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2023 Committee of 100 Meeting
“The C100 meetings have been invaluable to my business and career over the years. I still refer to notes and information I learned more than 10 years ago from industry experts and leaders at C100. Learning how and what some of the best and brightest in the industry are doing to meet their challenges every day is a tremendous gift our company, employees and of course our clients all benefit from. It is a tremendous meeting that offers the best solutions in a small group setting.” – Brian Watkins, President, Collect NorthWest
Exclusive Invitation-Only Event
Secure a competitive edge for your company, drive breakthrough innovation, and maximize team productivity. Through dynamic discussions at this invitation-only event, led by ACA 2022-2023 President Courtney Reynaud, you’ll learn from other top leaders in the industry to help you and your organization master complex challenges and capitalize on emerging opportunities.
- Gain exclusive insight you need to make smarter decisions for your organization––and yourself.
- Enhance your team’s productivity to boost your organization’s capabilities.
- Evolve your leadership style to lead better and motivate others to accomplish your company’s goals.
- Inspire and get inspired by others’ shared successes.
- Coach and be coached through sharing of missed opportunities.
- Take advantage of the opportunity to dialogue about current and future happenings at ACA.
In addition to the above peer-to-peer sharing opportunities, the Committee of 100 Meeting also features special events and ample time for networking or stepping away to catch up with the office.
Invitation Inquiries:
Contact Mary Thao, Director of Meetings & Events at [email protected].
Schedule
President's Welcome Reception
5:30 PM - 6:30 PM
The President’s Welcome Reception is officially sponsored by our Platinum Sponsors:
RENKIM
VoApps DirectDrop Voicemail
TCN
RevSpring
Breakfast (For Main Registrants Only)
8:00 AM - 8:30 AM
This breakfast is only for those registered to attend morning sessions.
Welcome
8:30 AM - 8:40 AM
Opening comments from President Courtney Reynaud
Introductions
8:40 AM - 9:15 AM
ACA Insights – A Federal and State Advocacy Update
9:15 AM - 10:30 AM
ACA leaders in D.C. will provide an update on the latest developments from Capitol Hill, federal regulators, and ACA’s political efforts. The discussion will cover challenges and new opportunities with the new Congress and Administration. Attendees are encouraged to engage in the discussion and provide feedback about what policy matters are most pressing to them.
Speakers:
Jack Brown, Michael Klutho, Kelsi Hamilton, Leah Dempsey, Andy Madden, Travis Snyder
REPAY Diamond Sponsor Presentation
10:45 AM - 11:00 AM
Learn about what's new at REPAY and what questions you should be asking your processors.
Peering Into the Crystal Ball: What Lies Ahead?
11:00 AM - 11:45 AM
Embark on a visionary journey into the future of the ARM industry. During this session, we will focus exclusively on what the future may hold for this evolving industry. From innovative advancements to potential challenges, as a group, we will delve into the exciting possibilities that lie ahead. Join us for an engaging discussion, imaginative exercises, and expert insights as we explore what the future of the ARM industry could look like and walk away with a deeper appreciation of the limitless possibilities for the ARM industry.
Adjourn (Afternoon on Your Own)
11:30 AM - 11:30 AM
The afternoon is on your own if you are not participating in the group event.
Special Event: Whale & Dolphin Watching Tour
1:15 PM - 4:30 PM
February is peak season for seeing dolphins and whales! This narrated tour by expert marine naturalist captains will teach you about the abundant ocean life along the coast. The time on the boat will be two hours.
1:15 load bus at hotel
1:30 buses leave hotel
2:00 leave the dock
4:00 return to dock
4:30 bus leaves back to hotel
Tickets: $170 per person
Bus to/from the hotel will be provided. On-board galley menu including burgers, quesadillas, alcoholic and non-alcoholic beverages are included.
Breakfast (for Main Registrants Only)
8:00 AM - 8:30 AM
This breakfast is only for those registered to attend morning sessions.
Remarks from Congressman Patrick McHenry
8:30 AM - 9:00 AM
Congressman Patrick McHenry is serving his tenth term as the representative for North Carolina's 10th Congressional District which comprises all or parts of nine counties in North Carolina, from the suburbs of Charlotte on Lake Norman to Pisgah National Forest in Burke County.
In the 118th Congress, Congressman McHenry was elected as the Chairman of the House Financial Services Committee, a committee he has served on since he was elected to Congress. As Chairman, he will continue advocating for innovative solutions that increase access to banking services and credit for American families and small businesses.
Prior to serving as the Chairman, Congressman McHenry was elected as the Republican Leader at the beginning of the 116th Congress. He also served as Vice Chairman of the House Financial Services Committee, a position he was appointed to at the beginning of the 114th Congress by then Chairman Jeb Hensarling (TX-05).
Best Ideas & Burning Issues - Part 1
9:00 AM - 11:00 AM
This session is the highlight of the event. All attendees will be required to submit best ideas and burning issues in advance of the meeting. Submissions will be shared with all attendees and discussed in this open-forum format.
Vendor Management Best Practices
11:00 AM - 11:45 AM
In this open-forum session, share your best practices in working with your vendors while learning from your peers. This session will not include Affiliate member participants.
Adjourn (Afternoon on Your Own)
11:45 AM - 11:45 AM
The rest of the day is on your own if you are not participating in the golf outing.
Golf Outing at Monarch Beach Golf Links
12:30 PM - 5:00 PM
Golf Fee: $300
Golf Club Rental: $90
Lunch and transportation to/from the golf course are on your own.
Breakfast (for Main Registrants Only)
8:00 AM - 8:30 AM
This breakfast is only for those registered to attend morning sessions.
Best Ideas & Burning Issues – Part 2
8:30 AM - 11:45 AM
Wrap-Up
11:45 AM - 12:00 PM
Adjourn (Afternoon on Your Own)
12:00 PM - 12:00 PM
Closing Dinner / ACPAC Thank You
6:30 PM - 8:30 PM
2022-2023 ACA President Courtney Reynaud along with ACPAC will close the event. Dress code: casual. A light sweater or long-sleeve shirt is recommended as it may get colder after sundown.
Dinner is sponsored by Connect International and ezPay365.
Hotel
Ritz Carlton Laguna Niguel
The Ritz-Carlton, Laguna Niguel offers a transformative resort experience in Southern California’s Laguna Beach community. Fusing modern luxury with playful creativity, the hotel embodies what makes Laguna Beach special. ACA has secured a hotel room rate you will not be able to secure elsewhere. You must register to continue holding your room. Holding multiple rooms will not be allowed at this time unless cleared by ACA. Register today to join ACA in southern California in February!
Room Reservations
Ritz-Carlton Laguna Niguel
One Ritz-Carlton Drive
Dana Point, CA 92629
TWO RATES & TWO DEADLINES
Run of House – Garden/Pool View
Rate Cut-Off: Monday, January 30, 2023
$349 Run of House plus $30 resort fee, state/local taxes, 0.275% tourism fee,
and $5.00 Dana Point TBID assessment charge per room per night.
Run of Ocean – Ocean/Coastal View
Rate Cut-Off: Wednesday, October 12, 2022 – EXTENDED!
$649 Run of House plus $30 resort fee, state/local taxes, 0.275% tourism fee,
and $5.00 Dana Point TBID assessment charge per room per night.*
A limited number of rooms are blocked for ACA attendees; therefore, we cannot guarantee rooms will be available through the reservation deadline. Make your reservations early! To receive ACA’s group rate, be sure to book using the reservation link above. For those looking to extend their stay, group rate is also available three days pre- and post-event based on hotel availability at the time of booking. Credit card is required to hold your reservation. Room cancellations must be submitted directly to the hotel at least seven (7) days prior to arrival or otherwise one night’s room, fees and taxes will be charged.
Check-In Time: 4:00 PM
Check-Out Time: 11:00 AM
Subject to change.
Beware of Unknown Housing Services
No third-party company or housing service is authorized to act on behalf of ACA International or the official event hotel(s) listed above. Be aware of potential fraud with third-party companies. Please use only the phone numbers and links provided above to reserve your room. Any companies claiming to represent ACA International, the ACA Convention or the above venues should not be trusted.
Important Travel & Ground Transportation Notes
John Wayne International Airport (SNA) is the closest airport and is about a 25-minute drive to Dana Point. Los Angeles International Airport (LAX) is about a 1-hour drive to Dana Point.
In addition to car rental and taxi, ground transportation options to/from either SNA or LAX include Lyft, Uber and airport shuttle and train.
Thank you to our sponsors who make this event possible!
Sponsorships for this event are sold out.
WebRecon identifies Professional Plaintiffs, Serial Litigants, and Frequent Filers lurking your database BEFORE you contact them and expose yourself to an all-but-guaranteed lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your data through WebRecon first. 2025 E Beltline Ave SE Ste 105 RevSpring’s comprehensive and compliant payment solutions enable organizations to streamline financial communications, reduce costs, mitigate risks, and improve collection outcomes. The purpose-built solutions take a holistic approach to the consumer’s financial journey by providing personalized print, online, phone, email and text communications and payment options. 38705 Seven Mile Rd Ste 450 TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing – no contracts, monthly minimums of maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN’s contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. 162 N 400 E Ste B200 Founded in 1982, Renkim is a 100% employee-owned consumer communications company specializing in the production and distribution of carious types of messaging. Through traditional print/mail and electronic bill presentment, our team of 135 employee-shareholders will ensure that your communication reaches its intended audience in the designated timeframe. With client-partners in the Utility, Healthcare, Marketing, Financial, and Automotive Industries, Renkim has 35+ years of experience in helping build custom communication solutions. 13333 Allen Rd VoApps DirectDrop Voicemail delivers a voice message directly to the consumer’s voicemail box without calling the phone.Immediately increase right party contacts, dollars collected, and liquidation rates.This creates the influx of inbound phone calls responding to DirectDrop Voicemails.New clients can be up and running in two business days. 5725 Buford Hwy NE CompuMail cultivates partnerships with our clients to ensure that they receive the best results, under the highest level of data security, at the most competitive price. We provide mailing and communication services, with a real-time portal to meet your management and oversight needs. Technology changes, business changes, but our commitment to service does not. 4057 Port Chicago Hwy Ste 300 Corporate Advisory Solutions (CAS) is a boutique investment and merchant banking firm with locations in Philadelphia and Washington, D.C. We specialize in providing M&A advisory, valuations, market intelligence, litigation support and consultative work for the tech-enabled outsourced business services (OBS) sector with a specific focus in the accounts receivable management industry. 2001 Market Street Suite 2500 Applied Innovation is helping to shape the future of the ARM industry. Platforms include a robust client portal, document management, payment negotiation, Regulation E electronic payment authorizations and TCPA communication authorization platforms. Partner with a company that understands your business challenges and evolves to provide cutting edge technologies to mitigate those dynamics. 93 Eastmont Ave Ste 112 Connect is a Nearshore outsourcing company, operations are located in Central America. Experts in Commercial and Consumer Collections. Why outsource with us? Focus on core tasks, increase profits, maintain operational control, staffing flexibility, dedicated teams, bi-lingual agents, plus many other benefits. 667 Central Ave Ste 1 ezPay365 a payment solutions provider for collection agencies and law firms. With 25 years ARM experience, we specialize in reducing credit card processing & ACH fees. We offer direct bill to merchant and convenience fee PassThru processing. Want a game changer for your agency? Schedule a demo for our Digital Debt Recovery platform and proprietary virtual terminal, both include Text/SMS and email. 7749 Tartan Fields Dr
WebRecon LLC
Grand Rapids, MI 49546-7673
(616) 682-5327
RevSpring
Livonia, MI 48152
(248) 567-7300
TCN
Saint George, UT 84770-7132
+1 (866) 745-1900
Renkim Corporation
Southgate, MI 48195-2216
(734) 374-8300
VoApps DirectDrop Voicemail
Atlanta, GA 30340
(855) 737-1596
CompuMail, Inc.
Concord, CA 94520-1160
(360) 260-1888
Corporate Advisory Solutions, LLC
Philadelphia, PA 19103
(215) 717-8719
Applied Innovation, Inc.
East Wenatchee, WA 98802-5305
(509) 886-3100
Connect International, LLC
Highland Park, IL 60035-5620
(312) 399-8178
ezPay365
Dublin, OH 43017-8772
(614) 738-4900
FAQs
Registration and Cancellation
By attending an ACA International (“ACA”) event, you acknowledge that you have read, understand and agree to ACA’s policies as listed on this page. ACA reserves the right to cancel any meeting.
You are authorizing ACA to use your image in any promotional or informational material produced by or on behalf of ACA. This includes, without limitation, video, audio and photographs which may be distributed in ACA Daily, on the ACA website, event recap videos, future event promotions, photo libraries, social media, and email.
A full refund minus a $75 processing fee will be provided for cancellations received by ACA in writing no later than Friday, January 6, 2023. No refunds will be granted on or after January 7, 2023, except as provided below. Registrations may not be transferred to another individual unless approved by ACA. No refunds will be given for no-shows.
Cancellation of Guest Registrations and Special Events
Full refunds will be provided for Golf, Whale Watching Expedition and any spouse/guest registrations if cancellation is made on or before Monday, January 30, 2023.
Cancellations Due to COVID-19
If you need to cancel your registration for any reason related to COVID-19, you will receive a full refund of all registration fees paid to ACA.
Note that ACA does not have authority to cancel hotel reservations that were not originally booked by ACA staff. To avoid hotel cancellation charges, your hotel reservations with the event hotel (“Hotel”) must be cancelled directly with Hotel. Failure to timely cancel your hotel reservations will result in charges. To cancel your reservation with the Hotel, see your hotel reservation confirmation e-mail they sent to you.
Assumption of Risk and Waiver of Liability
By registering for this event, you hereby acknowledge and agree that ACA is not responsible for any injury, claim, liability or other cause of action of any kind based upon or resulting from your participation in this event.
The novel coronavirus, COVID-19, has been declared a global pandemic. COVID-19 is highly contagious and is believed to spread mainly from person-to-person contact. By registering for or attending an ACA event, you (a) acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that you may be exposed to or infected by COVID-19 and that such exposure or infection may result in personal injury, illness, permanent disability, and death, (b) voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any injury, illness, damage, loss, claim, liability, or expenses, of any kind (“Claims”), that you may experience or incur, and (c) hereby release, covenant not to sue, discharge, and hold harmless ACA International, Inc., and its officers, directors, managers, employees, agents, affiliates, shareholders, members, successors, and assigns, from Claims of any kind arising out of or relating thereto.
In addition to all other policies relating to your attendance at an ACA event, you agree to comply with all COVID-19-related safety procedures that may be implemented by ACA or Hotel, or that may be required by law or recommended by public health agency, in order to protect as much as possible the health and safety of all event attendees.
Antitrust and Anti-Harassment Policy
ACA holds its members to the highest standards of professional conduct. These standards apply equally to all event participants. ACA expects event participants in any capacity to act responsibly and ethically when interacting with others at events. Please take a moment to review ACA’s Antitrust and Anti-Harassment Policies. If you have questions or concerns about possible non-compliance at an event, please inform a member of ACA’s staff.
Reservation Information-Sharing
ACA may provide personal registrant information, including the names, addresses, phone numbers and/or e-mail addresses of attendees and their guests, to Hotel and ACA may receive personal guest reservation details from Hotel for the limited purposes of event-related meeting planning and contract fulfilment. Visit the Hotel website for their full privacy policy. Your registration information will be shared with exhibitors and sponsors of the event as noted when you register. ACA may also contact you regarding your event participation or Hotel stay based on registration and reservation information received. You agree to receive communications from ACA, which may include marketing and promotional emails regarding ACA’s products and services. You can change your preferences at any time.
Updated December 7, 2022 – Check back often for updates.
A safe and comfortable experience at ACA International’s (“ACA”) 2023 Committee of 100 (“Event”) is a top priority for ACA as we plan for your arrival at the Ritz Carlton Laguna Niguel (“Hotel”) in Dana Point, CA. We have prepared these COVID-19 Safety Protocols with the health, safety and enjoyment of attendees in mind.
These safety protocols are based on local, state and federal recommendations and mandates. However, given the evolving nature of the pandemic and changing local, state and national guidelines and requirements, safety protocols will naturally be fluid. ACA reserves the right to modify or update these safety protocols at any time so that they are appropriately tailored to the state of the COVID-19 pandemic, its attendant health and safety risks, and national, state, and local requirements and guidelines, during the dates of the event.
Please check back periodically so you are aware of the safety protocols you will be expected to follow while attending the event.
By attending the Event, you and anyone travelling with you agree to follow the safety protocols set in place by ACA, Hotel, City of Dana Point and State of California, and the CDC, including those stated here and onsite at the event. ACA and Hotel reserve the right to ask any attendee or guest to leave the event and hotel premises at any time in the event of a suspected COVID-19 infection, exposure or symptoms.
HOTEL – Venue & Accommodations
From Marriott Hotels: As we welcome you back to our hotels around the world, we are committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19. Consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations, our Marriott Cleanliness Council is redefining our cleaning and safety standards. We will actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and associates. Learn more about our commitment to you.
ACA – On-site COVID-19 Safety
ACA will continue to follow CDC guidance at in-person events.
- Mask protocol will follow State of California and CDC guidance.
- Please bring your own masks. ACA will have disposable masks available if you need them.
- Hand sanitizer stations will be positioned in the meeting space.
- Sessions: Tables in sessions are set U-shape with two people per 6-foot table. Audience microphones will not be passed around the room. Each table will have their own microphone in sessions.
PARTICIPANTS – Self-Screening and Personal Accountability Commitment
Attendees’ commitment to act responsibly with respect to their own health and the health of others at the event will be critical to the success of the Event. In that regard, ACA expects all attendees and their guests to conduct daily self-screenings and to self-monitor for COVID-19 symptoms. Please review the CDC list of symptoms and CDC Quarantine & Isolation protocols before attending the Event.
If you are experiencing COVID-19 symptoms or test positive for COVID-19, or are exposed to someone who has COVID-19 symptoms or tested positive for COVID-19, during the Event, we ask that you please promptly notify an ACA staff member and excuse yourself from event activities. You may want to reference the CDC Coronavirus Self Checker at that time to obtain the CDC’s guidelines on staying away from others, testing and medical attention. ACA and Hotel staff will work with you to determine whether and when it may be appropriate for you to return to event activities.
TRAVEL – TSA & Airlines
Before you travel, please take time to also understand the protocols put in place by the Transportation Security Administration (TSA) and the major airlines:
Alaska Airlines
American Airlines
Delta Airlines
Frontier Airlines
JetBlue
Southwest Airlines
Sun Country