ACA White Papers

ACA International releases White Papers to demonstrate the critical role debt collection plays in the U.S. economy, as well as to address issues relevant to the debt collection industry. ACA’s White Papers are an important tool for decision makers to gain insights about the debt collection industry and the benefits that it creates.

Latest Release: 

A Review of Debt Collection Complaints Submitted to the Consumer Financial Protection Bureau’s Complaint Database in 2017

Archived Releases: