2019 Convention Live Stream

(8:00 AM - 3:00 PM Pacific)

Not able to make it to Convention this year?

While there’s nothing quite like the full Convention experience, we’re giving you a taste of what will be happening this year in San Diego. Check out these four FREE sessions you can view from the comfort of your home or office. Sessions will be live-streamed on Monday, July 15th and are available to both members and nonmembers.

All times listed are in Pacific Standard Time (PST)

Agent Engagement and Gamification in the Modern Call Center

Gamification is a critical component in the contact center technology ecosystem for improving agent satisfaction, productivity, compliance, and performance, and reducing employee turnover. This session shares approaches for aligning this technology with business intelligence to achieve dynamic results.

Session Details

Artificial Intelligence and Machine Learning: Effective Technology for your Business

The panel of distinguished experts will discuss how machine learning and artificial intelligence is currently deployed in the collection industry, how to embrace it, how to use it, and how to implement it into your business processes. They will also touch on the next wave of developing technologies in the ARM industry.

Session Details

Managing Your Brand – How to Handle Complaints & Reviews

Are there reviews online about your company? You may be clear about your company culture but the rest of the world may view it differently based on one bad online review. This session will cover steps to managing and responding to indirect complaints and reviews.

Session Details

Jump Start Your Text and Email Program – The Law, The Reg, The Solutions

Texts are calls, emails are writings and confusion abound. This session covers steps to moving your snail mail to electronic delivery including understanding how regulations impact your digital communications program, learning about the types of technology opportunities available and launching a new program.

Session Details

Sponsorships Available - $2,000

Capture more prospects by sponsoring this Live Stream version of select Monday sessions! Sponsor benefits include:

  • 3 slides to be shown while attendees wait for sessions to start.
  • Exclusive access to the list of online attendees
  • Branding on the Live Stream website
  • Logo and 25-word company description included in attendee thank-you email after the event.

Multiple opportunities available! For more information, email exhibit@acainternational.org or call (952) 259-2119.