Credit and Collection Industry News - ACA International ACA International - An international trade association of credit and collection professionals. en-us Wed, 04 May 2016 04:00:00 GMT NEWS: From Collector: Is Your Head in the Cloud? Tue, 03 May 2016 10:00:00 GMT News How to protect your business when using cloud services. NEWS: Conserve Wins First Place for Exceptional Wellness Program Tue, 03 May 2016 09:00:00 GMT News The ACA member company is the inaugural recipient of the 2016 Risk Achievement of the Year award from Berkley Accident and Health. NEWS: FTC Issues Partner Award to New York Attorney General Buffalo Regional Office Mon, 02 May 2016 14:01:00 GMT News The office received the award for its role in enforcement actions and the FTC’s first Debt Collection Dialogue. GOVERNMENT COLLECTIONS: U.S. Department of Education Updates Colleges’ Student Loan Default Rates Mon, 02 May 2016 12:35:00 GMT Government Collections Twenty-one schools received adjustments to their default rates, allowing federal funding to continue. NEWS: North American Credit Services Employees Make a Difference Mon, 02 May 2016 06:00:00 GMT News The employees raised more than $4,100 during the April 2016 Collectors Challenge to benefit the ACA International Education Foundation. CREDITORS: Survey: Newlyweds Experience Unknowns About Spouses’ Finances Mon, 02 May 2016 00:01:00 GMT Creditors Findings from Experian indicate newlywed couples aren’t communicating about their credit scores and spending habits. NEWS: Collectors Challenge Participation Forms, Donations Due May 15 Fri, 29 Apr 2016 06:00:00 GMT News ACA encourages companies who completed the Collectors Challenge to submit their final report form, stories and photos for inclusion in ACA Daily and Collector magazine. CFPB: Pressler & Pressler, LLP and New Century Financial Services, Inc. Settle CFPB Probe for $2.5M Fri, 29 Apr 2016 00:01:00 GMT CFPB The New Jersey-based collection law firm and its debt buyer client are also required to obtain and review specific physical account-level documentation rather than electronic data showing the debts in question are valid before filing lawsuits. NEWS: Zealandia Capital Helps Veterans During Volunteer Day Fri, 29 Apr 2016 00:01:00 GMT News Employees from the ACA member company helped homeless veterans with their nutrition fair and prepared and served meals in an event coordinated by Hands On, the volunteer center of United Way in Asheville, N.C. CFPB: CFPB Releases Proposed Guide for Student Loan Repayment Options Thu, 28 Apr 2016 15:00:00 GMT CFPB The guide is open for public comment through June 12 and the CFPB continues to monitor the student loan servicing market for developing potential rules for the industry. CREDITORS: Study: Credit Demand Remains High in the U.S. Thu, 28 Apr 2016 11:56:00 GMT Creditors Researchers from the Harvard Kennedy School recently examined consumer credit trends in the U.S. and proposed legislative and regulatory reforms to improve credit card access without amassing too much debt. NEWS: Blackburn Tackles High Regulatory Costs in Speech at ACA’s Washington Insights Conference Wed, 27 Apr 2016 14:15:00 GMT News U.S. Rep. Marsha Blackburn said she would use her position on the House Energy and Commerce Committee to push for common-sense financial services regulations and TCPA reform. CFPB: Latest CFPB Monthly Complaint Report Highlights Mortgages Wed, 27 Apr 2016 14:07:00 GMT CFPB The CFPB’s monthly complaint snapshot shows a growing number of mortgage complaints over time and continued issues with mortgage loan servicing. CFPB: CFPB Announces Field Hearing on Arbitration Wed, 27 Apr 2016 12:45:00 GMT CFPB The CFPB is expected to release its proposed rule to limit arbitration agreements in conjunction with the field hearing on May 5 in Albuquerque, New Mexico. NEWS: Consumer Spending Shows Moderate Increase in February Wed, 27 Apr 2016 11:21:00 GMT News Personal saving by consumers relative to their net worth is high since the recession. NEWS: CFPB Complaints Continue to Decline from 2015 Wed, 27 Apr 2016 11:00:00 GMT News Consumer complaints about debt collection declined for the month of March and the year-to-date, while a strong majority of collection agencies continue to respond to consumers in a timely manner. NEWS: Frost-Arnett Relocates Headquarters Wed, 27 Apr 2016 10:31:00 GMT News The ACA member company expects continued growth at its new location over the next three years. NEWS: U.S. Rep. Andy Barr Urges CFPB Reform at ACA’s Washington Insights Conference Tue, 26 Apr 2016 14:00:00 GMT News Rep. Barr’s legislation, which would subject the CFPB to the appropriations process, recently cleared the House Financial Services Committee. NEWS: RGS Financial Achieves Certification as ‘Historically Underutilized Business’ Tue, 26 Apr 2016 13:55:00 GMT News The certification to be a part of the Statewide Hub Network in Texas provides networking and educational resources to companies. NEWS: Accounts Receivable Mergers and Acquisitions Start Strong in 2016 Tue, 26 Apr 2016 13:35:00 GMT News Off-shore acquisitions and private equity interest in the ARM industry influenced activity in the first quarter. NEWS: From Collector: The Repayment Rollercoaster Tue, 26 Apr 2016 09:47:00 GMT News A look at who benefits from income-driven repayment plans. CFPB: CFPB Releases Annual Report on Diversity and Inclusion Mon, 25 Apr 2016 15:09:00 GMT CFPB The number of women and minority employees at the CFPB increased slightly in 2015. The CFPB also continues to focus more on diversity and inclusion in its training and performance evaluation processes. NEWS: PRA Group Names Deputy General Counsel Mon, 25 Apr 2016 10:00:00 GMT News LaTisha Owens has more than 18 years of experience as a corporate lawyer. NEWS: Navient Foundation Contributes $10,000 to Support Delaware Teen Parent Education Mon, 25 Apr 2016 09:00:00 GMT News The donation from the ACA member company supports the summer program for Delaware high school students, keeping them on track for high school graduation. HEALTHCARE COLLECTIONS: New Study Indicates Medicaid Expansion Helps Consumers With Medical Debt Fri, 22 Apr 2016 13:51:00 GMT Healthcare Collections A report from the National Bureau of Economic Research says the expansion of Medicaid under the Affordable Care Act has lowered the burden of medical debt for some low-income consumers. NEWS: PRA Group Names Chief Technology Officer Fri, 22 Apr 2016 11:28:00 GMT News Chris Burroughs comes to the ACA member company with 25 years of experience in information technology. NEWS: Universal Fidelity Employees Volunteer at Local Children’s Hospital Fri, 22 Apr 2016 11:00:00 GMT News The ACA member company has supported the hospital by visiting with kids there since the 1990s. NEWS: Congressional Leaders, Federal Regulators Discuss Critical Debt Collection Issues at Washington Insights Conference Fri, 22 Apr 2016 06:01:00 GMT News Members of Congress from both sides of the aisle talked about ways to reform the CFPB and clarify TCPA provisions. NEWS: ACA Members Meet with House Speaker Paul Ryan at Washington Insights Conference Fri, 22 Apr 2016 06:00:00 GMT News Conference attendees met with their Congressional representatives Wednesday as part of the vital two-day event. NEWS: ACA Updates SearchPoint Document on In-Person Collections Thu, 21 Apr 2016 13:00:00 GMT News ACA International has updated the information based on a compliance bulletin from the Consumer Financial Protection Bureau. NEWS: American Profit Recovery Returns to Collectors Challenge Thu, 21 Apr 2016 09:52:00 GMT News The ACA member company is continuing its fundraisers in support of the ACA Education Foundation through friendly competition to boost employee camaraderie. NEWS: Legendary Journalist Bob Woodward Kicks off Washington Insights Conference Thu, 21 Apr 2016 06:00:00 GMT News The crucial event for members to interact with Congressional leaders and regulators is underway through Thursday in Washington, D.C. CREDITORS: Overall Credit Card Debt Accumulation, Delinquency Rates Increase in 2015 Wed, 20 Apr 2016 13:08:00 GMT Creditors CardHub’s 2016 Credit Card Landscape report shows increasing debt and delinquencies last year, even as the unemployment rate declined. GOVERNMENT AFFAIRS: Florida Governor Signs Legislation Aimed at Curbing Unexpected Medical Bills Tue, 19 Apr 2016 13:04:00 GMT Government Affairs The law prohibits charges for insured patients with emergency care by out-of-network providers and requires improvements to billing and insurance information on hospitals’ websites. NEWS: Senators Request GAO Review of Fintech Marketplace Regulations Tue, 19 Apr 2016 12:13:00 GMT News Questions for the Government Accountability Office focus on enforcement and compliance related to the FCRA and FDCPA, as well as oversight of the marketplace as a whole. NEWS: From Collector: A Fresh Start Tue, 19 Apr 2016 10:33:00 GMT News How to make the most of a new collector’s first 30 days. NEWS: Moss & Barnett Elects Shareholders Tue, 19 Apr 2016 09:00:00 GMT News Caroline A. Bussey and Sarah E. Doerr are shareholders at the Minneapolis firm effective this year. NEWS: TCPA, FDCPA and FCRA Monthly Case Filings Increase in March Mon, 18 Apr 2016 13:29:00 GMT News Consumer litigation cases are on the rise overall, especially the TCPA. NEWS: South Carolina Consumers Targeted by ‘Imposter’ Scams in 2015 Mon, 18 Apr 2016 12:44:00 GMT News More than half of complaints from consumers were the result of calls from people impersonating other people or entities, like the IRS investigator, while 13 percent came from debt collection scams. NEWS: Team Recovery, Inc. Participates in 17th Annual ‘Have a Heart Do Your Part’ Fundraiser Mon, 18 Apr 2016 09:00:00 GMT News The ACA member company in Ohio organized events to raise money for the local children’s hospital. NEWS: NACS Holds Chili Cook-Off for 2016 Collectors Challenge Mon, 18 Apr 2016 06:00:00 GMT News The member company is raising money for the ACA International Education Foundation through its 4th Annual Chili Cook-Off, casual dress days, a picnic and more. NEWS: Florida Better Business Bureau Issues Alert on Fraudulent Debt Collection Calls Fri, 15 Apr 2016 13:21:00 GMT News The BBB has received more than 1,500 complaints as a result of callers from “ACS Inc.” contacting consumers about debts they do not owe. NEWS: ConServe’s Jeans for Charity Allows Support for Local Youth, Family Programs Fri, 15 Apr 2016 09:00:00 GMT News The ACA member company recently donated proceeds from Jeans for Charity to Camp Good Days and Special Times & Big Brothers Big Sisters. NEWS: There’s Still Time to Join in ACA’s Collectors Challenge Fri, 15 Apr 2016 06:00:00 GMT News Easy project ideas, designed to create office camaraderie and team work while supporting the ACA Education Foundation, are available in the online Collectors Challenge tool kit. HEALTHCARE COLLECTIONS: Healthcare Affordability Issues Continue for Consumers with Marketplace Plans Thu, 14 Apr 2016 14:00:00 GMT Healthcare Collections Adults having trouble paying for healthcare premiums also have difficulty saving money and making debt payments, according to research from the Kaiser Family Foundation. NEWS: Healthcare Collections, LLC Welcomes U.S. Rep. Kyrsten Sinema for Agency Tour Thu, 14 Apr 2016 08:58:00 GMT News Sinema serves on the House Financial Services Committee and spoke with ACA members at the 2015 Washington Insights Conference. GOVERNMENT AFFAIRS: House Financial Services Committee Passes Bill to Subject CFPB to Congressional Appropriations Wed, 13 Apr 2016 15:38:00 GMT Government Affairs The bill puts the CFPB under the same financial scrutiny as other federal agencies. GOVERNMENT AFFAIRS: Debt Collection Statute of Limitations Bill Passes in Maryland General Assembly Wed, 13 Apr 2016 11:35:00 GMT Government Affairs The state’s governor is expected to sign the legislation, supported by ACA, on the statute of limitations and actions by debt buyers or collectors working on their behalf. CFPB: CFPB Announces New Additions to Senior Leadership Wed, 13 Apr 2016 09:40:00 GMT CFPB The employees already worked in acting positions or other departments at the bureau. CFPB: D.C. Circuit Court Hears Arguments in CFPB Leadership Case Wed, 13 Apr 2016 08:54:00 GMT CFPB The outcome of the case could set a precedent for the CFPB’s structure going forward, as well as similar enforcement actions against mortgage lenders. NEWS: Study: How Educational Attainment Influences Other Financial, Life Decisions Tue, 12 Apr 2016 13:00:00 GMT News Consumers with a college degree, even if they have student loan debt left to pay, are more likely to buy a home, get married and have children, especially as they get older. NEWS: From Collector: Are You In The Clear? Tue, 12 Apr 2016 12:02:00 GMT News Understanding how the FDCPA applies to first party creditors. CREDITORS: Fed Survey: Consumers’ Spending Growth Expectations Weaken Tue, 12 Apr 2016 11:00:00 GMT Creditors The Federal Reserve Bank of New York’s latest findings show spending expectations counter a rebound in February and income growth expectations remain below 2015 figures. CFPB: CFPB Office of Consumer Response Highlights Complaint Trends in Annual Report Mon, 11 Apr 2016 14:11:00 GMT CFPB The annual report shows a reduction in debt collection complaints as a portion of all financial services complaints from 2014 to 2015 and a continued high response rate from companies. NEWS: Sunrise Credit Services Returns for Bigger and Better Collectors Challenge Mon, 11 Apr 2016 11:40:00 GMT News In its sixth year participating in Collectors Challenge, the ACA member company is holding a variety of fundraisers this month to continue its support for the ACA International Education Foundation. CREDITORS: March Bankruptcy Filings Show Year-Over-Year Decline Mon, 11 Apr 2016 11:30:00 GMT Creditors Total bankruptcy filings in the U.S. are less than last year, but households and businesses continue to turn to bankruptcy for financial relief. NEWS: Attorney Panel to Discuss TCPA, FCC Actions at Washington Insights Conference Fri, 08 Apr 2016 12:15:00 GMT News Speakers will present ACA members with the latest updates on the law and the FCC’s Declaratory Ruling and Order since last year. CREDITORS: Consumer Borrowing for Auto, Student Loans Increases in February Fri, 08 Apr 2016 12:06:00 GMT Creditors The increase in total borrowing tracked by the Federal Reserve surpassed economists’ predictions for the month. CREDITORS: Consumer Loan Delinquencies Decline in Fourth Quarter Fri, 08 Apr 2016 11:00:00 GMT Creditors Home loan and bank card delinquencies declined in the fourth quarter of 2015, according to the American Bankers Association’s latest Consumer Credit Delinquency Bulletin released Thursday. GOVERNMENT AFFAIRS: FTC Releases Annual Highlights Report on Education, Enforcement Thu, 07 Apr 2016 16:03:00 GMT Government Affairs ACA made the industry’s voice heard in response to several FTC activities, including debt collection dialogues, enforcement efforts and data reports. CFPB: CFPB Director Presents Latest Semi-Annual Report to Senate Banking Committee Thu, 07 Apr 2016 16:01:00 GMT CFPB Senators questioned CFPB Director Richard Cordray about the bureau’s use of enforcement actions to regulate financial industries, as well as its data on service member complaints. GOVERNMENT AFFAIRS: Massachusetts Division of Banks Reverses Opinion on Attorney Licensing Thu, 07 Apr 2016 12:38:00 GMT Government Affairs The Massachusetts Division of Banks will not require law firms to be licensed as debt collectors in the Commonwealth solely because the firms are primarily engaged in consumer debt collection or regularly collect consumer debt. NEWS: ACA Member Obituary: Jay Rickman Jr. Thu, 07 Apr 2016 08:31:00 GMT News Jay Rickman Jr., the President/CEO at ACA member company AMCOL Systems in Columbia, S.C., passed away on April 5 at age 55. NEWS: Navient Foundation Makes Donation to Help Repair Veterans’ Homes Thu, 07 Apr 2016 08:00:00 GMT News The donation to veterans service organization House of Heroes contributes to helping veterans improve their home at no cost. NEWS: Check Out All ACA Has to Offer at the 2016 Convention & Expo Thu, 07 Apr 2016 05:00:00 GMT News The full schedule of educational sessions and experts presenting the latest industry updates you need to know to elevate your knowledge and business is now available online. NEWS: Strategic Acquisition of Altus to Drive Significant Future Growth Wed, 06 Apr 2016 14:00:00 GMT News ACA member company Corporate Advisory Solutions served as an advisor to Altus in the acquisition. NEWS: New Jersey Collectors Association Reopens ‘Turning the Tide’ Campaign Wed, 06 Apr 2016 13:49:00 GMT News The fundraising campaign originated in 2013 to help families impacted by Hurricane Sandy and several ACA members are continuing that support this year. NEWS: Last Chance to Register for the 2016 Washington Insights Conference Wed, 06 Apr 2016 12:49:00 GMT News ACA International still has openings for members to attend this exclusive event, a unique opportunity to meet with regulators and members of Congress on Capitol Hill. NEWS: U.S. Rep. Ed Royce Joins Legislative Speakers at Washington Insights Wed, 06 Apr 2016 10:29:00 GMT News Royce is a 12-term member of Congress and longtime member of the House Financial Services Committee. NEWS: Encore Capital Group Earns the President’s Volunteer Service Award Wed, 06 Apr 2016 08:00:00 GMT News The company provided more than 2,750 hours of community service last year. CFPB: Consumer Financial Experts Explain Consequences of CFPB Regulation to Senate Banking Committee Tue, 05 Apr 2016 13:59:00 GMT CFPB Senators examined the CFPB’s history of regulation by enforcement, its inclusion of consumer narratives in its complaint database and how measures may negatively impact consumers. NEWS: CFPB Administrative Ruling Case Moves Forward with Focus on Bureau’s Structure Tue, 05 Apr 2016 13:00:00 GMT News Appeals judges in a case from PHH Corp. presented questions about CFPB leadership prior to the April 12 hearing. NEWS: From Collector: On the Record Tue, 05 Apr 2016 11:34:00 GMT News Call monitoring doesn’t have to break the bank. These smart tactics will give small agencies a better game plan. NEWS: New York State Collectors Association President Meets with Congressman Lee Zeldin Tue, 05 Apr 2016 08:01:00 GMT News Anita Manghisi, IFCCE, had the opportunity to meet with multiple members of Congress to talk about issues important to the credit and collection industry. NEWS: PRA Groups Names Assistant Vice President in Technology Services Tue, 05 Apr 2016 08:00:00 GMT News Gary Ochs comes to the ACA member company with more than 17 years of experience in information technology. NEWS: MRS BPO, LLC Collects Donations for Annual Ronald McDonald House Easter Egg Hunt Mon, 04 Apr 2016 08:00:00 GMT News The ACA member has participated in the event for two years, helping patients, siblings and parents who are residents of Ronald McDonald House. CFPB: CFPB Shuts Down Student Debt Relief Scam Fri, 01 Apr 2016 13:00:00 GMT CFPB The CFPB continues to focus on student loan market in its latest enforcement action against Student Aid Institute, Inc. NEWS: ACA’s Collector’s Challenge Starts Today Fri, 01 Apr 2016 06:00:00 GMT News The month-long event is a great way to build employee morale and camaraderie while supporting the efforts of ACA’s Education Foundation. GOVERNMENT AFFAIRS: U.S. District Court Halts Debt Collection and Selling Scam Thu, 31 Mar 2016 13:08:00 GMT Government Affairs The court, on behalf of the FTC and Illinois Attorney General, filed charges against several defendants for collecting fake debts from consumers and selling portfolios to agencies. NEWS: Navient Foundation Contributes $12,500 to Second Helpings Thu, 31 Mar 2016 08:30:00 GMT News The donation helps provide food for those in need through an organization that “rescues” food from restaurants and grocers. NEWS: ACA Member Sandy Harvey Meets With U.S. Sen. Deb Fischer Wed, 30 Mar 2016 11:00:00 GMT News Sen. Fischer serves on the Senate Subcommittee on Communications, Technology and the Internet, which oversees the Federal Communications Commission. NEWS: ConServe Recognized Among Top Workplaces in New York Wed, 30 Mar 2016 10:30:00 GMT News The recognition is based on an employee survey on companies’ leadership, communication, ethics and more. NEWS: Political Analyst Jennifer Duffy to Speak at Washington Insights Conference Wed, 30 Mar 2016 10:00:00 GMT News Duffy will address elections and political trends with members of ACA International at the critical industry event in Washington, D.C. CFPB: CFPB Returns Focus to Debt Collection Complaints in Monthly Report Wed, 30 Mar 2016 06:00:00 GMT CFPB The CFPB started its monthly complaint highlights in July 2015, and debt collection issues continue to have a high response rate from collection agencies. NEWS: FTC Outlines Use of Social Media, Text Messages in Debt Collection Tue, 29 Mar 2016 14:34:00 GMT News The Fair Debt Collection Practices Act doesn’t prohibit the use of text messages or social media by debt collectors, but the practice can present compliance issues. NEWS: Applications for Certified Instructor Program Due April 4 Tue, 29 Mar 2016 13:00:00 GMT News ACA’s trainer and professional collection specialists are invited to apply for the opportunity to teach important core curriculum in the credit and collection industry. GOVERNMENT AFFAIRS: Supreme Court Hears FDCPA Case Tue, 29 Mar 2016 12:48:00 GMT Government Affairs The issue in Sheriff v. Gillie is whether private attorneys appointed by the state to collect debts owed to the state are “officers” or employees of the state who are exempt from the FDCPA. NEWS: From Collector: How to Win Clients & Influence People Tue, 29 Mar 2016 11:00:00 GMT News Technology can enhance your marketing efforts in many ways, but a personal relationship still earns business in the credit and collection industry. NEWS: ACA Seeks Member Award Nominations and Applications by April 1 Tue, 29 Mar 2016 09:42:00 GMT News Recipients will be recognized at the 2016 Convention & Expo in Denver. CREDITORS: Study: Mortgages Connect to Other Forms of Debt Mon, 28 Mar 2016 12:18:00 GMT Creditors Researchers from the Urban Institute find consumers with a current mortgage are also paying for auto or student loans, for example; while consumers who paid their mortgage have past debt in collections. GOVERNMENT COLLECTIONS: Department of Education Announces More Debt Relief for Former Corinthian Students Mon, 28 Mar 2016 10:57:00 GMT Government Collections The relief for students at 91 former campuses is part of Ed’s overall plan to help borrowers and prevent future issues with colleges’ lending practices. CFPB: CFPB Releases Fifth Annual FDCPA Report to Congress Mon, 28 Mar 2016 06:00:00 GMT CFPB Among other things, the report provides an overview of where things stand with the CFPB’s debt collection rulemaking efforts, including the possibility that the CFPB may convene more than one small business advocacy review panel before ultimately releasing a debt collection proposed rule. NEWS: F.H. Cann & Associates Helps Navy Veteran through ARMing Heroes Thu, 24 Mar 2016 15:44:00 GMT News Credit and collection companies supporting ARMing Heroes offer help to veterans when they need it most. CREDITORS: Fed Survey: Younger Consumers Increase Demand for Credit Thu, 24 Mar 2016 14:45:00 GMT Creditors The percentage of consumers who are discouraged about applying for credit, but need it, declined to the lowest level since the start of the survey in October 2013. NEWS: California Attorney General Obtains Judgment Against Corinthian Colleges, Inc. Thu, 24 Mar 2016 13:49:00 GMT News The judgment adds continued relief for former students of the colleges, which ceased operations in April 2015. NEWS: EOS USA Hires New COO and VP of Business Development Thu, 24 Mar 2016 12:37:00 GMT News Mike Dunn and Bob Tisone bring decades of experience to the ACA member company’s services division and sales department. NEWS: ACA Member Obituary: Marvin Kaulkin Wed, 23 Mar 2016 13:00:00 GMT News Kaulkin started a mergers and acquisitions firm, now known as Kaulkin Ginsberg, in the industry more than 30 years ago. NEWS: U.S. Rep. Dave Trott Returns to Washington Insights Conference Wed, 23 Mar 2016 11:00:00 GMT News The Michigan Congressman discussed the structure of the Consumer Financial Protection Bureau and more with members at the 2015 event. NEWS: Spread the Word: Loomer-Mortenson Scholarships Are Available Now Wed, 23 Mar 2016 10:30:00 GMT News The scholarships are open to any employee of a company affiliated with the credit and collection industry at any stage of their career, or their children. GOVERNMENT COLLECTIONS: Fraction of Student Loan Debt Collected Through Wage Garnishment Tue, 22 Mar 2016 13:59:00 GMT Government Collections The Department of Education’s latest student loan repayment data shows improvement as it continues to collect the majority of student loan debt through rehabilitation, a protection not available in the private market. CREDITORS: Consumer Spending Grows in January Tue, 22 Mar 2016 09:47:00 GMT Creditors Spending on goods and services influenced the increase after slow rates in spending toward the end of 2015. NEWS: From Collector: Know Thyself Tue, 22 Mar 2016 09:22:00 GMT News How to craft a meaningful mission statement for your business. NEWS: FTC Issues Directive to Cease Debt Collection on Bogus Payday Loans Tue, 22 Mar 2016 06:00:00 GMT News The FTC warned the debt collection industry not to buy, sell or collect any portfolios of alleged payday loan debts serviced by AMG Services. NEWS: New York Business Professional Elected to the Board of International Trade Association Tue, 22 Mar 2016 05:50:00 GMT News Wanda Borges brings IACC leadership experience and involvement in various committees to her role on the board. CFPB: CFPB Would Be Better Served by Commission Leadership Mon, 21 Mar 2016 14:01:00 GMT CFPB Transitioning the Consumer Financial Protection Bureau’s leadership into a commission structure would allow its work to have a “longer lasting effect,” according to an op-ed in American Banker. HEALTHCARE COLLECTIONS: HHS and Healthcare Providers Reach Settlements After Alleged HIPAA Violations Mon, 21 Mar 2016 11:22:00 GMT Healthcare Collections The providers reportedly failed to have business associate agreements, including an agreement with a debt collector, in place to protect patients’ private health information. NEWS: ACA President Elect, New Jersey Congressman Discuss Critical Industry Issues Mon, 21 Mar 2016 06:00:00 GMT News President Elect Keith Kettelkamp and U.S. Rep. Leonard Lance met during a follow-up visit in the Congressman’s district. CFPB: Court Issues Final Order in CFPB Case Against Debt Relief Company Fri, 18 Mar 2016 14:00:00 GMT CFPB Morgan Drexen, Inc., which is now closed and filed for bankruptcy, is ordered to pay restitution to consumers and the CFPB in addition to ceasing its operations. NEWS: Navient Designated ‘Health Champion’ by the American Diabetes Association Fri, 18 Mar 2016 13:50:00 GMT News The ACA member company is recognized for its commitment to providing resources for employees related to living a healthy lifestyle. HEALTHCARE COLLECTIONS: Survey: Consumers Report Reasonable Healthcare Costs, But Increasing Burdens Over Time Fri, 18 Mar 2016 10:48:00 GMT Healthcare Collections Some consumers are taking on credit card debt to pay medical bills, using up their savings or even declaring bankruptcy in a small percentage of cases. GOVERNMENT COLLECTIONS: Department of Education: Student Loan Repayment Improves Fri, 18 Mar 2016 09:58:00 GMT Government Collections Delinquency and default rates are declining as more borrowers enroll in Ed’s repayment plan options. NEWS: Encourage Your Unit Leaders to Attend ACA’s Washington Insights Conference Thu, 17 Mar 2016 14:00:00 GMT News Speakers at the event include several key members of Congress and regulators who can shed light on what’s to come in the years ahead and answer questions on issues impacting the credit and collection industry. NEWS: TCPA Case Filings Continue at Strong Rate in 2016 Thu, 17 Mar 2016 13:10:00 GMT News Consumer complaints about debt collection increased only slightly in February, and they are down compared to filings that month in 2015. Collection agencies continue to respond to more than 90 percent of complaints in a timely manner. HEALTHCARE COLLECTIONS: Credit Checks Can Go a Long Way in Determining Consumers’ Ability to Pay Thu, 17 Mar 2016 11:00:00 GMT Healthcare Collections Credit reports can track not only medical debt, but also consumers’ bill-pay activity, spending habits and lifestyle for healthcare providers. CFPB: CFPB’s Cordray Hints at Extended Debt Collection Rulemaking Timeline at House Hearing Thu, 17 Mar 2016 06:00:00 GMT CFPB Cordray defended the CFPB’s “regulation by enforcement” approach to members of Congress during Wednesday’s House Financial Services Committee hearing. CREDITORS: Consumer Credit Default Rates Remain Stable Wed, 16 Mar 2016 13:34:00 GMT Creditors S&P and Experian report the comprehensive measure of changes in consumer credit defaults remains close to the rates for the past two months, while bank card defaults have increased. GOVERNMENT AFFAIRS: U.S. Rep. Scott Perry Visits ACA’s Office in Washington, D.C. Wed, 16 Mar 2016 10:12:00 GMT Government Affairs The Pennsylvania Congressman met with ACA staff and members from Penn Credit and Nationwide Credit Corporation. CFPB: CFPB Requests Approval of Court Order Against Student Loan Debt Relief Company Wed, 16 Mar 2016 03:31:00 GMT CFPB The company, if the order is approved, would be required to reimburse consumers for charging alleged illegal fees and cease its operations. GOVERNMENT AFFAIRS: U.S. Rep. Jeb Hensarling Outlines Regulatory Priorities for House Financial Services Committee Tue, 15 Mar 2016 14:07:00 GMT Government Affairs The priorities reflect those of a new House Task Force on Reducing Regulatory Burdens that includes Republican members of Congress and committee leaders. CREDITORS: Survey: Consumers Across Age Groups Lack Retirement Savings Tue, 15 Mar 2016 10:22:00 GMT Creditors Millennials are less likely to save than older consumers, but some in the Generation X and Baby Boomer generations are still behind on planning for retirement. NEWS: ACA Member Philip Rosenthal to Receive Community Service Awards Tue, 15 Mar 2016 10:00:00 GMT News Rosenthal is a longtime dedicated volunteer helping the local fire department’s charitable efforts and Good Shepherd Housing and Family Services in Virginia. NEWS: From Collector: Decoding the Consumer Credit Market Tue, 15 Mar 2016 09:00:00 GMT News Understanding consumer demographics and debt habits can grow your business as you help those consumers take control of their financial responsibilities. GOVERNMENT COLLECTIONS: Department of Education Releases Updated Proposal on Borrower-Friendly Loan Practices Mon, 14 Mar 2016 14:06:00 GMT Government Collections Following the CFPB’s recent efforts to regulate arbitration, the Department of Education is considering how to protect students from mandatory arbitration agreements included in enrollment contracts. CREDITORS: Consumers’ Financial Expectations Rebound in February Mon, 14 Mar 2016 12:33:00 GMT Creditors The Federal Reserve Bank of New York’s latest findings show improvement in consumers’ outlook on spending, earnings and income. NEWS: Client Services 2015 Charitable Efforts End on a High Note Mon, 14 Mar 2016 10:26:00 GMT News The ACA member company supported the Salvation Army through volunteering at local events late last year. NEWS: Show Pride in Your Industry by Participating in Collectors Challenge Month Mon, 14 Mar 2016 06:10:00 GMT News ACA members are invited to organize workplace fundraising events to support ACA International’s Education Foundation’s efforts in financial education and raise awareness about the importance of the industry. NEWS: ACA’s Spring Forum Concludes in Las Vegas Mon, 14 Mar 2016 06:00:00 GMT News Hundreds of credit and collection professionals took advantage of outstanding education sessions, networking opportunities and fabulous Las Vegas. CREDITORS: Credit Card Debt Continues to Increase Beyond Estimates Fri, 11 Mar 2016 13:39:00 GMT Creditors Increases in consumers’ balances and outstanding credit card debt in the U.S. reached record highs by the end of last year, fueled mostly by fourth-quarter activity. CREDITORS: Survey: College Students Report Success Managing their Money Fri, 11 Mar 2016 10:51:00 GMT Creditors A majority of college students are paying their bills on time and not spending beyond their means. NEWS: Navient Foundation Donates to Alzheimer’s Association of Greater Cincinnati Fri, 11 Mar 2016 09:00:00 GMT News The foundation’s contribution is helping the association’s programs and services for people affected by the disease to continue. NEWS: Future Regulation, Compliance Needs Dominate Day Two of ACA’s Spring Forum Fri, 11 Mar 2016 06:00:00 GMT News ACA leadership discussed upcoming changes to the regulatory landscape in the credit and collections industry, and how ACA plans to adapt to them. CFPB: CFPB Director Slated to Appear at House Financial Services Committee Hearing Thu, 10 Mar 2016 13:46:00 GMT CFPB The CFPB’s regulation of the auto industry, payday loans and more could be discussed by Richard Cordray and members of Congress. NEWS: ACA Updates SearchPoint Documents Thu, 10 Mar 2016 13:41:00 GMT News ACA International’s legal department has reviewed CFPB compliance bulletins, case law as well as statutes in Wisconsin following adoption of a legislative amendment allowing collectors to work from home. NEWS: ACA Member Obituary: Lee Allen West Thu, 10 Mar 2016 13:00:00 GMT News West worked in the industry for 40 years and was an active ACA member. NEWS: ACA Welcomes Hundreds of Credit and Collection Professionals to Spring Forum Thu, 10 Mar 2016 06:00:00 GMT News The three-day event started Wednesday in Las Vegas with sessions on compliance, healthcare and management for members of the credit and collection industry. CFPB: CFPB Releases Supervisory Report Highlighting Compliance and Positive Practices Wed, 09 Mar 2016 15:40:00 GMT CFPB The CFPB’s latest Supervisory Highlights report includes important information for the debt collection industry on FDCPA compliance, credit reporting, student loan servicing and more. NEWS: ACA Member Obituary: Leo R. Kane Wed, 09 Mar 2016 15:24:00 GMT News Kane was the founder and president of Credit Management Company in Pittsburgh. NEWS: Uptick in Consumer Credit Card Accounts Continues Wed, 09 Mar 2016 11:19:00 GMT News Average credit lines increased slightly as well, but the American Banker’s Association Credit Card Market Monitor shows consumers remain disciplined in their credit card use. NEWS: Navient Foundation Supports New Jersey School Technology Program Wed, 09 Mar 2016 05:00:00 GMT News Students in Mount Laurel, N.J. will have access to laptops as a result of the Navient Foundation’s donation. GOVERNMENT AFFAIRS: Student Loan Complaints Enter Top 10 Rankings in Illinois Tue, 08 Mar 2016 13:05:00 GMT Government Affairs The Illinois Attorney General’s annual list includes an uptick in education-related complaints and continued reports about consumer debt and identity theft. CFPB: CFPB Expands Complaint Database to Include Online Marketplace Lenders Tue, 08 Mar 2016 10:50:00 GMT CFPB The addition builds upon consumers’ options to file complaints about financial products and services through the CFPB. CREDITORS: Consumer Borrowing Takes a Hit in January Tue, 08 Mar 2016 10:42:00 GMT Creditors The Federal Reserve’s January consumer credit report shows the first decline in credit card borrowing in about a year. NEWS: From Collector: Are You Ready to Take Some Work Off Your Plate? Tue, 08 Mar 2016 09:00:00 GMT News Outsourcing can help small businesses focus on the essentials. Learn how one innovative agency outsourced all of its noncore functions and came out ahead. NEWS: IFCCE Applications Now Available Tue, 08 Mar 2016 08:30:00 GMT News ACA is also seeking nominations for the Member of the Year Award, James K. Erickson Continuous Service Award and Jonathan Elliot Judicial Advocacy Awards for presentation at the 2016 Convention & Expo in Denver. NEWS: ACA International Releases New FCRA Compliance Guide for Debt Collection Tue, 08 Mar 2016 06:05:00 GMT News This go-to guide for collection professionals comes in a new e-book format and provides the latest information debt collection professionals need to know about the Fair Credit Reporting Act. REPORTERS: ACA International Releases new FCRA Compliance Guide for Debt Collection Tue, 08 Mar 2016 06:00:00 GMT Reporters This go-to guide for collection professionals comes in a new e-book format and provides the latest information debt collection professionals need to know about the Fair Credit Reporting Act. NEWS: NACS Receives Healthier Tennessee Workplace Recognition for Third Year Tue, 08 Mar 2016 05:00:00 GMT News The ACA member company participates in health and wellness events throughout the year and is recognized for its encouragement of employees to live a healthy lifestyle and options provided in the workplace. GOVERNMENT AFFAIRS: President Obama Meets with Financial Regulators Mon, 07 Mar 2016 14:16:00 GMT Government Affairs The group, including CFPB Director Richard Cordray, discussed Wall Street reform, consumer financial protections and more. NEWS: VoApps Appoints New CEO Mon, 07 Mar 2016 09:59:00 GMT News Mark Chapman brings more than 25 years of experience to his role as CEO at the ACA affiliate member company. NEWS: Legal Reform Expert Harold H. Kim to Speak at Washington Insights Conference Mon, 07 Mar 2016 09:00:00 GMT News Kim will address the legal environment in the U.S. with ACA members at the exclusive event on Capitol Hill April 20-21. HEALTHCARE COLLECTIONS: Uninsured Rate Reaches Historic Low Fri, 04 Mar 2016 15:10:00 GMT Healthcare Collections The establishment of the Affordable Care Act has led to approximately 20 million people enrolling in insurance coverage since 2010. HEALTHCARE COLLECTIONS: Medical Debt Collection Complaints Decline in 2015 Fri, 04 Mar 2016 10:00:00 GMT Healthcare Collections The data from the Consumer Financial Protection Bureau’s online complaint portal, analyzed by Becker’s Hospital Review, could change as more complaints are filed and processed. NEWS: IACC Announces 2016-2018 Plan to Increase the Value of Membership for Members and Their Clients Fri, 04 Mar 2016 09:50:00 GMT News The International Association of Commercial Collectors’ new strategic plan aims to ramp-up education, foster young leaders, seek new collaborations and partnerships. NEWS: FTC’s Christopher Koegel Joins Lineup of Washington Insights Speakers Fri, 04 Mar 2016 09:20:00 GMT News Koegel, responsible for enforcement and policy work related to debt collection at the FTC, will speak at ACA’s exclusive member event in Washington, D.C. NEWS: CFPB’s Tom Pahl Slated to Return to ACA’s Washington Insights Conference Thu, 03 Mar 2016 12:38:00 GMT News The CFPB’s managing counsel will build upon discussion of debt collection rulemaking and more from his appearance at the 2015 event. CREDITORS: February 2016 Commercial Bankruptcy Filings Increase 32 Percent Over Last Year Thu, 03 Mar 2016 11:56:00 GMT Creditors Personal consumer filings declined while the American Bankruptcy Institute findings show more businesses need financial relief through bankruptcy. NEWS: ACA Updates SearchPoint Documents with TCPA Requirements Thu, 03 Mar 2016 11:00:00 GMT News ACA International’s legal department has updated analysis on the TCPA’s exemption for calls related to debts owed to or backed by the federal government as well as state laws in Illinois. NEWS: ConServe’s Jeans for Charity Provides Enhanced Services for Local Agencies Thu, 03 Mar 2016 10:00:00 GMT News The ACA member company donated proceeds from its Jeans for Charity program to the Juvenile Diabetes Research Foundation and the Association for the Blind and Visually Impaired. GOVERNMENT AFFAIRS: Wisconsin Governor Signs Legislation for Debt Collectors to Work at Home Wed, 02 Mar 2016 15:53:00 GMT Government Affairs The Wisconsin Collectors Association supported the legislation, which applies to employees of licensed collection agencies, signed by Gov. Scott Walker. NEWS: FTC Releases 2015 Report on Top Consumer Complaints Wed, 02 Mar 2016 15:50:00 GMT News ACA continues to understand the importance of data on complaints as a consumer tool as long as the complaints are verified for accuracy or wrongdoing. CFPB: CFPB Monthly Complaints Snapshot Highlights Prepaid Products Wed, 02 Mar 2016 10:22:00 GMT CFPB The CFPB has handled more than 811,000 complaints nationwide as of Feb. 1 and is expected to release regulations over prepaid products this year as those complaints increase. NEWS: American Profit Recovery Hires Long Time Credit and Collection Industry Leader Wed, 02 Mar 2016 09:00:00 GMT News Dale Schmitz joins the ACA member company as vice president of sales. CREDITORS: Report: Personal Bankruptcy Filings Continue Annual Decline Tue, 01 Mar 2016 12:35:00 GMT Creditors Research by Fitch Ratings indicates the filings should decrease again this year as the economy and consumers’ indebtness improves. HEALTHCARE COLLECTIONS: From Collector: The Next Phase of ICD-10 Tue, 01 Mar 2016 12:31:00 GMT Healthcare Collections How healthcare providers manage the progress of ICD-10 will determine how well they are able to protect their bottom line. GOVERNMENT AFFAIRS: Wisconsin Gov. Scott Walker Signs Debt Collection Reforms into Law Tue, 01 Mar 2016 11:59:00 GMT Government Affairs The legislation clarifies creditors’ rights and requirements to collect debts under the state law as well as financial documentation standards for court proceedings. NEWS: The Intelitech Group Hires New Associate Partner Tue, 01 Mar 2016 09:48:00 GMT News Russ Pachl, an experienced consultant for the credit and collection industry, joins the ACA affiliate member company to work on analytics and leveraging technology. HEALTHCARE COLLECTIONS: Improvement in Healthcare Affordability, Access Continues Mon, 29 Feb 2016 13:59:00 GMT Healthcare Collections The National Health Interview Survey’s updated results show fewer people are avoiding healthcare due to cost and a decline in the uninsured rate since passage of the Affordable Care Act in 2010. GOVERNMENT AFFAIRS: House and Senate Committees to Discuss FCC Oversight in March Mon, 29 Feb 2016 12:38:00 GMT Government Affairs ACA will attend both hearings for coverage on issues affecting members and the credit and collection industry. NEWS: Former CFPB General Counsel Meredith Fuchs Joins Capital One Mon, 29 Feb 2016 12:01:00 GMT News Fuchs started at the Consumer Financial Protection Bureau when it opened its doors in 2011 and also served as acting deputy director last year. NEWS: National Recovery Solutions Announces Executive Changes Mon, 29 Feb 2016 11:01:00 GMT News The ACA member company welcomes new leaders for sales, business development and product management. NEWS: Caine & Weiner Announces Internal Role Changes Mon, 29 Feb 2016 09:00:00 GMT News The ACA member company has new roles for its management team and recently hired a marketing manager. GOVERNMENT AFFAIRS: Legislation for Medical Debt Relief Introduced in Senate and House Fri, 26 Feb 2016 12:27:00 GMT Government Affairs The legislation would create permanent requirements for a 180-day waiting period before medical debts are documented with credit reporting agencies. NEWS: ACA Education Foundation Accepting Applications for 2016 Loomer-Mortenson Scholarships Fri, 26 Feb 2016 08:36:00 GMT News The ACA International Education Foundation will give $18,000 in scholarships to a total of 12 students for the first time. NEWS: Collection Bureau of the Hudson Valley, Inc. Achieves PPMS Certification Fri, 26 Feb 2016 08:00:00 GMT News The ACA International member company in Newburgh, N.Y. earned the collection industry’s premier agency certification. GOVERNMENT AFFAIRS: FCC Distributes Rule Internally on Use of Autodialers by Agencies Collecting on Federal Loans Thu, 25 Feb 2016 14:01:00 GMT Government Affairs The rule would be a middle ground between stricter FCC rules on autodialers set last year, which ACA is challenging in a lawsuit, and use of the technology by federal student and mortgage loan servicers. NEWS: NRSC Executive Director will speak at Washington Insights Thu, 25 Feb 2016 10:35:00 GMT News Ward Baker is a former campaign manager and liaison serving as executive director of the NRSC since 2014. NEWS: Navient Honors Employee for Job Excellence and Helping Others Thu, 25 Feb 2016 10:00:00 GMT News Jennifer Covert is a community volunteer and leader at Pioneer Credit Recovery, a subsidiary of Navient. CREDITORS: New York Fed: Consumers Experience Increasing Debt with Age Wed, 24 Feb 2016 13:37:00 GMT Creditors Millennials’ aggregate debt from 2003-2015 is declining compared to consumers ages 50-80 as a result of the aging population and change in the amount of debt per borrower as they age. CFPB: Citibank and Affiliates Reach Settlement Agreement with CFPB Wed, 24 Feb 2016 12:14:00 GMT CFPB The entities have agreed to provide relief to consumers and pay toward the CFPB’s Civil Penalty Fund to resolve allegations. NEWS: New Institute for Collection Leadership to Meet March 7-8 Wed, 24 Feb 2016 11:00:00 GMT News The organization established last year will meet for two days in Las Vegas to continue its mission as a resource for large company members and working on change in the credit and collection industry. NEWS: Navient Foundation Partners with Hearts & Hands Wed, 24 Feb 2016 09:00:00 GMT News The partnership resulted in donations of school supplies to help children local children near the Wilmington, Del., ACA member company. REPORTERS: ACA International Issues White Paper Response on Importance of Complaint Data Context Wed, 24 Feb 2016 06:00:00 GMT Reporters ACA’s response shows how a report from The Alliance for a Just Society on debt collection practices does not include context relative to practices of the credit and collection industry or the volume of data. NEWS: ACA Issues White Paper Response on Importance of Complaint Data Context Wed, 24 Feb 2016 06:00:00 GMT News ACA’s response, which is part of a new, on-going research initiative, shows how a report from The Alliance for a Just Society on debt collection practices does not include context relative to practices of the credit and collection industry or the volume of data. NEWS: Study Connects Consumers’ Collection Records and Eviction Rates Tue, 23 Feb 2016 13:20:00 GMT News TransUnion finds high collection records rates for consumers with prior evictions from a rental property. NEWS: From Collector: Can You Hear Me Now? Tue, 23 Feb 2016 09:49:00 GMT News Learn how to overcome acoustic challenges on the collection floor. NEWS: ConServe Recognized Among Training Magazine’s Top 125 Tue, 23 Feb 2016 09:00:00 GMT News The ACA member company is recognized for its training program for the second consecutive year. NEWS: IACC Elects 2016 Board of Directors Tue, 23 Feb 2016 06:00:00 GMT News The International Association of Commercial Collectors, Inc. (IACC) recently elected its board of directors for the 2016 year during the association’s 45th Annual Convention in Miami Beach, Fla. NEWS: The Midtown Men to Close ACA’s 2016 Convention on a High Note Tue, 23 Feb 2016 06:00:00 GMT News Four stars from the original cast of Broadway’s Jersey Boys will perform as part of the President’s closing celebration for the event, June 16-18 in Denver. NEWS: Check Into Cash Donates Food to Caring Place in Cleveland, Tenn. Mon, 22 Feb 2016 10:00:00 GMT News The food drive resulted in approximately 4,200 pounds of food and supplies donated to the organization. NEWS: Zealandia Capital, Inc. Achieves PPMS Certification Mon, 22 Feb 2016 09:00:00 GMT News The ACA member company enhanced its procedures and implemented a new compliance management system. NEWS: Debt Collection Arrest Story Debunked Mon, 22 Feb 2016 00:01:00 GMT News New evidence shows that debt collectors tried to contact a Texas man about his student loan debt, and he was ultimately arrested for failure to appear in court. GOVERNMENT AFFAIRS: Wisconsin Collectors Association Makes Headway on Legislative Efforts Fri, 19 Feb 2016 15:29:00 GMT Government Affairs The Wisconsin unit has worked on legislation impacting the credit and collection industry in recent years, including a wage garnishment bill and an amendment to statutes to allow for licenses work-at-home collectors. CFPB: CFPB Issues Final Policy on No-Action Letters Fri, 19 Feb 2016 13:12:00 GMT CFPB Despite significant criticism that the proposed policy was too flawed to offer any meaningful benefit, the CFPB has moved forward to finalize a no-action letter policy that substantially mirrors the original proposal. NEWS: Credit Systems International Hires New Compliance Team Member Fri, 19 Feb 2016 09:00:00 GMT News Victoria Sheedy is corporate counsel at the Texas-based ACA member company. GOVERNMENT AFFAIRS: ACA Participates in Eighth Annual NMLS Conference & Training Thu, 18 Feb 2016 15:34:00 GMT Government Affairs ACA joined a panel of regulators and attorneys to discuss state and national trends in debt collection. CREDITORS: Survey: Consumers Will Use Tax Refunds for Savings, Paying Down Debt Thu, 18 Feb 2016 13:02:00 GMT Creditors The National Retail Federation annual survey shows consumers’ continued focus on financial security through how they plan to use their tax refunds. NEWS: Northland Group Employees Donate to Various Organizations Thu, 18 Feb 2016 13:00:00 GMT News The employees chose nearly 40 different charities to support in 2015. NEWS: ACA Member NACS ‘Goes Red for Healthier Hearts’ Thu, 18 Feb 2016 09:00:00 GMT News The company has been recognized by the American Heart Association as a gold level Fit-Friendly Worksite since 2012. GOVERNMENT AFFAIRS: FTC Issues Annual Report on Debt Collection Enforcement Thu, 18 Feb 2016 08:01:00 GMT Government Affairs The Federal Trade Commission increased its enforcement actions in 2015, in partnership with the CFPB, and opened up dialogue with representatives of the credit and collection industry. NEWS: Former Starbucks CEO Confirmed as Keynote Speaker at 2016 Convention & Expo Thu, 18 Feb 2016 06:00:00 GMT News Jim Donald will talk leadership at ACA’s annual event; registration is open now for even more access to leadership knowledge, networking and more. NEWS: BBB Report: Complaints About Debt Collectors Continue to Decline Wed, 17 Feb 2016 16:00:00 GMT News A majority of collection agencies also continue to respond to consumers’ complaints in a timely manner. CREDITORS: Consumers’ Spending Activity Slows in December 2015 Wed, 17 Feb 2016 13:50:00 GMT Creditors The Federal Reserve Bank of New York’s latest economic snapshot shows some decline in spending growth in the end of the year compared to November 2015. NEWS: Delta Outsource Group, Inc. Strengthens Senior Leadership Team Wed, 17 Feb 2016 13:45:00 GMT News Melvin Powell brings more than 30 years of experience to his new role as senior vice president of operations. NEWS: Reminder: Reserve Your Spot Now for the ACA of Texas Conference Wed, 17 Feb 2016 13:00:00 GMT News The hotel group rate for the 68th annual event featuring the latest on compliance, legal issues, regulatory updates and more ends Monday, Feb. 22. NEWS: Make Connections for Your Business at ACA’s 2016 Spring Forum & Expo Wed, 17 Feb 2016 05:30:00 GMT News The three-day event with education, networking and an Expo Hall for business vendors is just a month away in Las Vegas. NEWS: Coast Professional Helps Military Family Through ARMing Heroes Tue, 16 Feb 2016 12:43:00 GMT News Nationwide fundraising efforts through ARMingHeroes help America’s veterans meet different needs. NEWS: Consumer Complaints and Litigation Fluctuate to Start 2016 Tue, 16 Feb 2016 10:56:00 GMT News Of the 2,705 CFPB complaints filed about debt collectors in January, collection agencies responded to 91 percent of them in a timely manner. NEWS: From Collector: Flip the Switch on New Technology Tue, 16 Feb 2016 09:38:00 GMT News Do you resist change? Adapting to new technology can be scary, but failure to keep up can cripple your business. Learn how to successfully implement new technology without disrupting your workflow. NEWS: Members Declare Candidacy for ACA International Board of Directors Tue, 16 Feb 2016 06:00:00 GMT News The Council of Delegates will elect four new board members in June. CREDITORS: NY Fed Reports Moderate Increase in Household Debt Fri, 12 Feb 2016 10:37:00 GMT Creditors The final report on balances for auto, mortgage and credit card loans from 2015 shows an uptick across the board, but levels still well below the recession-era peak. CREDITORS: Study: Available Credit Fuels Consumers’ Short and Long-Term Debt Fri, 12 Feb 2016 08:00:00 GMT Creditors The Federal Reserve Bank of Boston finds consumers have higher credit availability at a young age, as well as higher debt and less savings to prepare for their financial futures. NEWS: Linebarger Goggan Blair & Sampson Makes Key Leadership Appointments Fri, 12 Feb 2016 07:00:00 GMT News The ACA member company announces a new chief operating officer and director of public affairs. GOVERNMENT AFFAIRS: IRS Commissioner Pushes Back Timeline for Private Debt Collection Program Thu, 11 Feb 2016 14:09:00 GMT Government Affairs Instead of having contracts out to private collection agencies by March 1, IRS Commissioner John Koskinen told Congress the agency will have a timeline for program implementation by the end of the month. GOVERNMENT AFFAIRS: ACA Member Meets with U.S. Rep. Bob Dold in Illinois District Thu, 11 Feb 2016 11:30:00 GMT Government Affairs Eric Mock discussed the TCPA and the FCC’s order on the law during the meeting this week. ACA encourages members to connect with their elected representatives by attending the upcoming Washington Insights Conference. NEWS: The Time to Be on Capitol Hill is Now Thu, 11 Feb 2016 05:30:00 GMT News ACA International’s Washington Insights Conference, exclusively for members, brings industry professionals, regulators and legislators together to discuss important issues for 2016 and beyond. GOVERNMENT COLLECTIONS: Ed Announces New Student Aid Enforcement Unit Wed, 10 Feb 2016 13:41:00 GMT Government Collections The federal effort builds on actions by the Obama Administration to continue to protect student borrowers. NEWS: Industry Leaders Slated to Speak at ACA of Texas Conference Wed, 10 Feb 2016 13:00:00 GMT News Learn the latest on compliance, legal issues, regulatory updates and more during the comprehensive three-day event returning for its 68th year. NEWS: Navient Foundation Donates $15,000 to Help University of Delware Students Wed, 10 Feb 2016 09:00:00 GMT News The grant will support low-income and first-generation students. NEWS: Registration for the ACA 2016 Convention & Expo Now Open Wed, 10 Feb 2016 06:00:00 GMT News Sign up now for ACA’s biggest event of the year for professionals in the credit and collection industry. NEWS: From Collector: Identifying the Imposter Tue, 09 Feb 2016 13:30:00 GMT News How to successfully navigate the Consumer Financial Protection Bureau’s Consumer Complaint Database in cases of mistaken identity. NEWS: Survey: Online Databases Improve Right Party Contacts for Collectors Tue, 09 Feb 2016 12:17:00 GMT News Just more than half of survey respondents said they consistently use online databases for right party contact information. CREDITORS: Report: Average Credit Card Debt Increases Among Consumers Tue, 09 Feb 2016 11:40:00 GMT Creditors While revolving credit has increased since 2010, the average household’s credit card debt has fluctuated. CREDITORS: Consumers’ Earnings and Spending Expectations Increase in January Tue, 09 Feb 2016 10:30:00 GMT Creditors The Federal Reserve Bank of New York’s latest findings show some spending and earnings growth expectations are bouncing back, but they still remain well below past averages. NEWS: Student Debt May Have Growing Impact on Households’ Retirement Tue, 09 Feb 2016 10:00:00 GMT News Risk of inadequate retirement income in the U.S. is increasing as student debt is on the rise, according to a new study. NEWS: Flock Specialty Finances Hires New Business Development Executive Tue, 09 Feb 2016 09:00:00 GMT News Greg Paulo has 25 years of accounts receiveables management industry experience prior to joining the ACA affiliate member company. CREDITORS: Speakers Announced for Spring Forum & Expo Creditors Education Sessions Mon, 08 Feb 2016 16:00:00 GMT Creditors Compliance, technology and regulatory updates will be presented for creditor audiences March 10 during ACA’s premier educational event of the spring season. CREDITORS: Consumer Borrowing Increase Reaches Three-Month High Mon, 08 Feb 2016 12:30:00 GMT Creditors The Federal Reserve’s December consumer credit report shows auto and student loans influenced the increase to end 2015. NEWS: Founder of Delmarva Collections Appointed to Maryland Licensing Board Mon, 08 Feb 2016 11:00:00 GMT News ACA member Joanne Young is serving her fourth consecutive term on the board. NEWS: U.S. Rep. Andy Barr Joins Lineup of Washington Insights Speakers Fri, 05 Feb 2016 14:38:00 GMT News Barr will share updates through his role on the House Financial Services Committee at the two-day conference open exclusively to ACA members. CFPB: CFPB Issues Compliance Bulletin on FCRA Requirements Fri, 05 Feb 2016 12:31:00 GMT CFPB The CFPB’s latest bulletin focuses on the FCRA’s requirement that furnishers establish and implement reasonable written policies and procedures regarding the accuracy and integrity of information furnished to all CRAs, including specialty CRAs. CREDITORS: Total Bankruptcy Filings Continue to Decrease Fri, 05 Feb 2016 11:28:00 GMT Creditors After filings declined 10 percent in 2015, numbers for January show total filings declined from December. NEWS: ACA Member Obituary: Jerry L. Helvey Fri, 05 Feb 2016 11:00:00 GMT News Helvey, the founder Helvey & Associates, was a member of ACA for many years and received many honors from the association. NEWS: Deadline Reminder: ACA International Seeks Candidates for the 2016 / 17 Board of Directors Fri, 05 Feb 2016 06:00:00 GMT News The deadline to apply for four open board seats is February 8, 2016. GOVERNMENT AFFAIRS: House of Representatives Passes Legislation to End Operation Choke Point Thu, 04 Feb 2016 15:00:00 GMT Government Affairs The bill, approved by a 250-169 bipartisan vote, prohibits federal regulators from directly or indirectly coercing banks to terminate relationships with legitimate business entities. NEWS: Unit Recognition Nomination Forms Available Now Thu, 04 Feb 2016 14:14:00 GMT News ACA is seeking nominations from members to honor their unit leaders during the Convention & Expo this year in Denver as well as in ACA’s publications. NEWS: A-Lign Increases its Commitment to the Community Thu, 04 Feb 2016 14:12:00 GMT News The ACA affiliate member company donated to many charities on behalf of its clients last year. NEWS: ACA Updates SearchPoint Documents with Illinois Requirements Thu, 04 Feb 2016 10:04:00 GMT News The latest SearchPoint changes to State Special Text documents focus on notices in the state of Illinois. NEWS: Update: Spring Forum Early Bird Registration Extended Until Feb. 8 Thu, 04 Feb 2016 06:00:00 GMT News Reserve your spot at ACA’s premier educational event of the spring season now for access to more than 30 educational sessions, including a new line-up for creditors, networking opportunities and more.