Credit and Collection Industry News - ACA International ACA International - An international trade association of credit and collection professionals. en-us Sat, 20 Sep 2014 04:00:00 GMT HEALTH CARE COLLECTIONS: Legislators Hear Updates on Affordable Care Act Enrollment Data Fri, 19 Sep 2014 13:30:00 GMT Health Care Collections The CMS has provided statistics about individual enrollment, however data about small business health insurance exchanges is lacking. NEWS: Household Wealth Improves Since Recession Fri, 19 Sep 2014 13:05:00 GMT News U.S. households are experiencing an improvement in their net worth since the financial crisis in 2008, The New York Times reports. According to the article, based on a report from the Federal Reserve, household debt is declining but consumer credit continues to increase. Student loan debt has the most influence on the increase in consumer credit, according to the article. CFPB: House Financial Services Leader Criticizes Proposed CFPB Auto Finance Regulation Fri, 19 Sep 2014 12:45:00 GMT CFPB Committee chairman says lenders need more information about rules to follow. CREDITORS: National Credit Default Rates Increase in August Fri, 19 Sep 2014 12:14:00 GMT Creditors Automobile and home sales may be contributing to the uptick in default rates. NEWS: New American Community Survey Outlines Income, Poverty and Healthcare in the U.S. Fri, 19 Sep 2014 11:20:00 GMT News A majority of states did not experience a statistical change in the number of people in poverty during the last year, and residents of many states have incomes lower than the overall U.S. median HEALTH CARE COLLECTIONS: Congresswoman Introduces Bill to Help Healthcare Providers Comply with Meaningful Use Fri, 19 Sep 2014 11:00:00 GMT Health Care Collections The legislation would reduce the electronic health record reporting period from a full year to 90 days. NEWS: ACA Member Completes Ride for Multiple Sclerosis Thu, 18 Sep 2014 13:59:00 GMT News A team from Todd, Bremer & Lawson completed a 50-mile trip in Wisconsin to raise money for MS research. CFPB: CFPB Proposes New Federal Oversight of Nonbank Auto Finance Companies Thu, 18 Sep 2014 13:06:00 GMT CFPB The bureau is focusing on ensuring credit bureaus receive accurate information and fair debt collection in the auto lending industry. NEWS: CFPB Could Face Changes if GOP Senate Candidates Prevail In November Thu, 18 Sep 2014 11:15:00 GMT News A shift in the Senate’s political majority after the November elections could create increased scrutiny of the Consumer Financial Protection Bureau, the McClatchy news service in Washington, D.C., reports. In the article, Rep. Patrick McHenry (R-N.C.) said a Republican Senate would allow for votes on stalled bills from the House Financial Services Committee to regulate the CFPB. HEALTH CARE COLLECTIONS: Report: Affordable Care Act Consumers Say They Can Afford Premiums Thu, 18 Sep 2014 11:00:00 GMT Health Care Collections People with lower incomes are finding health insurance plans similar to options employers would offer and subsidies from the government are currently working, according to The Commonwealth Fund. NEWS: Is There a Future for Technology in the Collection Industry? Wed, 17 Sep 2014 14:14:00 GMT News In an American Banker article, ACA members explain the challenges debt collectors face when the laws regulating the credit and collection industry fail to keep up with the technology available for communicating with consumers. NEWS: Opposition Continues for Sen. Warren’s Student Loan Legislation Wed, 17 Sep 2014 13:51:00 GMT News Some Republicans in the Senate have stopped a vote on Sen. Elizabeth Warren’s (D-Mass.) student loan refinancing bill, The Hill reports. Opponents of the bill objected to it because Warren did not agree to an open amendments process. The bill was voted down in June, but its supporters are still pushing for its approval before the elections in November. GOVERNMENT AFFAIRS: FTC Requests Court Order to Stop Payday Loan Scheme Wed, 17 Sep 2014 13:40:00 GMT Government Affairs The FTC alleges a group of payday lending companies took money from consumers through loans they did not authorize. GOVERNMENT AFFAIRS: Comprehensive Debt Collection Judicial Reforms Established in New York Wed, 17 Sep 2014 11:23:00 GMT Government Affairs New York adopts ACA’s recommendations into new rules and affidavits for default judgments in consumer credit cases that take effect Oct. 1. CREDITORS: Litigation and CFPB Debt Collection Complaints Decline in August Wed, 17 Sep 2014 11:00:00 GMT Creditors Telephone Consumer Protection Act lawsuits drop for two consecutive months while year-to-date statistics overall continue to increase. NEWS: ACA Member Explains Myths About Debt Collection Litigation Wed, 17 Sep 2014 10:33:00 GMT News In a blog post on, ACA member and Delta Outsource Group Inc. COO Nick Jarman explains the important work of credit and collection industry professionals and several myths related to lawsuits against debt collectors. CFPB: CFPB Sues Corinthian Colleges for Predatory Lending Scheme Tue, 16 Sep 2014 15:02:00 GMT CFPB The suit comes after an investigation of for-profit colleges by state attorneys general and the CFPB. HEALTH CARE COLLECTIONS: Uninsured Rate Declines in First Quarter Tue, 16 Sep 2014 12:25:00 GMT Health Care Collections Recent surveys from federal researchers show trends in health insurance coverage from 2013 to early-2014. NEWS: ACA Discusses Debt Collection for NPR Series Tue, 16 Sep 2014 11:45:00 GMT News ACA International Vice President and General Counsel Rob Föehl recently spoke with National Public Radio for a series of articles about consumer debt, which were published this week. In the interviews, Föehl explains the important role of debt collectors in the economy and the legal process to collect debt. CFPB: Financial Industry Group Ends Campaign Against CFPB Complaint Database Tue, 16 Sep 2014 11:22:00 GMT CFPB Group members say they were not informed about the campaign against the CFPB’s proposal to provide consumers the option to include a narrative when submitting complaints about financial products and services. NEWS: Affordable Care Act Auto-Renewal Draws Concern Tue, 16 Sep 2014 10:57:00 GMT News As the healthcare open enrollment period for 2015 approaches, many people will be automatically enrolled in their plans, The New York Times reports. However, the renewal notices for consumers will include information about updated monthly premiums but not any details about possible changes in financial assistance, which concerns insurance companies and consumer advocates. CFPB: FJ Hanna Law Firm Files Motion to Dismiss CFPB Debt Collection Lawsuit Mon, 15 Sep 2014 14:36:00 GMT CFPB The motion to dismiss forcefully argues the CFPB’s complaint against FJ Hanna lacks a legal basis and must be rejected. NEWS: Retail Sales Bounce Back in August Mon, 15 Sep 2014 13:03:00 GMT News After little change in July, August retail sales increased at the fastest rate recorded since April, USA Today reports. The 0.6 percent increase is influenced by more auto purchases while discretionary spending by consumers this year has not met economists’ expectations. CFPB: CFPB Hosts Field Hearing on Auto Finance Sept. 18 Mon, 15 Sep 2014 12:30:00 GMT CFPB Director Richard Cordray will speak at the hearing, which is open to the public. CREDITORS: Study: Consumers’ Student Loan Debt Increases Since the Recession Mon, 15 Sep 2014 11:45:00 GMT Creditors The average person has nearly four student loans, according to new research from Experian. CREDITORS: U.S. Negative Equity Falls to 17 Percent Mon, 15 Sep 2014 11:00:00 GMT Creditors More than one-third of mortgaged U.S. homeowners have less than 20 percent equity in their home, Zillow reports. Nationally, millennial homeowners held 19.6 percent of all underwater mortgages while Generation X held 18.7 percent and Baby Boomers held 10.9 percent. NEWS: State Collection Service, Inc. Donates to Local School Districts Fri, 12 Sep 2014 12:30:00 GMT News ACA member supplies students with backpacks and school supplies through fundraising efforts. CREDITORS: Student Debt Grows For Retirees Fri, 12 Sep 2014 12:05:00 GMT Creditors The higher payments ultimately could lower net worth and income of people age 65 and older. GOVERNMENT AFFAIRS: House Approves Update to Truth in Caller ID Act Fri, 12 Sep 2014 11:50:00 GMT Government Affairs Text messages from false phone numbers are a prohibited form of contact under the Anti-Spoofing Act of 2014. CFPB: Union Tension at CFPB Fri, 12 Sep 2014 11:30:00 GMT CFPB A growing number of union members aren’t happy with how the Consumer Financial Protection Bureau is handling employee grievances, according to an article on Politico. Two of the union’s executive board members have resigned, accusing the chapter president of setting up a “shadow board” to conduct union business. CREDITORS: Consumers Build Up Record Credit Card Debt in Second Quarter Fri, 12 Sep 2014 10:40:00 GMT Creditors Current debt levels indicate consumers may not be able to sustain their minimum credit card payments by the end of the year. REPORTERS: ACA International Responds to Short-Sighted NCLC Report on Medical Debt Fri, 12 Sep 2014 00:01:00 GMT Reporters CEO Pat Morris issues statement regarding the real work done in best practices and the resolution of medical accounts. HEALTH CARE COLLECTIONS: ACA International Responds to Short-Sighted NCLC Report on Medical Debt Thu, 11 Sep 2014 15:31:00 GMT Health Care Collections CEO Pat Morris issues statement regarding the real work done in best practices and the resolution of medical accounts. NEWS: Consumer Complaints About Debt Collection Decreased in August 2014 Thu, 11 Sep 2014 14:45:00 GMT News ACA International’s Research Department is analyzing consumer complaints to the CFPB as part of its effort to work with key stakeholders on balancing consumer protections and the ability to collect a rightfully owed debt. NEWS: RevSpring Supports Detroit Educational Charities Thu, 11 Sep 2014 13:01:00 GMT News ACA affiliate member donates time and money to charities that benefit local students and schools. NEWS: Rep. Foxx Urges Reforms to Student Loan Crisis Thu, 11 Sep 2014 11:00:00 GMT News As student loan debt balloons, members of Congress want to ensure they address the entire issue surrounding the price of higher education. In a recent article, Subcommittee on Higher Education and Workforce Training Chairwoman Virginia Foxx (R-N.C.) advocated for improvements to the federal student aid program and urged Washington to encourage competency-based education to help students earn a degree at a faster pace and lower cost. NEWS: ARMing Heroes Holds Annual Fundraising Drive for Vets Thu, 11 Sep 2014 06:01:00 GMT News No Debts for Vets campaign supports military men and women suffering from financial hardships. GOVERNMENT AFFAIRS: Significant Changes Proposed for Fair Credit Reporting Act Wed, 10 Sep 2014 16:15:00 GMT Government Affairs The Fair Credit Reporting Improvement Act of 2014, introduced Wednesday by Rep. Maxine Waters, would update the act with several new provisions. NEWS: ACA International Member Discusses Collection Issues with Idaho Business Review Wed, 10 Sep 2014 13:01:00 GMT News ACA member Connie Runia, attorney for Collection Bureau Inc. in Nampa, Idaho, talks to the Idaho Business Review about how collection agencies operate, her hopes for the CFPB and why public opinion of the collection industry is often incorrect. NEWS: Networking, Education and More Available at ACA’s 2014 Fall Forum Wed, 10 Sep 2014 11:31:00 GMT News Register now for the annual event featuring 28 concurrent sessions as well as a fundraising dinner hosted by the ACA International Education Foundation. CFPB: CFPB and Federal Reserve Board Increase Dollar Thresholds for Regulations Z and M Wed, 10 Sep 2014 10:45:00 GMT CFPB The new adjustments will take effect on Jan. 1, 2015. CREDITORS: More Millennials Opt to Forgo Credit Cards Wed, 10 Sep 2014 02:01:00 GMT Creditors A Bankrate survey shows that 63 percent of millennials ages 18 to 29 don’t have a credit card. CFPB: Senate Banking Committee Hosts Hearing on Wall Street Reform Tue, 09 Sep 2014 14:31:00 GMT CFPB CFPB Director Richard Cordray notes the bureau continues to work on proposed rules for prepaid cards, debt collection and payday loans. HEALTH CARE COLLECTIONS: University Students Participate in Healthcare Collections Research Tue, 09 Sep 2014 12:30:00 GMT Health Care Collections The research will focus on collecting data within important segments of the accounts receivable management industry. HEALTH CARE COLLECTIONS: Premiums for Benchmark Affordable Care Act Plan to Decrease Tue, 09 Sep 2014 11:11:00 GMT Health Care Collections Kaiser Family Foundation analysis finds changes vary across states and insurers. NEWS: Ontario Systems Recognized for Exemplary Workplace Practices Tue, 09 Sep 2014 10:00:00 GMT News The ACA member earned the When Work Works Award for its use of effective workplace strategies to increase business and employee success. CREDITORS: Fed Report Shows Consumer Credit Jumped in July Mon, 08 Sep 2014 15:01:00 GMT Creditors The Federal Reserve Board’s latest survey on consumer finances reports that in July, consumer borrowing increased by $26 billion. CFPB: Cordray to Speak at Next CFPB Public Consumer Advisory Board Meeting Mon, 08 Sep 2014 14:01:00 GMT CFPB Discussions will focus on technology and access to financial services. NEWS: States Gear Up to Help Rural Americans Enroll in Healthcare Insurance Plans Mon, 08 Sep 2014 13:51:00 GMT News While many people signed up for private insurance or Medicaid in the Affordable Care Act’s first year, millions of rural Americans did not, according to a report by Kaiser Health News. State decisions on whether to expand Medicaid eligibility may be affecting rural enrollment numbers. GOVERNMENT AFFAIRS: House Subcommittee Sets Hearing on Credit Reporting System Mon, 08 Sep 2014 13:31:00 GMT Government Affairs Legislators will discuss medical debt in relation to credit scores. CREDITORS: Year-Over-Year Bankruptcy Filings Decrease 16 Percent Mon, 08 Sep 2014 10:41:00 GMT Creditors The August filings mark the largest percentage drop so far in 2014. GOVERNMENT AFFAIRS: Federal Regulators to Testify on Wall Street Reform Fri, 05 Sep 2014 12:36:00 GMT Government Affairs Senate committee, returning from recess, will hear statements from top regulators about the state of the current system. CREDITORS: Survey: Consumers’ Debt Levels Decline Since 2010 Fri, 05 Sep 2014 11:35:00 GMT Creditors The Federal Reserve reports changes in income distribution and trends in consumer debt between 2010 and 2013. CREDITORS: The Conference Board Consumer Confidence Index Improves Again Fri, 05 Sep 2014 11:15:00 GMT Creditors The fourth consecutive increase in consumer confidence stems from improving business conditions and job growth. NEWS: Columbia Ultimate’s Art of Success Conference is Sept. 15-19 Fri, 05 Sep 2014 11:02:00 GMT News The conference features several seminars on compliance and an overview of the CFPB complaint process. HEALTH CARE COLLECTIONS: Report: One in Four Americans Has More Medical Debt Than Emergency Savings Thu, 04 Sep 2014 13:45:00 GMT Health Care Collections People from lower-income households are more concerned about their medical expenses. CREDITORS: Consumer Debt Increases in Canada Thu, 04 Sep 2014 13:31:00 GMT Creditors Household debt is growing, but delinquency rates on credit payments have reached a new low. HEALTH CARE COLLECTIONS: CMS Projects Decline in Uninsured and Accelerated Health Spending Growth Thu, 04 Sep 2014 13:03:00 GMT Health Care Collections The projections are due to expanding healthcare coverage and the improving economy. CFPB: CFPB Issues Warning to Credit Card Companies for Deceptive Marketing Thu, 04 Sep 2014 11:00:00 GMT CFPB The bureau seeks to protect consumers through bulletin about illegal charges and use of its complaint database. GOVERNMENT AFFAIRS: FTC Announces Panelists for Consumer Data Workshop Wed, 03 Sep 2014 13:15:00 GMT Government Affairs Discussions will cover consumer protection laws and how they may apply to the use of big data. NEWS: Frost-Arnett Names W. Judd Peak as New Corporate Compliance Officer Wed, 03 Sep 2014 12:57:00 GMT News The human resources and employee relations leader will strengthen compliance and enhance culture at ACA member company. CREDITORS: U.S. Consumer Spending Remains Flat in July and August Wed, 03 Sep 2014 11:45:00 GMT Creditors The latest Gallup poll results show little change in recent reports of discretionary spending by consumers. Economists are monitoring overall U.S. household spending to determine if there will be an uptick before the holiday season. NEWS: Officials Prepare for Challenges in Second Year of the Affordable Care Act Wed, 03 Sep 2014 11:25:00 GMT News The second Affordable Care Act health insurance enrollment period, at only three months instead of six, could come with significant challenges as the Obama administration seeks to sign on five million more people and insurers’ prices for consumers vary, The New York Times reports. GOVERNMENT AFFAIRS: Department of Education Strengthens Federal Student Loan Servicing Tue, 02 Sep 2014 14:20:00 GMT Government Affairs The revised contracts focus on better support for student borrowers in response to executive actions by President Obama. NEWS: Aspen National Financial Achieves PPMS Designation Tue, 02 Sep 2014 12:56:00 GMT News ACA International member with offices in Florida and Colorado earns the collection industry’s premier agency certification. NEWS: ACA President to Speak at Montana Collectors Association Annual Meeting Tue, 02 Sep 2014 11:15:00 GMT News The group will also hear updates on ACA International’s 75th Anniversary Convention as well as recent legislative actions affecting the credit and collection industry. HEALTH CARE COLLECTIONS: Healthcare Expert Explains How Hospitals Can Help Patients Manage Costs Tue, 02 Sep 2014 11:00:00 GMT Health Care Collections Community Health Advisors’ Mark Rukavina outlines patient billing guidance and options for healthcare providers to help patients handle their medical expenses. NEWS: ACA’s Training Seminars Set for September Fri, 29 Aug 2014 11:44:00 GMT News Certified instructors will lead ACA seminars focusing on federal requirements under the Fair Debt Collection Practices Act, the latest industry compliance systems, and writing effective policies. NEWS: Account Control Technology Honored by Inc. Magazine for Eighth Year Fri, 29 Aug 2014 11:37:00 GMT News ACA member ranks No. 2,041 on the 2014 list of the fastest-growing private companies in the U.S. CREDITORS: Equifax Reports New Credit Rises to Six-Year High in 2014 Fri, 29 Aug 2014 11:30:00 GMT Creditors Balances on new cards are still below levels reported before the 2008 recession, despite an increase in open accounts. NEWS: Concerns About the Cost of College Increase Among Parents, Students Fri, 29 Aug 2014 11:15:00 GMT News Data in a new study shows parents taking on debt to pay for their children’s college education are putting their own financial stability and retirement at risk. CFPB: CFPB Announces New Senior Leaders and Board Members Fri, 29 Aug 2014 11:00:00 GMT CFPB The Consumer Advisory Board has new members and will hold a public meeting in September 2014. NEWS: ACA Comments on Changing Debt Collection Practices Thu, 28 Aug 2014 13:27:00 GMT News In an article published by Vox Media, ACA member Phillips & Cohen Associates, Ltd. and ACA’s Vice President and General Counsel Rob Föehl explain the changes to processes for collecting a decedent’s debt and the overall importance of the debt collection industry to a credit-based economy. NEWS: Newspaper Examines the Recent Internal Troubles at the CFPB Thu, 28 Aug 2014 13:13:00 GMT News Since it opened its doors, the Consumer Financial Protection Bureau has been charged with regulating financial institutions and industries to prevent another recession, all while having a host of internal troubles stemming from allegations of employee discrimination and retaliation, The Washington Times reports. CREDITORS: Report: Members of Generation X Carry Heavy Debt Burden Thu, 28 Aug 2014 12:53:00 GMT Creditors The debt is a result of aggressive borrowing between 2000 and 2008, before the Great Recession, as well as lower cumulative income growth. NEWS: Video: Understanding High Healthcare Costs in the U.S. Thu, 28 Aug 2014 11:47:00 GMT News U.S. healthcare spending totals $2.7 trillion per year, which is larger than the gross domestic product in France, according to a new video by researchers from The Commonwealth Fund. The video explores why healthcare costs in the U.S. are so high and how the health system could manage costs while making room for other priorities, such as infrastructure and education. GOVERNMENT AFFAIRS: ACPAC Chairman Meets with Illinois Congressional Candidate Thu, 28 Aug 2014 11:00:00 GMT Government Affairs ACA continues to develop relationships with lawmakers and candidates on both sides of the political aisle. NEWS: ACA President Discusses New Debt Collection Strategy Wed, 27 Aug 2014 09:55:00 GMT News In an interview with Yahoo Finance, ACA President Richard Doane explains how strong customer service is important to ensuring compliance and improving the image of the credit and collection industry. NEWS: Agility Recovery Announces National Preparedness Month Wed, 27 Aug 2014 09:45:00 GMT News In September, ACA members are invited to participate in four educational web seminars on organization preparedness and resilience during disasters. CREDITORS: Credit Card Debt Increasing Across the Nation’s Largest Metro Areas Wed, 27 Aug 2014 09:30:00 GMT Creditors New Equifax data provides latest signs of continued economic recovery. NEWS: Ontario Systems Announces Agenda for PowerUp 2014 Wed, 27 Aug 2014 09:23:00 GMT News Culture, technology and leadership to take center stage at the annual receivables education event scheduled for Oct. 7-9, 2014, in Indianapolis. NEWS: Local Newspaper Profiles NACS’ Service-Minded Philosophy Wed, 27 Aug 2014 09:10:00 GMT News In an interview with the Chattanooga Times Free Press, North American Credit Services owner and CEO Dallas Bunton Sr. explains how hospital billing operations are growing thanks to demand for the service and the company’s goal to work with customers who need help. CFPB: CFPB Finalizes Revision to International Money Transfer Rule Tue, 26 Aug 2014 12:42:00 GMT CFPB The revisions will help facilitate compliance with new consumer protections. NEWS: ACA Member Donates Funds to Help Local School Tue, 26 Aug 2014 11:35:00 GMT News North American Credit Services in Chattanooga, Tenn., contributed $10,000 to help cleanup and repair efforts after a break-in at a local elementary school, WRCB reports. CREDITORS: U.S. Credit Card Delinquency Rate Reaches Record Low Tue, 26 Aug 2014 11:10:00 GMT Creditors The average amount of credit card debt per borrower did not change significantly in the last year, however, balances due to more spending among ages 50-59 and 60 and older are increasing. NEWS: For-Profit College Operator Says CFPB Limits Asset Sales Tue, 26 Aug 2014 10:52:00 GMT News Corinthian Colleges Inc., facing a government shutdown of some of its campuses, must end sales or transfers of private student loans due to a possible settlement stemming from the Consumer Financial Protection Bureau’s allegations that the company has violated the Dodd-Frank Act and Fair Debt Collection Practices Act, Bloomberg Businessweek reports. CFPB: CFPB Files Consent Order Against Debt Settlement Company Mon, 25 Aug 2014 14:36:00 GMT CFPB Global Client Solutions, a payment processor, could pay more than $6 million in relief to consumers if the order is approved in court. HEALTH CARE COLLECTIONS: Survey: U.S. Employers Expect Healthcare Costs to Rise 4 Percent in 2015 Mon, 25 Aug 2014 13:18:00 GMT Health Care Collections Companies plan to continue subsidizing and managing benefits while taking aggressive action to keep costs down. NEWS: ACA International Affiliate Member Honored for Company Growth Mon, 25 Aug 2014 13:15:00 GMT News Autoscribe Corporation ranks No. 3,262 on Inc. Magazine’s 500|5000 list of the nation’s fastest-growing private companies. NEWS: The Revolving Door at the Consumer Financial Protection Bureau Mon, 25 Aug 2014 13:08:00 GMT News The Washington Examiner reports on the trend of employees at the Consumer Financial Protection Bureau leaving the government agency to work for private employers or to start their own companies. NEWS: North American Credit Services Expands Company Headquarters Mon, 25 Aug 2014 12:55:00 GMT News ACA International member celebrates opening of seventh building at campus in Chattanooga, Tenn. NEWS: U.S. Department of Commerce Releases GDP by State Mon, 25 Aug 2014 11:00:00 GMT News The data shows economic growth across states and provides a glimpse of each state’s economic health. GOVERNMENT AFFAIRS: FTC Asks Court to Shut Down Phony Debt Relief and Credit Repair Scheme Fri, 22 Aug 2014 12:33:00 GMT Government Affairs The scammers allegedly told consumers the programs were provided and funded by the federal government and endorsed by the president. NEWS: Conference Board Leading Economic Index Increased in July Fri, 22 Aug 2014 11:45:00 GMT News The increase suggests that the economy is gaining traction and growth should continue. NEWS: Panel Announced for Online Student Loan Discussion Fri, 22 Aug 2014 11:30:00 GMT News CFPB student loan ombudsman is among the panelists who will answer questions about student loans and debt. HEALTH CARE COLLECTIONS: Uninsured Could be Eligible for Healthcare Before Next Open Enrollment Period Fri, 22 Aug 2014 11:15:00 GMT Health Care Collections Health insurance marketplaces will open on Nov. 15, but events such as moving or losing insurance due to unemployment could allow people to use special open enrollment, according to a new study. CREDITORS: TransUnion Mortgage Delinquency Rate Continues to Decline Fri, 22 Aug 2014 11:00:00 GMT Creditors Clearing of severely delinquent accounts through foreclosure and lower rates of new delinquencies since the recession have contributed to the decline. GOVERNMENT AFFAIRS: Federal Trade Commission Joins CFPB in Filing Amicus Brief in Debt Collection Case Thu, 21 Aug 2014 15:20:00 GMT Government Affairs The FTC seeks reversal of a summary judgment to clarify that each debt collector who contacts a consumer must send a notice that complies with the Fair Debt Collection Practices Act. NEWS: Sessions Announced for ACA’s Fall Forum 2014 Thu, 21 Aug 2014 14:32:00 GMT News ACA is coming to San Francisco for three days of educational sessions and networking events. NEWS: ConServe Named One of the Fastest Growing Private Companies in the U.S. Thu, 21 Aug 2014 13:45:00 GMT News Inc. Magazine honors companies for entrepreneurship and growth. GOVERNMENT AFFAIRS: Sen. Warren Announces Second Vote on Student Loan Legislation Thu, 21 Aug 2014 11:20:00 GMT Government Affairs The bill was voted down in June, but some Democrats are pushing for support before the elections in November. GOVERNMENT AFFAIRS: ACA Member Talks FCC Petition with Rep. Michael Burgess Thu, 21 Aug 2014 10:50:00 GMT Government Affairs Members are invited to meet with their congressional representatives who support the petition seeking clarity on the Telephone Consumer Protection Act. CFPB: CFPB Issues Consent Order for Auto Finance Company in FCRA Violation Wed, 20 Aug 2014 13:47:00 GMT CFPB First Investors reportedly furnished inaccurate information about its customers to credit reporting agencies and continued to use a flawed system for years after the problem occurred. GOVERNMENT AFFAIRS: Bureau Guidance Transparency Act Comes with $5 Million in Annual Costs for CFPB Wed, 20 Aug 2014 13:42:00 GMT Government Affairs The bill, if approved, requires a public notice and comment period for Consumer Financial Protection Bureau guidance documents. CFPB: CFPB Debt Collection Complaints: One Year Later Wed, 20 Aug 2014 11:19:00 GMT CFPB Year-to-date debt collection complaints, Fair Credit Reporting Act and Telephone Consumer Protection Act lawsuits have increased, while Fair Debt Collection Protection Act lawsuits have decreased. NEWS: Students’ Debt Troubles Aren’t Going Away Wed, 20 Aug 2014 11:03:00 GMT News Delinquency rates for mortgages or credit card payments have improved since the recession, but not for student loan debt, The Wall Street Journal reports. Delinquent student loans have nearly doubled since early 2009 and critics say actions to help, such as increasing access to loan-forgiveness programs and regulation at private schools with high default rates, could make the problem worse. NEWS: Training Opportunities Available Through ACA International Tue, 19 Aug 2014 13:20:00 GMT News Seminars focus on topics including managing the collection floor process and training techniques. NEWS: LiveVox Offers Online Seminar on CFPB and TCPA Tue, 19 Aug 2014 13:02:00 GMT News ACA International member will lead a seminar focusing on preparing for Consumer Financial Protection Bureau regulation in the credit and collection industry and the latest observations regarding the Telephone Consumer Protection Act. CREDITORS: National Credit Default Rates Remain at Historical Lows Tue, 19 Aug 2014 11:30:00 GMT Creditors Mortgage rates contribute to a decline in household debt in the second quarter of 2014. CREDITORS: Survey: Retirement Savings are Lagging for One-Third of Americans Tue, 19 Aug 2014 11:00:00 GMT Creditors Data from shows Americans have a mixed comfort level with debt and Millennials feel more financially secure than any other age group. NEWS: The New York Times Magazine Examines Ups and Downs of Debt Buying Mon, 18 Aug 2014 13:35:00 GMT News An article adapted from an upcoming book, “Bad Paper: Chasing Debt from Wall Street to the Underworld” by Jake Halpern, explores the credit and collection industry and debt buying in Buffalo, N.Y., through stories from two professionals about their careers. CFPB: Financial Industry Group Launches Campaign Against CFPB Public Consumer Complaint Narratives Mon, 18 Aug 2014 13:19:00 GMT CFPB In July, the CFPB issued a proposal to allow consumers the option to add a narrative when submitting complaints about financial products and services. Many groups are against the proposal and its timeline. NEWS: Hospitals Review Charity Care Policies for Patients Without Coverage Mon, 18 Aug 2014 11:30:00 GMT News Some U.S. hospitals are reconsidering providing charity care to uninsured people who choose not to purchase healthcare coverage through online marketplaces established under the Affordable Care Act, according to a report by Kaiser Health News. Officials with healthcare providers have concerns that offering charity care could prevent patients from purchasing government-subsidized coverage. NEWS: Cleveland Newspaper Hosts Online Discussion on Student Loans Mon, 18 Aug 2014 11:00:00 GMT News Experts from the CFPB and other organizations will be available to answer questions on student loans and debt during the hour-long live chat. GOVERNMENT AFFAIRS: ACA International Submits Comments on New York’s Revised Proposed Debt Collection Rule Mon, 18 Aug 2014 03:30:00 GMT Government Affairs The New York Department of Financial Services should wait for Consumer Financial Protection Bureau action instead of moving forward with rulemaking. CREDITORS: Poll: Millennials Report Spending More Than a Year Ago Fri, 15 Aug 2014 13:30:00 GMT Creditors Gallup finds that Millennials spend more on discretionary items compared to other generations while Baby Boomers allocate more money to essentials such as healthcare and household expenses. GOVERNMENT AFFAIRS: New York Attorney General Settles with Debt Collection Firm Fri, 15 Aug 2014 11:27:00 GMT Government Affairs Forster & Garbus ceased collection activities on payday loans after notification from the attorney general’s office. NEWS: State Collection Service Wins 2014 Speech Implementation Award Fri, 15 Aug 2014 10:52:00 GMT News The award honors companies for successful use of speech analytics technology. GOVERNMENT AFFAIRS: City of Yonkers, NY, Requires Debt Collection Agency License Thu, 14 Aug 2014 14:24:00 GMT Government Affairs Debt collection agencies should take note of existing licensing requirement. CFPB: CFPB Shuts Down USA Discounters’ Servicemember Fee Scam Thu, 14 Aug 2014 13:28:00 GMT CFPB Company ordered to refund $350,000 to servicemembers who paid fees for benefits available for free. HEALTH CARE COLLECTIONS: U.S. Employers Changing Health Benefit Plans to Control Rising Costs Thu, 14 Aug 2014 13:15:00 GMT Health Care Collections National Business Group on Health survey finds costs would increase 6.5 percent without plan changes, 5 percent with changes. CREDITORS: Household Debt Declines in Second Quarter Thu, 14 Aug 2014 12:44:00 GMT Creditors Federal Reserve Bank of New York report shows a decrease in mortgage balances while credit card balances, student loans and auto loans all increased. HEALTH CARE COLLECTIONS: Report: State Spending on Employees’ Health Insurance Varies Significantly Thu, 14 Aug 2014 11:26:00 GMT Health Care Collections Employee health insurance costs are second only to Medicaid as a portion of states’ overall health care spending. CFPB: Senators Call on CFPB to Investigate ‘Aggressive Debt Collection’ Actions Against Military Servicemembers Wed, 13 Aug 2014 13:10:00 GMT CFPB Report alleges some retailers are bringing suit against servicemembers without giving them adequate opportunity to defend themselves. NEWS: Retail Sales Remained Flat in July Wed, 13 Aug 2014 12:53:00 GMT News After five months of increases, retail sales in July remained relatively the same as June, USA Today reports. Economists predicted overall growth of 0.3 percent, but sales declined at stores and Internet retailers during the month, leaving the end result at 0.1 percent. CFPB: Internal Review Reveals More Management Turmoil at CFPB Wed, 13 Aug 2014 11:45:00 GMT CFPB Employees cite concerns about inexperienced managers and lack of uniform standards, in addition to possible discrimination. CFPB: CFPB Orders Amerisave to Pay $19.3 Million for Bait-And-Switch Mortgage Scheme Wed, 13 Aug 2014 11:00:00 GMT CFPB The company owner will pay an additional $1.5 million for deceiving consumers. NEWS: ConServe Employees Support Local Veterans Wed, 13 Aug 2014 10:29:00 GMT News ACA International member donates proceeds from employee fundraiser to Honor Flight programs in New York. GOVERNMENT AFFAIRS: Idaho Department of Finance Issues Guidance for Collection Agencies Tue, 12 Aug 2014 14:31:00 GMT Government Affairs The Idaho Department of Finance recently issued guidance on the legality of adding fees and other charges to consumer debt. NEWS: Valley Credit Service, Inc. Achieves PPMS Designation Tue, 12 Aug 2014 14:01:00 GMT News ACA International member in Charlottesville, Va., earns the collection industry’s premier agency certification. NEWS: New York Fed Finds Small Business Lending Remains Challenging for Smaller Dollar Amounts Tue, 12 Aug 2014 13:00:00 GMT News The Small Business Credit Survey findings show that application and approval rates have not changed significantly from 2012 to 2013. NEWS: Hiring Our Heroes Launches New Online Program for Hiring Veterans and Military Spouses Tue, 12 Aug 2014 11:30:00 GMT News The online tool connects employers with prospective applicants from all over the U.S. and military installations worldwide. CREDITORS: Young Parents Jump on Savings Bandwagon Tue, 12 Aug 2014 10:49:00 GMT Creditors The Millennial generation is beginning to save for their children’s college education, but overall more than half of parents in a new survey said they are still planning to borrow through student loans, second mortgages, credit cards, or from their own retirement and investments. NEWS: ACA International Responds to Debt Collection Complaints Mon, 11 Aug 2014 13:11:00 GMT News In an interview with the Baltimore Post-Examiner, ACA International’s Former Vice President of Public Affairs Mark Schiffman explains that complaints about debt collection through the Federal Trade Commission should not be used as an indicator of the state of the overall credit and collection industry. NEWS: Affordable Care Act Presents Changes in Health Care Options for Small Businesses Mon, 11 Aug 2014 11:46:00 GMT News Despite exemptions from the Affordable Care Act requirement to provide health insurance to full-time employees, small business owners in the U.S. still face changes in their options to obtain individual health care and benefits for workers, The Wall Street Journal reports. CREDITORS: Federal Reserve Report Reveals Financial Stress for Some Consumers Mon, 11 Aug 2014 11:00:00 GMT Creditors The effects of the recession continue to be felt by many households while education debt lingers and planning for retirement is delayed. NEWS: Ohio Attorney General Issues Alert on Fake Debt Collection Calls Mon, 11 Aug 2014 10:50:00 GMT News The calls are made by scammers impersonating government officials in an attempt to collect money from consumers. GOVERNMENT AFFAIRS: FTC Issues $2 Million Settlement in Collection Agency Cases Fri, 08 Aug 2014 13:50:00 GMT Government Affairs The settlement results from complaints of alleged Federal Trade Commission and Fair Debt Collection Practices Act Violations. NEWS: FICO Issues New Credit Scoring Model Fri, 08 Aug 2014 13:25:00 GMT News The change focuses on consumers’ ability to pay their debts and reduces the impact of medical collections on their credit scores. CFPB: CFPB Expert Slated to Speak on Consumer Complaints at Collection Industry Conference Fri, 08 Aug 2014 13:05:00 GMT CFPB ACA International member Columbia Ultimate announces the CFPB presentation focusing on the complaint process and changes that may affect procedures for debt collection agencies. CREDITORS: Daily Consumer Spending Increases in July Fri, 08 Aug 2014 12:22:00 GMT Creditors Gallup reports the month-over-month increase represents a trend of overall improvement in spending since 2012. CREDITORS: June Consumer Credit Falls Below Economists’ Predictions Fri, 08 Aug 2014 11:23:00 GMT Creditors Auto and student loans surged in June, while credit card balances measured by the Federal Reserve had the smallest increase since February. HEALTH CARE COLLECTIONS: Gallup Releases State Uninsured Rate Declines Thu, 07 Aug 2014 14:30:00 GMT Health Care Collections States with Medicaid expansion and new health insurance exchanges have lower uninsured rates. HEALTH CARE COLLECTIONS: CMS Issues Hospital Inpatient Payment Regulation Thu, 07 Aug 2014 13:20:00 GMT Health Care Collections The final rule strengthens the tie between payment and quality improvement, and reminds health care providers of the Affordable Care Act requirement to make their charges available to patients and the public. HEALTH CARE COLLECTIONS: Survey: Most Americans Worried Affordable Care Act Exchanges Will Fail Again Thu, 07 Aug 2014 11:50:00 GMT Health Care Collections Higher health insurance costs are another major concern among those surveyed about their views on the health care law. NEWS: Consumer Spending is Recovering Slowly From Recession Thu, 07 Aug 2014 11:30:00 GMT News Discretionary spending on things such as recreation, transportation or restaurants remains below the peak levels recorded before the recession, according to a post on the New York Federal Reserve Liberty Street Economics blog. Spending on nondiscretionary services, such as housing or health care, is not as far behind. Overall, consumers’ weak income expectations are limiting their household spending. NEWS: Report: Student Loan Debt Growth Won’t Lead to Financial Crisis Thu, 07 Aug 2014 11:00:00 GMT News Student loan debt, when compared to mortgage debt and the GDP, is not enough to collapse the economy. NEWS: IRS Sets Maximum Fines for Uninsured Wed, 06 Aug 2014 11:30:00 GMT News The IRS has issued the maximum fines high-income individuals and families could pay if they do not purchase health insurance under the Affordable Care Act in 2014, The Hill reports. Only individuals without insurance and incomes above $244,800 as well as families of five or more with a combined annual income of $1.2 million are subject to the fines. CFPB: Research Transparency Act Would Increase CFPB Annual Spending by $1 Million Wed, 06 Aug 2014 11:00:00 GMT CFPB The CFPB would be required to identify sources in its public research papers if the legislation is approved. NEWS: Poll: Recession Leaves Lingering Pessimism About U.S. Economy Wed, 06 Aug 2014 10:45:00 GMT News A poll by The Wall Street Journal and NBC News finds that many people are still impacted by the recession and feel pessimistic about the U.S. economy as well as opportunities for younger generations. CREDITORS: Year-Over-Year Bankruptcy Filings Decrease 12 Percent Wed, 06 Aug 2014 10:27:00 GMT Creditors High filing costs contribute to the reduction in consumer and business bankruptcy filings during the last year. NEWS: Small Business Borrowing Declined in June Tue, 05 Aug 2014 13:00:00 GMT News Following revised figures from May, small business borrowing in the U.S. declined for the second consecutive month in June, according to the Thomson Reuters/PayNet Small Business Lending Index. However, compared to 2013, the index has increased by 15 percent, which is the fourth straight double-digit increase. GOVERNMENT AFFAIRS: OCC Issues Bulletin About Consumer Debt Sales Tue, 05 Aug 2014 11:55:00 GMT Government Affairs Regulator outlines bank requirements that will affect debt-sale arrangements. NEWS: Can Debt Collectors Communicate with Same-Sex Spouses? Tue, 05 Aug 2014 11:30:00 GMT News Debt collectors must be aware of laws and interpretations affecting communications with same-sex spouses. NEWS: ACA Member Offers Student Debt Crisis Solutions Tue, 05 Aug 2014 11:00:00 GMT News In an opinion piece published in CQ Roll Call, ACA member Balaji Rajan draws on his experience leading a company that helps student loan borrowers avoid default to offer solutions Congress could use to resolve the student debt crisis. NEWS: ACA Releases Study on Impact of Third-Party Debt Collection on the National and State Economies Tue, 05 Aug 2014 03:30:00 GMT News Consumer debt collection helps sustain the credit-based economy in the U.S. CFPB: Hanna Law Firm Continues to Challenge CFPB Debt Collection Lawsuit Mon, 04 Aug 2014 14:13:00 GMT CFPB At the center of the suit is the CFPB’s authority to sue law firms engaged in the collection of consumer debt for clients. HEALTH CARE COLLECTIONS: Funding for Medicare’s Hospital Insurance Coverage Extended to 2030 Mon, 04 Aug 2014 13:11:00 GMT Health Care Collections Reduced spending in 2013 and lower projections for Medicare patients’ use of health care are factors in the improved coverage outlook. NEWS: Account Control Technology, Inc. Welcomes New Project Management Director Mon, 04 Aug 2014 12:05:00 GMT News Valerie LaBarba will use her expertise in call center operations to coordinate development of key initiatives for ACT. GOVERNMENT AFFAIRS: FTC Issues $1 Million Monetary Judgment in Internet Scam Fri, 01 Aug 2014 13:23:00 GMT Government Affairs Three of seven defendants have agreed to settle charges from the FTC for their role in allegedly processing more than $26 million in unauthorized consumer fees. HEALTH CARE COLLECTIONS: Unfavorable Views on Affordable Care Act Increase in July Fri, 01 Aug 2014 12:30:00 GMT Health Care Collections The majority of Americans surveyed for the Kaiser Family Foundation’s July tracking poll continue to want Congress to improve, not repeal, the health care law. GOVERNMENT AFFAIRS: ACPAC Supports Monica Wehby in Oregon Senate Race Fri, 01 Aug 2014 11:04:00 GMT Government Affairs Oregon Collectors Association members met with the U.S. Senate candidate to discuss credit and collection industry issues and contribute to her campaign. NEWS: Agility Recovery Hosts Educational Seminars in August Fri, 01 Aug 2014 10:30:00 GMT News ACA members are invited to participate in online seminars about disaster recovery and resources for building resilience as an organization. CREDITORS: Study: Families Borrow Less to Pay for College Education Fri, 01 Aug 2014 10:06:00 GMT Creditors Annual research from Sallie Mae shows families are budgeting to spend more out-of-pocket rather than borrowing to cover tuition costs. NEWS: MRS BPO Debt Collection Agency Appoints New COO Fri, 01 Aug 2014 09:00:00 GMT News Chris Repholz will join the management team with more than 20 years of experience in the credit and collection industry and understanding of using analytics for effective debt recovery. NEWS: Massachusetts Division of Banks Provides Clarification on State Debt Collection Provision Thu, 31 Jul 2014 13:58:00 GMT News The Massachusetts Division of Banks recently offered a written opinion on the state’s debt validation requirements. CFPB: Legislators Request Documentation of CFPB Actions Thu, 31 Jul 2014 13:54:00 GMT CFPB The request is to evaluate work of the bureau during director Richard Cordray’s temporary appointment and determine if it is subject to legal challenges. The Supreme Court recently ruled that three separate appointments made at the same time as Cordray’s were invalid because the Senate was in recess. HEALTH CARE COLLECTIONS: GAO Report Reveals Flaws Thu, 31 Jul 2014 13:50:00 GMT Health Care Collections The Centers for Medicare and Medicaid Services’ website implementation was examined after users faced challenges during the initial health care enrollment period beginning Oct. 1, 2013. NEWS: ACA Responds to U.S. Delinquent Debt Report Thu, 31 Jul 2014 13:29:00 GMT News In a Charleston Daily Mail article about delinquent debts in the U.S., ACA International Vice President of Public Affairs Mark Schiffman and Jill Epstein, the president of the Associated Collection Agencies of West Virginia explain that consumers should know a majority of debt collection firms are there to help set up a payment plan or negotiate the debt to a more affordable amount and communication with collectors is important. ACA’s Ask Doctor Debt website also has helpful resources. GOVERNMENT AFFAIRS: House Subcommittee’s Allegations Prompt GAO Review of CFPB Management Thu, 31 Jul 2014 11:10:00 GMT Government Affairs CFPB Director Richard Cordray testified during the subcommittee’s fourth hearing on the allegations and said the bureau’s start-up process led to complaints and concerns about the employee review process. NEWS: Coast Professional Announces New Chief Compliance Officer Thu, 31 Jul 2014 11:00:00 GMT News ACA International member David Den Houten brings experience as an attorney in the credit and collection industry and compliance expertise to the position. CFPB: CFPB Launches Nationwide Financial Education Network Wed, 30 Jul 2014 15:15:00 GMT CFPB The new online toolkit will provide financial education to low- and moderate-income consumers on topics such as budgeting, managing daily expenses and debt. NEWS: ACA Member Explains Industry Challenges with TCPA Wed, 30 Jul 2014 15:06:00 GMT News Diversified Consultants COO Gordon Beck spoke with ABC News about the challenges debt collectors face as more people switch their landline phones to cell phones as well as the need to update the Telephone Consumer Protection Act of 1991. CFPB: CFPB Extends Comment Period on Proposed Consumer Complaint Database Wed, 30 Jul 2014 13:50:00 GMT CFPB If approved, consumers would have the option to include a narrative with their complaint on the bureau’s public database. NEWS: U.S. Economic Growth Exceeds Expectations Wed, 30 Jul 2014 13:45:00 GMT News The GDP increase is a result of an uptick in personal consumption expenditures and other economic indicators. CREDITORS: Consumer Confidence Index Continues to Improve Wed, 30 Jul 2014 11:13:00 GMT Creditors The index, including consumers’ assessment of the economy and jobs, is at its highest level since October 2007. GOVERNMENT AFFAIRS: FDIC Revises List of Allegedly High Risk Merchants Tue, 29 Jul 2014 13:26:00 GMT Government Affairs The original list created misperceptions that business relationships between banks and the merchants were prohibited. CFPB: CFPB and AGs Announce $92 Million Predatory Lending Settlement Tue, 29 Jul 2014 12:15:00 GMT CFPB Companies involved in alleged scheme must pay fines and cease collecting money on servicemembers’ finance agreements associated with the purchase of electronics and other products. NEWS: Pennsylvania Attorney General Warns Consumers of Fake Debt Collection Scam Tue, 29 Jul 2014 11:57:00 GMT News The callers claim to be from the attorney general’s office, and threaten criminal charges and arrest for the purpose of collecting a fake debt. CREDITORS: New Bank Card Credit Reaches Six-Year High Tue, 29 Jul 2014 11:15:00 GMT Creditors The number of new credit cards issued has also reached a six-year high, according to new data from Equifax. Auto lending is increasing while first mortgage balances are decreasing. CREDITORS: Study: 77 Million Consumers with Credit Files Have Delinquent Debt Tue, 29 Jul 2014 10:54:00 GMT Creditors Examination of credit bureau data finds that 35 percent of adults have a reported debt in collections with an average amount of more than $5,100. CFPB: FDCPA Lawsuits and CFPB Complaints Increased in June Mon, 28 Jul 2014 15:10:00 GMT CFPB Monthly data reflects an uptick in Fair Debt Collection Practices Act litigation and complaints about debt collectors to the Consumer Financial Protection Bureau, but a decline in Telephone Consumer Protection Act and Fair Credit Reporting Act cases. NEWS: Congressional Recess Offers Ideal Advocacy Opportunity Mon, 28 Jul 2014 13:45:00 GMT News ACA International offers resources for members interested in coordinating meetings with their congressional representatives about credit and collection industry issues. CREDITORS: Strong Retail Sales Predicted for Second Half of 2014 Mon, 28 Jul 2014 13:20:00 GMT Creditors The National Retail Federation forecast includes analysis of consumers’ spending outlook and other economic factors. HEALTH CARE COLLECTIONS: More Than 10 Million Gained Health Insurance During Open Enrollment Mon, 28 Jul 2014 13:05:00 GMT Health Care Collections The increase in coverage is concentrated among low-income adults and in states with Medicaid expansion. GOVERNMENT AFFAIRS: Cordray to Testify About Discrimination Allegations at CFPB Mon, 28 Jul 2014 11:05:00 GMT Government Affairs Legislators in the House of Representatives requested testimony from the bureau’s director as part of a House Financial Services subcommittee’s ongoing investigation into employee allegations. NEWS: President’s Celebration Honors Rick Doane, Closes the Convention Fri, 25 Jul 2014 23:01:00 GMT News Colleagues and friends pay tribute to ACA’s 2014/15 president and dance the night away to the sounds of featured performer KC and the Sunshine Band. GOVERNMENT AFFAIRS: House Subcommittee Hears Truth in Caller ID Act Update Proposal Fri, 25 Jul 2014 10:45:00 GMT Government Affairs The bill would expand current law to protect consumers contacted by phone and text message through a falsified phone number. NEWS: Karl Rove Addresses ACA Convention Attendees Fri, 25 Jul 2014 10:31:00 GMT News Iconic political strategist leads a lineup of illustrious presenters at ACA International’s 75th Annual Convention and Expo in Chicago. CFPB: CFPB Continues Accepting Comments on Proposed Debt Collection Survey Fri, 25 Jul 2014 10:07:00 GMT CFPB ACA International opposes the survey format for its negative bias and limitations in helping the CFPB understand the debt collection industry before its rulemaking process is complete. NEWS: Pursuing a Better Life Fri, 25 Jul 2014 08:01:00 GMT News Inspirational speaker Bryan Dodge provided ACA Convention attendees a few ideas for getting what they truly want out of life. NEWS: Convention Sessions Examine Legislative, Regulatory and Compliance Trends Thu, 24 Jul 2014 12:01:00 GMT News A multitude of educational sessions at ACA’s 75th Anniversary Convention focus on the latest advocacy and legal challenges facing the credit and collection industry. NEWS: What Are People Saying About You? Thu, 24 Jul 2014 11:21:00 GMT News During his keynote opening general session presentation, longtime Harley-Davidson leader Ken Schmidt discussed the need for companies to shape their reputation by telling their own story. GOVERNMENT AFFAIRS: House Financial Services Committee Dissects Dodd-Frank Act Thu, 24 Jul 2014 11:17:00 GMT Government Affairs Committee members, as well as former committee chairman Barney Frank, discussed the Consumer Financial Protection Bureau’s accountability. GOVERNMENT AFFAIRS: Legislators Seek to Increase Transparency of Medical Credit Industry Thu, 24 Jul 2014 11:00:00 GMT Government Affairs A report requested by legislators concerned about the burden of medical debt and predatory lending practices in the U.S. provides an overview of financial products consumers use when they lack health insurance coverage. NEWS: ACA International Discusses Credit Reporting Process Thu, 24 Jul 2014 10:13:00 GMT News In an article on, ACA Vice President of Public Affairs Mark Schiffman explains the process of reporting debts, of any amount, by third-party agencies that own the accounts compared to collectors working on behalf of a creditor. NEWS: ACA Awards Convention Scholarships Thu, 24 Jul 2014 10:11:00 GMT News Financial assistance gives several ACA members the chance to attend ACA’s 75th Anniversary Convention. NEWS: ACA Honors Annual Award Winners Thu, 24 Jul 2014 10:01:00 GMT News The association names Lance Black as Member of the Year and recognizes several leaders for their work on behalf of the credit and collection industry. CFPB: CFPB, FTC and States Announce Lawsuits Against Foreclosure Relief Scammers Wed, 23 Jul 2014 13:55:00 GMT CFPB The legal action targets defendants that allegedly used deceptive marketing tactics with struggling homeowners possibly facing foreclosure. NEWS: ACA Convention Spotlights Technology Wed, 23 Jul 2014 13:21:00 GMT News Dozens of exhibitors and multiple educational sessions at the ACA Convention offer a glimpse of today’s cutting-edge collection industry solutions and methods for getting the most out of them. NEWS: ACA International Celebrates 75 Years of History Wed, 23 Jul 2014 11:01:00 GMT News Credit and collection professionals gather in Chicago for ACA International’s 75th Anniversary Convention & Expo, featuring top speakers, world class educational sessions and valuable networking events. NEWS: Financial Groups Push for Delay in CFPB’s Proposed Complaint Database Wed, 23 Jul 2014 11:00:00 GMT News Several banking and business groups are seeking to delay implementation of a proposed Consumer Financial Protection Bureau online database featuring details about consumers’ complaints, The Hill reports. The groups said the bureau’s 30-day comment period is not enough time for them to review the proposal and respond. NEWS: Council of Delegates Elects New Directors Wed, 23 Jul 2014 10:21:00 GMT News ACA International Council of Delegates chooses five members to serve as directors on the association’s board. NEWS: CFPB Regulatory Actions Slated for Discussion During ACA Convention Seminars Wed, 23 Jul 2014 10:07:00 GMT News ACA International’s Vice President and General Counsel Rob Föehl, in an article series about ACA’s 75th Anniversary Convention & Expo underway this week, discussed three sessions scheduled to cover CFPB rulemaking proposals and actions credit and collection industry professionals can take to prepare. NEWS: ACA Members Tee It Up Wed, 23 Jul 2014 06:01:00 GMT News Convention participants support ACA’s advocacy efforts by participating in the ACA and Friends Golf Tournament. NEWS: Federal Appeals Courts Split on Affordable Care Act Subsidies Tue, 22 Jul 2014 13:20:00 GMT News Two federal appeals courts have issued contradictory rulings about tax subsidies in states without their own health insurance marketplaces under the Affordable Care Act, The Washington Post reports. The U.S. Court of Appeals for the District of Columbia ruled the subsidies may not be provided in those states. However, the 4th Circuit Court of Appeals in Richmond, Va., decided in a separate case that the law’s language was ambiguous, and permitted the subsidies to be available nationwide. NEWS: Federal Authorities Investigate Possible Data Breach at Goodwill Tue, 22 Jul 2014 13:07:00 GMT News An investigation of a possible security breach and theft of consumers’ credit card information at Goodwill Industries International is underway, The New York Times reports. If the theft is confirmed, Goodwill would be the sixth large chain store to acknowledge its systems with consumers’ payment information were compromised. NEWS: House Financial Services Committee Chairman Requests Records on CFPB Renovation Tue, 22 Jul 2014 12:30:00 GMT News Rep. Jeb Hensarling (R-Texas) has demanded unredacted e-mails and financial records from Consumer Financial Protection Bureau Director Richard Cordray as part of the House Financial Services Committee’s continued investigation into the bureau’s headquarters renovation project, the Washington Examiner reports. Hensarling requests the documents, including those on renovation budget amounts, by July 31, 2014. NEWS: Miami-Dade State Attorney Warns of Debt Collection Scam Tue, 22 Jul 2014 11:15:00 GMT News The e-mail messages appear to be from someone working at the state attorney’s office and include threats of arrest if an alleged debt is not paid. CREDITORS: Millennials Prefer Cash Investments Over Stocks, Real Estate Tue, 22 Jul 2014 11:00:00 GMT Creditors A survey shows Millennials who invest cash are risking their retirement savings and other future goals. GOVERNMENT AFFAIRS: Court Halts Debt Collector’s Operations, Freezes Assets Mon, 21 Jul 2014 13:00:00 GMT Government Affairs Several companies and individuals are charged with allegedly collecting at least $8.7 million in purported debt payments and violations of the Federal Trade Commission Act and Fair Debt Collection Practices Act. CFPB: CFPB Expands Scope of Consumer Complaints Mon, 21 Jul 2014 11:49:00 GMT CFPB The bureau announced acceptance of complaints regarding additional nonbank products, including prepaid cards, debt settlement and credit repair services, and pawn and title loans. NEWS: Survey Shows Improving Business Conditions Mon, 21 Jul 2014 11:30:00 GMT News Economics expect growth based on an uptick in sales and employment in the second quarter of 2014. NEWS: Delta Outsource Group Hosts Visit from Rep. Blaine Luetkemeyer Mon, 21 Jul 2014 11:15:00 GMT News ACA International members from Missouri shared their challenges and concerns with the congressman, a member of the House Committee on Financial Services. NEWS: ACA International Defends the Collection Industry Mon, 21 Jul 2014 11:00:00 GMT News In a CNBC article, ACA Vice President of Public Affairs Mark Schiffman refutes criticism of the collection industry and expresses support for clarification of its regulations. NEWS: Interactive Mobile App Available for ACA’s Convention & Expo Fri, 18 Jul 2014 12:45:00 GMT News Stay connected at the 75th anniversary event hosted by ACA International with a free mobile app featuring maps, exhibitor details, session materials and more. NEWS: Consumers Spur Growth in Canadian Economy Fri, 18 Jul 2014 12:40:00 GMT News Canada’s consumer price index reached a two-year high in June, indicating consumers are contributing more to economic growth while policy makers await a rebound in business investment, Bloomberg Businessweek reports. NEWS: ACA Education Foundation Announces Study Mission to Brazil Fri, 18 Jul 2014 12:30:00 GMT News This unique study mission provides a glimpse into Brazil’s credit and collection industry, including guided visits, educational opportunities and the annual CMS conference. GOVERNMENT AFFAIRS: Congress Introduces Legislation on Payday Loan Fee Cap Fri, 18 Jul 2014 11:50:00 GMT Government Affairs The bill would extend a fee limit to all consumer credit transactions. The CFPB is also seeking to tighten regulations covering the payday lending market after finding that a majority of borrowers pay more in fees than their original loan. CREDITORS: National Credit Default Rates Reach Historical Low in June Fri, 18 Jul 2014 11:00:00 GMT Creditors The decline in consumer credit default rates confirm other indicators that the economy is improving. NEWS: Getting Back on Track Fri, 18 Jul 2014 09:01:00 GMT News Despite disruptive weather conditions early in the year, the economy is snapping back, according to this quarter’s economic report. CFPB: Stakeholders and Consumers Discuss CFPB Complaint Database Proposal Thu, 17 Jul 2014 14:38:00 GMT CFPB Bureau Director Richard Cordray presented the proposal at a field hearing and responded to concerns about privacy and the complaint database due process. NEWS: ACA Seeks 2014 Fall Forum Speakers Thu, 17 Jul 2014 14:32:00 GMT News Proposals for seminars related to data analytics, compliance, health care collections and legal education are due by Aug. 1, 2014. GOVERNMENT AFFAIRS: Judiciary Subcommittee Continues Critique of Operation Choke Point Thu, 17 Jul 2014 13:14:00 GMT Government Affairs The hearing followed a discussion by a House Financial Services subcommittee concerning the Department of Justice’s impact on legitimate businesses through its investigations of consumer fraud. GOVERNMENT AFFAIRS: Senators Introduce Legislation for Income-Based Student Loan Repayment Thu, 17 Jul 2014 11:30:00 GMT Government Affairs The latest in a series of legislative proposals to address the increasing student loan debt in the U.S. would create more manageable payments for borrowers. NEWS: CBO 25-Year Budget Outlook Shows Increasing Federal Debt and Spending Thu, 17 Jul 2014 11:00:00 GMT News Unless current laws change, the Congressional Budget Office predicts, federal spending relative to the GDP will grow due to effects of an aging population, rising health care costs and expanding federal health insurance subsidies. CFPB: CFPB Proposes To Expand Public Database to Include Consumer Complaint Narratives Wed, 16 Jul 2014 14:29:00 GMT CFPB Proposed Policy Statement allows consumers to opt in to share complaint narratives relating to financial products and services on CFPB’s public database. NEWS: Consumer Spending Habits Counter Economists’ Expectations Wed, 16 Jul 2014 12:51:00 GMT News Overall retail sales increased 0.2 percent in June, a much lower amount than economists projected, USA Today reports. Many economists expected consumers’ purchases to rise this year and push a stronger economic recovery. However, consumers remain cautious with their spending and resistant to taking on debt because, in part, of stagnant wage growth. CFPB: House Rejects Amendment to Prevent CFPB Spending Review Wed, 16 Jul 2014 11:45:00 GMT CFPB The House Appropriations Committee is proposing to change the funding source for the CFPB from the Federal Reserve to the congressional appropriations process to allow for increased accountability at the bureau. NEWS: Expert Global Solutions Announces Sale of Segments of Accounts Receivable Management Business Wed, 16 Jul 2014 11:15:00 GMT News The business is expected to operate as Transworld Systems when the purchase by Platinum Equity is completed. GOVERNMENT AFFAIRS: FTC and CFPB Announce Debt Collection Roundtable for Latino Community Wed, 16 Jul 2014 11:00:00 GMT Government Affairs The free public event will feature discussions with consumer advocates and state and federal regulators, among others, about debt collection issues. NEWS: Brief ACA Website Outage Planned for This Weekend Wed, 16 Jul 2014 09:35:00 GMT News ACA’s website will be inaccessible for approximately one hour early on Saturday morning. GOVERNMENT AFFAIRS: New York State Seeks Comments on Proposed Debt Collection Rule Tue, 15 Jul 2014 15:27:00 GMT Government Affairs Proposed rule requires collectors to provide several initial disclosures, substantiation of the debt and information about repayment schedules and settlements. NEWS: Small Business Health Insurance Enrollment is Hard to Track Tue, 15 Jul 2014 13:33:00 GMT News Compared to individual enrollment data, health insurance sign-ups by small business owners and their employees through the Affordable Care Act has been harder to track, The Washington Post reports. Some evidence shows enrollment is low, due in part to health officials’ focus on fixing technical problems with individual health exchanges, leading to a delay in employers having access to online enrollment. CFPB: CFPB Clarifies How Regulations Apply to Same-Sex Married Couples Tue, 15 Jul 2014 13:15:00 GMT CFPB When enforcing laws including the Fair Debt Collection Practices Act, the bureau will recognize same-sex marriages that took place in states where the practice is legal. GOVERNMENT AFFAIRS: House Subcommittee Scrutinizes Effects of DOJ’s “Operation Choke Point” on Lawful Businesses Tue, 15 Jul 2014 13:00:00 GMT Government Affairs ACA International is monitoring the operation to determine any potential impact on the credit and collection industry. NEWS: CFPB Stops Plans for Complaint Data Contract Tue, 15 Jul 2014 11:15:00 GMT News The Consumer Financial Protection Bureau has cancelled plans requiring banks to sign a contract that would in turn allow the bureau to take ownership of information in consumer complaints made through its website, American Banker reports. A draft contract sent to a small number of banks received opposition due to concerns about the impact on their existing complaint response process and the bureau’s overall handling of privacy and data collection issues. NEWS: Walk-In Registrations are Welcome at ACA International’s 75th Anniversary Convention Tue, 15 Jul 2014 11:00:00 GMT News Don’t miss out on three days of presentations, networking opportunities and educational sessions with credit and collection industry experts during the premier annual event July 23-25. CFPB: Hanna Law Firm Responds to CFPB Complaint Tue, 15 Jul 2014 09:01:00 GMT CFPB Frederick J. Hanna & Associates issues statement denying Consumer Financial Protection Bureau claims. CREDITORS: Small Business Loan Approvals Increase Mon, 14 Jul 2014 14:00:00 GMT Creditors The approval rate, a post-recession high, shows entrepreneurs’ confidence in their ability to borrow and repay their loans as well as an improving economy. GOVERNMENT AFFAIRS: House Committee Advances Legislation to Strengthen the Higher Education System Mon, 14 Jul 2014 13:45:00 GMT Government Affairs One bill focuses on financial literacy to prevent students from graduating with loans they cannot pay. The Senate also has a proposal for changes to the Higher Education Act. CFPB: CFPB Files Suit Against Law Firm for Collection Activities Mon, 14 Jul 2014 13:03:00 GMT CFPB Consumer Financial Protection Bureau alleges that Georgia company relies on deceptive court filings and faulty evidence to churn out lawsuits. GOVERNMENT AFFAIRS: Illinois Attorney General Sues Companies Offering Student Loan Relief Mon, 14 Jul 2014 12:31:00 GMT Government Affairs Two companies allegedly engaged in deceptive marketing practices and charged consumers hundreds of dollars in upfront fees to reduce or eliminate their student loan debt burden. NEWS: ACA’s Unlimited Training Pass Available at New Low Price Mon, 14 Jul 2014 11:20:00 GMT News The pass provides access to professional development and educational training led by experts in the credit and collection industry. HEALTH CARE COLLECTIONS: Uninsured Rate Declines Mon, 14 Jul 2014 11:00:00 GMT Health Care Collections The uninsured rate is declining under the Affordable Care Act, including enrollment from people who were previously uninsured or who now qualify for Medicaid. NEWS: Experts Challenge GOP Attack on CFPB’s Building Renovation Costs Fri, 11 Jul 2014 12:57:00 GMT News Some Republican leaders on the House Financial Services Committee continue to criticize the Consumer Financial Projection Bureau for embarking on a building renovation project that they say is more than double the original estimates. Bloomberg Businessweek reports, however, that the U.S. General Services Administration managing the project identifies the costs as in line with other government renovations. NEWS: House Pursues Lawsuit Against Obama Over Employer Mandate Delay Fri, 11 Jul 2014 12:01:00 GMT News A resolution by House leaders to sue President Barack Obama focuses on his administration’s decision to put off enforcing the Affordable Care Act’s employer mandate and penalties until 2016, The Los Angeles Times reports. Speaker John A. Boehner says the president acted to delay the mandate without a congressional vote. CREDITORS: Economists Predict GDP Growth After Decline in Early 2014 Fri, 11 Jul 2014 11:45:00 GMT Creditors National Association for Business Economists survey also shows predicted growth in personal consumption and a belief among economists that there is low probability for a recession in 2014 or 2015. GOVERNMENT AFFAIRS: Phony Payday Loan Brokers Settle with FTC for $6.2 million Fri, 11 Jul 2014 11:24:00 GMT Government Affairs The commission alleges the defendants developed a scheme to collect personal financial information from consumers applying for payday loans to withdraw money from their bank accounts. CFPB: CFPB Funding and Staffing Increases Projected for 2015 Fri, 11 Jul 2014 11:00:00 GMT CFPB The Consumer Financial Protection Bureau would receive a significant funding bump in 2015 along with continued staffing increases under the president’s 2015 requested budget outlays.