Continuing Professional Development

Campus ACA Academy is back!  ACA's Spring Forum & Expo is an event bringing together credit and collection industry professionals, clinicians, executives and vendors from around the world. A one-stop shop for credentialing, CCCO advanced training, attorney professional development, industry solutions and powerful networking are hallmarks of this industry-leading conference.

The fastest and most cost-effective way to achieve your industry designation.

Management
Designations


Campus ACA is featuring the two new management designations unveiled at Spring Forum 2018, Professional Collection Management and Collection Industry Professional.

Compliance
Designations


Why take the long road? Achieve your Credit and Collection Compliance Officer or Credit and Collection Compliance Professional designation in three days.

Attorney
Designation


An educational track dedicated for ACA attorney members seeking the Credit & Collection Compliance ACA industry designation.

ACA is pleased to present the following featured sessions for our upcoming Campus ACA Academy at Spring Forum. The credit and collection industry provides an ever changing learning landscape and our aim is for the Spring Forum to provide the very best and most up-to-date educational experience possible.

Campus ACA seminar materials are now in a digitally friendly format. Please plan to bring your favorite device (laptop, tablet, etc.) to Campus ACA Academy at Spring Forum for the optimal interactive experience.

Registration

7:30 AM - 6:30 PM Session Details

Understanding and Responding to the BCFP's Expectations

9:30 AM - 12:30 PM Session Details

This course provides a detailed look at the compliance priorities of the Bureau of Consumer Financial Protection as described in its Supervision and Examination Manual. Using principles from ACA’s Introduction to Collection Industry Compliance, this course offers considerations for aligning your Compliance Management System (CMS) with the Bureau’s objectives. You will also explore the examination process and ways to proactively curate key documents that support your compliance efforts.

Introduction to Collection Industry Compliance

9:30 AM - 12:30 PM Session Details

Embarking on a new compliance role can seem daunting. Learning how to find and use the right resources makes all the difference. Compliance experts will guide you through the maze of regulatory entities and the cycle of compliance while explaining how to create a strong team. Walk away with the ACA Compliance Checklist and other tools to take the next steps toward designing and implementing an effective Compliance Management System (CMS).

Keep Calm and Prevent UDAAP (1.5 hrs)

9:30 AM - 11:00 AM Session Details

How well can your team spot Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)? What about your network of partners? This course will review established federal guidelines for UDAAP and prepare you to develop a UDAAP risk management plan that encompasses your business and shared compliance obligations with clients and service providers.This course will prepare participants to: •Define UDAAP based on guidance provided by the Bureau of Consumer Financial Protection (BCFP) and other federal regulators; •Identify potential UDAAP risks and harm from the consumer’s perspective. •Integrate UDAAP into a CMS with regard to Board and Management Oversight and other controls as required by the BCFP and; •Develop a UDAAP risk assessment plan for service provider and client oversight.

Vendors and Your Compliance Management (1.5 hrs)

11:00 AM - 12:30 PM Session Details

Selecting, managing, and doing business with vendors and other service providers who are compliant with applicable state and federal consumer financial protection laws is an essential part of any responsible compliance management system. This course lays the groundwork for reviewing your vendor management program and updating it to meet these important compliance objectives. This course will prepare participants to: •Identify state and federal regulatory expectations for managing compliance risks—including Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)— associated with third-party service provider relationships. •Conduct due diligence to assess whether or not outside vendors are capable of complying with applicable federal and state consumer financial protection and other key laws before entering into a business arrangement. •Establish internal controls and on-going monitoring activities to assess third-party vendor compliance with consumer financial protection and other key laws. •Incorporate risk management, controls, and monitoring/audit activities for third-party vendors into your overall Compliance Management System (CMS).

Seminar Lunch

12:30 PM - 1:30 PM Session Details

Ethical and Professional Collections

1:30 PM - 3:00 PM Session Details

Whereas compliance is something you and your company may do, ethics is an internal dynamic or philosophy that can guide us on our professional journey. This course will review fundamental principles of business ethics and apply them to the collection industry. Discover and share opportunities to articulate the ACA Code of Conduct in your company mission, values, and compliance program in order to foster an ethical culture across your entire organization.

Building High Performing Teams

1:30 PM - 3:00 PM Session Details

Exceptional leaders invest in their most valuable asset: their people. This course is filled with ideas and activities to help managers, supervisors, and other team leaders recognize personalities and work styles, cultivate trust, negotiate conflicts, leverage team strengths for maximum performance, and celebrate success all within a structure of clearly defined goals and benchmarks for accountability.

Vetting Technology Vendors 10 Essential Steps

1:30 PM - 3:00 PM Session Details

In this dynamic environment in which technology solutions are available to improve the quality and efficiency of your operations, how do you vet potential technology vendors? Key questions arise about what risks to consider along with the rewards associated with these technology options. Knowing your alternatives and making sound business choices sometimes requires learning how these technology options work in your unique work environment. This course explores steps to take to assure you are not inadvertently sacrificing compliance for convenience – even if simply by asking the right questions of potential vendors. This course will prepare participants to: •Assess the potential risks of each vendor’s technology solution to your organization, clients, and customers. •Develop pre-purchase and ongoing due diligence evaluation strategies that address compliance and legal expectations regarding consumer financial protection (and other applicable) laws. •Create and maintain an inventory of your third-party technology vendors and their associated processes for security incident/breach notification requirements. •Incorporate risk management, controls, and monitoring/audit activities for technology vendors into your overall Compliance Management System (CMS).

Exhibitor Set-Up

2:00 PM - 4:30 PM Session Details

Data Security and Privacy I

3:30 PM - 5:00 PM Session Details

Data security breaches affect millions of consumers. This course will introduce you to notification laws and offer strategies for establishing effective policies and procedures, implementing essential safeguards, and practical considerations for notifying consumers in the event of a data security breach. You will also take home an extensive list of resources to consider when designing your own Data Security Compliance Program.

Building High Performing Teams (continued)

3:30 PM - 5:00 PM Session Details

Exceptional leaders invest in their most valuable asset: their people. This course is filled with ideas and activities to help managers, supervisors, and other team leaders recognize personalities and work styles, cultivate trust, negotiate conflicts, leverage team strengths for maximum performance, and celebrate success all within a structure of clearly defined goals and benchmarks for accountability.

Attorney Knowledge Exchange - Open Forum

3:30 PM - 5:00 PM Session Details

Opening Reception In Exhibit Hall

5:00 PM - 7:00 PM Session Details

Breakfast in Exhibit Hall

7:00 AM - 8:00 AM Session Details

Registration

7:00 AM - 4:30 PM Session Details

Data Security & Privacy I (continued)

8:00 AM - 9:30 AM Session Details

Data security breaches affect millions of consumers. This course will introduce you to notification laws and offer strategies for establishing effective policies and procedures, implementing essential safeguards, and practical considerations for notifying consumers in the event of a data security breach. You will also take home an extensive list of resources to consider when designing your own Data Security Compliance Program.

Effective Performance Management

8:00 AM - 9:30 AM Session Details

Gain the skills you need to effectively coach and manage your employees to achieve successful business results while creating and maintaining a positive work environment. Topics include giving everyday feedback and annual/mid-year/monthly performance reviews, discipline and corrective action.

Credit and Collection Compliance Attorney Workshop

8:00 AM - 9:30 AM Session Details

Key advanced compliance topics the workshop will address include: •Making your compliance artifacts accessible and communicating about them to your workforce and top management, •Designing evaluation and monitoring programs for your organization that weave your compliance objectives through this feedback loop; •Conducting effective internal investigations whether incident and/or complaint handling; and •Getting good at change and project management as your compliance management system matures.

Morning Break in Exhibit Hall

9:30 AM - 10:00 AM Session Details

Conducting A Risk Assessment

10:00 AM - 12:00 PM Session Details

Assessing risk means identifying who can be harmed and in what way(s). It is a complex but critical element in `maintaining an effective Compliance Management System (CMS). You will leave this course with methods, models, and tools to help you recognize and prioritize risks associated with your organization’s various compliance obligations. This course is a companion to ACA’s Advanced Compliance: Controls and Corrective Actions.

Exceptional Leadership

10:00 AM - 12:00 PM Session Details

The path toward exceptional leadership presents rewarding challenges and opportunities! This course will review the many tenets of leadership, categorize different leadership styles, encourage self-reflection on former leadership roles, and offer solutions to help you create and maximize time, prioritize responsibilities, and conquer conflict.

Credit and Collection Compliance Attorney Workshop (continued)

10:00 AM - 12:00 PM Session Details

Key advanced compliance topics the workshop will address include: •Making your compliance artifacts accessible and communicating about them to your workforce and top management, •Designing evaluation and monitoring programs for your organization that weave your compliance objectives through this feedback loop; •Conducting effective internal investigations whether incident and/or complaint handling; and •Getting good at change and project management as your compliance management system matures.

Lunch in Exhibit Hall

12:00 PM - 1:00 PM Session Details

Credit and Collection Compliance Attorney Workshop (continued)

1:00 PM - 2:30 PM Session Details

Key advanced compliance topics the workshop will address include: •Making your compliance artifacts accessible and communicating about them to your workforce and top management, •Designing evaluation and monitoring programs for your organization that weave your compliance objectives through this feedback loop; •Conducting effective internal investigations whether incident and/or complaint handling; and •Getting good at change and project management as your compliance management system matures.

Afternoon Break in Exhibit Hall

2:30 PM - 3:00 PM Session Details

Exhibitor Tear Down

3:00 PM - 5:00 PM Session Details

Duties of Data Furnishers Under the FCRA

3:00 PM - 5:00 PM Session Details

The Fair Credit Reporting Act (FCRA) and its implementing Regulation V require data furnishers to adopt reasonable policies and procedures surrounding the accuracy and integrity of their furnishing practices. Take a deep dive into these many requirements and take away key points to help you assess, evaluate, and update your compliance processes surrounding credit reporting, disputes, and more.

Credit and Collection Compliance Attorney Workshop (continued)

3:00 PM - 5:00 PM Session Details

Key advanced compliance topics the workshop will address include: •Making your compliance artifacts accessible and communicating about them to your workforce and top management, •Designing evaluation and monitoring programs for your organization that weave your compliance objectives through this feedback loop; •Conducting effective internal investigations whether incident and/or complaint handling; and •Getting good at change and project management as your compliance management system matures.

Continental Breakfast

7:30 AM - 8:00 AM Session Details

FDCPA: Advanced Issues

8:00 AM - 10:00 AM Session Details

This course explores compliance with the Fair Debt Collection Practices Act at a more technical level while featuring issues currently trending in consumer lawsuits and regulatory enforcement actions. There’s always something new— join your peers for a quick inventory of compliance obligations and take away ideas to assess and update your Compliance Management System (CMS) with regards to the FDCPA.

Managing the Collection Floor

8:00 AM - 10:00 AM Session Details

Tools and techniques such as key performance indicators, inventory and dialer management, and developing daily and weekly checklists can contribute to your company goals. This interactive forum gives attendees the chance to hear what other agencies are doing to improve collection floor operations.

Credit and Collection Compliance Attorney Workshop (continued)

8:00 AM - 10:00 AM Session Details

Key advanced compliance topics the workshop will address include: •Making your compliance artifacts accessible and communicating about them to your workforce and top management, •Designing evaluation and monitoring programs for your organization that weave your compliance objectives through this feedback loop; •Conducting effective internal investigations whether incident and/or complaint handling; and •Getting good at change and project management as your compliance management system matures.

Credit and Collection Compliance Attorney Workshop (continued)

10:15 AM - 12:15 PM Session Details

Key advanced compliance topics the workshop will address include: •Making your compliance artifacts accessible and communicating about them to your workforce and top management, •Designing evaluation and monitoring programs for your organization that weave your compliance objectives through this feedback loop; •Conducting effective internal investigations whether incident and/or complaint handling; and •Getting good at change and project management as your compliance management system matures.

Writing Effective Policies and Procedures

10:15 AM - 12:15 PM Session Details

Vital to any Compliance Management System (CMS), written policies, procedures, and work instructions each have unique characteristics that determine when they should be used. During this course, you will practice writing a sample of each using defined guidelines plus take home tools and samples that will jumpstart your development of this most important component of compliance.

ACA is pleased to present the following featured sessions for our upcoming Campus ACA Academy at Spring Forum. Please check back in as further educational content is confirmed and available for review. The credit and collections industry provides an ever changing learning landscape and our aim is for this event is to provide the very best and
most up-to-date educational experience possible.

Introduction to Collection Industry Compliance

Embarking on a new compliance role can seem daunting. Learning how to find and use the right resources makes all the difference. Compliance experts will guide you through the maze of regulatory entities and the cycle of compliance while explaining how to create a strong team. Walk away with the ACA Compliance Checklist and other tools to take the next steps toward designing and implementing an effective Compliance Management System (CMS).

Session Details

Keep Calm and Prevent UDAAP (1.5 hrs)

How well can your team spot Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)? What about your network of partners? This course will review established federal guidelines for UDAAP and prepare you to develop a UDAAP risk management plan that encompasses your business and shared compliance obligations with clients and service providers.This course will prepare participants to: •Define UDAAP based on guidance provided by the Bureau of Consumer Financial Protection (BCFP) and other federal regulators; •Identify potential UDAAP risks and harm from the consumer’s perspective. •Integrate UDAAP into a CMS with regard to Board and Management Oversight and other controls as required by the BCFP and; •Develop a UDAAP risk assessment plan for service provider and client oversight.

Session Details

Understanding and Responding to the BCFP's Expectations

This course provides a detailed look at the compliance priorities of the Bureau of Consumer Financial Protection as described in its Supervision and Examination Manual. Using principles from ACA’s Introduction to Collection Industry Compliance, this course offers considerations for aligning your Compliance Management System (CMS) with the Bureau’s objectives. You will also explore the examination process and ways to proactively curate key documents that support your compliance efforts.

Session Details

Vendors and Your Compliance Management (1.5 hrs)

Selecting, managing, and doing business with vendors and other service providers who are compliant with applicable state and federal consumer financial protection laws is an essential part of any responsible compliance management system. This course lays the groundwork for reviewing your vendor management program and updating it to meet these important compliance objectives. This course will prepare participants to: •Identify state and federal regulatory expectations for managing compliance risks—including Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)— associated with third-party service provider relationships. •Conduct due diligence to assess whether or not outside vendors are capable of complying with applicable federal and state consumer financial protection and other key laws before entering into a business arrangement. •Establish internal controls and on-going monitoring activities to assess third-party vendor compliance with consumer financial protection and other key laws. •Incorporate risk management, controls, and monitoring/audit activities for third-party vendors into your overall Compliance Management System (CMS).

Session Details

Ethical and Professional Collections

Whereas compliance is something you and your company may do, ethics is an internal dynamic or philosophy that can guide us on our professional journey. This course will review fundamental principles of business ethics and apply them to the collection industry. Discover and share opportunities to articulate the ACA Code of Conduct in your company mission, values, and compliance program in order to foster an ethical culture across your entire organization.

Session Details

Building High Performing Teams

Exceptional leaders invest in their most valuable asset: their people. This course is filled with ideas and activities to help managers, supervisors, and other team leaders recognize personalities and work styles, cultivate trust, negotiate conflicts, leverage team strengths for maximum performance, and celebrate success all within a structure of clearly defined goals and benchmarks for accountability.

Session Details

Vetting Technology Vendors 10 Essential Steps

In this dynamic environment in which technology solutions are available to improve the quality and efficiency of your operations, how do you vet potential technology vendors? Key questions arise about what risks to consider along with the rewards associated with these technology options. Knowing your alternatives and making sound business choices sometimes requires learning how these technology options work in your unique work environment. This course explores steps to take to assure you are not inadvertently sacrificing compliance for convenience – even if simply by asking the right questions of potential vendors. This course will prepare participants to: •Assess the potential risks of each vendor’s technology solution to your organization, clients, and customers. •Develop pre-purchase and ongoing due diligence evaluation strategies that address compliance and legal expectations regarding consumer financial protection (and other applicable) laws. •Create and maintain an inventory of your third-party technology vendors and their associated processes for security incident/breach notification requirements. •Incorporate risk management, controls, and monitoring/audit activities for technology vendors into your overall Compliance Management System (CMS).

Session Details

Controls and Corrective Actions

Building on strategies discussed in Advanced Compliance: Conducting a Risk Assessment, this course will show you how to use those results to design and implement control measures as part of your remediation process. This course will also explore control priorities defined by the Bureau of Consumer Financial Protection (BCFP) and discuss measuring the effectiveness of your controls using qualitative and quantitative methods.

Session Details

Data Security and Privacy I

Data security breaches affect millions of consumers. This course will introduce you to notification laws and offer strategies for establishing effective policies and procedures, implementing essential safeguards, and practical considerations for notifying consumers in the event of a data security breach. You will also take home an extensive list of resources to consider when designing your own Data Security Compliance Program.

Session Details

Attorney Knowledge Exchange - Open Forum

Session Details

Credit and Collection Compliance Attorney Workshop

Key advanced compliance topics the workshop will address include: •Making your compliance artifacts accessible and communicating about them to your workforce and top management, •Designing evaluation and monitoring programs for your organization that weave your compliance objectives through this feedback loop; •Conducting effective internal investigations whether incident and/or complaint handling; and •Getting good at change and project management as your compliance management system matures.

Session Details

Effective Performance Management

Gain the skills you need to effectively coach and manage your employees to achieve successful business results while creating and maintaining a positive work environment. Topics include giving everyday feedback and annual/mid-year/monthly performance reviews, discipline and corrective action.

Session Details

Conducting A Risk Assessment

Assessing risk means identifying who can be harmed and in what way(s). It is a complex but critical element in `maintaining an effective Compliance Management System (CMS). You will leave this course with methods, models, and tools to help you recognize and prioritize risks associated with your organization’s various compliance obligations. This course is a companion to ACA’s Advanced Compliance: Controls and Corrective Actions.

Session Details

Exceptional Leadership

The path toward exceptional leadership presents rewarding challenges and opportunities! This course will review the many tenets of leadership, categorize different leadership styles, encourage self-reflection on former leadership roles, and offer solutions to help you create and maximize time, prioritize responsibilities, and conquer conflict.

Session Details

Duties of Data Furnishers Under the FCRA

The Fair Credit Reporting Act (FCRA) and its implementing Regulation V require data furnishers to adopt reasonable policies and procedures surrounding the accuracy and integrity of their furnishing practices. Take a deep dive into these many requirements and take away key points to help you assess, evaluate, and update your compliance processes surrounding credit reporting, disputes, and more.

Session Details

FDCPA: Advanced Issues

This course explores compliance with the Fair Debt Collection Practices Act at a more technical level while featuring issues currently trending in consumer lawsuits and regulatory enforcement actions. There’s always something new— join your peers for a quick inventory of compliance obligations and take away ideas to assess and update your Compliance Management System (CMS) with regards to the FDCPA.

Session Details

Managing the Collection Floor

Tools and techniques such as key performance indicators, inventory and dialer management, and developing daily and weekly checklists can contribute to your company goals. This interactive forum gives attendees the chance to hear what other agencies are doing to improve collection floor operations.

Session Details

Writing Effective Policies and Procedures

Vital to any Compliance Management System (CMS), written policies, procedures, and work instructions each have unique characteristics that determine when they should be used. During this course, you will practice writing a sample of each using defined guidelines plus take home tools and samples that will jumpstart your development of this most important component of compliance.

Session Details

Speakers

To be announced.

Expand Your Customer Base

ACA exhibitors bring you top industry products and services to help your company succeed. Visit these companies in the Expo Hall!

To become an exhibitor, email exhibit@acainternational.org or call (952) 259-2137.

Download the Exhibitor & Sponsor Prospectus.

Applied Innovation, Inc.

Applied Innovation provides a suite of compliant solutions for the ARM industry. Our solutions can increase your bottom line with improved efficiencies, increased sales and client retention, and increased web payments. Reduce the cost to collect and manage compliance.

Exhibitor Details

EFT Network, Inc.

EFT Network has been a leading provider of Electronic Payment Processing solutions for 20+ years in the credit and collections industry. These innovative payment solutions help merchants reduce operating expenses while automating payment processing and posting, for faster more efficient - and profitable - businesses. These unparalleled payment processing solutions - along with EFT Network's technical expertise - ensure customized, flawless integration with your software.

Exhibitor Details

NPC, Inc.

NPC provides secure Collection Letters Production and Mail Delivery. Continually, one of the top suppliers to the Federal Government and a pioneer in data breach notification, we understand regulatory communications. We take a “do what we say, and say what we do” approach thereby ensuring that collection letters are delivered to the right person, in the right place, at the right time… on time, every time.

Exhibitor Details

Ontario Systems, LLC

Ontario Systems has been a leading provider of software and solutions to the accounts receivable management (ARM) market for more than 35 years.

Exhibitor Details

Peak Revenue Learning

Peak Revenue Learning provides a cloud-based employee education, compliance training, and knowledge retention application. KnowledgeLink will promote accountability, reinforce regulatory and policy knowledge, and lower the cost of training. Automatically create documentation of the training and knowledge building efforts of the company.

Exhibitor Details

Renkim Corporation

Founded in 1982, Renkim is a 100% employee-owned consumer communications company specializing in the production and distribution of various types of messaging. Through traditional print/mail and electronic channels like email and text, our team of 135 employee-shareholders will ensure that your communication reaches its intended audience in the designated timeframe. With client-partners in the Healthcare, Utility, Marketing, Financial, and Automotive industries, Renkim has 35+ years of experience in helping build custom communication solutions. Whether you're sending a statement, invoice, letter, bill, or notice, we can help. In addition to our state-of-the-art print operation we also offer lockbox and payment processing services. Renkim 360, our partner-facing portal, provides you with PDF archival access for all communications as well as USPS MailTrack data, eNotice Click Tactics, and customizable reporting. Our partner-driven approach includes SOC Type II, PCI-DSS, FISMA, and HIPAA compliance

Exhibitor Details

RevSpring

RevSpring is a high-growth technology services organization that provides intelligent communications and payment solutions to over 2,000 of the leading accounts receivables management, credit grantors, healthcare providers, and healthcare technology companies throughout North America. RevSpring enables its customers to deliver over one billion personalized financial communications through print, email, SMS, voice and web channels.

Exhibitor Details

ROYDAN Enterprises Ltd.

We're the developers of Bloodhound® debt collection software. We pride ourselves on doing things differently—not just the way we design our products, but the way we treat our customers. Stop by to see our latest developments!

Exhibitor Details

Sonnet by Palinode

Palinode's software -Sonnet - empowers fast and accurate processing of consumer disputes (eOSCAR and Direct) in a way that ensures compliance and clearly demonstrates “reasonable investigation”. By adding Sonnet – your productivity will increase 2-3 times generating savings as you integrate the software into your dispute procedures. Simplify your credit dispute investigation by adding Sonnet’s automation to your workflow.

Exhibitor Details

TCN, Inc.

TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, hospitals, and collection agencies worldwide. TCN combines a deep understanding of the needs of call center users with highly effective tools such as SMS, email, predictive dialer, IVR, call recording, and business analytics that are required to optimize operations while adhering to caller's requests.

Exhibitor Details

WebRecon LLC

WebRecon identifies "Professional Plaintiffs," "Serial Litigants," and "Frequent Filers" lurking in your database BEFORE you contact them and expose yourself to an almost-certain lawsuit. Protect your company from unnecessary consumer litigation by scrubbing your data through WebRecon first.

Exhibitor Details

Increase Your Visibility

Thank you to our sponsors for their continued support of ACA education!

To become a sponsor, email exhibit@acainternational.org or call (952) 259-2137.

Download the Exhibitor & Sponsor Prospectus.

Stay In Comfort

M Resort Las Vegas

The M Resort
12300 S Las Vegas Blvd, Henderson, NV 89044

Reserve your room or call (877) 673-7678
Room Rate Cut-Off: February 18, 2019 5pm Pacific

Room Rate: $165/night*, plus state & local taxes!
* Note: rate is based on single or double occupancy. Additional persons will be charged at a rate of $30.00 per person, per night.

Venue Details

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