Credit and Collection Industry News - ACA International ACA International - An international trade association of credit and collection professionals. en-us Sat, 23 May 2015 04:00:00 GMT NEWS: Honor a Veteran in Your Life on ARMing Heroes’ Facebook Page Fri, 22 May 2015 08:58:00 GMT News The credit and collection industry’s charity for military veterans looks to raise awareness of its cause and honor veterans through social media during Memorial Day weekend. HEALTHCARE COLLECTIONS: Survey: Underinsured Face Financial Struggles with Medical Bills and Paying Medical Debt Fri, 22 May 2015 08:30:00 GMT Healthcare Collections A Commonwealth Fund report shows underinsured people have high deductibles in their insurance plans or high out-of-pocket expenses compared to their income. GOVERNMENT AFFAIRS: House Subcommittee Approves Seven Bills on FCC Transparency Thu, 21 May 2015 12:04:00 GMT Government Affairs Chairman U.S. Rep. Greg Walden says the bills could be added to a process reform bill introduced in the last congressional session to create more structure around FCC rulemakings. NEWS: Ohio Attorney General Announces Details on National Consumer Assistance Plan Thu, 21 May 2015 11:52:00 GMT News Thirty-one state attorneys general are part of the plan and settlement with consumer reporting agencies Experian, Equifax and TransUnion, which include changes to reporting consumers’ medical debts. NEWS: Reminder: Prime Expo Space is Limited for ACA’s 2015 Convention & Expo Thu, 21 May 2015 11:15:00 GMT News Exhibitors at the credit and collection industry’s event will be face-to-face with buyers looking to move their companies forward and have access to sessions to hear about what agencies are looking for from vendors. NEWS: ACA Offers More Than 45 Educational Sessions at the Industry’s Premier Annual Convention Thu, 21 May 2015 11:00:00 GMT News The 2015 ACA International Convention & Expo features sessions on the latest compliance tools to help industry professionals stay current on ever-changing regulations, case studies on how to increase performance, trends impacting healthcare collections as well as regulatory updates on actions of the FCC and CFPB. NEWS: 31 States Join National Consumer Assistance Plan Launched by Equifax, TransUnion and Experian Wed, 20 May 2015 14:57:00 GMT News The plan is expanding after the three consumer reporting agencies and the New York attorney general first agreed to it in March. NEWS: 2015 ACA International Convention & Expo Early Registration Savings End This Friday Wed, 20 May 2015 12:20:00 GMT News The early-bird registration deadline, May 22, for member savings at ACA International’s premier event in Boston July 19-21 is fast approaching. GOVERNMENT AFFAIRS: UPDATE: 1,700 Participate in ACA’s Grassroots Effort to End Operation Choke Point Wed, 20 May 2015 12:19:00 GMT Government Affairs ACA International has an email available for members to easily forward a letter to their member of Congress and keep the campaign against the FDIC and DOJ program going. NEWS: ConServe Supports Local Adopt-A-Highway Cleanup Wed, 20 May 2015 12:04:00 GMT News For two years, employees of the ACA member company will volunteer to maintain a stretch of highway in New York by picking up trash, raking and planting flowers. CREDITORS: Credit Card Debt and Delinquency Rates Remain Steady Wed, 20 May 2015 11:12:00 GMT Creditors A TransUnion report shows consumers opened 15 million more credit card accounts in the last year. NEWS: Savings on Convention Registration Available to New Members Wed, 20 May 2015 00:01:00 GMT News ACA International membership provides year-round value. Join today, or if you’re a recent new member, take advantage of your membership and enjoy savings on the 2015 ACA Convention and Expo July 19-21 in Boston. Attending the ACA convention is one of the greatest benefits of membership. NEWS: Consumer Litigation is on the Upswing in 2015 Tue, 19 May 2015 14:16:00 GMT News Fair Debt Collection Practices Act cases have increased this year, but it is too soon to tell if the trend will continue. April complaints to the CFPB declined, and more than half of the complaints were not associated with a particular debt collection product. GOVERNMENT AFFAIRS: House Communications and Technology Subcommittee to Review Several Bills on FCC Transparency Tue, 19 May 2015 14:00:00 GMT Government Affairs The legislation includes a proposal for the FCC to publish a quarterly progress update on petitions and complaints it receives. NEWS: National Recovery Solutions Achieves Woman-Owned Small Business Status Tue, 19 May 2015 13:37:00 GMT News Kinda Baker is assuming CEO responsibilities and has a majority ownership in the ACA member company. CREDITORS: Consumers Say Financial Security Has Improved This Month Tue, 19 May 2015 12:46:00 GMT Creditors Respondents to a survey say they are more comfortable about their debt levels, but less comfortable with their available savings. NEWS: The CBE Group Pays it Forward Mon, 18 May 2015 13:26:00 GMT News The ACA member company’s creative ideas for fundraising and community service help residents and organizations around the world. GOVERNMENT AFFAIRS: U.S. Sen. Ted Cruz Requests Consumer Financial Protection Bureau to Disavow Operation Choke Point Mon, 18 May 2015 11:42:00 GMT Government Affairs The Texas senator says he is concerned the CFPB will follow the path of the FDIC and DOJ based on its recent lawsuit filed against various debt collectors and payment processors. NEWS: ACA International’s Mary Thao Recognized as Outstanding Planner of the Year in Minnesota Mon, 18 May 2015 11:18:00 GMT News The Minnesota Chapter of Meeting Professionals International recognized Thao with its most significant award for her contributions to the organization as well as the meeting management profession. NEWS: ACA Member Companies Achieve PPMS Certification Mon, 18 May 2015 11:13:00 GMT News ACA International members in Massachusetts and Illinois earn the collection industry’s premier agency certification. NEWS: Action Alert – Operation Choke Point Fri, 15 May 2015 10:44:00 GMT News ACA members are urged to take action in support of legislation to end Operation Choke Point. GOVERNMENT AFFAIRS: ACA’s Grassroots Campaign Against Operation Choke Point is Growing Fri, 15 May 2015 10:29:00 GMT Government Affairs More than 300 additional ACA members joined in the campaign since Friday and an email is still available to contact your member of Congress about ending the FDIC and DOJ program. CFPB: CFPB Turns Its Attention to Student Loan Servicing Practices in Latest Public Inquiry Fri, 15 May 2015 07:35:00 GMT CFPB Through a Request for Information, the CFPB seeks input from stakeholders, including debt collectors, on how student loan servicing can contribute to student borrower stress or harm. NEWS: Seminar on Latest Data Security Compliance Strategies is May 26-27 Fri, 15 May 2015 07:15:00 GMT News ACA International certified instructor Leslie Bender, IFCCE, will focus on policies and procedures to ensure compliance in protecting consumers’ personal information. CFPB: ACA is Represented at CFPB Hearing on Student Loan Debt Thu, 14 May 2015 16:19:00 GMT CFPB The bureau is seeking public comment on student loan servicing practices and consumer protections, similar to those on mortgages and credit cards that could be extended to student loan borrowers. NEWS: Join in Industry Discussions With Your Colleagues on The Hub Thu, 14 May 2015 11:23:00 GMT News ACA International’s online member community has peer-to-peer interest groups on topics such as third-party debt collection, compliance and more. NEWS: ConServe Supports ACA International Education Foundation Thu, 14 May 2015 11:20:00 GMT News The ACA member company, through its Jeans for Charity and gift-matching program, raised money during Collector’s Challenge month. NEWS: Household Debt Remains Flat in First Quarter Wed, 13 May 2015 14:08:00 GMT News Stagnant mortgage balances and little change in non-housing debt balances contribute to overall levels of consumers’ borrowing to start the year. NEWS: Study: Student Loan Debt Isn’t Harming Consumers’ Access to Credit and Repayment Rates Wed, 13 May 2015 14:04:00 GMT News TransUnion data shows young consumers with student loan debt are performing well on securing and paying for other forms of credit. GOVERNMENT AFFAIRS: House Subcommittee Reviews Cause of Financial Crisis in Dodd-Frank Hearing Wed, 13 May 2015 12:51:00 GMT Government Affairs Chairman U.S. Rep. Sean Duffy says law is a “major cause” of regulatory burden. NEWS: Fed Survey: Consumers Expect Decline in Spending Growth Tue, 12 May 2015 13:41:00 GMT News Expectations for household spending in the year ahead declined, especially among lower-income respondents to the Federal Reserve Bank of New York’s monthly Survey of Consumer Expectations. GOVERNMENT AFFAIRS: U.S. Rep. Jeb Hensarling Issues Subpoenas to Federal Agencies Tue, 12 May 2015 13:35:00 GMT Government Affairs The U.S. Department of Justice, U.S. Department of Treasury and Federal Reserve Bank of New York are subject to the subpoenas from the chairman of the House Financial Services Committee. CFPB: Reminder: CFPB Hosts Field Hearing on Student Debt May 14 Tue, 12 May 2015 13:15:00 GMT CFPB Director Richard Cordray will speak at the hearing and consumer group representatives and members of the public will testify on student loan debt in the U.S. HEALTHCARE COLLECTIONS: Individual Insurance Market Grew 46 Percent in First Full Year of Affordable Care Act Tue, 12 May 2015 13:00:00 GMT Healthcare Collections Enrollment continues to grow this year but at a slower rate, according to Kaiser Family Foundation research. NEWS: Explore Boston at the 2015 ACA International Convention & Expo Mon, 11 May 2015 14:00:00 GMT News Take some time outside of the extensive education and networking opportunities at ACA’s premier event of the year, July 19-21 at the Sheraton Boston & Hynes Convention Center, to experience everything the historic city has to offer. GOVERNMENT AFFAIRS: House Oversight and Investigations Subcommittee Sets Hearing on Regulatory Overreach Mon, 11 May 2015 13:36:00 GMT Government Affairs The hearing agenda includes discussion of the cause of the financial crisis as well as the Dodd-Frank Act. NEWS: It’s Not Too Late to Apply for a Loomer-Mortensen Scholarship Mon, 11 May 2015 13:33:00 GMT News The ACA International Education Foundation is seeking applications for the scholarship to help further the educations of those working in or affiliated with the credit and collection industry. NEWS: Strategies for Hiring the Right Candidate Mon, 11 May 2015 13:20:00 GMT News ACA International certified instructor LaDonna Bohling will review hiring strategies during a May 20 online seminar. GOVERNMENT AFFAIRS: Sen. Elizabeth Warren Seeks to Provide CFPB More Regulatory Authority Over Auto Dealers Fri, 08 May 2015 12:08:00 GMT Government Affairs The Massachusetts senator is working on legislation for regulation of the auto lending industry, which already faces opposition from the Republican party and some Democrats. NEWS: Experience Networking, Education, Entertainment and Special Events During the 2015 ACA International Convention & Expo Fri, 08 May 2015 12:03:00 GMT News ACA International is offering many opportunities for credit and collection professionals to learn more about the industry, meet new colleagues and see all that Boston has to offer during the premier event of the year. NEWS: New York Fed Details Community Credit Conditions in U.S. Fri, 08 May 2015 08:55:00 GMT News Community credit includes an overview of the level of credit stress as well as whether consumers are current on their payments to creditors. NEWS: Increased Credit Card Debt Causes Surge in Consumer Borrowing Fri, 08 May 2015 08:40:00 GMT News Revolving credit, including credit card balances, increased by the most since July. NEWS: How Collection Agencies Contribute to Small Business Economy Thu, 07 May 2015 14:08:00 GMT News A majority of collection agencies in the U.S. are small businesses. In conjunction with the Small Business Administration’s National Small Business Week, Gulf Coast Collection Bureau President Jack Brown III shares about operating a small agency in the credit and collection industry. NEWS: ACA SearchPoint Updates: State Licensing Requirements, Statute of Limitations and More Thu, 07 May 2015 11:00:00 GMT News ACA International members may access the latest compliance-related documents via the online ACA SearchPoint library. The following documents have been updated by ACA’s Legal Department. Members must be logged in to ACA’s website to access ACA SearchPoint documents. REPORTERS: ACA International Urges the U.S. Senate to Consider Legislation that Aims to Reform the Consumer Financial Protection Bureau Thu, 07 May 2015 00:01:00 GMT Reporters Two bills passed by House of Representatives seek to change oversight of the CFPB. NEWS: ACA International Urges the U.S. Senate to Consider Legislation that Aims to Reform the Consumer Financial Protection Bureau Wed, 06 May 2015 13:25:00 GMT News Two bills passed by House of Representatives seek to change oversight of the CFPB. NEWS: California Association of Collectors Receives More Than $17,000 for Scholarships Wed, 06 May 2015 13:22:00 GMT News The donations are from a 24-hour fundraiser for the unit’s Educational Scholarship Foundation. GOVERNMENT AFFAIRS: FCC Announces Leadership Changes in Bureau Overseeing the TCPA Wed, 06 May 2015 13:00:00 GMT Government Affairs The new acting chief of the Consumer and Governmental Affairs Bureau, Alison Kutler, will be on board at the FCC June 1. CFPB: Millions of Consumers Lack Credit History Wed, 06 May 2015 12:40:00 GMT CFPB The trend is related to consumers who have lower incomes or are younger and have not borrowed to pay for a home, education or vehicle. NEWS: Survey: Nearly Half of Consumers Monitored Credit Scores in Past Year Tue, 05 May 2015 14:33:00 GMT News ACA International reviews data on methods consumers use to access their credit reports and activity by age group. NEWS: North American Credit Services, Inc. Makes Record During Collectors Challenge Month Tue, 05 May 2015 14:12:00 GMT News The Tennessee-based member company held a chili cook-off, picnic and offered employees casual dress days to raise money for the ACA International Education Foundation through Collectors Challenge. NEWS: ACA Offers Online Training on Collection Floor Management Tue, 05 May 2015 14:06:00 GMT News Certified Instructor Karolyn Rubin will share strategies for operating a more compliant collection floor during the three-day training May 19-21. NEWS: Sherloq Solutions, Inc. Donates to Several Nonprofit Organizations Tue, 05 May 2015 13:55:00 GMT News The company and its operating affiliate, ACA member company Merchants Association Collection Division. Inc., support community organizations in the arts, healthcare and education. NEWS: April Bankruptcy Filings Decrease 12 Percent From Previous Year Mon, 04 May 2015 14:00:00 GMT News Continued low interest rates for commercial borrowers and flat consumer debt contribute to the filing rates. NEWS: California Association of Collectors Foundation Collects Donations for 24 Hours Mon, 04 May 2015 13:50:00 GMT News The May 5 fundraiser supports high school students’ financial literacy. NEWS: Consumer Lawsuits and CFPB Complaints Against Debt Collectors Increase in March Mon, 04 May 2015 12:20:00 GMT News Class-action lawsuits were strong among FDCPA, TCPA and FCRA cases, and complaints about continued attempts to collect a debt not owed remain prominent in the CFPB Debt Collection Consumer Complaints Database. CREDITORS: Fewer Than Half of Families Are Saving for College Mon, 04 May 2015 11:50:00 GMT Creditors Cost of living increases and unexpected expenses impact families’ savings for future education, according to a recent study. NEWS: Midwest Collections Conference Focuses on State of Credit and Collection Industry Mon, 04 May 2015 11:22:00 GMT News ACA International President Rick Doane presents at annual conference in St. Louis. NEWS: Sign up by May 5 and Earn 9 CLE Credits at the 2015 ACA International Convention & Expo Fri, 01 May 2015 13:00:00 GMT News Exclusive legal education opportunities on ethics, TCPA, FCRA, CFPB and more are available at ACA International’s premier event July 19-21 in Boston. CREDITORS: Survey: Consumers Concerned About Personal Finances and Future Savings Fri, 01 May 2015 11:15:00 GMT Creditors Many consumers are spending without a budget and worry they do not have enough savings for retirement. NEWS: Jeans for Charity Program Benefits Big Brothers Big Sisters Fri, 01 May 2015 11:00:00 GMT News ConServe employees support local youth through gift-matching program. NEWS: Teleseminar on Hiring Collectors Slated for May 14 Fri, 01 May 2015 11:00:00 GMT News ACA International instructors will review the pros and cons of hiring new versus experienced collectors at your agency. NEWS: ACA SearchPoint Highlight: State Manager Requirements Thu, 30 Apr 2015 11:30:00 GMT News Some state licensing laws include a requirement for a collection agency manager and some states may require prospective managers to take an exam prior to allowing an individual to fulfill that role. CFPB: Student Debt Discussion Scheduled for Next CFPB Field Hearing Thu, 30 Apr 2015 11:15:00 GMT CFPB CFPB Director Richard Cordray will be in Milwaukee for the event. NEWS: U.S. Economy Weakens in First Quarter of 2015 Thu, 30 Apr 2015 11:01:00 GMT News The gross domestic product growth recorded from January to March fell well below analysts’ expectations, The Washington Post reports. The GDP grew 0.2 percent in the first quarter while predictions had it increasing by 1 percent, according to the article. The first quarter was the weakest in a year, but analysts also say the U.S. economy will bounce back for the remainder of the year. NEWS: ACA Presents Teleseminar on Skiptracing Technology Thu, 30 Apr 2015 11:00:00 GMT News Instructors will review benefits of the technology and provide real-life examples of skiptracing products for credit and collection professionals. HEALTHCARE COLLECTIONS: Patients and Healthcare Providers Feel Burden of Increased Medical Costs Thu, 30 Apr 2015 10:30:00 GMT Healthcare Collections TransUnion Healthcare’s latest report shows consumers have less revolving credit for healthcare costs and providers without options for charity care may end up with more bad debt. REPORTERS: ACA International Board of Directors Supports Legislation to End Operation Choke Point Wed, 29 Apr 2015 13:48:00 GMT Reporters A Letter to ACA Members Reiterates ACA’s Dedication to Ending the Flawed Policy NEWS: ACA International Board of Directors Supports Legislation to End Operation Choke Point Wed, 29 Apr 2015 13:14:00 GMT News A letter to ACA members reiterates ACA’s dedication to ending the flawed policy. NEWS: Collectors Challenge Donations Due May 15 Wed, 29 Apr 2015 13:00:00 GMT News Members are invited to submit stories and photos showcasing their fundraising activities to support the ACA International Education Foundation. GOVERNMENT AFFAIRS: State Bill in North Carolina Would Lift Collection Restrictions for Debt Buyers Wed, 29 Apr 2015 11:45:00 GMT Government Affairs The bill includes an amendment to state law governing debt buyers’ collection practices. NEWS: ACA International Research Shows Phantom Debt Tops Consumer Complaints Tue, 28 Apr 2015 13:05:00 GMT News Analysis of recent CFPB data also reveals a significant gap between complaints that the “debt is not mine” and complaints about being contacted about a paid debt. NEWS: Deadline Approaches for Loomer-Mortensen Scholarship Applications Tue, 28 Apr 2015 11:20:00 GMT News Individuals employed by or affiliated with the credit and collection industry interested in advancing their education are encouraged to apply for the scholarship offered by the ACA International Education Foundation. GOVERNMENT AFFAIRS: U.S. Rep. Dave Trott Provides Insight on CFPB Leadership Structure for Attendees at ACA’s Washington Insights Conference Tue, 28 Apr 2015 11:00:00 GMT Government Affairs The Michigan congressman also discussed his support for the credit and collection industry and its importance to the U.S. credit-based economy. NEWS: TECH LOCK Contributes to ARMing Heroes Grant for U.S. Marine Corps Veteran Tue, 28 Apr 2015 10:46:00 GMT News The much-needed grant, funded in part by a donation from the ACA International affiliate member company, brings the veteran one step closer to a home of her own. NEWS: ACA International’s Online Member Community Turns Mobile-Friendly Mon, 27 Apr 2015 14:26:00 GMT News The Hub will be upgraded to give users better access on mobile devices and more options to participate in discussions on popular topics such as third-party debt collection and compliance. REPORTERS: ACA International Board of Directors Support Legislative Reform of the Consumer Financial Protection Bureau Mon, 27 Apr 2015 14:21:00 GMT Reporters ACA will continue to actively support ongoing efforts to change the oversight of the CFPB. NEWS: ACA Announces Compliance-Focused Sessions for the Industry’s Premier Annual Convention Mon, 27 Apr 2015 14:16:00 GMT News The 2015 ACA International Convention & Expo features the latest compliance tools to help credit and collection professionals stay current on ever-changing regulations. NEWS: Corinthian Colleges Ends Instruction at 28 Campuses Mon, 27 Apr 2015 14:06:00 GMT News The campus closures do not impact the operation of colleges purchased by Zenith Education Group, a subsidiary of ACA member Educational Credit Management Corp., in February. NEWS: ACA International Board of Directors Supports Legislative Reform of the Consumer Financial Protection Bureau Mon, 27 Apr 2015 12:48:00 GMT News ACA will continue to actively support ongoing efforts to change the oversight of the CFPB. GOVERNMENT AFFAIRS: U.S. Rep. Kyrsten Sinema Adds to CFPB and Operation Choke Point Discussion at ACA’s Washington Insights Conference Mon, 27 Apr 2015 11:00:00 GMT Government Affairs The Arizona congresswoman addressed debt collection industry regulations and the need for the CFPB to present balanced and fair rules for collectors. NEWS: A New Look for The Hub is Coming Soon Mon, 27 Apr 2015 09:00:00 GMT News ACA International’s online member community is getting a new look with exciting new features. To make the changes, The Hub will be under maintenance from 12:30-1:30 p.m. (EST) on Tuesday, April 28 and will have some interruptions. It is recommended members do not access The Hub during that time. More details about the new and improved site will be available in the April 28 ACA Daily. NEWS: Midland Credit Management Settles with New York City Department of Consumer Affairs Fri, 24 Apr 2015 13:13:00 GMT News The DCA has renewed the company’s licenses in the settlement and Midland has agreed to continue to treat consumers fairly and with respect. GOVERNMENT AFFAIRS: U.S. Rep. Randy Neugebauer Leads Hearing on Regulatory Relief Fri, 24 Apr 2015 11:58:00 GMT Government Affairs The Texas congressman called on federal and state regulators to address laws impacting community financial institutions and the trend of “Too Small to Succeed.” NEWS: Convergent Revenue Cycle Management, Inc. Promotes Mark Schanck as New President Fri, 24 Apr 2015 11:01:00 GMT News Healthcare industry veteran and former senior vice president of sales and marketing is overseeing company operations in new role. NEWS: City of Yonkers, New York Imposes New Debt Collection Requirements Thu, 23 Apr 2015 15:35:00 GMT News Licensees in Yonkers, N.Y. should take note of expanded debt collection requirements. NEWS: FTC and New York Attorney General to Host Dialogue with Debt Collection Industry in June Thu, 23 Apr 2015 14:27:00 GMT News ACA International will attend the meeting in Buffalo, N.Y. to contribute to an open dialogue about the industry. NEWS: National Association of Professional Women Recognizes Leslie Bender as Professional Woman of the Year Thu, 23 Apr 2015 14:00:00 GMT News Bender, an ACA International Board of Directors member and past president, is honored for her outstanding leadership and commitment within her profession. GOVERNMENT AFFAIRS: Charles Krauthammer Shares Personal, Humorous Stories at ACA’s Washington Insights Conference Thu, 23 Apr 2015 13:13:00 GMT Government Affairs Attendees also heard insight into government affairs from the inspirational political commentator and keynote speaker at the event designed to provide an insider’s view of Capitol Hill. CREDITORS: National Credit Default Rates Remain Flat Despite Jump in Bank Card Defaults in March 2015 Thu, 23 Apr 2015 13:09:00 GMT Creditors According to the S&P/Experian Consumer Credit Default Indices, the bank card default rate saw the largest increase in five years. NEWS: Green Tree Servicing Responds to FTC and CFPB Settlement Thu, 23 Apr 2015 13:00:00 GMT News The company, based in St. Paul, Minn., is maintaining its focus on continuous improvement of procedures and practices after reaching a settlement with the federal regulators. NEWS: BillingTree Expands Leadership Team Thu, 23 Apr 2015 11:15:00 GMT News The team at the ACA International affiliate member company includes a new professional services senior director and vice president of sales and business development. GOVERNMENT AFFAIRS: House Passes Bill to Cap Funding and Add Advisory Councils to the CFPB Wed, 22 Apr 2015 15:01:00 GMT Government Affairs ACA International continues to be supportive of changes that bring more accountability and transparency to the CFPB. GOVERNMENT AFFAIRS: U.S. Rep. Greg Walden Discusses TCPA During ACA International Washington Insights Talk Wed, 22 Apr 2015 14:20:00 GMT Government Affairs ACA members are encouraged to keep up the momentum of their efforts to modernize the TCPA through the Federal Communications Commission and their congressional representatives. NEWS: ACA International Presents Timely Seminar on Collecting Out-of-Statute Debt Wed, 22 Apr 2015 14:05:00 GMT News The April 28 seminar focuses on requirements for collecting out-of-statute debts for collection agency owners, managers, general counsel, defense counsel, trainers and collectors. GOVERNMENT AFFAIRS: U.S. Rep. Lacy Clay Says He Will Continue Building a Relationship with the Credit and Collection Industry Wed, 22 Apr 2015 12:44:00 GMT Government Affairs The Missouri congressman, a speaker at ACA International’s Washington Insights Conference, is also focused on fairness in the Consumer Financial Protection Bureau’s work. NEWS: ConServe’s George Huyler Named as 2015 Human Resources Executive of the Year Wed, 22 Apr 2015 11:15:00 GMT News The National Human Resource Association Rochester, N.Y., affiliate honored Huyler for his role as an exceptional leader in human resources. NEWS: Global Debt Registry and TransUnion Partner to Offer Registry Services for Debt Buyers and Financial Institutions Wed, 22 Apr 2015 10:44:00 GMT News Full transparency, instant access and analysis bring enhanced efficiency and compliance to debt chain of ownership. GOVERNMENT AFFAIRS: Washington Insights Conference: U.S. Rep. Randy Neugebauer Reviews Need for Accountability at the CFPB Tue, 21 Apr 2015 15:11:00 GMT Government Affairs ACA members hear a firsthand report about the Texas congressman’s legislation to change the leadership structure of the bureau. CFPB: CFPB and FTC Issue Fines Against National Mortgage Servicing Company Tue, 21 Apr 2015 15:03:00 GMT CFPB Green Tree Servicing LLC is the subject of a complaint resulting from alleged illegal loan servicing and debt collection practices. NEWS: ACA Member I.C. System Helps the Environment for Earth Day Tue, 21 Apr 2015 14:48:00 GMT News Employees at the company’s offices in Minnesota and Wisconsin are doing their part to help the environment this week. GOVERNMENT AFFAIRS: U.S. Rep. Blaine Luetkemeyer Discusses Operation Choke Point, CFPB with ACA Members Tue, 21 Apr 2015 11:58:00 GMT Government Affairs Washington Insights Conference gives members intimate access and a robust Q&A with the Missouri congressman. NEWS: New York City Council Passes Bill to Ban Credit Checks for Employment Tue, 21 Apr 2015 11:30:00 GMT News The bill prevents hiring decisions based on consumers’ credit scores, including medical bills and student loans. GOVERNMENT AFFAIRS: Student Loan Refinancing Legislation Resurfaces Mon, 20 Apr 2015 12:48:00 GMT Government Affairs U.S. Sen. Elizabeth Warren has reintroduced legislation to help student loan borrowers, and additional legislators are working to ensure struggling student loan borrowers are treated fairly and understand the full range of repayment options and resources available to them. NEWS: Survey: Millennials are Faring the Best Financially Mon, 20 Apr 2015 11:45:00 GMT News’s Financial Security Index survey shows improvement in Millennials’ job security, savings and overall financial security, but some are behind in net worth. NEWS: Prime Expo Space is Limited for ACA’s 2015 Convention & Expo Fri, 17 Apr 2015 13:00:00 GMT News Exhibitors at the credit and collection industry’s premier event will showcase their products to more than 850 attendees and have opportunities to network with the most active agencies from the industry. GOVERNMENT AFFAIRS: New York Attorney General Obtains Settlement from Debt Buyer Fri, 17 Apr 2015 11:40:00 GMT Government Affairs Asta Funding, Inc. and its subsidiaries Palisades Collection, LLC and Palisades Acquisition XVI, LLC continue to consistently emphasize strict compliance with the law and have reached a settlement with the New York Attorney General. GOVERNMENT AFFAIRS: CFPB Managing Regulatory Counsel Provides Update on Debt Collection Rulemaking Efforts at ACA’s Washington Insights Conference Fri, 17 Apr 2015 11:00:00 GMT Government Affairs Tom Pahl describes the CFPB’s debt collection rulemaking process as a “triathlon.” NEWS: New York Fed Research Shows Number of Active Student Loan Borrowers is Decreasing Fri, 17 Apr 2015 10:40:00 GMT News In a recent presentation about the economic recovery, the New York Federal Reserve shared research showing that aggregate outstanding student loan balances and the number of consumers with outstanding student loan debt are increasing at a steady rate, however the number of borrowers taking on new loans each year is declining. NEWS: EOS CCA Adds New Staff to Sales Team Fri, 17 Apr 2015 10:00:00 GMT News The experienced new employees bring years of sales, customer care and receivables management experience to the ACA member company. NEWS: CFPB Ombudsman Speaks to ACA Members About Her Role Within the Bureau Thu, 16 Apr 2015 14:40:00 GMT News Wendy Kamenshine, during a presentation at ACA’s Washington Insights Conference, describes how the Ombudsman’s Office can assist the credit and collection industry. NEWS: Employees Recognize Choice Recovery in Top Workplace Survey Thu, 16 Apr 2015 13:55:00 GMT News Company founder Chad Silverstein says employee retention contributes to its success as well as its goal to change the perception of the credit and collection industry. GOVERNMENT AFFAIRS: Federal Trade Commission Releases 2014 Annual Highlights Thu, 16 Apr 2015 13:40:00 GMT Government Affairs The annual report includes a summary of the FTC’s work to advance government policy, amicus briefs filed in debt collection cases as well as educational programs and law enforcement actions. GOVERNMENT AFFAIRS: CFPB Transparency Bill Passes with Majority Vote in the House Thu, 16 Apr 2015 11:20:00 GMT Government Affairs The Senate will now consider the Bureau Advisory Commission Transparency Act after a 401-2 vote in the House of Representatives. GOVERNMENT AFFAIRS: TCPA Experts Speak at ACA’s Washington Insights Conference Thu, 16 Apr 2015 11:00:00 GMT Government Affairs Former Federal Communications Commission Chief of Staff Adonis Hoffman credits ACA’s advocacy efforts for raising concern over the serious unintended consequences caused by the TCPA. NEWS: Federal Judge Dismisses Lawsuits Against U.S. Department of Education Wed, 15 Apr 2015 15:00:00 GMT News Four agencies originally filed the lawsuits in February alleging that the Department of Education unfairly and arbitrarily ended their student loan debt collection contracts. GOVERNMENT AFFAIRS: Members of Congress Address Industry Professionals During ACA’s Washington Insights Conference Wed, 15 Apr 2015 14:47:00 GMT Government Affairs ACA International heard from representatives of the House Financial Services Committee on issues such as Operation Choke Point and laws affecting the credit and collection industry. CFPB: CFPB Finalizes Rule Aimed at Improving Credit Card Agreement Submission Process Wed, 15 Apr 2015 14:20:00 GMT CFPB The bureau will temporarily suspend card issuers’ obligation to submit credit card agreements for one year. NEWS: Federal Reserve Bank of St. Louis Research Shows High Student Loan Delinquency Rates Wed, 15 Apr 2015 14:00:00 GMT News Almost one in three consumers in the U.S. who are paying student loans are at least 30 days behind on their payments, The Wall Street Journal reports. According to the article and new findings from the Federal Reserve Bank of St. Louis, the 31.5 percent delinquency rate is more than figures released by the U.S. Department of Education and Federal Reserve Bank of New York. NEWS: Capitol Hill Visits Planned for Day Two of Washington Insights Conference Wed, 15 Apr 2015 05:00:00 GMT News In one afternoon, ACA International members will meet with many legislators to discuss issues that affect the credit and collection industry. NEWS: Applications for ACA Member Designations are Now Available Tue, 14 Apr 2015 14:12:00 GMT News ACA members may apply for the 2015 IFCCE, MCE, Members Attorney Program and Asset Buyers Executive Designations, which will be presented at the 2015 ACA International Convention & Expo. GOVERNMENT AFFAIRS: FTC and Illinois Attorney General File Complaint in Case Against Fake Debt Collection Operation Tue, 14 Apr 2015 13:00:00 GMT Government Affairs The individuals and companies named in the complaint allegedly violated Illinois laws, the FTC Act and FDCPA by using threats to convince consumers to pay debts on payday loans they did not owe. NEWS: There is Still Time to Participate in Collectors Challenge Month Tue, 14 Apr 2015 11:00:00 GMT News ACA International has ideas available for companies participating in fundraisers to support the ACA International Education Foundation. CREDITORS: Consumers’ Expectations Rebounded in March Tue, 14 Apr 2015 10:18:00 GMT Creditors The Survey of Consumer Expectations results show household spending increases while expected credit availability remains unchanged. NEWS: Converging on Capitol Hill: ACA International’s Washington Insights Conference Starts Today Tue, 14 Apr 2015 05:00:00 GMT News The event, including presentations from legislators and regulatory representatives, will help the credit and collection industry make its voice heard on Capitol Hill. NEWS: Debt Brokers Settle FTC Charges They Exposed Consumers’ Information Online Mon, 13 Apr 2015 15:58:00 GMT News The settlement includes establishing and maintaining security programs that will protect consumers’ personal information. Bayview Solutions, LLC, an ACA member, has taken steps to improve the company’s processes since a complaint was filed last year, and will provide a statement on the settlement this week. CFPB: CFPB Targets Debt Collection Service Providers in Phantom Debt Suit Mon, 13 Apr 2015 15:52:00 GMT CFPB ACA International is taking special notice of this case as the CFPB appears for the first time to target service providers, claiming they are liable for failing to stop a debt collection operation that allegedly engaged in fraudulent and illegal collection tactics. NEWS: ACA Offers Repeat Training on Overcoming Healthcare Credit Reporting Challenges Mon, 13 Apr 2015 13:50:00 GMT News The training from ACA International’s Spring Forum & Expo provides critical information the topic, which is a focus of the Consumer Financial Protection Bureau, consumer reporting agencies and New York’s attorney general. NEWS: BillingTree’s 2015 ARM Industry Survey Report Now Available Mon, 13 Apr 2015 13:39:00 GMT News The third annual survey shows agency size is no longer a barrier to technology adoption and compliance continues to be a top concern in the industry. GOVERNMENT AFFAIRS: House of Representatives Will Consider Bureau Advisory Commission Transparency Act Mon, 13 Apr 2015 11:00:00 GMT Government Affairs The legislation, from U.S. Rep. Sean Duffy, is designed to create more transparency and accountability at the Consumer Financial Protection Bureau. NEWS: Comedian Dennis Miller will Entertain at ACA International’s President’s Closing Celebration in July Fri, 10 Apr 2015 13:41:00 GMT News ACA International will celebrate Jim Richards’ installation as 2015/16 president followed by an entertainment program by Miller on the final day of the 2015 ACA International Convention & Expo in Boston. HEALTHCARE COLLECTIONS: Commonwealth Fund Study Finds Medical Bill Problems Continue in Nation’s Largest States Fri, 10 Apr 2015 11:15:00 GMT Healthcare Collections The health insurance survey highlights connection between state policies and access to healthcare in California, Florida, New York and Texas. CREDITORS: New York Fed Provides Look at Regional Household Debt and Credit Fri, 10 Apr 2015 11:00:00 GMT Creditors The reports show consumers in New York, New Jersey and Connecticut have higher balances on student loans and credit cards, for example, compared to the national average. CFPB: CFPB Academic Research Council Hosts Annual Meeting May 7 Fri, 10 Apr 2015 10:50:00 GMT CFPB The council will present new information on consumer finance and CFPB Director Richard Cordray will speak during the meeting. GOVERNMENT AFFAIRS: House Financial Services Committee Leaders Call on Federal Agencies to Disavow Operation Choke Point Thu, 09 Apr 2015 14:50:00 GMT Government Affairs The committee issued the request in letters to the federal agencies and is also calling on the leaders to ensure businesses’ accounts with financial institutions are terminated based on potential risk, not political motive. NEWS: Expand Your Knowledge Through Loomer-Mortensen Scholarships Thu, 09 Apr 2015 14:45:00 GMT News Applications, through the ACA International Education Foundation, are available for those working in or affiliated with the credit and collection industry and their dependent children. NEWS: ACA International Instructors Present Tips for Hiring Collectors Thu, 09 Apr 2015 14:38:00 GMT News On May 14, two ACA certified instructors will share their guidelines for hiring collectors and choosing new or experienced professionals in the industry to join an agency. NEWS: Account Control Technology Foundation Releases “Beware the Debt Monster” Video for National Financial Literacy Month Thu, 09 Apr 2015 14:28:00 GMT News The video is part of a campaign to build financial awareness by highlighting the dangers of unaddressed consumer debt. CFPB: CFPB Launches Nationwide Effort to Advance Financial Education in Schools Thu, 09 Apr 2015 13:23:00 GMT CFPB The effort includes releasing a guide for policymakers and all members of the financial education community to follow when implementing financial education across the U.S. NEWS: Best-Selling Author and Organizational Consultant Joseph Michelli Slated to Speak at 2015 ACA International Convention & Expo Wed, 08 Apr 2015 14:00:00 GMT News The session, Ordinary into Extraordinary, on July 21 will present credit and collection industry professionals with strategies for providing excellent customer service and tactics to be leaders in re-creating a work environment. CREDITORS: Consumer Delinquencies Rise Slightly in Fourth Quarter Wed, 08 Apr 2015 13:20:00 GMT Creditors The delinquencies in closed-end loans and bank cards still remain near historical lows as consumers are cautious about accumulating more debt. NEWS: Consumer Borrowing for Student and Auto Loans Surges in February Wed, 08 Apr 2015 11:15:00 GMT News The increase in nonrevolving debt offsets a $3.7 billion drop in consumers’ credit-card spending. NEWS: Credit Consulting Services Recognized for Business Success and Community Involvement Wed, 08 Apr 2015 10:59:00 GMT News The ACA member company recently received a Large Business of the Year award from the Salinas Valley Chamber of Commerce. NEWS: 4 Star Resolution Case Proceeds to Mediation Tue, 07 Apr 2015 13:01:00 GMT News A New York judge has ordered mediation between the ACA member company, Federal Trade Commission and New York attorney general to resolve a lawsuit filed in February. NEWS: Survey: Prepaid Debit Card Fees are Commonplace, but Vary Widely Tue, 07 Apr 2015 12:45:00 GMT News The CFPB has proposed strong federal protections for consumers using prepaid products. NEWS: ACA Member Dances to Help Make a Difference Tue, 07 Apr 2015 11:30:00 GMT News North American Credit Services’ Joel Henderson joins Dancing with the Stars Chattanooga to raise money for a local charity. NEWS: ACSI Announces New Chief Operating Officer Tue, 07 Apr 2015 11:15:00 GMT News Rick Blair joined ACSI in 2001 and is now responsible for leading the company’s operational efforts to serve its clients. NEWS: First Quarter Bankruptcy Filings Decline 15 Percent from 2014 Tue, 07 Apr 2015 11:00:00 GMT News Declining bankruptcy totals are expected to continue through 2015 due to favorable interest rates for businesses and stagnant consumer debt levels. NEWS: Pilot Program From FICO and Partners Could Increase Access to Credit Mon, 06 Apr 2015 14:32:00 GMT News The program uses alternative data, such as utility bills and property records, to create scores for millions of consumers lacking traditional credit history. CFPB: CFPB Announces Meeting on Consumer Reporting Process Mon, 06 Apr 2015 12:02:00 GMT CFPB The April 22 meeting will feature information from CFPB Director Richard Cordray and a discussion on credit scores and reporting. NEWS: ACA Seeks Member Award Applications and Nominations Mon, 06 Apr 2015 11:15:00 GMT News The awards include Member of the Year and the James K. Erickson Continuous Service Award in honor of the past ACA president and distinguished award recipient. HEALTHCARE COLLECTIONS: New Interactive Tool Allows Users to Explore Trends in U.S. Health Spending Mon, 06 Apr 2015 11:00:00 GMT Healthcare Collections The tool provides access to five decades of data on spending by federal and local governments and individuals in 15 different categories of health services. NEWS: Learn What’s Next for the Collection Industry at the 2015 ACA International Convention & Expo Mon, 06 Apr 2015 09:50:00 GMT News Registration for the three-day event, featuring expert speakers, engaging educational sessions and industry networking opportunities, is now open and savings are available through May 22. NEWS: Midwest Collections Conference Hotel Reservation Deadline is Today Fri, 03 Apr 2015 05:00:00 GMT News The premier event for ACA members from Arkansas, Iowa, Kansas and Missouri will feature business networking opportunities, educational events and exhibitions. NEWS: ACA International Offers In-Depth Training on FDCPA Thu, 02 Apr 2015 11:55:00 GMT News The online seminar is an opportunity to stay up-to-date on the latest Fair Debt Collection Practices Act case law and Consumer Financial Protection Bureau guidance and regulatory enforcement actions impacting compliance with the FDCPA. CREDITORS: Fair Isaac Corp. Offers Consumers Access to Additional Credit Scores Thu, 02 Apr 2015 11:37:00 GMT Creditors The scores are used most frequently by lenders for mortgages, auto loans and credit cards. NEWS: Column: Consumers Aren’t Experiencing Slowdown in Healthcare Expenditures Thu, 02 Apr 2015 11:00:00 GMT News Despite recent record-low growth in healthcare spending and premiums in the U.S., a poll of consumers shows they are not feeling the slowdown in costs, Drew Altman, president and CEO of the Kaiser Family Foundation writes in his latest column for The Wall Street Journal. According to Altman, in 2013, only 3 percent of consumers said healthcare costs were rising at a slower rate and 52 percent said the costs were increasing at a faster rate. NEWS: Navy SEAL Robert O’Neill Will Present Keynote Address at the 2015 ACA International Convention & Expo Wed, 01 Apr 2015 15:54:00 GMT News The opening general session at the Boston event, July 20, will feature O’Neill’s keynote presentation,“Never Quit.” CFPB: CFPB Issues Fourth Annual Fair Debt Collection Practices Act Report Wed, 01 Apr 2015 11:27:00 GMT CFPB The Consumer Financial Protection Bureau report includes an overview of complaints to the bureau, its enforcement actions, and progress on the development of proposed rules for the debt collection industry. NEWS: ACA Comments on the Proposed Certification Program for Access to the Death Master File Wed, 01 Apr 2015 11:00:00 GMT News ACA urges that the Proposed Rule be modified to ensure that the new certification requirement will not be triggered by access to “fact of death” and “date of death” information. NEWS: Report: CFPB Payday Lending Proposed Rules Should Include Ability to Repay Wed, 01 Apr 2015 10:55:00 GMT News The Center for Responsible Lending issues a report on payday lending defaults following the CFPB’s announcement of its framework for proposed rules in the payday lending industry. GOVERNMENT AFFAIRS: West Virginia Governor Signs Debt Collection Law Tue, 31 Mar 2015 14:01:00 GMT Government Affairs The West Virginia Collectors Association has been working with the state legislature to address issues with the law and make the state code consistent with the federal Fair Debt Collection Practices Act. GOVERNMENT AFFAIRS: Sen. Mike Crapo Proposes Legislation Requiring Additional Review of CFPB Rules Tue, 31 Mar 2015 13:45:00 GMT Government Affairs The legislation would make a 10-year review process apply to the Consumer Financial Protection Bureau and Dodd-Frank rules in an effort to reduce regulatory burden. NEWS: TCPA Cases Continue to Decline while Complaints to CFPB Increase in February Tue, 31 Mar 2015 11:00:00 GMT News WebRecon reports the early data for 2015 is not enough to draw conclusions on trends in litigation filings. NEWS: ACA International Concludes Successful Spring Forum in San Antonio Mon, 30 Mar 2015 13:50:00 GMT News The three-day event provided education on healthcare collections and compliance as well as legislative and regulatory updates related to the credit and collection industry. NEWS: Elected Officials Meet with California Association of Collectors During Legislative Day Mon, 30 Mar 2015 13:10:00 GMT News California Assemblyman Mike Gatto was honored during the event. CREDITORS: Survey: Nearly Half of Consumers Are Saving Enough of Their Incomes Mon, 30 Mar 2015 13:00:00 GMT Creditors reports the middle class in the U.S. has the best savings rates and that the recent Financial Security Index shows consumers’ overall financial situation is progressing. NEWS: Polaris Releases Hiring Benchmarking Survey Results Mon, 30 Mar 2015 11:30:00 GMT News The ACA affiliate member’s 2014 Credit & Collections Hiring Benchmarking Survey shows trends in turnover in collections roles and growth in full-time collections jobs. NEWS: ConServe Honored as Top Employer Among Large Companies in Rochester Area Mon, 30 Mar 2015 11:21:00 GMT News The ACA member company earned the recognition based on employee feedback to a top workplace survey. NEWS: Your Data Furnisher Responsibilities are Changing - What You Need to Know Fri, 27 Mar 2015 11:30:00 GMT News The three major consumer reporting agencies recently announced new policies that will affect furnishers’ credit reporting obligations. CFPB: CFPB Outlines Preliminary Framework for Payday Lending Proposed Rules at Field Hearing Fri, 27 Mar 2015 11:14:00 GMT CFPB The proposals under consideration would put in place federal rules for short-term and higher-cost loans using an “ability to pay” standard. CFPB: CFPB Moves Closer to Convening Small Business Review Panel for Payday Lending Rulemaking Fri, 27 Mar 2015 11:00:00 GMT CFPB The panel will provide feedback on how the Consumer Financial Protection Bureau’s payday lending proposals under consideration will impact small businesses affected by the rules. GOVERNMENT AFFAIRS: Legislation and Budget Amendments to Rein in CFPB Face Opposition from President Obama Fri, 27 Mar 2015 10:40:00 GMT Government Affairs The House Financial Services Committee approved CFPB legislation this week and House and Senate Republicans also set their budgets before a two-week Congressional recess. CREDITORS: Survey: Consumers Report Higher Likelihood of Applying for Credit Fri, 27 Mar 2015 10:15:00 GMT Creditors The Federal Reserve Bank of New York releases research on expected trends in applications for auto loans, credit cards, credit card limit increases, mortgages and mortgage refinancing. NEWS: ACA Members Kick Off Spring Forum with Golf Tournament to Support ACPAC Thu, 26 Mar 2015 11:59:00 GMT News Successful event benefits political advocacy efforts by ACA’s Political Action Committee. CREDITORS: Economic Gains Boost Lender Confidence and Increase Credit Availability in Third Quarter Thu, 26 Mar 2015 11:45:00 GMT Creditors The gains are consistent with increases in personal consumption expenditures and continued improvement in retail sales. NEWS: Sen. Elizabeth Warren’s Student Loan Refinancing Measure Voted Down Again Thu, 26 Mar 2015 11:30:00 GMT News A budget amendment from Sen. Elizabeth Warren (D-Mass.) to allow student loan refinancing at lower interest rates was voted down on March 25, The Hill reports. She said the student loan debt problem in the U.S. continues to get worse as her plan continues to face opposition. NEWS: Will Savings From High-Deductible Health Plans Last? Thu, 26 Mar 2015 11:14:00 GMT News Kaiser Health News reports costs from high-deductible health plans, for employers, employees and insurance companies, typically decline in the first year of coverage or at least rise at a slow rate. But what happens after that? Research shows savings at companies offering high-deductible plans lasted for up to three years. However, consumers may avoid preventative care because of high costs in their plan and end up with more expensive charges for an emergency procedure down the road. REPORTERS: ACA International Introduces ‘One-Click’ Access to Critical Compliance Information Wed, 25 Mar 2015 15:45:00 GMT Reporters ACA SearchPoint addresses members’ need for instant and up-to-date guidance GOVERNMENT AFFAIRS: House Subcommittee Critiques FDIC’s Response to Operation Choke Point Wed, 25 Mar 2015 14:29:00 GMT Government Affairs Legislators discussed the impact of the operation on legitimate businesses, including debt collectors, with FDIC Chairman Martin Gruenberg. HEALTHCARE COLLECTIONS: Most Patients Would Avoid Healthcare Providers After a Data Breach Wed, 25 Mar 2015 14:15:00 GMT Healthcare Collections TransUnion Healthcare conducted a survey revealing the impact a data breach could have on healthcare providers’ patient visits. NEWS: Conference Board Leading Economic Index for the U.S. Increases Again Wed, 25 Mar 2015 14:02:00 GMT News Moderate growth is expected in the months ahead. NEWS: California Unit Educational Foundation Issues College Scholarships Wed, 25 Mar 2015 12:03:00 GMT News Three finalists were selected based on their essays about the importance of good financial credit during college. NEWS: ACA’s Spring Forum is Here Wed, 25 Mar 2015 04:00:00 GMT News The ACA International event, with educational and networking opportunities for credit and collection professionals, begins today in San Antonio. HEALTHCARE COLLECTIONS: Uncompensated Care Costs Decline as Coverage Expands Under the Affordable Care Act Tue, 24 Mar 2015 11:15:00 GMT Healthcare Collections Growing Medicaid availability contributed to the decline, according to the Department of Health and Human Services. HEALTHCARE COLLECTIONS: Households Eligible for Affordable Care Act Tax Subsidies Could Owe Money Tue, 24 Mar 2015 11:00:00 GMT Healthcare Collections An analysis by the Kaiser Family Foundation shows taxpayers whose income is higher than what they projected when applying to receive subsidies could be required to repay all or a portion of the credit. NEWS: ACA Member Named to ARMing Heroes’ Board Mon, 23 Mar 2015 13:48:00 GMT News Dexter Smith joins the credit and collection industry’s charity for military veterans, which has an expanded team poised to serve more veterans than ever before. GOVERNMENT AFFAIRS: Georgia Senator Presents Budget Amendment for CFPB Mon, 23 Mar 2015 13:37:00 GMT Government Affairs The amendment would ensure the CFPB is subject to the congressional appropriations process. NEWS: Learn More About the Brand-New ACA SearchPoint at Spring Forum Mon, 23 Mar 2015 12:46:00 GMT News ‘One click’ tool provides critical compliance information. GOVERNMENT AFFAIRS: FDIC Chairman Will Testify During Operation Choke Point Hearing Mon, 23 Mar 2015 11:35:00 GMT Government Affairs A House Financial Services subcommittee will review the FDIC’s implementation of Operation Choke Point after learning more information about its involvement in the program. GOVERNMENT AFFAIRS: Sen. Sherrod Brown Continues Support for Legislation to Reduce Student Loan Burden Mon, 23 Mar 2015 10:52:00 GMT Government Affairs The Bank on Students Emergency Loan Refinancing Act has resurfaced for consideration in the 114th Congress. NEWS: Introducing ACA SearchPoint: ACA International’s New and Improved Compliance Resource Mon, 23 Mar 2015 04:00:00 GMT News ACA’s new online library, replacing FastFax, provides members with quick and easy access to compliance documents and regulatory updates. GOVERNMENT AFFAIRS: U.S. Reps. Lacy Clay and Kyrsten Sinema to Speak at ACA’s Washington Insights Conference Fri, 20 Mar 2015 13:30:00 GMT Government Affairs The members of Congress, who serve on the House Financial Services Committee, will discuss the Consumer Financial Protection Bureau and Operation Choke Point. NEWS: Enrollment in Employer-Sponsored Insurance Remains Steady under Affordable Care Act Fri, 20 Mar 2015 13:11:00 GMT News Kaiser Health News reports, based on a new study, that enrollment in employer-provided health insurance plans did not change significantly despite concern employers would cut hours to avoid meeting the Affordable Care Act requirement to offer insurance to those who work 30 hours per week or more. However, according to the article, average enrollment in employer-provided plans was 74 percent of all workers in 2014 and 2015. GOVERNMENT AFFAIRS: Senate Budget Committee Adopts Amendment to Stop Operation Choke Point Funding Fri, 20 Mar 2015 11:00:00 GMT Government Affairs Sen. Mike Crapo proposed the amendment before the Senate Banking Committee on March 19. In addition, a hearing with Federal Deposit Insurance Corporation officials testifying about Operation Choke Point is slated for March 24. CFPB: CFPB Finalizes Policy on Consumer Complaint Narratives Thu, 19 Mar 2015 17:03:00 GMT CFPB Consumers now have the ability to opt-in to include unstructured narratives on the CFPB’s public-facing consumer complaint database while companies will be limited to structured responses. CFPB: CFPB Seeks Input on Consumers’ Positive Experiences with Financial Services Providers Thu, 19 Mar 2015 17:00:00 GMT CFPB The bureau believes there are opportunities to highlight positive feedback about companies through data collection and complaint response processes. NEWS: Agility Recovery Announces April Seminars Thu, 19 Mar 2015 12:30:00 GMT News ACA members are invited to participate in online seminars on protecting their business from isolated incidents, such as a power outage or fire, as well as business preparedness to minimize the potential for interruption of services. NEWS: Loomer-Mortensen Scholarship Applications Now Available Thu, 19 Mar 2015 11:02:00 GMT News The ACA International Education Foundation is seeking applications for the scholarship to help further the educations of those working in or affiliated with the credit and collection industry. NEWS: 4 Star Resolution Files Court Motion to Reopen Business Wed, 18 Mar 2015 14:30:00 GMT News The Federal Trade Commission and New York Attorney General closed the business following a lawsuit filed in February. The company’s request to reopen and for a hearing is being treated on an emergency basis in the U.S. District Court in the Western District of New York. GOVERNMENT AFFAIRS: U.S. Rep. Sean Duffy Reintroduces Bureau Advisory Commission Transparency Act Wed, 18 Mar 2015 14:20:00 GMT Government Affairs The legislation would mandate open and public meetings of the Consumer Financial Protection Bureau. NEWS: Advocacy Panel Announced for Washington Insights Conference Wed, 18 Mar 2015 14:15:00 GMT News Representatives of higher education, financial institutions and the U.S. Chamber of Commerce will speak about how they approach advocacy with lawmakers and regulators overseeing the credit and collection industry. CFPB: CFPB Announces Request for Information to Inform Review of the Credit Card Market Wed, 18 Mar 2015 13:55:00 GMT CFPB The bureau seeks stakeholder input on multiple issues, including credit card debt collection practices and how often card issuers use third-party collection agencies. CREDITORS: National Credit Default Rates Show Mixed Results in February 2015 Wed, 18 Mar 2015 13:08:00 GMT Creditors Bank card defaults were the highest last month compared to mortgages and auto loans. NEWS: ACA Member Reacts to Student Aid Bill of Rights Plan Wed, 18 Mar 2015 11:00:00 GMT News Bob Perrin from Williams & Fudge Inc. is waiting to see how the plan, announced by President Barack Obama this month, could impact student loan collections. NEWS: Plan Now to Participate in ACA’s Collectors Challenge Tue, 17 Mar 2015 14:34:00 GMT News Toolkits and activity ideas for the ACA International Education Foundation’s Collectors Challenge month are now available for members to start planning workplace events and fundraisers in April. NEWS: Northwest Collectors Honored as Employer of Choice Tue, 17 Mar 2015 13:03:00 GMT News Employees nominated the ACA member company for the award based on its efforts to keep morale high and provide extra support benefits. NEWS: Climbing the Ladder in the Collection Industry Tue, 17 Mar 2015 12:41:00 GMT News From a career as a computer programmer working with collection agencies to running her own small agency in Missouri, Bonnie K. Baker has found her niche. Read more about Baker’s story in the March issue of Collector magazine. NEWS: Tips for Communicating with Consumers by Email Tue, 17 Mar 2015 11:00:00 GMT News Delta Outsource Group President and COO Nick Jarman, in his latest blog on, explains the pros and cons of communicating with consumers by email and how to ensure the related regulations are followed. NEWS: Lawsuits Filed in Response to U.S. Department of Education Ending ACA Members’ Contracts Mon, 16 Mar 2015 15:23:00 GMT News Oral arguments in the case of three companies will be April 8 in Washington, D.C. CFPB: CFPB and FTC Extend Memorandum of Understanding Mon, 16 Mar 2015 13:40:00 GMT CFPB The agreement outlines their work related to rulemaking, addressing consumer complaints and monitoring financial products and services. NEWS: Alliance Collection Service Announces Financial Literacy Scholarship Mon, 16 Mar 2015 12:40:00 GMT News The Mississippi-based ACA member company will award $500 to a local student this year for a winning essay on the benefits of financial literacy in today’s economy. NEWS: Members Declare Candidacy for ACA International Board of Directors Mon, 16 Mar 2015 07:48:00 GMT News Council of Delegates will elect five new board members in July. NEWS: ConServe Announces Managerial Changes Mon, 16 Mar 2015 07:30:00 GMT News The ACA member company has a new manager of compliance operations and director of contract administration. NEWS: Registration for ACA’s 76th Annual Convention & Expo is Now Open Mon, 16 Mar 2015 07:00:00 GMT News The annual event is an opportunity to learn, meet and connect with other professionals in the credit and collection industry. CFPB: CFPB Outlines Observations from Debt Collection Examinations in Latest Supervisory Report Fri, 13 Mar 2015 11:00:00 GMT CFPB The bureau’s recent examinations have identified a risk of a deceptive practice, violations of the Fair Credit Reporting Act and Regulation V, and the Fair Debt Collection Practices Act. NEWS: Are You Ready? ACA’s Spring Forum & Expo is On the Way Thu, 12 Mar 2015 14:37:00 GMT News ACA International’s spring event features valuable seminars about trends in the credit and collection industry, networking and social opportunities and more. CFPB: CFPB Announces Field Hearing on Payday Lending Thu, 12 Mar 2015 12:48:00 GMT CFPB The hearing comes a year after the bureau issued a report on payday loans and announced it was in the process of working on regulations of the payday lending market. CREDITORS: Survey: Consumers Plan to Use Tax Refunds to Pay Down Debt Thu, 12 Mar 2015 11:37:00 GMT Creditors also finds that more Millennials expect to receive a tax refund and more people prefer a big refund after filing their taxes rather than receiving more money in their paychecks throughout the year. NEWS: CFPB Ombudsman Slated to Speak at ACA’s Washington Insights Conference Thu, 12 Mar 2015 11:00:00 GMT News Wendy Kamenshine will provide insight into how the ombudsman’s office can help professionals in the credit and collection industry. NEWS: Ceannate Corp. Names Maureen Peterson as President Wed, 11 Mar 2015 15:12:00 GMT News Peterson’s leadership has contributed to the company’s growth and enhanced its work in receivables management services. GOVERNMENT AFFAIRS: Obama Administration Introduces Student Aid Bill of Rights Wed, 11 Mar 2015 12:58:00 GMT Government Affairs The plan focuses on affordability and includes creation of a website for consumers to provide feedback about collection agencies working to collect student loan debt. NEWS: Tips to Improve Collectors’ Listening Skills Wed, 11 Mar 2015 12:46:00 GMT News Collectors who are on the phone all day are trained in verbal communication with consumers, but listening skills are just as important and can often be taken for granted. Collector magazine recently reported on tips to improve collectors’ listening skills with insight from Express Recovery Services General Manager Michelle Camp. NEWS: Consumers are Struggling to Pay Health Insurance Deductibles Wed, 11 Mar 2015 12:08:00 GMT News Kaiser Family Foundation President and CEO Drew Altman, in his Wall Street Journal column, provides an overview of a new study showing that many U.S. consumers do not have the financial resources to pay for health insurance deductibles, which continue to increase. Consumers are putting off healthcare and building medical debt as a result of this trend, according to Altman. CFPB: CFPB Releases Study on Arbitration Agreements Wed, 11 Mar 2015 11:00:00 GMT CFPB In 2012, ACA submitted comments to inform the bureau that arbitration can be beneficial in resolving debt collection issues. CFPB: Office of Inspector General Calls for Enhanced Diversity and Inclusion Efforts at CFPB Tue, 10 Mar 2015 14:14:00 GMT CFPB The recommendations are in a report released in response to a request from Congress. NEWS: Small Business Optimism Rises in February Tue, 10 Mar 2015 13:55:00 GMT News While large firms have been contributing to the recent economic recovery, the small business sector may play more of a role in the future, according to the National Federation of Independent Business. CREDITORS: U.S. Credit Card Debt Continues to Increase Tue, 10 Mar 2015 11:00:00 GMT Creditors A recent survey from CardHub shows the amount of debt could be unsustainable for households despite overall improvement in the U.S. economy since the Great Recession. GOVERNMENT AFFAIRS: U.S. Rep. Blaine Luetkemeyer Reintroduces Operation Choke Point Legislation Mon, 09 Mar 2015 15:24:00 GMT Government Affairs The congressman, who will speak on the subject at ACA’s Washington Insights Conference, says he will continue to work with members of Congress on both sides of the aisle to stop Operation Choke Point. NEWS: Major Credit Reporting Agencies Announce Changes to Credit Reporting Mon, 09 Mar 2015 14:43:00 GMT News The National Consumer Assistance Plan from Experian, Equifax and TransUnion includes changes to reporting information on unpaid medical bills. NEWS: Fed Reports Slow Rise in Consumer Credit in January Mon, 09 Mar 2015 11:50:00 GMT News Borrowing for auto and student loans increased while credit card use declined at the start of 2015. GOVERNMENT AFFAIRS: Congressman Jeb Hensarling Announces Policy to Subpoena Government Agencies Mon, 09 Mar 2015 11:31:00 GMT Government Affairs The chairman of the House Financial Services Committee says the policy is in response to delayed requests for documents, including from the Consumer Financial Protection Bureau. NEWS: Former FCC Senior Employee to Speak at Washington Insights Conference Fri, 06 Mar 2015 13:45:00 GMT News Monica Desai, outside counsel for ACA International, will present about the Telephone Consumer Protection Act during the event, April 14-16, in Washington, D.C. NEWS: Tim Haag of State Collection Service Recognized as Outstanding Professional Fri, 06 Mar 2015 13:37:00 GMT News The ACA member company’s director of client services is one of Madison’s top 40 outstanding professionals under 40. NEWS: ACA Member NACS Hosts Emergency Blood Drive Fri, 06 Mar 2015 11:30:00 GMT News Employees from the Tennessee-based company volunteer as donors to help the community after businesses and blood donation centers close due to winter weather. GOVERNMENT AFFAIRS: Rep. Sean Duffy Reintroduces CFPB Reform Package Fri, 06 Mar 2015 11:15:00 GMT Government Affairs The Wisconsin Congressman is the sponsor or co-sponsor of several bills to implement changes in the leadership, appropriations, data collection and more at the Consumer Financial Protection Bureau. NEWS: Washington Insights Hotel Reservation Deadline Is March 17 Fri, 06 Mar 2015 11:00:00 GMT News An ACA International room rate is available for attendees of the Washington Insights Conference at the Hyatt Regency Washington on Capitol Hill. GOVERNMENT AFFAIRS: Rep. Neugebauer Introduces Bill to Reform CFPB Thu, 05 Mar 2015 13:30:00 GMT Government Affairs The bill, similar to past CFPB reform legislation, includes a provision to restructure the bureau’s leadership. CREDITORS: New Study on Generation Finances Shows Challenges Since Great Recession Thu, 05 Mar 2015 13:19:00 GMT Creditors Generation X faces the most financial risk as members balance saving for their children’s future education and planning for retirement. NEWS: ACA’s Online FDCPA Course is March 11-12 Thu, 05 Mar 2015 13:04:00 GMT News Certified instructors with ACA will lead collectors through real-life scenarios and interactive examples to provide education on remaining compliant with the Fair Debt Collection Practices Act. NEWS: ACA Offers Tool to Share Collector Magazine Articles with Clients, Coworkers and Employees Thu, 05 Mar 2015 11:23:00 GMT News With just a few clicks, readers can post articles from the digital edition of Collector to social media sites or share them via email. GOVERNMENT AFFAIRS: Legislation to Reform CFPB Announced During House Committee Hearing Wed, 04 Mar 2015 14:00:00 GMT Government Affairs The hearing, with testimony from CFPB Director Richard Cordray, focused on accountability of the bureau as well as its current and upcoming financial industry regulations, including debt collection. HEALTHCARE COLLECTIONS: ACA’s Healthcare Collections DVD Available for Industry Professionals Wed, 04 Mar 2015 12:01:00 GMT Healthcare Collections The DVD focuses on training for those new to the credit and collection industry and serves as a refresher course for experienced professionals. CREDITORS: February Bankruptcy Filings Decrease 13 Percent From 2014 Wed, 04 Mar 2015 11:46:00 GMT Creditors Filing costs continue to limit the number of businesses filing for bankruptcy, however total bankruptcy filings last month did increase 10 percent compared to January 2015. NEWS: ACA Updates SearchPoint Documents with New York State Requirements Wed, 04 Mar 2015 11:13:00 GMT News The updates are based on clarifications from the New York State Department of Financial Services. NEWS: ACA Member Caine & Weiner Announces New CFO Wed, 04 Mar 2015 11:00:00 GMT News The company also recently assigned new leadership roles to two members of its executive team. NEWS: ACA Member Establishes Strategic Advisory Board at BPO Firm Tue, 03 Mar 2015 13:45:00 GMT News Ceannate Corp., led by ACA member Balaji Rajan, names former education secretary Margaret Spellings as chair of the advisory board. NEWS: New BillingTree CEO Delivers Growth, Technology During Six Months Leading the Company Tue, 03 Mar 2015 13:30:00 GMT News The ACA affiliate member company, under the leadership of Edgars Sturans, is also continuing its long-standing tradition of supporting charitable organizations in the Phoenix area. NEWS: Virginia Collectors Association Holds 2015 Annual Convention Tue, 03 Mar 2015 13:03:00 GMT News The event features updates on lobbying and litigation as well as the opportunity to tour the state capitol building. NEWS: Ask Doctor Debt Can Help Agencies Work with Consumers Tue, 03 Mar 2015 10:45:00 GMT News The online resource from ACA International provides consumers with helpful information about the credit and collection industry as well as answers to their questions about debt and financial literacy.