Blueprint Quality Management System Workshop
Tuesday, July 19 – 7:30 a.m. – 5:00 p.m.
Held in-conjunction with ACA’s Annual Convention & Expo
Show your clients that your agency is one they can trust by pursuing the Blueprint Quality Management System certification. Blueprint is the redesigned and modernized Professional Practices Management System (PPMS). Held one day before the convention kicks off, this Blueprint workshop is the first step to initial certification. The 18 elements presented will help organizations cut down on the number of mistakes it makes, improve inter-departmental communication, efficiently resolve client issues and improve their bottom-line. Learn more about Blueprint certification online at https://www.acainternational.org/education/blueprint.
(Training Zone is not valid for this in-person training.)
7:30 a.m. Continental Breakfast
8:00 a.m. Workshop Begins
12:00 p.m. Lunch
1:00 p.m. Workshop Resumes
5:00 p.m. Workshop Ends
Meet Your Instructor
Director, Organizational Training and Development
State Collection Service, Inc.
Beth Conklin has over 26 years in the credit and collection industry with experience as a collector and production management before managing both the training and compliance departments for two top debt collection agencies. Beth is currently Director, Organizational Training and Development with State Collection Service, Inc. Beth holds the TSP and CCCO designations and is a Certified Instructor for the ACA, earning both the Fred Kirschner Award in both 2013 and 2015 as well as recognition as the ACA Certified Instructor of the Year for 2012 and 2016. Beth has contributed to multiple magazine articles, has been recognized as one of 32 Top Collection Professionals in the industry in 2014 & 2018 and continues to serve on the ACA Education Council.