Credit and Collection Industry News - ACA International ACA International - An international trade association of credit and collection professionals. en-us Thu, 30 Oct 2014 04:00:00 GMT CFPB: CFPB Sets Field Hearing in Delaware Thu, 30 Oct 2014 14:50:00 GMT CFPB CFPB Director Richard Cordray will provide remarks for the hearing, and an official agenda will be announced at a later date. NEWS: Atlantic Credit & Finance Raises $61,000 for Boys & Girls Clubs Thu, 30 Oct 2014 14:22:00 GMT News The ACA member company has raised money for the clubs for nine years. NEWS: Economy Surges in Third Quarter Thu, 30 Oct 2014 12:50:00 GMT News The gross domestic product grew 3.5 percent in the third quarter of the year, surpassing economists’ expectations and signaling a jump in the economic recovery in 2015, USA Today reports, based on data from the U.S. Department of Commerce. Consumer spending, making up more than two-thirds of the economy, increased by 1.8 percent, which is behind the 2.5 percent uptick that occurred in the second quarter, according to the article. NEWS: California Association of Collectors Elects New Officers Thu, 30 Oct 2014 11:50:00 GMT News Executive Committee members were announced during the association’s annual conference and expo, which also featured networking opportunities and educational sessions. NEWS: NACS Celebrates Employee Health and Wellness During ‘WALK-Tober’ Thu, 30 Oct 2014 11:05:00 GMT News The ACA member company hosted the annual event at its headquarters in Chattanooga, Tenn., to offer employees resources for a healthy lifestyle and showcase its healthy work environment. CFPB: CFPB Outlines Debt Collection Violations in Latest Supervisory Highlights Report Wed, 29 Oct 2014 14:30:00 GMT CFPB The report also identifies violations in the student loan and mortgage servicing markets and serves as a source for collection agencies to evaluate their operations with the CFPB’s guidelines. NEWS: The State of Millennials’ Debt Wed, 29 Oct 2014 13:14:00 GMT News In an opinion piece on, Amanda Reaume explains how increasing tuition costs, under-employment and unemployment have contributed to a student loan burden for Millennials. Student loans are second only to mortgages in terms of ranking consumer debt levels, and Millennials are living at home with their families or living paycheck-to-paycheck as a result, Reaume writes. CREDITORS: Survey: Middle-Class Consumers Lack Retirement Savings Wed, 29 Oct 2014 11:55:00 GMT Creditors More than half of survey respondents ages 30 to 49 said they plan to save for their retirement “later,” and others indicate they will work past retirement age for financial stability. HEALTHCARE COLLECTIONS: Report: Spending Per Privately Insured Grew 3.9 Percent in 2013 Wed, 29 Oct 2014 11:25:00 GMT Healthcare Collections The Health Care Cost Institute report shows use of brand prescription drugs, inpatient admissions and outpatient services declined while average prices increased in all three categories. NEWS: ConServe Appoints Vice President of Operations Wed, 29 Oct 2014 11:00:00 GMT News Brandon Booker has worked at ConServe since 2007, and has served as interim vice president of operations for six months. GOVERNMENT AFFAIRS: U.S. Chamber Institute for Legal Reform Releases TCPA Litigation Abuse Video Tue, 28 Oct 2014 13:40:00 GMT Government Affairs Video highlights TCPA class-action lawsuit against LA Lakers. CREDITORS: Consumers’ Confidence in Economy and Labor Market Grows Tue, 28 Oct 2014 13:27:00 GMT Creditors The Conference Board Consumer Confidence Index also shows optimism about future earnings potential. GOVERNMENT AFFAIRS: Wyoming Collection Agency Board Proposes Updates to Rules and Regulations Tue, 28 Oct 2014 12:34:00 GMT Government Affairs The proposal includes streamlined rules as well as provisions for consumer protection. GOVERNMENT AFFAIRS: Attorney General Candidates Attend Arizona Collectors Association Annual Meeting Tue, 28 Oct 2014 11:12:00 GMT Government Affairs The unit meeting also featured presentations from the Arizona Department of Financial Institutions and an Ask the Attorneys question-and-answer panel. GOVERNMENT AFFAIRS: ACA Member Mike Frost Represents ACPAC at Campaign Event for State Sen. Joni Ernst Mon, 27 Oct 2014 13:45:00 GMT Government Affairs Ernst is a U.S. Senate candidate in Iowa supported by ACA’s political action committee. NEWS: MDHBA Honors ACA Members, Elects Board at Annual Conference Mon, 27 Oct 2014 13:35:00 GMT News The Medical-Dental-Hospital Business Associates, a healthcare receivables management association, elected its board of directors and recognized industry professionals at its annual conference. CFPB: CFPB Director References Debt Collection Rulemaking During Law School Speech Mon, 27 Oct 2014 13:25:00 GMT CFPB Director Richard Cordray alluded to the bureau’s plans to issue rules to update federal law governing the debt collection market. NEWS: Agility Offers Seminars on Emergency Business Preparedness Mon, 27 Oct 2014 11:30:00 GMT News Upcoming seminars include lessons to prepare for unexpected emergencies and business interruptions and how to protect your company, staff and customers. CREDITORS: Conference Board Leading Economic Index Increased in September Mon, 27 Oct 2014 11:12:00 GMT Creditors Indicators suggest short-term moderate income growth, and there is an outlook for improving employment and future income growth. NEWS: CFPB Could Be a Target With New Senate Banking Committee Leader Fri, 24 Oct 2014 12:45:00 GMT News Sen. Richard Shelby (R-Ala.), could lead the Senate Banking Committee once again if Republicans land a majority in the Senate after the midterm elections, Bloomberg reports. Shelby chaired the committee before the financial crisis and could serve for two more years. Under his leadership, the committee’s agenda could include replacing the Consumer Financial Protection Bureau director with a board of commissioners and possibly reviewing how the bureau is funded. CREDITORS: Survey: Student Loan Debt is a Primary Obstacle for Potential Homebuyers Fri, 24 Oct 2014 12:27:00 GMT Creditors A majority of adults with student debt surveyed say owning a home is important, but they are putting off those plans due to the burden of their loans and lending restrictions. HEALTHCARE COLLECTIONS: Report: Health System Mergers Do Not Impact Care, Healthcare Access Fri, 24 Oct 2014 11:35:00 GMT Healthcare Collections The number of not-for-profit hospitals in the U.S. is declining, but without any change in access or quality of care, according to The Journal of the American Medical Association. NEWS: ACA Members Named as Who’s Who in Collections Fri, 24 Oct 2014 10:41:00 GMT News As part of the recognition, industry members were asked to share their views on the future of the collection industry and changes they would like to see in the collection process. GOVERNMENT AFFAIRS: ACA Member, Former State Representative Supports Charles Djou’s Congressional Campaign Thu, 23 Oct 2014 13:52:00 GMT Government Affairs Marvin S.C. Dang met with Djou during Hawaii’s first open early voting day for the midterm elections. GOVERNMENT AFFAIRS: FTC Requests Court Halt ‘Phantom Debt’ Scam Thu, 23 Oct 2014 12:56:00 GMT Government Affairs The defendants took in at least $2 million from consumers using deceptive and abusive phone calls, according to the FTC. NEWS: Commentary: CFPB Annual Student Loan Report Lacks Basis for Policy Changes Thu, 23 Oct 2014 11:50:00 GMT News Diana Carew, the director of the Young American Prosperity Project at the Progressive Policy Institute, writes for The Hill that the Consumer Financial Protection Bureau’s latest report on student loans is “highly flawed.” Carew notes that the report should not be used as a basis for policy changes and that it lacks information to present the complete picture of the U.S. student loan debt crisis. NEWS: Can Debts be Collected Beyond the Statute of Limitations? Thu, 23 Oct 2014 11:30:00 GMT News When collectors attempt to obtain payment on a debt that is beyond the statute of limitations, they should be aware of state laws that may impact or even prohibit collection attempts. CREDITORS: National Credit Default Rates Show Slight Increase in September 2014 Thu, 23 Oct 2014 11:00:00 GMT Creditors Even with the increase, default rates remain near the low levels recorded before the recession and financial crisis. GOVERNMENT AFFAIRS: FTC Settles Charges Against Defendants in Robocall, Mobile Cramming Scam Wed, 22 Oct 2014 13:15:00 GMT Government Affairs The scam was allegedly designed to secure consumers’ personal information and sell it to marketers, and create unwanted charges on their mobile phone bills. NEWS: FTC Schedules Webcast of Debt Collection Roundtable with ACA Speakers Wed, 22 Oct 2014 12:22:00 GMT News A live webcast of the Federal Trade Commission and Consumer Financial Protection Bureau’s roundtable event focusing on debt collection in the Latino community is set for 9 a.m. PST on Oct. 23, 2014. A link for the webcast will be active beginning at 8:45 a.m. The event includes panel discussions to examine how debt collection and credit reporting issues affect Latino consumers. ACA staff and members will discuss prelitigation debt collection and debt collection rights, among other topics. GOVERNMENT AFFAIRS: Advocacy with Members of Congress, Local Legislators Can Go a Long Way Wed, 22 Oct 2014 11:44:00 GMT Government Affairs Statistics show it is a high priority for legislators to communicate with their constituents, while a public opinion poll reflects a different view. ACA works to facilitate meetings with legislators on a regular basis. CFPB: New CFPB Headquarters Project Remains Incomplete Wed, 22 Oct 2014 11:20:00 GMT CFPB The Consumer Financial Protection Bureau has reportedly delayed the renovation of its new headquarters in Washington, D.C., according to an article in the Washington Examiner. Some members of the House Financial Services Committee have compared the CFPB’s plans to building a “palace,” and balked at the $216 million price tag. According to the article, delaying the project could add millions to the cost. HEALTHCARE COLLECTIONS: Uninsured Remain Unaware of Affordable Care Act as Open Enrollment Approaches Wed, 22 Oct 2014 11:00:00 GMT Healthcare Collections The Kaiser Family Foundation, in its latest tracking poll, finds that a majority of the uninsured plan to have coverage in the next few months through exchanges, their employer or Medicaid. CFPB: CFPB Finalizes Rule on Gramm-Leach-Bliley Privacy Notice Requirement Tue, 21 Oct 2014 13:32:00 GMT CFPB Financial institutions that limit consumer data sharing may post privacy notices online instead of distributing paper copies on an annual basis. NEWS: Potential Senate GOP Majority Has Eyes on CFPB Reform Tue, 21 Oct 2014 11:55:00 GMT News A GOP majority in the Senate Banking Committee after the November elections and come January could mean reforms at the Consumer Financial Protection Bureau, the Washington Examiner reports. President Obama could veto any attempt to disband the CFPB entirely, but the bureau could face changes through reform legislation backed by several members of the GOP-led House Financial Services Committee if the Senate committee secures the same party control, according to the article. CREDITORS: Housing Market Slows Due to Student Loan Debt, Credit Access Tue, 21 Oct 2014 11:30:00 GMT Creditors Housing and Urban Development Secretary Julián Castro calls for Housing Finance Reform in addition to improvements in lending and credit access to help the housing market. CREDITORS: Poll: Many Consumers Fear Running Out of Money Tue, 21 Oct 2014 11:04:00 GMT Creditors Paying monthly bills is a source of concern for most respondents to a National Foundation for Credit Counseling poll. Decreasing debt can help, and ACA International has resources available through Ask Doctor Debt. NEWS: House Financial Services Committee Chair Talks Dodd-Frank and CFPB Accountability Mon, 20 Oct 2014 13:33:00 GMT News With the November elections two weeks away and the possibility of GOP control in the U.S. Senate, Rep. Jeb Hensarling (R-Texas), in an interview with The Wall Street Journal, discussed how that could impact reform of the Dodd-Frank Act and accountability at the Consumer Financial Protection Bureau. NEWS: Missouri Collectors Association Focuses on Best Practices During Fall Meeting Mon, 20 Oct 2014 12:28:00 GMT News The two-day event included a Board of Directors meeting, best practices sessions and informative discussions on credit and collection industry issues. CFPB: Consumer Litigation Cases Increase in September Mon, 20 Oct 2014 11:20:00 GMT CFPB The filings include class-action lawsuits, which were particularly high for the Telephone Consumer Protection Act last month. Contrary to the lawsuit numbers, consumer complaints to the CFPB about debt collection declined in September. NEWS: Back in the Groove Mon, 20 Oct 2014 11:01:00 GMT News The U.S. economy is in good shape, but employment growth continues to drag. GOVERNMENT AFFAIRS: CFPB Cost Estimates for Financial Regulatory Clarity Act Released Mon, 20 Oct 2014 11:00:00 GMT Government Affairs The bill would require federal regulators, including the CFPB and Federal Reserve, to streamline their proposed regulations or existing orders. CFPB: President Obama Issues Financial Security Executive Order During CFPB Visit Fri, 17 Oct 2014 13:51:00 GMT CFPB The president is calling on Congress to expand on his efforts by enacting data breach and cyber security legislation. GOVERNMENT AFFAIRS: Federal Reserve Chair Speaks on Income and Wealth Inequality Fri, 17 Oct 2014 12:29:00 GMT Government Affairs The recent trends in income and wealth, rising higher education costs and college enrollment have contributed to increasing student loan debt. NEWS: IS Partners, LLC Participates in Make-A-Wish Foundation Fundraiser Fri, 17 Oct 2014 12:10:00 GMT News The ACA affiliate member company is a sponsor of the foundation, and contributed to raising money for the Philadelphia chapter this year. NEWS: Blog: The Pros and Cons of Electronic Health Care Records Fri, 17 Oct 2014 11:00:00 GMT News The landscape of healthcare records is changing with the implementation of electronic systems by providers and legislation allowing incentive payments from the federal government for qualifying systems, The Commonwealth Fund President David Blumenthal writes in his blog. There is some resistance to the new systems and a blame game when mistakes occur but, he writes, the systems will improve and evolve as technology-savvy healthcare professionals continue to enter the workforce. CFPB: CFPB Student Loan Ombudsman Issues Third Annual Report on Student Loans Thu, 16 Oct 2014 13:30:00 GMT CFPB The report, which is required to be submitted to the director of the CFPB, the Secretary of the Treasury, the Secretary of Education and Congress, describes complaints by student loan borrowers, the limited response of the student loan industry and recommendations for improvement. NEWS: Americollect Inc. Named Among Inc. Magazine’s Fastest-Growing Private Companies Thu, 16 Oct 2014 13:18:00 GMT News ACA member company in Wisconsin is ranked 3,709 nationwide, and is one of 908 companies that received the recognition for five consecutive years. NEWS: Opinion: Financial Regulators Need Consistency Thu, 16 Oct 2014 13:16:00 GMT News American Banker, in an opinion piece by Raymond Natter, reports that financial regulators such as the Consumer Financial Protection Bureau are acting in inconsistent ways without an overall goal—ultimately leading to higher costs in the economy and for consumers. HEALTHCARE COLLECTIONS: Healthcare Jobs, Spending On the Rise Thu, 16 Oct 2014 11:54:00 GMT Healthcare Collections Employment in the healthcare industry continues to grow, and experts are exploring if this growth is concentrated in states with expanded healthcare coverage under the Affordable Care Act. NEWS: Keynote Speaker Slated to Present on Change and Innovation at ACA’s Leadership Symposium Thu, 16 Oct 2014 11:00:00 GMT News The 2015 event features workforce innovator and consultant Laura Goodrich’s ideas for credit and collection leaders to implement and work through change in a challenging industry. GOVERNMENT AFFAIRS: ACA Member Attends Event for Mike Bishop’s Congressional Campaign Wed, 15 Oct 2014 14:37:00 GMT Government Affairs Don Padalis represented ACA’s political action committee at a campaign event in honor of former Senate Majority Leader Mike Bishop. CREDITORS: Recent Studies Show Varied Predictions on Households’ Holiday Spending Wed, 15 Oct 2014 12:28:00 GMT Creditors Retailers are preparing for consumers to flood their stores, but experts have a mixed bag of opinions about the amount of cash households will designate for buying gifts. HEALTHCARE COLLECTIONS: Uninsured Rate Remains Unchanged as Open Enrollment Period Approaches Wed, 15 Oct 2014 11:56:00 GMT Healthcare Collections The Affordable Care Act requirements for health insurance are cause for the stagnant uninsured rate, according to Gallup, but there could be some challenges in ensuring consumers sign up in the next enrollment period. HEALTHCARE COLLECTIONS: ACA’s Exclusive Healthcare Collections Training Video Available Now Wed, 15 Oct 2014 11:00:00 GMT Healthcare Collections The video includes information on resources for new and experienced professionals collecting rightfully owed medical debt as well as the basics of the healthcare system and medical billing. REPORTERS: ACA’s Board of Directors Issues Statement Opposing the Regulation of Debt Collection Attorneys’ Litigation Activities by Non-Judicial Branches of Government Tue, 14 Oct 2014 15:32:00 GMT Reporters ACA’s Board of Directors opposes encroachment on the judicial branch’s powers. CREDITORS: Report: Two-Thirds of Americans are Holding Back on Spending Tue, 14 Oct 2014 13:00:00 GMT Creditors Stagnant income and the need to save more are limiting consumer spending. NEWS: Modest Premium Increases Expected for Employer-Based Healthcare Tue, 14 Oct 2014 12:30:00 GMT News Health insurance experts predict premiums for employer-based plans will increase by a modest 4 percent in 2015, but consumers will also face higher out-of-pocket costs, Kaiser Health News reports. The costs to consumers are a result of Affordable Care Act mandates and attempts by employers to keep their expenses in line while continuing to offer benefits, according to the article. CFPB: CFPB Issues Proposed Policy on ‘No-Action’ Letters Tue, 14 Oct 2014 11:40:00 GMT CFPB CFPB staff would tell qualifying applicant-companies that the bureau is not planning to initiate supervisory or enforcement action over new financial products or services that will benefit consumers. NEWS: ACA Member Writes ‘What a Debt Collector’s Day is Really Like’ Tue, 14 Oct 2014 11:15:00 GMT News In response to The New York Times article, “A Debt Collector’s Day,” ACA member Nick Jarman’s recent blog sheds more light on how credit and collection industry professionals work with consumers and the role of debt collectors in a credit-based economy. NEWS: Governor’s Foundation Recognizes NACS as a Healthier Tennessee Workplace Tue, 14 Oct 2014 11:00:00 GMT News The ACA member company offers a wellness program to encourage healthy eating options and physical activity for its employees during the workday. NEWS: ACA International Issues Statement on the Regulation of Debt Collection Attorneys’ Litigation Activities Tue, 14 Oct 2014 05:30:00 GMT News ACA’s Board of Directors opposes encroachment on the judicial branch’s powers. NEWS: ACA Member Obituary: Roger D. Farrow Mon, 13 Oct 2014 13:11:00 GMT News Founder of ACA member company Omni Services Group passed away on May 3. GOVERNMENT AFFAIRS: ACA Unit Leaders Converge in Minnesota for Annual Conference Mon, 13 Oct 2014 12:36:00 GMT Government Affairs The three-day event focused on grassroots advocacy, engaging new and existing unit members, and the benefits of being part of a professional organization that is working to adapt to changes in the credit and collection industry. CREDITORS: Consumer Delinquencies Fall Nearly Across the Board in Second Quarter Mon, 13 Oct 2014 11:47:00 GMT Creditors Bank card delinquencies remain flat after a significant decline in the first quarter, and installment loan delinquencies are at a record low. NEWS: Ontario Systems Names Hall of Fame Award Recipients at PowerUp 2014 Conference Mon, 13 Oct 2014 11:00:00 GMT News Annual receivables education event and customer confidence conference highlights leadership in innovation, technology and leadership. NEWS: Alliance Collection Service, Inc. Helps Raise More Than $13,000 for Local Charities Fri, 10 Oct 2014 14:48:00 GMT News Employees from the ACA member company have volunteered for The Shepherd’s Hands since President Jeff Chambers helped establish the organization to benefit many different groups of people in need. NEWS: ACA Announces Launch of New Credit and Collection Compliance Professional Designation Fri, 10 Oct 2014 14:36:00 GMT News In addition to the new CCCP designation, ACA has added advanced compliance training requirements for Credit and Collection Compliance Officers to have access to in-depth information on compliance strategies in the credit and collection industry. NEWS: ACA’s Compliance Resources are a Helpful Tool as CFPB Considers Regulation of Auto Lending Industry Fri, 10 Oct 2014 12:18:00 GMT News In the wake of the CFPB’s proposal to supervise larger market participants in the non-bank automobile finance market, an article in the BHPH Report about compliance requirements for buy-here, pay-here auto dealers touts ACA’s compliance offerings. In the article, on page 17, director of BHPH operations for PLS Financial Gene Daughtry refers to ACA’s compliance updates and guidelines associated with debt collection as a helpful resource to help develop compliance management systems NEWS: ACA Staff, Members Slated to Speak at FTC and CFPB Debt Collection Roundtable Fri, 10 Oct 2014 11:20:00 GMT News The event includes discussions on debt collection issues that affect consumers in the Latino community, with input from ACA’s legal counsel as well as credit and collection industry and legal professionals. NEWS: Account Control Technology Holdings Inc. Appoints Two Executives Fri, 10 Oct 2014 11:00:00 GMT News Chief Financial Officer Ryan Stearns and Chief Information Officer Sameer Maini will support organizational growth at parent company of ACA member Account Control Technology. CFPB: ACA Submits Comments Opposing CFPB’s Request to Collect Data Under Streamlined Process Fri, 10 Oct 2014 03:30:00 GMT CFPB ACA argues that the CFPB cannot circumvent its responsibilities under the Paperwork Reduction Act by improperly requesting special approval for data collections that will raise substantive policy issues. CREDITORS: National Retail Federation Predicts 4.1 Percent Increase in Holiday Sales Thu, 09 Oct 2014 13:15:00 GMT Creditors The forecast for improvement is based on several economic indicators, including consumer credit and disposable personal income. CREDITORS: Student Borrowing Rate Increases Among Graduates From Wealthy Families Thu, 09 Oct 2014 12:03:00 GMT Creditors The Pew Research Center also finds that while graduates from low-income families have a lower rate of borrowing, they are more likely to have debt when they finish their college education. NEWS: CBE Group Inc. Donates $6,000 to ARMing Heroes Thu, 09 Oct 2014 11:00:00 GMT News ACA member company’s year-round Jeans for Charity campaign allows employees to give back. NEWS: A Day in the Life at ACA Member Company Northland Group Wed, 08 Oct 2014 14:10:00 GMT News Northland Group recently hosted a tour of its Edina, Minn., facility for ACA International staff, highlighting changes at the growing company and its dedication to customer service. HEALTHCARE COLLECTIONS: Healthcare Debt Woes are Worsening in the U.S. Wed, 08 Oct 2014 13:48:00 GMT Healthcare Collections NerdWallet recently released a study, in part using ACA International’s analysis of credit and collection data, on financial challenges faced by consumers with medical debt. CREDITORS: Study: Borrowing Among Youngest and Oldest Consumers Shifts in Last Decade Wed, 08 Oct 2014 12:52:00 GMT Creditors As a result of the recession, consumers have higher student loan debt and difficulties gaining access to credit cards and mortgages. GOVERNMENT AFFAIRS: New York Attorney General Closes Collection Agency Wed, 08 Oct 2014 11:30:00 GMT Government Affairs Collection agency owner must close business as a result of a separate case involving processing payments for a fraudulent identity theft protection company. CREDITORS: August Consumer Borrowing Falls Below Estimates Wed, 08 Oct 2014 11:15:00 GMT Creditors The Federal Reserve’s monthly report on consumer finances shows borrowing increased by $13.5 billion. GOVERNMENT AFFAIRS: ACA Member Attends Minnesota Event for Congressman John Kline Tue, 07 Oct 2014 13:30:00 GMT Government Affairs Chairman of the House Education and Workforce Committee supports ACA’s initiative for Telephone Consumer Protection Act reform. CREDITORS: Gallup: U.S. Daily Consumer Spending Declines in September Tue, 07 Oct 2014 13:13:00 GMT Creditors The decline is consistent with past poll results for September after back-to-school shopping season is over, but a lack of spending activity among upper-income Americans could be cause for concern. NEWS: Panel Discussion with Consumer Attorneys Set for ACA’s Fall Forum & Expo Legal Education Track Tue, 07 Oct 2014 11:45:00 GMT News A unique and rare opportunity to get exclusive insider perspectives from consumer-plaintiff attorneys, hear their answers to questions from credit and collection industry professionals, learn how to avoid being on the opposite side of the table and find out what to do if you are. NEWS: ACA Members Honored as Best Places to Work in Collections Tue, 07 Oct 2014 11:18:00 GMT News Employers and employees at credit and collection industry companies were surveyed on company policies and practices, demographics and job satisfaction. GOVERNMENT AFFAIRS: Florida Issues Fingerprint Requirement for Resident and Nonresident Consumer Collection Agencies Mon, 06 Oct 2014 14:12:00 GMT Government Affairs New state consumer collection agencies and existing agencies renewing their registration are now required to submit fingerprints on their registration application form. NEWS: Agility Recovery Offers Business Preparedness Seminars Mon, 06 Oct 2014 13:42:00 GMT News The Alliance ACA endorsed vendor will cover the basics in disaster planning to help protect your business, employees and assets during the winter season. GOVERNMENT AFFAIRS: Pew Charitable Trusts Calls for Regulation of Payday Lending Industry Mon, 06 Oct 2014 12:02:00 GMT Government Affairs Findings from a recent study reveal that borrowers experience steep costs, unauthorized withdrawals and long-term indebtedness as a result of payday loans. NEWS: ACA Members Discuss Importance of Communicating with Debt Collectors on Seattle TV News Mon, 06 Oct 2014 11:00:00 GMT News Grimm Collections President and Owner David Grimm and collector Lora Olson, during an interview with ABC 4 news in Seattle, explain that it is important for people to respond to calls and legal papers from debt collectors attempting to collect rightfully-owed debt. CFPB: CFPB Urges Court to Deny Hanna Law Firm’s Motion to Dismiss Mon, 06 Oct 2014 10:06:00 GMT CFPB The CFPB argues for expansive authority, including the right to regulate collection attorneys operating in a legal capacity and the right to bring actions outside of the statute of limitations period. NEWS: Live Auction Donations Needed to Support ACA International Education Foundation Fri, 03 Oct 2014 13:40:00 GMT News Donations for the auction during the Annual Dinner and Fundraiser at ACA’s 2014 Fall Forum & Expo will bolster the foundation’s Loomer-Mortensen scholarship program. CREDITORS: Bankruptcy Filings Decline 12 Percent from 2013 Fri, 03 Oct 2014 13:15:00 GMT Creditors The continued decline in bankruptcy is related to low interest rates and high filing costs. Filings in September 2014 alone decreased 9 percent compared to September 2013. CREDITORS: Survey: Millennials Rely on Credit for Major Purchases Fri, 03 Oct 2014 11:40:00 GMT Creditors Purchases using credit planned by Millennials include cars, homes and weddings. GOVERNMENT AFFAIRS: FTC Halts Fake Medicare Scheme Fri, 03 Oct 2014 11:25:00 GMT Government Affairs The FTC alleges that several defendants took money from seniors’ bank accounts without providing any product or service. HEALTHCARE COLLECTIONS: Closing the Gap Between Debt Collectors and Healthcare Providers Fri, 03 Oct 2014 11:00:00 GMT Healthcare Collections HealthLeaders Media reports that best practices developed by the Healthcare Financial Management Association, ACA International and many other stakeholders are important in helping providers work with patients paying a greater share of their medical bills. GOVERNMENT AFFAIRS: ACPAC Supports Congressman Cory Gardner in Senate Race Thu, 02 Oct 2014 13:55:00 GMT Government Affairs ACA’s Political Action Committee continues to track close races in the upcoming election and seek bipartisan political partnerships with legislators. NEWS: All You Need to Know: ACA Offers Comprehensive Teleseminar on Collecting from Service Members Thu, 02 Oct 2014 13:24:00 GMT News The seminar from ACA’s legal and compliance departments is a must for first-party and third-party collectors to learn effective practices and the latest regulatory updates related to service member collections. NEWS: Member Perspective: The Buzz About Data Analytics Thu, 02 Oct 2014 13:15:00 GMT News New data analytics track at ACA’s 2014 Fall Forum & Expo is built for boosting ACA members’ efficiency, profitability, compliance and ultimately client satisfaction. NEWS: Attorney General Proposes Additional Debt Collection Regulations in Indiana Thu, 02 Oct 2014 11:20:00 GMT News Indiana Attorney General Greg Zoeller is proposing a new state law with debt collection regulations outside of those established in the Fair Debt Collection Practices Act, The Indianapolis Star reports. The law would require debt collectors to “immediately” identify themselves as a debt collector and the seller of the debt, according to the article. NEWS: Harris & Harris, Ltd. Achieves PPMS Designation Thu, 02 Oct 2014 11:00:00 GMT News ACA International member in Chicago earns the collection industry’s premier agency certification. GOVERNMENT AFFAIRS: Treasury Inspector General: IRS Must Improve its International Collection Efforts Wed, 01 Oct 2014 14:05:00 GMT Government Affairs A review of the IRS’s collection efforts found ineffective management oversight and the need for the IRS to continue to address TIGTA’s recommendations through corrective action. GOVERNMENT AFFAIRS: NACARA Holds Annual Conference in Idaho Wed, 01 Oct 2014 11:45:00 GMT Government Affairs ACA’s Director of State Government Affairs Andy Madden helped lead a panel discussion on legislative and regulatory issues facing the credit and collection industry. NEWS: Consumer Debt Reaches Peak in Second Quarter Wed, 01 Oct 2014 11:25:00 GMT News Consumer debt, including auto loans and credit cards, has continued to grow since 2007 and peaked at $3.2 trillion in the second quarter of this year, Bloomberg Businessweek reports. The debt from auto loans and credit cards, while less than student and mortgage debt in the U.S., is considered more risky to have because of the lack of investment associated with those purchases, according to the article. HEALTHCARE COLLECTIONS: Federal Judge Rules Against Healthcare Subsidies in Nonmarketplace States Wed, 01 Oct 2014 11:00:00 GMT Healthcare Collections If the decision is upheld, more than 4.5 million people could lose financial assistance for healthcare. NEWS: Affordable Care Act Subsidies in Limbo for Many Consumers Tue, 30 Sep 2014 14:17:00 GMT News People who received subsidies through the Affordable Care Act may have to pay that money back if they cannot prove they met the income requirements when they registered for health insurance, The Wall Street Journal reports. The Sept. 30, 2014, deadline impacts hundreds of thousands of consumers who are at risk for losing their subsidies or paying the money to the IRS during 2015 tax season, according to the article. CREDITORS: Credit Card Spending Drops in First Quarter Tue, 30 Sep 2014 13:29:00 GMT Creditors Consumers held off on purchases in January and February, and slightly more borrowers are paying off their credit card balances each month. GOVERNMENT AFFAIRS: Treasury Deputy: Economic Recovery Could Slow Student Loan Debt Growth Tue, 30 Sep 2014 10:47:00 GMT Government Affairs While U.S. student loan debt remains more than $1 trillion, trends in loan originations and the economy indicate the growth could slow down. CFPB: CFPB Fines Bank $10 Million for Violating New Mortgage Servicing Rules Mon, 29 Sep 2014 13:48:00 GMT CFPB Flagstar Bank also must pay $27.5 million in redress to consumers and end all loss mitigation mortgage servicing violations. GOVERNMENT AFFAIRS: ACA Member Penn Credit Hosts Visit with U.S. Rep. Scott Perry Mon, 29 Sep 2014 11:45:00 GMT Government Affairs Meeting with legislative representatives is an effective way for ACA members to increase awareness of the credit and collection industry. CREDITORS: Consumer Spending and Wages Increase in August Mon, 29 Sep 2014 11:31:00 GMT Creditors The spending uptick signifies a strong economy this quarter. NEWS: California Association of Collectors Hosts 97th Annual Conference and Expo Mon, 29 Sep 2014 11:00:00 GMT News Highlights of the event include educational sessions, networking opportunities, an awards banquet and a new president’s reception. NEWS: ConServe Earns Accreditation from Better Business Bureau Fri, 26 Sep 2014 09:30:00 GMT News Distinction provides ACA member company continued opportunities to use the highest standards when serving clients. CFPB: CFPB Announces Credit Counseling Research Initiative Fri, 26 Sep 2014 09:17:00 GMT CFPB The bureau will examine effectiveness of credit card counseling for consumers struggling with debt. GOVERNMENT AFFAIRS: Federal Appeals Court Upholds Court Order Against Telemarketers Pitching Debt Relief Programs Fri, 26 Sep 2014 08:25:00 GMT Government Affairs The order also prohibits mortgage relief programs and awards $5.7 million for consumer redress. GOVERNMENT AFFAIRS: Congressman Lacy Clay Visits ACA’s D.C. Office for Campaign Fundraiser Thu, 25 Sep 2014 14:28:00 GMT Government Affairs The seven-term congressman invited credit and collection industry professionals and ACA members to participate in his summer career fair. NEWS: U.S. Department of Education Reports Decline in Student Loan Defaults Thu, 25 Sep 2014 13:15:00 GMT News The three-year default rate for students who left school at the end of fiscal year 2011 declined to 13.7 percent from 14.7 percent for those who left college at the end of fiscal year 2010, according to The Wall Street Journal. The figures from the U.S. Department of Education are connected to an uptick in the economy and increased participation in federal debt forgiveness programs, but Education Secretary Arne Duncan said in the article that more work needs to be done to lower the default rate. HEALTHCARE COLLECTIONS: HHS Projects a $5.7 Billion Drop in Hospitals’ Uncompensated Care Costs Thu, 25 Sep 2014 12:15:00 GMT Healthcare Collections Hospitals in states that have expanded Medicaid will receive approximately 74 percent of the total savings nationally. NEWS: NACS Named Business of the Month by Chamber of Commerce Thu, 25 Sep 2014 11:01:00 GMT News ACA member company recognized for community involvement and presenting a positive image to business partners in the area. GOVERNMENT AFFAIRS: Democratic Attorneys General Association Holds Fall Policy Forum Wed, 24 Sep 2014 15:05:00 GMT Government Affairs ACA International remains active in DAGA and Republican Attorneys General Association events to keep members informed about issues impacting the credit and collection industry. CREDITORS: Investors, Future Retirees Fear Retirement Savings Won’t Last Wed, 24 Sep 2014 14:54:00 GMT Creditors Many people still worry about investing in the stock market as they are still recovering from losses during the Great Recession. HEALTHCARE COLLECTIONS: Report: Health Insurance Marketplace Will Have 25 Percent More Issuers in 2015 Wed, 24 Sep 2014 13:00:00 GMT Healthcare Collections Seventy-seven new health insurance issuers means greater choice and competition for consumers, and possibly lower costs. CFPB: FTC and CFPB Announce Agenda for Debt Collection Roundtable Wed, 24 Sep 2014 12:35:00 GMT CFPB The event focuses on debt collection in Latino communities and resources to help examine issues affecting customers with limited English proficiency. NEWS: ACA Member Credit Adjustments Inc. Begins Fundraiser for ARMing Heroes Wed, 24 Sep 2014 11:45:00 GMT News Charity calls on other ARM firms to step up for veterans and their families during its No Debts for Vets campaign. NEWS: Franklin Collection Service Inc. Prides Itself on Community Involvement Tue, 23 Sep 2014 14:22:00 GMT News The ACA member company regularly raises money for the American Cancer Society and is preparing to participate in a local community festival in October. GOVERNMENT AFFAIRS: FTC Stops Debt Collection Operation That Allegedly Threatened Consumers with Legal Action Tue, 23 Sep 2014 14:07:00 GMT Government Affairs The FTC has settled its charges against the corporate and individual defendants in the case. CFPB: Update: GAO Review Shows Need for Improved Security Measures at CFPB Tue, 23 Sep 2014 13:31:00 GMT CFPB CFPB Director Richard Cordray says the bureau is addressing risks in its data collection processes used to inform its rulemakings and enforce consumer financial law. NEWS: Fastfax: State Law Requirements for Record Maintenance and Disposal of Records Tue, 23 Sep 2014 11:45:00 GMT News Many state laws set forth document retention requirements for debt collection agencies. NEWS: BillingTree Names Edgars Sturans as New CEO and President Tue, 23 Sep 2014 11:20:00 GMT News Accounts receivables management veteran brings industry and technology experience to lead BillingTree’s growth. NEWS: ACA International Education Foundation Seeks Sponsorships for Annual Dinner and Fundraiser Tue, 23 Sep 2014 11:00:00 GMT News Sponsors will receive business recognition while supporting the foundation’s scholarship program during the event at ACA’s Fall Forum & Expo. CFPB: ACA Submits Comments Opposing the CFPB’s Proposal to Include Consumer Complaint Narratives on its Public Database Tue, 23 Sep 2014 03:30:00 GMT CFPB ACA argues that expanding the database as proposed simply raises the stakes that it will mislead rather than inform the marketplace. CFPB: Government Accountability Office Calls for Data Collection Improvements at CFPB Mon, 22 Sep 2014 16:21:00 GMT CFPB ACA International provided input on a report outlining efforts the CFPB should make to enhance some of its security and privacy procedures. CFPB: For ACA Members: All You Need to Know About the CFPB Mon, 22 Sep 2014 13:55:00 GMT CFPB ACA International is hosting a member-exclusive online event to provide updates on credit and collection industry regulations at the Consumer Financial Protection Bureau. CREDITORS: Consumers in Alaska Have the Most Credit Card Debt Mon, 22 Sep 2014 13:40:00 GMT Creditors Quarterly balances in the state are decreasing, following a national trend, but the overall amount remains the highest in the U.S. CREDITORS: Increasing Student Loan Debt Hinders Housing Market Mon, 22 Sep 2014 11:00:00 GMT Creditors People under age 40 with high student loan debt have limited capability to secure the mortgage loans they need to purchase a home. HEALTHCARE COLLECTIONS: Legislators Hear Updates on Affordable Care Act Enrollment Data Fri, 19 Sep 2014 13:30:00 GMT Healthcare Collections The CMS has provided statistics about individual enrollment, however data about small business health insurance exchanges is lacking. NEWS: Household Wealth Improves Since Recession Fri, 19 Sep 2014 13:05:00 GMT News U.S. households are experiencing an improvement in their net worth since the financial crisis in 2008, The New York Times reports. According to the article, based on a report from the Federal Reserve, household debt is declining but consumer credit continues to increase. Student loan debt has the most influence on the increase in consumer credit, according to the article. CFPB: House Financial Services Leader Criticizes Proposed CFPB Auto Finance Regulation Fri, 19 Sep 2014 12:45:00 GMT CFPB Committee chairman says lenders need more information about rules to follow. CREDITORS: National Credit Default Rates Increase in August Fri, 19 Sep 2014 12:14:00 GMT Creditors Automobile and home sales may be contributing to the uptick in default rates. NEWS: New American Community Survey Outlines Income, Poverty and Healthcare in the U.S. Fri, 19 Sep 2014 11:20:00 GMT News A majority of states did not experience a statistical change in the number of people in poverty during the last year, and residents of many states have incomes lower than the overall U.S. median HEALTHCARE COLLECTIONS: Congresswoman Introduces Bill to Help Healthcare Providers Comply with Meaningful Use Fri, 19 Sep 2014 11:00:00 GMT Healthcare Collections The legislation would reduce the electronic health record reporting period from a full year to 90 days. NEWS: ACA Member Completes Ride for Multiple Sclerosis Thu, 18 Sep 2014 13:59:00 GMT News A team from Todd, Bremer & Lawson completed a 50-mile trip in Wisconsin to raise money for MS research. CFPB: CFPB Proposes New Federal Oversight of Nonbank Auto Finance Companies Thu, 18 Sep 2014 13:06:00 GMT CFPB The bureau is focusing on ensuring credit bureaus receive accurate information and fair debt collection in the auto lending industry. NEWS: CFPB Could Face Changes if GOP Senate Candidates Prevail In November Thu, 18 Sep 2014 11:15:00 GMT News A shift in the Senate’s political majority after the November elections could create increased scrutiny of the Consumer Financial Protection Bureau, the McClatchy news service in Washington, D.C., reports. In the article, Rep. Patrick McHenry (R-N.C.) said a Republican Senate would allow for votes on stalled bills from the House Financial Services Committee to regulate the CFPB. HEALTHCARE COLLECTIONS: Report: Affordable Care Act Consumers Say They Can Afford Premiums Thu, 18 Sep 2014 11:00:00 GMT Healthcare Collections People with lower incomes are finding health insurance plans similar to options employers would offer and subsidies from the government are currently working, according to The Commonwealth Fund. NEWS: Is There a Future for Technology in the Collection Industry? Wed, 17 Sep 2014 14:14:00 GMT News In an American Banker article, ACA members explain the challenges debt collectors face when the laws regulating the credit and collection industry fail to keep up with the technology available for communicating with consumers. NEWS: Opposition Continues for Sen. Warren’s Student Loan Legislation Wed, 17 Sep 2014 13:51:00 GMT News Some Republicans in the Senate have stopped a vote on Sen. Elizabeth Warren’s (D-Mass.) student loan refinancing bill, The Hill reports. Opponents of the bill objected to it because Warren did not agree to an open amendments process. The bill was voted down in June, but its supporters are still pushing for its approval before the elections in November. GOVERNMENT AFFAIRS: FTC Requests Court Order to Stop Payday Loan Scheme Wed, 17 Sep 2014 13:40:00 GMT Government Affairs The FTC alleges a group of payday lending companies took money from consumers through loans they did not authorize. GOVERNMENT AFFAIRS: Comprehensive Debt Collection Judicial Reforms Established in New York Wed, 17 Sep 2014 11:23:00 GMT Government Affairs New York adopts ACA’s recommendations into new rules and affidavits for default judgments in consumer credit cases that take effect Oct. 1. CREDITORS: Litigation and CFPB Debt Collection Complaints Decline in August Wed, 17 Sep 2014 11:00:00 GMT Creditors Telephone Consumer Protection Act lawsuits drop for two consecutive months while year-to-date statistics overall continue to increase. NEWS: ACA Member Explains Myths About Debt Collection Litigation Wed, 17 Sep 2014 10:33:00 GMT News In a blog post on, ACA member and Delta Outsource Group Inc. COO Nick Jarman explains the important work of credit and collection industry professionals and several myths related to lawsuits against debt collectors. CFPB: CFPB Sues Corinthian Colleges for Predatory Lending Scheme Tue, 16 Sep 2014 15:02:00 GMT CFPB The suit comes after an investigation of for-profit colleges by state attorneys general and the CFPB. HEALTHCARE COLLECTIONS: Uninsured Rate Declines in First Quarter Tue, 16 Sep 2014 12:25:00 GMT Healthcare Collections Recent surveys from federal researchers show trends in health insurance coverage from 2013 to early-2014. NEWS: ACA Discusses Debt Collection for NPR Series Tue, 16 Sep 2014 11:45:00 GMT News ACA International Vice President and General Counsel Rob Föehl recently spoke with National Public Radio for a series of articles about consumer debt, which were published this week. In the interviews, Föehl explains the important role of debt collectors in the economy and the legal process to collect debt. CFPB: Financial Industry Group Ends Campaign Against CFPB Complaint Database Tue, 16 Sep 2014 11:22:00 GMT CFPB Group members say they were not informed about the campaign against the CFPB’s proposal to provide consumers the option to include a narrative when submitting complaints about financial products and services. NEWS: Affordable Care Act Auto-Renewal Draws Concern Tue, 16 Sep 2014 10:57:00 GMT News As the healthcare open enrollment period for 2015 approaches, many people will be automatically enrolled in their plans, The New York Times reports. However, the renewal notices for consumers will include information about updated monthly premiums but not any details about possible changes in financial assistance, which concerns insurance companies and consumer advocates. CFPB: FJ Hanna Law Firm Files Motion to Dismiss CFPB Debt Collection Lawsuit Mon, 15 Sep 2014 14:36:00 GMT CFPB The motion to dismiss forcefully argues the CFPB’s complaint against FJ Hanna lacks a legal basis and must be rejected. NEWS: Retail Sales Bounce Back in August Mon, 15 Sep 2014 13:03:00 GMT News After little change in July, August retail sales increased at the fastest rate recorded since April, USA Today reports. The 0.6 percent increase is influenced by more auto purchases while discretionary spending by consumers this year has not met economists’ expectations. CFPB: CFPB Hosts Field Hearing on Auto Finance Sept. 18 Mon, 15 Sep 2014 12:30:00 GMT CFPB Director Richard Cordray will speak at the hearing, which is open to the public. CREDITORS: Study: Consumers’ Student Loan Debt Increases Since the Recession Mon, 15 Sep 2014 11:45:00 GMT Creditors The average person has nearly four student loans, according to new research from Experian. CREDITORS: U.S. Negative Equity Falls to 17 Percent Mon, 15 Sep 2014 11:00:00 GMT Creditors More than one-third of mortgaged U.S. homeowners have less than 20 percent equity in their home, Zillow reports. Nationally, millennial homeowners held 19.6 percent of all underwater mortgages while Generation X held 18.7 percent and Baby Boomers held 10.9 percent. NEWS: State Collection Service, Inc. Donates to Local School Districts Fri, 12 Sep 2014 12:30:00 GMT News ACA member supplies students with backpacks and school supplies through fundraising efforts. CREDITORS: Student Debt Grows For Retirees Fri, 12 Sep 2014 12:05:00 GMT Creditors The higher payments ultimately could lower net worth and income of people age 65 and older. GOVERNMENT AFFAIRS: House Approves Update to Truth in Caller ID Act Fri, 12 Sep 2014 11:50:00 GMT Government Affairs Text messages from false phone numbers are a prohibited form of contact under the Anti-Spoofing Act of 2014. CFPB: Union Tension at CFPB Fri, 12 Sep 2014 11:30:00 GMT CFPB A growing number of union members aren’t happy with how the Consumer Financial Protection Bureau is handling employee grievances, according to an article on Politico. Two of the union’s executive board members have resigned, accusing the chapter president of setting up a “shadow board” to conduct union business. CREDITORS: Consumers Build Up Record Credit Card Debt in Second Quarter Fri, 12 Sep 2014 10:40:00 GMT Creditors Current debt levels indicate consumers may not be able to sustain their minimum credit card payments by the end of the year. REPORTERS: ACA International Responds to Short-Sighted NCLC Report on Medical Debt Fri, 12 Sep 2014 00:01:00 GMT Reporters CEO Pat Morris issues statement regarding the real work done in best practices and the resolution of medical accounts. HEALTHCARE COLLECTIONS: ACA International Responds to Short-Sighted NCLC Report on Medical Debt Thu, 11 Sep 2014 15:31:00 GMT Healthcare Collections CEO Pat Morris issues statement regarding the real work done in best practices and the resolution of medical accounts. NEWS: Consumer Complaints About Debt Collection Decreased in August 2014 Thu, 11 Sep 2014 14:45:00 GMT News ACA International’s Research Department is analyzing consumer complaints to the CFPB as part of its effort to work with key stakeholders on balancing consumer protections and the ability to collect a rightfully owed debt. NEWS: RevSpring Supports Detroit Educational Charities Thu, 11 Sep 2014 13:01:00 GMT News ACA affiliate member donates time and money to charities that benefit local students and schools. NEWS: Rep. Foxx Urges Reforms to Student Loan Crisis Thu, 11 Sep 2014 11:00:00 GMT News As student loan debt balloons, members of Congress want to ensure they address the entire issue surrounding the price of higher education. In a recent article, Subcommittee on Higher Education and Workforce Training Chairwoman Virginia Foxx (R-N.C.) advocated for improvements to the federal student aid program and urged Washington to encourage competency-based education to help students earn a degree at a faster pace and lower cost. NEWS: ARMing Heroes Holds Annual Fundraising Drive for Vets Thu, 11 Sep 2014 06:01:00 GMT News No Debts for Vets campaign supports military men and women suffering from financial hardships. GOVERNMENT AFFAIRS: Significant Changes Proposed for Fair Credit Reporting Act Wed, 10 Sep 2014 16:15:00 GMT Government Affairs The Fair Credit Reporting Improvement Act of 2014, introduced Wednesday by Rep. Maxine Waters, would update the act with several new provisions. NEWS: ACA International Member Discusses Collection Issues with Idaho Business Review Wed, 10 Sep 2014 13:01:00 GMT News ACA member Connie Runia, attorney for Collection Bureau Inc. in Nampa, Idaho, talks to the Idaho Business Review about how collection agencies operate, her hopes for the CFPB and why public opinion of the collection industry is often incorrect. NEWS: Networking, Education and More Available at ACA’s 2014 Fall Forum Wed, 10 Sep 2014 11:31:00 GMT News Register now for the annual event featuring 28 concurrent sessions as well as a fundraising dinner hosted by the ACA International Education Foundation. CFPB: CFPB and Federal Reserve Board Increase Dollar Thresholds for Regulations Z and M Wed, 10 Sep 2014 10:45:00 GMT CFPB The new adjustments will take effect on Jan. 1, 2015. CREDITORS: More Millennials Opt to Forgo Credit Cards Wed, 10 Sep 2014 02:01:00 GMT Creditors A Bankrate survey shows that 63 percent of millennials ages 18 to 29 don’t have a credit card. CFPB: Senate Banking Committee Hosts Hearing on Wall Street Reform Tue, 09 Sep 2014 14:31:00 GMT CFPB CFPB Director Richard Cordray notes the bureau continues to work on proposed rules for prepaid cards, debt collection and payday loans. HEALTHCARE COLLECTIONS: University Students Participate in Healthcare Collections Research Tue, 09 Sep 2014 12:30:00 GMT Healthcare Collections The research will focus on collecting data within important segments of the accounts receivable management industry. HEALTHCARE COLLECTIONS: Premiums for Benchmark Affordable Care Act Plan to Decrease Tue, 09 Sep 2014 11:11:00 GMT Healthcare Collections Kaiser Family Foundation analysis finds changes vary across states and insurers. NEWS: Ontario Systems Recognized for Exemplary Workplace Practices Tue, 09 Sep 2014 10:00:00 GMT News The ACA member earned the When Work Works Award for its use of effective workplace strategies to increase business and employee success. CREDITORS: Fed Report Shows Consumer Credit Jumped in July Mon, 08 Sep 2014 15:01:00 GMT Creditors The Federal Reserve Board’s latest survey on consumer finances reports that in July, consumer borrowing increased by $26 billion. CFPB: Cordray to Speak at Next CFPB Public Consumer Advisory Board Meeting Mon, 08 Sep 2014 14:01:00 GMT CFPB Discussions will focus on technology and access to financial services. NEWS: States Gear Up to Help Rural Americans Enroll in Healthcare Insurance Plans Mon, 08 Sep 2014 13:51:00 GMT News While many people signed up for private insurance or Medicaid in the Affordable Care Act’s first year, millions of rural Americans did not, according to a report by Kaiser Health News. State decisions on whether to expand Medicaid eligibility may be affecting rural enrollment numbers. GOVERNMENT AFFAIRS: House Subcommittee Sets Hearing on Credit Reporting System Mon, 08 Sep 2014 13:31:00 GMT Government Affairs Legislators will discuss medical debt in relation to credit scores. CREDITORS: Year-Over-Year Bankruptcy Filings Decrease 16 Percent Mon, 08 Sep 2014 10:41:00 GMT Creditors The August filings mark the largest percentage drop so far in 2014. GOVERNMENT AFFAIRS: Federal Regulators to Testify on Wall Street Reform Fri, 05 Sep 2014 12:36:00 GMT Government Affairs Senate committee, returning from recess, will hear statements from top regulators about the state of the current system. CREDITORS: Survey: Consumers’ Debt Levels Decline Since 2010 Fri, 05 Sep 2014 11:35:00 GMT Creditors The Federal Reserve reports changes in income distribution and trends in consumer debt between 2010 and 2013. CREDITORS: The Conference Board Consumer Confidence Index Improves Again Fri, 05 Sep 2014 11:15:00 GMT Creditors The fourth consecutive increase in consumer confidence stems from improving business conditions and job growth. NEWS: Columbia Ultimate’s Art of Success Conference is Sept. 15-19 Fri, 05 Sep 2014 11:02:00 GMT News The conference features several seminars on compliance and an overview of the CFPB complaint process. HEALTHCARE COLLECTIONS: Report: One in Four Americans Has More Medical Debt Than Emergency Savings Thu, 04 Sep 2014 13:45:00 GMT Healthcare Collections People from lower-income households are more concerned about their medical expenses. CREDITORS: Consumer Debt Increases in Canada Thu, 04 Sep 2014 13:31:00 GMT Creditors Household debt is growing, but delinquency rates on credit payments have reached a new low. HEALTHCARE COLLECTIONS: CMS Projects Decline in Uninsured and Accelerated Health Spending Growth Thu, 04 Sep 2014 13:03:00 GMT Healthcare Collections The projections are due to expanding healthcare coverage and the improving economy. CFPB: CFPB Issues Warning to Credit Card Companies for Deceptive Marketing Thu, 04 Sep 2014 11:00:00 GMT CFPB The bureau seeks to protect consumers through bulletin about illegal charges and use of its complaint database. GOVERNMENT AFFAIRS: FTC Announces Panelists for Consumer Data Workshop Wed, 03 Sep 2014 13:15:00 GMT Government Affairs Discussions will cover consumer protection laws and how they may apply to the use of big data. NEWS: Frost-Arnett Names W. Judd Peak as New Corporate Compliance Officer Wed, 03 Sep 2014 12:57:00 GMT News The human resources and employee relations leader will strengthen compliance and enhance culture at ACA member company. CREDITORS: U.S. Consumer Spending Remains Flat in July and August Wed, 03 Sep 2014 11:45:00 GMT Creditors The latest Gallup poll results show little change in recent reports of discretionary spending by consumers. Economists are monitoring overall U.S. household spending to determine if there will be an uptick before the holiday season. NEWS: Officials Prepare for Challenges in Second Year of the Affordable Care Act Wed, 03 Sep 2014 11:25:00 GMT News The second Affordable Care Act health insurance enrollment period, at only three months instead of six, could come with significant challenges as the Obama administration seeks to sign on five million more people and insurers’ prices for consumers vary, The New York Times reports. GOVERNMENT AFFAIRS: Department of Education Strengthens Federal Student Loan Servicing Tue, 02 Sep 2014 14:20:00 GMT Government Affairs The revised contracts focus on better support for student borrowers in response to executive actions by President Obama. NEWS: Aspen National Financial Achieves PPMS Designation Tue, 02 Sep 2014 12:56:00 GMT News ACA International member with offices in Florida and Colorado earns the collection industry’s premier agency certification. NEWS: ACA President to Speak at Montana Collectors Association Annual Meeting Tue, 02 Sep 2014 11:15:00 GMT News The group will also hear updates on ACA International’s 75th Anniversary Convention as well as recent legislative actions affecting the credit and collection industry. HEALTHCARE COLLECTIONS: Healthcare Expert Explains How Hospitals Can Help Patients Manage Costs Tue, 02 Sep 2014 11:00:00 GMT Healthcare Collections Community Health Advisors’ Mark Rukavina outlines patient billing guidance and options for healthcare providers to help patients handle their medical expenses. NEWS: ACA’s Training Seminars Set for September Fri, 29 Aug 2014 11:44:00 GMT News Certified instructors will lead ACA seminars focusing on federal requirements under the Fair Debt Collection Practices Act, the latest industry compliance systems, and writing effective policies. NEWS: Account Control Technology Honored by Inc. Magazine for Eighth Year Fri, 29 Aug 2014 11:37:00 GMT News ACA member ranks No. 2,041 on the 2014 list of the fastest-growing private companies in the U.S. CREDITORS: Equifax Reports New Credit Rises to Six-Year High in 2014 Fri, 29 Aug 2014 11:30:00 GMT Creditors Balances on new cards are still below levels reported before the 2008 recession, despite an increase in open accounts. NEWS: Concerns About the Cost of College Increase Among Parents, Students Fri, 29 Aug 2014 11:15:00 GMT News Data in a new study shows parents taking on debt to pay for their children’s college education are putting their own financial stability and retirement at risk. CFPB: CFPB Announces New Senior Leaders and Board Members Fri, 29 Aug 2014 11:00:00 GMT CFPB The Consumer Advisory Board has new members and will hold a public meeting in September 2014. NEWS: ACA Comments on Changing Debt Collection Practices Thu, 28 Aug 2014 13:27:00 GMT News In an article published by Vox Media, ACA member Phillips & Cohen Associates, Ltd. and ACA’s Vice President and General Counsel Rob Föehl explain the changes to processes for collecting a decedent’s debt and the overall importance of the debt collection industry to a credit-based economy. NEWS: Newspaper Examines the Recent Internal Troubles at the CFPB Thu, 28 Aug 2014 13:13:00 GMT News Since it opened its doors, the Consumer Financial Protection Bureau has been charged with regulating financial institutions and industries to prevent another recession, all while having a host of internal troubles stemming from allegations of employee discrimination and retaliation, The Washington Times reports. CREDITORS: Report: Members of Generation X Carry Heavy Debt Burden Thu, 28 Aug 2014 12:53:00 GMT Creditors The debt is a result of aggressive borrowing between 2000 and 2008, before the Great Recession, as well as lower cumulative income growth. NEWS: Video: Understanding High Healthcare Costs in the U.S. Thu, 28 Aug 2014 11:47:00 GMT News U.S. healthcare spending totals $2.7 trillion per year, which is larger than the gross domestic product in France, according to a new video by researchers from The Commonwealth Fund. The video explores why healthcare costs in the U.S. are so high and how the health system could manage costs while making room for other priorities, such as infrastructure and education. GOVERNMENT AFFAIRS: ACPAC Chairman Meets with Illinois Congressional Candidate Thu, 28 Aug 2014 11:00:00 GMT Government Affairs ACA continues to develop relationships with lawmakers and candidates on both sides of the political aisle. NEWS: ACA President Discusses New Debt Collection Strategy Wed, 27 Aug 2014 09:55:00 GMT News In an interview with Yahoo Finance, ACA President Richard Doane explains how strong customer service is important to ensuring compliance and improving the image of the credit and collection industry. NEWS: Agility Recovery Announces National Preparedness Month Wed, 27 Aug 2014 09:45:00 GMT News In September, ACA members are invited to participate in four educational web seminars on organization preparedness and resilience during disasters. CREDITORS: Credit Card Debt Increasing Across the Nation’s Largest Metro Areas Wed, 27 Aug 2014 09:30:00 GMT Creditors New Equifax data provides latest signs of continued economic recovery. NEWS: Ontario Systems Announces Agenda for PowerUp 2014 Wed, 27 Aug 2014 09:23:00 GMT News Culture, technology and leadership to take center stage at the annual receivables education event scheduled for Oct. 7-9, 2014, in Indianapolis. NEWS: Local Newspaper Profiles NACS’ Service-Minded Philosophy Wed, 27 Aug 2014 09:10:00 GMT News In an interview with the Chattanooga Times Free Press, North American Credit Services owner and CEO Dallas Bunton Sr. explains how hospital billing operations are growing thanks to demand for the service and the company’s goal to work with customers who need help. CFPB: CFPB Finalizes Revision to International Money Transfer Rule Tue, 26 Aug 2014 12:42:00 GMT CFPB The revisions will help facilitate compliance with new consumer protections. NEWS: ACA Member Donates Funds to Help Local School Tue, 26 Aug 2014 11:35:00 GMT News North American Credit Services in Chattanooga, Tenn., contributed $10,000 to help cleanup and repair efforts after a break-in at a local elementary school, WRCB reports. CREDITORS: U.S. Credit Card Delinquency Rate Reaches Record Low Tue, 26 Aug 2014 11:10:00 GMT Creditors The average amount of credit card debt per borrower did not change significantly in the last year, however, balances due to more spending among ages 50-59 and 60 and older are increasing. NEWS: For-Profit College Operator Says CFPB Limits Asset Sales Tue, 26 Aug 2014 10:52:00 GMT News Corinthian Colleges Inc., facing a government shutdown of some of its campuses, must end sales or transfers of private student loans due to a possible settlement stemming from the Consumer Financial Protection Bureau’s allegations that the company has violated the Dodd-Frank Act and Fair Debt Collection Practices Act, Bloomberg Businessweek reports. CFPB: CFPB Files Consent Order Against Debt Settlement Company Mon, 25 Aug 2014 14:36:00 GMT CFPB Global Client Solutions, a payment processor, could pay more than $6 million in relief to consumers if the order is approved in court. HEALTHCARE COLLECTIONS: Survey: U.S. Employers Expect Healthcare Costs to Rise 4 Percent in 2015 Mon, 25 Aug 2014 13:18:00 GMT Healthcare Collections Companies plan to continue subsidizing and managing benefits while taking aggressive action to keep costs down. NEWS: ACA International Affiliate Member Honored for Company Growth Mon, 25 Aug 2014 13:15:00 GMT News Autoscribe Corporation ranks No. 3,262 on Inc. Magazine’s 500|5000 list of the nation’s fastest-growing private companies. NEWS: The Revolving Door at the Consumer Financial Protection Bureau Mon, 25 Aug 2014 13:08:00 GMT News The Washington Examiner reports on the trend of employees at the Consumer Financial Protection Bureau leaving the government agency to work for private employers or to start their own companies. NEWS: North American Credit Services Expands Company Headquarters Mon, 25 Aug 2014 12:55:00 GMT News ACA International member celebrates opening of seventh building at campus in Chattanooga, Tenn. NEWS: U.S. Department of Commerce Releases GDP by State Mon, 25 Aug 2014 11:00:00 GMT News The data shows economic growth across states and provides a glimpse of each state’s economic health. GOVERNMENT AFFAIRS: FTC Asks Court to Shut Down Phony Debt Relief and Credit Repair Scheme Fri, 22 Aug 2014 12:33:00 GMT Government Affairs The scammers allegedly told consumers the programs were provided and funded by the federal government and endorsed by the president. NEWS: Conference Board Leading Economic Index Increased in July Fri, 22 Aug 2014 11:45:00 GMT News The increase suggests that the economy is gaining traction and growth should continue. NEWS: Panel Announced for Online Student Loan Discussion Fri, 22 Aug 2014 11:30:00 GMT News CFPB student loan ombudsman is among the panelists who will answer questions about student loans and debt. HEALTHCARE COLLECTIONS: Uninsured Could be Eligible for Healthcare Before Next Open Enrollment Period Fri, 22 Aug 2014 11:15:00 GMT Healthcare Collections Health insurance marketplaces will open on Nov. 15, but events such as moving or losing insurance due to unemployment could allow people to use special open enrollment, according to a new study. CREDITORS: TransUnion Mortgage Delinquency Rate Continues to Decline Fri, 22 Aug 2014 11:00:00 GMT Creditors Clearing of severely delinquent accounts through foreclosure and lower rates of new delinquencies since the recession have contributed to the decline. GOVERNMENT AFFAIRS: Federal Trade Commission Joins CFPB in Filing Amicus Brief in Debt Collection Case Thu, 21 Aug 2014 15:20:00 GMT Government Affairs The FTC seeks reversal of a summary judgment to clarify that each debt collector who contacts a consumer must send a notice that complies with the Fair Debt Collection Practices Act. NEWS: Sessions Announced for ACA’s Fall Forum 2014 Thu, 21 Aug 2014 14:32:00 GMT News ACA is coming to San Francisco for three days of educational sessions and networking events. NEWS: ConServe Named One of the Fastest Growing Private Companies in the U.S. Thu, 21 Aug 2014 13:45:00 GMT News Inc. Magazine honors companies for entrepreneurship and growth. GOVERNMENT AFFAIRS: Sen. Warren Announces Second Vote on Student Loan Legislation Thu, 21 Aug 2014 11:20:00 GMT Government Affairs The bill was voted down in June, but some Democrats are pushing for support before the elections in November. GOVERNMENT AFFAIRS: ACA Member Talks FCC Petition with Rep. Michael Burgess Thu, 21 Aug 2014 10:50:00 GMT Government Affairs Members are invited to meet with their congressional representatives who support the petition seeking clarity on the Telephone Consumer Protection Act. CFPB: CFPB Issues Consent Order for Auto Finance Company in FCRA Violation Wed, 20 Aug 2014 13:47:00 GMT CFPB First Investors reportedly furnished inaccurate information about its customers to credit reporting agencies and continued to use a flawed system for years after the problem occurred. GOVERNMENT AFFAIRS: Bureau Guidance Transparency Act Comes with $5 Million in Annual Costs for CFPB Wed, 20 Aug 2014 13:42:00 GMT Government Affairs The bill, if approved, requires a public notice and comment period for Consumer Financial Protection Bureau guidance documents. CFPB: CFPB Debt Collection Complaints: One Year Later Wed, 20 Aug 2014 11:19:00 GMT CFPB Year-to-date debt collection complaints, Fair Credit Reporting Act and Telephone Consumer Protection Act lawsuits have increased, while Fair Debt Collection Protection Act lawsuits have decreased. NEWS: Students’ Debt Troubles Aren’t Going Away Wed, 20 Aug 2014 11:03:00 GMT News Delinquency rates for mortgages or credit card payments have improved since the recession, but not for student loan debt, The Wall Street Journal reports. Delinquent student loans have nearly doubled since early 2009 and critics say actions to help, such as increasing access to loan-forgiveness programs and regulation at private schools with high default rates, could make the problem worse. NEWS: Training Opportunities Available Through ACA International Tue, 19 Aug 2014 13:20:00 GMT News Seminars focus on topics including managing the collection floor process and training techniques. NEWS: LiveVox Offers Online Seminar on CFPB and TCPA Tue, 19 Aug 2014 13:02:00 GMT News ACA International member will lead a seminar focusing on preparing for Consumer Financial Protection Bureau regulation in the credit and collection industry and the latest observations regarding the Telephone Consumer Protection Act. CREDITORS: National Credit Default Rates Remain at Historical Lows Tue, 19 Aug 2014 11:30:00 GMT Creditors Mortgage rates contribute to a decline in household debt in the second quarter of 2014. CREDITORS: Survey: Retirement Savings are Lagging for One-Third of Americans Tue, 19 Aug 2014 11:00:00 GMT Creditors Data from shows Americans have a mixed comfort level with debt and Millennials feel more financially secure than any other age group. NEWS: The New York Times Magazine Examines Ups and Downs of Debt Buying Mon, 18 Aug 2014 13:35:00 GMT News An article adapted from an upcoming book, “Bad Paper: Chasing Debt from Wall Street to the Underworld” by Jake Halpern, explores the credit and collection industry and debt buying in Buffalo, N.Y., through stories from two professionals about their careers. CFPB: Financial Industry Group Launches Campaign Against CFPB Public Consumer Complaint Narratives Mon, 18 Aug 2014 13:19:00 GMT CFPB In July, the CFPB issued a proposal to allow consumers the option to add a narrative when submitting complaints about financial products and services. Many groups are against the proposal and its timeline. NEWS: Hospitals Review Charity Care Policies for Patients Without Coverage Mon, 18 Aug 2014 11:30:00 GMT News Some U.S. hospitals are reconsidering providing charity care to uninsured people who choose not to purchase healthcare coverage through online marketplaces established under the Affordable Care Act, according to a report by Kaiser Health News. Officials with healthcare providers have concerns that offering charity care could prevent patients from purchasing government-subsidized coverage. NEWS: Cleveland Newspaper Hosts Online Discussion on Student Loans Mon, 18 Aug 2014 11:00:00 GMT News Experts from the CFPB and other organizations will be available to answer questions on student loans and debt during the hour-long live chat. GOVERNMENT AFFAIRS: ACA International Submits Comments on New York’s Revised Proposed Debt Collection Rule Mon, 18 Aug 2014 03:30:00 GMT Government Affairs The New York Department of Financial Services should wait for Consumer Financial Protection Bureau action instead of moving forward with rulemaking. CREDITORS: Poll: Millennials Report Spending More Than a Year Ago Fri, 15 Aug 2014 13:30:00 GMT Creditors Gallup finds that Millennials spend more on discretionary items compared to other generations while Baby Boomers allocate more money to essentials such as healthcare and household expenses. GOVERNMENT AFFAIRS: New York Attorney General Settles with Debt Collection Firm Fri, 15 Aug 2014 11:27:00 GMT Government Affairs Forster & Garbus ceased collection activities on payday loans after notification from the attorney general’s office.