Credit and Collection Industry News - ACA International ACA International - An international trade association of credit and collection professionals. en-us Tue, 07 Jul 2015 04:00:00 GMT NEWS: EOS USA Expands with a New Customer Care Operation Tue, 07 Jul 2015 10:01:00 GMT News The customer care call center in Somerset, Ky. will serve as the ACA member company’s flagship location for its first-party outsourcing business. NEWS: ACA Provides Updates on Collection Skills and Techniques in Online Seminar Tue, 07 Jul 2015 10:00:00 GMT News Certified Instructor Michael Rainwater will review essential tips to improve collection results over time. NEWS: Spotlight on Legal Education: Navigating CFPB Investigations and Enforcement Mon, 06 Jul 2015 11:00:00 GMT News The session at the 2015 ACA International Convention and Expo includes presentations by two seasoned attorneys with specialized knowledge related to CFPB investigations and enforcement actions. CFPB: Comment Deadline Set for CFPB’s RFI on Data Normalization Mon, 06 Jul 2015 10:01:00 GMT CFPB Comments related to best practices for normalizing data in the CFPB’s complaint database must be submitted by Aug. 31, 2015. NEWS: Employers Offer More Wellness Resources to Offset Healthcare Costs Mon, 06 Jul 2015 10:00:00 GMT News The Society for Human Resource Management annual survey shows benefits, including health and lifestyle coaching and premium discounts in exchange for completing an annual risk assessment, have increased in the past five years. NEWS: Account Control Technology, Inc. Named Corporate Partner of the Year in Non-Profit & Corporate Citizenship Awards Mon, 06 Jul 2015 09:00:00 GMT News ACA member company is recognized for its ongoing community involvement and support for charitable causes. NEWS: Philadelphia Fed Examines Debt Collection Laws and Credit Availability Thu, 02 Jul 2015 12:37:00 GMT News New working paper from the Federal Reserve Bank of Philadelphia looks at credit levels in the U.S. and the impact of stricter debt collection laws on lenders’ issuance of credit card loans. NEWS: ACA Updates SearchPoint Documents Thu, 02 Jul 2015 10:07:00 GMT News The updates for ACA members reflect changes to case law, information on extending credit to service members, the statute of limitations in Maine and handling consumer payments. NEWS: ARMing Heroes Accepts Grant Applications Beginning July 4 Thu, 02 Jul 2015 09:50:00 GMT News The credit and collection industry’s charity for military veterans is seeking support to help veterans and their families make ends meet. CFPB: CFPB Files Complaints Against Companies for Unfair Billing of Credit Card Products Thu, 02 Jul 2015 09:00:00 GMT CFPB The Consumer Financial Protection Bureau alleges the companies billed consumers for credit reporting and identity theft protection benefits they did not receive. GOVERNMENT AFFAIRS: Maine Enacts New Debt Collection Legislation Wed, 01 Jul 2015 15:41:00 GMT Government Affairs The new law prohibits debt collectors from initiating collection actions on debts that are “barred by the limitations period,” limits all collection actions by debt collectors to six years after the consumer’s last activity on the debt and requires all payment arrangements to be either documented in court or reduced to writing. GOVERNMENT AFFAIRS: Louisiana Senator Questions How CFPB Includes Small Businesses In Rulemaking Process Wed, 01 Jul 2015 14:54:00 GMT Government Affairs Sen. David Vitter wants the GAO to investigate how the CFPB runs its SBREFA panels by talking to small businesses that participated in them. HEALTHCARE COLLECTIONS: Researchers Investigate How Health Coverage Impacts Low to Mid-Income Adults Wed, 01 Jul 2015 13:55:00 GMT Healthcare Collections Newly insured adults have better access to care and a decrease in financial insecurity, but still report concerns about costs of healthcare, according to a report from the Kaiser Family Foundation. NEWS: Supreme Court’s Same-Sex Marriage Ruling Could Have Ripple Effect for Debt Collectors Wed, 01 Jul 2015 10:08:00 GMT News Collectors should be on the lookout for how marriage equality impacts FDCPA compliance and other state laws. NEWS: ACSI Recognized as Top Workplace in Middle Tennessee Wed, 01 Jul 2015 10:00:00 GMT News The Nashville-based ACA member company focuses on employee satisfaction to ensure providing excellent service to clients. CREDITORS: Survey Shows Consumers Bring Home Credit Card Debt after Summer Vacations Tue, 30 Jun 2015 14:10:00 GMT Creditors Experian Consumer Services’ survey of 1,000 adults shows some aren’t saving in advance for their summer vacations and end up with credit card debt from going over budget or from unexpected expenses. HEALTHCARE COLLECTIONS: Centers for Medicare and Medicaid Services Posts Healthcare Providers Payment Data Tue, 30 Jun 2015 13:30:00 GMT Healthcare Collections The CMS’ Open Payments program, created by the Affordable Care Act, requires drug and device manufacturers to report transfers of value to healthcare providers. NEWS: Healthcare Change is Coming, Are You Ready? Tue, 30 Jun 2015 13:12:00 GMT News ACA is offering a comprehensive teleseminar on rules and regulations for agencies and providers in healthcare debt collection. NEWS: ACA Daily Publication Schedule July 6-7 Tue, 30 Jun 2015 13:00:00 GMT News ACA International’s offices will be closed on Friday, July 3 and ACA Daily will not publish on Monday, July 6. Check your in-box for the Tuesday, July 7 edition, which will be packed with the latest and breaking news about the credit and collection industry. NEWS: Credit Protection Association Has Successful Verdict in TCPA Case Mon, 29 Jun 2015 15:05:00 GMT News Eastern Michigan U.S. District Court judge dismisses FDCPA claims against ACA member company; jury returns unanimous verdict rejecting plaintiff’s TCPA allegations. NEWS: New York DFS Superintendent Slated for ACA Convention Session on State’s Regulations Mon, 29 Jun 2015 13:58:00 GMT News Register for the 2015 ACA International Convention & Expo by July 1 for savings on access to critical regulatory updates for the credit and collection industry. NEWS: Student Loan Debt Causes Delay in Home-Buying for Millennials Mon, 29 Jun 2015 11:42:00 GMT News Increasing student loan debt for younger consumers correlates with delays in buying a home and other significant life events such as marriage and having children. CFPB: Debt Collection Complaints Continue, But An Overwhelming Majority Are Solved Amicably Mon, 29 Jun 2015 11:30:00 GMT CFPB A majority of consumers did not dispute companies’ responses to their debt collection complaints documented in the Consumer Financial Protection Bureau’s seventh semi-annual report to Congress. NEWS: ACPAC Continues Support for Missouri Congressman Lacy Clay Mon, 29 Jun 2015 11:00:00 GMT News During the event, ACA representatives spoke with Clay about the need for help with regulations affecting the credit and collection industry. NEWS: Spotlight on Legal Education: High-Risk FCRA Reporting for Debt Buyers and Collectors Fri, 26 Jun 2015 10:56:00 GMT News The session at the 2015 ACA International Convention and Expo includes presentations by two seasoned attorneys with expertise on the Fair Credit Reporting Act and related high-risk compliance issues that impact debt buyers and collectors who furnish data to consumer reporting agencies. CFPB: CFPB Semi-Annual Report Outlines Consumer Complaints on Credit Cards, Student Loans Fri, 26 Jun 2015 09:20:00 GMT CFPB The CFPB received approximately 250,000 complaints between April 1, 2014 and March 31, 2015 on a variety of financial products and services. NEWS: ACPAC Holds Successful Fundraiser for Congressman Scott Tipton in Washington, D.C. Fri, 26 Jun 2015 09:00:00 GMT News Newly-elected U.S. Sen. Cory Gardner stopped by the event to thank guests for their support. CFPB: Consumer Complaint Narratives Posted on the CFPB’s Complaint Database, RFI Related to Complaint Data Normalization Announced Fri, 26 Jun 2015 08:27:00 GMT CFPB More than 7,700 consumer complaint narratives about financial companies, including debt collection companies, already appear on the CFPB’s consumer complaint database. NEWS: ConServe Supports United Way Fri, 26 Jun 2015 08:07:00 GMT News ACA member company’s Jeans for Charity program aligns with critical needs in local communities. CFPB: CFPB Responds to Discrimination Allegations at House Hearing Thu, 25 Jun 2015 14:50:00 GMT CFPB Witnesses testified that the CFPB is on track to have as many discrimination complaints this year as it did in 2014. NEWS: ACA Board Member Hosts Tour for Staff of Senate Majority Leader Mitch McConnell Thu, 25 Jun 2015 14:10:00 GMT News McConnell’s senior staff members visited the Louisville-based agency of Mike Gardner Sr. for a discussion of prominent issues in the credit and collection industry. NEWS: ACA Provides Members-Only SearchPoint Updates on New York Debt Collection Rules Thu, 25 Jun 2015 13:46:00 GMT News The updates reflect the New York State Department of Financial Services’ changes announced at a Debt Collection Dialogue with the Federal Trade Commission and industry professionals on June 15. NEWS: Account Control Technology Foundation Announces Winners of 2015 College Scholarships Thu, 25 Jun 2015 09:00:00 GMT News The foundation has issued $150,000 in college scholarships since 2013. NEWS: Spotlight on Legal Education Session: Major Enforcement Actions in 2015 Wed, 24 Jun 2015 15:44:00 GMT News The session at the 2015 ACA International Convention and Expo includes presentations by two seasoned attorneys with specialized expertise on CFPB enforcement actions against the credit and collection industry. NEWS: Year-Over-Year Consumer Litigation Cases Increase, Except TCPA Wed, 24 Jun 2015 13:21:00 GMT News Telephone Consumer Protection Act cases declined 10 percent last month compared to May 2014. May complaints to the CFPB declined and, similar to April, a majority of the complaints were not associated with a particular debt collection product. CFPB: CFPB Covers Diversity Efforts in Latest Semi-Annual Report Wed, 24 Jun 2015 11:52:00 GMT CFPB The Bureau outlined its plans to improve fairness in employee performance reviews and increase the number of women in leadership roles. Since the release of the report, the House Financial Services Oversight and Investigations Subcommittee announced it will hold a hearing Thursday focused on the internal diversity issues at the Bureau. CFPB: CFPB Asks Google to Help Protect Consumers From Student Loan Debt Relief Scams Wed, 24 Jun 2015 11:15:00 GMT CFPB The Bureau notified representatives of popular sites such as Google and Yahoo that debt relief companies are likely violating their advertising policies and targeting borrowers in scams. HEALTHCARE COLLECTIONS: Survey: Half of Americans Will Switch Healthcare Providers if Subsidies Are Eliminated Wed, 24 Jun 2015 11:00:00 GMT Healthcare Collections TransUnion Healthcare annual survey also shows cost transparency is top priority for patients. CFPB: CFPB’s Latest Supervisory Highlights Outlines Observations From Debt Collection, Student Loans Tue, 23 Jun 2015 15:12:00 GMT CFPB The report addresses compliance management systems in debt collection while praising student loan servicers for fixing problematic practices. CREDITORS: Majority of Americans Do Not Have Sufficient Emergency Savings Tue, 23 Jun 2015 13:00:00 GMT Creditors The number of Americans with no emergency savings has reached a five-year high, but their overall financial security remains stable. CFPB: CFPB Finds Default Risks Continue for Private Student Loan Borrowers Tue, 23 Jun 2015 12:35:00 GMT CFPB The mid-year report shows automatic defaults and issues with co-signers are common complaints among private student loan borrowers. CFPB: Medical Debt Collector Settles CFPB Enforcement Action Tue, 23 Jun 2015 09:00:00 GMT CFPB The agency reached a Consent Order with the CFPB after the Bureau said the agency violated the FCRA and the FDCPA. CFPB: Equal Employment Opportunity Complaints Jump at CFPB Mon, 22 Jun 2015 13:16:00 GMT CFPB Amid the release of the complaint data, the House Financial Services Oversight and Investigations Subcommittee will hold another hearing on allegations of discrimination and retaliation against the Bureau. NEWS: Savings on the 2015 ACA International Convention and Expo Open Until July 1 Mon, 22 Jun 2015 13:00:00 GMT News The can’t-miss credit and collection industry event in Boston features educational sessions, an Expo Hall, networking opportunities, entertainment and more. HEALTHCARE COLLECTIONS: Survey: Most Primary Healthcare Providers Report Seeing More Medicaid or Newly Insured Patients Mon, 22 Jun 2015 12:44:00 GMT Healthcare Collections A majority of healthcare providers surveyed by the Kaiser Family Foundation and The Commonwealth Fund report no overall change in quality of care or patient satisfaction since January 2014. CFPB: Federal Agency Sues Auto Lender over Illegal Debt Collection Practices Used Against Service Members Mon, 22 Jun 2015 10:58:00 GMT CFPB The CFPB alleges that an auto finance company threatened service members that it would report unpaid debt to their commanding officers or have their security clearance revoked if they didn’t pay. NEWS: ACA Announces New Carrier Partner for E&O Insurance Program Fri, 19 Jun 2015 10:30:00 GMT News QBE Insurance Group Ltd. is working closely with ACA’s broker as well as Collectors Insurance Agency Inc., to offer a contemporary approach to the collection industry’s unique coverage and service needs. NEWS: ACA Hosts Boston Brew Tour Special Event During 2015 Convention and Expo Fri, 19 Jun 2015 10:00:00 GMT News The event will support ACA’s Political Administrative Fund, political advocacy and grassroots efforts. NEWS: Spotlight on Legal Education Session: Court Interpretations of “Actual Damages” Fri, 19 Jun 2015 09:03:00 GMT News The session at the 2015 ACA International Convention and Expo includes presentations by seasoned attorneys with expertise on defending against FDCPA claims involving allegations of emotional distress. GOVERNMENT AFFAIRS: Federal Communications Commission Approves Ruling on the Telephone Consumer Protection Act Thu, 18 Jun 2015 13:45:00 GMT Government Affairs The new TCPA ruling, which has not yet been released, is expected to be a significant development for the credit and collection industry. CFPB: CFPB Student Loan Ombudsman Resigns Thu, 18 Jun 2015 13:37:00 GMT CFPB Rohit Chopra worked at the Bureau since 2011 to oversee the student loan market and assisting borrowers. NEWS: Account Control Technology, Inc. Named Cincinnati Region’s No. 1 Midsize Workplace Thu, 18 Jun 2015 11:00:00 GMT News The ACA member company’s Mason, Ohio office receives top workplace recognition for second consecutive year as company expands. CFPB: ACA Submits Comments to Inform the CFPB’s Review of the Consumer Credit Card Market Thu, 18 Jun 2015 05:00:00 GMT CFPB Based on feedback received from membership, ACA provides important insights to the CFPB on debt collection practices within the credit card industry. NEWS: FCC Commissioner Warns TCPA Overhaul Could Help Lawyers, Hurt Consumers Wed, 17 Jun 2015 15:25:00 GMT News Commissioner Ajit Pai issues warning about Thursday’s FCC vote to clarify provisions of the TCPA. GOVERNMENT AFFAIRS: ACA Members React to FTC Debt Collection Dialogue Wed, 17 Jun 2015 15:09:00 GMT Government Affairs Many debt collectors in New York attended the event and hoped for more opportunity to discuss the industry with regulators. GOVERNMENT AFFAIRS: U.S. Senators Propose Military Consumer Protection Act Wed, 17 Jun 2015 11:00:00 GMT Government Affairs The legislation is designed to add to the Consumer Financial Protection Bureau’s ability to enforce the Servicemember Civil Relief Act. NEWS: Convergent Revenue Cycle Management, Inc., Welcomes Debra Stall as New Senior Vice President of Insurance Operations Wed, 17 Jun 2015 10:39:00 GMT News Stall has valuable experience with both healthcare providers and vendor services. GOVERNMENT AFFAIRS: New York DFS Releases New Clarifications on Debt Collection Requirements Tue, 16 Jun 2015 15:54:00 GMT Government Affairs ACA International will provide updated compliance resources to reflect the department’s guidance. NEWS: ACA Prepares for FCC Ruling on TCPA Tue, 16 Jun 2015 13:19:00 GMT News The Federal Communications Commission will meet June 18 to vote on a proposed ruling on the Telephone Consumer Protection Act. ACA will be on-site to provide live coverage, and will offer in-depth analysis once the language of the ruling is released. GOVERNMENT AFFAIRS: FTC Debt Collection Dialogue Focuses on Enforcement, Rules in the Industry Tue, 16 Jun 2015 13:16:00 GMT Government Affairs Debt collectors and federal and state agency representatives gathered for the inaugural FTC event in New York on June 15. NEWS: Wall Street Journal Op-Ed Supports Portions of ACA International Petition to Reform the TCPA Tue, 16 Jun 2015 13:13:00 GMT News Former FCC chief of staff and legal advisor Adonis Hoffman outlines why change to the TCPA is good for businesses and consumers. NEWS: Client Services, Inc. Earns Several Awards Including Compliance, Agency Support Tue, 16 Jun 2015 11:52:00 GMT News Clients have recognized this ACA member company for commitment to service and performance working with consumers. NEWS: Spotlight on Legal Education Session: Impact of Recent Court Decisions on Your Call Center Operations Mon, 15 Jun 2015 12:45:00 GMT News The session at the 2015 ACA International Convention & Expo includes a full panel of lawyers with expertise on recent cases and opinions that impact debt collection agencies’ call center operations. NEWS: BillingTree Secures Diamond Sponsorship at 2015 ACA International Convention and Expo Mon, 15 Jun 2015 10:00:00 GMT News ACA affiliate member company plans to debut new solution suite, showcase refreshed branding and present on top collection industry concerns as revealed in its 2015 survey results. HEALTHCARE COLLECTIONS: Majority of Consumers Enrolled in Affordable Care Act Insurance Plans Report Satisfaction Mon, 15 Jun 2015 00:35:00 GMT Healthcare Collections The healthcare law is allowing consumers access to care they previously could not afford, however those that remain uninsured continue to face roadblocks in their states. NEWS: Department of Education Offers Debt Relief to Former Corinthian Students Fri, 12 Jun 2015 09:14:00 GMT News Zenith Education Group, part of ACA member company ECMC, acquired more than 50 campuses from Corinthian last year and made changes including tuition reductions and new student grants. CREDITORS: Most Credit Card Holders Lukewarm on Spending Rewards Fri, 12 Jun 2015 09:00:00 GMT Creditors’s Money Pulse Survey shows consumers aren’t spending with credit to earn perks such as frequent-flier miles or cash back. NEWS: ACA Member Obituary: Larry J. Haase Fri, 12 Jun 2015 08:34:00 GMT News The ACA International member since 1955 had a lengthy and distinguished career as president of Ace Adjustment Service in West Virginia. GOVERNMENT AFFAIRS: Federal Agencies Release Final Standards on Diversity Policies of Regulated Entities Thu, 11 Jun 2015 15:00:00 GMT Government Affairs The final standards, developed after consideration of more than 200 comments, provide a framework for regulated entities to create and strengthen their diversity policies and practices CREDITORS: Credit Card Accounts and Spending Continue to Grow Thu, 11 Jun 2015 11:30:00 GMT Creditors Gains in employment and wages fuel spending by consumers. NEWS: Special Discount on ACA’s Convention Ends Monday Thu, 11 Jun 2015 11:15:00 GMT News Register for the 2015 ACA International Convention & Expo now to ensure access to the latest information on the Federal Communications Commission’s decision on clarifying the Telephone Consumer Protection Act. GOVERNMENT AFFAIRS: House Fiscal Bill Includes Change in Control of CFPB’s Funding Thu, 11 Jun 2015 11:01:00 GMT Government Affairs The bill would bring funding for the Bureau under the annual congressional appropriations process. NEWS: IACC Launches B2B Collections Newsletter Thu, 11 Jun 2015 10:00:00 GMT News The monthly publication features articles pertaining to commercial collections. NEWS: Introduction to Compliance Set for ACA Online Training June 17-18 Wed, 10 Jun 2015 15:12:00 GMT News The training includes tips for successful compliance management systems and selecting the right individuals to lead the implementation process. CFPB: CFPB Issues Final Rule for Nonbank Auto Finance Companies Wed, 10 Jun 2015 14:06:00 GMT CFPB The Bureau estimates that it will have authority to supervise about 34 of the largest nonbank auto finance companies and their affiliated companies. HEALTHCARE COLLECTIONS: National Study Shows Long-Term Decline in Consumers’ Trouble With Medical Bills Wed, 10 Jun 2015 12:27:00 GMT Healthcare Collections The Centers for Disease Control and Prevention National Health Interview Survey of consumers indicates improvement in affordability of healthcare. CREDITORS: Consumers Start 2015 With More Credit Card Debt Wed, 10 Jun 2015 11:12:00 GMT Creditors First-quarter debt paydowns were high, but an increase in credit card balances counters that progress by consumers. CFPB: CFPB Director Richard Cordray Increases Mortgage Lender’s Fine in Administrative Ruling Tue, 09 Jun 2015 15:56:00 GMT CFPB In the first-ever appeal of a CFPB administrative enforcement proceeding, Cordray issued a decision that upholds an administrative law judge’s ruling that a mortgage lender engaged in illegal insurance kickbacks. GOVERNMENT AFFAIRS: FTC Outlines Enforcement Actions in Report to CFPB Tue, 09 Jun 2015 14:29:00 GMT Government Affairs The commission has enforcement authority for CFPB rules that apply to entities under its jurisdiction. GOVERNMENT AFFAIRS: ACA Staff and Members Prepare to Join Debt Collection Dialogue in New York Tue, 09 Jun 2015 12:45:00 GMT Government Affairs The June 15 event is the first of several hosted by the FTC to discuss debt collection in the U.S. NEWS: Learn How to Identify and Avoid Call Baiting Tue, 09 Jun 2015 12:35:00 GMT News ACA’s June 16 teleseminar will present ways for collectors to effectively combat attempts by consumers to “bait” them into a statutory violation. NEWS: Fed Survey: Consumers’ Household Finance Expectations Increase Slightly Tue, 09 Jun 2015 12:05:00 GMT News Expectations for income growth improve more for lower-income households. NEWS: Convergent Revenue Cycle Management, Inc. Promotes Will Richter to Senior Vice President of Client Management Tue, 09 Jun 2015 11:00:00 GMT News The appointment continues company’s strategic initiative to enhance client customer service. GOVERNMENT AFFAIRS: Senators Urge CFPB to Issue Strong Rules Against Payday Lending Mon, 08 Jun 2015 15:17:00 GMT Government Affairs Thirty-two senators submitted a letter to Director Richard Cordray calling for more regulation of the credit products. NEWS: ACA Convention Will Highlight TCPA and FCC Ruling Mon, 08 Jun 2015 09:36:00 GMT News Register for the 2015 ACA International Convention & Expo by June 15 to receive a special discount and ensure access to the latest information on the Federal Communications Commission’s decision on clarifying the Telephone Consumer Protection Act. NEWS: Credit Card Purchases Continue Surge in Consumer Borrowing Mon, 08 Jun 2015 09:00:00 GMT News The Federal Reserve’s latest consumer credit report shows auto and student loans also increased, but at a slower rate. REPORTERS: ACA International Supports the Consumer Financial Protection Bureau Accountability Act of 2015 Fri, 05 Jun 2015 15:00:00 GMT Reporters Bill Would Subject the CFPB to Congressional Appropriations Process HEALTHCARE COLLECTIONS: Bad Debt Declines for Non-Profit Hospitals in Medicaid Expansion States Fri, 05 Jun 2015 10:16:00 GMT Healthcare Collections The reduction in bad debt created by patients’ unpaid medical bills is a positive for hospitals, but it appears it will take time for it to influence their overall financial well-being. HEALTHCARE COLLECTIONS: Consumers’ Continued Enrollment in Health Marketplaces Matches CMS’ Goal Fri, 05 Jun 2015 10:00:00 GMT Healthcare Collections As of March 31, more than 10 million consumers paid for marketplace coverage while they still had an active healthcare policy. NEWS: In Case You Missed It: Recording of ACA’s CFPB Quarterly Update is Available Now Fri, 05 Jun 2015 09:58:00 GMT News Details on the status of the Consumer Financial Protection Bureau’s rulemaking efforts, policies and enforcement are available in a recording of ACA’s recent teleseminar for members. GOVERNMENT AFFAIRS: ACA International Supports the Consumer Financial Protection Bureau Accountability Act of 2015 Thu, 04 Jun 2015 13:32:00 GMT Government Affairs The bill would subject the CFPB to the congressional appropriations process. NEWS: The Impact of Student Loan Debt on the Economy and Borrowers Thu, 04 Jun 2015 13:22:00 GMT News More and more research is focusing on how student loan debt has a widespread impact on many facets of the economy and consumers’ income and livelihood. CFPB: Consumer Financial Market Discussion Slated for June 18 CFPB Meeting Thu, 04 Jun 2015 11:16:00 GMT CFPB Director Richard Cordray and the CFPB Consumer Advisory Board will review recent proposals on payday loans during the event in Omaha, Neb. NEWS: May Commercial Chapter 11 Bankruptcy Filings Increase 16 percent From 2014 Wed, 03 Jun 2015 14:10:00 GMT News Total bankruptcy filings decrease 19 percent amid low interest rates and stable consumer debt levels. NEWS: ACA of Texas Educational Foundation Awards College Scholarship to CMI Group Employee Wed, 03 Jun 2015 12:44:00 GMT News The scholarship is based on applicants’ academic achievement, extracurricular activities and essay on building good credit for financial independence. NEWS: Tools for Creditors Collecting From an Estate Wed, 03 Jun 2015 12:08:00 GMT News Procedural roadblocks can occur when attempting to resolve the debt of a decedent, but there are resources to help creditors successfully complete the challenging process. CREDITORS: Federal Reserve Board’s Survey Reveals State of Economic Recovery Wed, 03 Jun 2015 11:00:00 GMT Creditors Consumers’ financial outlook is improving, but there are still struggles with student loan debt, savings and retirement planning. NEWS: Convergent Revenue Cycle Management Inc. Promotes Don Barrett to Senior Vice President of Sales and Marketing Wed, 03 Jun 2015 10:50:00 GMT News Appointment of experienced healthcare finance professional supports company’s expansion goals. NEWS: Consumer Spending Lagging in 2015 Despite Greater Access to Credit Tue, 02 Jun 2015 12:43:00 GMT News Data indicates trends in consumer spending could continue in the second quarter. GOVERNMENT AFFAIRS: Debt Collection Dialogue Speakers Announced for June 15 Event in New York Tue, 02 Jun 2015 12:31:00 GMT Government Affairs ACA International is attending the event to contribute to discussions about the credit and collection industry. NEWS: American Profit Recovery Raises More Than $2,300 for ACA Education Foundation Tue, 02 Jun 2015 11:15:00 GMT News The ACA member company’s Collectors Challenge included donations to participate in a March Madness bracket tournament and fun games in the office. NEWS: Columbia Ultimate Expands Leadership Team Tue, 02 Jun 2015 11:00:00 GMT News The ACA affiliate member company’s leadership changes are part of its enhanced client experience and preparation for growth. NEWS: ACA Seeks Input on Asset Buyer Topics for Fall Forum Mon, 01 Jun 2015 12:36:00 GMT News Education on topics for asset buyers will be back at Fall Forum this year and ACA’s Asset Buyers Committee is working to build a bigger and better agenda of roundtable discussions. GOVERNMENT AFFAIRS: FCC Releases Tentative Open Meeting Agenda Including Proposal on TCPA Clarifications Mon, 01 Jun 2015 11:28:00 GMT Government Affairs The commission is scheduled to consider a Declaratory Ruling and Order reaffirming the TCPA’s protections against unwanted robocalls during the June 18 meeting. NEWS: Optio Solutions Gives Back During Collectors Challenge Mon, 01 Jun 2015 11:00:00 GMT News The ACA member company joined the ACA International Education Foundation fundraiser for the first time this year. NEWS: Pro Com Services Surpasses Company’s Fundraising Goal for Collectors Challenge Fri, 29 May 2015 09:00:00 GMT News The Illinois-based ACA member company held a silent auction, raffle, potluck and more in April to raise money for the ACA International Education Foundation. NEWS: Changing Nature of Consumer Debt Influences Decline in Bankruptcy Filings Fri, 29 May 2015 08:15:00 GMT News Credit card debt, which often causes personal bankruptcy filings, is at the lowest level since 2006. CREDITORS: Survey: Married and Engaged Couples Struggle With Debt Fri, 29 May 2015 08:00:00 GMT Creditors Research from TransUnion shows the need for couples to discuss their finances, debt and credit scores before they are married. HEALTHCARE COLLECTIONS: ACA Offers Comprehensive Online Course on Healthcare Collections Thu, 28 May 2015 13:19:00 GMT Healthcare Collections Participants will learn how to go beyond the day-to-day tasks of a healthcare collector and take a look at important operational aspects of collecting healthcare accounts. NEWS: Zealandia Capital Completes Inaugural Collectors Challenge Thu, 28 May 2015 13:15:00 GMT News The ACA member company held team-building exercises, an ice cream party and a raffle to boost employee morale and raise money for ACA’s Education Foundation and Loomer-Mortensen Scholarship Program. HEALTHCARE COLLECTIONS: Consumers Report Overall Satisfaction with Affordable Care Act Plans Thu, 28 May 2015 13:00:00 GMT Healthcare Collections The Kaiser Family Foundation survey completed after the second open-enrollment period shows satisfaction among consumers who purchase their own health insurance, but future financial protection from healthcare and high deductibles continue to be a concern. GOVERNMENT AFFAIRS: Breaking News: FCC Releases Fact Sheet on Chairman Wheeler’s TCPA Proposal Wed, 27 May 2015 16:00:00 GMT Government Affairs A vote on the proposal is scheduled to take place at the next FCC Open Meeting on June 18, 2015. GOVERNMENT AFFAIRS: U.S. Senator Introduces Legislation to Provide Congressional Oversight of CFPB Wed, 27 May 2015 13:26:00 GMT Government Affairs The proposal follows multiple legislative actions in the House of Representatives focusing on CFPB accountability and oversight. CFPB: ACA International Responds to the CFPB’s RFI on Positive Company Feedback Wed, 27 May 2015 10:35:00 GMT CFPB In its comment letter, ACA urges the CFPB to add consumer compliments to the complaint database in order to make it less negatively skewed and more meaningful. NEWS: Patrick D. Newman Joins Moss & Barnett Wed, 27 May 2015 10:30:00 GMT News Newman is part of the ACA member company’s team focusing on creditors’ rights. HEALTHCARE COLLECTIONS: Healthcare Affordability Concerns Continue for Consumers Wed, 27 May 2015 10:23:00 GMT Healthcare Collections High premiums and unexpected medical bills that could cause debt are among the concerns for consumers who purchase their own insurance under the Affordable Care Act. CFPB: CFPB Pushes Back Expected Timeframe for Debt Collection Rulemaking Tue, 26 May 2015 13:23:00 GMT CFPB In its spring 2015 regulatory agenda, the CFPB announces that rulemaking for debt collection is not expected before December 2015. NEWS: Small Business Optimism Reaches Seven-Year High Tue, 26 May 2015 13:00:00 GMT News The U.S. House of Representatives is focusing on legislation that can help small businesses access capital and reduce their regulatory burdens. NEWS: Sunrise Credit Services Sets a Record for Itself During Collectors Challenge Tue, 26 May 2015 12:50:00 GMT News The ACA member company held different fundraisers each week during the month of April to benefit the ACA International Education Foundation and Loomer-Mortensen scholarship program. NEWS: ACA Hosts Seminar to Update Members on CFPB News and Initiatives Tue, 26 May 2015 11:46:00 GMT News The June 3 members-only seminar will focus on the latest actions of the CFPB and what members need to know about the world of regulation. NEWS: ACA International Offers Compliance Management Seminar Tue, 26 May 2015 08:00:00 GMT News The June 10 seminar includes a comprehensive overview of necessary elements to consider in developing and maintaining a compliance management system. NEWS: ARMing Heroes Honors Military Veterans During Memorial Day Weekend Tue, 26 May 2015 07:54:00 GMT News The credit and collection industry’s charity for military veterans raised awareness for its cause through a social media campaign for the public to honor veterans in their lives. NEWS: The Middle Class Debt Problem Continues Tue, 26 May 2015 07:00:00 GMT News Middle class families that accumulated debt for years leading up to the recession suffered when the credit bubble burst and now are trying to rebuild their wealth and ability to borrow. HEALTHCARE COLLECTIONS: Survey: Underinsured Face Financial Struggles with Medical Bills and Paying Medical Debt Fri, 22 May 2015 08:30:00 GMT Healthcare Collections A Commonwealth Fund report shows underinsured people have high deductibles in their insurance plans or high out-of-pocket expenses compared to their income. GOVERNMENT AFFAIRS: House Subcommittee Approves Seven Bills on FCC Transparency Thu, 21 May 2015 12:04:00 GMT Government Affairs Chairman U.S. Rep. Greg Walden says the bills could be added to a process reform bill introduced in the last congressional session to create more structure around FCC rulemakings. NEWS: Ohio Attorney General Announces Details on National Consumer Assistance Plan Thu, 21 May 2015 11:52:00 GMT News Thirty-one state attorneys general are part of the plan and settlement with consumer reporting agencies Experian, Equifax and TransUnion, which include changes to reporting consumers’ medical debts. NEWS: Reminder: Prime Expo Space is Limited for ACA’s 2015 Convention & Expo Thu, 21 May 2015 11:15:00 GMT News Exhibitors at the credit and collection industry’s event will be face-to-face with buyers looking to move their companies forward and have access to sessions to hear about what agencies are looking for from vendors. NEWS: ACA Offers More Than 45 Educational Sessions at the Industry’s Premier Annual Convention Thu, 21 May 2015 11:00:00 GMT News The 2015 ACA International Convention & Expo features sessions on the latest compliance tools to help industry professionals stay current on ever-changing regulations, case studies on how to increase performance, trends impacting healthcare collections as well as regulatory updates on actions of the FCC and CFPB. NEWS: 31 States Join National Consumer Assistance Plan Launched by Equifax, TransUnion and Experian Wed, 20 May 2015 14:57:00 GMT News The plan is expanding after the three consumer reporting agencies and the New York attorney general first agreed to it in March. NEWS: 2015 ACA International Convention & Expo Early Registration Savings End This Friday Wed, 20 May 2015 12:20:00 GMT News The early-bird registration deadline, May 22, for member savings at ACA International’s premier event in Boston July 19-21 is fast approaching. GOVERNMENT AFFAIRS: UPDATE: 1,700 Participate in ACA’s Grassroots Effort to End Operation Choke Point Wed, 20 May 2015 12:19:00 GMT Government Affairs ACA International has an email available for members to easily forward a letter to their member of Congress and keep the campaign against the FDIC and DOJ program going. NEWS: ConServe Supports Local Adopt-A-Highway Cleanup Wed, 20 May 2015 12:04:00 GMT News For two years, employees of the ACA member company will volunteer to maintain a stretch of highway in New York by picking up trash, raking and planting flowers. CREDITORS: Credit Card Debt and Delinquency Rates Remain Steady Wed, 20 May 2015 11:12:00 GMT Creditors A TransUnion report shows consumers opened 15 million more credit card accounts in the last year. NEWS: Savings on Convention Registration Available to New Members Wed, 20 May 2015 00:01:00 GMT News ACA International membership provides year-round value. Join today, or if you’re a recent new member, take advantage of your membership and enjoy savings on the 2015 ACA Convention and Expo July 19-21 in Boston. Attending the ACA convention is one of the greatest benefits of membership. NEWS: Consumer Litigation is on the Upswing in 2015 Tue, 19 May 2015 14:16:00 GMT News Fair Debt Collection Practices Act cases have increased this year, but it is too soon to tell if the trend will continue. April complaints to the CFPB declined, and more than half of the complaints were not associated with a particular debt collection product. GOVERNMENT AFFAIRS: House Communications and Technology Subcommittee to Review Several Bills on FCC Transparency Tue, 19 May 2015 14:00:00 GMT Government Affairs The legislation includes a proposal for the FCC to publish a quarterly progress update on petitions and complaints it receives. NEWS: National Recovery Solutions Achieves Woman-Owned Small Business Status Tue, 19 May 2015 13:37:00 GMT News Kinda Baker is assuming CEO responsibilities and has a majority ownership in the ACA member company. CREDITORS: Consumers Say Financial Security Has Improved This Month Tue, 19 May 2015 12:46:00 GMT Creditors Respondents to a survey say they are more comfortable about their debt levels, but less comfortable with their available savings. NEWS: The CBE Group Pays it Forward Mon, 18 May 2015 13:26:00 GMT News The ACA member company’s creative ideas for fundraising and community service help residents and organizations around the world. GOVERNMENT AFFAIRS: U.S. Sen. Ted Cruz Requests Consumer Financial Protection Bureau to Disavow Operation Choke Point Mon, 18 May 2015 11:42:00 GMT Government Affairs The Texas senator says he is concerned the CFPB will follow the path of the FDIC and DOJ based on its recent lawsuit filed against various debt collectors and payment processors. NEWS: ACA International’s Mary Thao Recognized as Outstanding Planner of the Year in Minnesota Mon, 18 May 2015 11:18:00 GMT News The Minnesota Chapter of Meeting Professionals International recognized Thao with its most significant award for her contributions to the organization as well as the meeting management profession. NEWS: ACA Member Companies Achieve PPMS Certification Mon, 18 May 2015 11:13:00 GMT News ACA International members in Massachusetts and Illinois earn the collection industry’s premier agency certification. NEWS: Action Alert – Operation Choke Point Fri, 15 May 2015 10:44:00 GMT News ACA members are urged to take action in support of legislation to end Operation Choke Point. GOVERNMENT AFFAIRS: ACA’s Grassroots Campaign Against Operation Choke Point is Growing Fri, 15 May 2015 10:29:00 GMT Government Affairs More than 300 additional ACA members joined in the campaign since Friday and an email is still available to contact your member of Congress about ending the FDIC and DOJ program. CFPB: CFPB Turns Its Attention to Student Loan Servicing Practices in Latest Public Inquiry Fri, 15 May 2015 07:35:00 GMT CFPB Through a Request for Information, the CFPB seeks input from stakeholders, including debt collectors, on how student loan servicing can contribute to student borrower stress or harm. NEWS: Seminar on Latest Data Security Compliance Strategies is May 26-27 Fri, 15 May 2015 07:15:00 GMT News ACA International certified instructor Leslie Bender, IFCCE, will focus on policies and procedures to ensure compliance in protecting consumers’ personal information. CFPB: ACA is Represented at CFPB Hearing on Student Loan Debt Thu, 14 May 2015 16:19:00 GMT CFPB The bureau is seeking public comment on student loan servicing practices and consumer protections, similar to those on mortgages and credit cards that could be extended to student loan borrowers. NEWS: Join in Industry Discussions With Your Colleagues on The Hub Thu, 14 May 2015 11:23:00 GMT News ACA International’s online member community has peer-to-peer interest groups on topics such as third-party debt collection, compliance and more. NEWS: ConServe Supports ACA International Education Foundation Thu, 14 May 2015 11:20:00 GMT News The ACA member company, through its Jeans for Charity and gift-matching program, raised money during Collector’s Challenge month. NEWS: Household Debt Remains Flat in First Quarter Wed, 13 May 2015 14:08:00 GMT News Stagnant mortgage balances and little change in non-housing debt balances contribute to overall levels of consumers’ borrowing to start the year. NEWS: Study: Student Loan Debt Isn’t Harming Consumers’ Access to Credit and Repayment Rates Wed, 13 May 2015 14:04:00 GMT News TransUnion data shows young consumers with student loan debt are performing well on securing and paying for other forms of credit. GOVERNMENT AFFAIRS: House Subcommittee Reviews Cause of Financial Crisis in Dodd-Frank Hearing Wed, 13 May 2015 12:51:00 GMT Government Affairs Chairman U.S. Rep. Sean Duffy says law is a “major cause” of regulatory burden. NEWS: Fed Survey: Consumers Expect Decline in Spending Growth Tue, 12 May 2015 13:41:00 GMT News Expectations for household spending in the year ahead declined, especially among lower-income respondents to the Federal Reserve Bank of New York’s monthly Survey of Consumer Expectations. GOVERNMENT AFFAIRS: U.S. Rep. Jeb Hensarling Issues Subpoenas to Federal Agencies Tue, 12 May 2015 13:35:00 GMT Government Affairs The U.S. Department of Justice, U.S. Department of Treasury and Federal Reserve Bank of New York are subject to the subpoenas from the chairman of the House Financial Services Committee. CFPB: Reminder: CFPB Hosts Field Hearing on Student Debt May 14 Tue, 12 May 2015 13:15:00 GMT CFPB Director Richard Cordray will speak at the hearing and consumer group representatives and members of the public will testify on student loan debt in the U.S. HEALTHCARE COLLECTIONS: Individual Insurance Market Grew 46 Percent in First Full Year of Affordable Care Act Tue, 12 May 2015 13:00:00 GMT Healthcare Collections Enrollment continues to grow this year but at a slower rate, according to Kaiser Family Foundation research. NEWS: Explore Boston at the 2015 ACA International Convention & Expo Mon, 11 May 2015 14:00:00 GMT News Take some time outside of the extensive education and networking opportunities at ACA’s premier event of the year, July 19-21 at the Sheraton Boston & Hynes Convention Center, to experience everything the historic city has to offer. GOVERNMENT AFFAIRS: House Oversight and Investigations Subcommittee Sets Hearing on Regulatory Overreach Mon, 11 May 2015 13:36:00 GMT Government Affairs The hearing agenda includes discussion of the cause of the financial crisis as well as the Dodd-Frank Act. NEWS: It’s Not Too Late to Apply for a Loomer-Mortensen Scholarship Mon, 11 May 2015 13:33:00 GMT News The ACA International Education Foundation is seeking applications for the scholarship to help further the educations of those working in or affiliated with the credit and collection industry. NEWS: Strategies for Hiring the Right Candidate Mon, 11 May 2015 13:20:00 GMT News ACA International certified instructor LaDonna Bohling will review hiring strategies during a May 20 online seminar. GOVERNMENT AFFAIRS: Sen. Elizabeth Warren Seeks to Provide CFPB More Regulatory Authority Over Auto Dealers Fri, 08 May 2015 12:08:00 GMT Government Affairs The Massachusetts senator is working on legislation for regulation of the auto lending industry, which already faces opposition from the Republican party and some Democrats. NEWS: Experience Networking, Education, Entertainment and Special Events During the 2015 ACA International Convention & Expo Fri, 08 May 2015 12:03:00 GMT News ACA International is offering many opportunities for credit and collection professionals to learn more about the industry, meet new colleagues and see all that Boston has to offer during the premier event of the year. NEWS: New York Fed Details Community Credit Conditions in U.S. Fri, 08 May 2015 08:55:00 GMT News Community credit includes an overview of the level of credit stress as well as whether consumers are current on their payments to creditors. NEWS: Increased Credit Card Debt Causes Surge in Consumer Borrowing Fri, 08 May 2015 08:40:00 GMT News Revolving credit, including credit card balances, increased by the most since July. NEWS: How Collection Agencies Contribute to Small Business Economy Thu, 07 May 2015 14:08:00 GMT News A majority of collection agencies in the U.S. are small businesses. In conjunction with the Small Business Administration’s National Small Business Week, Gulf Coast Collection Bureau President Jack Brown III shares about operating a small agency in the credit and collection industry. NEWS: ACA SearchPoint Updates: State Licensing Requirements, Statute of Limitations and More Thu, 07 May 2015 11:00:00 GMT News ACA International members may access the latest compliance-related documents via the online ACA SearchPoint library. The following documents have been updated by ACA’s Legal Department. Members must be logged in to ACA’s website to access ACA SearchPoint documents. REPORTERS: ACA International Urges the U.S. Senate to Consider Legislation that Aims to Reform the Consumer Financial Protection Bureau Thu, 07 May 2015 00:01:00 GMT Reporters Two bills passed by House of Representatives seek to change oversight of the CFPB. NEWS: ACA International Urges the U.S. Senate to Consider Legislation that Aims to Reform the Consumer Financial Protection Bureau Wed, 06 May 2015 13:25:00 GMT News Two bills passed by House of Representatives seek to change oversight of the CFPB. NEWS: California Association of Collectors Receives More Than $17,000 for Scholarships Wed, 06 May 2015 13:22:00 GMT News The donations are from a 24-hour fundraiser for the unit’s Educational Scholarship Foundation. GOVERNMENT AFFAIRS: FCC Announces Leadership Changes in Bureau Overseeing the TCPA Wed, 06 May 2015 13:00:00 GMT Government Affairs The new acting chief of the Consumer and Governmental Affairs Bureau, Alison Kutler, will be on board at the FCC June 1. CFPB: Millions of Consumers Lack Credit History Wed, 06 May 2015 12:40:00 GMT CFPB The trend is related to consumers who have lower incomes or are younger and have not borrowed to pay for a home, education or vehicle. NEWS: Survey: Nearly Half of Consumers Monitored Credit Scores in Past Year Tue, 05 May 2015 14:33:00 GMT News ACA International reviews data on methods consumers use to access their credit reports and activity by age group. NEWS: North American Credit Services, Inc. Makes Record During Collectors Challenge Month Tue, 05 May 2015 14:12:00 GMT News The Tennessee-based member company held a chili cook-off, picnic and offered employees casual dress days to raise money for the ACA International Education Foundation through Collectors Challenge. NEWS: ACA Offers Online Training on Collection Floor Management Tue, 05 May 2015 14:06:00 GMT News Certified Instructor Karolyn Rubin will share strategies for operating a more compliant collection floor during the three-day training May 19-21. NEWS: Sherloq Solutions, Inc. Donates to Several Nonprofit Organizations Tue, 05 May 2015 13:55:00 GMT News The company and its operating affiliate, ACA member company Merchants Association Collection Division. Inc., support community organizations in the arts, healthcare and education. NEWS: April Bankruptcy Filings Decrease 12 Percent From Previous Year Mon, 04 May 2015 14:00:00 GMT News Continued low interest rates for commercial borrowers and flat consumer debt contribute to the filing rates. NEWS: California Association of Collectors Foundation Collects Donations for 24 Hours Mon, 04 May 2015 13:50:00 GMT News The May 5 fundraiser supports high school students’ financial literacy. NEWS: Consumer Lawsuits and CFPB Complaints Against Debt Collectors Increase in March Mon, 04 May 2015 12:20:00 GMT News Class-action lawsuits were strong among FDCPA, TCPA and FCRA cases, and complaints about continued attempts to collect a debt not owed remain prominent in the CFPB Debt Collection Consumer Complaints Database. CREDITORS: Fewer Than Half of Families Are Saving for College Mon, 04 May 2015 11:50:00 GMT Creditors Cost of living increases and unexpected expenses impact families’ savings for future education, according to a recent study. NEWS: Midwest Collections Conference Focuses on State of Credit and Collection Industry Mon, 04 May 2015 11:22:00 GMT News ACA International President Rick Doane presents at annual conference in St. Louis. NEWS: Sign up by May 5 and Earn 9 CLE Credits at the 2015 ACA International Convention & Expo Fri, 01 May 2015 13:00:00 GMT News Exclusive legal education opportunities on ethics, TCPA, FCRA, CFPB and more are available at ACA International’s premier event July 19-21 in Boston. CREDITORS: Survey: Consumers Concerned About Personal Finances and Future Savings Fri, 01 May 2015 11:15:00 GMT Creditors Many consumers are spending without a budget and worry they do not have enough savings for retirement. NEWS: Jeans for Charity Program Benefits Big Brothers Big Sisters Fri, 01 May 2015 11:00:00 GMT News ConServe employees support local youth through gift-matching program. NEWS: Teleseminar on Hiring Collectors Slated for May 14 Fri, 01 May 2015 11:00:00 GMT News ACA International instructors will review the pros and cons of hiring new versus experienced collectors at your agency. NEWS: ACA SearchPoint Highlight: State Manager Requirements Thu, 30 Apr 2015 11:30:00 GMT News Some state licensing laws include a requirement for a collection agency manager and some states may require prospective managers to take an exam prior to allowing an individual to fulfill that role. CFPB: Student Debt Discussion Scheduled for Next CFPB Field Hearing Thu, 30 Apr 2015 11:15:00 GMT CFPB CFPB Director Richard Cordray will be in Milwaukee for the event. NEWS: U.S. Economy Weakens in First Quarter of 2015 Thu, 30 Apr 2015 11:01:00 GMT News The gross domestic product growth recorded from January to March fell well below analysts’ expectations, The Washington Post reports. The GDP grew 0.2 percent in the first quarter while predictions had it increasing by 1 percent, according to the article. The first quarter was the weakest in a year, but analysts also say the U.S. economy will bounce back for the remainder of the year. NEWS: ACA Presents Teleseminar on Skiptracing Technology Thu, 30 Apr 2015 11:00:00 GMT News Instructors will review benefits of the technology and provide real-life examples of skiptracing products for credit and collection professionals. HEALTHCARE COLLECTIONS: Patients and Healthcare Providers Feel Burden of Increased Medical Costs Thu, 30 Apr 2015 10:30:00 GMT Healthcare Collections TransUnion Healthcare’s latest report shows consumers have less revolving credit for healthcare costs and providers without options for charity care may end up with more bad debt. REPORTERS: ACA International Board of Directors Supports Legislation to End Operation Choke Point Wed, 29 Apr 2015 13:48:00 GMT Reporters A Letter to ACA Members Reiterates ACA’s Dedication to Ending the Flawed Policy NEWS: ACA International Board of Directors Supports Legislation to End Operation Choke Point Wed, 29 Apr 2015 13:14:00 GMT News A letter to ACA members reiterates ACA’s dedication to ending the flawed policy. NEWS: Collectors Challenge Donations Due May 15 Wed, 29 Apr 2015 13:00:00 GMT News Members are invited to submit stories and photos showcasing their fundraising activities to support the ACA International Education Foundation. GOVERNMENT AFFAIRS: State Bill in North Carolina Would Lift Collection Restrictions for Debt Buyers Wed, 29 Apr 2015 11:45:00 GMT Government Affairs The bill includes an amendment to state law governing debt buyers’ collection practices. NEWS: ACA International Research Shows Phantom Debt Tops Consumer Complaints Tue, 28 Apr 2015 13:05:00 GMT News Analysis of recent CFPB data also reveals a significant gap between complaints that the “debt is not mine” and complaints about being contacted about a paid debt. NEWS: Deadline Approaches for Loomer-Mortensen Scholarship Applications Tue, 28 Apr 2015 11:20:00 GMT News Individuals employed by or affiliated with the credit and collection industry interested in advancing their education are encouraged to apply for the scholarship offered by the ACA International Education Foundation. GOVERNMENT AFFAIRS: U.S. Rep. Dave Trott Provides Insight on CFPB Leadership Structure for Attendees at ACA’s Washington Insights Conference Tue, 28 Apr 2015 11:00:00 GMT Government Affairs The Michigan congressman also discussed his support for the credit and collection industry and its importance to the U.S. credit-based economy. NEWS: TECH LOCK Contributes to ARMing Heroes Grant for U.S. Marine Corps Veteran Tue, 28 Apr 2015 10:46:00 GMT News The much-needed grant, funded in part by a donation from the ACA International affiliate member company, brings the veteran one step closer to a home of her own. NEWS: ACA International’s Online Member Community Turns Mobile-Friendly Mon, 27 Apr 2015 14:26:00 GMT News The Hub will be upgraded to give users better access on mobile devices and more options to participate in discussions on popular topics such as third-party debt collection and compliance. REPORTERS: ACA International Board of Directors Support Legislative Reform of the Consumer Financial Protection Bureau Mon, 27 Apr 2015 14:21:00 GMT Reporters ACA will continue to actively support ongoing efforts to change the oversight of the CFPB. NEWS: ACA Announces Compliance-Focused Sessions for the Industry’s Premier Annual Convention Mon, 27 Apr 2015 14:16:00 GMT News The 2015 ACA International Convention & Expo features the latest compliance tools to help credit and collection professionals stay current on ever-changing regulations. NEWS: Corinthian Colleges Ends Instruction at 28 Campuses Mon, 27 Apr 2015 14:06:00 GMT News The campus closures do not impact the operation of colleges purchased by Zenith Education Group, a subsidiary of ACA member Educational Credit Management Corp., in February. NEWS: ACA International Board of Directors Supports Legislative Reform of the Consumer Financial Protection Bureau Mon, 27 Apr 2015 12:48:00 GMT News ACA will continue to actively support ongoing efforts to change the oversight of the CFPB. GOVERNMENT AFFAIRS: U.S. Rep. Kyrsten Sinema Adds to CFPB and Operation Choke Point Discussion at ACA’s Washington Insights Conference Mon, 27 Apr 2015 11:00:00 GMT Government Affairs The Arizona congresswoman addressed debt collection industry regulations and the need for the CFPB to present balanced and fair rules for collectors. NEWS: A New Look for The Hub is Coming Soon Mon, 27 Apr 2015 09:00:00 GMT News ACA International’s online member community is getting a new look with exciting new features. To make the changes, The Hub will be under maintenance from 12:30-1:30 p.m. (EST) on Tuesday, April 28 and will have some interruptions. It is recommended members do not access The Hub during that time. More details about the new and improved site will be available in the April 28 ACA Daily. NEWS: Midland Credit Management Settles with New York City Department of Consumer Affairs Fri, 24 Apr 2015 13:13:00 GMT News The DCA has renewed the company’s licenses in the settlement and Midland has agreed to continue to treat consumers fairly and with respect. GOVERNMENT AFFAIRS: U.S. Rep. Randy Neugebauer Leads Hearing on Regulatory Relief Fri, 24 Apr 2015 11:58:00 GMT Government Affairs The Texas congressman called on federal and state regulators to address laws impacting community financial institutions and the trend of “Too Small to Succeed.” NEWS: Convergent Revenue Cycle Management, Inc. Promotes Mark Schanck as New President Fri, 24 Apr 2015 11:01:00 GMT News Healthcare industry veteran and former senior vice president of sales and marketing is overseeing company operations in new role. NEWS: City of Yonkers, New York Imposes New Debt Collection Requirements Thu, 23 Apr 2015 15:35:00 GMT News Licensees in Yonkers, N.Y. should take note of expanded debt collection requirements. NEWS: FTC and New York Attorney General to Host Dialogue with Debt Collection Industry in June Thu, 23 Apr 2015 14:27:00 GMT News ACA International will attend the meeting in Buffalo, N.Y. to contribute to an open dialogue about the industry. NEWS: National Association of Professional Women Recognizes Leslie Bender as Professional Woman of the Year Thu, 23 Apr 2015 14:00:00 GMT News Bender, an ACA International Board of Directors member and past president, is honored for her outstanding leadership and commitment within her profession. GOVERNMENT AFFAIRS: Charles Krauthammer Shares Personal, Humorous Stories at ACA’s Washington Insights Conference Thu, 23 Apr 2015 13:13:00 GMT Government Affairs Attendees also heard insight into government affairs from the inspirational political commentator and keynote speaker at the event designed to provide an insider’s view of Capitol Hill. CREDITORS: National Credit Default Rates Remain Flat Despite Jump in Bank Card Defaults in March 2015 Thu, 23 Apr 2015 13:09:00 GMT Creditors According to the S&P/Experian Consumer Credit Default Indices, the bank card default rate saw the largest increase in five years. NEWS: Green Tree Servicing Responds to FTC and CFPB Settlement Thu, 23 Apr 2015 13:00:00 GMT News The company, based in St. Paul, Minn., is maintaining its focus on continuous improvement of procedures and practices after reaching a settlement with the federal regulators. NEWS: BillingTree Expands Leadership Team Thu, 23 Apr 2015 11:15:00 GMT News The team at the ACA International affiliate member company includes a new professional services senior director and vice president of sales and business development. GOVERNMENT AFFAIRS: House Passes Bill to Cap Funding and Add Advisory Councils to the CFPB Wed, 22 Apr 2015 15:01:00 GMT Government Affairs ACA International continues to be supportive of changes that bring more accountability and transparency to the CFPB. GOVERNMENT AFFAIRS: U.S. Rep. Greg Walden Discusses TCPA During ACA International Washington Insights Talk Wed, 22 Apr 2015 14:20:00 GMT Government Affairs ACA members are encouraged to keep up the momentum of their efforts to modernize the TCPA through the Federal Communications Commission and their congressional representatives. NEWS: ACA International Presents Timely Seminar on Collecting Out-of-Statute Debt Wed, 22 Apr 2015 14:05:00 GMT News The April 28 seminar focuses on requirements for collecting out-of-statute debts for collection agency owners, managers, general counsel, defense counsel, trainers and collectors. GOVERNMENT AFFAIRS: U.S. Rep. Lacy Clay Says He Will Continue Building a Relationship with the Credit and Collection Industry Wed, 22 Apr 2015 12:44:00 GMT Government Affairs The Missouri congressman, a speaker at ACA International’s Washington Insights Conference, is also focused on fairness in the Consumer Financial Protection Bureau’s work. NEWS: ConServe’s George Huyler Named as 2015 Human Resources Executive of the Year Wed, 22 Apr 2015 11:15:00 GMT News The National Human Resource Association Rochester, N.Y., affiliate honored Huyler for his role as an exceptional leader in human resources. NEWS: Global Debt Registry and TransUnion Partner to Offer Registry Services for Debt Buyers and Financial Institutions Wed, 22 Apr 2015 10:44:00 GMT News Full transparency, instant access and analysis bring enhanced efficiency and compliance to debt chain of ownership. GOVERNMENT AFFAIRS: Washington Insights Conference: U.S. Rep. Randy Neugebauer Reviews Need for Accountability at the CFPB Tue, 21 Apr 2015 15:11:00 GMT Government Affairs ACA members hear a firsthand report about the Texas congressman’s legislation to change the leadership structure of the bureau. CFPB: CFPB and FTC Issue Fines Against National Mortgage Servicing Company Tue, 21 Apr 2015 15:03:00 GMT CFPB Green Tree Servicing LLC is the subject of a complaint resulting from alleged illegal loan servicing and debt collection practices. NEWS: ACA Member I.C. System Helps the Environment for Earth Day Tue, 21 Apr 2015 14:48:00 GMT News Employees at the company’s offices in Minnesota and Wisconsin are doing their part to help the environment this week. GOVERNMENT AFFAIRS: U.S. Rep. Blaine Luetkemeyer Discusses Operation Choke Point, CFPB with ACA Members Tue, 21 Apr 2015 11:58:00 GMT Government Affairs Washington Insights Conference gives members intimate access and a robust Q&A with the Missouri congressman. NEWS: New York City Council Passes Bill to Ban Credit Checks for Employment Tue, 21 Apr 2015 11:30:00 GMT News The bill prevents hiring decisions based on consumers’ credit scores, including medical bills and student loans. GOVERNMENT AFFAIRS: Student Loan Refinancing Legislation Resurfaces Mon, 20 Apr 2015 12:48:00 GMT Government Affairs U.S. Sen. Elizabeth Warren has reintroduced legislation to help student loan borrowers, and additional legislators are working to ensure struggling student loan borrowers are treated fairly and understand the full range of repayment options and resources available to them. NEWS: Survey: Millennials are Faring the Best Financially Mon, 20 Apr 2015 11:45:00 GMT News’s Financial Security Index survey shows improvement in Millennials’ job security, savings and overall financial security, but some are behind in net worth. NEWS: Prime Expo Space is Limited for ACA’s 2015 Convention & Expo Fri, 17 Apr 2015 13:00:00 GMT News Exhibitors at the credit and collection industry’s premier event will showcase their products to more than 850 attendees and have opportunities to network with the most active agencies from the industry. GOVERNMENT AFFAIRS: New York Attorney General Obtains Settlement from Debt Buyer Fri, 17 Apr 2015 11:40:00 GMT Government Affairs Asta Funding, Inc. and its subsidiaries Palisades Collection, LLC and Palisades Acquisition XVI, LLC continue to consistently emphasize strict compliance with the law and have reached a settlement with the New York Attorney General. GOVERNMENT AFFAIRS: CFPB Managing Regulatory Counsel Provides Update on Debt Collection Rulemaking Efforts at ACA’s Washington Insights Conference Fri, 17 Apr 2015 11:00:00 GMT Government Affairs Tom Pahl describes the CFPB’s debt collection rulemaking process as a “triathlon.” NEWS: New York Fed Research Shows Number of Active Student Loan Borrowers is Decreasing Fri, 17 Apr 2015 10:40:00 GMT News In a recent presentation about the economic recovery, the New York Federal Reserve shared research showing that aggregate outstanding student loan balances and the number of consumers with outstanding student loan debt are increasing at a steady rate, however the number of borrowers taking on new loans each year is declining. NEWS: EOS CCA Adds New Staff to Sales Team Fri, 17 Apr 2015 10:00:00 GMT News The experienced new employees bring years of sales, customer care and receivables management experience to the ACA member company. NEWS: CFPB Ombudsman Speaks to ACA Members About Her Role Within the Bureau Thu, 16 Apr 2015 14:40:00 GMT News Wendy Kamenshine, during a presentation at ACA’s Washington Insights Conference, describes how the Ombudsman’s Office can assist the credit and collection industry. NEWS: Employees Recognize Choice Recovery in Top Workplace Survey Thu, 16 Apr 2015 13:55:00 GMT News Company founder Chad Silverstein says employee retention contributes to its success as well as its goal to change the perception of the credit and collection industry. GOVERNMENT AFFAIRS: Federal Trade Commission Releases 2014 Annual Highlights Thu, 16 Apr 2015 13:40:00 GMT Government Affairs The annual report includes a summary of the FTC’s work to advance government policy, amicus briefs filed in debt collection cases as well as educational programs and law enforcement actions. GOVERNMENT AFFAIRS: CFPB Transparency Bill Passes with Majority Vote in the House Thu, 16 Apr 2015 11:20:00 GMT Government Affairs The Senate will now consider the Bureau Advisory Commission Transparency Act after a 401-2 vote in the House of Representatives. GOVERNMENT AFFAIRS: TCPA Experts Speak at ACA’s Washington Insights Conference Thu, 16 Apr 2015 11:00:00 GMT Government Affairs Former Federal Communications Commission Chief of Staff Adonis Hoffman credits ACA’s advocacy efforts for raising concern over the serious unintended consequences caused by the TCPA. NEWS: Federal Judge Dismisses Lawsuits Against U.S. Department of Education Wed, 15 Apr 2015 15:00:00 GMT News Four agencies originally filed the lawsuits in February alleging that the Department of Education unfairly and arbitrarily ended their student loan debt collection contracts. GOVERNMENT AFFAIRS: Members of Congress Address Industry Professionals During ACA’s Washington Insights Conference Wed, 15 Apr 2015 14:47:00 GMT Government Affairs ACA International heard from representatives of the House Financial Services Committee on issues such as Operation Choke Point and laws affecting the credit and collection industry. CFPB: CFPB Finalizes Rule Aimed at Improving Credit Card Agreement Submission Process Wed, 15 Apr 2015 14:20:00 GMT CFPB The bureau will temporarily suspend card issuers’ obligation to submit credit card agreements for one year. NEWS: Federal Reserve Bank of St. Louis Research Shows High Student Loan Delinquency Rates Wed, 15 Apr 2015 14:00:00 GMT News Almost one in three consumers in the U.S. who are paying student loans are at least 30 days behind on their payments, The Wall Street Journal reports. According to the article and new findings from the Federal Reserve Bank of St. Louis, the 31.5 percent delinquency rate is more than figures released by the U.S. Department of Education and Federal Reserve Bank of New York. NEWS: Capitol Hill Visits Planned for Day Two of Washington Insights Conference Wed, 15 Apr 2015 05:00:00 GMT News In one afternoon, ACA International members will meet with many legislators to discuss issues that affect the credit and collection industry. NEWS: Applications for ACA Member Designations are Now Available Tue, 14 Apr 2015 14:12:00 GMT News ACA members may apply for the 2015 IFCCE, MCE, Members Attorney Program and Asset Buyers Executive Designations, which will be presented at the 2015 ACA International Convention & Expo. GOVERNMENT AFFAIRS: FTC and Illinois Attorney General File Complaint in Case Against Fake Debt Collection Operation Tue, 14 Apr 2015 13:00:00 GMT Government Affairs The individuals and companies named in the complaint allegedly violated Illinois laws, the FTC Act and FDCPA by using threats to convince consumers to pay debts on payday loans they did not owe. NEWS: There is Still Time to Participate in Collectors Challenge Month Tue, 14 Apr 2015 11:00:00 GMT News ACA International has ideas available for companies participating in fundraisers to support the ACA International Education Foundation. CREDITORS: Consumers’ Expectations Rebounded in March Tue, 14 Apr 2015 10:18:00 GMT Creditors The Survey of Consumer Expectations results show household spending increases while expected credit availability remains unchanged. NEWS: Converging on Capitol Hill: ACA International’s Washington Insights Conference Starts Today Tue, 14 Apr 2015 05:00:00 GMT News The event, including presentations from legislators and regulatory representatives, will help the credit and collection industry make its voice heard on Capitol Hill. NEWS: Debt Brokers Settle FTC Charges They Exposed Consumers’ Information Online Mon, 13 Apr 2015 15:58:00 GMT News The settlement includes establishing and maintaining security programs that will protect consumers’ personal information. Bayview Solutions, LLC, an ACA member, has taken steps to improve the company’s processes since a complaint was filed last year, and will provide a statement on the settlement this week. CFPB: CFPB Targets Debt Collection Service Providers in Phantom Debt Suit Mon, 13 Apr 2015 15:52:00 GMT CFPB ACA International is taking special notice of this case as the CFPB appears for the first time to target service providers, claiming they are liable for failing to stop a debt collection operation that allegedly engaged in fraudulent and illegal collection tactics. NEWS: ACA Offers Repeat Training on Overcoming Healthcare Credit Reporting Challenges Mon, 13 Apr 2015 13:50:00 GMT News The training from ACA International’s Spring Forum & Expo provides critical information the topic, which is a focus of the Consumer Financial Protection Bureau, consumer reporting agencies and New York’s attorney general.