ACA MissionLead the accounts receivable management industry through education, advocacy and resources designed to help members succeed.

Vision

• ACA International is the recognized thought leader, indispensable resource and voice of the accounts receivable management industry.

Values

• Servant Leadership: Through proactive and responsive member engagement ACA staff and volunteers serve the needs of members first in order to equip them for success.
• Member Centric: We ensure association’s focus is designed to help all members succeed.
• Integrity: We conduct ourselves ethically, responsibly and honestly, with respect for all.
• Advocacy: We influence positive change for the accounts receivable management industry through legislative, regulatory, and litigation reform at federal, state and local levels.
• Innovation: We continue to revolutionize our industry by promoting an environment of positive change through new ideas and forward thinking.
• Diversity: We know it takes people with different ideas, strengths and interests to make our association succeed. We encourage healthy debate and difference of opinion.

Collector’s Pledge

• I believe every person has worth as an individual.
• I believe every person should be treated with dignity and respect.
• I will make it my personal responsibility to help consumers find ways to pay their just debts.
• I will be professional and ethical.
• I commit to honoring this pledge.