverage address them?

Session Details

The TCPA: Where is it Headed?

Join experienced defense attorneys in discussing how the industry got to this point in the interpretation of the TCPA, including an in depth conversation of “Reyes”, “ACA v. FCC” and where we go from there. Learn strategies in employing telephone contact with consumers along with defenses in existing litigation.

Session Details

Unit Leaders - New Leader Training

After enjoying lunch with all unit leaders, new unit leaders are invited to participate in a casual confab, learning the rudiments of running a unit association.

Session Details

Unit Leaders Forum (invitation only)

Join fellow unit leaders for lunch while sharing experiences and participating in deep discussion on best practices, motivated to strengthen unit operations.

Session Details

Welcome Reception & Expo Grand Opening

This official opening of expo hall is a do-not-miss event! See the latest in technology, solutions and services to help you better serve your clients, employees and consumers. And, it wouldn’t be an amazing night unless we added a host bar and hors d’oeuvres to start off your night with friends and colleagues.

Session Details

View Printable Agenda

(Add On Seminar): ACA's Professional Practices Management System (PPMS)

8:00 AM - 5:00 PM Session Details

Reduce mistakes and improve your daily operations with this one-day training seminar on ACA’s Professional Practices Management System. More than 600 agencies are already benefiting from this training which will give you the tools you need to develop and implement industry-specific professional practices that fit your company’s unique needs. Get a head start on aligning your internal policies with today’s compliance issues by completing this first step toward ACA’s PPMS Certification. Attending this seminar will give your company a foundation for developing, implementing and adhering to professional practices and policies. Plus, it’s the first step toward PPMS certification!

Council of Delegates Reception

5:00 PM - 6:00 PM Session Details

By Invitation Only

Exhibitor Set-Up

7:00 AM - 3:00 PM Session Details

Registration - Monday, July 23rd

7:00 AM - 7:00 PM Session Details

Council of Delegates Breakfast & Meeting

7:30 AM - 10:00 AM Session Details

Continental breakfast will be served from 7:30 – 8:00 a.m. Meeting begins at 8:00 a.m. Delegates are required to arrive at 7:30 a.m. for check-in.

(Add On Seminar) Exceptional Leadership

9:00 AM - 11:00 AM Session Details

Please join us at Convention for the Seminar Exceptional Leadership! Being a leader presents unique challenges and opportunities. You have to understand your role as a supervisor, manage challenging situations, prioritize your roles and responsibilities and manage your time effectively. This course will cover leadership principles to help you discover how you may become a better supervisor and leader. Throughout the seminar, you will reflect on your own leadership skills to consider how you may improve your leadership techniques.

To register for Convention, including this seminar, click on the Register button above.

Unit Leaders Forum (invitation only)

12:00 PM - 1:00 PM Session Details

Join fellow unit leaders for lunch while sharing experiences and participating in deep discussion on best practices, motivated to strengthen unit operations.

Unit Leaders - New Leader Training

1:00 PM - 3:00 PM Session Details

After enjoying lunch with all unit leaders, new unit leaders are invited to participate in a casual confab, learning the rudiments of running a unit association.

(Add On Seminar) Effective Performance Management

1:00 PM - 3:00 PM Session Details

This seminar will provide the skills to effectively coach and manage your employees to achieve successful business results while creating and maintaining a positive work environment. Topics include giving everyday feedback and annual/mid-year/monthly performance reviews, discipline and corrective action. Attending qualifies toward earning a Collection Industry Professional (CIP) and Performance Collection Manager (PCM) ACA designations.

First Timers Reception

2:00 PM - 3:00 PM Session Details

No pressure! Meet and exchange business cards with other ACA convention first timers before the convention officially kicks off. Board members, ACA staff and executive leaders alike will be there to help you make the most of your convention experience. Sponsorship is available for this event.

Opening General Session: Eric Saperston - Life's A Journery... Live In Wonder: Building a bridge between The Ordinary, The Extraordinary and The Legendary

3:30 PM - 5:00 PM Session Details

A decade and half of research calling up the most powerful people in the world and taking them out for coffee to discover the common traits, motivating factors and strategies which separate those who achieve from those who do not has led Eric Saperston on an incredible journey of self-discovery, perseverance and what it takes to live an extraordinary life. Eric’s adventure has garnered a development deal with Walt Disney Studios, an award-wining feature film, a bestselling book, a global lifestyle brand, and a prolific speaking career. Eric is now inspiring greatness, igniting wonder, and jumpstarting organizations to sell excellently, lead passionately and innovate profoundly.

Welcome Reception & Expo Grand Opening

5:00 PM - 7:00 PM Session Details

This official opening of expo hall is a do-not-miss event! See the latest in technology, solutions and services to help you better serve your clients, employees and consumers. And, it wouldn’t be an amazing night unless we added a host bar and hors d’oeuvres to start off your night with friends and colleagues.

Dinner With Strangers

7:00 PM - 9:30 PM Session Details

Back by popular demand! Sign up to dine with 6-8 other attendees at the Dinner with Strangers! You won’t know which Nashville hot spot you’ll be eating at (or which members you’ll be dining with) until 30 minutes prior to dinner time. Join the fun and suspense and sign up today—space is limited. No additional registration fee required— you pay for your own dinner and drinks.

Breakfast in the Expo Hall

7:00 AM - 8:00 AM Session Details

Jumpstart your day with an energizing hot breakfast buffet and morning networking with exhibitors in the Expo Hall.

Registration - Tuesday, July 24th

7:00 AM - 4:30 PM Session Details

(Legal Track) Shoring Up Compliance Management Systems / RE: FCRA/FDCPA Disputes, Credit Reporting, Skip Tracing

8:00 AM - 9:00 AM Session Details

Defense attorneys Brendan Little and Richard Scherer of Lippes Mathias Wexler Friedman LLP, and Issa Moe, General Counsel of First National Collection Bureau, Inc., will explore compliance management as it relates to the FDCPA/FCRA. Offering views of both in-house and outside counsel, this session will look to at best practices and litigation strategies for dealing with disputed debts and skip tracing.

Refining Your Compliance Management System

8:00 AM - 9:00 AM Session Details

This session goes beyond the basics of the development of a compliance management system and looks at the deficiencies of compliance management systems as defined by the CFPB in enforcement actions and supervisory exams of debt collectors and other financial services companies under its jurisdiction. Attendees will take away from the session practical information they can use to further develop and strengthen their own CMS.

Benefiting from Consumer Complaints

8:00 AM - 9:00 AM Session Details

Receiving complaints from consumers can be challenging and discouraging, but there are tools you can use to handle the complaints in a way that will ultimately lead to improvement opportunities, strengthen your reputation and satisfy your clients. Complaint tracking is a required part of comprehensive compliance management systems—and it can also make the difference between being a good agency and a great agency. The seminar will also feature tactics for developing effective complaint tracking methods, useful complaint categories and additional benefits of strategic complaint handling to incorporate into your agency’s compliance practices.

Engaging to Motivate Your Entire Workforce

8:00 AM - 9:00 AM Session Details

We all need motivation and engagement no matter what our role is, so we want to target all departments of an organization (back office, management/executive management, compliance, etc.) From 9-5 we'll take you through some steps Dolly Parton style!

Developments in Credit Reporting and the Fair Credit Reporting Act

8:00 AM - 9:00 AM Session Details

Please join Francis Creighton, President and CEO of the Consumer Data Industry Association, the trade association for the three national credit bureaus and others, for a discussion on recent developments in credit reporting.  Legislation being considered by Congress, changes in Metro 2® formatting and voluntary initiatives like the National Consumer Action Plan will be discussed.

(Legal Track) Micro-Burst Legal Education- Learning built with the audience in mind. Short, powerful lessons to ensure a successful and rewarding learning experience.

9:15 AM - 10:15 AM Session Details

1. A Ship Adrift: Navigating the Three “C’s” – Convenience Fees, Collection Fees and Costs 2. Defending and Preventing Collection Notice Lawsuits 3. Bankruptcy Litigation after Midland Funding v. Johnson: Another deluge or just a drop in the bucket? 4. Recent U.S. Supreme Court FDCPA Decisions and the Pantoja Circuit Split 5. Turning the Tables – Setting Up Your Cases to Win Sanctions

Eye of the Storm - Creating a Viable Disaster Recovery Plan

9:15 AM - 10:15 AM Session Details

The natural disasters of 2017 battle-tested many organizations' disaster recovery and business continuity plans. Leslie Bender from BCA Financial and Mike Meyer from MRS BPO, LLC will share best practices as well as review how many common DR/BC tactics performed in the aftermath of Hurricane Irma. This session will provide both a strategic overview as well as practical steps every agency can take to ensure a workable business continuity plan.

ROI: Litigation Defense Management

9:15 AM - 10:15 AM Session Details

ROI: Litigation Defense Management It is time to stop thinking about defense litigation management as a cost and start considering your return on investment.

The TCPA: Where is it Headed?

9:15 AM - 10:15 AM Session Details

Join experienced defense attorneys in discussing how the industry got to this point in the interpretation of the TCPA, including an in depth conversation of “Reyes”, “ACA v. FCC” and where we go from there. Learn strategies in employing telephone contact with consumers along with defenses in existing litigation.

A State Regulator's Viewpoint: Critical issues and Trends Inpacting the Industry

9:15 AM - 10:15 AM Session Details

A panel of State Collection Agency Board representatives will discuss their responsibilities, as well as critical issues and trends they see impacting the industry. The panel will also discuss hot state legislative and regulatory issues popping up across the country and identify opportunities for attendees to get more involved in their state.

Break in the Expo Hall

10:15 AM - 11:00 AM Session Details

(Legal Track) The Law of the Land: An Exploration of State Laws Governing Debt collectors and Recent State Enforcement Activity

11:00 AM - 12:00 PM Session Details

The presenters will provide an overview of state laws applicable to debt collectors, and explore the similarities and differences between those laws and federal laws applicable to debt collectors. Notable judicial decisions will be discussed, as well as regulatory activity of significance. In addition, the panelists will also examine recently enacted state laws and the role of state attorneys generals going forward, particularly in light of changes in enforcement priorities at the federal level.

The Kitchen Sink – How to Discuss Excessive Insurance Requirements with Your Clients

11:00 AM - 12:00 PM Session Details

Do your client’s insurance requirements seem inappropriate or excessive?  Are they reasonable and it not, are they negotiable?  Not quite certain how to respond?  ACA’s representatives from Aon Risk Services will provide helpful tips on how to confidently explain the common misconceptions associated with a variety of insurance policies written for the collection industry.  Their experts will take a deeper dive into the newest requirement showing up in your contracts, Cyber Liability.  What are the exposures you and your clients face and how does insurance coverage address them?

How an Agency and a Healthcare Provider Push One Another to Become Better

11:00 AM - 12:00 PM Session Details

A healthcare client that pushes us harder than any other client with some interesting auditing, Q/A, and performance metrics which in turn determines the number of accounts each agency receives.

Compliance Lessons Learned from Appellate Litigation

11:00 AM - 12:00 PM Session Details

This seminar will cover issues that have reached, or are percolating up toward, federal appellate courts in cases under the Fair Debt Collection Practices Act, Telephone Consumer Protection Act, and other consumer-facing statutes. ACA Corporate Counsel Karen Scheibe Eliason and practitioner Brian Melendez will discuss issues and trends that they are seeing based on cases considered for ACA’s Industry Advancement Program, and what lessons they take away from the standpoint of complying with the law and avoiding litigation.

Artificial Intelligence for the Collections Industry- Are You Ready?

11:00 AM - 12:00 PM Session Details

Ranjan started Quantrax in 1988, and in 1990, Quantrax designed and built an artificial intelligence-based collection platform. That system has arguably changed the way debt collection is managed, based on successful use of the technology in over 35 states and in Canada. Learn how companies have applied cutting-edge AI technology such as collection robots, to find creative solutions to old challenges like advanced automation and compliance.

Lunch in the Expo Hall

12:00 PM - 2:00 PM Session Details

Creditor's Open Forum - Tell Us What's On Your Mind

1:00 PM - 2:00 PM Session Details

What are the issues and concerns about collecting your debts that cause you to lose sleep? Looking for an opportunity to network with peers and share your needs and wants? ACA’s Creditors Committee will provide this relaxed opportunity to meet with fellow creditors and share your interests and ideas about what the Association can do to meet your needs. Whether it’s finding specialized educational programs or other training opportunities or using existing tools to communicating with fellow creditors, this is a chance to talk and share with your peers.

Debt Collection Regulatory Update

2:00 PM - 3:00 PM Session Details

There’s new management at the BCFP, which already is having a major impact on the credit and debt collection industry. In the meantime, the FTC continues to focus on consumer education and enforcement while state licensing bodies and attorneys general attempt to fill the void. This session will provide an update on current developments, and why legal compliance remains crucial in the post-Cordray era. Get in-depth analysis from leading attorneys, including an FTC official with deep experience, to help understand the shifting landscape– all with a focus on how the BCFP, FTC, and States will impact in-house counsel and compliance teams.

(Legal Track) Compliance Trivia

2:00 PM - 3:00 PM Session Details

Interactive compliance presentation providing audience members an opportunity to test their knowledge and understanding of current compliance issues facing the industry.

Focus on Cyber Security

2:00 PM - 3:00 PM Session Details

Stories of cybersecurity hacks, attacks and ransoms continue to fill our newsfeed on a regular basis. This session will place a focus on what we can learn from recent events in order to ensure greater cybersecurity defenses. We will discuss best practices regarding: Incorporating data security into technology decisions, establishing expectations with vendors as well as trending compliance frameworks.

Boot Scootin' Peer to Peer Exchange: Creative Ideas forIndustry Success

2:00 PM - 3:00 PM Session Details

In this session, participants will share revolutionary and workable practices that they have implemented in the past year related to operations, compliance, employee satisfaction and other hot topic issues.

Fair Lending Implications in Debt Collection

2:00 PM - 3:00 PM Session Details

While FDCPA and TCPA can tend to dominate the regulatory impacts in the debt collection industry, fair lending impacts in debt collections can also cause regulatory concern. This session will provide an overview of fair lending laws, review fair lending case studies and provide guidance into controlling for fair lending risk.

Break in Expo Hall

3:00 PM - 3:45 PM Session Details

General Session: The Current TCPA Landscape and How it Harms Consumers and Legitimate Businesses

3:45 PM - 4:45 PM Session Details

Serving as the executive vice president of the U.S. Chamber Institute for Legal Reform, Harold Kim is responsible for providing strategy, policy guidance, programmatic management, and leadership support for ILR’s comprehensive program aimed at improving the nation’s litigation climate. In this session, Kim will provide a critical opportunity for ACA members to engage in dialogue about the Telephone Consumer Protection Act.

George Jones Rooftop Experience

6:00 PM - 9:00 PM Session Details

Get the complete Music City experience, taking in the sweeping views of the Cumberland River, while listening to local live music and eating a wide array of Nashville style small bites—all from the rooftop of the George Jones Smokehouse. This event is a perfect setting to meet other industry professionals in a fun, casual environment. Tickets are available to purchase for $165 Benefiting ACA International’s Political Administrative Fund

Registration - Wednesday, July 25th

7:30 AM - 2:00 PM Session Details

General Session Breakfast/Awards & ACA's Advocacy in Action: A Multipronged Approach

7:30 AM - 9:30 AM Session Details

The ACA Advocacy team will provide an in-depth update on recent legislative, regulatory and litigation activity at both the state and federal levels. The team will detail the latest BCFP rulemaking activities, Congressional actions, TCPA reform efforts, state legislative battles and more. Come hear about the important legal battles ACA has supported through the Industry Advancement Program and the ongoing research projects being conducted to support all of these advocacy efforts.

Morning Break in the Expo Hall

9:30 AM - 10:15 AM Session Details

Blocked Calls, Revoked Consent and More: Current Issues in Telecommunications Compliance

10:15 AM - 11:15 AM Session Details

For years now, calling debtors has been fraught with peril for even the most compliance-focused collector. Now, mobile phone apps and carriers are working to actively block “nuisance” calls to consumers and class action litigants continue to push the boundaries of reasonable TCPA interpretation. In this presentation, Attorneys Nick Whisler and Josh Stevens of Mac Murray & Shuster LLP will educate participants about recent efforts to block and label calls, how the FCC and the industry are responding, and the hot issues in TCPA compliance for collectors.

Lessons Learned in the Trenches

10:15 AM - 11:15 AM Session Details

Dealing with claims under the FDCPA, FCRA, & TCPA have unfortunately become a way of life for credit and collection professionals. Avoiding the risks that lead to those claims as well as winning the battles that follow are the focus of this session. Join experienced defense attorneys Michael Klutho, David Schultz, and Jeffrey Turner who will offer real life stories from the litigation trenches. Not only will tactics to deal with lawsuits and threatened lawsuits be discussed, ways to avoid the risks that lead to costly litigation will be addressed. Best practices lead to better results. Learn what those practices are and how to implement them by hearing what others have experienced. Get a jump start before your next account turns into your next lawsuit.

Give Me Clarity Or Give Me Death! - Discover why you must step up or step back from your business now.

10:15 AM - 11:15 AM Session Details

If you’re a collections owner, you’re likely sitting in doubt which is hurting your business and life. With the industry constantly changing, you must choose to either step out and sell, step back from your company, grow or acquire. In this fun, fast-paced seminar, you’ll discover how to identify your next step and create a practical, actionable plan to go through your own turning point. Jon Goldman will be rolling out the new industry benchmark and results of the pre-conference assessment and sharing what’s working and what’s not. You’ll walk away with a newfound clarity, as well specific strategies and tools to thrive as a collection owner.

(Legal Track) A Collection Country Two-Step: Exploring Reasonable Investigations Under FCRA Navigating the Electronic Mail Minefield

10:15 AM - 11:15 AM Session Details

The session contemplates a frank and practical discussion of the FCRA requirement that a furnisher of information to a CRA "reasonably" investigate once notified of a complaint by the account debtor to the CRA. The session also contemplates a full discussion of the proper use of electronic mail and how to avoid pitfalls and litigation.

Prediciting the Future with Collection Forecasting

10:15 AM - 11:15 AM Session Details

If one can forecast collections based upon known placement volumes, realistically determined new business for the upcoming period(s), and actual or expected recovery rates – again realistically determined  and using the appropriate “velocity curves” –  you can project revenue, staffing needs, and other associated expenses.

Lunch in the Expo

11:30 AM - 1:30 PM Session Details

(Legal Track) Emerging Technology & Innovation in Collection Communications

12:30 PM - 1:30 PM Session Details

From call blocking apps to taking payments through Venmo, this session will cover recent Industry, Regulatory, Consumer Attorney, and Phone Carrier Innovation in Consumer Communications. Get recent updates, and learn the advantages and legal risks of utilizing emerging technology that is changing the way the industry is communicating with consumers.

Best Kept Sales Secrets For Today's Healthcare Market Penetration

1:30 PM - 2:30 PM Session Details

Today’s complex and ever changing healthcare market requires new and creative ways to re-tool your sales strategies. This panel discussion will include several healthcare market collection industry experts who will share their favorite sales success secrets with the audience. The panelists will discuss how to best close a new sale as well as how to upsell current healthcare clients. Find out what sales strategies work well while other sales strategies seem to fail. You will leave this interactive session with innovative sales ideas for your healthcare sales staff.

Exhibitor Tear Down

1:30 PM - 5:00 PM Session Details

(Legal Track) Agencies Strike Back: Using the Force Offensively to Defend Consumer Litigation

1:30 PM - 2:30 PM Session Details

This session will discuss four litigation maneuvers pushing consumer attorneys from offense to defense. Offensive tools we will review include: Settlement, with an emphasis on Rule 68 offers - using settlement to quickly and effectively kill Death Star litigation and are Rule 68 offers the light saber we want them to be. Arbitration: When to use this as a cost effective alternative and whether arbitration uses the Force for good or spirals to the dark side. Sanction Motions: When and how should the Rebel Force use sanction motions against the Plaintiff's Empire. Motions to Dismiss: Jedi Master tactic or not?

State & Federal Investigations

1:30 PM - 2:30 PM Session Details

We will offer the unique opportunity to hear the perspective from both the agency and outside counsel on state and federal requests for information and investigations. We will highlight the difference between civil investigation demands, multi-state investigations, and CFPB and FTC investigations. We will explore how to prepare and properly manage state and federal requests for information, noting the differences between the two in light of our experiences. We will go step by step through the processes of the various requests for information, share the do’s and don’ts of how to respond, and the differences between management of a state investigations and a federal inquiry.

The Days of Letters & Phone Calls Are Over: Embracing New Communication Methods

1:30 PM - 2:30 PM Session Details

As client expectations and consumer preferences rapidly change in the collection space, the demand for collection agencies to embrace new communication channels is growing exponentially. This session dives into three communication channels: e-mail, text messaging, and chat, and discusses how to effectively and legally optimize use of these communication preferences in your environment.

How Strategic Planning Can Deliver Success

1:30 PM - 2:30 PM Session Details

Most small business owners spend most of their time working “in” their business and very little time working “on” them. Learn how to create your own strategic plan, align your staff toward what matters and assure your success!

How to Write Collection Letters that Avoid FDCPA Claims

2:45 PM - 3:45 PM Session Details

The session will discuss the latest strategies by consumer attorneys for pursuing letter violation claims and specific steps agencies can take to make their letters "bulletproof" from FDCPA claims.

(Legal Track) Ethics and Compliance Benchmarks for In-House Counsel: A view from the outside in.

2:45 PM - 3:45 PM Session Details

This session is designed at examining the dynamic (and often complicated) relationship between in-house and external counsel with a specific focus on ethical issues that frequently arise during litigation. While most presentations on this topic focus on the perspective and expectations of in-house counsel, this program will focus on the expectations that external counsel should have for in-house counsel.

More Like Inconvenience Fees: Recent Trends in Add-On Fees Litigation

2:45 PM - 3:45 PM Session Details

This session will focus on the current regulations and case law pertaining to add-on fees and interest accrual on debts. We will discuss the claims plaintiffs' attorneys are making and how the courts are handling them. We will also cover best practices, tips, and traps when attempting to collect fees and interest.

Do Different Generations Require Different Collection Techniques?

2:45 PM - 3:45 PM Session Details

Learn how working with Millennial and other younger generation consumers can yield positive outcomes by understanding their issues and gearing your collection efforts towards a style that will produce successful account resolutions. Find out what tools and techniques will overcome stalls and objections while producing more dollars and more knowledgeable consumers.

Round Table: Make Your Collectors Better TODAY!

2:45 PM - 3:45 PM Session Details

This session will involve group discussion and shared best ideas on Operational Improvements: How to improve collector close rate and increase average payments.

President's Closing Celebration

6:00 PM - 9:00 PM Session Details

Hotel

Music City Center

Ideally located for business or pleasure, our 2018 convention venues are close to everything in downtown. Main convention events will be held at Music City Center.

The list of things to do inside and outside the city are endless. Learn more about the city where natural wonders meet a world-class urban center under the EXPLORE tab.

Main events will be held at:
Music City Center
201 5th Avenue South, Nashville, TN 37203

Venue Details

Omni Nashville Hotel

SOLD OUT - Book at the Renaissance today for low rate of $229!

250 5th Ave S, Nashville, TN 37203

Book: SOLD OUT!
Room Rate: $254/night*, plus state & local taxes

Venue Details

Renaissance Nashville Hotel

611 Commerce St., Nashville, TN 37203, United States

Book your room at the Renaissance to be in the heart of the endless music action and restaurants on Broadway Street. This hotel is located three blocks from Music City Center.

Reserve Online or call (877)-901-6632
Room Rate Cut-Off: Monday, July 9, 2018
Room Rate: $229/night*, plus state & local taxes

Venue Details

Sponsors

Thank you to our sponsors for their continued support of ACA education!

To become an sponsor, email exhibit@acainternational.org or call (952) 259-2137. Download the Exhibitor & Sponsor Prospectus.

Exhibitors

ACA exhibitors bring you top industry products and services to help your company succeed. Visit these companies in the Expo Hall!

To become an exhibitor, email exhibit@acainternational.org or call (952) 259-2137. Download the Exhibitor & Sponsor Prospectus.

Already an exhibitor? Visit the Convention Exhibitor Service Center online.

Need additional registration? Use our Manual Exhibitor Registration Form.

AARC-360

AARC-360 is a firm of CPAs and Advisors specializing in SSAE16, SOC1 and SOC2 examinations and helping clients strengthen their Information Security and Compliance areas.

Exhibitor Details

Accelerated Data Systems

Collection and Accounts Receivable Software

Exhibitor Details

Advanced Fraud Solutions, LLC

At Advanced Fraud Solutions, our mission is to help collections businesses prevent check payments fraud by utilizing a combination of our intuitive web-based software solutions at the frontline and back office. On a daily basis, our innovative fraud prevention tools help firms of all sizes, and in all parts of the country eliminate losses and safeguard their financial assets, providing the level of protection that end-customers demand. At Advanced Fraud Solutions, we believe the best way to fight fraud is to prevent it.

Exhibitor Details

A-LIGN

A-LIGN is a cybersecurity and compliance firm that assists organizations of all sizes with the ever-changing cyber threat landscape. A-LIGN leverages our industry expertise to guide organizations towards security, compliance and privacy services that will enhance their information security to prevent cyber threats, and reduce risk, turning their security into a competitive edge.

Exhibitor Details

Apex Revenue Technologies

Apex Revenue Technologies assists healthcare providers & the companies that serve them to increase yield and to reduce bad debt while simultaneously tracking & improving patient satisfaction. Through Apex’s award-winning, personalized, financial-engagement-platform, Apex utilizes our unique insights into patient payment history and behavioral and demographic makeup to personalize each patient communication and payment interaction. Ask us about our Connect Guarantee where we put our money where our mouth is and guarantee our results!

Exhibitor Details

Applied Innovation, Inc.

Applied Innovation provides a suite of solutions for the ARM Industry designed to increase your bottom line. Compliant solutions for your continued growth and success.

Exhibitor Details

Arbeit Software

Exhibitor Details

Avcomm Solutions, Inc.

Avcomm Solutions is a woman-owned small business that specializes in headsets and other communications devices. Our headset experts, who have extensive product knowledge, personalize product recommendations for each customer to ensure maximum satisfaction. Customer relationships are important to us, and we continue to support our customers after purchase. Our commitment to customers includes a full-service web site with Click to Chat, same-day shipping on all in-stock orders, and competitive pricing.

Exhibitor Details

Balto

Balto's Live Call Guidance technology understands phone conversations and instantly alerts collectors with the best things to say at high-impact points in their calls. Balto detects potential compliance violations, collection opportunities, and other key conversation elements so that collectors can address them before the conclusion of the call.

Exhibitor Details

Beam Software

BEAM™ integrates a powerful array of functionality built on a general ledger accounting platform; tying together the tools and data sources required to track, measure, and improve performance and increase net portfolio income. Developed to be an integral part of any organization’s business collection and recovery process, BEAM™ eliminates complex and costly software upgrade problems by providing a secure Software as a Service (SaaS) that allows users to add or subtract collectors as your business needs fluctuate.

Exhibitor Details

BillingTree Payment Solutions

BillingTree is a tech-focused company committed to offering innovative card-not-present solutions to make processing payments easier for your company.

Exhibitor Details

Call Center Services International

Specialists in Establishing Call Centers in Mexico. CCSI is a World-class Contact Center for nearshore solutions strategically located in Baja California, Mexico.

Exhibitor Details

CDS Software

CDS Software has been an innovator in the accounts receivable management industry for over 35 years. It's flagship CollectOne is an award-winning, single source debt collection solution.

Exhibitor Details

CDYNE Services

CDYNE has been a premier provider of Communication and Data Quality APIs since 1999 allowing us to be an industry leader in voice broadcasting, text messaging and ringless voicemail. Our services can be used to prevent fraud in real time, scrub and enhance data or provide fast communication in any situation. All of our products use API technology to ensure cross-platform capability, scalability and easy integration. We guarantee 99.9% uptime with no hidden fees and customers only pay for what they use with our transaction-based.

Exhibitor Details

Chetu Inc.

Chetu provides customized software development solutions to the Collections industry. The company houses elite programmers with expertise in debt collection software including accounts receivable management, credit / risk management, credit risk reporting, collection case management /payment portals, and more. For more information, please visit www.chetu.com.

Exhibitor Details

Collect! Credit & Collection Software by Comtech Systems

Collect!'s flexible, modular and scalable solution is powerful enough for the busiest agencies. Cloud & premise, web access, automations, integrations, import & export and more.

Exhibitor Details

CompuMail

CompuMail provides print, mail and new media services to companies in both First and Third party spaces across multiple markets and industries.

Exhibitor Details

Comtronic Systems, LLC

For over 35 years, Comtronic Systems has been a leader in collection solutions offering cloud services for the Debtmaster Collection Systems and Debtmaster Call Center System.

Exhibitor Details

ContactRelief, LLC

Exhibitor Details

Cornerstone Support, Inc.

Cornerstone Support specializes in state licensing, bonds, and insurance. We have served as a valued partner to thousands of collection agencies, debt buyers, and attorneys around the world.

Exhibitor Details

Credit Clear

'Credit clear is a mobile communication and payment platform, utilising SMS and email to deliver actionable communications to debtors'

Exhibitor Details

CSS IMPACT!

With complete financial solutions for every market, CSS gives entities of all types and sizes the unique opportunity to implement a single all-encompassing financial solution to achieve business unification, automation, and optimization. CSS products are designed to target and eliminate costly points of failure, while enhancing current business processes to drastically increase ROI.

Exhibitor Details

Cubs Consulting

Cubs Consulting provides bolt-on products for The Collector System (TCS) by Ontario Systems.

Exhibitor Details

DAKCS Software Systems, Inc.

DAKCS has remained an industry leader for over 35 years in simplifying the process of accounts receivable and debt collection management. By creating innovative cloud and on-premise collection software solutions. Beyond ARM is our powerful, highly configurable, flexible technology solution.

Exhibitor Details

Debt$Net Collection Software

Since 1987, Debt$Net® Collection Software has provided collection agencies, law firms, debt buyers and in-house collection departments with one of the most comprehensive collection systems in the industry. Proven in the field, Debt$Net® Collection Software satisfies the collection requirements for companies specializing in Retail, Commercial, Medical, Check and Receivables Management collections.

Exhibitor Details

DialConnection, LLC

DialConnection offers the industry's only blended inbound/outbound cloud contact center with real time data integration to your system of record, delivering improved agent productivity, compliance and operational performance.

Exhibitor Details

Dorado Systems Incorporated

Dorado Systems is an innovator in the industry of Healthcare EDI, offering cutting edge technology to accelerate the connection between providers and a multitude of insurance carriers, vendors, and clearinghouses, utilizing both real time and batch processing. The country's largest firms and Institutions across the spectrum of healthcare, insurance, technology, and education partner with Dorado - Systems to transmit and receive the data that power their businesses, improve operational workflows and recover revenue.

Exhibitor Details

EFT Network, Inc.

EFT Network presents a powerful blend of ACH and Merchant Credit/Debit Card Processing services, combining extensive payment transaction technology expertise with industry specific complaince strategies, to provide an exceptionally stron value and resource capability to our ARM clients. Our services include all types of ACH processing, Remote Deposit Capture, TxtaCheck, and Merchant Credit/Debit Card Processing

Exhibitor Details

Enformion

A leading aggregator of public records data in the U.S., Enformion partners with first and third-party Collections to provide powerful, flexible customizable and cost-effective data solutions, including: • Right-party contact with best phone and address rankings • Up-to-date mobile and landline phones • Current address with history • Relatives and associates • Bankruptcy, liens, judgments • Deceased, and more! Enformion works so you can focus on collections. 30-day free trial available. www.enformion.com

Exhibitor Details

Enghouse Interactive

Enghouse Interactive's Intelligent Business Communication Suite is a comprehensive portfolio of three award-winning platforms: Outbound Communicator, Quality Management Suite, and Knowledge Management.

Exhibitor Details

Epicenter Technologies

With over 17 years of Accounts Receivable Management expertise, Epicenter is a leading provider of Outsourced Business Process Management and IT solutions. We have consistently delivered best in class operations while minimizing costs, through efficient management of processes, procedures and technology. In today's challenging environment, reducing the cost of collections is getting progressively difficult and most collection agencies struggle to increase ROI due to escalating wages. In our cost-optimized alternative solution, we provide competent dedicated collectors to work as an extension of your organization, duplicating your operations, quality and compliance practices. This model has helped agencies grow business with a minimum 30% cost-reduction, while all risks and compliance expectations are comprehensively covered and mitigated.

Exhibitor Details

EveryBill

EveryBill makes it easy for debtors to pay and collectors to collect. We design systems to meet your needs while providing fully compliant services as well as forward reaching systems, such as ADA compliance and multi-lingual solutions.

Exhibitor Details

ezPay365

ezPay365 provides compliant cost effective payment processing solutions for companies within the ARM/Collection, Healthcare and Legal markets. With 25 years ARM industry experience, ezPay365 works with ACA members to reduce their cost per transaction credit card/debit/ACH payments and supporting healthcare clients with obtaining HSA merchant accounts. Our payment channel solutions consist of collector/agent based, free on-line payment portal, payment negotiator with schedule payment options and e-Sign, IVR, TextPay and MobilePay. Reporting portal allows for customized reports, on-line chargeback dispute module and graphical trends.

Exhibitor Details

Focus One

Professionals dedicated to providing the best in multi-channel communications that allow our clients to reach their goals. We specialize in e-statements, print, and mobile communications.

Exhibitor Details

GC Services

For sixty years, GC Services provides award-winning customer care and account receivables management services to some of the most respected companies nationwide, including many Fortune 500 companies. Our clients come from a wide array of industries, which allows us to deliver best-in-class solutions. As a build-to-suit outsourcer, we customize each of our programs to our clients' specific needs. Our solutions are designed to protect your brand and enhance your bottom line. We offer the best of both worlds: the personalized attention of a boutique agency and the financial stability of a large company. We look forward to partnering with you.

Exhibitor Details

Innovis

Industry leader in receivable solutions.

Exhibitor Details

InStream

Headquartered In Nashville, Tennessee (AKA the Music City), InStream helps organizations become more efficient through improved business processes. The efficiency is achieved by combining customized solutions built with effective workplace technology, industry and business experts, workflow solutions, and outsourced transactional processing. Since It launched In 2004, InStream has grown from a small startup to a nationwide organization with 8 locations, a deep team of client focused technical and business experts, an array of industry loading technology, and a client list featuring recognized leaders in healthcare, financial, government, and business. We believe In a truly consultative approach focused on identifying your specific business challenges and crafting solutions designed to address those challenges specifically. We leverage our time, talent, and resources to more efficiently and expertly perform key business processes for our clientele.

Exhibitor Details

Interior Concepts

Interior Concepts manufactures factory direct call center cubicles and office furniture.

Exhibitor Details

International Association of Commercial Collectors, Inc.

The International Association of Commercial Collectors, Inc. (IACC) enhances the growth of its members by delivering education and professional resources in a collaborative environment. We pledge to our members that IACC will be the leading resource for commercial collection professionals who deliver high-quality, ethical and compliant commercial collection services to the credit granting community.

Exhibitor Details

International Sureties, LTD.

International Sureties has been in business for over 40 years and has grown into one of the largest bond brokers in the United States. We represent most of the major surety companies and our goal is always customer satisfaction.

Exhibitor Details

InterProse

Debt Recovery Software Platform & Virtual Agent Collector - secure & web-based, open for third party integrations, proprietary avatar, modern & cost effective.

Exhibitor Details

IQVentures

IC/ventures offers three cloud-based products that support the collections industry. SpeechlO - a revolutionary, cost-effective speech analytics and quality management platform that makes it easy to search, review and scare calls for compliance, script adherence, and more. Account Logic - an advanced identity and account verification platform designed to dramatically decrease your exposure to fraudulent transactions. And, Businessphone.com - a full-featured VolP telephone and network management platform.

Exhibitor Details

KG Hawes

"ARTrail" is a comprehensive and cutting-edge solution for the entire accounts receivable processes for early out and third party collections. "VoizTrail" is a game changing technology offering - Speech Analytics, Call recording and Call Auditing.

Exhibitor Details

KirkpatrickPrice

KirkpatrickPrice is a licensed CPA and PCIQSA firm performing assessments, audits and tests that strengthen information, security and compliance controls. KirkpatrickPrice commonly provides advice on SOC1, SOC2, HIPAA, HITRUST CSF, PCI DDS, GDPR, ISO 27001, FISMA, and CFPB frameworks.

Exhibitor Details

Latitude by Genesys

Latitude by Genesys® is an Accounts Receivable Management and Outsourcing Software. Our automation features all your company to accelerate key recovery functions and grow your receivables revenue. Genesys® powers the world's best customer experiences, across every channel, on-premise and in the cloud. Great business outcomes and lasting customer relationships begin at genesys.com

Exhibitor Details

Learn.net

Eterna is used daily by more than 100,000 employees in the financial services Industry. Collectors receive one (1) test question every day followed by remedial training to improve their proficiency levels. You can also deliver "learning moments" via Eterna. Our EternaPlus software allows training managers to create and assign short training videos, on-line courses and annual certification exams, for one low price. Our reports help you identify training or compliance gaps, and give you.documentation to support your firm during audits or lawsuits

Exhibitor Details

LexisNexis Risk Solutions

LexisNexis® Risk Solutions is a trusted data analytics provider for organizations seeking actionable insights to manage risks and improve results while upholding the highest standards for security and privacy.

Exhibitor Details

LocateSmarter, LLC

LocateSmarter offers customizable batch skip tracing and compliance solutions that improve contact rates, reduce costs and mitigate risks related to TCPA, FDCPA and Regulation E.

Exhibitor Details

LucentPay

LucentPay Is a full-service payment processor servicing the collections Industry. We handle all payment needs through low cost credit card and ACH processing, and our proprietary No-Cost-to-Biller model which can remove a collection agency's credit card and ACH costs.

Exhibitor Details

MicroBilt Corporation

Designed to help debt collection professionals, MicroBilt's suite of recovery and skip tracing tools provide current data that help you prioritize and successfully track people down and collect.

Exhibitor Details

Neustar, Inc.

Neustar, Inc. is a leading global information services provider driving the connected world forward with trusted, holistic identity resolution. As the only company capable of understanding who is on the other end of every interaction, Neustar is trusted by the world’s great brands to grow and guard their businesses with the most complete understanding of how to connect people, places and things. The combination of Neustar’s unique, accurate, and real-time identity system and our cloud-based workflow solutions empower our clients to make actionable, precise and valuable decisions across marketing, risk, IT/security, network and operations departments. More information is available at https://www.home.neustar.

Exhibitor Details

Nexinteractive

Triple your Contacts! No more Inbound drop calls, Eliminate downtime, 100% fallow platforms, Flash reports to your smart phone and more. We offer an all-Inclusive free Mal, as many agents and time as required. Proprietary features, Outbound vCiuster hammer, vertical dial, dynamic Filters, SMS/MMS broadcasting with response codes, agent screen data splash. Inbound: ACD shotgun, ACD cherry picker, IVFUACD 'Tiered agent skill base routing, on.the-go agent. IDR Intelligent data retrieval. Works from any device such as IPhone. Android, Pad, Macs, Linux. "N EX offers the highest dial ratios in the World"

Exhibitor Details

NobelBiz

NobelBiz™ is a world class provider of inbound/outbound telecommunications, compliance solutions and business intelligence for the collections industry.

Exhibitor Details

Noble Systems Corporation

Noble Systems Corporation is a global leader in customer communications, providing innovative solutions for Contact Center, Workforce Management, and Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble’s omnichannel premise, cloud, and hybrid platforms to manage millions of customer contacts each day.

Exhibitor Details

Nordis Technologies

Nordis Technologies is a leader and innovator in providing technology solutions to solve customer communications management and payment challenges. With Nordis' patent-pending, cloud-based Expresso application and product suite, including ExpressoPay, businesses can quickly and efficiently create and manage critical print and digital communications and payments. Nordis delivers an end-to-end solution, with state-of-the-art document delivery systems, workflow management and digital transformation solutions for communications and payments. Privately held Nordis Technologies is based in Coral Springs, Florida. For more information, visit www.nordistechnologies.com.

Exhibitor Details

NPC, Inc.

NPC combines high-volume personalized print communications, optimized mail delivery, fulfillment-on-demand services, return mail processing, and document-to-data conversion to create information management and delivery solutions for commercial, non-profit and government organizations.

Exhibitor Details

Nuxiba

Exhibitor Details

Ontario Systems

Ontario Systems has been a leading provider of software and solutions to the accounts receivable management (ARM) market for more than 35 years.

Exhibitor Details

OSG Billing Services

"OSG is a business technology partner providing collection agencies with a multi-channel communication and payments solution. OSG's comprehensive solutions includes collection letter design consultation and rendering, payment options via a user friendly portal and a suite of other services that reduces our clients' collections costs."

Exhibitor Details

Palinode

Productivity and Compliance Software, designed to assist in your Dispute Investigation Workflow.

Exhibitor Details

Pay N Seconds

Reduce processing cost with our innovative payment solutions tailored for your business and your customers' needs.

Exhibitor Details

Payment Savvy

If you want to get paid, it's time to be Savvy. Making sure your company collects receivables in a streamlined manner is our #1 job. That is why we have created a powerful suite of custom-built payment processing products. Payment Savvy will simplify your payment acceptance programs while boosting productivity and increasing revenue through our seamless web portal. Credit & Debit Card Acceptance - ACH Payments - Fee Free Processing - Pay by Text - Automated Payments - IVR

Exhibitor Details

PaymentVision

PaymentVision electronic payment services offers a PCI-certified payment gateway that connects to the ACH and credit card network, which allows our clients to accept electronic payments via phone, web or their own contact center using our suite of payment channels or a payment API.

Exhibitor Details

PayNearMe

PayNearMe, a service of PayNearMe MT, Inc., a wholly owned subsidiary of Handle Financial, Inc., has been enabling government agencies and businesses to accept cash payments remotely since 2009. Using PayNearMe, consumers can make payments on their own schedule, in their own neighborhood, at one of nearly 27,000 trusted locations in the U.S., which include 7-Eleven®, Family Dollar®, Casey’s General Stores and ACE Cash Express stores. PayNearMe processes cash payments for the IRS, Comcast, Greyhound, Oportun and the California Department of Child Support Services, among others.

Exhibitor Details

Payscout

The Payscout team has been offering a full range of Pei and FDCPA compliant payment processing solutions to collection agencies for over 10 years. Payscout was recognized as one of America's fastest-growing privately-held companies in 2014, 2015, 2016, and 2017, ranking #2,416 in 2014, /1434 in 2015, #383 in 2016, and #521 In 2017 on Inc. Magazine's Inc. 500/5000 list. Payscout was also ranked #17 among medium-sized companies on Entrepreneur's Top Company Cultures list (and #1 among Financial Services companies) for 2017. For more information, visit http://www.payscout.com.

Exhibitor Details

PCI Group, Inc.

Since 1970, PCI Group has been a leading provider of mission-critical communications for the Credit/Debt Collection/ARM industry, where security of customer-centric data is paramount, precision and accuracy are crucial and compliance is a must. As customer communications become more regulated and complex, the process to deliver these communications requires that customer data be handled securely and flawlessly delivered in compliance with the latest regulations. For close to 50 years, customers have entrusted PCI Group to handle every detail with near perfect precision—time after time.

Exhibitor Details

PDCflow

PDCflow’s Payment Management Solution offers a full suite of payment processing and compliance solutions specifically for the accounts receivable industry. The application allows for ease of payment with integrated regulation e compliance - all from one central platform.

Exhibitor Details

Peacock Consulting, LLC

Dedicated to the collection industry, Peacock Consulting provides software and consulting services for Compliance Management and Professional Practices Management Systems (PPMSTM).

Exhibitor Details

Peak Revenue Learning

Peak Revenue Learning provides a compliance training and knowledge retention application. KnowledgeLink will reinforce knowledge, promote accountability, and automatically create documentation of the company's compliance training efforts

Exhibitor Details

Provana, LLC

Provana is a leading provider of Compliance, Technology, and Business Process Management services to the credit and collections industry.

Exhibitor Details

Quantrax Corporation, Inc.

Quantrax is proud to have pioneered the development of intelligent debt collection software for the accounts receivable management industry. RMEx was designed to help overcome the limitations of existing database systems, increase the levels of automation and meet the needs of an ever changing collection industry. RMEx is an entirely different collection system than our competitors sell as it is designed to help control account flow, comply with regulations, and monitoring costs on an account by account level.

Exhibitor Details

RENKIM Corporation

Renkim, founded In 1982 is employee-owned and specializes In the distribution of mission critical financial messages via paper and electronic channels, Our client base and experience are within the healthcare, ARM, Insurance, financial, consumer media and automotive sectors. Renkim360 client portal provides clients with archival access for all paper and electronic messages, mail track, eNotice click tactics and reporting, Our commitment is client focused, providing Level 1 service- Accuracy and On-Time, with strict adherence to compliancy consisting of I-Iltech/HIPAA, PCI, GLBA, FISMA and SOC Type IL

Exhibitor Details

REPAY

REPAY is the premier full-service payment processing provider for the consumer finance industry. The REPAY payment platform provides direct integration to merchants ' core systems and access to a suite of payment technology products that includes credit/debit card processing, ACH processing, white labeled consumer facing payment portals, IVR/phone pay, text pay, kiosks, and electronic bill payment systems. REPAY provides real-time, innovative payment solutions, compliance education and expertise to the consumer finance industry through exceptional product and service experiences that increase payment acceptance and deliver enhanced value to all stakeholders.

Exhibitor Details

Resource Management Services

Resource Management Services, Inc. provides collection and compliance auditing services, produces industry conferences – Collection and Recovery Solutions and Debt Connection Symposium & Expo, and produces a news and industry resource and directory - DebtConnection.com. DebtConnection.com is an online resource for the collection and recovery industry, providing a searchable data base for collection and recovery vendors, service providers, debt buyers, debt sellers etc. as well as news, resources, white papers and jobs. You can also sign up for Complimentary news twice weekly by email.

Exhibitor Details

RevSpring

RevSpring is a technology services organization that provides intelligent communications and payment solutions to over 2,000 accounts receivables management, credit grantors, healthcare providers, and technology companies throughout North America.

Exhibitor Details

RNN Group, Inc.

RNN combines cutting edge technology, data science and data sets to deliver the first verified and accurate data procurement service. RNN Group offers a sophisticated, technologically-advanced approach to identifying and delivering verified and accurate asset data sets to drive compliance and liquidation. This centralized approach provides lenders with control, consistency and visibility — leading to greater efficiency, faster liquidation and increased ROI.

Exhibitor Details

ROYDAN Enterprises Ltd.

We are the developers of Bloodhound® debt collection software. We pride ourselves on doing things differently - not just the way we design our products, but the way we treat our customers.

Exhibitor Details

Solutions By Text

Servicing the industry for over 23 years by providing compliance based text messaging services. Billing reminders, Pay-by-Text, two-way texting for collections and inbound MMS.

Exhibitor Details

Swipebox

Visit Booth 227 for a FREE DEMO of Swipebox's newest technology launch - Online Responsive Payment Portal. Increase your payment volume, reduce cost, remove errors by facilitating Swipebox's all-in-1 FREEmium platform. Swipebox is the exclusive provider of automated technology focused payments.

Exhibitor Details

TCN, Inc.

TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide. TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording and business analytics required to optimize operations.

Exhibitor Details

TEC Services Group, Inc.

Celebrating its 20th Anniversary, TEC is a premier consulting firm serving as a trusted advisor and strategic partner to the debt collection industry. TEC provides professional, advisory and analytical services to enable market leaders in the ARM industry. Also offering the industry’s only fully managed data waterfall service, REVEALDataWorks.

Exhibitor Details

The Collections Coach, LLC

The Collections Coach offers powerful video coaching tips to improve your collecotrs performance immediately, and has now partnered with Balto speech analytics to provide your collectors with those tips on every call. Finally, a speech aniytics for collectors, not just management.

Exhibitor Details

The Intelitech Group

The Intelitech Group™, a premier analytics provider for the collections industry, provides consulting and technology solutions to help agencies work smarter to achieve optimal results. Intelitech brings extensive knowledge, insights and practical tools to help agencies delve deep into all facets of the organization to measure, analyze and implement results-oriented solutions.

Exhibitor Details

TriVium Systems, Inc.

Established in 1996, TriVium Systems is an exclusive Call Recording & Analytics solutions provider affiliated with ACA. Hundreds of collections agencies are successfully using TriVium’s SonicView call recording solution, uniquely built for accounts receivable marketplace (ARM) with over two decades of thorough understanding of collection space. SonicView is the only call recording solution that seamlessly integrates with all major collection software and dialers. Client compliance reports that took hours can be easily done with a few clicks and can also be automated in a few minutes with SonicView. SonicView also has additional capabilities like speech analytics, agent evaluation, security, compliance with PCI-DSS, HIPAA, FDCPA, FCRA, TCPA etc. and more.

Exhibitor Details

VeriFacts, Inc.

VeriFacts is a leader in skiptracing and asset location delivering high quality location information since 1987. VeriFacts operates with the highest level of ethics and brings the experience of carefully trained professionals who convert data into guaranteed results.

Exhibitor Details

Vertican Technologies, Inc.

Vertican Technologies provides the collection industry with best-in-class technology, making operations more efficient, compliant, and profitable. Our wide-ranging solutions include: Collection-Master, Q-Law, vMedia, YGC Solutions, vExchange, and Vertiply. With vExchange, your data can be augmented and analyzed at a central location. This includes data from all senders, receivers, and 3rd party vendors. vExchange's data validation, coupled with its powerful analytics result in lower costs and better performance

Exhibitor Details

VoApps DirectDrop Voicemail

VoApps DirectDrop Voicemail delivers a voice message directly to the consumer's voicemail box without calling the phone. Immediately increase right party contacts, dollars collected, and liquidation rates.

Exhibitor Details

WebRecon LLC

WebRecon's suite of tools identifies high-risk consumers with a history of filing FDCPA, TCPA or FCRA litigation, as well as pre-lit demands.

Exhibitor Details

Zipwhip

A Seattle-based SaaS company, Zipwhip is modernizing the business texting medium by enabling text messaging to existing landline, VolP and toll-free phone numbers. Zipwhip pairs direct network connectivity with easy, cloud-based software, so businesses of any size can give customers the choice to "text or call" and handle two-way text conversations at scale. Learn more about Zipwhip at www.zipwhip.com.

Exhibitor Details

Speakers

 

Dr. Josh Adams

Presenter Details

Mr. Bruce Akerly Esq.

Partner
Malone Akerly Martin PLLC
Dallas, TX

Presenter Details

Ms. Rozanne Andersen Esq.

VP, Chief Compliance Officer
Ontario Systems
Munice, IN

Presenter Details

Mr. Gary Anzalone

Owner
G2 Consulting, LLC

Presenter Details

Mr. Dennis Barton III

Managing Attorney
The Barton Law Group, LLC
St. Louis, MO

Presenter Details

Mr. James Bedell Esq.

general Counsel
Ascension Point Recovery Services, LLC.
Coon Rapids, MN

Presenter Details

Ms. Leslie Bender Esq.

Chief Strategy Officer & General Counsel
BCA Financial Services, Inc.
Miami, FL

Presenter Details

 

Rae Ann Bevington

Presenter Details

Mr. Jack Brown III

President
Gulf Coast Collection Bureau
Sarasota, FL

Presenter Details

Mr. Brandon Carnes Esq.

Associate
Rock Fusco & Connelly LLC
Chicago, IL

Presenter Details

Debra Ciskey

Compliance Officer
Wakefield and Associates Inc.
Aurora, CO

Presenter Details

June Coleman Esq.

Shareholder
Carlson & Messer LLP
Los Angeles, CA

Presenter Details

Mr. Timothy Collins Esq.

Chief Compliance Officer
TrueAccord Corp
San Francisco, CA

Presenter Details

Mr. Mark Colombell Esq.

Director
Thompson McMullan PC
Richmond, VA

Presenter Details

Ms. Elizabeth Conklin

Account Executive
State Collection Service, Inc.
Madison, WI

Presenter Details

Mr. Francis Creighton

President and CEO
Consumer Data Industry Association
Washington, DC

Presenter Details

 

Leah Dempsey

Presenter Details

Daniel Desatnick

Daniel B. Desatnick, MSP
President
The Allen Daniel Associates, Inc.
Waltham, MA

Presenter Details

Mr. Ranjan Dharmaraja

CEO/President
Quantrax Corporation Inc.
Bethesda, MD

Presenter Details

Mr. Nick DiGiovanni III

Managing Partner
RevMD Partners, LLC
Westmont, IL

Presenter Details

Mr. Anthony DiResta Esq.

Attorney
Holland & Knight
Washington, DC

Presenter Details

Reilly Dolan


Federal Trade Commission
Washignton, DC

Presenter Details

Ms. Caren Enloe Esq.

Attorney
Smith Debnam
Raleigh, NC

Presenter Details

Chase Espy


Balch & Bingham LLP
Birmingham, AL

Presenter Details

Mr. Michael Frost Esq.

Chief Compliance, Sales Officer & General Counsel
The CBE Group
Cedar Falls, IA

Presenter Details

Mr. Thomas Gavinski

Principal
TSG Advisors
Anoka, MN

Presenter Details

Mr. David Glezerman

Assistant Vice President
Temple University
Philadelphia, PA

Presenter Details

Mr. Jon Goldman

CEO
Brand Launcher
Pikesville, MD

Presenter Details

Mr. Jay Gonsalves

President
Action Collection Agencies Inc.
Middleboro, Mass.

Presenter Details

Mr. Tim Haag

VP of Support Services
State Collections Service, Inc.
Madison, WI

Presenter Details

Ms. Sarah Headly

President
Peacock Consulting, LLC
Monona, WI

Presenter Details

William Hopkinson

President and CEO
Valley Credit Service Inc.
Charlottesville, VA

Presenter Details

Mr. Bart Howard

Chairman of the Tennessee Collection Service Board
Founder
Voice Connect LLC
Dickson, TN

Presenter Details

Mr. David Kaminski Esq.

partner
Carlson & Messer LLP
Los Angeles, CA

Presenter Details

Mr. Harold Kim

Executive Vice President, Legal Reform Initiatives
U.S. Chamber of Commerce Institute for Legal Reform
Washington, DC 60615
United States

Presenter Details

Jessica Klander Esq.

Attorney
Bassford Remele
Minneapolis, MN

Presenter Details

Mr. Michael Klutho Esq.

Shareholder
Bassford Remele
Minneapolis, MN

Presenter Details

Ernest Kohlmyer III

Shareholder
Shepard, Smith, Kohlmyer & Hand, P.A.
Maitland, FL

Presenter Details

Roxanne Kracl

Partner
Lippes Mathias Wexler Friedman, LLP
Buffalo, NY

Presenter Details

 

Shannon Lane

Information Security Auditor
KirkpatrickPrice, LLC
Tampa, FL

Presenter Details

Mr. Brendan Little Esq.

Partner
Lippes Mathias Wexler Friedman, LLP
Buffalo, NY

Presenter Details

Monica Littman

Associate
Fineman Krekstien & Harris, P.C.
Philadelphia, PA

Presenter Details

SJorn Lundquist

Sales Manager
Professional Service Bureau, Inc.
Anoka, MN

Presenter Details

Mr. Andrew Madden

Vice President of State Government and Unit Affairs
ACA International
Alexandria, VA

Presenter Details

Ms. Robbie Malone Esq.

Attorney
Malone Akerly Martin PLLC
Dallas, TX

Presenter Details

Mr. Xerxes Martin Esq.

Attorney
Malone Akerly Martin PLLC
Dallas, TX

Presenter Details

Ms. Alicia McKeighan

Director of Compliance
Afni, Inc.
Bloomington, IL

Presenter Details

Ms. Alexandra Megaris

Counsel
Venable, LLP
New York, NY

Presenter Details

Brian Melendez Esq.

Member
Dykema Gossett
Minneapolis, MN

Presenter Details

Mr. Michael Meyer

CRO,CSO, Corporate Compliance
MRS BPO, L.L.C.
Cherry Hill, NJ

Presenter Details

Mr. Porter Morgan IV

President
CAC Financial Corp.
Oklahoma City, OK

Presenter Details

Mr. Mark Neeb

CEO
ACA International
Minneapolis, MN

Presenter Details

Mr. Patrick Newman Esq.

Attorney
Bassford Remele
Minneapolis, MN

Presenter Details

Mr. David Peltan Esq.

Partner
Peltan Law, PLLC
East Aurora, NY

Presenter Details

Mr. Justin Penn Esq.

Partner
Hinshaw & Culbertson, LLP
Chicago, IL

Presenter Details

Richard Perr Esq.

Attorney
Fineman Kerkstein & Harris P.C.
Philadelphia, PA

Presenter Details

Mr. Jonathan Pompan

Partner
Venable LLP
Washington, DC

Presenter Details

Mr. Michael Poncin Esq.

Attorney
Moss & Barnett
Minneapolis, MN

Presenter Details

John Raschke

Compliance Manager
Capitol One
Richmond,VA

Presenter Details

Mr. Christopher Rickman

President
Peak Revenue Learning
Columbia,SC

Presenter Details

Mr. Kenneth Rubin

President/CFO
Hollis Cobb Associates
Duluth, GA

Presenter Details

Ms. Karen Scheibe Eliason

Corporate Counsel
ACA International
Minneapolis, MN

Presenter Details

Mr. Richard Scherer Jr.

Partner
Lippes Mathias Wexler Friedman, LLP
Buffalo, NY

Presenter Details

David Schultz

Partner
Hinshaw & Culbertson LLP
Chicago, IL

Presenter Details

Mr. Andrew Shafer Esq.

Attorney
Andrew D. Shafer, PS
Seattle, WA

Presenter Details

Mr. R. Frank Springfield Esq.

Attorney
Burr & Forman LLP
Birmingham,AL

Presenter Details

Mr. Gregg Stevens Esq.

Member
McGlinchey Stafford PLLC
Dallas, TX

Presenter Details

Mr. Josh Stevens Esq.

Senior Associate
Mac Murray and Shuster, LLP
New Albany, OH

Presenter Details

Mr. Michael Strachan

General Counsel
Alltran Financial, LP
Houston, TX

Presenter Details

Harry Strausser III

Director of Education and Membership Development
ACA International
Bloomsburg, PA

Presenter Details

Ms. Nicole Strickler Esq.

President
Messer Strickler, Ltd
Chicago,IL

Presenter Details

Mr. Jason Tompkins Esq.

Partner
Balch & Bingham LLP
Birmingham, AL

Presenter Details

Mr. Jeffrey Topor Esq.

Attorney
Simmonds & Nartia, LLP
San Francisco, CA

Presenter Details

Mr. Peter Troia

Manager of Collections
Aurora Health Care
New Berlin, WI

Presenter Details

Mr. Jeffrey Turner Esq.

President
Surdyk Dowd & Turner Co LPA
Dayton, OH

Presenter Details

Roger Weiss

Chief Operating Officer
CACi
Saint Louis, MO

Presenter Details

Mr. Nick Whisler Esq.

Partner
Mac Murray and Shuster, LLP
New Albany, OH

Presenter Details

Mr. Keith Wier Esq.

Attorney
Maurice Wutscher, LLP
Austin, TX

Presenter Details

Explore This Exciting City!

Nashville, known as the country music capital of the world, is famous for its music scene, local attractions, and vibrant nightlife. To fully take advantage of this wonderful city, here are our top recommendations for you.

Dining

Nashville is famous for its down-home cookin,' with well-known staples such as Hot Chicken, Meat & 3, and, of course, BBQ.  The city's independent coffee scene is also noteworthy.  For our veggie lovers and vegan friends, scroll down for our picks for you!

Hot Chicken

What's your spice level?  Whether it's "slight tongue-tingle" or "crying at the dinner table," each of these restaurants have what you need, putting their own spins on the classic chicken dish, which generally sees chicken coated in cayenne paste and deep fried.

Prince's Hot Chicken |  Hattie B's Hot Chicken |  Bolton's Spicy Chicken & Fish | Pepperfire  400 Degrees Hot Chicken

Meat & 3

The process is as simple as the name: pick a meat (usually with a choice between fried chicken, pork chop, country-fried steak, and more). and then three side dishes (corn, green beans, mac n' cheese, potatoes, and many more depending on where you go), and you've got yourself a soul food classic described as "glorious vittles served with utmost informality."

Arnold's Country Kitchen |  Puckett's Grocery & Restaurant |  Wendell Smith's Restaurant |  Monell's

BBQ

Southern smoked ribs?  Nashville pulled pork shoulder?  Texas brisket?  How about all of the above?  The BBQ joints in Nashville aren't picky on what style you want, because they've got them all.  The city is a central Southern hub where all the surrounding BBQ styles meet, offering a variety of choices for all your meat needs.

Martin's Bar-B-Que Joint |  Jack's Bar-B-Que |  Hog Heaven   |  Peg Leg Porker   |  Edley's Bar-B-Que

Coffee

Why visit Starbucks or Dunkin Donuts when you could go to one of Nashville's many independent coffee shops, with unique, flavorful options that will leave you hooked (and wired).

8th & Roast   |  Bongo Java   |  Frothy Monkey

Vegetarian/Vegan-Friendly Options

Despite Nashville's reputation as a place for meat, the city also has many restaurants that cater to vegan/vegetarian diets, with delicious options in a variety of styles.

The Wild Cow   |  Graze   Woodlands Tennessee   |  Sunflower Cafe   

Shopping

Nashville's vibrant neighborhoods and districts offer up unique shopping experiences, whether you want to stick to the designer stores and chains over at Hill Center Green Hills, dive into an artist's haven in the electric East Nashville neighborhood, or explore high-end antique shops in Belle Meade/West Nashville.  If small shops are more your style, you may want to check out Hillsboro Village or The Gulch.  For a walk back in time, check out historic Downtown Franklin or 12th Avenue South.

Nightlife

If music is on your mind, Nashville is the place for you (it's not called Music City for nothing, right?).  Of course, there's the classic Ryman Auditorium and the world-famous Grand Ole Opry, but if you're looking for a more intimate setting (with food), the Bluebird Cafe is one of the city's most well-known and respected institutions.  Also, don't count out 3rd and Lindsley, another live-music venue with good music, good food, and good friends.  If blues is more up your alley, be sure to check out BB King's Blues Club or Bourbon Street Blues and Boogie Bar.

If you've got an itch to dance, there are plenty of clubs offering a variety of styles and atmospheres.  If you're looking for some swing and Motown, look no further than The 5-Spot.  If you're looking for a honky-tonkin' good time, check out Tootsies (where Dolly Parton was supposedly discovered!).

The Options are Endless

  • One of the most notable tourist attractions is the Country Music Hall of Fame, which memorializes the top performers of the genre in an architecturally unique building sure to please eye (and the ear!).
  • For a taste of comedy and music combined, check out The Big Bang Dueling Pianos and Zanie's Comedy Night Club.
  • Experience the unique pleaure of visiting Hatch Show Print, one of Nashville's most esteemed printing presses, which offers tours and features countless vintage posters, signs, and more.
  • Historic RCA Studio B offers a look into Nashville's musical past at a studio where thousands of famous songs were recorded, including over 200 by the King himself, Elvis Presley.
  • Take a scenic walk over Nashville's John Seigenthaler Pedestrian Bridge, with fantastic views of the river and the city's downtown area.
  • If you're an art lover, the Frist Art Museum is the place for you.  With upcoming exhibitions in modern art and architecture photography, you don't want to miss this museum.
  • Likewise, if you love art and nature, visit Cheekwood Estate and Gardens, a sprawling estate that has been converted into an art and history museum, located in a beautiful forested area.
  • For a break from country music and dancing, check out the Adventure Science Center, a fun and interactive science museum.
  • Visit the Johnny Cash Museum to get an in-depth look at one of country music's most famous - and complicated - artists of all time.
  • For a gigantic example of Greek architecture (in the States!), visit Nashville's Parthenon, a full-sized recreation of the building of the same name in Athens, Greece, located centrally in Centennial Park.