Credit and Collection Industry News - ACA International ACA International - An international trade association of credit and collection professionals. en-us Wed, 10 Feb 2016 04:00:00 GMT NEWS: From Collector: Identifying the Imposter Tue, 09 Feb 2016 13:30:00 GMT News How to successfully navigate the Consumer Financial Protection Bureau’s Consumer Complaint Database in cases of mistaken identity. NEWS: Survey: Online Databases Improve Right Party Contacts for Collectors Tue, 09 Feb 2016 12:17:00 GMT News Just more than half of survey respondents said they consistently use online databases for right party contact information. CREDITORS: Report: Average Credit Card Debt Increases Among Consumers Tue, 09 Feb 2016 11:40:00 GMT Creditors While revolving credit has increased since 2010, the average household’s credit card debt has fluctuated. CREDITORS: Consumers’ Earnings and Spending Expectations Increase in January Tue, 09 Feb 2016 10:30:00 GMT Creditors The Federal Reserve Bank of New York’s latest findings show some spending and earnings growth expectations are bouncing back, but they still remain well below past averages. NEWS: Student Debt May Have Growing Impact on Households’ Retirement Tue, 09 Feb 2016 10:00:00 GMT News Risk of inadequate retirement income in the U.S. is increasing as student debt is on the rise, according to a new study. NEWS: Flock Specialty Finances Hires New Business Development Executive Tue, 09 Feb 2016 09:00:00 GMT News Greg Paulo has 25 years of accounts receiveables management industry experience prior to joining the ACA affiliate member company. CREDITORS: Speakers Announced for Spring Forum & Expo Creditors Education Sessions Mon, 08 Feb 2016 16:00:00 GMT Creditors Compliance, technology and regulatory updates will be presented for creditor audiences March 10 during ACA’s premier educational event of the spring season. CREDITORS: Consumer Borrowing Increase Reaches Three-Month High Mon, 08 Feb 2016 12:30:00 GMT Creditors The Federal Reserve’s December consumer credit report shows auto and student loans influenced the increase to end 2015. NEWS: Founder of Delmarva Collections Appointed to Maryland Licensing Board Mon, 08 Feb 2016 11:00:00 GMT News ACA member Joanne Young is serving her fourth consecutive term on the board. NEWS: U.S. Rep. Andy Barr Joins Lineup of Washington Insights Speakers Fri, 05 Feb 2016 14:38:00 GMT News Barr will share updates through his role on the House Financial Services Committee at the two-day conference open exclusively to ACA members. CFPB: CFPB Issues Compliance Bulletin on FCRA Requirements Fri, 05 Feb 2016 12:31:00 GMT CFPB The CFPB’s latest bulletin focuses on the FCRA’s requirement that furnishers establish and implement reasonable written policies and procedures regarding the accuracy and integrity of information furnished to all CRAs, including specialty CRAs. CREDITORS: Total Bankruptcy Filings Continue to Decrease Fri, 05 Feb 2016 11:28:00 GMT Creditors After filings declined 10 percent in 2015, numbers for January show total filings declined from December. NEWS: ACA Member Obituary: Jerry L. Helvey Fri, 05 Feb 2016 11:00:00 GMT News Helvey, the founder Helvey & Associates, was a member of ACA for many years and received many honors from the association. NEWS: Deadline Reminder: ACA International Seeks Candidates for the 2016 / 17 Board of Directors Fri, 05 Feb 2016 06:00:00 GMT News The deadline to apply for four open board seats is February 8, 2016. GOVERNMENT AFFAIRS: House of Representatives Passes Legislation to End Operation Choke Point Thu, 04 Feb 2016 15:00:00 GMT Government Affairs The bill, approved by a 250-169 bipartisan vote, prohibits federal regulators from directly or indirectly coercing banks to terminate relationships with legitimate business entities. NEWS: Unit Recognition Nomination Forms Available Now Thu, 04 Feb 2016 14:14:00 GMT News ACA is seeking nominations from members to honor their unit leaders during the Convention & Expo this year in Denver as well as in ACA’s publications. NEWS: A-Lign Increases its Commitment to the Community Thu, 04 Feb 2016 14:12:00 GMT News The ACA affiliate member company donated to many charities on behalf of its clients last year. NEWS: ACA Updates SearchPoint Documents with Illinois Requirements Thu, 04 Feb 2016 10:04:00 GMT News The latest SearchPoint changes to State Special Text documents focus on notices in the state of Illinois. NEWS: Update: Spring Forum Early Bird Registration Extended Until Feb. 8 Thu, 04 Feb 2016 06:00:00 GMT News Reserve your spot at ACA’s premier educational event of the spring season now for access to more than 30 educational sessions, including a new line-up for creditors, networking opportunities and more. CFPB: CFPB Employee Files Complaint About Equal Pay Act Violation Wed, 03 Feb 2016 12:18:00 GMT CFPB Florine Williams alleges she is making less than her equal employment specialist counterpart at the bureau because of her gender. NEWS: Sa-Vit Collection Agency Helps Local Charities Wed, 03 Feb 2016 11:00:00 GMT News The ACA member company has consistently supported the community and causes important to its leaders since it opened 45 years ago. NEWS: Report: Dodd-Frank Impacts Access to Consumer Credit Tue, 02 Feb 2016 12:39:00 GMT News Researchers from the American Action Forum recently studied how the law, enacted in 2010, impacts not only banks but also the availability of credit for consumers. GOVERNMENT AFFAIRS: Illinois Enacts Bill Making Corrections and Clarifications to Illinois Collection Agency Act Tue, 02 Feb 2016 11:20:00 GMT Government Affairs The new law, effective immediately, modifies amendments previously enacted in 2015. NEWS: From Collector: Tailor-Made Collections Tue, 02 Feb 2016 09:27:00 GMT News Why customizing your collection approach is the key to staying compliant—and successful. NEWS: U.S. Rep. Marsha Blackburn Slated to Speak at ACA’s Washington Insights Conference Mon, 01 Feb 2016 10:48:00 GMT News Blackburn, who supported ACA’s petition to the FCC for modernization of the TCPA, will bring her insights as the House Energy and Commerce Committee vice chair to the exclusive event for ACA members. NEWS: Debt Collection Complaints Ranked Third by Tennessee Consumers Mon, 01 Feb 2016 10:30:00 GMT News The complaints from 2015 were part of a larger financial services category, including payday loans and credit repair companies. NEWS: Spring Forum & Expo Hotel Deadline Ends in One Week Mon, 01 Feb 2016 06:00:00 GMT News Stay where the action is – reserve your room at Planet Hollywood Resort & Casino today. GOVERNMENT AFFAIRS: Operation Choke Point Legislation Could Head to the House Floor This Week Mon, 01 Feb 2016 05:30:00 GMT Government Affairs ACA members can contribute to ending Operation Choke Point by sending a letter to their legislators and hear the latest updates by attending the Washington Insights Conference in April. NEWS: Healthcare Provider Sued in Medical Debt Collection Case Fri, 29 Jan 2016 13:48:00 GMT News The case stems from the provider’s alleged lack of prior express consent when contacting a consumer that is prohibited under the FCC’s Declaratory Ruling and Order on the TCPA. NEWS: FTC Unveils New Tools for Consumers to Combat Identity Theft Fri, 29 Jan 2016 12:01:00 GMT News A newly-updated website gives specific guidance to consumers contacted by debt collectors as a result of identity theft. GOVERNMENT COLLECTIONS: New Ed Senior Adviser Rohit Chopra Talks Student Debt Crisis Fri, 29 Jan 2016 10:52:00 GMT Government Collections Chopra joined University of Michigan professor Susan Dynarski last week to discuss which populations are affected most by student loan debt and how to help. CFPB: CFPB Monthly Complaints Snapshot Highlights Debt Settlement, Credit Repair Services Fri, 29 Jan 2016 10:34:00 GMT CFPB The CFPB has handled more than 790,000 complaints nationwide as of Jan. 1, and areas focused on in this month’s report, New York State and the New York metro area, mirror national trends with their complaints. NEWS: Sign Up Now and Save: Spring Forum Early Bird Registration Ends Today Fri, 29 Jan 2016 06:00:00 GMT News Reserve your spot at ACA’s premier educational event of the spring season now for access to more than 30 educational sessions, including a new line-up for creditors, networking opportunities and more. NEWS: Healthcare Experts Announced as Speakers at ACA’s Spring Forum & Expo Thu, 28 Jan 2016 14:41:00 GMT News Sessions tailored for healthcare collections professionals as well as providers are part of the exclusive healthcare education track at the three-day event in Las Vegas. NEWS: Columbia Ultimate Hires New Chief Innovation Officer Thu, 28 Jan 2016 11:54:00 GMT News Carl E. Harkleroad joins the ACA affiliate member company with more than 20 years experience within the collection industry. GOVERNMENT AFFAIRS: Wisconsin Legislature Considers Work-From-Home Option for Employees of Licensed Debt Collection Companies Wed, 27 Jan 2016 14:00:00 GMT Government Affairs Two identical bills in the State Assembly and Senate outline compliance and licensing requirements for employees who choose to work from home. CREDITORS: Strong Personal Lending Market Expected for 2016 Wed, 27 Jan 2016 12:02:00 GMT Creditors TransUnion reports secured and unsecured loan balances will increase as the economy continues to improve. NEWS: Navient Foundation Helps Set the Stage for Indiana Repertory Theatre Wed, 27 Jan 2016 11:59:00 GMT News The foundation recently donated money to support the productions at the theatre as well as local students. NEWS: ACT Holdings, Inc. Announces New Executive Vice President of Talent Wed, 27 Jan 2016 11:57:00 GMT News Tara Furiani will focus on building the company’s culture for continue expansion. GOVERNMENT COLLECTIONS: More Data Can Help Students’ College Decisions Tue, 26 Jan 2016 16:00:00 GMT Government Collections State and federal data on the cost of college and salaries by major are available, but researchers say more information and a consolidated system could help reduce risk when student invest in an education. NEWS: Make Your Voice Heard on Capitol Hill During ACA’s Washington Insights Conference Tue, 26 Jan 2016 13:47:00 GMT News The two-day event is an opportunity to meet with regulators and legislators and have a dialogue about what is coming for the credit and collection industry. NEWS: Management Sessions Open for Collection Agency Leaders at ACA’s Spring Forum & Expo Tue, 26 Jan 2016 11:30:00 GMT News Sign up through Jan. 29 to save on access to education about training, compliance, management, effective collections workflows and more. NEWS: From Collector: The Ingredients of a Successful Call Opening Tue, 26 Jan 2016 11:23:00 GMT News Keep the conversation friendly and positive when talking with consumers. NEWS: PRA Group Names Vice President, IT Support Services Tue, 26 Jan 2016 11:08:00 GMT News Christina Beatty brings her experience in information technology and IT leadership with the ACA member company to her new role. NEWS: ACA of Texas Announces Can’t-Miss Annual Conference in San Antonio Tue, 26 Jan 2016 10:00:00 GMT News The 68th annual event includes sessions on important issues in the credit and collection industry, local networking opportunities and messages from leadership within ACA. NEWS: New ACA White Paper Released: The Role of Third-Party Debt Collection in the U.S. Economy Tue, 26 Jan 2016 06:00:00 GMT News The white paper examines the ways in which debt collectors help consumers and the overall economy. REPORTERS: ACA International Report: Third-Party Debt Collection Keeps Credit-Based Economy Thriving Tue, 26 Jan 2016 00:01:00 GMT Reporters By providing a degree of security to lenders while assisting many consumers with payment plans and other options, research shows that debt collectors play a critical role in a healthy U.S. economy that serves everyone. NEWS: Reminder: Make Your Brand Visible at ACA’s 2016 Spring Forum & Expo Mon, 25 Jan 2016 13:00:00 GMT News Companies with exhibits and sponsorships at the three-day event will have access to attendees looking for partners to help improve their businesses. NEWS: Mortgage Lender’s Appeal Hearing Set in CFPB Administrative Ruling Case Mon, 25 Jan 2016 10:47:00 GMT News PHH Corp. has a stay against a $109 million fine for alleged mortgage kickbacks in the case, which also challenges the CFPB’s single-director leadership. NEWS: Columbia Ultimate Serves Local Community Through ‘Days of Giving’ Mon, 25 Jan 2016 10:41:00 GMT News The ACA affiliate member company’s employees cleaned up local parks, sorted clothing donations and purchased gifts to support those in need. GOVERNMENT AFFAIRS: New York Governor Nominates Maria Vullo as Superintendent of New York DFS Fri, 22 Jan 2016 14:11:00 GMT Government Affairs Vullo would be in charge of the department that oversees state regulation of the financial services industries, including debt collectors. CFPB: CFPB Alleges Unlawful Lending Practices Against Buy-Here, Pay-Here Auto Dealer Fri, 22 Jan 2016 13:55:00 GMT CFPB Colorado-based Herbies Auto Sales will pay restitution to consumers and must update pricing and financing practices under a consent order from the CFPB. NEWS: ACA’s Spring Forum & Expo: A One-Stop-Shop for Education Fri, 22 Jan 2016 11:00:00 GMT News Sign up by Jan. 29 for savings on educational and networking opportunities designed to keep credit and collection professionals on the front lines of healthcare collections, management, compliance and more. NEWS: ‘Robocall’ Blocking Technology Continues to Grow Fri, 22 Jan 2016 08:40:00 GMT News While telecom companies are offering their customers the option to select a service to block certain calls, not all calls made using automated technology are unwanted, resulting in consumers potentially losing access to timely and beneficial information CREDITORS: Consumer Credit Default Rates Stabilize Thu, 21 Jan 2016 12:27:00 GMT Creditors S&P and Experian report no change in the composite rate of defaults from November to December while bank card default rates declined to a record level. NEWS: ACA Updates Commercial Collection, Licensing and State Special Text SearchPoint Documents Thu, 21 Jan 2016 11:43:00 GMT News The latest ACA SearchPoint updates focus on new information for commercial collectors licensed in North Carolina and Colorado. NEWS: State Collection Service Takes the Polar Plunge Thu, 21 Jan 2016 11:00:00 GMT News The ACA member company is participating in the event to support Special Olympics of Wisconsin for the fifth year. NEWS: Supreme Court Rules that Unaccepted Offer Fully Satisfying a Plaintiff’s Claims Cannot Moot a Case Thu, 21 Jan 2016 06:01:00 GMT News Justices appear to endorse proposition that actual payment of the amount claimed to be owed may be sufficient to moot a case. GOVERNMENT COLLECTIONS: Department of Education Updates RFP for Debt Collection Wed, 20 Jan 2016 12:54:00 GMT Government Collections Interested businesses now have just less than a month to submit offers to Ed. GOVERNMENT AFFAIRS: House Financial Services Committee Calls for Suspension of Settlement Ordered by CFPB Wed, 20 Jan 2016 12:20:00 GMT Government Affairs The Subcommittee on Oversight and Investigations will hold a hearing on CFPB auto lending enforcement in early February. NEWS: Consumer Litigation and Complaints End High in 2015 Wed, 20 Jan 2016 09:00:00 GMT News WebRecon reports high TCPA, FCRA and FDCPA activity for all of 2015, and overall record case filings under the statutes since 2007. NEWS: Support ACA’s Political Advocacy Efforts During the Spring Forum Golf Tournament Tue, 19 Jan 2016 13:00:00 GMT News Proceeds from the event, which will kickoff the Spring Forum & Expo, benefit ACA’s political administration fund and political advocacy efforts. NEWS: IRS Warns of Nationwide Tax Fraud Scam Tue, 19 Jan 2016 12:50:00 GMT News Callers impersonating IRS agents claim consumers owe back taxes and issue threats if they do not make an immediate payment on the phone. NEWS: Debt Collection Litigation, Except FDCPA cases, Increases in December Tue, 19 Jan 2016 11:33:00 GMT News New data from WebRecon also shows a continued uptick in complaints to the CFPB about debt collectors, but a majority of collection agencies continue to respond to those complaints in a timely manner with little dispute from consumers. HEALTHCARE COLLECTIONS: From Collector: ‘Do Your Data Security Policies Need a Checkup?’ Tue, 19 Jan 2016 11:00:00 GMT Healthcare Collections When exchanging protected health information, collection agencies and their healthcare provider clients must be mindful of regulatory requirements, including HITECH and HIPAA. NEWS: ACA Member Obituary: Michael M. Goldberg Tue, 19 Jan 2016 11:00:00 GMT News ACA International’s 1977/78 president was also recognized as a Member of the Year in 1977. NEWS: ACA Research Department Releases New White Paper on Diversity in Debt Collection Tue, 19 Jan 2016 06:00:00 GMT News The white paper, part of a new and ongoing initiative to generate original industry research, shows how collection employees counter stereotypes about the industry. NEWS: Williams & Fudge Donates More Than 300 Bikes to Local Children Tue, 19 Jan 2016 05:00:00 GMT News The ACA member company in South Carolina held its 11th-annual bike race and donation drive in December. REPORTERS: ACA International Study: Women Make Up Majority of Workforce in Collections Industry Tue, 19 Jan 2016 00:01:00 GMT Reporters Data from the Bureau of Labor Statistics and the U.S. Census on workplace demographics, as well as data from ACA International member companies, shows how collection employee demographics counter stereotypes about the industry. CREDITORS: Consumer Spending Rebounds in Late 2015 Mon, 18 Jan 2016 13:30:00 GMT Creditors The Federal Reserve Bank of New York’s latest economic snapshot shows overall stability in consumer spending through November last year. NEWS: American Profit Recovery Adopts Three Families for Holidays Mon, 18 Jan 2016 13:00:00 GMT News The ACA member company purchased toys and household items to support local residents through its Adopt a Family program. CFPB: Independent CFPB Audit Shows Need for Improvement in Privacy Procedures Mon, 18 Jan 2016 11:53:00 GMT CFPB The annual review by KPMG, L.L.P also includes recommendations for the CFPB’s budget process. GOVERNMENT AFFAIRS: FCC Files Brief with DC Circuit in ACA’s Challenge to TCPA Order Mon, 18 Jan 2016 06:30:00 GMT Government Affairs The FCC is not only fighting to preserve its TCPA Order, but also the FCC’s authority. NEWS: Sign Up Now and Save: Spring Forum & Expo Early-Bird Registration Ends Jan. 29 Mon, 18 Jan 2016 06:00:00 GMT News There is no better time than now to reserve your spot at ACA’s premier educational event of the spring season with sessions for healthcare, compliance and creditor professionals, networking opportunities and more. NEWS: Owner Resource Group Acquires ACA Member Company GC Services Mon, 18 Jan 2016 05:00:00 GMT News GC Services was founded in 1957 and has nearly 8,000 employees in 24 locations. CFPB: CFPB Seeks Applications for Several Openings on Consumer Advisory Board and Councils Fri, 15 Jan 2016 15:22:00 GMT CFPB The CFPB is looking for experts in consumer financial products and services, including debt collection. NEWS: The CMI Group Promotes New Chief Operating Officer Fri, 15 Jan 2016 12:41:00 GMT News Bethan Cross also worked as the ACA member company’s call center manager and vice president of operations. NEWS: Navient Foundation Donates to Ministry of Caring Fri, 15 Jan 2016 09:00:00 GMT News The ACA member company’s philanthropic fund donated $15,000 to the organization, which helps homeless people. NEWS: Former CFPB Student Loan Ombudsman Joins Department of Education Thu, 14 Jan 2016 11:47:00 GMT News Rohit Chopra will work as a senior adviser at Ed focusing in part on protections for student borrowers. NEWS: ACA Updates SearchPoint Document Thu, 14 Jan 2016 11:15:00 GMT News The latest ACA SearchPoint update includes notes on student loan servicing in the Interstate Chart. CFPB: CFPB’s Broad Use of UDAAP Authority Continues to Fuel Regulatory Uncertainty Thu, 14 Jan 2016 10:31:00 GMT CFPB The CFPB’s growing reliance on its vague Unfair, Deceptive and Abusive Acts or Practices authority continues to cause concern in the credit and collection industry as the CFPB considers proposed rules for debt collection. NEWS: ACA Member Obituary: Thomas Ray Bonum Thu, 14 Jan 2016 10:00:00 GMT News Bonum was the president and CEO of Bonded Collectors of Beaver Dam, Inc. and worked in the credit and collection industry since 1984. GOVERNMENT AFFAIRS: FTC and Florida Attorney General Stop Debt Relief Scam Wed, 13 Jan 2016 14:00:00 GMT Government Affairs The agencies filed an amended complaint against a payment processing operation for alleged credit card laundering in December. NEWS: Account Control Technology Foundation Accepts 2016 Scholarship Applications Wed, 13 Jan 2016 12:58:00 GMT News The ACA member company’s foundation will award 50 $1,000 scholarship to high school seniors and first-year college students. CREDITORS: Consumers’ Household Finance Expectations Decline to End 2015 Wed, 13 Jan 2016 11:45:00 GMT Creditors The Federal Reserve Bank of New York’s findings show spending growth expectations decline to the lowest level since the inception of its monthly survey. NEWS: ConServe Ends 2015 with Continued Community Support Wed, 13 Jan 2016 11:30:00 GMT News The ACA member company supported the Open Door Mission, the House of Mercy and the Buffalo City Mission to end its charitable efforts last year. CREDITORS: ACA International 2016 Spring Forum & Expo Education At a Glance: Creditors Tue, 12 Jan 2016 11:30:00 GMT Creditors The educational sessions are designed for the unique needs of creditors and will focus on the latest trends and challenges in the industry. CREDITORS: Consumer Loan Delinquencies Jump Slightly in Third Quarter Tue, 12 Jan 2016 11:20:00 GMT Creditors Despite the increase, the American Bankers Association predicts delinquencies will continue to remain near historical lows if the economy improves this year. NEWS: Heritage Financial Recovery Services Names New Managing Director Tue, 12 Jan 2016 11:05:00 GMT News Bob Vliet brings more than 30 years of banking and collection industry experience to the position. NEWS: From Collector: Duty Calls Tue, 12 Jan 2016 09:00:00 GMT News Five key things collection agencies should know about the SCRA. CREDITORS: Survey: More Consumers Use Savings than Credit Cards for Unexpected Expenses Mon, 11 Jan 2016 11:35:00 GMT Creditors’s Money Pulse survey shows more consumers from younger generations, as well as those with higher incomes, are using their savings for emergencies. CREDITORS: Credit Cards Fuel Latest Consumer Borrowing Increase Mon, 11 Jan 2016 11:31:00 GMT Creditors The Federal Reserve’s November consumer credit report shows more borrowing for holiday purchases and a slowdown in the pace of auto and student loans. GOVERNMENT AFFAIRS: FTC Announces Enforcement Actions Under Operation Collection Protection Fri, 08 Jan 2016 15:30:00 GMT Government Affairs ACA International welcomes the opportunity to work with the FTC to stop illegal debt collection practices, but there is concern the program puts legitimate collectors and bad actors in the same group. NEWS: ACA International 2016 Spring Forum & Expo Education At a Glance: Management Fri, 08 Jan 2016 14:00:00 GMT News The educational sessions will cover a broad spectrum of topics, including collector training and workflow, and other practices for collection agency leaders to implement at their business. CREDITORS: Bankruptcy Filings Declined 10 Percent in 2015 Fri, 08 Jan 2016 11:00:00 GMT Creditors The filings decreased to their lowest number documented since 2006, according to the American Bankruptcy Institute, but they could increase in 2016. CFPB: CFPB Names David Silberman as Acting Deputy Director Fri, 08 Jan 2016 10:32:00 GMT CFPB Silberman will also continue his position in research, markets and regulations. HEALTHCARE COLLECTIONS: Burden of Medical Bills Affects Insured and Uninsured Fri, 08 Jan 2016 09:30:00 GMT Healthcare Collections Consumers with and without coverage are facing financial struggles when they have problems paying medical bills, including reducing spending on household necessities and increasing credit card debt. NEWS: Navient Announces Inaugural Ladders & Laces 5K Run / Walk Fri, 08 Jan 2016 09:00:00 GMT News The ACA member company will donate proceeds from the event to the Hanover Township Fire Department. NEWS: CDIA Issues Reminder for Reporting Accounts for Consumers Affected by Natural Disasters Thu, 07 Jan 2016 12:54:00 GMT News Recent flooding has prompted the CDIA to remind furnishers of guidance for Metro-2 reporting. GOVERNMENT AFFAIRS: FTC Addresses Modern Technology, Consumer Protections in Biennial Report on National Do Not Call Registry Thu, 07 Jan 2016 11:04:00 GMT Government Affairs The report, completed with the FCC, has analysis of the impact of abandoned telephone numbers on the registry and how the FTC is responding to the use of modern dialing technology to contact consumers. HEALTHCARE COLLECTIONS: ACA International 2016 Spring Forum & Expo Education At a Glance: Healthcare Thu, 07 Jan 2016 09:00:00 GMT Healthcare Collections The educational sessions will cover a broad spectrum of topics including medical debt and credit reporting, healthcare collection challenges and more. NEWS: ACA Updates SearchPoint Document Thu, 07 Jan 2016 09:00:00 GMT News The latest ACA SearchPoint update focuses on additional case law and new analysis (see Brown v. Van RU Credit Corp., Peak vs. Professional Credit Serv. - footnotes 6-11 and 32-42) on leaving messages for consumers. NEWS: The CMI Group Announces New Vice President of Business Development Thu, 07 Jan 2016 09:00:00 GMT News Jim Lezzer will be responsible for sales, marketing and new product development and brings nearly 10 years of experience in healthcare revenue cycle management to The CMI Group. GOVERNMENT AFFAIRS: Consumers With Tax Debt Could See Restrictions on Passport Use Wed, 06 Jan 2016 11:46:00 GMT Government Affairs The FAST Act requires the IRS to use private collection agencies for some debts and strict rules are in place to ensure the collection efforts follow the new law. GOVERNMENT COLLECTIONS: States Add Student Loan Forgiveness Programs Wed, 06 Jan 2016 10:05:00 GMT Government Collections The programs are often offered to public service employees and can help borrowers who have some federal aid or do not qualify for programs from the U.S. Department of Education. NEWS: ACA International Seeks Candidates for the 2016 / 17 Board of Directors Wed, 06 Jan 2016 06:30:00 GMT News The deadline to apply for four open board seats is February 8, 2016. CFPB: CFPB Provides Annual Report to Congressional Appropriations Committees Wed, 06 Jan 2016 00:01:00 GMT CFPB This report, required by the Dodd-Frank Act, contains detailed financial information about the CFPB from fiscal year 2015, as well as a broad overview of CFPB activities and initiatives. NEWS: From Collector: Changing the Conversation Tue, 05 Jan 2016 13:30:00 GMT News New ideas to help collectors connect with consumers and resolve accounts. CREDITORS: ‘Millennials With Money:’ How Younger Consumers are Managing Their Finances Tue, 05 Jan 2016 13:16:00 GMT Creditors The Federal Reserve Bank of Philadelphia has new research that shows more Millennials with high incomes are using alternative financial services in addition to traditional bank products. NEWS: Earn a Compliance Certificate at ACA’s Spring Forum & Expo Tue, 05 Jan 2016 13:08:00 GMT News All the course requirements for the Credit & Collection Compliance Officer credentials are available during ACA’s spring educational and networking conference in Las Vegas. NEWS: Penn Credit CEO Continues Holiday Giving Tradition Tue, 05 Jan 2016 13:00:00 GMT News Donald Donagher donated money to charities that help kids in need, homeless and animal shelters and more this year. NEWS: Summit Account Resolution Continues Community Outreach Tue, 05 Jan 2016 00:01:00 GMT News The ACA member company in Minnesota donated gifts to nursing home residents and visited with them over the holidays. CREDITORS: Study: Credit Card Issuers Continue to Focus on Consumers with Existing Debt Mon, 04 Jan 2016 13:24:00 GMT Creditors CardHub’s 2015 Credit Card Landscape report shows debt accumulation decreased last year, but delinquency rates increased even as the unemployment rate declines. NEWS: Navient Foundation Donates $10,000 to Rose Hill Community Center Mon, 04 Jan 2016 10:39:00 GMT News Employees of the ACA member company visited the community organization in Delaware to deliver the donation and volunteer during the holidays. NEWS: Resurgent Capital Services Supports Several Local Charities Mon, 04 Jan 2016 08:30:00 GMT News The ACA member company concludes its giving in 2015 with holiday gift donations and volunteering to help children and families. CREDITORS: The Conference Board Consumer Confidence Index Improves in December Mon, 04 Jan 2016 08:00:00 GMT Creditors Consumers continue to have a positive view on the current economy and their optimism about the labor market has improved. NEWS: PRA Group Appoints Financial Services Leader to Board of Directors Thu, 31 Dec 2015 09:00:00 GMT News Lance L. Weaver brings experience in consumer financial services to the ACA member company. NEWS: AAA Collections, Inc. Serves Meals on Wheels Wed, 30 Dec 2015 13:46:00 GMT News The ACA member company fosters employee camaraderie and helps the community by delivering meals to homebound adults. GOVERNMENT AFFAIRS: Massachusetts Attorney General Files Complaint Against Debt Collection Law Firm Tue, 29 Dec 2015 13:35:00 GMT Government Affairs The attorney general alleges the firm used lawsuits to collect debts consumers did not owe or with inaccuracies. NEWS: From Collector: How to Diffuse Angry Consumers Tue, 29 Dec 2015 11:00:00 GMT News Apologizing for delays and letting consumers vent can help decrease complaints. HEALTHCARE COLLECTIONS: Healthcare Financial Burdens Remain for Some Consumers Tue, 29 Dec 2015 10:45:00 GMT Healthcare Collections Researchers find that healthcare payments relative to income are increasing for consumers enrolled in marketplace coverage, especially as they age or face more medical needs. NEWS: ACA Member Companies Donate to Families in Need Tue, 29 Dec 2015 10:20:00 GMT News Early Out Services and General Service Bureau collect donations and raise money for the Open Door Mission in Omaha, Neb. and other charities. CFPB: Hanna Firm Reaches Settlement with CFPB over Debt Collection Lawsuit Tue, 29 Dec 2015 06:01:00 GMT CFPB Under a settlement with the CFPB, the Georgia-based debt collection law firm will pay a $3.1 million fine and ensure the existence of a variety of non-monetary compliance policies and procedures. CREDITORS: Income Growth, Labor Market Improvement Keep Consumer Spending Strong Mon, 28 Dec 2015 11:45:00 GMT Creditors The Federal Reserve Bank of New York’s latest economic snapshot shows stability in consumer spending despite slow growth in fall 2015. NEWS: Beam Software Appoints New Director of Sales Mon, 28 Dec 2015 10:00:00 GMT News Jim Doscher will help with business development and market expansion at the ACA member company. NEWS: Who Should go to ACA’s Spring Forum & Expo? Mon, 28 Dec 2015 09:04:00 GMT News New professionals in the credit and collection industry, management leaders, creditors and more should attend this can’t-miss three-day event. CFPB: CFPB’s Monthly Complaints Snapshot Shows Trends in Debt Collection, Money Transfer Complaints Mon, 28 Dec 2015 00:01:00 GMT CFPB The report focused on money transfer complaints and complaints from consumers in Georgia and the Atlanta metro area. NEWS: Minnesota Law Firm Impacted by Debt Collection Scam Mon, 28 Dec 2015 00:01:00 GMT News Scammers contacted consumers via phone, text and social media about debts they did not owe. NEWS: Ontario Systems Reorganizes to Focus on Future Innovation Wed, 23 Dec 2015 09:00:00 GMT News The ACA affiliate member company announces promotion and additional roles among its long-term staff. NEWS: From Collector: The Golden Years Tue, 22 Dec 2015 11:30:00 GMT News A growing number of seniors find themselves facing debt in retirement. How can collection agencies help? NEWS: PRA Group Names Vice President in IT Project Management Tue, 22 Dec 2015 09:00:00 GMT News Katy Rowell joins the ACA member company with years of experience in IT and program and portfolio management. NEWS: From Collector: The Golden Years Tue, 22 Dec 2015 00:01:00 GMT News A growing number of seniors find themselves facing debt in retirement. How can collection agencies help? CFPB: Inspector General’s Work Plan Outlines CFPB Oversight Through 2016 Tue, 22 Dec 2015 00:01:00 GMT CFPB The Office of Inspector General has seven evaluations and audits planned for the CFPB. NEWS: BillingTree Ends Year With ‘Season of Sharing’ Mon, 21 Dec 2015 09:00:00 GMT News The ACA member company completed more than 2,000 volunteer hours in 2015 and is recognized as one of the best small businesses to work for in the Phoenix area. GOVERNMENT COLLECTIONS: Omnibus Bill Includes Overhaul of Student Loan Servicing Standards Mon, 21 Dec 2015 00:01:00 GMT Government Collections Lawmakers required the U.S. Department of Education to adopt a new performance-based system for distributing accounts to student loan servicers. NEWS: Get Ready for ACA’s 2016 Spring Forum & Expo Fri, 18 Dec 2015 13:31:00 GMT News Networking and educational opportunities for the debt collection industry are not far away at ACA’s premier spring event with sessions on healthcare, management, compliance as well as training for the exclusive CCCO designation. NEWS: 2016 Could Bring Significant Industry Changes – and Opportunities – for Businesses that Adapt Fri, 18 Dec 2015 12:30:00 GMT News Uncertainties tied to U.S. election, worldwide security issues add to challenges in the commercial creditors industry. NEWS: Kansas Counselors, Inc. Supports Operation Breakthrough Fri, 18 Dec 2015 12:15:00 GMT News Giving back to the community and charitable partnerships are core values for the ACA member company. GOVERNMENT COLLECTIONS: Revised Federal Student Loan Repayment Plan Takes Effect Fri, 18 Dec 2015 11:30:00 GMT Government Collections The revisions, announced by the U.S. Department of Education in October, are part of regulatory actions to grow student loan repayment options. NEWS: What You Need to Know About State Licensing Requirements, Certificates of Authority and the NMLS Fri, 18 Dec 2015 11:00:00 GMT News As more states transition their licensing and renewal processes for debt collectors to the Nationwide Mortgage Licensing System, some agencies have faced penalties for previously failing to obtain certificates of authority in states where they already hold a license. NEWS: Year-to-Date Filings under Consumer Statutes Continue to Increase Thu, 17 Dec 2015 14:00:00 GMT News WebRecon reports a decrease in monthly lawsuit filings that did not impact the year-to-date results. Complaints to the CFPB declined monthly and year-to-date. CFPB: CFPB Issues Bulletin on In-Person Collection of Consumer Debt Thu, 17 Dec 2015 13:30:00 GMT CFPB The bulletin advises creditors, debt buyers and third-party debt collectors that in-person collection activities pose a heightened risk of violating the FDCPA. CFPB: CarHop Agrees to Settlement with CFPB Thu, 17 Dec 2015 13:08:00 GMT CFPB The Minnesota-based auto dealer and its finance company will pay a civil penalty and are moving forward from the CFPB’s allegations and investigation. CFPB: CFPB Announces New General Counsel Thu, 17 Dec 2015 11:05:00 GMT CFPB U.S. Department of State attorney Mary McLeod will replace Meredith Fuchs in early 2016. NEWS: MRS BPO, LLC Collects Holiday Gifts for Children in Need Thu, 17 Dec 2015 10:33:00 GMT News ACA member continues its tradition of supporting The Salvation Army. CFPB: EZCORP, Inc. Reaches Settlement with CFPB Wed, 16 Dec 2015 14:38:00 GMT CFPB The pawn loan company agreed to pay consumer redress without admitting or denying the allegations from the Bureau. GOVERNMENT COLLECTIONS: Update: Legislators Approve Two-Year Revival of Perkins Loans Wed, 16 Dec 2015 13:54:00 GMT Government Collections The federal loan program that expired in September could be available to students again next year if the legislation is signed by the president. NEWS: ConServe Employees Brighten the Holidays for Local Children Wed, 16 Dec 2015 12:38:00 GMT News The ACA member company supports the U.S. Marine Corps and annual Toys for Tots campaign. NEWS: Study: ‘Money Under 35’ Shows Young Consumers Financial Health and Priorities Wed, 16 Dec 2015 11:45:00 GMT News Student loan debt tends to decline with age, but consumers may put off those and other debt payments over other bills if they are struggling financially. NEWS: AMCOL Systems, Inc. Achieves PPMS Re-Certification Wed, 16 Dec 2015 11:00:00 GMT News ACA International member in Columbia, S.C., continues its focus on the collection industry’s premier agency certification. NEWS: Scam Impacting Advance America and Consumers Expands Into Missouri Tue, 15 Dec 2015 13:30:00 GMT News The company is not responsible for the calls from scam artists attempting to collect money from consumers by claiming they need to make a deposit on a pre-approved loan. GOVERNMENT COLLECTIONS: Department of Education Releases RFP for Debt Collection Tue, 15 Dec 2015 13:00:00 GMT Government Collections Ed had previously considered changes in vendor compensation as part of the RFP process. REPORTERS: Registration Now Open for the 2016 ACA International Spring Forum & Expo in Las Vegas Tue, 15 Dec 2015 10:00:00 GMT Reporters ACA Spring Forum & Expo is the premier spring educational opportunity in the debt collection industry. The event will focus on heathcare, management, and compliance as well as offer a special creditor-only session, networking opportunities, and industry exhibitors from March 9-11, 2016 NEWS: Registration Now Open for the 2016 ACA International Spring Forum & Expo in Las Vegas Tue, 15 Dec 2015 06:00:00 GMT News ACA Spring Forum & Expo is the premier spring educational opportunity in the debt collection industry. The event will focus on heathcare, management, and compliance as well as offer a special creditor-only session, networking opportunities, and industry exhibitors from March 9-11, 2016 NEWS: From Collector: A Picture of Health Tue, 15 Dec 2015 00:01:00 GMT News Medical bills can present additional challenges for consumers, but there are many ways collectors can help resolve their debts. NEWS: Supreme Court to Hear FDCPA Case Mon, 14 Dec 2015 14:52:00 GMT News Justices will decide if private attorneys appointed by State improperly used letterhead from the Attorney General’s Office to intimidate consumers into paying. CREDITORS: TransUnion Predicts Increase in Auto Loan Balances Mon, 14 Dec 2015 13:37:00 GMT Creditors The number of auto loan accounts is expected to increase as well while delinquency rates will remain at near-record lows through the next year. NEWS: NACS Honors Employees for Professional Excellence and Service Mon, 14 Dec 2015 13:00:00 GMT News The ACA member company recognized employees’ length of service as well as leadership through employee and financial counselor of the year awards. NEWS: CBE Group Boosts Charitable Giving in 2015 Mon, 14 Dec 2015 09:34:00 GMT News The ACA member in Iowa supports schools, food banks, hospitals and many other organizations each year. CREDITORS: Study: Millennials with Student Loans Could Lack Retirement Savings Fri, 11 Dec 2015 14:00:00 GMT Creditors Young consumers without education debt when they start their careers will fare better financially in their retirement years. CREDITORS: Credit Card Debt Increase Surpasses End-of-Year Estimates Fri, 11 Dec 2015 13:00:00 GMT Creditors Consumers’ balances may reach a point where they are unsustainable, but collectors can help consumers work on paying their debts. NEWS: Eastern Revenue Concludes Successful Toy Drive Fri, 11 Dec 2015 11:40:00 GMT News The ACA member company’s donations to The Children’s Hospital of Philadelphia are in honor of a local boy and help families in need during the holidays. NEWS: Sign Up Now and Save: Early Registration for IACC’s Annual Convention Ends Today Fri, 11 Dec 2015 06:00:00 GMT News The three-day event is an opportunity for professionals in commercial collections to network and learn the latest trends and challenges in the industry. GOVERNMENT AFFAIRS: FTC: Creditors Should Take Note of the FDCPA Thu, 10 Dec 2015 14:00:00 GMT Government Affairs The Federal Trade Commission is advising creditors to make sure they are in compliance with the FDCPA, even if they think it doesn’t apply. CREDITORS: TransUnion Predicts Recovery from the Great Recession in 2016 Thu, 10 Dec 2015 13:30:00 GMT Creditors Consumers are keeping up with their credit card payments and serious delinquency rates are expected to remain low by the end of next year. Credit card debt balances are also expected to be stable in 2016. NEWS: MRS BPO LLC Hires John Krall as CFO Thu, 10 Dec 2015 12:30:00 GMT News Krall brings 20 years of experience in finance and business operations to the ACA member company. NEWS: Make Your Brand Visible at ACA’s 2016 Spring Forum & Expo Thu, 10 Dec 2015 00:01:00 GMT News ACA International has exhibitor and sponsorship opportunities available to increase your visibility and business connections during the premier industry event of the spring season. GOVERNMENT AFFAIRS: Missouri Collectors Association Responds to Attorney General Chris Koster’s Debt Collection Initiative Wed, 09 Dec 2015 15:00:00 GMT Government Affairs The Missouri Collectors Association supports reforms that would eliminate bad actors from the credit and collection industry while also allowing law-abiding businesses to thrive. GOVERNMENT COLLECTIONS: ‘Mapping Student Debt’ Report Shows Concentration of Low-Income Consumers with Student Debt Troubles Wed, 09 Dec 2015 13:05:00 GMT Government Collections Research from the Washington Center for Equitable Growth includes findings consistent with the trend that borrowers with higher incomes have low delinquency and default rates on their student loans and that it is consistent across geographic areas in the U.S. HEALTHCARE COLLECTIONS: Long-Term Decline in Consumers’ Trouble with Paying Medical Bills Continues Wed, 09 Dec 2015 11:20:00 GMT Healthcare Collections The National Health Interview Survey’s updated estimates show improvement across insurance, age and poverty status in families’ ability to pay their medical bills. NEWS: AmSher Announces Selection of New President Wed, 09 Dec 2015 11:05:00 GMT News Seth DeForest joined the ACA member company as COO eight years ago and will provide a strategic vision for the company’s continued growth as president. CFPB: Credit Reporting Company Reaches Settlement with Consumer Financial Protection Bureau Tue, 08 Dec 2015 15:05:00 GMT CFPB Clarity Services Inc. is focusing on providing solutions and services to its consumer and business customers. GOVERNMENT AFFAIRS: CFPB Director Testifies at Hearing on FSOC Oversight Tue, 08 Dec 2015 12:23:00 GMT Government Affairs CFPB Director Richard Cordray and seven other witnesses addressed concerns about the transparency of FSOC’s proceedings. NEWS: Zealandia Capital Donates Gifts to Children in Need Tue, 08 Dec 2015 11:15:00 GMT News The ACA member in North Carolina raised money in November to support a local radio station’s program to help children in foster care, shelters and other difficult situations. NEWS: Come to Vegas for ACA’s Spring Forum & Expo Tue, 08 Dec 2015 11:00:00 GMT News The three-day event will be a hub of education opportunities focusing on healthcare, compliance and management as well as networking with professionals in the credit and collection industry. In addition, special creditor-only sessions will be added to focus on the unique needs of the creditor audience. CREDITORS: Consumers Scale Back on Borrowing in October Tue, 08 Dec 2015 10:40:00 GMT Creditors The Federal Reserve’s October consumer credit report shows credit card balances declined significantly compared to September while auto and student loans remain strong. NEWS: From Collector: Should you Stay or Should You Go? Tue, 08 Dec 2015 09:12:00 GMT News How to evaluate a clients ROI and, if necessary, walk away from the relationship gracefully. GOVERNMENT AFFAIRS: IRS Partnership with Debt Collection Agencies Becomes Law Mon, 07 Dec 2015 16:01:00 GMT Government Affairs As part of the recently-passed highway bill, the IRS will work with private collection agencies to recover more than $300 billion in consumer tax debt. NEWS: EOS CCA Announces Settlement Agreement with CFPB Mon, 07 Dec 2015 14:12:00 GMT News The ACA member revamped its compliance management system before review by the CFPB and is focused on protecting and treating consumers fairly. GOVERNMENT COLLECTIONS: Department of Education Cancels Debts of Former Corinthian Students Mon, 07 Dec 2015 11:19:00 GMT Government Collections The department is moving forward with debt relief efforts announced in June after Corinthian Colleges Inc. ceased operations and was acquired by Zenith Education Group. CREDITORS: Consumers Boost Spending Leading into December Mon, 07 Dec 2015 10:00:00 GMT Creditors Post-Thanksgiving sales resulted in an increase in consumers’ self-reported daily spending, however December results of Gallup’s poll will be a telling measure of the holiday shopping season. CREDITORS: November 2015 Bankruptcy Filings Increase Over Previous Year Fri, 04 Dec 2015 11:02:00 GMT Creditors The uptick is not enough to show that more consumers and businesses are turning to bankruptcy for financial relief, according the American Bankruptcy Institute. NEWS: ConServe’s Jeans for Charity Program Gives Back to Their Neighbors Fri, 04 Dec 2015 10:20:00 GMT News ConServe employees donated to Hillside Special Santa and the Veterans Outreach Center Inc. CFPB: CFPB Ombudsman Outlines Changes to Complaint Database in Annual Report Fri, 04 Dec 2015 00:01:00 GMT CFPB Addressing process concerns surrounding the CFPB’s consumer complaint database was a top priority for the CFPB Ombudsman’s Office in the 2015 fiscal year. CFPB: CFPB Releases Second Report on the Credit Card Market Thu, 03 Dec 2015 16:11:00 GMT CFPB The CARD Act report includes results from a survey of large credit card issuers undertaken by the CFPB to better understand their approach to credit card debt collection and recovery. GOVERNMENT AFFAIRS: U.S. Sen. Tim Scott Campaign Committee Hosts Fundraiser at ACA’s Washington, D.C. Office Thu, 03 Dec 2015 13:50:00 GMT Government Affairs ACA members attended the event and invited Sen. Scott to visit the Williams & Fudge, Inc. office to learn more about the credit and collection industry. NEWS: Experian Predicts Data Breach Trends for 2016 Thu, 03 Dec 2015 13:12:00 GMT News In its third annual Data Breach Industry Forecast, the credit bureau’s Data Breach Resolution group says the healthcare industry will be a target, and businesses need more internal employee training to prevent security risks. REPORTERS: 26 Diverse Organizations File Briefs Supporting ACA’s TCPA Lawsuit Against the FCC Thu, 03 Dec 2015 00:01:00 GMT Reporters A coalition of big-name supporters has stepped into the case between ACA International and the Federal Communications Commission over the controversial TCPA Ruling. CREDITORS: Consumer Credit Card Accounts Increase in Second Quarter Wed, 02 Dec 2015 13:55:00 GMT Creditors While the number of accounts has increased, the average credit lines since last quarter declined and overall the American Banker’s Association Credit Card Market Monitor shows consumers are meeting their financial obligations. NEWS: FAMS Continues Support for Veterans through ARMing Heroes Drive Wed, 02 Dec 2015 13:00:00 GMT News The ACA member made its first donation to the industry’s charity for military veterans this year after a company-wide fundraiser, also held in honor of its employees and families. GOVERNMENT COLLECTIONS: Report: Enrollment in Public Service Loan Forgiveness Program is Lagging Wed, 02 Dec 2015 11:44:00 GMT Government Collections Public service employees enrolled in the Department of Education’s program designed to forgive their loans over time may also be enrolled in repayment plans that counter their eligibility for the program. NEWS: Frost-Arnett Growth Calls for Three New Team Leaders Wed, 02 Dec 2015 09:30:00 GMT News The ACA member in Nashville welcomes new staff in its business development, human resources and first-party operations departments. GOVERNMENT COLLECTIONS: Student Loan Borrower Default Rates Increase with Debt Repayment Options Tue, 01 Dec 2015 14:33:00 GMT Government Collections There are more options for borrowers to repay their loans and lower their payments, but more are falling behind—possibly the longer they are out of school. CFPB: CFPB Director Responds to Reports about Consumer Complaint Database Tue, 01 Dec 2015 13:05:00 GMT CFPB American Banker recently delved into the accuracy of the CFPB’s database for consumers to submit complaints about financial services and products and companies to respond, resulting in a letter to the editor from Richard Cordray. NEWS: From Collector: Branching Out Tue, 01 Dec 2015 12:40:00 GMT News It’s been a transformative year for credit and collection industry professionals, and ACA is ready to meet challenges from future regulations in the industry and help advance its profile in 2016 and beyond. REPORTERS: ACA International Files Joint Brief in D.C. Circuit Challenging TCPA Order Tue, 01 Dec 2015 12:01:00 GMT Reporters ACA blasts the FCC for its unlawful, arbitrary and capricious TCPA Order. NEWS: Now is the Time to Stay an ACA Member Tue, 01 Dec 2015 11:50:00 GMT News Renew your membership by Jan. 1, 2016 for uninterrupted access to ACA’s benefits and resources from compliance professionals, educators and lobbyists. GOVERNMENT AFFAIRS: Significant Changes to the Federal Rules of Civil Procedure Effective December 1 Mon, 30 Nov 2015 16:00:00 GMT Government Affairs On behalf of the industry, ACA International helped influence amendments to discovery rules to reduce its members’ litigation costs and burdens so that they are not forced to settle frivolous and feeble claims solely because of the high costs of discovery. NEWS: Williams & Fudge, Inc. Hosts Several Fundraisers for the Holidays Mon, 30 Nov 2015 13:00:00 GMT News The South Carolina-based member company raised money to purchase bikes for children and donated food and money to local organizations. HEALTHCARE COLLECTIONS: Report: Healthcare Cost Burdens Continue to Impact Consumers’ Care Decisions Mon, 30 Nov 2015 11:36:00 GMT Healthcare Collections Many consumers report difficulty affording care as a result of their healthcare premiums, but their perception of the difficulty also influences care decisions, according to a new report from The Commonwealth Fund. NEWS: ACA Member Obituary: Elizabeth Westveer Mon, 30 Nov 2015 11:00:00 GMT News Westveer was the president of Creditors Service Bureau of Niles, Inc. and lived and volunteered in the community for most of her life. CFPB: CFPB Issues Compliance Bulletin Clarifying the Rules for Preauthorized Transfers from Consumer Accounts Mon, 30 Nov 2015 08:10:00 GMT CFPB The CFPB has released a Compliance Bulletin clarifying the requirements for preauthorized transfers under the EFTA and Regulation E. CFPB: Consumers Report Issues Opening and Managing Bank Accounts Wed, 25 Nov 2015 11:25:00 GMT CFPB The latest monthly complaint snapshot from the Consumer Financial Protection Bureau focuses on bank accounts and services, including complaints about fees, account closures and failed resolution of disputed transactions. CFPB: House Financial Services Committee Releases Investigative Report on CFPB Disparate Impact Wed, 25 Nov 2015 10:39:00 GMT CFPB The committee found that the CFPB’s policies for tracking discrimination in auto lending are “prone to significant error,” and it is questioning the bureau’s authority to enforce auto lending practices under the Equal Credit Opportunity Act. CFPB: CFPB Releases Semi-Annual Snapshot of Servicemember Complaints Wed, 25 Nov 2015 00:01:00 GMT CFPB The report offers potential solutions for servicemembers burdened by high-cost consumer credit. NEWS: From Collector: ‘The Upside of Consumer Complaints’ Tue, 24 Nov 2015 13:20:00 GMT News Managing and tracking complaints are critical parts of a compliance management system. Here’s why—and how to do it right. NEWS: Study: Researchers Examine Relationship Between Creditors and Third-Party Collectors Tue, 24 Nov 2015 13:13:00 GMT News The Federal Reserve Bank of Philadelphia’s research on the economics of debt collection shows the benefits of creditors working with third-party debt collection agencies to recoup debt from consumers. NEWS: SWC Group Wins the 2015 North Dallas Chamber of Commerce Business of the Year Award Tue, 24 Nov 2015 09:00:00 GMT News The ACA member was selected from 43 nominees for its leadership in the industry and giving back to the community. REPORTERS: ACA International Announces Date Changes for 2016 Washington Insights Conference to April 20-21 to Accommodate a New Congressional Schedule Tue, 24 Nov 2015 06:00:00 GMT Reporters The preeminent event in Washington, D.C. is an exclusive opportunity for ACA members to make their voices heard on Capitol Hill. NEWS: ACA International Announces Date Changes for 2016 Washington Insights Conference to April 20-21 to Accommodate a New Congressional Schedule Tue, 24 Nov 2015 06:00:00 GMT News The preeminent event in Washington, D.C. is an exclusive opportunity for ACA members to make their voices heard on Capitol Hill. CFPB: CFPB’s Eighth Semi-Annual Report Highlights Debt Collection Complaints, Enforcement Actions Mon, 23 Nov 2015 15:00:00 GMT CFPB The report notes the substantial number of American consumers who have accounts in collection, as well as how bad actors are a “detriment” to every debt collection company that faithfully follows the law. CFPB: CFPB Pushes Back Debt Collection Rulemaking Again, But Not By Much Mon, 23 Nov 2015 14:57:00 GMT CFPB In its most recent regulatory agenda, the CFPB announces that it expects to continue “pre-rule” activities related to the debt collection rulemaking through February 2016, two months later than its previous estimate. CREDITORS: Survey: Consumers Plan to Reduce Holiday Spending Mon, 23 Nov 2015 12:30:00 GMT Creditors Consumers’ overall financial situations are improving, but those concerned about debt or emergency costs say they plan to spend less this holiday season, according to the annual Consumer Federation Of American and Credit Union National Association holiday spending survey. HEALTHCARE COLLECTIONS: Study: Hospitals Have Room for Improvement in Informing Patients About Charity Care Fri, 20 Nov 2015 11:45:00 GMT Healthcare Collections With 501 (r) rules in effect, healthcare providers are still not meeting all the requirements related to community health needs assessments and financial assistance policies. CREDITORS: Overall Debt Burden Peaks for Middle-Aged Consumers Fri, 20 Nov 2015 11:15:00 GMT Creditors Researchers from the Urban Institute find credit card debt is prevalent among young consumers and builds as they add debt from mortgages and auto loans. CFPB: “Why a Commission for the CFPB May be in the Agency’s Best Interest” Thu, 19 Nov 2015 14:05:00 GMT CFPB A CFPB led by bipartisan commissioners could bring political and experiential diversity to the federal regulator, according to an op-ed in American Banker. NEWS: Auto Loans Continue to Surge in Third Quarter Thu, 19 Nov 2015 12:25:00 GMT News The New York Federal Reserve third quarter household debt report shows auto loans and student debt have contributed to an increase in nonhousing debt balances. CREDITORS: Consumers’ Overall Credit Market Experiences Remain Stable Thu, 19 Nov 2015 11:00:00 GMT Creditors The Federal Reserve Bank of New York’s latest survey on credit access shows some consumers avoided applying for a loan in the last several months. GOVERNMENT AFFAIRS: FTC Holds Third Debt Collection Dialogue in Atlanta Wed, 18 Nov 2015 16:15:00 GMT Government Affairs ACA board member Nick Jarman participated in a panel about state regulation and enforcement of debt collection. CFPB: CFPB’s Consumer Complaint Portal Misses the Mark in Tallying Consumer Complaints Wed, 18 Nov 2015 14:58:00 GMT CFPB Errors reportedly exist in the CFPB’s database for consumers to file complaints about financial services, and some officials are questioning the reliability of the data. CREDITORS: Student Loan Debt Continues to Impact Homeownership, Future Savings Wed, 18 Nov 2015 13:00:00 GMT Creditors Young borrowers also face growing default and delinquency rates and challenges finding well-paying jobs, especially if they have debt and did not complete their degree, according to research from the Harvard Joint Center for Housing Studies. CREDITORS: New York Fed: Consumer Spending Remains Strong Wed, 18 Nov 2015 09:53:00 GMT Creditors The Federal Reserve Bank of New York’s latest economic snapshot matches predictions that consumer spending would be strong in the third quarter and shows improvement in the global economic outlook. CREDITORS: Study: Millennials Report Conflicted Feelings on Personal Finances Tue, 17 Nov 2015 12:53:00 GMT Creditors More consumers ages 19-34 surveyed by Experian report they have credit card debt and lack knowledge about credit scores and loans. CFPB: CFPB Issues 2015 Financial Report Tue, 17 Nov 2015 12:15:00 GMT CFPB The report included a “clean” audit from the Government Accountability Office concerning the CFPB’s finances, as well as information about consumer complaints collected during the year. NEWS: From Collector: Solving the Challenges of the Student Loan Industry Tue, 17 Nov 2015 11:00:00 GMT News Servicers and regulators alike are evaluating how to help borrowers reduce their student loan debt. GOVERNMENT AFFAIRS: ACA Member Attends Fundraiser for U.S. Rep. Scott Garrett Mon, 16 Nov 2015 13:50:00 GMT Government Affairs The president of New Jersey member company Heritage Financial Recovery Services discussed the recently passed budget bill with the congressman. CREDITORS: Consumer Credit Markets Remain Strong Mon, 16 Nov 2015 13:00:00 GMT Creditors TransUnion’s Industry Insights Report for the third quarter shows borrowing and credit card default rates are stable. NEWS: ACA Hosts Seminar on UDAAP and the CFPB’s Enforcement Mon, 16 Nov 2015 10:00:00 GMT News Participants will learn more about the origins of UDAAP and examples of its prevalence in Consumer Financial Protection Bureau enforcement actions. GOVERNMENT AFFAIRS: New Jersey Bill Regulating Debt Collection from Victims of Identity Theft Advances to Assembly Fri, 13 Nov 2015 13:25:00 GMT Government Affairs The bill was unanimously approved by the Senate this summer. GOVERNMENT AFFAIRS: Wisconsin Unit Seeks Support for Collectors Working Remotely Fri, 13 Nov 2015 13:19:00 GMT Government Affairs The Wisconsin Collectors Association is continuing its grassroots campaign for co-sponsorship of legislation that employees of licensed collection agencies may work at home. NEWS: Consumer Litigation Increases Across the Board Fri, 13 Nov 2015 13:00:00 GMT News WebRecon reports record monthly and year-to-date filings under consumer statutes while debt collection complaints continue to decline. NEWS: United Credit Service Supports Employees Giving Back to the Community Thu, 12 Nov 2015 14:45:00 GMT News The ACA member company is continuing its successful employee volunteer hours program as well as support of several local and national charities throughout the year. NEWS: Reports of ‘Phantom Debt Collection Scams’ Continue Thu, 12 Nov 2015 12:55:00 GMT News The FTC recently launched Operation Collection Protection targeting deceptive and abusive debt collection practices and tells CNN Money scams are increasing. GOVERNMENT AFFAIRS: FTC Releases Panel Topics for Debt Collection Dialogue, Still Wants Your Questions Thu, 12 Nov 2015 11:56:00 GMT Government Affairs The FTC has announced panel discussion topics for the final Debt Collection Dialogue this year, including state and federal regulations and enforcement of debt collection. NEWS: IACC Survey Shows Benefits of Record-Keeping for Commercial Collectors Wed, 11 Nov 2015 15:31:00 GMT News Survey participants responded to questions on clients’ record keeping, hiring collectors and credit and collection procedures. NEWS: Consumers’ Concerns About Identity Theft Taper Before Holiday Season Wed, 11 Nov 2015 13:10:00 GMT News TransUnion’s latest Holiday Identity Theft Survey shows a decline in consumers’ concerns about identity theft, but the risk of data breaches is still there. NEWS: Eastern Revenue Supports Local Boy, Children’s Hospital Through Toy Drive Wed, 11 Nov 2015 12:05:00 GMT News The ACA member company’s donations to The Children’s Hospital of Philadelphia will help provide gifts to young patients during the holiday season. NEWS: The CMI Group Expands in Texas Wed, 11 Nov 2015 11:57:00 GMT News The ACA member company now has a second location in Dallas in addition to its corporate headquarters in Carrollton, Texas. CFPB: State National Bank Continues Appeals Court Case Against CFPB Tue, 10 Nov 2015 13:55:00 GMT CFPB The Texas-based bank seeks a court declaration that the CFPB is unconstitutional. CREDITORS: Household Spending Expectations for the Coming Year are Improving Tue, 10 Nov 2015 11:10:00 GMT Creditors The Federal Reserve Bank of New York’s findings from consumers also show that October income expectations declined compared to September. NEWS: From Collector: Grow Your Business with Government Money Tue, 10 Nov 2015 09:30:00 GMT News Millions of dollars worth of tax credits and government incentives could be yours—if you know what questions to ask. NEWS: Credit Systems International Partners with American Heart Association Tue, 10 Nov 2015 09:00:00 GMT News The Texas-based ACA member company is encouraging walk breaks for its employees while supporting the American Heart Association as a local sponsor and event leader.