(9:30 AM - 11:00 AM Central)

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Amy Canaday

Director of Business Development
CollectionCenter, Inc.
Loveland, CO

Presenter Details

Christopher Morris Esq.

Bassford Remele
Minneapolis, MN

Presenter Details

Why Should I Attend?
This course goes beyond the fundamental communication dos and don’ts of ACA’s FDCPA Essentials for the Accounts Receivable Management Industry and explores interpretations of the Fair Debt Collection Practices Act trending in consumer lawsuits, court decisions, and enforcement actions. This awareness may help you enhance your compliance program proactively, and thus, increase your accountability for the FDCPA and other consumer protection laws. (90 minutes, .75 PDUs). Can't attend live? Try ACA Core Curriculum On Demand.


ACA CCCO Badge ACA CCCP BadgeThis course is required for the Credit and Collection Compliance Professional (CCCP) and Credit and Collection Compliance Officer (CCCO) designations. It may be used as renewal credit for other designations. Can't attend the live session? Try ACA Core Curriculum On Demand!

This course will prepare participants to:

  • Categorize liability and damages for violations of the FDCPA.
  • Identify the criteria necessary to exercise a Bona Fide Error Defense.
  • Track trending areas of concern in communications with consumers, debt collection practices, and applicability of the FDCPA using industry resources.
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Attend this seminar with the WebEx Mobile App. You will still be required to enter the WebEx login information provided.

Cancellation Policy

ACA reserves the right to cancel or modify the program or substitute speakers. If ACA should cancel the program, registrants will receive a full refund.

Cancellations received less than 3 business days prior to the seminar will be charged $35 cancellation fee. E-mail your cancellations to If you do not cancel prior to the session and do not attend, you are still responsible for full payment.

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