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Continuing Professional Development

Campus ACA Academy is back and reimagined in a new version of ACA's Spring Forum & Expo. An event bringing together credit and collection industry professionals, clinicians, executives and vendors from around the world. A one-stop shop for credentialing, CCCO advanced training, attorney professional development, industry solutions and powerful networking are hallmarks of this industry-leading conference.

 

The fastest and most cost-effective way to achieve your industry designation.

Management
Designations


Campus ACA is unveiling two new management designations at Spring Forum, Professional Collection Management and Collection Industry Professional.

Compliance
Designations


Why take the long road? Achieve your Credit and Collection Compliance Officer or Credit and Collection Compliance Professional designation in three days.

Attorney
Education


An educational track dedicated exclusively for ACA attorney members who are committed to expanding their expertise in the credit and collection industry.

Advanced
Compliance


Already have your CCCO? You're ready for advanced compliance training. Campus ACA has curated an educational track dedicated to propelling CCCO's to the next level.

ACA is pleased to present the following featured sessions for our upcoming Campus ACA Academy at Spring Forum. The credit and collection industry provides an ever changing learning landscape and our aim is for the Spring Forum to provide the very best and most up-to-date educational experience possible.

Please check back as we continue to fill out the agenda.

Add On Seminar: ACA's Professional Practices Management System (PPMS)

8:00 AM - 5:00 PM Session Details

Reduce mistakes and improve your daily operations with this one-day training seminar on ACA’s Professional Practices Management System. More than 600 agencies are already benefiting from this training which will give you the tools you need to develop and implement industry-specific professional practices that fit your company’s unique needs. Get a head start on aligning your internal policies with today’s compliance issues by completing this first step toward ACA’s PPMS Certification. Attending this seminar will give your company a foundation for developing, implementing and adhering to professional practices and policies. Plus, it’s the first step toward PPMS certification!

Opening General Session

8:00 AM - 9:00 AM Session Details

Overview of ACA's Designations

9:00 AM - 9:15 AM Session Details

Attend this brief session to learn about ACA's designation programs. Attendees will be entered into a drawing to win prizes.

Writing Effective Policies and Procedures

9:30 AM - 11:00 AM Session Details

Are policies and procedures missing from your compliance management system? Or, do your policies and procedures need some attention? This course will provide information on the elements that should be included in writing a policy and procedure along with specific examples. You will be able to apply and adapt these examples to fit your needs.

Introduction to Collection Industry Compliance

9:30 AM - 11:00 AM Session Details

If you need help developing a compliance management system, this seminar is for you. Gain a basic understanding of the compliance management system process and learn how to create the right team to lead and implement your system. Using the ACA compliance checklist, walk away with a plan to develop or improve your compliance management system.

Introduction to Collection Industry Compliance (continued)

11:00 AM - 12:30 PM Session Details

If you need help developing a compliance management system, this seminar is for you. Gain a basic understanding of the compliance management system process and learn how to create the right team to lead and implement your system. Using the ACA compliance checklist, walk away with a plan to develop or improve your compliance management system.

FDCPA: Advanced Issues

11:00 AM - 12:30 PM Session Details

Go beyond the essentials of the FDCPA. Take a look at relevant court decision, CFPB guidance and regulatory enforcement actions impacting compliance with the FDCPA. Identify potential liability and defenses under the FDCPA.

Topics to discuss include:

  • Methods of communication and technology
  • Dispute, verification and cease communication requests
  • Call frequency
  • Collecting out-of-statute debts and settlement offers

How you will benefit:
Stay up to date on the latest FDCPA case law on leaving messages, settlement offers, validation notices and more.

Break for Lunch

12:30 PM - 1:30 PM Session Details

Duties of Data Furnishers Under the FCRA

1:30 PM - 3:00 PM Session Details

If you furnish data for consumer reports, you know the importance of understanding the laws governing consumer reporting. Avoid liability under the Fair Credit Reporting Act (FCRA) by learning how to identify portions of the FCRA that affect your daily operations, recognize how consumer reporting laws affect daily business decisions and remain in compliance with recent regulations regarding Identity Theft Prevention Programs.

Building High Performing Teams

1:30 PM - 3:00 PM Session Details

Being an effective leader of a team requires the ability to manage your most important assets: people and relationships. Leaders must be able to analyze and take advantage of team strengths, work with diverse styles, and create a competitive spirit that builds cooperation. This seminar will cover topics including strategies to successfully lead a team, work with different personalities and generations, hold an efficient team meeting and build morale. By the end of this seminar, you will have strategies and techniques for managing a diverse team of people to a higher level of performance.

Afternoon Break

3:00 PM - 3:15 PM Session Details

Building High Performing Teams (continued)

3:30 PM - 5:00 PM Session Details

Being an effective leader of a team requires the ability to manage your most important assets: people and relationships. Leaders must be able to analyze and take advantage of team strengths, work with diverse styles, and create a competitive spirit that builds cooperation. This seminar will cover topics including strategies to successfully lead a team, work with different personalities and generations, hold an efficient team meeting and build morale. By the end of this seminar, you will have strategies and techniques for managing a diverse team of people to a higher level of performance.

Ethical and Professional Collections

3:30 PM - 5:00 PM Session Details

Ethics continue to affect the daily operations of the credit and collection industry. This seminar discusses guiding principles to keep you and your agency on the right path. Learn what the industry and your peers are doing to adhere to the ACA Code of Ethics and Code of Operations as well as how to develop internal compliance procedures at your company. This seminar will encourage ethical and professional behavior at all levels.

Opening Reception in the Expo Hall

5:00 PM - 7:00 PM Session Details

Breakfast in the Expo Hall

7:00 AM - 8:00 AM Session Details

Advanced Compliance: Conducting A Risk Assessment

8:00 AM - 9:30 AM Session Details

Conducting a risk assessment of your compliance obligations is an essential component of the compliance management system process. In this advanced compliance course, you will leave this seminar with specific tools you can use to conduct a risk assessment within the compliance management system life cycle.

Effective Performance Management

8:00 AM - 9:30 AM Session Details

This seminar will provide the skills to effectively coach and manage your employees to achieve successful business results while creating and maintaining a positive work environment. Topics include giving everyday feedback and annual/mid-year/monthly performance reviews, discipline and corrective action.

Morning Break in Expo Hall

9:30 AM - 9:45 AM Session Details

Advanced Compliance: Controls and Corrective Action

10:00 AM - 12:00 PM Session Details

Creating and implementing effective remediation plans to mitigate your compliance risk is a key component of a compliance management system. This seminar will allow you to assess the controls that can be implemented based on your needs and help you drill down to specific project plans describing important elements such as actions, ownership, accountability and timing.

Exceptional Leadership

10:00 AM - 12:00 PM Session Details

Being a leader presents unique challenges and opportunities. As a leader, you have to understand your role as a supervisor, manage difficult situations, prioritize your roles and responsibilities and manage your time effectively. This course will cover basic leadership principles to help you discover how you may become a better supervisor and leader. Throughout the seminar, reflect on your own leadership skills to consider how you may improve your supervisory techniques.

Lunch in Expo Hall

12:00 PM - 1:00 PM Session Details

Data Security and Privacy I

1:00 PM - 2:00 PM Session Details

Data security breaches affect millions of consumers. As state data breach notification laws continue to grow and change, it’s more important than ever to stay on top of the regulations that apply to your business. In this seminar, you will learn to implement effective policies and procedures, notify consumers in the event of a data security breach and explore essential safeguards and strategies to develop a Data Security Compliance Program.

Successful Hiring Strategies

1:00 PM - 2:30 PM Session Details

Make sure you hire the right candidate for your open collector position. This seminar will help you develop interview questions and use an interview scorecard to take notes on three different candidates in this scenario-based training. You’ll receive sample forms and learn key strategies and skills that will help you ask the right questions and evaluate candidate responses.

Ice Cream in the Expo Hall

2:30 PM - 3:00 PM Session Details

Data Security and Privacy I (continued)

3:15 PM - 4:45 PM Session Details

Data security breaches affect millions of consumers. As state data breach notification laws continue to grow and change, it’s more important than ever to stay on top of the regulations that apply to your business. In this seminar, you will learn to implement effective policies and procedures, notify consumers in the event of a data security breach and explore essential safeguards and strategies to develop a Data Security Compliance Program.

Continental Breakfast

7:30 AM - 8:00 AM Session Details

Understanding and Responding to the CFPB

8:00 AM - 10:00 AM Session Details

The ACA CFPB seminar will walk you through the key steps in a compliance management system lifecycle and point out what the CFPB is going to be looking for in that system. Recent CFPB activities will be provided along with tools to help you audit your compliance management system and assess the compliance risk for your company.

Managing the Collection Floor

8:00 AM - 10:00 AM Session Details

This interactive forum gives attendees the chance to hear what other agencies are doing to improve collection floor operations.

Topics included are characteristics of exceptional collection floor leaders, equipping the floor, call monitoring, monthly production measurements, collector productivity, dialer management & statistics, inventory management, portfolio segmentation, managing client expectations and preparing for on-site client visit or audit.

Managing the Collection Floor (continued)

10:15 AM - 12:30 PM Session Details

This interactive forum gives attendees the chance to hear what other agencies are doing to improve collection floor operations.

Topics included are characteristics of exceptional collection floor leaders, equipping the floor, call monitoring, monthly production measurements, collector productivity, dialer management & statistics, inventory management, portfolio segmentation, managing client expectations and preparing for on-site client visit or audit.

Understanding and Responding to the CFPB (continued)

10:15 AM - 12:30 PM Session Details

The ACA CFPB seminar will walk you through the key steps in a compliance management system lifecycle and point out what the CFPB is going to be looking for in that system. Recent CFPB activities will be provided along with tools to help you audit your compliance management system and assess the compliance risk for your company.

Expand Your Customer Base

ACA exhibitors bring you top industry products and services to help your company succeed. Visit these companies in the Expo Hall!

To become an exhibitor, email John Rice at rice@acainternational.org or call (202) 810-8903.

Download the Exhibitor & Sponsor Prospectus.

Applied Innovation, Inc.

Solutions designed to increase the bottom line of receivables management organizations. Web portals that allow you to manage clients, manage compliance, increase web payments, and manage time. Scalable solutions to accelerate your growth, automating workflow and reducing expenses. Applied Innovation.

Exhibitor Details

Dorado Systems In.

Dorado Systems is the leader in healthcare coverage discovery. We locate active, billable insurance information on your self-pay account inventory. See us at Spring Forum to receive a no cost, no obligation test of our batch and real-time solutions.

Exhibitor Details

ezPay365

ezPay365 is a payment processing solutions provider for the ARM/Collection, Healthcare and eCommerce markets. With 24 years ARM industry experience, ezPay365 specializes in the processing of credit card, debit, HSA/FSA and ACH payments. Payment channels consist of collector/agent based, on-line payment portal, IVR and Mobile Pay.

Exhibitor Details

Peak Revenue Learning

Peak Revenue Learning provides a cloud-based employee education, compliance training, and knowledge reinforcement application. KnowledgeLink will promote accountability and reinforce regulatory and policy knowledge. Automatically create documentation of the compliance training, accountability, and knowledge building efforts of the company.

Exhibitor Details

RENKIM Corporation

Renkim, founded in 1982 is employee-owned and specializes in the distribution of mission critical financial messages via paper and electronic channels. Our client base and experience are within the healthcare, ARM, insurance, financial, consumer media and automotive sectors. Renkim360 client portal provides clients with archival access for all paper and electronic messages, mail track, eNotice, click tactics and reporting. Our commitment is client focused, providing Level 1 service- Accuracy and On-Time, with strict adherence to compliancy consisting of Hitech/HIPAA, PCI, GLBA, FISMA and SOC Type II. Contact: Bobbie Blue, Director of Business Development, NE 734-374-8312

Exhibitor Details

RevSpring

RevSpring is a high-growth technology services organization that provides intelligent communications and payment solutions to over 2,000 of the leading accounts receivables management, credit grantors, healthcare providers, and healthcare technology companies throughout North America. RevSpring - enables its customers to deliver over one billion personalized financial communications through print, email, SMS, voice and web channels.

Exhibitor Details

WebRecon LLC

WebRecon helps debt collectors, creditors, debt buyers and law firms reduce risk by providing a suite of tools to identify consumers with a history of filing FDCPA, TCPA or FCRA litigation. Prevent lawsuits before they have a chance to happen.

Exhibitor Details

Increase Your Visibility

Thank you to our sponsors for their continued support of ACA education!

To become a sponsor, email John Rice at rice@acainternational.org or call (202) 810-8903.

Download the Exhibitor & Sponsor Prospectus.

To be announced.

Stay In Comfort

M Resort Las Vegas

Experience luxurious accommodations, unrivaled personalized services and non-stop entertainment and excitement at this elegant resort spa and casino, situated on the south strip Las Vegas, close to Interstate 15.

The M Resort Spa and Casino provides everything needed for a memorable stay. Relax with a massage from the full-service spa, enjoy a gourmet meal at one of the 8 on-site restaurants or take advantage of live nightly entertainment. The hotel also features a spacious gaming floor, complete with slot machines and card games.

The hotel has the Ravello Lounge, as well as 6 Bars. Free daily newspapers are provided.

Guests at the M Resort are provided with access to nearby top-rated golf courses. Luxury shopping is also only minutes away, and easily accessible with the hotel's shopping shuttle service. The hotel also provides a free shuttle service to the nearby McCarran International Airport.

Venue Details