2020 Fall Forum Exhibitor Center

Welcome to the 2020 Fall Forum Sponsor/Exhibitor Center.

This page is built to house all pertinent information regarding to exhibiting at the 2020 Fall Forum. Be sure to bookmark this page for quick reference! Additional information may be added as it is available.

Virtual Exhibitor Experience

We’re looking forward to the event and are so excited to have you on board. Take a look at the summary of your exhibitor experience: Sponsor/Exhibitor Info. Stop back on this page for tips and tricks as we get closer to the event.

Building Your Exhibit Booth

Exhibit Booths will be built in partnership between you and ACA staff. View the Booth Building Guide for more information.

Build Out Overview:

  1. Review the Booth Building Guide and Booth Information Form with your internal team.
  2. If you’re ready to start, move on to step 3. If you have questions, email exhibit@acainternational.org or call Mary at (952) 259-2119.
  3. Complete and submit the Booth Information Form to exhibit@acainternational.org no later than October 14.
  4. Participate in an ACA & Exhibitor booth review call between October 14 – October 23 or sooner if all of your items are submitted in the correct format. You will have opportunity to review, provide feedback and see updates.
  5. Participate in an optional Exhibitor Best Practices Training on November 2. Watch for more details to come.

Exhibitor Platform Training - November 2 (time to be announced) 

This is an opportunity for all exhibit booth staff to walk through the live virtual platform. Platform training will be provided by ACA staff emphasizing key elements available to customize your virtual experience. Training is highly recommended but is not required. Meeting invites will be sent to registered booth staff and Tradeshow Coordinators. Please reach out to exhibit@acainternational.org if you did not receive it by October 30.

Expo Hours

The Sponsor Showcase is open and accessible to attendees throughout the two-day live event. You are encouraged to have an active presence on the platform throughout the two day live-event agenda. However, we have specific Sponsor Showcase Hours dedicated on each day as outlined below. All times listed are in Central Time.

Wednesday, November 4, 2020

Virtual Event Hours: 10:00am - 4:00pm CT

Exhibitor Showcase Hours:

12:00 – 1:00pm CT

2:00 – 3:00pm CT

Thursday, November 5, 2020

Virtual Event Hours: 10:30am - 4:30pm CT

Exhibitor Showcase Hours:

11:30am – 12:30pm CT

1:30 – 2:15pm CT

Lead Retrieval

Lead retrieval is automatic for all exhibitors at no additional cost. Attendees who stop at your booth will be tracked throughout the event. At the end, you’ll get a list of everyone who stopped by your booth – regardless of whether you interacted with them or not. As booth staff, you can see attendees who entered and exited your booth by viewing your Visitor Log on the Interaction panel within your Exhibit Booth. Click on the attendee’s name to send them a chat message.

Show Rules & Registration Policies

All Exhibitors are required to abide by the following policies:

Exhibit & Sponsorship Rules & Regulations.

Registration and Reservation Information-Sharing Policies
Registration and Reservation Information-Sharing Policies

Antitrust & Anti-Harassment Policies
ACA holds its members to the highest standards of professional conduct.  These standards apply equally to all event participants.  ACA expects event participants in any capacity to act responsibly and ethically when interacting with others at events.  Please take a moment to review ACA’s Anti-Harassment and Antitrust Policies.  If you have questions or concerns about possible non-compliance at an event, please inform a member of ACA’s staff.

Register Your Booth Staff

  • Reach out to Patty Dahmen at memberservices@acainternational.org to register your booth staff.
    • Gold Sponsors = 3 complimentary registrations
    • Silver Sponsors = 2 complimentary registrations
    • Bronze Sponsors = 1 complimentary registration
  • Each additional registration is $299 for members or $549 for nonmembers.
  • Full registrations include expo hall access, ability to have virtual chats and video chats with attendees, access to all sessions, resource page, Women in Collections Resource Council (WICRC Special Session, WICRC Happy Hour and the ACPAC Happy Hour.
  • We recommend having headshots for all booth staff. These can be uploaded once you have access to the platform. 

Attendee Lists

An attendee list in Excel format will be provided two weeks before, one week after the event and 48 hours before the event. List will include name, title, company, address, phone and email for attendees who did not opt out of receiving marketing from exhibitors/sponsors. The email will be sent from exhibit@acainternational.org to the assigned Trade Show Coordinator (listed on your exhibit application). Solicitations made from each list (pre and post) should be limited to one-time (either by phone, mail or email). Please reference section 10F of Exhibit Rules & Regulations for full policy; reach out with any questions. 

Innovation Stage

All sponsors are invited to submit presentation proposals for the Innovation Stage. The Innovation Stage provides a platform for exhibitors and sponsors to deliver 15-minute presentations on new technology or solutions that advance the credit, collections and accounts receivables industries. It also allows attendees to hear about these solutions without having to miss breakout sessions. Only 12 spots are available on the schedule. Submissions are due by Friday, October 2 or until spots are filled.

Email Signatures

Convention email signature images are available for you to add to your email signature to promote your participation in the 2020 Fall Forum. Downloadable image coming soon!

Planning Your Virtual Experience

The virtual platform is filled with options to maximize your experience and expand your reach.  Here are a few ideas you can consider:

  • Save time to attend sessions and engage in session chats
  • Reach out to attendees in the platform and request meeting times. Attendees will be loaded into the platform 5 days prior to the event.
  • Set up an existing Zoom account to utilize for product demos or small group discussions.
  • Test your equipment in advance; know how to function your video and audio options.
  • Reach out to attendees in advance with a “looking forward to seeing you online” message.
  • Have dedicated staff attentive to the virtual platform throughout the event.
  • Establish your goals: strategize as a team exactly what you are trying to achieve.
  • Create Aesthetics: take time to create a visually appealing booth.
  • Host a Social Booth: challenge the limits of time and space; utilizing social media to build conversation around, during and after event.
  • Follow Up: ensure no leads fall through by utilizing the pre and post show attendee lists and Social Lounge and Who’s Online areas within the Virtual Platform. Remember, you’ll receive a download of your visitor’s log at the end of the event.
  • Consider identifying an attendee group to send GrubHub or DoorDash gift cards to as a personal touch during the virtual event.

Have ideas to share with fellow affiliate? Submit them to exhibit@acainternational.org and we’ll update the Exhibitor Service Center with a growing list.

Cancellation Policy

Booth fee and sponsorship fee will be refunded in full providing written cancellation via e-mail prior to Monday, October 5, 2020. Requests can be sent to exhibit@acainternational.org. Any cancellations after this date will be non-refundable.


General Booth Questions / Build Your Booth

Mary Thao, CMP
Director of Meetings & Events
(952) 259-2119

Register Your Booth Staff

Patty Dahmen
Senior Member Services Specialist
(952) 259-2141



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