Credit and Collection Industry News - ACA International ACA International - An international trade association of credit and collection professionals. en-us Sun, 19 Apr 2015 04:00:00 GMT NEWS: Prime Expo Space is Limited for ACA’s 2015 Convention & Expo Fri, 17 Apr 2015 13:00:00 GMT News Exhibitors at the credit and collection industry’s premier event will showcase their products to more than 850 attendees and have opportunities to network with the most active agencies from the industry. GOVERNMENT AFFAIRS: New York Attorney General Obtains Settlement from Debt Buyer Fri, 17 Apr 2015 11:40:00 GMT Government Affairs Asta Funding Funding, Inc. and its subsidiaries Palisades Collection, LLC and Palisades Acquisition XVI, LLC continue to consistently emphasize strict compliance with the law and have reached a settlement with the New York Attorney General. GOVERNMENT AFFAIRS: CFPB Managing Regulatory Counsel Provides Update on Debt Collection Rulemaking Efforts at ACA’s Washington Insights Conference Fri, 17 Apr 2015 11:00:00 GMT Government Affairs Tom Pahl describes the CFPB’s debt collection rulemaking process as a “triathlon.” NEWS: New York Fed Research Shows Number of Active Student Loan Borrowers is Decreasing Fri, 17 Apr 2015 10:40:00 GMT News In a recent presentation about the economic recovery, the New York Federal Reserve shared research showing that aggregate outstanding student loan balances and the number of consumers with outstanding student loan debt are increasing at a steady rate, however the number of borrowers taking on new loans each year is declining. NEWS: EOS CCA Adds New Staff to Sales Team Fri, 17 Apr 2015 10:00:00 GMT News The experienced new employees bring years of sales, customer care and receivables management experience to the ACA member company. NEWS: CFPB Ombudsman Speaks to ACA Members About Her Role Within the Bureau Thu, 16 Apr 2015 14:40:00 GMT News Wendy Kamenshine, during a presentation at ACA’s Washington Insights Conference, describes how the Ombudsman’s Office can assist the credit and collection industry. NEWS: Employees Recognize Choice Recovery in Top Workplace Survey Thu, 16 Apr 2015 13:55:00 GMT News Company founder Chad Silverstein says employee retention contributes to its success as well as its goal to change the perception of the credit and collection industry. GOVERNMENT AFFAIRS: Federal Trade Commission Releases 2014 Annual Highlights Thu, 16 Apr 2015 13:40:00 GMT Government Affairs The annual report includes a summary of the FTC’s work to advance government policy, amicus briefs filed in debt collection cases as well as educational programs and law enforcement actions. GOVERNMENT AFFAIRS: CFPB Transparency Bill Passes with Majority Vote in the House Thu, 16 Apr 2015 11:20:00 GMT Government Affairs The Senate will now consider the Bureau Advisory Commission Transparency Act after a 401-2 vote in the House of Representatives. GOVERNMENT AFFAIRS: TCPA Experts Speak at ACA’s Washington Insights Conference Thu, 16 Apr 2015 11:00:00 GMT Government Affairs Former Federal Communications Commission Chief of Staff Adonis Hoffman credits ACA’s advocacy efforts for raising concern over the serious unintended consequences caused by the TCPA. NEWS: Federal Judge Dismisses Lawsuits Against U.S. Department of Education Wed, 15 Apr 2015 15:00:00 GMT News Four agencies originally filed the lawsuits in February alleging that the Department of Education unfairly and arbitrarily ended their student loan debt collection contracts. GOVERNMENT AFFAIRS: Members of Congress Address Industry Professionals During ACA’s Washington Insights Conference Wed, 15 Apr 2015 14:47:00 GMT Government Affairs ACA International heard from representatives of the House Financial Services Committee on issues such as Operation Choke Point and laws affecting the credit and collection industry. CFPB: CFPB Finalizes Rule Aimed at Improving Credit Card Agreement Submission Process Wed, 15 Apr 2015 14:20:00 GMT CFPB The bureau will temporarily suspend card issuers’ obligation to submit credit card agreements for one year. NEWS: Federal Reserve Bank of St. Louis Research Shows High Student Loan Delinquency Rates Wed, 15 Apr 2015 14:00:00 GMT News Almost one in three consumers in the U.S. who are paying student loans are at least 30 days behind on their payments, The Wall Street Journal reports. According to the article and new findings from the Federal Reserve Bank of St. Louis, the 31.5 percent delinquency rate is more than figures released by the U.S. Department of Education and Federal Reserve Bank of New York. NEWS: Capitol Hill Visits Planned for Day Two of Washington Insights Conference Wed, 15 Apr 2015 05:00:00 GMT News In one afternoon, ACA International members will meet with many legislators to discuss issues that affect the credit and collection industry. NEWS: Applications for ACA Member Designations are Now Available Tue, 14 Apr 2015 14:12:00 GMT News ACA members may apply for the 2015 IFCCE, MCE, Members Attorney Program and Asset Buyers Executive Designations, which will be presented at the 2015 ACA International Convention & Expo. GOVERNMENT AFFAIRS: FTC and Illinois Attorney General File Complaint in Case Against Fake Debt Collection Operation Tue, 14 Apr 2015 13:00:00 GMT Government Affairs The individuals and companies named in the complaint allegedly violated Illinois laws, the FTC Act and FDCPA by using threats to convince consumers to pay debts on payday loans they did not owe. NEWS: There is Still Time to Participate in Collectors Challenge Month Tue, 14 Apr 2015 11:00:00 GMT News ACA International has ideas available for companies participating in fundraisers to support the ACA International Education Foundation. CREDITORS: Consumers’ Expectations Rebounded in March Tue, 14 Apr 2015 10:18:00 GMT Creditors The Survey of Consumer Expectations results show household spending increases while expected credit availability remains unchanged. NEWS: Converging on Capitol Hill: ACA International’s Washington Insights Conference Starts Today Tue, 14 Apr 2015 05:00:00 GMT News The event, including presentations from legislators and regulatory representatives, will help the credit and collection industry make its voice heard on Capitol Hill. NEWS: Debt Brokers Settle FTC Charges They Exposed Consumers’ Information Online Mon, 13 Apr 2015 15:58:00 GMT News The settlement includes establishing and maintaining security programs that will protect consumers’ personal information. Bayview Solutions, LLC, an ACA member, has taken steps to improve the company’s processes since a complaint was filed last year, and will provide a statement on the settlement this week. CFPB: CFPB Targets Debt Collection Service Providers in Phantom Debt Suit Mon, 13 Apr 2015 15:52:00 GMT CFPB ACA International is taking special notice of this case as the CFPB appears for the first time to target service providers, claiming they are liable for failing to stop a debt collection operation that allegedly engaged in fraudulent and illegal collection tactics. NEWS: ACA Offers Repeat Training on Overcoming Healthcare Credit Reporting Challenges Mon, 13 Apr 2015 13:50:00 GMT News The training from ACA International’s Spring Forum & Expo provides critical information the topic, which is a focus of the Consumer Financial Protection Bureau, consumer reporting agencies and New York’s attorney general. NEWS: BillingTree’s 2015 ARM Industry Survey Report Now Available Mon, 13 Apr 2015 13:39:00 GMT News The third annual survey shows agency size is no longer a barrier to technology adoption and compliance continues to be a top concern in the industry. GOVERNMENT AFFAIRS: House of Representatives Will Consider Bureau Advisory Commission Transparency Act Mon, 13 Apr 2015 11:00:00 GMT Government Affairs The legislation, from U.S. Rep. Sean Duffy, is designed to create more transparency and accountability at the Consumer Financial Protection Bureau. NEWS: Comedian Dennis Miller will Entertain at ACA International’s President’s Closing Celebration in July Fri, 10 Apr 2015 13:41:00 GMT News ACA International will celebrate Jim Richards’ installation as 2015/16 president followed by an entertainment program by Miller on the final day of the 2015 ACA International Convention & Expo in Boston. HEALTHCARE COLLECTIONS: Commonwealth Fund Study Finds Medical Bill Problems Continue in Nation’s Largest States Fri, 10 Apr 2015 11:15:00 GMT Healthcare Collections The health insurance survey highlights connection between state policies and access to healthcare in California, Florida, New York and Texas. CREDITORS: New York Fed Provides Look at Regional Household Debt and Credit Fri, 10 Apr 2015 11:00:00 GMT Creditors The reports show consumers in New York, New Jersey and Connecticut have higher balances on student loans and credit cards, for example, compared to the national average. CFPB: CFPB Academic Research Council Hosts Annual Meeting May 7 Fri, 10 Apr 2015 10:50:00 GMT CFPB The council will present new information on consumer finance and CFPB Director Richard Cordray will speak during the meeting. GOVERNMENT AFFAIRS: House Financial Services Committee Leaders Call on Federal Agencies to Disavow Operation Choke Point Thu, 09 Apr 2015 14:50:00 GMT Government Affairs The committee issued the request in letters to the federal agencies and is also calling on the leaders to ensure businesses’ accounts with financial institutions are terminated based on potential risk, not political motive. NEWS: Expand Your Knowledge Through Loomer-Mortensen Scholarships Thu, 09 Apr 2015 14:45:00 GMT News Applications, through the ACA International Education Foundation, are available for those working in or affiliated with the credit and collection industry and their dependent children. NEWS: ACA International Instructors Present Tips for Hiring Collectors Thu, 09 Apr 2015 14:38:00 GMT News On May 14, two ACA certified instructors will share their guidelines for hiring collectors and choosing new or experienced professionals in the industry to join an agency. NEWS: Account Control Technology Foundation Releases “Beware the Debt Monster” Video for National Financial Literacy Month Thu, 09 Apr 2015 14:28:00 GMT News The video is part of a campaign to build financial awareness by highlighting the dangers of unaddressed consumer debt. CFPB: CFPB Launches Nationwide Effort to Advance Financial Education in Schools Thu, 09 Apr 2015 13:23:00 GMT CFPB The effort includes releasing a guide for policymakers and all members of the financial education community to follow when implementing financial education across the U.S. NEWS: Best-Selling Author and Organizational Consultant Joseph Michelli Slated to Speak at 2015 ACA International Convention & Expo Wed, 08 Apr 2015 14:00:00 GMT News The session, Ordinary into Extraordinary, on July 21 will present credit and collection industry professionals with strategies for providing excellent customer service and tactics to be leaders in re-creating a work environment. CREDITORS: Consumer Delinquencies Rise Slightly in Fourth Quarter Wed, 08 Apr 2015 13:20:00 GMT Creditors The delinquencies in closed-end loans and bank cards still remain near historical lows as consumers are cautious about accumulating more debt. NEWS: Consumer Borrowing for Student and Auto Loans Surges in February Wed, 08 Apr 2015 11:15:00 GMT News The increase in nonrevolving debt offsets a $3.7 billion drop in consumers’ credit-card spending. NEWS: Credit Consulting Services Recognized for Business Success and Community Involvement Wed, 08 Apr 2015 10:59:00 GMT News The ACA member company recently received a Large Business of the Year award from the Salinas Valley Chamber of Commerce. NEWS: 4 Star Resolution Case Proceeds to Mediation Tue, 07 Apr 2015 13:01:00 GMT News A New York judge has ordered mediation between the ACA member company, Federal Trade Commission and New York attorney general to resolve a lawsuit filed in February. NEWS: Survey: Prepaid Debit Card Fees are Commonplace, but Vary Widely Tue, 07 Apr 2015 12:45:00 GMT News The CFPB has proposed strong federal protections for consumers using prepaid products. NEWS: ACA Member Dances to Help Make a Difference Tue, 07 Apr 2015 11:30:00 GMT News North American Credit Services’ Joel Henderson joins Dancing with the Stars Chattanooga to raise money for a local charity. NEWS: ACSI Announces New Chief Operating Officer Tue, 07 Apr 2015 11:15:00 GMT News Rick Blair joined ACSI in 2001 and is now responsible for leading the company’s operational efforts to serve its clients. NEWS: First Quarter Bankruptcy Filings Decline 15 Percent from 2014 Tue, 07 Apr 2015 11:00:00 GMT News Declining bankruptcy totals are expected to continue through 2015 due to favorable interest rates for businesses and stagnant consumer debt levels. NEWS: Pilot Program From FICO and Partners Could Increase Access to Credit Mon, 06 Apr 2015 14:32:00 GMT News The program uses alternative data, such as utility bills and property records, to create scores for millions of consumers lacking traditional credit history. CFPB: CFPB Announces Meeting on Consumer Reporting Process Mon, 06 Apr 2015 12:02:00 GMT CFPB The April 22 meeting will feature information from CFPB Director Richard Cordray and a discussion on credit scores and reporting. NEWS: ACA Seeks Member Award Applications and Nominations Mon, 06 Apr 2015 11:15:00 GMT News The awards include Member of the Year and the James K. Erickson Continuous Service Award in honor of the past ACA president and distinguished award recipient. HEALTHCARE COLLECTIONS: New Interactive Tool Allows Users to Explore Trends in U.S. Health Spending Mon, 06 Apr 2015 11:00:00 GMT Healthcare Collections The tool provides access to five decades of data on spending by federal and local governments and individuals in 15 different categories of health services. NEWS: Learn What’s Next for the Collection Industry at the 2015 ACA International Convention & Expo Mon, 06 Apr 2015 09:50:00 GMT News Registration for the three-day event, featuring expert speakers, engaging educational sessions and industry networking opportunities, is now open and savings are available through May 22. NEWS: Midwest Collections Conference Hotel Reservation Deadline is Today Fri, 03 Apr 2015 05:00:00 GMT News The premier event for ACA members from Arkansas, Iowa, Kansas and Missouri will feature business networking opportunities, educational events and exhibitions. NEWS: ACA International Offers In-Depth Training on FDCPA Thu, 02 Apr 2015 11:55:00 GMT News The online seminar is an opportunity to stay up-to-date on the latest Fair Debt Collection Practices Act case law and Consumer Financial Protection Bureau guidance and regulatory enforcement actions impacting compliance with the FDCPA. CREDITORS: Fair Isaac Corp. Offers Consumers Access to Additional Credit Scores Thu, 02 Apr 2015 11:37:00 GMT Creditors The scores are used most frequently by lenders for mortgages, auto loans and credit cards. NEWS: Column: Consumers Aren’t Experiencing Slowdown in Healthcare Expenditures Thu, 02 Apr 2015 11:00:00 GMT News Despite recent record-low growth in healthcare spending and premiums in the U.S., a poll of consumers shows they are not feeling the slowdown in costs, Drew Altman, president and CEO of the Kaiser Family Foundation writes in his latest column for The Wall Street Journal. According to Altman, in 2013, only 3 percent of consumers said healthcare costs were rising at a slower rate and 52 percent said the costs were increasing at a faster rate. NEWS: Navy SEAL Robert O’Neill Will Present Keynote Address at the 2015 ACA International Convention & Expo Wed, 01 Apr 2015 15:54:00 GMT News The opening general session at the Boston event, July 20, will feature O’Neill’s keynote presentation,“Never Quit.” CFPB: CFPB Issues Fourth Annual Fair Debt Collection Practices Act Report Wed, 01 Apr 2015 11:27:00 GMT CFPB The Consumer Financial Protection Bureau report includes an overview of complaints to the bureau, its enforcement actions, and progress on the development of proposed rules for the debt collection industry. NEWS: ACA Comments on the Proposed Certification Program for Access to the Death Master File Wed, 01 Apr 2015 11:00:00 GMT News ACA urges that the Proposed Rule be modified to ensure that the new certification requirement will not be triggered by access to “fact of death” and “date of death” information. NEWS: Report: CFPB Payday Lending Proposed Rules Should Include Ability to Repay Wed, 01 Apr 2015 10:55:00 GMT News The Center for Responsible Lending issues a report on payday lending defaults following the CFPB’s announcement of its framework for proposed rules in the payday lending industry. GOVERNMENT AFFAIRS: West Virginia Governor Signs Debt Collection Law Tue, 31 Mar 2015 14:01:00 GMT Government Affairs The West Virginia Collectors Association has been working with the state legislature to address issues with the law and make the state code consistent with the federal Fair Debt Collection Practices Act. GOVERNMENT AFFAIRS: Sen. Mike Crapo Proposes Legislation Requiring Additional Review of CFPB Rules Tue, 31 Mar 2015 13:45:00 GMT Government Affairs The legislation would make a 10-year review process apply to the Consumer Financial Protection Bureau and Dodd-Frank rules in an effort to reduce regulatory burden. NEWS: TCPA Cases Continue to Decline while Complaints to CFPB Increase in February Tue, 31 Mar 2015 11:00:00 GMT News WebRecon reports the early data for 2015 is not enough to draw conclusions on trends in litigation filings. NEWS: ACA International Concludes Successful Spring Forum in San Antonio Mon, 30 Mar 2015 13:50:00 GMT News The three-day event provided education on healthcare collections and compliance as well as legislative and regulatory updates related to the credit and collection industry. NEWS: Elected Officials Meet with California Association of Collectors During Legislative Day Mon, 30 Mar 2015 13:10:00 GMT News California Assemblyman Mike Gatto was honored during the event. CREDITORS: Survey: Nearly Half of Consumers Are Saving Enough of Their Incomes Mon, 30 Mar 2015 13:00:00 GMT Creditors reports the middle class in the U.S. has the best savings rates and that the recent Financial Security Index shows consumers’ overall financial situation is progressing. NEWS: Polaris Releases Hiring Benchmarking Survey Results Mon, 30 Mar 2015 11:30:00 GMT News The ACA affiliate member’s 2014 Credit & Collections Hiring Benchmarking Survey shows trends in turnover in collections roles and growth in full-time collections jobs. NEWS: ConServe Honored as Top Employer Among Large Companies in Rochester Area Mon, 30 Mar 2015 11:21:00 GMT News The ACA member company earned the recognition based on employee feedback to a top workplace survey. NEWS: Your Data Furnisher Responsibilities are Changing - What You Need to Know Fri, 27 Mar 2015 11:30:00 GMT News The three major consumer reporting agencies recently announced new policies that will affect furnishers’ credit reporting obligations. CFPB: CFPB Outlines Preliminary Framework for Payday Lending Proposed Rules at Field Hearing Fri, 27 Mar 2015 11:14:00 GMT CFPB The proposals under consideration would put in place federal rules for short-term and higher-cost loans using an “ability to pay” standard. CFPB: CFPB Moves Closer to Convening Small Business Review Panel for Payday Lending Rulemaking Fri, 27 Mar 2015 11:00:00 GMT CFPB The panel will provide feedback on how the Consumer Financial Protection Bureau’s payday lending proposals under consideration will impact small businesses affected by the rules. GOVERNMENT AFFAIRS: Legislation and Budget Amendments to Rein in CFPB Face Opposition from President Obama Fri, 27 Mar 2015 10:40:00 GMT Government Affairs The House Financial Services Committee approved CFPB legislation this week and House and Senate Republicans also set their budgets before a two-week Congressional recess. CREDITORS: Survey: Consumers Report Higher Likelihood of Applying for Credit Fri, 27 Mar 2015 10:15:00 GMT Creditors The Federal Reserve Bank of New York releases research on expected trends in applications for auto loans, credit cards, credit card limit increases, mortgages and mortgage refinancing. NEWS: ACA Members Kick Off Spring Forum with Golf Tournament to Support ACPAC Thu, 26 Mar 2015 11:59:00 GMT News Successful event benefits political advocacy efforts by ACA’s Political Action Committee. CREDITORS: Economic Gains Boost Lender Confidence and Increase Credit Availability in Third Quarter Thu, 26 Mar 2015 11:45:00 GMT Creditors The gains are consistent with increases in personal consumption expenditures and continued improvement in retail sales. NEWS: Sen. Elizabeth Warren’s Student Loan Refinancing Measure Voted Down Again Thu, 26 Mar 2015 11:30:00 GMT News A budget amendment from Sen. Elizabeth Warren (D-Mass.) to allow student loan refinancing at lower interest rates was voted down on March 25, The Hill reports. She said the student loan debt problem in the U.S. continues to get worse as her plan continues to face opposition. NEWS: Will Savings From High-Deductible Health Plans Last? Thu, 26 Mar 2015 11:14:00 GMT News Kaiser Health News reports costs from high-deductible health plans, for employers, employees and insurance companies, typically decline in the first year of coverage or at least rise at a slow rate. But what happens after that? Research shows savings at companies offering high-deductible plans lasted for up to three years. However, consumers may avoid preventative care because of high costs in their plan and end up with more expensive charges for an emergency procedure down the road. REPORTERS: ACA International Introduces ‘One-Click’ Access to Critical Compliance Information Wed, 25 Mar 2015 15:45:00 GMT Reporters ACA SearchPoint addresses members’ need for instant and up-to-date guidance GOVERNMENT AFFAIRS: House Subcommittee Critiques FDIC’s Response to Operation Choke Point Wed, 25 Mar 2015 14:29:00 GMT Government Affairs Legislators discussed the impact of the operation on legitimate businesses, including debt collectors, with FDIC Chairman Martin Gruenberg. HEALTHCARE COLLECTIONS: Most Patients Would Avoid Healthcare Providers After a Data Breach Wed, 25 Mar 2015 14:15:00 GMT Healthcare Collections TransUnion Healthcare conducted a survey revealing the impact a data breach could have on healthcare providers’ patient visits. NEWS: Conference Board Leading Economic Index for the U.S. Increases Again Wed, 25 Mar 2015 14:02:00 GMT News Moderate growth is expected in the months ahead. NEWS: California Unit Educational Foundation Issues College Scholarships Wed, 25 Mar 2015 12:03:00 GMT News Three finalists were selected based on their essays about the importance of good financial credit during college. NEWS: ACA’s Spring Forum is Here Wed, 25 Mar 2015 04:00:00 GMT News The ACA International event, with educational and networking opportunities for credit and collection professionals, begins today in San Antonio. HEALTHCARE COLLECTIONS: Uncompensated Care Costs Decline as Coverage Expands Under the Affordable Care Act Tue, 24 Mar 2015 11:15:00 GMT Healthcare Collections Growing Medicaid availability contributed to the decline, according to the Department of Health and Human Services. HEALTHCARE COLLECTIONS: Households Eligible for Affordable Care Act Tax Subsidies Could Owe Money Tue, 24 Mar 2015 11:00:00 GMT Healthcare Collections An analysis by the Kaiser Family Foundation shows taxpayers whose income is higher than what they projected when applying to receive subsidies could be required to repay all or a portion of the credit. NEWS: ACA Member Named to ARMing Heroes’ Board Mon, 23 Mar 2015 13:48:00 GMT News Dexter Smith joins the credit and collection industry’s charity for military veterans, which has an expanded team poised to serve more veterans than ever before. GOVERNMENT AFFAIRS: Georgia Senator Presents Budget Amendment for CFPB Mon, 23 Mar 2015 13:37:00 GMT Government Affairs The amendment would ensure the CFPB is subject to the congressional appropriations process. NEWS: Learn More About the Brand-New ACA SearchPoint at Spring Forum Mon, 23 Mar 2015 12:46:00 GMT News ‘One click’ tool provides critical compliance information. GOVERNMENT AFFAIRS: FDIC Chairman Will Testify During Operation Choke Point Hearing Mon, 23 Mar 2015 11:35:00 GMT Government Affairs A House Financial Services subcommittee will review the FDIC’s implementation of Operation Choke Point after learning more information about its involvement in the program. GOVERNMENT AFFAIRS: Sen. Sherrod Brown Continues Support for Legislation to Reduce Student Loan Burden Mon, 23 Mar 2015 10:52:00 GMT Government Affairs The Bank on Students Emergency Loan Refinancing Act has resurfaced for consideration in the 114th Congress. NEWS: Introducing ACA SearchPoint: ACA International’s New and Improved Compliance Resource Mon, 23 Mar 2015 04:00:00 GMT News ACA’s new online library, replacing FastFax, provides members with quick and easy access to compliance documents and regulatory updates. GOVERNMENT AFFAIRS: U.S. Reps. Lacy Clay and Kyrsten Sinema to Speak at ACA’s Washington Insights Conference Fri, 20 Mar 2015 13:30:00 GMT Government Affairs The members of Congress, who serve on the House Financial Services Committee, will discuss the Consumer Financial Protection Bureau and Operation Choke Point. NEWS: Enrollment in Employer-Sponsored Insurance Remains Steady under Affordable Care Act Fri, 20 Mar 2015 13:11:00 GMT News Kaiser Health News reports, based on a new study, that enrollment in employer-provided health insurance plans did not change significantly despite concern employers would cut hours to avoid meeting the Affordable Care Act requirement to offer insurance to those who work 30 hours per week or more. However, according to the article, average enrollment in employer-provided plans was 74 percent of all workers in 2014 and 2015. GOVERNMENT AFFAIRS: Senate Budget Committee Adopts Amendment to Stop Operation Choke Point Funding Fri, 20 Mar 2015 11:00:00 GMT Government Affairs Sen. Mike Crapo proposed the amendment before the Senate Banking Committee on March 19. In addition, a hearing with Federal Deposit Insurance Corporation officials testifying about Operation Choke Point is slated for March 24. CFPB: CFPB Finalizes Policy on Consumer Complaint Narratives Thu, 19 Mar 2015 17:03:00 GMT CFPB Consumers now have the ability to opt-in to include unstructured narratives on the CFPB’s public-facing consumer complaint database while companies will be limited to structured responses. CFPB: CFPB Seeks Input on Consumers’ Positive Experiences with Financial Services Providers Thu, 19 Mar 2015 17:00:00 GMT CFPB The bureau believes there are opportunities to highlight positive feedback about companies through data collection and complaint response processes. NEWS: Agility Recovery Announces April Seminars Thu, 19 Mar 2015 12:30:00 GMT News ACA members are invited to participate in online seminars on protecting their business from isolated incidents, such as a power outage or fire, as well as business preparedness to minimize the potential for interruption of services. NEWS: Loomer-Mortensen Scholarship Applications Now Available Thu, 19 Mar 2015 11:02:00 GMT News The ACA International Education Foundation is seeking applications for the scholarship to help further the educations of those working in or affiliated with the credit and collection industry. NEWS: 4 Star Resolution Files Court Motion to Reopen Business Wed, 18 Mar 2015 14:30:00 GMT News The Federal Trade Commission and New York Attorney General closed the business following a lawsuit filed in February. The company’s request to reopen and for a hearing is being treated on an emergency basis in the U.S. District Court in the Western District of New York. GOVERNMENT AFFAIRS: U.S. Rep. Sean Duffy Reintroduces Bureau Advisory Commission Transparency Act Wed, 18 Mar 2015 14:20:00 GMT Government Affairs The legislation would mandate open and public meetings of the Consumer Financial Protection Bureau. NEWS: Advocacy Panel Announced for Washington Insights Conference Wed, 18 Mar 2015 14:15:00 GMT News Representatives of higher education, financial institutions and the U.S. Chamber of Commerce will speak about how they approach advocacy with lawmakers and regulators overseeing the credit and collection industry. CFPB: CFPB Announces Request for Information to Inform Review of the Credit Card Market Wed, 18 Mar 2015 13:55:00 GMT CFPB The bureau seeks stakeholder input on multiple issues, including credit card debt collection practices and how often card issuers use third-party collection agencies. CREDITORS: National Credit Default Rates Show Mixed Results in February 2015 Wed, 18 Mar 2015 13:08:00 GMT Creditors Bank card defaults were the highest last month compared to mortgages and auto loans. NEWS: ACA Member Reacts to Student Aid Bill of Rights Plan Wed, 18 Mar 2015 11:00:00 GMT News Bob Perrin from Williams & Fudge Inc. is waiting to see how the plan, announced by President Barack Obama this month, could impact student loan collections. NEWS: Plan Now to Participate in ACA’s Collectors Challenge Tue, 17 Mar 2015 14:34:00 GMT News Toolkits and activity ideas for the ACA International Education Foundation’s Collectors Challenge month are now available for members to start planning workplace events and fundraisers in April. NEWS: Northwest Collectors Honored as Employer of Choice Tue, 17 Mar 2015 13:03:00 GMT News Employees nominated the ACA member company for the award based on its efforts to keep morale high and provide extra support benefits. NEWS: Climbing the Ladder in the Collection Industry Tue, 17 Mar 2015 12:41:00 GMT News From a career as a computer programmer working with collection agencies to running her own small agency in Missouri, Bonnie K. Baker has found her niche. Read more about Baker’s story in the March issue of Collector magazine. NEWS: Tips for Communicating with Consumers by Email Tue, 17 Mar 2015 11:00:00 GMT News Delta Outsource Group President and COO Nick Jarman, in his latest blog on, explains the pros and cons of communicating with consumers by email and how to ensure the related regulations are followed. NEWS: Lawsuits Filed in Response to U.S. Department of Education Ending ACA Members’ Contracts Mon, 16 Mar 2015 15:23:00 GMT News Oral arguments in the case of three companies will be April 8 in Washington, D.C. CFPB: CFPB and FTC Extend Memorandum of Understanding Mon, 16 Mar 2015 13:40:00 GMT CFPB The agreement outlines their work related to rulemaking, addressing consumer complaints and monitoring financial products and services. NEWS: Alliance Collection Service Announces Financial Literacy Scholarship Mon, 16 Mar 2015 12:40:00 GMT News The Mississippi-based ACA member company will award $500 to a local student this year for a winning essay on the benefits of financial literacy in today’s economy. NEWS: Members Declare Candidacy for ACA International Board of Directors Mon, 16 Mar 2015 07:48:00 GMT News Council of Delegates will elect five new board members in July. NEWS: ConServe Announces Managerial Changes Mon, 16 Mar 2015 07:30:00 GMT News The ACA member company has a new manager of compliance operations and director of contract administration. NEWS: Registration for ACA’s 76th Annual Convention & Expo is Now Open Mon, 16 Mar 2015 07:00:00 GMT News The annual event is an opportunity to learn, meet and connect with other professionals in the credit and collection industry. CFPB: CFPB Outlines Observations from Debt Collection Examinations in Latest Supervisory Report Fri, 13 Mar 2015 11:00:00 GMT CFPB The bureau’s recent examinations have identified a risk of a deceptive practice, violations of the Fair Credit Reporting Act and Regulation V, and the Fair Debt Collection Practices Act. NEWS: Are You Ready? ACA’s Spring Forum & Expo is On the Way Thu, 12 Mar 2015 14:37:00 GMT News ACA International’s spring event features valuable seminars about trends in the credit and collection industry, networking and social opportunities and more. CFPB: CFPB Announces Field Hearing on Payday Lending Thu, 12 Mar 2015 12:48:00 GMT CFPB The hearing comes a year after the bureau issued a report on payday loans and announced it was in the process of working on regulations of the payday lending market. CREDITORS: Survey: Consumers Plan to Use Tax Refunds to Pay Down Debt Thu, 12 Mar 2015 11:37:00 GMT Creditors also finds that more Millennials expect to receive a tax refund and more people prefer a big refund after filing their taxes rather than receiving more money in their paychecks throughout the year. NEWS: CFPB Ombudsman Slated to Speak at ACA’s Washington Insights Conference Thu, 12 Mar 2015 11:00:00 GMT News Wendy Kamenshine will provide insight into how the ombudsman’s office can help professionals in the credit and collection industry. NEWS: Ceannate Corp. Names Maureen Peterson as President Wed, 11 Mar 2015 15:12:00 GMT News Peterson’s leadership has contributed to the company’s growth and enhanced its work in receivables management services. GOVERNMENT AFFAIRS: Obama Administration Introduces Student Aid Bill of Rights Wed, 11 Mar 2015 12:58:00 GMT Government Affairs The plan focuses on affordability and includes creation of a website for consumers to provide feedback about collection agencies working to collect student loan debt. NEWS: Tips to Improve Collectors’ Listening Skills Wed, 11 Mar 2015 12:46:00 GMT News Collectors who are on the phone all day are trained in verbal communication with consumers, but listening skills are just as important and can often be taken for granted. Collector magazine recently reported on tips to improve collectors’ listening skills with insight from Express Recovery Services General Manager Michelle Camp. NEWS: Consumers are Struggling to Pay Health Insurance Deductibles Wed, 11 Mar 2015 12:08:00 GMT News Kaiser Family Foundation President and CEO Drew Altman, in his Wall Street Journal column, provides an overview of a new study showing that many U.S. consumers do not have the financial resources to pay for health insurance deductibles, which continue to increase. Consumers are putting off healthcare and building medical debt as a result of this trend, according to Altman. CFPB: CFPB Releases Study on Arbitration Agreements Wed, 11 Mar 2015 11:00:00 GMT CFPB In 2012, ACA submitted comments to inform the bureau that arbitration can be beneficial in resolving debt collection issues. CFPB: Office of Inspector General Calls for Enhanced Diversity and Inclusion Efforts at CFPB Tue, 10 Mar 2015 14:14:00 GMT CFPB The recommendations are in a report released in response to a request from Congress. NEWS: Small Business Optimism Rises in February Tue, 10 Mar 2015 13:55:00 GMT News While large firms have been contributing to the recent economic recovery, the small business sector may play more of a role in the future, according to the National Federation of Independent Business. CREDITORS: U.S. Credit Card Debt Continues to Increase Tue, 10 Mar 2015 11:00:00 GMT Creditors A recent survey from CardHub shows the amount of debt could be unsustainable for households despite overall improvement in the U.S. economy since the Great Recession. GOVERNMENT AFFAIRS: U.S. Rep. Blaine Luetkemeyer Reintroduces Operation Choke Point Legislation Mon, 09 Mar 2015 15:24:00 GMT Government Affairs The congressman, who will speak on the subject at ACA’s Washington Insights Conference, says he will continue to work with members of Congress on both sides of the aisle to stop Operation Choke Point. NEWS: Major Credit Reporting Agencies Announce Changes to Credit Reporting Mon, 09 Mar 2015 14:43:00 GMT News The National Consumer Assistance Plan from Experian, Equifax and TransUnion includes changes to reporting information on unpaid medical bills. NEWS: Fed Reports Slow Rise in Consumer Credit in January Mon, 09 Mar 2015 11:50:00 GMT News Borrowing for auto and student loans increased while credit card use declined at the start of 2015. GOVERNMENT AFFAIRS: Congressman Jeb Hensarling Announces Policy to Subpoena Government Agencies Mon, 09 Mar 2015 11:31:00 GMT Government Affairs The chairman of the House Financial Services Committee says the policy is in response to delayed requests for documents, including from the Consumer Financial Protection Bureau. NEWS: Former FCC Senior Employee to Speak at Washington Insights Conference Fri, 06 Mar 2015 13:45:00 GMT News Monica Desai, outside counsel for ACA International, will present about the Telephone Consumer Protection Act during the event, April 14-16, in Washington, D.C. NEWS: Tim Haag of State Collection Service Recognized as Outstanding Professional Fri, 06 Mar 2015 13:37:00 GMT News The ACA member company’s director of client services is one of Madison’s top 40 outstanding professionals under 40. NEWS: ACA Member NACS Hosts Emergency Blood Drive Fri, 06 Mar 2015 11:30:00 GMT News Employees from the Tennessee-based company volunteer as donors to help the community after businesses and blood donation centers close due to winter weather. GOVERNMENT AFFAIRS: Rep. Sean Duffy Reintroduces CFPB Reform Package Fri, 06 Mar 2015 11:15:00 GMT Government Affairs The Wisconsin Congressman is the sponsor or co-sponsor of several bills to implement changes in the leadership, appropriations, data collection and more at the Consumer Financial Protection Bureau. NEWS: Washington Insights Hotel Reservation Deadline Is March 17 Fri, 06 Mar 2015 11:00:00 GMT News An ACA International room rate is available for attendees of the Washington Insights Conference at the Hyatt Regency Washington on Capitol Hill. GOVERNMENT AFFAIRS: Rep. Neugebauer Introduces Bill to Reform CFPB Thu, 05 Mar 2015 13:30:00 GMT Government Affairs The bill, similar to past CFPB reform legislation, includes a provision to restructure the bureau’s leadership. CREDITORS: New Study on Generation Finances Shows Challenges Since Great Recession Thu, 05 Mar 2015 13:19:00 GMT Creditors Generation X faces the most financial risk as members balance saving for their children’s future education and planning for retirement. NEWS: ACA’s Online FDCPA Course is March 11-12 Thu, 05 Mar 2015 13:04:00 GMT News Certified instructors with ACA will lead collectors through real-life scenarios and interactive examples to provide education on remaining compliant with the Fair Debt Collection Practices Act. NEWS: ACA Offers Tool to Share Collector Magazine Articles with Clients, Coworkers and Employees Thu, 05 Mar 2015 11:23:00 GMT News With just a few clicks, readers can post articles from the digital edition of Collector to social media sites or share them via email. GOVERNMENT AFFAIRS: Legislation to Reform CFPB Announced During House Committee Hearing Wed, 04 Mar 2015 14:00:00 GMT Government Affairs The hearing, with testimony from CFPB Director Richard Cordray, focused on accountability of the bureau as well as its current and upcoming financial industry regulations, including debt collection. HEALTHCARE COLLECTIONS: ACA’s Healthcare Collections DVD Available for Industry Professionals Wed, 04 Mar 2015 12:01:00 GMT Healthcare Collections The DVD focuses on training for those new to the credit and collection industry and serves as a refresher course for experienced professionals. CREDITORS: February Bankruptcy Filings Decrease 13 Percent From 2014 Wed, 04 Mar 2015 11:46:00 GMT Creditors Filing costs continue to limit the number of businesses filing for bankruptcy, however total bankruptcy filings last month did increase 10 percent compared to January 2015. NEWS: ACA Updates SearchPoint Documents with New York State Requirements Wed, 04 Mar 2015 11:13:00 GMT News The updates are based on clarifications from the New York State Department of Financial Services. NEWS: ACA Member Caine & Weiner Announces New CFO Wed, 04 Mar 2015 11:00:00 GMT News The company also recently assigned new leadership roles to two members of its executive team. NEWS: ACA Member Establishes Strategic Advisory Board at BPO Firm Tue, 03 Mar 2015 13:45:00 GMT News Ceannate Corp., led by ACA member Balaji Rajan, names former education secretary Margaret Spellings as chair of the advisory board. NEWS: New BillingTree CEO Delivers Growth, Technology During Six Months Leading the Company Tue, 03 Mar 2015 13:30:00 GMT News The ACA affiliate member company, under the leadership of Edgars Sturans, is also continuing its long-standing tradition of supporting charitable organizations in the Phoenix area. NEWS: Virginia Collectors Association Holds 2015 Annual Convention Tue, 03 Mar 2015 13:03:00 GMT News The event features updates on lobbying and litigation as well as the opportunity to tour the state capitol building. NEWS: Ask Doctor Debt Can Help Agencies Work with Consumers Tue, 03 Mar 2015 10:45:00 GMT News The online resource from ACA International provides consumers with helpful information about the credit and collection industry as well as answers to their questions about debt and financial literacy. GOVERNMENT AFFAIRS: House Financial Services Committee to Hold Hearing on CFPB Semi-Annual Report Mon, 02 Mar 2015 13:40:00 GMT Government Affairs ACA has submitted questions on regulation of the debt collection industry and the accuracy of the CFPB’s consumer complaint database for the hearing record. NEWS: FTC Releases 2014 Complaint Data on Identity Theft, Debt Collection Mon, 02 Mar 2015 13:31:00 GMT News ACA understands the importance of data on complaints as a consumer tool, but does not support publishing complaints that have not been verified for accuracy or wrongdoing. NEWS: ACA International Provides Helpful Tips for Consumer Protection Week Mon, 02 Mar 2015 12:30:00 GMT News Debt collectors are not consumers’ enemies, and ACA’s resources, such as Ask Doctor Debt, provide valuable information on the collection industry and consumer rights. NEWS: ACA Gears Up to Converge On Capitol Hill Mon, 02 Mar 2015 11:00:00 GMT News At the Washington Insights Conference, credit and collection professionals will be able to interact with legislators and hear fresh updates on legislative issues and regulations affecting the industry. REPORTERS: ACA International Provides Helpful Tips for Consumer Protection Week Mon, 02 Mar 2015 09:10:00 GMT Reporters ACA International members applaud the Federal Trade Commission’s National Consumer Protection Week CFPB: ACA International Submits Comments on CFPB’s Consumer Intake Form Mon, 02 Mar 2015 04:00:00 GMT CFPB In its comments, ACA raises concerns over the intake form’s use of “natural language processing” and urges the CFPB to provide consumers with an explicit choice to share positive experiences with financial service providers. GOVERNMENT AFFAIRS: Ohio Senator Introduces Companion Bill in Support of Inspector General at CFPB Fri, 27 Feb 2015 11:15:00 GMT Government Affairs Legislators in the Senate and House are leading efforts to increase congressional oversight at the CFPB after introducing similar legislation in 2013. NEWS: Alliance ACA Seeks Retirement Plan and 401K Service Providers Fri, 27 Feb 2015 11:00:00 GMT News ACA, through its endorsed vendor program, is seeking vendor proposals on the services as part of its continued goal to meet members’ needs and support association initiatives. NEWS: ACA Member Obituary: Jonathan Elliot Thu, 26 Feb 2015 15:57:00 GMT News Longtime MAP member and practicing attorney in Connecticut passed away on Feb. 23. NEWS: Member Exclusive: CFPB Quarterly Teleseminar Recording Available Now Thu, 26 Feb 2015 14:16:00 GMT News Did you miss the teleseminar on the latest CFPB updates? ACA members can catch up now by listening to a recording of the discussion led by legal and regulatory staff. CFPB: CFPB Deputy Director Provides Insight into the CFPB’s Risk-Focused Supervision Program Thu, 26 Feb 2015 11:45:00 GMT CFPB Steven Antonakes describes the CFPB’s prioritization approach to supervision and the decisionmaking process for corrective action determinations. NEWS: How to Itemize a Consumer’s Debt Thu, 26 Feb 2015 11:23:00 GMT News Providing a proper itemization of a consumer’s debt can be tricky. ACA’s SearchPoint on the subject provides some clarity. CFPB: Consumer Litigation Cases Decline, Complaints to CFPB Increase as 2015 Begins Thu, 26 Feb 2015 11:00:00 GMT CFPB Initial reports on complaints to the Consumer Financial Protection Bureau show an increase for last month, but the number could change as more public cases are reported. NEWS: ConServe Jeans for Charity Program Benefits Local Community Thu, 26 Feb 2015 10:31:00 GMT News Employees from the ACA member company recently made donations to the Arc of Monroe County and the Society for the Protection & Care of Children. GOVERNMENT AFFAIRS: ACPAC Hosts Fundraiser for Missouri Congressman Lacy Clay Wed, 25 Feb 2015 13:22:00 GMT Government Affairs During the event, ACA representatives spoke with Clay about the need for help with regulations affecting the credit and collection industry. CFPB: CFPB Proposes Improved Process for Submitting Consumer Credit Card Agreements Wed, 25 Feb 2015 13:19:00 GMT CFPB The bureau is proposing to temporarily suspend card issuers’ obligations to submit credit card agreements while it evaluates the use of a more streamlined and automated electronic submission system. NEWS: ACA Board Member Discusses Options for Creditors to Recover Unpaid Debt Wed, 25 Feb 2015 11:03:00 GMT News Delta Outsource Group President and COO Nick Jarman, in his latest blog on, explains creditors’ options to recover a debt owed by a consumer, including the process to determine if taking legal action is the best option. GOVERNMENT AFFAIRS: U.S. Rep. Blaine Luetkemeyer Will Speak at ACA’s Washington Insights Conference Tue, 24 Feb 2015 13:25:00 GMT Government Affairs The congressman is slated to discuss his work with the House Financial Services Committee and efforts to control Operation Choke Point. CFPB: Cordray Speaks on Debt Collection Regulation, FDCPA at Attorneys General Meeting Tue, 24 Feb 2015 13:20:00 GMT CFPB The CFPB director recapped the bureau’s enforcement efforts and upcoming rules that will impact the debt collection industry in a Feb. 23 speech in Washington, D.C. CREDITORS: Conference Board Consumer Confidence Index Declines in February Tue, 24 Feb 2015 13:11:00 GMT Creditors Despite the decline, consumer confidence still remains at pre-recession levels, and consumers expect the economy will continue to improve in the coming months. NEWS: FFIEC Issues Updated Information Technology Handbook Tue, 24 Feb 2015 11:00:00 GMT News The Federal Financial Institutions Examination Council recently issued guidance to financial institutions regarding third-party service providers and business continuity planning. NEWS: Member Reminder: Online Education Savings Available Through ACA’s Training Pass Mon, 23 Feb 2015 13:15:00 GMT News ACA will offer several seminars in March, including a question-and-answer session on adding fees to consumer debts led by ACA Director of Compliance Kim Rath. CREDITORS: Credit Card Balances Reach Highest Levels Since 2008, TransUnion Reports Mon, 23 Feb 2015 13:05:00 GMT Creditors Growth in credit card balances at the end of last year were expected due to the holiday shopping season, and new credit card accounts also influenced total balances. CREDITORS: Financial Security Reaches Record High Mon, 23 Feb 2015 12:55:00 GMT Creditors reports improvements in consumers’ financial situations over the past month; however some groups are struggling with having more debt than money saved for emergencies. NEWS: Agility Recovery Offers Spring Weather Preparedness Seminars Mon, 23 Feb 2015 11:00:00 GMT News ACA members are invited to participate in online seminars on disaster recovery and protecting their businesses in advance of potential interruptions due to spring weather. NEWS: A Year of Giving at Franklin Collection Service Fri, 20 Feb 2015 13:20:00 GMT News Employees at the ACA member company are dedicated to supporting local charities that help people in need. NEWS: The Economic Impact of Student Loan Repayment Progress Fri, 20 Feb 2015 11:50:00 GMT News The final blog in a New York Fed series on student loan borrowing covers progress on student debt repayment. CREDITORS: Survey: Consumers Plan to Save their Tax Refunds and Pay Down Debt in 2015 Fri, 20 Feb 2015 11:45:00 GMT Creditors The National Retail Federation reports survey results showing consumers are focused on increasing their financial security by saving their tax refunds. GOVERNMENT AFFAIRS: ACA Representatives Speak on NMLS Annual Conference Industry Panel Fri, 20 Feb 2015 11:35:00 GMT Government Affairs ACA staff and members addressed compliance, escalating lawsuits and the impact of regulations and legislation on the credit and collection industry. NEWS: ACA Seminar: Maintaining Compliance During Consumer Calls Fri, 20 Feb 2015 11:15:00 GMT News Join ACA instructors for a presentation and discussion on compliant call openings Feb. 26. NEWS: Washington Insights Conference will Connect Legislators and ACA Fri, 20 Feb 2015 11:00:00 GMT News The three-day meeting on Capitol Hill will focus on issues affecting credit and collection industry professionals’ daily work as well as upcoming regulation of debt collection and ACA’s ongoing focus on TCPA reform. CFPB: ACA International Staff Attend CFPB Consumer Advisory Board Meeting in Washington, D.C. Thu, 19 Feb 2015 16:45:00 GMT CFPB Participants emphasized consumer confusion over medical billing practices and the over-penalization of medical debt on consumer credit reports, as well as the importance of reliable and accurate credit reports that are easily accessible to consumers. GOVERNMENT AFFAIRS: New York Clarifies Debt Collection Regulations Thu, 19 Feb 2015 14:45:00 GMT Government Affairs New York Department of Financial Services responds to ACA International’s request for clarification of the state’s new debt collection requirements. NEWS: Spring Forum Early-Bird Registration Deadline Extended to March 2 Thu, 19 Feb 2015 13:30:00 GMT News There is now more time to sign up at discounted rates and attend ACA International’s premiere spring educational and networking event March 25-27 in San Antonio. NEWS: Alliance Collection Service Promotes New Chief Operating Officer Thu, 19 Feb 2015 13:26:00 GMT News Tony Palmer selected as COO of ACA member company after seven years as director of collections. CREDITORS: Report: Consumers Most Concerned About High Medical Expenses in Retirement Thu, 19 Feb 2015 10:47:00 GMT Creditors Most people expect Social Security to play a minor role in their retirement. NEWS: Evaluating Student Loan Defaults Over Time Thu, 19 Feb 2015 10:23:00 GMT News In the second of a three-part blog series on student loan borrowing, the New York Fed issues new research on default rates. NEWS: Spring Forum Group Rate Hotel Reservations Available Now Wed, 18 Feb 2015 13:15:00 GMT News Make a reservation by 6 p.m. CST Feb. 25 to stay at the hub of ACA’s Spring Forum & Expo in San Antonio. GOVERNMENT AFFAIRS: Congressman Reintroduces Legislation to Add Inspector General at CFPB Wed, 18 Feb 2015 13:07:00 GMT Government Affairs The bipartisan bill is part of proposed measures to increase congressional oversight at the bureau. NEWS: An Inside Look at ‘The Student Loan Landscape’ Wed, 18 Feb 2015 13:00:00 GMT News The New York Fed releases findings on how student loan debt has grown in recent years, especially during the Great Recession. GOVERNMENT AFFAIRS: New Jersey Unit Representatives Meet with Assemblyman, Lieutenant Governor Wed, 18 Feb 2015 11:15:00 GMT Government Affairs The unit members focused on the impact of some court cost increases in the credit and collection industry. NEWS: Seminar on Federal Student Loan Subcontracting Available March 11 Wed, 18 Feb 2015 11:00:00 GMT News The free seminar is geared toward private collection agencies interested in working on the U.S. Department of Education contract. CREDITORS: National Credit Default Rate Acceleration Continues in January Wed, 18 Feb 2015 10:38:00 GMT Creditors Three of the five major cities tracked in the S&P/Experian Consumer Credit Default Indices saw default rates increase last month. GOVERNMENT AFFAIRS: Senate Banking Committee Hears Testimony on Regulatory Relief Tue, 17 Feb 2015 12:33:00 GMT Government Affairs Community bank and credit union representatives testified on their experiences with regulatory burden and their ideas for relief. CREDITORS: Household Debt Continues Upward Climb Tue, 17 Feb 2015 11:30:00 GMT Creditors The Federal Reserve Bank of New York releases latest household debt report showing trends in borrowing and indebtedness from the fourth quarter of 2014. NEWS: New York Fed to Publish Blog Series on Student Loans Tue, 17 Feb 2015 11:20:00 GMT News The series focuses on student loan defaults, progress on repayment and the overall path of student debt since 2004. NEWS: ConServe Announces Managerial Promotions and New Hire Tue, 17 Feb 2015 11:12:00 GMT News The ACA member company has promoted seven employees and hired one new staff member. The employees’ responsibilities include technology sales, client performance and network operations, among others. NEWS: Survey: Financial Stress Continues to Weigh on U.S. Consumers Tue, 17 Feb 2015 08:27:00 GMT News Consumers living in lower-income households report higher stress levels than higher-income consumers, and the average stress levels found in the American Psychological Association survey are considered too high. NEWS: Coast Professional Promotes Roxanne Baker to President Mon, 16 Feb 2015 11:00:00 GMT News Experienced credit and collection industry professional and ACA member will oversee all facets of the company in her new role. NEWS: ACA Online Member Community Offers Access to Critical Industry Discussions Fri, 13 Feb 2015 11:05:00 GMT News The Hub is easy to join for ACA members through their LinkedIn or ACA online profiles. If you’re not an association member, join ACA today for access to this essential resource for credit and collection professionals. GOVERNMENT AFFAIRS: ACA Continues Effort in the Media and on Capitol Hill to Reform the TCPA Thu, 12 Feb 2015 15:47:00 GMT Government Affairs The association has advanced its message for reform by sending a letter on the impact of TCPA modernization to the FCC, as well as asking for Congress to update the act. NEWS: Healthcare Provider to Present Perspective on Collections Process at Spring Forum Thu, 12 Feb 2015 14:26:00 GMT News Collections From a Provider’s Perspective speaker Randy Galler will share tips for collection agencies to work with their provider clients and effectively handle their accounts. CREDITORS: National Retail Federation Forecasts Growth in Retail Sales Thu, 12 Feb 2015 12:42:00 GMT Creditors Consumers’ net worth is also seeing a boost and increases confidence in household spending. HEALTHCARE COLLECTIONS: House Subcommittee Reviews ICD-10 Readiness Thu, 12 Feb 2015 11:20:00 GMT Healthcare Collections Legislators in the Senate are also monitoring the implementation of the new medical coding system for processing provider and payer claims and requested an evaluation of the process by the Government Accountability Office. NEWS: RevSolve Inc. Donates Funds to Support Make-A-Wish Arizona 2015 Wish Ball Thu, 12 Feb 2015 11:00:00 GMT News Former headquarters of ACA member company is now home to new Make-A-Wish facility. GOVERNMENT AFFAIRS: Sen. Shelby Calls for Regulatory Relief for Community Banks and Credit Unions Wed, 11 Feb 2015 14:10:00 GMT Government Affairs The Senate Banking Committee chair explains the potential changes to the current regulatory structure during a Feb. 10 hearing. NEWS: Leadership and Sales Expert to Speak at Spring Forum Session on Successful RFP Responses Wed, 11 Feb 2015 13:16:00 GMT News ACA International affiliate member Mark Trezza will present details on why requests for proposals are accepted or passed over, as well as how collection agencies can improve their rates of success. NEWS: CFPB Compliance Expectations Seminar Slated for ACA’s Spring Forum & Expo Wed, 11 Feb 2015 11:35:00 GMT News ACA members will provide an up-to-date presentation on CFPB requirements for compliance management and assessing compliance risk. NEWS: NACS Joins American Heart Association’s National Go Red Day Wed, 11 Feb 2015 11:20:00 GMT News The ACA member company is a Gold Level Fit-Friendly Worksite as recognized by the American Heart Association, and nearly 300 employees participated in the event this year. GOVERNMENT AFFAIRS: FTC Submits Annual Summary to CFPB on Efforts to Curb Unlawful Debt Collection Practices Tue, 10 Feb 2015 15:29:00 GMT Government Affairs The FTC highlights its role in bringing enforcement actions against debt collection operations, conducting public education and outreach, implementing research and policy programs, and collaborating with the CFPB on the impending debt collection rulemaking. NEWS: Industry Experts Slated to Speak on Healthcare Collections at ACA’s Spring Forum & Expo Tue, 10 Feb 2015 15:10:00 GMT News Seminar topics include the future of healthcare receivables and changes as a result of the final 501(r) rules from the Internal Revenue Service. NEWS: ARMing Heroes Seeks New Board of Trustees Members Tue, 10 Feb 2015 11:35:00 GMT News Overwhelming donor support in 2014 results in more than $80,000 for military veterans. NEWS: New Savings Available for ACA’s Professional Collection Specialist Training and Exam Tue, 10 Feb 2015 11:15:00 GMT News Two self-paced online courses and an exam to provide collectors critical industry training are available for member companies to purchase together at a new low rate. NEWS: Updated Seminar on Data Furnishing Under the FCRA Available at Spring Forum & Expo Tue, 10 Feb 2015 11:00:00 GMT News The seminar focuses on data furnishing issues based on feedback from ACA’s legal and compliance staff. CFPB: Payday Lenders On Watch for CFPB Regulations Mon, 09 Feb 2015 12:56:00 GMT CFPB Rules for the payday lending market are expected this year, and opposition is growing. NEWS: ACA Offers Exclusive Spring Forum Seminar on Writing Effective Policies and Procedures Mon, 09 Feb 2015 12:15:00 GMT News The compliance track seminar will provide real-life examples to help credit and collection industry professionals review their policies and procedures or make updates within their compliance management systems. CREDITORS: Consumers Report Decline in Household Spending Expectations Mon, 09 Feb 2015 11:55:00 GMT Creditors The Federal Reserve Bank of New York’s Survey of Consumer Expectations shows household spending growth expectations dropped from December 2014 to January 2015. NEWS: Government Student Loan Repayment Plan Could Cost More in 2016 Mon, 09 Feb 2015 11:40:00 GMT News An income-driven student loan repayment plan designed to help students avoid defaulting on their loans and better manage their debt could have a price tag of $22 billion more than expected in 2016, The Washington Post reports. Enrollment in the plan is increasing as well as costs, which present concerns about its feasibility. CREDITORS: Increase in Credit Card Use Fuels Consumer Borrowing to End 2014 Mon, 09 Feb 2015 11:00:00 GMT Creditors Federal Reserve monthly report shows growth in auto and student loans as well as credit card balances in December. NEWS: Support ACA’s Political Advocacy Efforts During the Spring Forum Golf Tournament Fri, 06 Feb 2015 11:31:00 GMT News Proceeds from the event, which will kickoff the Spring Forum & Expo, benefit ACA’s political administration fund and political advocacy efforts. NEWS: By the Numbers: ACA Offers Valuable Surveys on Credit and Collection Trends Fri, 06 Feb 2015 11:00:00 GMT News By relying on ACA’s membership surveys, collection professionals can learn the answers to critical benchmarking, compensation and industry market questions. NEWS: Earn a Compliance Certificate at ACA’s Spring Forum & Expo Thu, 05 Feb 2015 13:00:00 GMT News All the course requirements for the Credit & Collection Compliance Officer credentials are available during ACA’s spring educational and networking conference in San Antonio. GOVERNMENT AFFAIRS: U.S. House Passes Legislation With Cap on CFPB Budget Thu, 05 Feb 2015 11:15:00 GMT Government Affairs The bipartisan legislation would limit the CFPB’s budget in fiscal year 2016 to $550 million, which is $36 million less than its current funding. CFPB: CFPB Orders Subprime Credit Card Company to Refund Credit Card Fees Thu, 05 Feb 2015 11:10:00 GMT CFPB The company misrepresented charges and billed consumers with excessive fees in violation of the Credit Card Accountability, Responsibility and Disclosure Act. CREDITORS: January Bankruptcy Filings Decrease 14 Percent from 2014 Thu, 05 Feb 2015 11:00:00 GMT Creditors Consumers and businesses continue to avoid filing bankruptcy due to high filing costs. NEWS: ACA Member ECMC Acquires Campuses From Corinthian Colleges Wed, 04 Feb 2015 13:55:00 GMT News Changes implemented through the acquisition include a debt relief settlement reached with the CFPB to help current and former Corinthian students struggling to pay their loans. GOVERNMENT AFFAIRS: Autodialer Proposal Returns in President’s 2016 Fiscal Budget Wed, 04 Feb 2015 13:45:00 GMT Government Affairs The budget includes a line item to allow the federal government to use autodialer calls for the purpose of contacting delinquent debtors on their mobile phones. NEWS: ACA’s Spring Forum & Expo Early Registration Ends March 2 Wed, 04 Feb 2015 11:55:00 GMT News Member and nonmember savings are available for ACA’s spring event, which features lessons on the latest regulations and critical topics credit and collection industry professionals need to know about. NEWS: California Association of Collectors Hosts Region Meetings Wed, 04 Feb 2015 11:30:00 GMT News The meetings will focus on human resource topics such as employee compensation and discipline procedures. NEWS: Pew Report: U.S. Families in State of Financial Stress Wed, 04 Feb 2015 11:15:00 GMT News Strains on income, expenditures and wealth leave families vulnerable to financial emergencies. CFPB: CFPB Files Consent Order to Ban Fake Credit Card Operation Wed, 04 Feb 2015 11:00:00 GMT CFPB The bureau seeks to end Texas-based company’s illegal operations and impose a $70,000 fine. CFPB: CFPB Sets Consumer Advisory Board Meeting on Medical Debt Tue, 03 Feb 2015 13:49:00 GMT CFPB Director Richard Cordray and the Consumer Advisory Board will discuss medical debt as well as consumer financial well-being during the Feb. 19 event. NEWS: Choice Recovery’s Customer Care Program Featured on Local News Tue, 03 Feb 2015 11:22:00 GMT News The ACA member company’s president and founder, Chad Silverstein, in an interview with WBNS-10TV in Columbus, Ohio, explains the development of Choice Recovery’s customer care program to help people struggling with debt also find employment. The company helped 52 people find jobs in 2014 and hopes to increase the number this year. NEWS: Midwest ACA Members Invited to Collections Conference in St. Louis Tue, 03 Feb 2015 11:00:00 GMT News ACA members from Missouri, Kansas, Arkansas and Iowa will converge for the three-day event featuring business networking opportunities, educational events and exhibitions. NEWS: Personal Finance Education in School May be the Wrong Approach Tue, 03 Feb 2015 10:45:00 GMT News Research shows teaching children about finance management versus math in school may not be as effective in ensuring financial literacy and credit management as adults, The Wall Street Journal reports. Parents communicating with their children about money, even their family income and debt, can also be a helpful tool for their future financial success, according to the article. CFPB: ACA Submits Comments Urging the CFPB to Revise Proposed Company Portal Boarding Form Tue, 03 Feb 2015 03:15:00 GMT CFPB ACA urges the CFPB to categorize certain requested information as voluntary in order to minimize the burdens on respondents and maximize companies’ proactive participation in the portal. GOVERNMENT AFFAIRS: ACA Continues Push for TCPA Reform Tue, 03 Feb 2015 03:00:00 GMT Government Affairs A multi-association letter asks the FCC to address the issues from numerous TCPA petitions it has received, and shows the impact of the law on a variety of industries, including debt collection. NEWS: ACA Offers Updated Seminar on Data Furnishing Under the FCRA Mon, 02 Feb 2015 11:57:00 GMT News The seminar focuses on data furnishing based on feedback from ACA’s legal and compliance staff. CREDITORS: Survey: Consumers Choose to Keep Savings at Home, Not the Bank Mon, 02 Feb 2015 11:00:00 GMT Creditors More consumers are saving their money in cash and not through a bank account. Saving money is also a top New Year’s resolution this year. GOVERNMENT AFFAIRS: FTC, DOJ to Host Public Workshop on Examining U.S. Healthcare Competition Fri, 30 Jan 2015 11:25:00 GMT Government Affairs The two-day event is part of a series to study healthcare provider organization and payment models. HEALTHCARE COLLECTIONS: Poll: Majority of the Public Supports Healthcare Subsidies in All States Fri, 30 Jan 2015 11:05:00 GMT Healthcare Collections The Kaiser Family Foundation’s latest tracking poll includes respondents’ views on a Supreme Court case addressing low- and moderate-income consumers’ eligibility for tax credits to purchase health insurance. NEWS: Savings for Millennials 101 Fri, 30 Jan 2015 10:50:00 GMT News Personal finance expert Liz Weston, in an article for, writes about strategies for parents to help their Millennial-age children save money and establish student loan repayment and retirement accounts. CFPB: CFPB, Financial Services Roundtable, Announce Financial Education Initiative Thu, 29 Jan 2015 12:55:00 GMT CFPB The initiative focuses on partnerships with schools and workplaces as well as lessons on avoiding financial scams and abuse. HEALTHCARE COLLECTIONS: Employers Concerned About Controlling Healthcare Costs Thu, 29 Jan 2015 12:45:00 GMT Healthcare Collections A survey from the Society for Human Resource Management shows companies plan to curb their healthcare costs by continuing to shift more of the expense onto employees. HEALTHCARE COLLECTIONS: Survey Analyzes Uninsured Trends During 2014 Thu, 29 Jan 2015 12:33:00 GMT Healthcare Collections The new survey from the Kaiser Family Foundation finds there were 11 million newly insured adults as of mid-December. Many of the remaining uninsured say they didn’t seek coverage or considered it too expensive. NEWS: Account Control Technology Foundation Accepting Applications for 2015 Scholarships Thu, 29 Jan 2015 11:00:00 GMT News Fifty $1,000 scholarships will be awarded to high school seniors and first-year college students. CFPB: CFPB Issues Bulletin on Treatment of Confidential Supervisory Information Wed, 28 Jan 2015 15:14:00 GMT CFPB The bulletin provides guidance on the legal responsibilities companies have regarding how they treat confidential supervisory information, as well as a warning on the limitations of nondisclosure agreements and the CFPB’s access to required information. GOVERNMENT AFFAIRS: FDIC Encourages Institutions to Consider Customer Relationships on a Case-by-Case Basis Wed, 28 Jan 2015 13:40:00 GMT Government Affairs Investigations into Operation Choke Point—related to reported restrictions on offering financial services to certain licensed, legally operating industries, including debt collectors—are ongoing. CREDITORS: Finance Optimism Ends 2014 in Neutral Territory Wed, 28 Jan 2015 13:27:00 GMT Creditors An index showing consumers’ sentiment on their finances has improved since October 2014. NEWS: In-Depth: The Servicemember’s Civil Relief Act Wed, 28 Jan 2015 11:15:00 GMT News ACA’s Legal Department provides an overview of requirements for collecting from servicemembers. HEALTHCARE COLLECTIONS: Affordable Care Act Open Enrollment Surpasses Nine Million Wed, 28 Jan 2015 11:00:00 GMT Healthcare Collections A majority of the enrollees are getting financial assistance to lower their monthly premiums. NEWS: Member Exclusive: Expand Your Education with ACA’s Training Pass Tue, 27 Jan 2015 11:45:00 GMT News From the basics on the Fair Debt Collection Practices Act to the latest updates on healthcare collection and data security, ACA’s Training Pass offers members savings on a year of comprehensive education opportunities. NEWS: ACA of Texas Hosts Annual Conference Feb. 16-18 Tue, 27 Jan 2015 11:33:00 GMT News Early-bird registration is open for the full conference as well as a CFPB compliance seminar. GOVERNMENT AFFAIRS: Federal Reserve Launches New Initiative to Improve the U.S. Payment System Tue, 27 Jan 2015 11:15:00 GMT Government Affairs The Fed seeks industry engagement in a Jan. 29 webcast on payment system improvement. NEWS: ConServe Supports Local Community Through Jeans for Charity Tue, 27 Jan 2015 11:00:00 GMT News ACA member company donates more than $10,000 to the Buffalo City Mission and Rochester Open Door Mission.