CFPB Resource CenterMaterials provided by ACA and the CFPB to help you comply with CFPB expectations.
CFPB Compliance Resources
CFPB Examination Procedures for Debt Collectors
The CFPB's examination procedures that specifically apply to larger participants in the consumer debt collection market and other entities within the supervisory authority of the CFPB to the extent that they seek to collect debt from consumers.
CFPB Supervision and Examination Manual
The CFPB’s Supervision and Examination Manual is the guide CFPB examiners use in overseeing companies that provide consumer financial products or services.
CFPB Compliance Bulletins
The CFPB periodically releases compliance bulletins which provide useful policy guidance on CFPB expectations of regulated entities.
Organizational chart of the CFPB, updated May 11, 2018.
CFPB Consumer Complaint Database
Access consumer complaint data and narratives.
Consumer Complaint Portal Sign Up
The CFPB began adding debt collection complaints to its Consumer Complaint Database in November 2013. Sign up to start reviewing and responding to complaints the CFPB may have received about your company.
CFPB Consumer Complaint Portal Manual
A guide developed by the CFPB to help companies navigate the CFPB Complaint Portal, , updated April, 2017.
FAQ's Consumer Complaint Database
Answers to common questions from ACA's teleseminar held on May 16, 2013 on the CFPB consumer complaint databse.
FAQ's Larger Market Participant Final Rule
Common questions about the CFPB and Larger Market Participant Rule for debt collection.
ACA's Compliance Checklist
Based on the CFPB's Examination Procedures for Debt Collection, ACA's Compliance Checklist assists you determining whether your compliance program is in line with CFPB expectations.
ACA Seminar: Understanding and Responding to the CFPB's Expectations
Follow the link above to learn more about this CFPB seminar and other ACA educational offerings.
ACA SearchPointTM Documents
Find relevant CFPB-related documents by selecting the CFPB tag.