Credit and Collection Industry News - ACA International ACA International - An international trade association of credit and collection professionals. en-us Fri, 29 Aug 2014 04:00:00 GMT NEWS: ACA’s Training Seminars Set for September Fri, 29 Aug 2014 11:44:00 GMT News Certified instructors will lead ACA seminars focusing on federal requirements under the Fair Debt Collection Practices Act, the latest industry compliance systems, and writing effective policies. NEWS: Account Control Technology Honored by Inc. Magazine for Eighth Year Fri, 29 Aug 2014 11:37:00 GMT News ACA member ranks No. 2,041 on the 2014 list of the fastest-growing private companies in the U.S. CREDITORS: Equifax Reports New Credit Rises to Six-Year High in 2014 Fri, 29 Aug 2014 11:30:00 GMT Creditors Balances on new cards are still below levels reported before the 2008 recession, despite an increase in open accounts. NEWS: Concerns About the Cost of College Increase Among Parents, Students Fri, 29 Aug 2014 11:15:00 GMT News Data in a new study shows parents taking on debt to pay for their children’s college education are putting their own financial stability and retirement at risk. CFPB: CFPB Announces New Senior Leaders and Board Members Fri, 29 Aug 2014 11:00:00 GMT CFPB The Consumer Advisory Board has new members and will hold a public meeting in September 2014. NEWS: ACA Comments on Changing Debt Collection Practices Thu, 28 Aug 2014 13:27:00 GMT News In an article published by Vox Media, ACA member Phillips & Cohen Associates, Ltd. and ACA’s Vice President and General Counsel Rob Föehl explain the changes to processes for collecting a decedent’s debt and the overall importance of the debt collection industry to a credit-based economy. NEWS: Newspaper Examines the Recent Internal Troubles at the CFPB Thu, 28 Aug 2014 13:13:00 GMT News Since it opened its doors, the Consumer Financial Protection Bureau has been charged with regulating financial institutions and industries to prevent another recession, all while having a host of internal troubles stemming from allegations of employee discrimination and retaliation, The Washington Times reports. CREDITORS: Report: Members of Generation X Carry Heavy Debt Burden Thu, 28 Aug 2014 12:53:00 GMT Creditors The debt is a result of aggressive borrowing between 2000 and 2008, before the Great Recession, as well as lower cumulative income growth. NEWS: Video: Understanding High Healthcare Costs in the U.S. Thu, 28 Aug 2014 11:47:00 GMT News U.S. healthcare spending totals $2.7 trillion per year, which is larger than the gross domestic product in France, according to a new video by researchers from The Commonwealth Fund. The video explores why healthcare costs in the U.S. are so high and how the health system could manage costs while making room for other priorities, such as infrastructure and education. GOVERNMENT AFFAIRS: ACPAC Chairman Meets with Illinois Congressional Candidate Thu, 28 Aug 2014 11:00:00 GMT Government Affairs ACA continues to develop relationships with lawmakers and candidates on both sides of the political aisle. NEWS: ACA President Discusses New Debt Collection Strategy Wed, 27 Aug 2014 09:55:00 GMT News In an interview with Yahoo Finance, ACA President Richard Doane explains how strong customer service is important to ensuring compliance and improving the image of the credit and collection industry. NEWS: Agility Recovery Announces National Preparedness Month Wed, 27 Aug 2014 09:45:00 GMT News In September, ACA members are invited to participate in four educational web seminars on organization preparedness and resilience during disasters. CREDITORS: Credit Card Debt Increasing Across the Nation’s Largest Metro Areas Wed, 27 Aug 2014 09:30:00 GMT Creditors New Equifax data provides latest signs of continued economic recovery. NEWS: Ontario Systems Announces Agenda for PowerUp 2014 Wed, 27 Aug 2014 09:23:00 GMT News Culture, technology and leadership to take center stage at the annual receivables education event scheduled for Oct. 7-9, 2014, in Indianapolis. NEWS: Local Newspaper Profiles NACS’ Service-Minded Philosophy Wed, 27 Aug 2014 09:10:00 GMT News In an interview with the Chattanooga Times Free Press, North American Credit Services owner and CEO Dallas Bunton Sr. explains how hospital billing operations are growing thanks to demand for the service and the company’s goal to work with customers who need help. CFPB: CFPB Finalizes Revision to International Money Transfer Rule Tue, 26 Aug 2014 12:42:00 GMT CFPB The revisions will help facilitate compliance with new consumer protections. NEWS: ACA Member Donates Funds to Help Local School Tue, 26 Aug 2014 11:35:00 GMT News North American Credit Services in Chattanooga, Tenn., contributed $10,000 to help cleanup and repair efforts after a break-in at a local elementary school, WRCB reports. CREDITORS: U.S. Credit Card Delinquency Rate Reaches Record Low Tue, 26 Aug 2014 11:10:00 GMT Creditors The average amount of credit card debt per borrower did not change significantly in the last year, however, balances due to more spending among ages 50-59 and 60 and older are increasing. NEWS: For-Profit College Operator Says CFPB Limits Asset Sales Tue, 26 Aug 2014 10:52:00 GMT News Corinthian Colleges Inc., facing a government shutdown of some of its campuses, must end sales or transfers of private student loans due to a possible settlement stemming from the Consumer Financial Protection Bureau’s allegations that the company has violated the Dodd-Frank Act and Fair Debt Collection Practices Act, Bloomberg Businessweek reports. CFPB: CFPB Files Consent Order Against Debt Settlement Company Mon, 25 Aug 2014 14:36:00 GMT CFPB Global Client Solutions, a payment processor, could pay more than $6 million in relief to consumers if the order is approved in court. HEALTH CARE COLLECTIONS: Survey: U.S. Employers Expect Healthcare Costs to Rise 4 Percent in 2015 Mon, 25 Aug 2014 13:18:00 GMT Health Care Collections Companies plan to continue subsidizing and managing benefits while taking aggressive action to keep costs down. NEWS: ACA International Affiliate Member Honored for Company Growth Mon, 25 Aug 2014 13:15:00 GMT News Autoscribe Corporation ranks No. 3,262 on Inc. Magazine’s 500|5000 list of the nation’s fastest-growing private companies. NEWS: The Revolving Door at the Consumer Financial Protection Bureau Mon, 25 Aug 2014 13:08:00 GMT News The Washington Examiner reports on the trend of employees at the Consumer Financial Protection Bureau leaving the government agency to work for private employers or to start their own companies. NEWS: North American Credit Services Expands Company Headquarters Mon, 25 Aug 2014 12:55:00 GMT News ACA International member celebrates opening of seventh building at campus in Chattanooga, Tenn. NEWS: U.S. Department of Commerce Releases GDP by State Mon, 25 Aug 2014 11:00:00 GMT News The data shows economic growth across states and provides a glimpse of each state’s economic health. GOVERNMENT AFFAIRS: FTC Asks Court to Shut Down Phony Debt Relief and Credit Repair Scheme Fri, 22 Aug 2014 12:33:00 GMT Government Affairs The scammers allegedly told consumers the programs were provided and funded by the federal government and endorsed by the president. NEWS: Conference Board Leading Economic Index Increased in July Fri, 22 Aug 2014 11:45:00 GMT News The increase suggests that the economy is gaining traction and growth should continue. NEWS: Panel Announced for Online Student Loan Discussion Fri, 22 Aug 2014 11:30:00 GMT News CFPB student loan ombudsman is among the panelists who will answer questions about student loans and debt. HEALTH CARE COLLECTIONS: Uninsured Could be Eligible for Healthcare Before Next Open Enrollment Period Fri, 22 Aug 2014 11:15:00 GMT Health Care Collections Health insurance marketplaces will open on Nov. 15, but events such as moving or losing insurance due to unemployment could allow people to use special open enrollment, according to a new study. CREDITORS: TransUnion Mortgage Delinquency Rate Continues to Decline Fri, 22 Aug 2014 11:00:00 GMT Creditors Clearing of severely delinquent accounts through foreclosure and lower rates of new delinquencies since the recession have contributed to the decline. GOVERNMENT AFFAIRS: Federal Trade Commission Joins CFPB in Filing Amicus Brief in Debt Collection Case Thu, 21 Aug 2014 15:20:00 GMT Government Affairs The FTC seeks reversal of a summary judgment to clarify that each debt collector who contacts a consumer must send a notice that complies with the Fair Debt Collection Practices Act. NEWS: Sessions Announced for ACA’s Fall Forum 2014 Thu, 21 Aug 2014 14:32:00 GMT News ACA is coming to San Francisco for three days of educational sessions and networking events. NEWS: ConServe Named One of the Fastest Growing Private Companies in the U.S. Thu, 21 Aug 2014 13:45:00 GMT News Inc. Magazine honors companies for entrepreneurship and growth. GOVERNMENT AFFAIRS: Sen. Warren Announces Second Vote on Student Loan Legislation Thu, 21 Aug 2014 11:20:00 GMT Government Affairs The bill was voted down in June, but some Democrats are pushing for support before the elections in November. GOVERNMENT AFFAIRS: ACA Member Talks FCC Petition with Rep. Michael Burgess Thu, 21 Aug 2014 10:50:00 GMT Government Affairs Members are invited to meet with their congressional representatives who support the petition seeking clarity on the Telephone Consumer Protection Act. CFPB: CFPB Issues Consent Order for Auto Finance Company in FCRA Violation Wed, 20 Aug 2014 13:47:00 GMT CFPB First Investors reportedly furnished inaccurate information about its customers to credit reporting agencies and continued to use a flawed system for years after the problem occurred. GOVERNMENT AFFAIRS: Bureau Guidance Transparency Act Comes with $5 Million in Annual Costs for CFPB Wed, 20 Aug 2014 13:42:00 GMT Government Affairs The bill, if approved, requires a public notice and comment period for Consumer Financial Protection Bureau guidance documents. CFPB: CFPB Debt Collection Complaints: One Year Later Wed, 20 Aug 2014 11:19:00 GMT CFPB Year-to-date debt collection complaints, Fair Credit Reporting Act and Telephone Consumer Protection Act lawsuits have increased, while Fair Debt Collection Protection Act lawsuits have decreased. NEWS: Students’ Debt Troubles Aren’t Going Away Wed, 20 Aug 2014 11:03:00 GMT News Delinquency rates for mortgages or credit card payments have improved since the recession, but not for student loan debt, The Wall Street Journal reports. Delinquent student loans have nearly doubled since early 2009 and critics say actions to help, such as increasing access to loan-forgiveness programs and regulation at private schools with high default rates, could make the problem worse. NEWS: Training Opportunities Available Through ACA International Tue, 19 Aug 2014 13:20:00 GMT News Seminars focus on topics including managing the collection floor process and training techniques. NEWS: LiveVox Offers Online Seminar on CFPB and TCPA Tue, 19 Aug 2014 13:02:00 GMT News ACA International member will lead a seminar focusing on preparing for Consumer Financial Protection Bureau regulation in the credit and collection industry and the latest observations regarding the Telephone Consumer Protection Act. CREDITORS: National Credit Default Rates Remain at Historical Lows Tue, 19 Aug 2014 11:30:00 GMT Creditors Mortgage rates contribute to a decline in household debt in the second quarter of 2014. CREDITORS: Survey: Retirement Savings are Lagging for One-Third of Americans Tue, 19 Aug 2014 11:00:00 GMT Creditors Data from shows Americans have a mixed comfort level with debt and Millennials feel more financially secure than any other age group. NEWS: The New York Times Magazine Examines Ups and Downs of Debt Buying Mon, 18 Aug 2014 13:35:00 GMT News An article adapted from an upcoming book, “Bad Paper: Chasing Debt from Wall Street to the Underworld” by Jake Halpern, explores the credit and collection industry and debt buying in Buffalo, N.Y., through stories from two professionals about their careers. CFPB: Financial Industry Group Launches Campaign Against CFPB Public Consumer Complaint Narratives Mon, 18 Aug 2014 13:19:00 GMT CFPB In July, the CFPB issued a proposal to allow consumers the option to add a narrative when submitting complaints about financial products and services. Many groups are against the proposal and its timeline. NEWS: Hospitals Review Charity Care Policies for Patients Without Coverage Mon, 18 Aug 2014 11:30:00 GMT News Some U.S. hospitals are reconsidering providing charity care to uninsured people who choose not to purchase healthcare coverage through online marketplaces established under the Affordable Care Act, according to a report by Kaiser Health News. Officials with healthcare providers have concerns that offering charity care could prevent patients from purchasing government-subsidized coverage. NEWS: Cleveland Newspaper Hosts Online Discussion on Student Loans Mon, 18 Aug 2014 11:00:00 GMT News Experts from the CFPB and other organizations will be available to answer questions on student loans and debt during the hour-long live chat. GOVERNMENT AFFAIRS: ACA International Submits Comments on New York’s Revised Proposed Debt Collection Rule Mon, 18 Aug 2014 03:30:00 GMT Government Affairs The New York Department of Financial Services should wait for Consumer Financial Protection Bureau action instead of moving forward with rulemaking. CREDITORS: Poll: Millennials Report Spending More Than a Year Ago Fri, 15 Aug 2014 13:30:00 GMT Creditors Gallup finds that Millennials spend more on discretionary items compared to other generations while Baby Boomers allocate more money to essentials such as healthcare and household expenses. GOVERNMENT AFFAIRS: New York Attorney General Settles with Debt Collection Firm Fri, 15 Aug 2014 11:27:00 GMT Government Affairs Forster & Garbus ceased collection activities on payday loans after notification from the attorney general’s office. NEWS: State Collection Service Wins 2014 Speech Implementation Award Fri, 15 Aug 2014 10:52:00 GMT News The award honors companies for successful use of speech analytics technology. GOVERNMENT AFFAIRS: City of Yonkers, NY, Requires Debt Collection Agency License Thu, 14 Aug 2014 14:24:00 GMT Government Affairs Debt collection agencies should take note of existing licensing requirement. CFPB: CFPB Shuts Down USA Discounters’ Servicemember Fee Scam Thu, 14 Aug 2014 13:28:00 GMT CFPB Company ordered to refund $350,000 to servicemembers who paid fees for benefits available for free. HEALTH CARE COLLECTIONS: U.S. Employers Changing Health Benefit Plans to Control Rising Costs Thu, 14 Aug 2014 13:15:00 GMT Health Care Collections National Business Group on Health survey finds costs would increase 6.5 percent without plan changes, 5 percent with changes. CREDITORS: Household Debt Declines in Second Quarter Thu, 14 Aug 2014 12:44:00 GMT Creditors Federal Reserve Bank of New York report shows a decrease in mortgage balances while credit card balances, student loans and auto loans all increased. HEALTH CARE COLLECTIONS: Report: State Spending on Employees’ Health Insurance Varies Significantly Thu, 14 Aug 2014 11:26:00 GMT Health Care Collections Employee health insurance costs are second only to Medicaid as a portion of states’ overall health care spending. CFPB: Senators Call on CFPB to Investigate ‘Aggressive Debt Collection’ Actions Against Military Servicemembers Wed, 13 Aug 2014 13:10:00 GMT CFPB Report alleges some retailers are bringing suit against servicemembers without giving them adequate opportunity to defend themselves. NEWS: Retail Sales Remained Flat in July Wed, 13 Aug 2014 12:53:00 GMT News After five months of increases, retail sales in July remained relatively the same as June, USA Today reports. Economists predicted overall growth of 0.3 percent, but sales declined at stores and Internet retailers during the month, leaving the end result at 0.1 percent. CFPB: Internal Review Reveals More Management Turmoil at CFPB Wed, 13 Aug 2014 11:45:00 GMT CFPB Employees cite concerns about inexperienced managers and lack of uniform standards, in addition to possible discrimination. CFPB: CFPB Orders Amerisave to Pay $19.3 Million for Bait-And-Switch Mortgage Scheme Wed, 13 Aug 2014 11:00:00 GMT CFPB The company owner will pay an additional $1.5 million for deceiving consumers. NEWS: ConServe Employees Support Local Veterans Wed, 13 Aug 2014 10:29:00 GMT News ACA International member donates proceeds from employee fundraiser to Honor Flight programs in New York. GOVERNMENT AFFAIRS: Idaho Department of Finance Issues Guidance for Collection Agencies Tue, 12 Aug 2014 14:31:00 GMT Government Affairs The Idaho Department of Finance recently issued guidance on the legality of adding fees and other charges to consumer debt. NEWS: Valley Credit Service, Inc. Achieves PPMS Designation Tue, 12 Aug 2014 14:01:00 GMT News ACA International member in Charlottesville, Va., earns the collection industry’s premier agency certification. NEWS: New York Fed Finds Small Business Lending Remains Challenging for Smaller Dollar Amounts Tue, 12 Aug 2014 13:00:00 GMT News The Small Business Credit Survey findings show that application and approval rates have not changed significantly from 2012 to 2013. NEWS: Hiring Our Heroes Launches New Online Program for Hiring Veterans and Military Spouses Tue, 12 Aug 2014 11:30:00 GMT News The online tool connects employers with prospective applicants from all over the U.S. and military installations worldwide. CREDITORS: Young Parents Jump on Savings Bandwagon Tue, 12 Aug 2014 10:49:00 GMT Creditors The Millennial generation is beginning to save for their children’s college education, but overall more than half of parents in a new survey said they are still planning to borrow through student loans, second mortgages, credit cards, or from their own retirement and investments. NEWS: ACA International Responds to Debt Collection Complaints Mon, 11 Aug 2014 13:11:00 GMT News In an interview with the Baltimore Post-Examiner, ACA International’s Former Vice President of Public Affairs Mark Schiffman explains that complaints about debt collection through the Federal Trade Commission should not be used as an indicator of the state of the overall credit and collection industry. NEWS: Affordable Care Act Presents Changes in Health Care Options for Small Businesses Mon, 11 Aug 2014 11:46:00 GMT News Despite exemptions from the Affordable Care Act requirement to provide health insurance to full-time employees, small business owners in the U.S. still face changes in their options to obtain individual health care and benefits for workers, The Wall Street Journal reports. CREDITORS: Federal Reserve Report Reveals Financial Stress for Some Consumers Mon, 11 Aug 2014 11:00:00 GMT Creditors The effects of the recession continue to be felt by many households while education debt lingers and planning for retirement is delayed. NEWS: Ohio Attorney General Issues Alert on Fake Debt Collection Calls Mon, 11 Aug 2014 10:50:00 GMT News The calls are made by scammers impersonating government officials in an attempt to collect money from consumers. GOVERNMENT AFFAIRS: FTC Issues $2 Million Settlement in Collection Agency Cases Fri, 08 Aug 2014 13:50:00 GMT Government Affairs The settlement results from complaints of alleged Federal Trade Commission and Fair Debt Collection Practices Act Violations. NEWS: FICO Issues New Credit Scoring Model Fri, 08 Aug 2014 13:25:00 GMT News The change focuses on consumers’ ability to pay their debts and reduces the impact of medical collections on their credit scores. CFPB: CFPB Expert Slated to Speak on Consumer Complaints at Collection Industry Conference Fri, 08 Aug 2014 13:05:00 GMT CFPB ACA International member Columbia Ultimate announces the CFPB presentation focusing on the complaint process and changes that may affect procedures for debt collection agencies. CREDITORS: Daily Consumer Spending Increases in July Fri, 08 Aug 2014 12:22:00 GMT Creditors Gallup reports the month-over-month increase represents a trend of overall improvement in spending since 2012. CREDITORS: June Consumer Credit Falls Below Economists’ Predictions Fri, 08 Aug 2014 11:23:00 GMT Creditors Auto and student loans surged in June, while credit card balances measured by the Federal Reserve had the smallest increase since February. HEALTH CARE COLLECTIONS: Gallup Releases State Uninsured Rate Declines Thu, 07 Aug 2014 14:30:00 GMT Health Care Collections States with Medicaid expansion and new health insurance exchanges have lower uninsured rates. HEALTH CARE COLLECTIONS: CMS Issues Hospital Inpatient Payment Regulation Thu, 07 Aug 2014 13:20:00 GMT Health Care Collections The final rule strengthens the tie between payment and quality improvement, and reminds health care providers of the Affordable Care Act requirement to make their charges available to patients and the public. HEALTH CARE COLLECTIONS: Survey: Most Americans Worried Affordable Care Act Exchanges Will Fail Again Thu, 07 Aug 2014 11:50:00 GMT Health Care Collections Higher health insurance costs are another major concern among those surveyed about their views on the health care law. NEWS: Consumer Spending is Recovering Slowly From Recession Thu, 07 Aug 2014 11:30:00 GMT News Discretionary spending on things such as recreation, transportation or restaurants remains below the peak levels recorded before the recession, according to a post on the New York Federal Reserve Liberty Street Economics blog. Spending on nondiscretionary services, such as housing or health care, is not as far behind. Overall, consumers’ weak income expectations are limiting their household spending. NEWS: Report: Student Loan Debt Growth Won’t Lead to Financial Crisis Thu, 07 Aug 2014 11:00:00 GMT News Student loan debt, when compared to mortgage debt and the GDP, is not enough to collapse the economy. NEWS: IRS Sets Maximum Fines for Uninsured Wed, 06 Aug 2014 11:30:00 GMT News The IRS has issued the maximum fines high-income individuals and families could pay if they do not purchase health insurance under the Affordable Care Act in 2014, The Hill reports. Only individuals without insurance and incomes above $244,800 as well as families of five or more with a combined annual income of $1.2 million are subject to the fines. CFPB: Research Transparency Act Would Increase CFPB Annual Spending by $1 Million Wed, 06 Aug 2014 11:00:00 GMT CFPB The CFPB would be required to identify sources in its public research papers if the legislation is approved. NEWS: Poll: Recession Leaves Lingering Pessimism About U.S. Economy Wed, 06 Aug 2014 10:45:00 GMT News A poll by The Wall Street Journal and NBC News finds that many people are still impacted by the recession and feel pessimistic about the U.S. economy as well as opportunities for younger generations. CREDITORS: Year-Over-Year Bankruptcy Filings Decrease 12 Percent Wed, 06 Aug 2014 10:27:00 GMT Creditors High filing costs contribute to the reduction in consumer and business bankruptcy filings during the last year. NEWS: Small Business Borrowing Declined in June Tue, 05 Aug 2014 13:00:00 GMT News Following revised figures from May, small business borrowing in the U.S. declined for the second consecutive month in June, according to the Thomson Reuters/PayNet Small Business Lending Index. However, compared to 2013, the index has increased by 15 percent, which is the fourth straight double-digit increase. GOVERNMENT AFFAIRS: OCC Issues Bulletin About Consumer Debt Sales Tue, 05 Aug 2014 11:55:00 GMT Government Affairs Regulator outlines bank requirements that will affect debt-sale arrangements. NEWS: Can Debt Collectors Communicate with Same-Sex Spouses? Tue, 05 Aug 2014 11:30:00 GMT News Debt collectors must be aware of laws and interpretations affecting communications with same-sex spouses. NEWS: ACA Member Offers Student Debt Crisis Solutions Tue, 05 Aug 2014 11:00:00 GMT News In an opinion piece published in CQ Roll Call, ACA member Balaji Rajan draws on his experience leading a company that helps student loan borrowers avoid default to offer solutions Congress could use to resolve the student debt crisis. NEWS: ACA Releases Study on Impact of Third-Party Debt Collection on the National and State Economies Tue, 05 Aug 2014 03:30:00 GMT News Consumer debt collection helps sustain the credit-based economy in the U.S. CFPB: Hanna Law Firm Continues to Challenge CFPB Debt Collection Lawsuit Mon, 04 Aug 2014 14:13:00 GMT CFPB At the center of the suit is the CFPB’s authority to sue law firms engaged in the collection of consumer debt for clients. HEALTH CARE COLLECTIONS: Funding for Medicare’s Hospital Insurance Coverage Extended to 2030 Mon, 04 Aug 2014 13:11:00 GMT Health Care Collections Reduced spending in 2013 and lower projections for Medicare patients’ use of health care are factors in the improved coverage outlook. NEWS: Account Control Technology, Inc. Welcomes New Project Management Director Mon, 04 Aug 2014 12:05:00 GMT News Valerie LaBarba will use her expertise in call center operations to coordinate development of key initiatives for ACT. GOVERNMENT AFFAIRS: FTC Issues $1 Million Monetary Judgment in Internet Scam Fri, 01 Aug 2014 13:23:00 GMT Government Affairs Three of seven defendants have agreed to settle charges from the FTC for their role in allegedly processing more than $26 million in unauthorized consumer fees. HEALTH CARE COLLECTIONS: Unfavorable Views on Affordable Care Act Increase in July Fri, 01 Aug 2014 12:30:00 GMT Health Care Collections The majority of Americans surveyed for the Kaiser Family Foundation’s July tracking poll continue to want Congress to improve, not repeal, the health care law. GOVERNMENT AFFAIRS: ACPAC Supports Monica Wehby in Oregon Senate Race Fri, 01 Aug 2014 11:04:00 GMT Government Affairs Oregon Collectors Association members met with the U.S. Senate candidate to discuss credit and collection industry issues and contribute to her campaign. NEWS: Agility Recovery Hosts Educational Seminars in August Fri, 01 Aug 2014 10:30:00 GMT News ACA members are invited to participate in online seminars about disaster recovery and resources for building resilience as an organization. CREDITORS: Study: Families Borrow Less to Pay for College Education Fri, 01 Aug 2014 10:06:00 GMT Creditors Annual research from Sallie Mae shows families are budgeting to spend more out-of-pocket rather than borrowing to cover tuition costs. NEWS: MRS BPO Debt Collection Agency Appoints New COO Fri, 01 Aug 2014 09:00:00 GMT News Chris Repholz will join the management team with more than 20 years of experience in the credit and collection industry and understanding of using analytics for effective debt recovery. NEWS: Massachusetts Division of Banks Provides Clarification on State Debt Collection Provision Thu, 31 Jul 2014 13:58:00 GMT News The Massachusetts Division of Banks recently offered a written opinion on the state’s debt validation requirements. CFPB: Legislators Request Documentation of CFPB Actions Thu, 31 Jul 2014 13:54:00 GMT CFPB The request is to evaluate work of the bureau during director Richard Cordray’s temporary appointment and determine if it is subject to legal challenges. The Supreme Court recently ruled that three separate appointments made at the same time as Cordray’s were invalid because the Senate was in recess. HEALTH CARE COLLECTIONS: GAO Report Reveals Flaws Thu, 31 Jul 2014 13:50:00 GMT Health Care Collections The Centers for Medicare and Medicaid Services’ website implementation was examined after users faced challenges during the initial health care enrollment period beginning Oct. 1, 2013. NEWS: ACA Responds to U.S. Delinquent Debt Report Thu, 31 Jul 2014 13:29:00 GMT News In a Charleston Daily Mail article about delinquent debts in the U.S., ACA International Vice President of Public Affairs Mark Schiffman and Jill Epstein, the president of the Associated Collection Agencies of West Virginia explain that consumers should know a majority of debt collection firms are there to help set up a payment plan or negotiate the debt to a more affordable amount and communication with collectors is important. ACA’s Ask Doctor Debt website also has helpful resources. GOVERNMENT AFFAIRS: House Subcommittee’s Allegations Prompt GAO Review of CFPB Management Thu, 31 Jul 2014 11:10:00 GMT Government Affairs CFPB Director Richard Cordray testified during the subcommittee’s fourth hearing on the allegations and said the bureau’s start-up process led to complaints and concerns about the employee review process. NEWS: Coast Professional Announces New Chief Compliance Officer Thu, 31 Jul 2014 11:00:00 GMT News ACA International member David Den Houten brings experience as an attorney in the credit and collection industry and compliance expertise to the position. CFPB: CFPB Launches Nationwide Financial Education Network Wed, 30 Jul 2014 15:15:00 GMT CFPB The new online toolkit will provide financial education to low- and moderate-income consumers on topics such as budgeting, managing daily expenses and debt. NEWS: ACA Member Explains Industry Challenges with TCPA Wed, 30 Jul 2014 15:06:00 GMT News Diversified Consultants COO Gordon Beck spoke with ABC News about the challenges debt collectors face as more people switch their landline phones to cell phones as well as the need to update the Telephone Consumer Protection Act of 1991. CFPB: CFPB Extends Comment Period on Proposed Consumer Complaint Database Wed, 30 Jul 2014 13:50:00 GMT CFPB If approved, consumers would have the option to include a narrative with their complaint on the bureau’s public database. NEWS: U.S. Economic Growth Exceeds Expectations Wed, 30 Jul 2014 13:45:00 GMT News The GDP increase is a result of an uptick in personal consumption expenditures and other economic indicators. CREDITORS: Consumer Confidence Index Continues to Improve Wed, 30 Jul 2014 11:13:00 GMT Creditors The index, including consumers’ assessment of the economy and jobs, is at its highest level since October 2007. GOVERNMENT AFFAIRS: FDIC Revises List of Allegedly High Risk Merchants Tue, 29 Jul 2014 13:26:00 GMT Government Affairs The original list created misperceptions that business relationships between banks and the merchants were prohibited. CFPB: CFPB and AGs Announce $92 Million Predatory Lending Settlement Tue, 29 Jul 2014 12:15:00 GMT CFPB Companies involved in alleged scheme must pay fines and cease collecting money on servicemembers’ finance agreements associated with the purchase of electronics and other products. NEWS: Pennsylvania Attorney General Warns Consumers of Fake Debt Collection Scam Tue, 29 Jul 2014 11:57:00 GMT News The callers claim to be from the attorney general’s office, and threaten criminal charges and arrest for the purpose of collecting a fake debt. CREDITORS: New Bank Card Credit Reaches Six-Year High Tue, 29 Jul 2014 11:15:00 GMT Creditors The number of new credit cards issued has also reached a six-year high, according to new data from Equifax. Auto lending is increasing while first mortgage balances are decreasing. CREDITORS: Study: 77 Million Consumers with Credit Files Have Delinquent Debt Tue, 29 Jul 2014 10:54:00 GMT Creditors Examination of credit bureau data finds that 35 percent of adults have a reported debt in collections with an average amount of more than $5,100. CFPB: FDCPA Lawsuits and CFPB Complaints Increased in June Mon, 28 Jul 2014 15:10:00 GMT CFPB Monthly data reflects an uptick in Fair Debt Collection Practices Act litigation and complaints about debt collectors to the Consumer Financial Protection Bureau, but a decline in Telephone Consumer Protection Act and Fair Credit Reporting Act cases. NEWS: Congressional Recess Offers Ideal Advocacy Opportunity Mon, 28 Jul 2014 13:45:00 GMT News ACA International offers resources for members interested in coordinating meetings with their congressional representatives about credit and collection industry issues. CREDITORS: Strong Retail Sales Predicted for Second Half of 2014 Mon, 28 Jul 2014 13:20:00 GMT Creditors The National Retail Federation forecast includes analysis of consumers’ spending outlook and other economic factors. HEALTH CARE COLLECTIONS: More Than 10 Million Gained Health Insurance During Open Enrollment Mon, 28 Jul 2014 13:05:00 GMT Health Care Collections The increase in coverage is concentrated among low-income adults and in states with Medicaid expansion. GOVERNMENT AFFAIRS: Cordray to Testify About Discrimination Allegations at CFPB Mon, 28 Jul 2014 11:05:00 GMT Government Affairs Legislators in the House of Representatives requested testimony from the bureau’s director as part of a House Financial Services subcommittee’s ongoing investigation into employee allegations. NEWS: President’s Celebration Honors Rick Doane, Closes the Convention Fri, 25 Jul 2014 23:01:00 GMT News Colleagues and friends pay tribute to ACA’s 2014/15 president and dance the night away to the sounds of featured performer KC and the Sunshine Band. GOVERNMENT AFFAIRS: House Subcommittee Hears Truth in Caller ID Act Update Proposal Fri, 25 Jul 2014 10:45:00 GMT Government Affairs The bill would expand current law to protect consumers contacted by phone and text message through a falsified phone number. NEWS: Karl Rove Addresses ACA Convention Attendees Fri, 25 Jul 2014 10:31:00 GMT News Iconic political strategist leads a lineup of illustrious presenters at ACA International’s 75th Annual Convention and Expo in Chicago. CFPB: CFPB Continues Accepting Comments on Proposed Debt Collection Survey Fri, 25 Jul 2014 10:07:00 GMT CFPB ACA International opposes the survey format for its negative bias and limitations in helping the CFPB understand the debt collection industry before its rulemaking process is complete. NEWS: Pursuing a Better Life Fri, 25 Jul 2014 08:01:00 GMT News Inspirational speaker Bryan Dodge provided ACA Convention attendees a few ideas for getting what they truly want out of life. NEWS: Convention Sessions Examine Legislative, Regulatory and Compliance Trends Thu, 24 Jul 2014 12:01:00 GMT News A multitude of educational sessions at ACA’s 75th Anniversary Convention focus on the latest advocacy and legal challenges facing the credit and collection industry. NEWS: What Are People Saying About You? Thu, 24 Jul 2014 11:21:00 GMT News During his keynote opening general session presentation, longtime Harley-Davidson leader Ken Schmidt discussed the need for companies to shape their reputation by telling their own story. GOVERNMENT AFFAIRS: House Financial Services Committee Dissects Dodd-Frank Act Thu, 24 Jul 2014 11:17:00 GMT Government Affairs Committee members, as well as former committee chairman Barney Frank, discussed the Consumer Financial Protection Bureau’s accountability. GOVERNMENT AFFAIRS: Legislators Seek to Increase Transparency of Medical Credit Industry Thu, 24 Jul 2014 11:00:00 GMT Government Affairs A report requested by legislators concerned about the burden of medical debt and predatory lending practices in the U.S. provides an overview of financial products consumers use when they lack health insurance coverage. NEWS: ACA International Discusses Credit Reporting Process Thu, 24 Jul 2014 10:13:00 GMT News In an article on, ACA Vice President of Public Affairs Mark Schiffman explains the process of reporting debts, of any amount, by third-party agencies that own the accounts compared to collectors working on behalf of a creditor. NEWS: ACA Awards Convention Scholarships Thu, 24 Jul 2014 10:11:00 GMT News Financial assistance gives several ACA members the chance to attend ACA’s 75th Anniversary Convention. NEWS: ACA Honors Annual Award Winners Thu, 24 Jul 2014 10:01:00 GMT News The association names Lance Black as Member of the Year and recognizes several leaders for their work on behalf of the credit and collection industry. CFPB: CFPB, FTC and States Announce Lawsuits Against Foreclosure Relief Scammers Wed, 23 Jul 2014 13:55:00 GMT CFPB The legal action targets defendants that allegedly used deceptive marketing tactics with struggling homeowners possibly facing foreclosure. NEWS: ACA Convention Spotlights Technology Wed, 23 Jul 2014 13:21:00 GMT News Dozens of exhibitors and multiple educational sessions at the ACA Convention offer a glimpse of today’s cutting-edge collection industry solutions and methods for getting the most out of them. NEWS: ACA International Celebrates 75 Years of History Wed, 23 Jul 2014 11:01:00 GMT News Credit and collection professionals gather in Chicago for ACA International’s 75th Anniversary Convention & Expo, featuring top speakers, world class educational sessions and valuable networking events. NEWS: Financial Groups Push for Delay in CFPB’s Proposed Complaint Database Wed, 23 Jul 2014 11:00:00 GMT News Several banking and business groups are seeking to delay implementation of a proposed Consumer Financial Protection Bureau online database featuring details about consumers’ complaints, The Hill reports. The groups said the bureau’s 30-day comment period is not enough time for them to review the proposal and respond. NEWS: Council of Delegates Elects New Directors Wed, 23 Jul 2014 10:21:00 GMT News ACA International Council of Delegates chooses five members to serve as directors on the association’s board. NEWS: CFPB Regulatory Actions Slated for Discussion During ACA Convention Seminars Wed, 23 Jul 2014 10:07:00 GMT News ACA International’s Vice President and General Counsel Rob Föehl, in an article series about ACA’s 75th Anniversary Convention & Expo underway this week, discussed three sessions scheduled to cover CFPB rulemaking proposals and actions credit and collection industry professionals can take to prepare. NEWS: ACA Members Tee It Up Wed, 23 Jul 2014 06:01:00 GMT News Convention participants support ACA’s advocacy efforts by participating in the ACA and Friends Golf Tournament. NEWS: Federal Appeals Courts Split on Affordable Care Act Subsidies Tue, 22 Jul 2014 13:20:00 GMT News Two federal appeals courts have issued contradictory rulings about tax subsidies in states without their own health insurance marketplaces under the Affordable Care Act, The Washington Post reports. The U.S. Court of Appeals for the District of Columbia ruled the subsidies may not be provided in those states. However, the 4th Circuit Court of Appeals in Richmond, Va., decided in a separate case that the law’s language was ambiguous, and permitted the subsidies to be available nationwide. NEWS: Federal Authorities Investigate Possible Data Breach at Goodwill Tue, 22 Jul 2014 13:07:00 GMT News An investigation of a possible security breach and theft of consumers’ credit card information at Goodwill Industries International is underway, The New York Times reports. If the theft is confirmed, Goodwill would be the sixth large chain store to acknowledge its systems with consumers’ payment information were compromised. NEWS: House Financial Services Committee Chairman Requests Records on CFPB Renovation Tue, 22 Jul 2014 12:30:00 GMT News Rep. Jeb Hensarling (R-Texas) has demanded unredacted e-mails and financial records from Consumer Financial Protection Bureau Director Richard Cordray as part of the House Financial Services Committee’s continued investigation into the bureau’s headquarters renovation project, the Washington Examiner reports. Hensarling requests the documents, including those on renovation budget amounts, by July 31, 2014. NEWS: Miami-Dade State Attorney Warns of Debt Collection Scam Tue, 22 Jul 2014 11:15:00 GMT News The e-mail messages appear to be from someone working at the state attorney’s office and include threats of arrest if an alleged debt is not paid. CREDITORS: Millennials Prefer Cash Investments Over Stocks, Real Estate Tue, 22 Jul 2014 11:00:00 GMT Creditors A survey shows Millennials who invest cash are risking their retirement savings and other future goals. GOVERNMENT AFFAIRS: Court Halts Debt Collector’s Operations, Freezes Assets Mon, 21 Jul 2014 13:00:00 GMT Government Affairs Several companies and individuals are charged with allegedly collecting at least $8.7 million in purported debt payments and violations of the Federal Trade Commission Act and Fair Debt Collection Practices Act. CFPB: CFPB Expands Scope of Consumer Complaints Mon, 21 Jul 2014 11:49:00 GMT CFPB The bureau announced acceptance of complaints regarding additional nonbank products, including prepaid cards, debt settlement and credit repair services, and pawn and title loans. NEWS: Survey Shows Improving Business Conditions Mon, 21 Jul 2014 11:30:00 GMT News Economics expect growth based on an uptick in sales and employment in the second quarter of 2014. NEWS: Delta Outsource Group Hosts Visit from Rep. Blaine Luetkemeyer Mon, 21 Jul 2014 11:15:00 GMT News ACA International members from Missouri shared their challenges and concerns with the congressman, a member of the House Committee on Financial Services. NEWS: ACA International Defends the Collection Industry Mon, 21 Jul 2014 11:00:00 GMT News In a CNBC article, ACA Vice President of Public Affairs Mark Schiffman refutes criticism of the collection industry and expresses support for clarification of its regulations. NEWS: Interactive Mobile App Available for ACA’s Convention & Expo Fri, 18 Jul 2014 12:45:00 GMT News Stay connected at the 75th anniversary event hosted by ACA International with a free mobile app featuring maps, exhibitor details, session materials and more. NEWS: Consumers Spur Growth in Canadian Economy Fri, 18 Jul 2014 12:40:00 GMT News Canada’s consumer price index reached a two-year high in June, indicating consumers are contributing more to economic growth while policy makers await a rebound in business investment, Bloomberg Businessweek reports. NEWS: ACA Education Foundation Announces Study Mission to Brazil Fri, 18 Jul 2014 12:30:00 GMT News This unique study mission provides a glimpse into Brazil’s credit and collection industry, including guided visits, educational opportunities and the annual CMS conference. GOVERNMENT AFFAIRS: Congress Introduces Legislation on Payday Loan Fee Cap Fri, 18 Jul 2014 11:50:00 GMT Government Affairs The bill would extend a fee limit to all consumer credit transactions. The CFPB is also seeking to tighten regulations covering the payday lending market after finding that a majority of borrowers pay more in fees than their original loan. CREDITORS: National Credit Default Rates Reach Historical Low in June Fri, 18 Jul 2014 11:00:00 GMT Creditors The decline in consumer credit default rates confirm other indicators that the economy is improving. NEWS: Getting Back on Track Fri, 18 Jul 2014 09:01:00 GMT News Despite disruptive weather conditions early in the year, the economy is snapping back, according to this quarter’s economic report. CFPB: Stakeholders and Consumers Discuss CFPB Complaint Database Proposal Thu, 17 Jul 2014 14:38:00 GMT CFPB Bureau Director Richard Cordray presented the proposal at a field hearing and responded to concerns about privacy and the complaint database due process. NEWS: ACA Seeks 2014 Fall Forum Speakers Thu, 17 Jul 2014 14:32:00 GMT News Proposals for seminars related to data analytics, compliance, health care collections and legal education are due by Aug. 1, 2014. GOVERNMENT AFFAIRS: Judiciary Subcommittee Continues Critique of Operation Choke Point Thu, 17 Jul 2014 13:14:00 GMT Government Affairs The hearing followed a discussion by a House Financial Services subcommittee concerning the Department of Justice’s impact on legitimate businesses through its investigations of consumer fraud. GOVERNMENT AFFAIRS: Senators Introduce Legislation for Income-Based Student Loan Repayment Thu, 17 Jul 2014 11:30:00 GMT Government Affairs The latest in a series of legislative proposals to address the increasing student loan debt in the U.S. would create more manageable payments for borrowers. NEWS: CBO 25-Year Budget Outlook Shows Increasing Federal Debt and Spending Thu, 17 Jul 2014 11:00:00 GMT News Unless current laws change, the Congressional Budget Office predicts, federal spending relative to the GDP will grow due to effects of an aging population, rising health care costs and expanding federal health insurance subsidies. CFPB: CFPB Proposes To Expand Public Database to Include Consumer Complaint Narratives Wed, 16 Jul 2014 14:29:00 GMT CFPB Proposed Policy Statement allows consumers to opt in to share complaint narratives relating to financial products and services on CFPB’s public database. NEWS: Consumer Spending Habits Counter Economists’ Expectations Wed, 16 Jul 2014 12:51:00 GMT News Overall retail sales increased 0.2 percent in June, a much lower amount than economists projected, USA Today reports. Many economists expected consumers’ purchases to rise this year and push a stronger economic recovery. However, consumers remain cautious with their spending and resistant to taking on debt because, in part, of stagnant wage growth. CFPB: House Rejects Amendment to Prevent CFPB Spending Review Wed, 16 Jul 2014 11:45:00 GMT CFPB The House Appropriations Committee is proposing to change the funding source for the CFPB from the Federal Reserve to the congressional appropriations process to allow for increased accountability at the bureau. NEWS: Expert Global Solutions Announces Sale of Segments of Accounts Receivable Management Business Wed, 16 Jul 2014 11:15:00 GMT News The business is expected to operate as Transworld Systems when the purchase by Platinum Equity is completed. GOVERNMENT AFFAIRS: FTC and CFPB Announce Debt Collection Roundtable for Latino Community Wed, 16 Jul 2014 11:00:00 GMT Government Affairs The free public event will feature discussions with consumer advocates and state and federal regulators, among others, about debt collection issues. NEWS: Brief ACA Website Outage Planned for This Weekend Wed, 16 Jul 2014 09:35:00 GMT News ACA’s website will be inaccessible for approximately one hour early on Saturday morning. GOVERNMENT AFFAIRS: New York State Seeks Comments on Proposed Debt Collection Rule Tue, 15 Jul 2014 15:27:00 GMT Government Affairs Proposed rule requires collectors to provide several initial disclosures, substantiation of the debt and information about repayment schedules and settlements. NEWS: Small Business Health Insurance Enrollment is Hard to Track Tue, 15 Jul 2014 13:33:00 GMT News Compared to individual enrollment data, health insurance sign-ups by small business owners and their employees through the Affordable Care Act has been harder to track, The Washington Post reports. Some evidence shows enrollment is low, due in part to health officials’ focus on fixing technical problems with individual health exchanges, leading to a delay in employers having access to online enrollment. CFPB: CFPB Clarifies How Regulations Apply to Same-Sex Married Couples Tue, 15 Jul 2014 13:15:00 GMT CFPB When enforcing laws including the Fair Debt Collection Practices Act, the bureau will recognize same-sex marriages that took place in states where the practice is legal. GOVERNMENT AFFAIRS: House Subcommittee Scrutinizes Effects of DOJ’s “Operation Choke Point” on Lawful Businesses Tue, 15 Jul 2014 13:00:00 GMT Government Affairs ACA International is monitoring the operation to determine any potential impact on the credit and collection industry. NEWS: CFPB Stops Plans for Complaint Data Contract Tue, 15 Jul 2014 11:15:00 GMT News The Consumer Financial Protection Bureau has cancelled plans requiring banks to sign a contract that would in turn allow the bureau to take ownership of information in consumer complaints made through its website, American Banker reports. A draft contract sent to a small number of banks received opposition due to concerns about the impact on their existing complaint response process and the bureau’s overall handling of privacy and data collection issues. NEWS: Walk-In Registrations are Welcome at ACA International’s 75th Anniversary Convention Tue, 15 Jul 2014 11:00:00 GMT News Don’t miss out on three days of presentations, networking opportunities and educational sessions with credit and collection industry experts during the premier annual event July 23-25. CFPB: Hanna Law Firm Responds to CFPB Complaint Tue, 15 Jul 2014 09:01:00 GMT CFPB Frederick J. Hanna & Associates issues statement denying Consumer Financial Protection Bureau claims. CREDITORS: Small Business Loan Approvals Increase Mon, 14 Jul 2014 14:00:00 GMT Creditors The approval rate, a post-recession high, shows entrepreneurs’ confidence in their ability to borrow and repay their loans as well as an improving economy. GOVERNMENT AFFAIRS: House Committee Advances Legislation to Strengthen the Higher Education System Mon, 14 Jul 2014 13:45:00 GMT Government Affairs One bill focuses on financial literacy to prevent students from graduating with loans they cannot pay. The Senate also has a proposal for changes to the Higher Education Act. CFPB: CFPB Files Suit Against Law Firm for Collection Activities Mon, 14 Jul 2014 13:03:00 GMT CFPB Consumer Financial Protection Bureau alleges that Georgia company relies on deceptive court filings and faulty evidence to churn out lawsuits. GOVERNMENT AFFAIRS: Illinois Attorney General Sues Companies Offering Student Loan Relief Mon, 14 Jul 2014 12:31:00 GMT Government Affairs Two companies allegedly engaged in deceptive marketing practices and charged consumers hundreds of dollars in upfront fees to reduce or eliminate their student loan debt burden. NEWS: ACA’s Unlimited Training Pass Available at New Low Price Mon, 14 Jul 2014 11:20:00 GMT News The pass provides access to professional development and educational training led by experts in the credit and collection industry. HEALTH CARE COLLECTIONS: Uninsured Rate Declines Mon, 14 Jul 2014 11:00:00 GMT Health Care Collections The uninsured rate is declining under the Affordable Care Act, including enrollment from people who were previously uninsured or who now qualify for Medicaid. NEWS: Experts Challenge GOP Attack on CFPB’s Building Renovation Costs Fri, 11 Jul 2014 12:57:00 GMT News Some Republican leaders on the House Financial Services Committee continue to criticize the Consumer Financial Projection Bureau for embarking on a building renovation project that they say is more than double the original estimates. Bloomberg Businessweek reports, however, that the U.S. General Services Administration managing the project identifies the costs as in line with other government renovations. NEWS: House Pursues Lawsuit Against Obama Over Employer Mandate Delay Fri, 11 Jul 2014 12:01:00 GMT News A resolution by House leaders to sue President Barack Obama focuses on his administration’s decision to put off enforcing the Affordable Care Act’s employer mandate and penalties until 2016, The Los Angeles Times reports. Speaker John A. Boehner says the president acted to delay the mandate without a congressional vote. CREDITORS: Economists Predict GDP Growth After Decline in Early 2014 Fri, 11 Jul 2014 11:45:00 GMT Creditors National Association for Business Economists survey also shows predicted growth in personal consumption and a belief among economists that there is low probability for a recession in 2014 or 2015. GOVERNMENT AFFAIRS: Phony Payday Loan Brokers Settle with FTC for $6.2 million Fri, 11 Jul 2014 11:24:00 GMT Government Affairs The commission alleges the defendants developed a scheme to collect personal financial information from consumers applying for payday loans to withdraw money from their bank accounts. CFPB: CFPB Funding and Staffing Increases Projected for 2015 Fri, 11 Jul 2014 11:00:00 GMT CFPB The Consumer Financial Protection Bureau would receive a significant funding bump in 2015 along with continued staffing increases under the president’s 2015 requested budget outlays. CFPB: CFPB Announces Field Hearing on Consumer Complaints Thu, 10 Jul 2014 14:09:00 GMT CFPB Director Richard Cordray and consumer group representatives will address the topic during the public event in El Paso, Texas. CFPB: CFPB Takes $10 Million Action for Collection Tactics Thu, 10 Jul 2014 13:02:00 GMT CFPB The bureau alleges that payday lender ACE Cash Express illegally threatened to sue, charge fees and report consumers to credit reporting agencies, made excessive calls and pressured consumers into a cycle of debt. CREDITORS: Bank Card Delinquencies Fall Significantly in First Quarter Thu, 10 Jul 2014 12:49:00 GMT Creditors The decline shows consumers are paying off or paying down their credit card balances each month and bank card delinquencies are well below the 15-year average. NEWS: NACS Employees Band Together to Help Children and Families Thu, 10 Jul 2014 11:20:00 GMT News A team of employees from the ACA member company participated in some healthy competition as part of an annual event to raise money to help patients treated at T.C. Thompson Children’s Hospital. NEWS: C B Merchant Service Receives Community Partner Award Thu, 10 Jul 2014 11:01:00 GMT News The California-based ACA member company is honored for providing the support necessary to create a local community foundation. NEWS: Time is Running Out to Attend ACA International’s 75th Anniversary Convention Wed, 09 Jul 2014 13:58:00 GMT News The credit and collection industry’s premier annual conference will feature renowned speakers, world-class educational sessions and top-notch networking opportunities. CREDITORS: Poll: U.S. Consumer Spending Declines in June Wed, 09 Jul 2014 13:48:00 GMT Creditors Spending is still lower than levels reported before the recession in 2008 and is consistent with trends in job creation and economic confidence. GOVERNMENT AFFAIRS: More Households Swap Landline Phones for Wireless Service Wed, 09 Jul 2014 13:21:00 GMT Government Affairs The use of modern technology to communicate with consumers is crucial for the credit and collection industry, but the requirements in the Telephone Consumer Protection Act have not kept pace with the trends. NEWS: Veteran Donates ARMing Heroes Charity Grant to Fellow Service Member Wed, 09 Jul 2014 11:53:00 GMT News Purple Heart recipient receives emergency grant through credit and collection industry charity because of fellow military veteran’s selfless act. NEWS: Account Control Technology Welcomes New Director of Client Services Wed, 09 Jul 2014 11:39:00 GMT News Candice McDermott will apply 20 years of financial services experience overseeing the company’s customer service and support staff. CREDITORS: Rise in Credit Card Balance Growth Slows While Auto Loans Jump Tue, 08 Jul 2014 14:35:00 GMT Creditors May consumer credit card borrowing increases are a sharp contrast to surge reported by the Federal Reserve in April, but auto sales drive nonrevolving credit growth. CFPB: CFPB Issues Rule Clarification for Mortgage Heirs Tue, 08 Jul 2014 13:45:00 GMT CFPB The bureau’s rule allows for family members to acquire property and qualify for mortgage loan modification when a borrower dies. NEWS: West Virginia Attorney General Issues Warning About Fake Debt Collection Calls Tue, 08 Jul 2014 13:00:00 GMT News Consumers facing financial troubles may be more at risk for scams, which could include threats and requests to collect money that is not owed. NEWS: ACA Member Livevox Announces Executive Changes Tue, 08 Jul 2014 11:54:00 GMT News Chief Marketing Officer John McNamara accepts a position with the CFPB, and former vice president of sales Dusty Whitesell returns to lead the company’s marketing efforts and business operations. CREDITORS: Consumers Define American Dream as Being Debt-Free Tue, 08 Jul 2014 11:00:00 GMT Creditors Survey participants indicate short-term financial priorities include paying off credit card and student loan debt. NEWS: ACA Member Obituary: Raymond J. Costello Tue, 08 Jul 2014 10:07:00 GMT News CEO of ACA International member company Colltech Inc. in Minneapolis passed away on June 30. NEWS: Is Student Loan Debt to Blame for Declines in Homeownership? Mon, 07 Jul 2014 11:40:00 GMT News While homeownership by those who have student loan debt has dropped, The New York Times examines whether debt is really the cause of this trend. NEWS: July Collector Magazine Celebrates 75 Years of ACA International Mon, 07 Jul 2014 11:01:00 GMT News The latest edition of Collector magazine features a look back at the people, places and things that have contributed to ACA International’s 75 years of success. NEWS: Agility Recovery Offers Free Business Preparedness Seminars Mon, 07 Jul 2014 10:41:00 GMT News ACA members are invited to participate in two educational online seminars about disaster recovery and preventing business interruption losses. NEWS: ACA Member Obituary: Donald Reed Mon, 07 Jul 2014 10:21:00 GMT News Former owner of Consumer Adjustment Company in St. Louis and past president of the Missouri Collectors Association passed away. NEWS: Northland Group Welcomes David Cherner as Chief Compliance Officer Mon, 07 Jul 2014 00:01:00 GMT News ACA International member company names former association staffer to oversee the company’s compliance strategy. NEWS: ACA Member Meets with New Jersey Congressman Thu, 03 Jul 2014 13:21:00 GMT News Rep. Scott Garrett meets with representatives from Heritage Financial Recovery Services to discuss TCPA reform and other issues facing the credit and collection industry. NEWS: ACA Convention Seminar Features How-To on Working with State Legislators Thu, 03 Jul 2014 11:45:00 GMT News previews an ACA International Convention session on trends in state legislation affecting the credit and collection industry, and the importance of members working with their local government leaders. NEWS: Small Business Borrowing Increases Thu, 03 Jul 2014 11:11:00 GMT News For the third consecutive month, small business borrowing in the U.S. jumped in May, leading the Thomson Reuters/PayNet Small Business Lending Index to its highest point in more than seven years. HEALTH CARE COLLECTIONS: HHS Announces Health Care Plan Auto-Enrollment for 2015 Thu, 03 Jul 2014 10:31:00 GMT Health Care Collections The service is part of U.S. Department of Health and Human Services plans to create a sustainable long-term system under the Affordable Care Act. NEWS: Audit of Insurance Exchanges Shows Issues with Eligibility System Wed, 02 Jul 2014 13:33:00 GMT News Millions of inconsistencies exist in the insurance marketplaces established under the Affordable Care Act, The New York Times reports. While they do not indicate wrongdoing, the inconsistencies associated with consumers’ coverage and subsidies need to be resolved to ensure applicants meet eligibility requirements. CFPB: CFPB Complaints Decline 16 Percent in May Wed, 02 Jul 2014 12:53:00 GMT CFPB Monthly analysis shows a decline in FDCPA and TCPA lawsuits and a slight increase in alleged FCRA violations, while debt collection complaints decreased from April to May. CFPB: CFPB Renovation Costs Exceed 2013 Estimate by $120 Million Wed, 02 Jul 2014 11:15:00 GMT CFPB Federal Reserve Office of the Inspector General is conducting further review of the project costs and related processes. NEWS: Consumers are Still Cautious About U.S. Economy Wed, 02 Jul 2014 11:00:00 GMT News Consumer confidence is the highest since January 2008 and earnings are growing, The Fiscal Times reports. However, consumers are saving more money and have limited trust in the economy after suffering from the effects of the Great Recession just a few years ago. CREDITORS: Report Highlights the Economic Benefits of Higher Consumer Savings Tue, 01 Jul 2014 13:50:00 GMT Creditors Researchers find household savings rates need to increase to bolster the nation’s economy and ensure consumers can live comfortably during retirement. HEALTH CARE COLLECTIONS: Affordable Care Act Wellness Program Guidelines Get Mixed Reviews Tue, 01 Jul 2014 13:35:00 GMT Health Care Collections Costs associated with the new guidelines are a concern for consumers, while their overall views of the health care law remain the same as the past several months. GOVERNMENT AFFAIRS: Court Halts Collection of $3.5 Million in Allegedly Fake Payday Debts Tue, 01 Jul 2014 13:12:00 GMT Government Affairs The Federal Trade Commission filed a complaint to stop the operation involving alleged illegal threats against consumers and violations of the Fair Debt Collection Practices Act. NEWS: Columnist: Divided Government Could Lead to Shake-Up at CFPB Tue, 01 Jul 2014 12:41:00 GMT News If Republicans take control of the Senate after the November elections, it could affect the Consumer Financial Protection Bureau’s leadership, according to Los Angeles Times opinion writer Jon Healey. In light of a recent U.S. Supreme Court decision preventing the president from making appointments without Congressional approval during short breaks, if a divided Senate and White House cannot agree on a replacement for Richard Cordray in 2018, the president may have to accept changes to the CFPB. REPORTERS: ACA International Education Foundation Announces 2014 Scholarship Winners Tue, 01 Jul 2014 00:01:00 GMT Reporters More than 70 applications were submitted for the scholarships available annually to employees of the credit and collection industry and members of their family. CREDITORS: Report: More Consumers are Avoiding Credit Card Debt Mon, 30 Jun 2014 13:45:00 GMT Creditors The effects of the 2008 financial crisis and the Credit Card Act of 2009 include a movement away from riskier borrowers and an increase in the percentage of consumers who pay off their credit card balances. HEALTH CARE COLLECTIONS: Survey: Majority of Consumers Were Uninsured Before Enrolling in Affordable Care Act Plans Mon, 30 Jun 2014 13:30:00 GMT Health Care Collections The Kaiser Family Foundation, in the first of a series of surveys, finds most of the uninsured had been without coverage for at least two years. NEWS: Federal Student Loan Interest Rates Will Rise July 1 Mon, 30 Jun 2014 13:00:00 GMT News As student loan debt continues to grow, new borrowers will have higher interest rates for the life of their loans effective July 1, 2014, USA Today reports. The uptick, from approximately 4 percent to 4.66 percent through June 30, 2015, may not be a burden for students in the short-term, but experts say the interest rates could build to as much as 10.5 percent for some loans in the next few years. NEWS: ACA’s Washington Unit Supports Campaign of Industry Ally Mon, 30 Jun 2014 11:28:00 GMT News Unit members and ACA’s ACPAC Committee raised funds in support of Sen. Janéa Holmquist Newbry’s campaign for a congressional seat in Washington. HEALTH CARE COLLECTIONS: Health Care Spending Could Grow in 2015 Fri, 27 Jun 2014 13:01:00 GMT Health Care Collections The stronger economy and increasing numbers of newly insured consumers are fueling the spending increase, which is expected to continue through next year. NEWS: ACA International Education Foundation Announces 2014 Scholarship Winners Fri, 27 Jun 2014 11:44:00 GMT News More than 70 applications were submitted for the scholarships available annually to employees of the credit and collection industry and members of their family. GOVERNMENT AFFAIRS: ACA Introduces State Governors to Hiring Our Heroes Program Fri, 27 Jun 2014 11:10:00 GMT Government Affairs The campaign is part of an upcoming series of outreach efforts to highlight the work of the credit and collection industry to state leaders. GOVERNMENT AFFAIRS: Supreme Court Ruling Unlikely to Impact CFPB Director’s Role Fri, 27 Jun 2014 11:00:00 GMT Government Affairs House Financial Services Committee chairman issues statement questioning the legality of Richard Cordray’s decisions before his official appointment to lead the bureau. NEWS: CFPB Offers Managers Payback for Legal Costs Thu, 26 Jun 2014 14:59:00 GMT News The Consumer Financial Protection Bureau is offering reimbursement to its management staff for legal counsel expenses, The Washington Examiner reports. The CFPB implemented the new policies after an April 2014 House Financial Services Committee hearing where whistleblower Angela Martin testified about alleged employee discrimination and retaliation at the bureau. NEWS: Account Control Technology Foundation Awards $50,000 in College Scholarships Thu, 26 Jun 2014 13:00:00 GMT News The ACA member company’s charitable organization helps college students achieve their educational goals. GOVERNMENT AFFAIRS: ACA Attends Republican Attorneys General Summer Meeting Thu, 26 Jun 2014 11:50:00 GMT Government Affairs The meeting was an opportunity for ACA to stay connected with state attorneys general and provide information about the credit and collection industry to stakeholders. NEWS: ACA Invites Members to Ultimate Networking Event Thu, 26 Jun 2014 11:30:00 GMT News Registration is filling up fast for the member-exclusive Dinner with Strangers event held during ACA’s upcoming 75th Anniversary Convention & Expo. NEWS: Report: Student Loan Crisis is Not Imminent Thu, 26 Jun 2014 11:00:00 GMT News Household income growth for college-educated consumers is keeping up with the increases in their debt over time. GOVERNMENT AFFAIRS: Iowa Senator Issues Proposal to Reauthorize Higher Education Act Wed, 25 Jun 2014 15:07:00 GMT Government Affairs The Higher Education Affordability Act would increase college affordability, hold schools accountable to students and taxpayers, and help families make informed decisions about college. NEWS: Final First Quarter GDP Shows More Economic Decline Than Expected Wed, 25 Jun 2014 15:00:00 GMT News Final first quarter estimates from the Bureau of Economic Analysis show the real GDP declining at an annual rate of 2.9 percent, meaning the economy has slowed more than earlier predictions, Forbes reports. Inclement weather in the beginning of the year continues to influence the economy through impacts on production, construction, shipments, and home and auto sales. GOVERNMENT AFFAIRS: FTC Approves Final Settlement Orders with Collection Agency, 13 Others for Privacy Claim Violations Wed, 25 Jun 2014 14:55:00 GMT Government Affairs The companies are prohibited from misrepresenting their participation in privacy or data security programs sponsored by the government. NEWS: ACA Convention Seminars Focus on Compliance Trends Wed, 25 Jun 2014 14:43:00 GMT News ACA member Roger Weiss discusses the need for agencies to have the latest updates on compliance requirements in a time of heightened government oversight as part of an article series by to preview ACA’s 75th Anniversary Convention & Expo. GOVERNMENT AFFAIRS: FTC Imposes $4 Million Penalty Against Debt Collector Wed, 25 Jun 2014 11:15:00 GMT Government Affairs Court order prohibits defendants from continuing alleged deceptive practices and collecting debts and unnecessary fees. The penalty will be partially suspended for inability to pay in exchange for surrendered assets. HEALTH CARE COLLECTIONS: Hospital Consolidation is On the Rise Wed, 25 Jun 2014 11:05:00 GMT Health Care Collections Some experts say the trend leads to less competition and higher prices for patients, while others argue hospital consolidation comes with the benefit of lowering excess capacity in some communities. NEWS: ACA Member Donates Funds for New Community Park Wed, 25 Jun 2014 10:56:00 GMT News Array Services Group was recognized for its generosity during the park’s opening ceremony. GOVERNMENT AFFAIRS: Senate Finance Committee Focuses on Improving Education Tax Incentives Tue, 24 Jun 2014 14:35:00 GMT Government Affairs The committee discussed student loan debt in the U.S., and ways for students to offset high education bills from the time they start their degrees. NEWS: Employees Rate Automated Collection Services as One of Top Workplaces in Tennessee Tue, 24 Jun 2014 14:26:00 GMT News ACA International member is recognized for its training program based on positive feedback from employees. NEWS: Debt Collection Discussion Coverage with ACA Member Continues Tue, 24 Jun 2014 14:20:00 GMT News Additional responses to consumers’ debt collection questions, including from ACA member Bill Mann, are available from The Plain Dealer newspaper after it hosted a live chat on the topic this week. CREDITORS: Credit Default Rates Reach Eight-Year Low in May Tue, 24 Jun 2014 12:40:00 GMT Creditors Bank card and auto loan rates increased, while mortgage default rates decreased. NEWS: Account Control Technology Welcomes New Executive Account Managers Tue, 24 Jun 2014 11:19:00 GMT News Janet M. McDaniel and JP Hanson support ACA member’s expansion into auto, financial, commercial and utility markets. HEALTH CARE COLLECTIONS: Survey: Health Care Providers Fall Short of Demand for Cost Transparency Tue, 24 Jun 2014 11:00:00 GMT Health Care Collections Consumers seek information on out-of-pocket costs they are responsible for paying, as well as the full cost of care. CREDITORS: One in Four Consumers Has No Emergency Savings Mon, 23 Jun 2014 13:22:00 GMT Creditors Despite insecurity about their savings, more consumers are comfortable with their level of debt, net worth and overall financial situation. GOVERNMENT AFFAIRS: New York State Licensing Bills Remain Under Consideration Mon, 23 Jun 2014 13:00:00 GMT Government Affairs The Senate Consumer Protection Committee is reviewing the bills, which would implement state licensing of debt collection agencies. NEWS: New HHS Secretary Overhauls Management Mon, 23 Jun 2014 12:33:00 GMT News Since her recent appointment as Health and Human Services Secretary, Sylvia Mathews Burwell is implementing management changes for the federal health insurance marketplace, The Washington Post reports. There will be a chief executive officer in charge of the marketplace as one measure to improve the operations at the Centers for Medicare and Medicaid Services. NEWS: HFMA Leader Highlights Work with ACA International Mon, 23 Jun 2014 11:37:00 GMT News During the Healthcare Financial Management Association Annual National Institute, President and CEO Joseph J. Fifer discussed his association’s work with ACA International to develop best practices for resolving medical debt issues. NEWS: ACA Member Answers Consumers’ Debt Collection Questions Mon, 23 Jun 2014 11:00:00 GMT News Bill Mann, from ACA’s Ohio Unit, shared his expertise to help answer consumers’ questions during a live chat hosted by The Plain Dealer newspaper in Cleveland. Discussion topics included time-barred debts, medical debt payments and resources to help consumers understand the debt collection process. GOVERNMENT AFFAIRS: ACPAC Hosts Fundraiser for Missouri Congressman Lacy Clay Fri, 20 Jun 2014 11:20:00 GMT Government Affairs Resources are available for ACA members to coordinate meetings with local congressional representatives to discuss the work of the credit and collection industry. NEWS: ACA Discusses Social Media in Debt Collection Fri, 20 Jun 2014 11:15:00 GMT News ACA International Vice President of Public Affairs Mark Schiffman spoke with the Pittsburgh Post-Gazette about the challenges of using digital communication and social media during the debt collection process within the framework of current regulation.