BCFP Resource CenterMaterials provided by ACA and the BCFP to help you comply with BCFP expectations.
BCFP Compliance Resources
BCFP Examination Procedures for Debt Collectors
The BCFP's examination procedures that specifically apply to larger participants in the consumer debt collection market and other entities within the supervisory authority of the BCFP to the extent that they seek to collect debt from consumers.
BCFP Supervision and Examination Manual
The BCFP’s Supervision and Examination Manual is the guide BCFP examiners use in overseeing companies that provide consumer financial products or services.
BCFP Compliance Bulletins
The BCFP periodically releases compliance bulletins which provide useful policy guidance on BCFP expectations of regulated entities.
Organizational chart of the BCFP, updated May 11, 2018.
BCFP Consumer Complaint Database
Access consumer complaint data and narratives.
Consumer Complaint Portal Sign Up
The BCFP began adding debt collection complaints to its Consumer Complaint Database in November 2013. Sign up to start reviewing and responding to complaints the BCFP may have received about your company.
BCFP Consumer Complaint Portal Manual
A guide developed by the BCFP to help companies navigate the BCFP Complaint Portal, , updated April, 2017.
FAQ's Consumer Complaint Database
Answers to common questions from ACA's teleseminar held on May 16, 2013 on the BCFP consumer complaint databse.
FAQ's Larger Market Participant Final Rule
Common questions about the BCFP and Larger Market Participant Rule for debt collection.
ACA's Compliance Checklist
Based on the BCFP's Examination Procedures for Debt Collection, ACA's Compliance Checklist assists you determining whether your compliance program is in line with BCFP expectations.
ACA Seminar: Understanding and Responding to the BCFP's Expectations
Follow the link above to learn more about this BCFP seminar and other ACA educational offerings.
ACA SearchPointTM Documents
Find relevant BCFP-related documents by selecting the BCFP tag.