Credit and Collection Industry News - ACA International ACA International - An international trade association of credit and collection professionals. en-us Fri, 28 Nov 2014 04:00:00 GMT CFPB: CFPB Ombudsman Releases 2014 Annual Report Wed, 26 Nov 2014 12:40:00 GMT CFPB The report adds a new Ombudsman in Practice section. NEWS: Growth in Healthcare Industry Spending Continues at Slow Pace Wed, 26 Nov 2014 11:30:00 GMT News The Health Care Financial Management Association reports that hospital prices from October grew by the smallest amount since 1997. According to the article, the October 2014 hospital producer price index increased by 1 percent from October last year. In 1997, the PPI increased by only 0.17 percent, compared to a jump of 2.2 percent from October 2012 to October 2013, highlighting a downturn in healthcare industry cost growth. CFPB: CFPB Releases Fiscal Year 2014 Financial Report Wed, 26 Nov 2014 11:00:00 GMT CFPB The report provides a comprehensive overview of enforcement results, the Civil Penalty Fund, and possible future risks and uncertainties faced by the bureau, as well as GAO audit findings. NEWS: Agility Offers Business Preparedness and Continuity Seminars in December Wed, 26 Nov 2014 10:50:00 GMT News ACA members are invited to participate in the free online seminars about disaster recovery and resources for developing an effective continuity plan. NEWS: Caine & Weiner Announces Internal Promotions Wed, 26 Nov 2014 10:30:00 GMT News The company has new leaders in collection operations and has expanded the responsibilities of management in client relations. CREDITORS: New York Fed Report Shows Increase in Household Debt Tue, 25 Nov 2014 12:03:00 GMT Creditors Credit card, auto loan and student loan balances all increased to contribute to upward trends in household debt. CFPB: CFPB Announces Fall 2014 Regulatory Agenda Update Tue, 25 Nov 2014 11:41:00 GMT CFPB In its most recent regulatory agenda, the CFPB pushes debt collection “prerule activities” to April 2015. NEWS: Morale Declines Among CFPB Employees Tue, 25 Nov 2014 11:15:00 GMT News An internal survey of the workforce at the Consumer Financial Protection Bureau shows a decline in morale and distrust in management over the last year, The Washington Times reports. In response to the survey results, the CFPB issued a statement that it will “launch joint management and union working groups at the division level to review and understand the results and make recommendations for improvement,” according to the article. NEWS: Account Control Technology Inc. Donates to Susan G. Komen Tue, 25 Nov 2014 11:00:00 GMT News The donation includes funds from local offices of the ACA member company and the Account Control Technology Foundation. CREDITORS: Credit Card Balances Grow Amid Stable Delinquency Rates Mon, 24 Nov 2014 13:30:00 GMT Creditors TransUnion’s Industry Insights Report shows that the balance increases may be from new entrants to the credit card market, while credit card debt and delinquency rates remain unchanged. CFPB: CFPB Director Reviews Goals for Electronic Payment Networks Mon, 24 Nov 2014 13:05:00 GMT CFPB Richard Cordray is calling upon the electronic payment processing industry to focus on goals to develop a real-time payment system while the CFPB is studying the need for regulatory changes. CFPB: CFPB Debt Collection Complaints, FDCPA and FCRA Cases Increase in October Mon, 24 Nov 2014 12:05:00 GMT CFPB Telephone Consumer Protection Act cases declined, but not enough to change the overall trend of increasing litigation under the act. CFPB complaints could continue to increase in the coming weeks. NEWS: Dyck-O’Neal Inc. Expands Executive Team Fri, 21 Nov 2014 12:21:00 GMT News Sherri Gruber will lead the ACA International member company’s sales and marketing initiatives. GOVERNMENT AFFAIRS: Chairman Recommends House Financial Services Committee Members Fri, 21 Nov 2014 11:50:00 GMT Government Affairs The members include returning and newly elected legislators. CREDITORS: Survey: Consumers Plan to Use Credit Cards for Holiday Shopping Fri, 21 Nov 2014 11:30:00 GMT Creditors TransUnion reports more consumers will use their credit cards for holiday gifts, and stresses the importance of paying off balances each month. Consumers ready to shop in stores on Black Friday are more likely to use cash than credit cards, according to a separate survey. HEALTHCARE COLLECTIONS: Poll: Uninsured Are Divided on Plans to Enroll in Health Insurance Fri, 21 Nov 2014 11:15:00 GMT Healthcare Collections The latest Kaiser Family Foundation Health Tracking poll for November 2014 shows 24 percent of consumers who plan to remain uninsured don’t think they will be able to find an affordable plan. GOVERNMENT AFFAIRS: RAGA Welcomes New State Attorneys General Fri, 21 Nov 2014 11:00:00 GMT Government Affairs ACA representatives met with the newly elected officials at the Republican Attorneys General Association’s annual fall forum. REPORTERS: ACA International Supports Effort to Combat Illegitimate Debt Collection and Scams Fri, 21 Nov 2014 08:35:51 GMT Reporters CEO Pat Morris issues statement that applauds government efforts to investigate and prosecute debt collection scams. NEWS: ACA International Supports Effort to Combat Illegitimate Debt Collection and Scams Thu, 20 Nov 2014 18:00:00 GMT News CEO Pat Morris issues statement that applauds government efforts to investigate and prosecute debt collection scams. GOVERNMENT AFFAIRS: House Energy and Commerce Committee Chairman Selects New Members Thu, 20 Nov 2014 15:29:00 GMT Government Affairs Seven new members are appointed to help further the committee’s work on creating jobs and additional priorities in the 114th Congress. GOVERNMENT AFFAIRS: U.S. Rep. Jeb Hensarling Announces Subcommittee Leaders for 114th Congress Thu, 20 Nov 2014 15:16:00 GMT Government Affairs The representatives will serve as leaders in capital markets, housing and insurance, oversight and investigations subcommittees, among others. GOVERNMENT AFFAIRS: U.S. Rep. Blaine Luetkemeyer Introduces Legislation to Control Operation Choke Point Thu, 20 Nov 2014 14:40:00 GMT Government Affairs The congressman seeks to require the FDIC and Federal Reserve to provide reason when ordering the termination of banking relationships and help legally operating industries, including debt collection, continue to have financial services. GOVERNMENT AFFAIRS: Founder of DECA Financial Service Charged in $5 Million Fraud Case Thu, 20 Nov 2014 14:30:00 GMT Government Affairs The collection agency CEO, who is no longer a member of ACA International, allegedly filed false financial reports to inflate the assets of his company. CFPB: CFPB Orders “Buy-Here, Pay-Here” Auto Dealer to Pay $8 Million for Unfair Debt Collection Practices and Credit Reporting Violations Thu, 20 Nov 2014 13:46:00 GMT CFPB The DriveTime consent order represents the first action against a “buy-here, pay-here” auto dealer and is another indication of the CFPB’s interest in auto dealer consumer financial practices. GOVERNMENT AFFAIRS: ACA Member Discusses Industry Issues with New Jersey Assemblyman, Lieutenant Governor Thu, 20 Nov 2014 11:09:00 GMT Government Affairs The group met at a fundraiser for Assemblyman Robert Auth, who is an advocate for business in New Jersey. CFPB: CFPB Highlights Unique Servicing Obstacles Faced by Veteran Student Loan Borrowers Wed, 19 Nov 2014 14:00:00 GMT CFPB Veterans are encouraged to monitor their credit reports to ensure student loan servicers are furnishing correct information to the credit bureaus about disability discharges. GOVERNMENT AFFAIRS: FTC and Illinois and Ohio Attorneys General Stop Credit Score Scam Wed, 19 Nov 2014 13:47:00 GMT Government Affairs The defendants will pay $22 million for consumer refunds. GOVERNMENT AFFAIRS: U.S. Rep. Jeb Hensarling Elected to Second Term on House Financial Services Committee Wed, 19 Nov 2014 12:01:00 GMT Government Affairs The committee is focused on reform of the Dodd-Frank Act, including the work of the Consumer Financial Protection Bureau. NEWS: ACA Offers Guidance on Working With Debt Collectors Wed, 19 Nov 2014 11:15:00 GMT News ACA Public Affairs Specialist Alex Szeto, in an interview for, discusses the benefits of communicating with debt collectors and the importance of reviewing options for payment rather than ignoring calls about rightfully owed debts. NEWS: Debt Collection Agency Charged in $4.1 Million Fraud Scheme Wed, 19 Nov 2014 11:00:00 GMT News Williams, Scott & Associates, a debt collection agency in Atlanta, is charged in a nationwide scheme that defrauded more than 6,000 victims, Bloomberg reports. The agency is not a member of ACA International. NEWS: ACA Member Offers Tips for Collecting During Tax Season Tue, 18 Nov 2014 13:52:00 GMT News Tax season is a busy time of year for debt collectors, who work with consumers planning to use their tax refunds to pay down their debts, according to ACA member Nick Jarman’s latest blog on From mid-February through May, debt collectors should strive to ensure consumers are committed to paying as much of their debt as possible or negotiate settlements on their accounts, according to Jarman. NEWS: ConServe Highlights Changes to Managerial Staff Tue, 18 Nov 2014 13:50:00 GMT News ACA member company has several staff additions in compliance and Department of Education contract management. GOVERNMENT AFFAIRS: FTC Issues Agency Financial Report for Fiscal Year 2014 Tue, 18 Nov 2014 12:36:00 GMT Government Affairs The report highlights FTC programs, consumer protection and challenges the agency faces. NEWS: Delta Outsource Group Inc. Appoints New Director of Client Experience Tue, 18 Nov 2014 12:14:00 GMT News ACA member strengthens leadership team and client relations with addition of experienced credit and collection industry professional. GOVERNMENT AFFAIRS: Maine Attorney General Issues Warning on Payment Scams Mon, 17 Nov 2014 13:45:00 GMT Government Affairs Consumers in Maine are receiving calls demanding payments on debts they do not owe. Debt collectors seeking to collect a rightfully owed debt work with consumers and do not demand immediate payment through prepaid cards or wire transfers. CREDITORS: Retail Sales Rebound in October Mon, 17 Nov 2014 13:38:00 GMT Creditors The National Retail Federation reports monthly sales are healthy as the holiday shopping season is underway. NEWS: Former ACA Member Publishes Book on Leadership Principles Mon, 17 Nov 2014 13:26:00 GMT News Proceeds from the book will support wounded military service members. CREDITORS: Survey: Consumers Remain Focused on Financial Security Mon, 17 Nov 2014 11:21:00 GMT Creditors Results from a survey show consumers prioritized paying their debts and household bills this year. CREDITORS: Survey Shows Help Paying Off Debt is On Consumers’ Holiday Wish Lists Fri, 14 Nov 2014 13:54:00 GMT Creditors A survey for the Charles Schwab Foundation indicates consumers are seeking to get ahead on their finances as the New Year approaches. GOVERNMENT AFFAIRS: FDIC and DOJ Agree to Congressman’s Request for Operation Choke Point Investigation Fri, 14 Nov 2014 12:48:00 GMT Government Affairs U.S. Rep. Blaine Luetkemeyer and more than 30 members of Congress requested an investigation into the operation that may involve pressure against financial institutions doing business with so-called “high risk” industries. GOVERNMENT AFFAIRS: New York Attorney General Issues Consumer Alert on Tax Debt Collection Scams Fri, 14 Nov 2014 11:27:00 GMT Government Affairs Scammers are impersonating debt collectors and demanding money order payments. CREDITORS: TransUnion Study: Consumers on the Move Throughout the Year Fri, 14 Nov 2014 11:00:00 GMT Creditors Analysis shows consumers are moving to different homes during several months of the year and that collection agencies should update contact information records on a more frequent basis. HEALTHCARE COLLECTIONS: Report: Consumers’ Out-of-Pocket Healthcare Costs Increase Thu, 13 Nov 2014 13:30:00 GMT Healthcare Collections A survey from The Commonwealth Fund finds that at least half of low-and moderate-income adults with private insurance have trouble affording health insurance deductibles and many are going without the care they need. NEWS: ACA Education Foundation Fall Forum Dinner and Auction Yields Support for Industry Scholarships Thu, 13 Nov 2014 12:09:00 GMT News The foundation raised more than $4,000 for the Loomer-Mortenson scholarship program to support the education of aspiring or established professionals in the credit and collection industry. NEWS: Student Loan Debt for Graduates with Bachelor’s Degrees Continues to Rise Thu, 13 Nov 2014 11:45:00 GMT News The Institute for College Access & Success and the Project on Student Debt report there is a need for more comprehensive data from colleges to determine the extent of student debt in the U.S. CFPB: CFPB Proposes Strong Federal Protections for Prepaid Products Thu, 13 Nov 2014 11:30:00 GMT CFPB The bureau’s latest Advance Notice of Proposed Rulemaking would provide prepaid product protections and disclosures similar to those of traditional bank accounts. GOVERNMENT AFFAIRS: FTC Files Complaints Against Debt Brokers for Allegedly Posting Consumers’ Personal Data Online Thu, 13 Nov 2014 11:00:00 GMT Government Affairs ACA member responds to allegations and is working with the FTC to resolve the alleged violation of the FTC Act. NEWS: ACA Members, Staff Converge for Fall Forum & Expo Wed, 12 Nov 2014 14:53:00 GMT News The annual event featured new educational tracks as well as updates for members on the midterm election and ACA’s regulatory efforts on behalf of the credit and collection industry. NEWS: Delay Expected in Retailers’ Data Security Measures Wed, 12 Nov 2014 14:00:00 GMT News Chip card technology to protect consumers’ personal information from being stolen won’t be available until 2015 and after the holiday shopping season. CREDITORS: Gallup Reports Improvement in Economic Confidence Wed, 12 Nov 2014 13:42:00 GMT Creditors The measure reflecting consumers’ opinion and outlook on the economy is at its highest since the end of June 2013. CREDITORS: Report: Millennials Believe Student Loans Will Be Forgiven Wed, 12 Nov 2014 11:05:00 GMT Creditors Student loan debt is among the highest forms of debt in the U.S., but research shows borrowers believe loan forgiveness programs will help alleviate their debt. GOVERNMENT AFFAIRS: U.S. Department of the Treasury Urges Banks to Avoid ‘De-Risking’ Tue, 11 Nov 2014 13:54:00 GMT Government Affairs A strategy is in the works to prevent banks from terminating or restricting a business relationship due to perceived regulatory risk. GOVERNMENT AFFAIRS: What to Expect Between Now and the Start of the 114th Congress Tue, 11 Nov 2014 13:40:00 GMT Government Affairs With the 2014 election wrapped up, ACA members may see some changes in Washington, D.C., that could directly impact the credit and collection industry. CREDITORS: Credit Grows for Subprime Borrowers Tue, 11 Nov 2014 13:25:00 GMT Creditors While lenders are increasingly willing to offer credit to consumers, borrowers’ subprime and prime account balances show that they are holding off on building more debt. HEALTHCARE COLLECTIONS: HHS Lowers Projections for 2015 Affordable Care Act Enrollment Tue, 11 Nov 2014 12:23:00 GMT Healthcare Collections The estimates include data from the first open enrollment period and surveys of insurance coverage. As the uninsured rate declines, hospitals are seeing lower uncompensated care costs this year. GOVERNMENT AFFAIRS: Florida Attorney General and FTC Sue Consumer Collection Agency for Fraud Mon, 10 Nov 2014 13:30:00 GMT Government Affairs The company and its principal, not members of ACA International, allegedly offered guarantees to recover money for victims of fraud or scam but failed to help the consumers. NEWS: Millennials Struggle to Save Money Mon, 10 Nov 2014 13:16:00 GMT News Millennials are spending more money than they have saved, CNN Money, based on data from Moody’s Analytics, reports. Even though the job market is improving, people under the age of 35 are struggling due to stagnant wages and student loan debt, according to the article. NEWS: ACA Member Obituary: William R. Edwards, IFCCE Mon, 10 Nov 2014 11:15:00 GMT News The founder of ACA International member company Collection Professionals Inc. was a former president of the Illinois Collectors Association. NEWS: Hawthorn Recovery Services President Featured in Columbia Business Times Mon, 10 Nov 2014 11:00:00 GMT News In an interview with the Columbia Business Times, ACA member Bonnie K. Baker discusses her introduction to a career in the credit and collection industry, operating a small business and day-to-day challenges such as keeping up with regulations and educating staff. CREDITORS: Fed: Total Consumer Borrowing Grows in September Fri, 07 Nov 2014 14:31:00 GMT Creditors Borrowing for auto and student loans as well as revolving credit, which includes credit card debt, all increased from August. NEWS: Supreme Court Accepts Case Challenging Affordable Care Act Fri, 07 Nov 2014 13:14:00 GMT News The Supreme Court will hear a case focusing on whether healthcare subsidies should be available in states that do not run their own insurance marketplaces under the Affordable Care Act, The New York Times reports. The Internal Revenue Service released a regulation to allow subsidies in states regardless of how the marketplaces are run; but challengers disagree. If the court rules in their favor, millions of people could lose their subsidies and the Affordable Care Act could be destabilized. GOVERNMENT AFFAIRS: Update: Controversy Over Operation Choke Point Continues Fri, 07 Nov 2014 11:30:00 GMT Government Affairs ACA International is monitoring the Department of Justice’s regulation of potentially high-risk industries financial institutions work with and encourages members to share their experiences. CREDITORS: Survey: Majority of Consumers Plan Holiday Spending in Line with 2013 Fri, 07 Nov 2014 11:15:00 GMT Creditors The Conference Board releases findings that an increasing number of consumers will shop online this year and that more purchases will be on sale. NEWS: Report: Little Change Expected in Affordable Care Act Premiums Fri, 07 Nov 2014 10:58:00 GMT News U.S. healthcare premium costs will remain unchanged or decline next year, The Hill reports. According to the article, based on Urban Institute research from a survey of 17 states and the District of Columbia, only two of the states expect premium increases of 5 percent or higher. The article notes that critics of the Affordable Care Act say premiums will increase next year, and the report findings include that there are “uncertainties” as markets continue to waiver. GOVERNMENT AFFAIRS: Hensarling Will Not Pursue Speaker of the House Position Thu, 06 Nov 2014 13:33:00 GMT Government Affairs The House Financial Services Committee chairman said he looks forward to working with new leaders in the Senate and House in the 114th Congress next year. NEWS: Sen. Mitch McConnell Eyes Changes to Dodd-Frank Act Thu, 06 Nov 2014 13:00:00 GMT News Sen. Mitch McConnell (R-Ky.) said the Senate Banking Committee will consider changes to Dodd-Frank as part of its agenda next year, Bloomberg reports. After his reelection on Nov. 4, McConnell is in line to be the Senate Majority Leader. According to the article, McConnell and President Obama are working to find common ground on issues such as trade and tax-code revisions, however the Republicans’ agenda also includes items the president will oppose—repealing the Affordable Care Act. NEWS: Obama Administration to Remove Medical Plans Lacking Hospital Coverage Thu, 06 Nov 2014 12:34:00 GMT News The Obama administration announced this week that large employers’ healthcare plans without sufficient coverage for in-patient hospital services do not meet the requirements of the Affordable Care Act, Kaiser Health News reports. According to the article, the plans do not fulfill the Affordable Care Act’s “minimum value” requirement. Final regulations on the plans will be issued in 2015, although some exceptions will be allowed depending on when employers committed to the plans. CREDITORS: Year-Over-Year Bankruptcy Filings Continue to Decline Thu, 06 Nov 2014 11:45:00 GMT Creditors Total bankruptcy filings for 2014 are expected to be less than one million for the first time in seven years. NEWS: ACA Member Discusses Debt Collection Industry in Changing Economy Thu, 06 Nov 2014 11:00:00 GMT News In an interview with The Arizona Republic, Bradley Klein, president of Paid In Full Inc., in Phoenix, discussed his experience working in the debt collection industry during the recession compared to now, when the economy is bouncing back and household debts are increasing again. GOVERNMENT AFFAIRS: ACPAC Midterm Election Update: A Win for Pro-Business Candidates Wed, 05 Nov 2014 15:27:00 GMT Government Affairs After hosting successful fundraisers for key members of Congress and midterm election candidates this year, ACA’s political action committee is focused on moving forward to continue gaining support for legislative priorities affecting the credit and collection industry. NEWS: Report: Employer Mandates to Have Minimal Impact on U.S. Employment Wed, 05 Nov 2014 12:31:00 GMT News Some employer mandates to provide health insurance under the Affordable Care Act will take effect in 2015. In a report released in October 2014, the Commonwealth Fund predicts that the impact on the U.S. workforce facing reduced hours or loss of employment due to added healthcare costs for their employer will be minimal in the short term. CFPB: Office of Inspector General Identifies Major Management Challenges at the CFPB Wed, 05 Nov 2014 11:20:00 GMT CFPB The challenges represent what OIG believes to be the areas that, if not addressed, are most likely to hinder the CFPB’s accomplishment of its strategic objectives. NEWS: C B Merchant Services Announces Grants and Scholarships for Local Community Wed, 05 Nov 2014 11:00:00 GMT News The funding supports local organizations and scholarships for high school students pursuing higher education. NEWS: Polaris Launches Credit and Collections Hiring Benchmarking Survey Tue, 04 Nov 2014 13:00:00 GMT News Participating organizations will receive a complimentary copy of the results to help benchmark their recruiting and hiring practices against those of their peers. CREDITORS: Gallup Poll: October Consumer Spending Remains Stable Tue, 04 Nov 2014 11:50:00 GMT Creditors November poll results based on average daily spending are expected to be stable as well, but the figures could increase in December due to holiday shopping. GOVERNMENT AFFAIRS: Congressional Budget Office Releases Costs of Adding Inspector General at CFPB Tue, 04 Nov 2014 11:20:00 GMT Government Affairs Bills proposed in the House and Senate last year, if passed, would end the Federal Reserve inspector general’s role of providing oversight for the CFPB. NEWS: ConServe Recognized as Growing Company in Rochester, NY Tue, 04 Nov 2014 10:59:00 GMT News ACA International member company ranks third on the Rochester Business Alliance’s list of fastest growing companies. NEWS: Registration Still Available for Florida Collectors Association Annual Conference Tue, 04 Nov 2014 10:48:00 GMT News The conference, which will be held Nov. 19-21 in Orlando, features education to help members earn designations offered through ACA International. NEWS: Student Loan Debt Burden Shifts to High Earners Mon, 03 Nov 2014 11:55:00 GMT News Consumers with higher incomes are carrying more of the student loan debt burden in the U.S., according to an article by Reuters based on analysis of data in the Federal Reserve’s Survey of Consumer Finances. According to the article, students who borrow more for their educations in turn have higher salaries, a trend that should offset concerns that student loan debt is a broader threat to the economy and consumer spending. HEALTHCARE COLLECTIONS: Survey: Former Healthcare Exchange Participants Have Mixed Feelings About Upcoming Enrollment Mon, 03 Nov 2014 11:30:00 GMT Healthcare Collections Concerns about the Affordable Care Act include higher prices, a high uninsured rate and technical problems with the online marketplace. GOVERNMENT AFFAIRS: OCC Deputy Clarifies Bulletin About Consumer Debt Sales Mon, 03 Nov 2014 11:00:00 GMT Government Affairs The national bank regulator has clarified guidelines for types of debts that are not appropriate for sale, in particular debt of borrowers seeking bankruptcy protection. NEWS: California Association of Collectors Honors Members During Annual Conference Mon, 03 Nov 2014 10:37:00 GMT News The awards recognize members and companies for community service, lifetime achievements and legislative advocacy. GOVERNMENT AFFAIRS: ACA Member Phil Rosenthal Attends Campaign Event for Congressional Candidate Fri, 31 Oct 2014 13:53:00 GMT Government Affairs ACPAC supports Virginia state delegate Barbara Comstock to represent the Republican Party in the 10th Congressional district. NEWS: U.S. Consumer Spending Drops Unexpectedly Fri, 31 Oct 2014 13:45:00 GMT News Consumer spending in September declined unexpectedly after a slowdown in income growth occurred in the same month, Bloomberg reports. The third-quarter GDP growth recently reported by the U.S. Department of Commerce included increases in government spending and a declining trade deficit that offset lower household purchases for the quarter, according to the article. NEWS: MRS BPO, LLC Expands Sales and Marketing Staff Fri, 31 Oct 2014 11:00:00 GMT News The ACA member company is expanding its national sales presence with the addition of a new sales coordinator and vice president of sales and marketing. CFPB: CFPB Sets Field Hearing in Delaware Thu, 30 Oct 2014 14:50:00 GMT CFPB CFPB Director Richard Cordray will provide remarks for the hearing, and an official agenda will be announced at a later date. NEWS: Atlantic Credit & Finance Raises $61,000 for Boys & Girls Clubs Thu, 30 Oct 2014 14:22:00 GMT News The ACA member company has raised money for the clubs for nine years. NEWS: Economy Surges in Third Quarter Thu, 30 Oct 2014 12:50:00 GMT News The gross domestic product grew 3.5 percent in the third quarter of the year, surpassing economists’ expectations and signaling a jump in the economic recovery in 2015, USA Today reports, based on data from the U.S. Department of Commerce. Consumer spending, making up more than two-thirds of the economy, increased by 1.8 percent, which is behind the 2.5 percent uptick that occurred in the second quarter, according to the article. NEWS: California Association of Collectors Elects New Officers Thu, 30 Oct 2014 11:50:00 GMT News Executive Committee members were announced during the association’s annual conference and expo, which also featured networking opportunities and educational sessions. NEWS: NACS Celebrates Employee Health and Wellness During ‘WALK-Tober’ Thu, 30 Oct 2014 11:05:00 GMT News The ACA member company hosted the annual event at its headquarters in Chattanooga, Tenn., to offer employees resources for a healthy lifestyle and showcase its healthy work environment. CFPB: CFPB Outlines Debt Collection Violations in Latest Supervisory Highlights Report Wed, 29 Oct 2014 14:30:00 GMT CFPB The report also identifies violations in the student loan and mortgage servicing markets and serves as a source for collection agencies to evaluate their operations with the CFPB’s guidelines. NEWS: The State of Millennials’ Debt Wed, 29 Oct 2014 13:14:00 GMT News In an opinion piece on, Amanda Reaume explains how increasing tuition costs, under-employment and unemployment have contributed to a student loan burden for Millennials. Student loans are second only to mortgages in terms of ranking consumer debt levels, and Millennials are living at home with their families or living paycheck-to-paycheck as a result, Reaume writes. CREDITORS: Survey: Middle-Class Consumers Lack Retirement Savings Wed, 29 Oct 2014 11:55:00 GMT Creditors More than half of survey respondents ages 30 to 49 said they plan to save for their retirement “later,” and others indicate they will work past retirement age for financial stability. HEALTHCARE COLLECTIONS: Report: Spending Per Privately Insured Grew 3.9 Percent in 2013 Wed, 29 Oct 2014 11:25:00 GMT Healthcare Collections The Health Care Cost Institute report shows use of brand prescription drugs, inpatient admissions and outpatient services declined while average prices increased in all three categories. NEWS: ConServe Appoints Vice President of Operations Wed, 29 Oct 2014 11:00:00 GMT News Brandon Booker has worked at ConServe since 2007, and has served as interim vice president of operations for six months. GOVERNMENT AFFAIRS: U.S. Chamber Institute for Legal Reform Releases TCPA Litigation Abuse Video Tue, 28 Oct 2014 13:40:00 GMT Government Affairs Video highlights TCPA class-action lawsuit against LA Lakers. CREDITORS: Consumers’ Confidence in Economy and Labor Market Grows Tue, 28 Oct 2014 13:27:00 GMT Creditors The Conference Board Consumer Confidence Index also shows optimism about future earnings potential. GOVERNMENT AFFAIRS: Wyoming Collection Agency Board Proposes Updates to Rules and Regulations Tue, 28 Oct 2014 12:34:00 GMT Government Affairs The proposal includes streamlined rules as well as provisions for consumer protection. GOVERNMENT AFFAIRS: Attorney General Candidates Attend Arizona Collectors Association Annual Meeting Tue, 28 Oct 2014 11:12:00 GMT Government Affairs The unit meeting also featured presentations from the Arizona Department of Financial Institutions and an Ask the Attorneys question-and-answer panel. GOVERNMENT AFFAIRS: ACA Member Mike Frost Represents ACPAC at Campaign Event for State Sen. Joni Ernst Mon, 27 Oct 2014 13:45:00 GMT Government Affairs Ernst is a U.S. Senate candidate in Iowa supported by ACA’s political action committee. NEWS: MDHBA Honors ACA Members, Elects Board at Annual Conference Mon, 27 Oct 2014 13:35:00 GMT News The Medical-Dental-Hospital Business Associates, a healthcare receivables management association, elected its board of directors and recognized industry professionals at its annual conference. CFPB: CFPB Director References Debt Collection Rulemaking During Law School Speech Mon, 27 Oct 2014 13:25:00 GMT CFPB Director Richard Cordray alluded to the bureau’s plans to issue rules to update federal law governing the debt collection market. NEWS: Agility Offers Seminars on Emergency Business Preparedness Mon, 27 Oct 2014 11:30:00 GMT News Upcoming seminars include lessons to prepare for unexpected emergencies and business interruptions and how to protect your company, staff and customers. CREDITORS: Conference Board Leading Economic Index Increased in September Mon, 27 Oct 2014 11:12:00 GMT Creditors Indicators suggest short-term moderate income growth, and there is an outlook for improving employment and future income growth. NEWS: CFPB Could Be a Target With New Senate Banking Committee Leader Fri, 24 Oct 2014 12:45:00 GMT News Sen. Richard Shelby (R-Ala.), could lead the Senate Banking Committee once again if Republicans land a majority in the Senate after the midterm elections, Bloomberg reports. Shelby chaired the committee before the financial crisis and could serve for two more years. Under his leadership, the committee’s agenda could include replacing the Consumer Financial Protection Bureau director with a board of commissioners and possibly reviewing how the bureau is funded. CREDITORS: Survey: Student Loan Debt is a Primary Obstacle for Potential Homebuyers Fri, 24 Oct 2014 12:27:00 GMT Creditors A majority of adults with student debt surveyed say owning a home is important, but they are putting off those plans due to the burden of their loans and lending restrictions. HEALTHCARE COLLECTIONS: Report: Health System Mergers Do Not Impact Care, Healthcare Access Fri, 24 Oct 2014 11:35:00 GMT Healthcare Collections The number of not-for-profit hospitals in the U.S. is declining, but without any change in access or quality of care, according to The Journal of the American Medical Association. NEWS: ACA Members Named as Who’s Who in Collections Fri, 24 Oct 2014 10:41:00 GMT News As part of the recognition, industry members were asked to share their views on the future of the collection industry and changes they would like to see in the collection process. GOVERNMENT AFFAIRS: ACA Member, Former State Representative Supports Charles Djou’s Congressional Campaign Thu, 23 Oct 2014 13:52:00 GMT Government Affairs Marvin S.C. Dang met with Djou during Hawaii’s first open early voting day for the midterm elections. GOVERNMENT AFFAIRS: FTC Requests Court Halt ‘Phantom Debt’ Scam Thu, 23 Oct 2014 12:56:00 GMT Government Affairs The defendants took in at least $2 million from consumers using deceptive and abusive phone calls, according to the FTC. NEWS: Commentary: CFPB Annual Student Loan Report Lacks Basis for Policy Changes Thu, 23 Oct 2014 11:50:00 GMT News Diana Carew, the director of the Young American Prosperity Project at the Progressive Policy Institute, writes for The Hill that the Consumer Financial Protection Bureau’s latest report on student loans is “highly flawed.” Carew notes that the report should not be used as a basis for policy changes and that it lacks information to present the complete picture of the U.S. student loan debt crisis. NEWS: Can Debts be Collected Beyond the Statute of Limitations? Thu, 23 Oct 2014 11:30:00 GMT News When collectors attempt to obtain payment on a debt that is beyond the statute of limitations, they should be aware of state laws that may impact or even prohibit collection attempts. CREDITORS: National Credit Default Rates Show Slight Increase in September 2014 Thu, 23 Oct 2014 11:00:00 GMT Creditors Even with the increase, default rates remain near the low levels recorded before the recession and financial crisis. GOVERNMENT AFFAIRS: FTC Settles Charges Against Defendants in Robocall, Mobile Cramming Scam Wed, 22 Oct 2014 13:15:00 GMT Government Affairs The scam was allegedly designed to secure consumers’ personal information and sell it to marketers, and create unwanted charges on their mobile phone bills. NEWS: FTC Schedules Webcast of Debt Collection Roundtable with ACA Speakers Wed, 22 Oct 2014 12:22:00 GMT News A live webcast of the Federal Trade Commission and Consumer Financial Protection Bureau’s roundtable event focusing on debt collection in the Latino community is set for 9 a.m. PST on Oct. 23, 2014. A link for the webcast will be active beginning at 8:45 a.m. The event includes panel discussions to examine how debt collection and credit reporting issues affect Latino consumers. ACA staff and members will discuss prelitigation debt collection and debt collection rights, among other topics. GOVERNMENT AFFAIRS: Advocacy with Members of Congress, Local Legislators Can Go a Long Way Wed, 22 Oct 2014 11:44:00 GMT Government Affairs Statistics show it is a high priority for legislators to communicate with their constituents, while a public opinion poll reflects a different view. ACA works to facilitate meetings with legislators on a regular basis. CFPB: New CFPB Headquarters Project Remains Incomplete Wed, 22 Oct 2014 11:20:00 GMT CFPB The Consumer Financial Protection Bureau has reportedly delayed the renovation of its new headquarters in Washington, D.C., according to an article in the Washington Examiner. Some members of the House Financial Services Committee have compared the CFPB’s plans to building a “palace,” and balked at the $216 million price tag. According to the article, delaying the project could add millions to the cost. HEALTHCARE COLLECTIONS: Uninsured Remain Unaware of Affordable Care Act as Open Enrollment Approaches Wed, 22 Oct 2014 11:00:00 GMT Healthcare Collections The Kaiser Family Foundation, in its latest tracking poll, finds that a majority of the uninsured plan to have coverage in the next few months through exchanges, their employer or Medicaid. CFPB: CFPB Finalizes Rule on Gramm-Leach-Bliley Privacy Notice Requirement Tue, 21 Oct 2014 13:32:00 GMT CFPB Financial institutions that limit consumer data sharing may post privacy notices online instead of distributing paper copies on an annual basis. NEWS: Potential Senate GOP Majority Has Eyes on CFPB Reform Tue, 21 Oct 2014 11:55:00 GMT News A GOP majority in the Senate Banking Committee after the November elections and come January could mean reforms at the Consumer Financial Protection Bureau, the Washington Examiner reports. President Obama could veto any attempt to disband the CFPB entirely, but the bureau could face changes through reform legislation backed by several members of the GOP-led House Financial Services Committee if the Senate committee secures the same party control, according to the article. CREDITORS: Housing Market Slows Due to Student Loan Debt, Credit Access Tue, 21 Oct 2014 11:30:00 GMT Creditors Housing and Urban Development Secretary Julián Castro calls for Housing Finance Reform in addition to improvements in lending and credit access to help the housing market. CREDITORS: Poll: Many Consumers Fear Running Out of Money Tue, 21 Oct 2014 11:04:00 GMT Creditors Paying monthly bills is a source of concern for most respondents to a National Foundation for Credit Counseling poll. Decreasing debt can help, and ACA International has resources available through Ask Doctor Debt. NEWS: House Financial Services Committee Chair Talks Dodd-Frank and CFPB Accountability Mon, 20 Oct 2014 13:33:00 GMT News With the November elections two weeks away and the possibility of GOP control in the U.S. Senate, Rep. Jeb Hensarling (R-Texas), in an interview with The Wall Street Journal, discussed how that could impact reform of the Dodd-Frank Act and accountability at the Consumer Financial Protection Bureau. NEWS: Missouri Collectors Association Focuses on Best Practices During Fall Meeting Mon, 20 Oct 2014 12:28:00 GMT News The two-day event included a Board of Directors meeting, best practices sessions and informative discussions on credit and collection industry issues. CFPB: Consumer Litigation Cases Increase in September Mon, 20 Oct 2014 11:20:00 GMT CFPB The filings include class-action lawsuits, which were particularly high for the Telephone Consumer Protection Act last month. Contrary to the lawsuit numbers, consumer complaints to the CFPB about debt collection declined in September. NEWS: Back in the Groove Mon, 20 Oct 2014 11:01:00 GMT News The U.S. economy is in good shape, but employment growth continues to drag. GOVERNMENT AFFAIRS: CFPB Cost Estimates for Financial Regulatory Clarity Act Released Mon, 20 Oct 2014 11:00:00 GMT Government Affairs The bill would require federal regulators, including the CFPB and Federal Reserve, to streamline their proposed regulations or existing orders. CFPB: President Obama Issues Financial Security Executive Order During CFPB Visit Fri, 17 Oct 2014 13:51:00 GMT CFPB The president is calling on Congress to expand on his efforts by enacting data breach and cyber security legislation. GOVERNMENT AFFAIRS: Federal Reserve Chair Speaks on Income and Wealth Inequality Fri, 17 Oct 2014 12:29:00 GMT Government Affairs The recent trends in income and wealth, rising higher education costs and college enrollment have contributed to increasing student loan debt. NEWS: IS Partners, LLC Participates in Make-A-Wish Foundation Fundraiser Fri, 17 Oct 2014 12:10:00 GMT News The ACA affiliate member company is a sponsor of the foundation, and contributed to raising money for the Philadelphia chapter this year. NEWS: Blog: The Pros and Cons of Electronic Health Care Records Fri, 17 Oct 2014 11:00:00 GMT News The landscape of healthcare records is changing with the implementation of electronic systems by providers and legislation allowing incentive payments from the federal government for qualifying systems, The Commonwealth Fund President David Blumenthal writes in his blog. There is some resistance to the new systems and a blame game when mistakes occur but, he writes, the systems will improve and evolve as technology-savvy healthcare professionals continue to enter the workforce. CFPB: CFPB Student Loan Ombudsman Issues Third Annual Report on Student Loans Thu, 16 Oct 2014 13:30:00 GMT CFPB The report, which is required to be submitted to the director of the CFPB, the Secretary of the Treasury, the Secretary of Education and Congress, describes complaints by student loan borrowers, the limited response of the student loan industry and recommendations for improvement. NEWS: Americollect Inc. Named Among Inc. Magazine’s Fastest-Growing Private Companies Thu, 16 Oct 2014 13:18:00 GMT News ACA member company in Wisconsin is ranked 3,709 nationwide, and is one of 908 companies that received the recognition for five consecutive years. NEWS: Opinion: Financial Regulators Need Consistency Thu, 16 Oct 2014 13:16:00 GMT News American Banker, in an opinion piece by Raymond Natter, reports that financial regulators such as the Consumer Financial Protection Bureau are acting in inconsistent ways without an overall goal—ultimately leading to higher costs in the economy and for consumers. HEALTHCARE COLLECTIONS: Healthcare Jobs, Spending On the Rise Thu, 16 Oct 2014 11:54:00 GMT Healthcare Collections Employment in the healthcare industry continues to grow, and experts are exploring if this growth is concentrated in states with expanded healthcare coverage under the Affordable Care Act. NEWS: Keynote Speaker Slated to Present on Change and Innovation at ACA’s Leadership Symposium Thu, 16 Oct 2014 11:00:00 GMT News The 2015 event features workforce innovator and consultant Laura Goodrich’s ideas for credit and collection leaders to implement and work through change in a challenging industry. GOVERNMENT AFFAIRS: ACA Member Attends Event for Mike Bishop’s Congressional Campaign Wed, 15 Oct 2014 14:37:00 GMT Government Affairs Don Padalis represented ACA’s political action committee at a campaign event in honor of former Senate Majority Leader Mike Bishop. CREDITORS: Recent Studies Show Varied Predictions on Households’ Holiday Spending Wed, 15 Oct 2014 12:28:00 GMT Creditors Retailers are preparing for consumers to flood their stores, but experts have a mixed bag of opinions about the amount of cash households will designate for buying gifts. HEALTHCARE COLLECTIONS: Uninsured Rate Remains Unchanged as Open Enrollment Period Approaches Wed, 15 Oct 2014 11:56:00 GMT Healthcare Collections The Affordable Care Act requirements for health insurance are cause for the stagnant uninsured rate, according to Gallup, but there could be some challenges in ensuring consumers sign up in the next enrollment period. HEALTHCARE COLLECTIONS: ACA’s Exclusive Healthcare Collections Training Video Available Now Wed, 15 Oct 2014 11:00:00 GMT Healthcare Collections The video includes information on resources for new and experienced professionals collecting rightfully owed medical debt as well as the basics of the healthcare system and medical billing. REPORTERS: ACA’s Board of Directors Issues Statement Opposing the Regulation of Debt Collection Attorneys’ Litigation Activities by Non-Judicial Branches of Government Tue, 14 Oct 2014 15:32:00 GMT Reporters ACA’s Board of Directors opposes encroachment on the judicial branch’s powers. CREDITORS: Report: Two-Thirds of Americans are Holding Back on Spending Tue, 14 Oct 2014 13:00:00 GMT Creditors Stagnant income and the need to save more are limiting consumer spending. NEWS: Modest Premium Increases Expected for Employer-Based Healthcare Tue, 14 Oct 2014 12:30:00 GMT News Health insurance experts predict premiums for employer-based plans will increase by a modest 4 percent in 2015, but consumers will also face higher out-of-pocket costs, Kaiser Health News reports. The costs to consumers are a result of Affordable Care Act mandates and attempts by employers to keep their expenses in line while continuing to offer benefits, according to the article. CFPB: CFPB Issues Proposed Policy on ‘No-Action’ Letters Tue, 14 Oct 2014 11:40:00 GMT CFPB CFPB staff would tell qualifying applicant-companies that the bureau is not planning to initiate supervisory or enforcement action over new financial products or services that will benefit consumers. NEWS: ACA Member Writes ‘What a Debt Collector’s Day is Really Like’ Tue, 14 Oct 2014 11:15:00 GMT News In response to The New York Times article, “A Debt Collector’s Day,” ACA member Nick Jarman’s recent blog sheds more light on how credit and collection industry professionals work with consumers and the role of debt collectors in a credit-based economy. NEWS: Governor’s Foundation Recognizes NACS as a Healthier Tennessee Workplace Tue, 14 Oct 2014 11:00:00 GMT News The ACA member company offers a wellness program to encourage healthy eating options and physical activity for its employees during the workday. NEWS: ACA International Issues Statement on the Regulation of Debt Collection Attorneys’ Litigation Activities Tue, 14 Oct 2014 05:30:00 GMT News ACA’s Board of Directors opposes encroachment on the judicial branch’s powers. NEWS: ACA Member Obituary: Roger D. Farrow Mon, 13 Oct 2014 13:11:00 GMT News Founder of ACA member company Omni Services Group passed away on May 3. GOVERNMENT AFFAIRS: ACA Unit Leaders Converge in Minnesota for Annual Conference Mon, 13 Oct 2014 12:36:00 GMT Government Affairs The three-day event focused on grassroots advocacy, engaging new and existing unit members, and the benefits of being part of a professional organization that is working to adapt to changes in the credit and collection industry. CREDITORS: Consumer Delinquencies Fall Nearly Across the Board in Second Quarter Mon, 13 Oct 2014 11:47:00 GMT Creditors Bank card delinquencies remain flat after a significant decline in the first quarter, and installment loan delinquencies are at a record low. NEWS: Ontario Systems Names Hall of Fame Award Recipients at PowerUp 2014 Conference Mon, 13 Oct 2014 11:00:00 GMT News Annual receivables education event and customer confidence conference highlights leadership in innovation, technology and leadership. NEWS: Alliance Collection Service, Inc. Helps Raise More Than $13,000 for Local Charities Fri, 10 Oct 2014 14:48:00 GMT News Employees from the ACA member company have volunteered for The Shepherd’s Hands since President Jeff Chambers helped establish the organization to benefit many different groups of people in need. NEWS: ACA Announces Launch of New Credit and Collection Compliance Professional Designation Fri, 10 Oct 2014 14:36:00 GMT News In addition to the new CCCP designation, ACA has added advanced compliance training requirements for Credit and Collection Compliance Officers to have access to in-depth information on compliance strategies in the credit and collection industry. NEWS: ACA’s Compliance Resources are a Helpful Tool as CFPB Considers Regulation of Auto Lending Industry Fri, 10 Oct 2014 12:18:00 GMT News In the wake of the CFPB’s proposal to supervise larger market participants in the non-bank automobile finance market, an article in the BHPH Report about compliance requirements for buy-here, pay-here auto dealers touts ACA’s compliance offerings. In the article, on page 17, director of BHPH operations for PLS Financial Gene Daughtry refers to ACA’s compliance updates and guidelines associated with debt collection as a helpful resource to help develop compliance management systems NEWS: ACA Staff, Members Slated to Speak at FTC and CFPB Debt Collection Roundtable Fri, 10 Oct 2014 11:20:00 GMT News The event includes discussions on debt collection issues that affect consumers in the Latino community, with input from ACA’s legal counsel as well as credit and collection industry and legal professionals. NEWS: Account Control Technology Holdings Inc. Appoints Two Executives Fri, 10 Oct 2014 11:00:00 GMT News Chief Financial Officer Ryan Stearns and Chief Information Officer Sameer Maini will support organizational growth at parent company of ACA member Account Control Technology. CFPB: ACA Submits Comments Opposing CFPB’s Request to Collect Data Under Streamlined Process Fri, 10 Oct 2014 03:30:00 GMT CFPB ACA argues that the CFPB cannot circumvent its responsibilities under the Paperwork Reduction Act by improperly requesting special approval for data collections that will raise substantive policy issues. CREDITORS: National Retail Federation Predicts 4.1 Percent Increase in Holiday Sales Thu, 09 Oct 2014 13:15:00 GMT Creditors The forecast for improvement is based on several economic indicators, including consumer credit and disposable personal income. CREDITORS: Student Borrowing Rate Increases Among Graduates From Wealthy Families Thu, 09 Oct 2014 12:03:00 GMT Creditors The Pew Research Center also finds that while graduates from low-income families have a lower rate of borrowing, they are more likely to have debt when they finish their college education. NEWS: CBE Group Inc. Donates $6,000 to ARMing Heroes Thu, 09 Oct 2014 11:00:00 GMT News ACA member company’s year-round Jeans for Charity campaign allows employees to give back. NEWS: A Day in the Life at ACA Member Company Northland Group Wed, 08 Oct 2014 14:10:00 GMT News Northland Group recently hosted a tour of its Edina, Minn., facility for ACA International staff, highlighting changes at the growing company and its dedication to customer service. HEALTHCARE COLLECTIONS: Healthcare Debt Woes are Worsening in the U.S. Wed, 08 Oct 2014 13:48:00 GMT Healthcare Collections NerdWallet recently released a study, in part using ACA International’s analysis of credit and collection data, on financial challenges faced by consumers with medical debt. CREDITORS: Study: Borrowing Among Youngest and Oldest Consumers Shifts in Last Decade Wed, 08 Oct 2014 12:52:00 GMT Creditors As a result of the recession, consumers have higher student loan debt and difficulties gaining access to credit cards and mortgages. GOVERNMENT AFFAIRS: New York Attorney General Closes Collection Agency Wed, 08 Oct 2014 11:30:00 GMT Government Affairs Collection agency owner must close business as a result of a separate case involving processing payments for a fraudulent identity theft protection company. CREDITORS: August Consumer Borrowing Falls Below Estimates Wed, 08 Oct 2014 11:15:00 GMT Creditors The Federal Reserve’s monthly report on consumer finances shows borrowing increased by $13.5 billion. GOVERNMENT AFFAIRS: ACA Member Attends Minnesota Event for Congressman John Kline Tue, 07 Oct 2014 13:30:00 GMT Government Affairs Chairman of the House Education and Workforce Committee supports ACA’s initiative for Telephone Consumer Protection Act reform. CREDITORS: Gallup: U.S. Daily Consumer Spending Declines in September Tue, 07 Oct 2014 13:13:00 GMT Creditors The decline is consistent with past poll results for September after back-to-school shopping season is over, but a lack of spending activity among upper-income Americans could be cause for concern. NEWS: Panel Discussion with Consumer Attorneys Set for ACA’s Fall Forum & Expo Legal Education Track Tue, 07 Oct 2014 11:45:00 GMT News A unique and rare opportunity to get exclusive insider perspectives from consumer-plaintiff attorneys, hear their answers to questions from credit and collection industry professionals, learn how to avoid being on the opposite side of the table and find out what to do if you are. NEWS: ACA Members Honored as Best Places to Work in Collections Tue, 07 Oct 2014 11:18:00 GMT News Employers and employees at credit and collection industry companies were surveyed on company policies and practices, demographics and job satisfaction. GOVERNMENT AFFAIRS: Florida Issues Fingerprint Requirement for Resident and Nonresident Consumer Collection Agencies Mon, 06 Oct 2014 14:12:00 GMT Government Affairs New state consumer collection agencies and existing agencies renewing their registration are now required to submit fingerprints on their registration application form. NEWS: Agility Recovery Offers Business Preparedness Seminars Mon, 06 Oct 2014 13:42:00 GMT News The Alliance ACA endorsed vendor will cover the basics in disaster planning to help protect your business, employees and assets during the winter season. GOVERNMENT AFFAIRS: Pew Charitable Trusts Calls for Regulation of Payday Lending Industry Mon, 06 Oct 2014 12:02:00 GMT Government Affairs Findings from a recent study reveal that borrowers experience steep costs, unauthorized withdrawals and long-term indebtedness as a result of payday loans. NEWS: ACA Members Discuss Importance of Communicating with Debt Collectors on Seattle TV News Mon, 06 Oct 2014 11:00:00 GMT News Grimm Collections President and Owner David Grimm and collector Lora Olson, during an interview with ABC 4 news in Seattle, explain that it is important for people to respond to calls and legal papers from debt collectors attempting to collect rightfully-owed debt. CFPB: CFPB Urges Court to Deny Hanna Law Firm’s Motion to Dismiss Mon, 06 Oct 2014 10:06:00 GMT CFPB The CFPB argues for expansive authority, including the right to regulate collection attorneys operating in a legal capacity and the right to bring actions outside of the statute of limitations period. NEWS: Live Auction Donations Needed to Support ACA International Education Foundation Fri, 03 Oct 2014 13:40:00 GMT News Donations for the auction during the Annual Dinner and Fundraiser at ACA’s 2014 Fall Forum & Expo will bolster the foundation’s Loomer-Mortensen scholarship program. CREDITORS: Bankruptcy Filings Decline 12 Percent from 2013 Fri, 03 Oct 2014 13:15:00 GMT Creditors The continued decline in bankruptcy is related to low interest rates and high filing costs. Filings in September 2014 alone decreased 9 percent compared to September 2013. CREDITORS: Survey: Millennials Rely on Credit for Major Purchases Fri, 03 Oct 2014 11:40:00 GMT Creditors Purchases using credit planned by Millennials include cars, homes and weddings. GOVERNMENT AFFAIRS: FTC Halts Fake Medicare Scheme Fri, 03 Oct 2014 11:25:00 GMT Government Affairs The FTC alleges that several defendants took money from seniors’ bank accounts without providing any product or service. HEALTHCARE COLLECTIONS: Closing the Gap Between Debt Collectors and Healthcare Providers Fri, 03 Oct 2014 11:00:00 GMT Healthcare Collections HealthLeaders Media reports that best practices developed by the Healthcare Financial Management Association, ACA International and many other stakeholders are important in helping providers work with patients paying a greater share of their medical bills. GOVERNMENT AFFAIRS: ACPAC Supports Congressman Cory Gardner in Senate Race Thu, 02 Oct 2014 13:55:00 GMT Government Affairs ACA’s Political Action Committee continues to track close races in the upcoming election and seek bipartisan political partnerships with legislators. NEWS: All You Need to Know: ACA Offers Comprehensive Teleseminar on Collecting from Service Members Thu, 02 Oct 2014 13:24:00 GMT News The seminar from ACA’s legal and compliance departments is a must for first-party and third-party collectors to learn effective practices and the latest regulatory updates related to service member collections. NEWS: Member Perspective: The Buzz About Data Analytics Thu, 02 Oct 2014 13:15:00 GMT News New data analytics track at ACA’s 2014 Fall Forum & Expo is built for boosting ACA members’ efficiency, profitability, compliance and ultimately client satisfaction. NEWS: Attorney General Proposes Additional Debt Collection Regulations in Indiana Thu, 02 Oct 2014 11:20:00 GMT News Indiana Attorney General Greg Zoeller is proposing a new state law with debt collection regulations outside of those established in the Fair Debt Collection Practices Act, The Indianapolis Star reports. The law would require debt collectors to “immediately” identify themselves as a debt collector and the seller of the debt, according to the article. NEWS: Harris & Harris, Ltd. Achieves PPMS Designation Thu, 02 Oct 2014 11:00:00 GMT News ACA International member in Chicago earns the collection industry’s premier agency certification. GOVERNMENT AFFAIRS: Treasury Inspector General: IRS Must Improve its International Collection Efforts Wed, 01 Oct 2014 14:05:00 GMT Government Affairs A review of the IRS’s collection efforts found ineffective management oversight and the need for the IRS to continue to address TIGTA’s recommendations through corrective action. GOVERNMENT AFFAIRS: NACARA Holds Annual Conference in Idaho Wed, 01 Oct 2014 11:45:00 GMT Government Affairs ACA’s Director of State Government Affairs Andy Madden helped lead a panel discussion on legislative and regulatory issues facing the credit and collection industry. NEWS: Consumer Debt Reaches Peak in Second Quarter Wed, 01 Oct 2014 11:25:00 GMT News Consumer debt, including auto loans and credit cards, has continued to grow since 2007 and peaked at $3.2 trillion in the second quarter of this year, Bloomberg Businessweek reports. The debt from auto loans and credit cards, while less than student and mortgage debt in the U.S., is considered more risky to have because of the lack of investment associated with those purchases, according to the article. HEALTHCARE COLLECTIONS: Federal Judge Rules Against Healthcare Subsidies in Nonmarketplace States Wed, 01 Oct 2014 11:00:00 GMT Healthcare Collections If the decision is upheld, more than 4.5 million people could lose financial assistance for healthcare. NEWS: Affordable Care Act Subsidies in Limbo for Many Consumers Tue, 30 Sep 2014 14:17:00 GMT News People who received subsidies through the Affordable Care Act may have to pay that money back if they cannot prove they met the income requirements when they registered for health insurance, The Wall Street Journal reports. The Sept. 30, 2014, deadline impacts hundreds of thousands of consumers who are at risk for losing their subsidies or paying the money to the IRS during 2015 tax season, according to the article. CREDITORS: Credit Card Spending Drops in First Quarter Tue, 30 Sep 2014 13:29:00 GMT Creditors Consumers held off on purchases in January and February, and slightly more borrowers are paying off their credit card balances each month. GOVERNMENT AFFAIRS: Treasury Deputy: Economic Recovery Could Slow Student Loan Debt Growth Tue, 30 Sep 2014 10:47:00 GMT Government Affairs While U.S. student loan debt remains more than $1 trillion, trends in loan originations and the economy indicate the growth could slow down. CFPB: CFPB Fines Bank $10 Million for Violating New Mortgage Servicing Rules Mon, 29 Sep 2014 13:48:00 GMT CFPB Flagstar Bank also must pay $27.5 million in redress to consumers and end all loss mitigation mortgage servicing violations. GOVERNMENT AFFAIRS: ACA Member Penn Credit Hosts Visit with U.S. Rep. Scott Perry Mon, 29 Sep 2014 11:45:00 GMT Government Affairs Meeting with legislative representatives is an effective way for ACA members to increase awareness of the credit and collection industry. CREDITORS: Consumer Spending and Wages Increase in August Mon, 29 Sep 2014 11:31:00 GMT Creditors The spending uptick signifies a strong economy this quarter. NEWS: California Association of Collectors Hosts 97th Annual Conference and Expo Mon, 29 Sep 2014 11:00:00 GMT News Highlights of the event include educational sessions, networking opportunities, an awards banquet and a new president’s reception. NEWS: ConServe Earns Accreditation from Better Business Bureau Fri, 26 Sep 2014 09:30:00 GMT News Distinction provides ACA member company continued opportunities to use the highest standards when serving clients. CFPB: CFPB Announces Credit Counseling Research Initiative Fri, 26 Sep 2014 09:17:00 GMT CFPB The bureau will examine effectiveness of credit card counseling for consumers struggling with debt. GOVERNMENT AFFAIRS: Federal Appeals Court Upholds Court Order Against Telemarketers Pitching Debt Relief Programs Fri, 26 Sep 2014 08:25:00 GMT Government Affairs The order also prohibits mortgage relief programs and awards $5.7 million for consumer redress. GOVERNMENT AFFAIRS: Congressman Lacy Clay Visits ACA’s D.C. Office for Campaign Fundraiser Thu, 25 Sep 2014 14:28:00 GMT Government Affairs The seven-term congressman invited credit and collection industry professionals and ACA members to participate in his summer career fair. NEWS: U.S. Department of Education Reports Decline in Student Loan Defaults Thu, 25 Sep 2014 13:15:00 GMT News The three-year default rate for students who left school at the end of fiscal year 2011 declined to 13.7 percent from 14.7 percent for those who left college at the end of fiscal year 2010, according to The Wall Street Journal. The figures from the U.S. Department of Education are connected to an uptick in the economy and increased participation in federal debt forgiveness programs, but Education Secretary Arne Duncan said in the article that more work needs to be done to lower the default rate. HEALTHCARE COLLECTIONS: HHS Projects a $5.7 Billion Drop in Hospitals’ Uncompensated Care Costs Thu, 25 Sep 2014 12:15:00 GMT Healthcare Collections Hospitals in states that have expanded Medicaid will receive approximately 74 percent of the total savings nationally. NEWS: NACS Named Business of the Month by Chamber of Commerce Thu, 25 Sep 2014 11:01:00 GMT News ACA member company recognized for community involvement and presenting a positive image to business partners in the area. GOVERNMENT AFFAIRS: Democratic Attorneys General Association Holds Fall Policy Forum Wed, 24 Sep 2014 15:05:00 GMT Government Affairs ACA International remains active in DAGA and Republican Attorneys General Association events to keep members informed about issues impacting the credit and collection industry. CREDITORS: Investors, Future Retirees Fear Retirement Savings Won’t Last Wed, 24 Sep 2014 14:54:00 GMT Creditors Many people still worry about investing in the stock market as they are still recovering from losses during the Great Recession. HEALTHCARE COLLECTIONS: Report: Health Insurance Marketplace Will Have 25 Percent More Issuers in 2015 Wed, 24 Sep 2014 13:00:00 GMT Healthcare Collections Seventy-seven new health insurance issuers means greater choice and competition for consumers, and possibly lower costs. CFPB: FTC and CFPB Announce Agenda for Debt Collection Roundtable Wed, 24 Sep 2014 12:35:00 GMT CFPB The event focuses on debt collection in Latino communities and resources to help examine issues affecting customers with limited English proficiency. NEWS: ACA Member Credit Adjustments Inc. Begins Fundraiser for ARMing Heroes Wed, 24 Sep 2014 11:45:00 GMT News Charity calls on other ARM firms to step up for veterans and their families during its No Debts for Vets campaign. NEWS: Franklin Collection Service Inc. Prides Itself on Community Involvement Tue, 23 Sep 2014 14:22:00 GMT News The ACA member company regularly raises money for the American Cancer Society and is preparing to participate in a local community festival in October. GOVERNMENT AFFAIRS: FTC Stops Debt Collection Operation That Allegedly Threatened Consumers with Legal Action Tue, 23 Sep 2014 14:07:00 GMT Government Affairs The FTC has settled its charges against the corporate and individual defendants in the case. CFPB: Update: GAO Review Shows Need for Improved Security Measures at CFPB Tue, 23 Sep 2014 13:31:00 GMT CFPB CFPB Director Richard Cordray says the bureau is addressing risks in its data collection processes used to inform its rulemakings and enforce consumer financial law. NEWS: Fastfax: State Law Requirements for Record Maintenance and Disposal of Records Tue, 23 Sep 2014 11:45:00 GMT News Many state laws set forth document retention requirements for debt collection agencies. NEWS: BillingTree Names Edgars Sturans as New CEO and President Tue, 23 Sep 2014 11:20:00 GMT News Accounts receivables management veteran brings industry and technology experience to lead BillingTree’s growth. NEWS: ACA International Education Foundation Seeks Sponsorships for Annual Dinner and Fundraiser Tue, 23 Sep 2014 11:00:00 GMT News Sponsors will receive business recognition while supporting the foundation’s scholarship program during the event at ACA’s Fall Forum & Expo. CFPB: ACA Submits Comments Opposing the CFPB’s Proposal to Include Consumer Complaint Narratives on its Public Database Tue, 23 Sep 2014 03:30:00 GMT CFPB ACA argues that expanding the database as proposed simply raises the stakes that it will mislead rather than inform the marketplace. CFPB: Government Accountability Office Calls for Data Collection Improvements at CFPB Mon, 22 Sep 2014 16:21:00 GMT CFPB ACA International provided input on a report outlining efforts the CFPB should make to enhance some of its security and privacy procedures. CFPB: For ACA Members: All You Need to Know About the CFPB Mon, 22 Sep 2014 13:55:00 GMT CFPB ACA International is hosting a member-exclusive online event to provide updates on credit and collection industry regulations at the Consumer Financial Protection Bureau. CREDITORS: Consumers in Alaska Have the Most Credit Card Debt Mon, 22 Sep 2014 13:40:00 GMT Creditors Quarterly balances in the state are decreasing, following a national trend, but the overall amount remains the highest in the U.S. CREDITORS: Increasing Student Loan Debt Hinders Housing Market Mon, 22 Sep 2014 11:00:00 GMT Creditors People under age 40 with high student loan debt have limited capability to secure the mortgage loans they need to purchase a home. HEALTHCARE COLLECTIONS: Legislators Hear Updates on Affordable Care Act Enrollment Data Fri, 19 Sep 2014 13:30:00 GMT Healthcare Collections The CMS has provided statistics about individual enrollment, however data about small business health insurance exchanges is lacking. NEWS: Household Wealth Improves Since Recession Fri, 19 Sep 2014 13:05:00 GMT News U.S. households are experiencing an improvement in their net worth since the financial crisis in 2008, The New York Times reports. According to the article, based on a report from the Federal Reserve, household debt is declining but consumer credit continues to increase. Student loan debt has the most influence on the increase in consumer credit, according to the article. CFPB: House Financial Services Leader Criticizes Proposed CFPB Auto Finance Regulation Fri, 19 Sep 2014 12:45:00 GMT CFPB Committee chairman says lenders need more information about rules to follow. CREDITORS: National Credit Default Rates Increase in August Fri, 19 Sep 2014 12:14:00 GMT Creditors Automobile and home sales may be contributing to the uptick in default rates. NEWS: New American Community Survey Outlines Income, Poverty and Healthcare in the U.S. Fri, 19 Sep 2014 11:20:00 GMT News A majority of states did not experience a statistical change in the number of people in poverty during the last year, and residents of many states have incomes lower than the overall U.S. median HEALTHCARE COLLECTIONS: Congresswoman Introduces Bill to Help Healthcare Providers Comply with Meaningful Use Fri, 19 Sep 2014 11:00:00 GMT Healthcare Collections The legislation would reduce the electronic health record reporting period from a full year to 90 days. NEWS: ACA Member Completes Ride for Multiple Sclerosis Thu, 18 Sep 2014 13:59:00 GMT News A team from Todd, Bremer & Lawson completed a 50-mile trip in Wisconsin to raise money for MS research. CFPB: CFPB Proposes New Federal Oversight of Nonbank Auto Finance Companies Thu, 18 Sep 2014 13:06:00 GMT CFPB The bureau is focusing on ensuring credit bureaus receive accurate information and fair debt collection in the auto lending industry. NEWS: CFPB Could Face Changes if GOP Senate Candidates Prevail In November Thu, 18 Sep 2014 11:15:00 GMT News A shift in the Senate’s political majority after the November elections could create increased scrutiny of the Consumer Financial Protection Bureau, the McClatchy news service in Washington, D.C., reports. In the article, Rep. Patrick McHenry (R-N.C.) said a Republican Senate would allow for votes on stalled bills from the House Financial Services Committee to regulate the CFPB. HEALTHCARE COLLECTIONS: Report: Affordable Care Act Consumers Say They Can Afford Premiums Thu, 18 Sep 2014 11:00:00 GMT Healthcare Collections People with lower incomes are finding health insurance plans similar to options employers would offer and subsidies from the government are currently working, according to The Commonwealth Fund. NEWS: Is There a Future for Technology in the Collection Industry? Wed, 17 Sep 2014 14:14:00 GMT News In an American Banker article, ACA members explain the challenges debt collectors face when the laws regulating the credit and collection industry fail to keep up with the technology available for communicating with consumers. NEWS: Opposition Continues for Sen. Warren’s Student Loan Legislation Wed, 17 Sep 2014 13:51:00 GMT News Some Republicans in the Senate have stopped a vote on Sen. Elizabeth Warren’s (D-Mass.) student loan refinancing bill, The Hill reports. Opponents of the bill objected to it because Warren did not agree to an open amendments process. The bill was voted down in June, but its supporters are still pushing for its approval before the elections in November. GOVERNMENT AFFAIRS: FTC Requests Court Order to Stop Payday Loan Scheme Wed, 17 Sep 2014 13:40:00 GMT Government Affairs The FTC alleges a group of payday lending companies took money from consumers through loans they did not authorize. GOVERNMENT AFFAIRS: Comprehensive Debt Collection Judicial Reforms Established in New York Wed, 17 Sep 2014 11:23:00 GMT Government Affairs New York adopts ACA’s recommendations into new rules and affidavits for default judgments in consumer credit cases that take effect Oct. 1. CREDITORS: Litigation and CFPB Debt Collection Complaints Decline in August Wed, 17 Sep 2014 11:00:00 GMT Creditors Telephone Consumer Protection Act lawsuits drop for two consecutive months while year-to-date statistics overall continue to increase. NEWS: ACA Member Explains Myths About Debt Collection Litigation Wed, 17 Sep 2014 10:33:00 GMT News In a blog post on, ACA member and Delta Outsource Group Inc. COO Nick Jarman explains the important work of credit and collection industry professionals and several myths related to lawsuits against debt collectors. CFPB: CFPB Sues Corinthian Colleges for Predatory Lending Scheme Tue, 16 Sep 2014 15:02:00 GMT CFPB The suit comes after an investigation of for-profit colleges by state attorneys general and the CFPB. HEALTHCARE COLLECTIONS: Uninsured Rate Declines in First Quarter Tue, 16 Sep 2014 12:25:00 GMT Healthcare Collections Recent surveys from federal researchers show trends in health insurance coverage from 2013 to early-2014. NEWS: ACA Discusses Debt Collection for NPR Series Tue, 16 Sep 2014 11:45:00 GMT News ACA International Vice President and General Counsel Rob Föehl recently spoke with National Public Radio for a series of articles about consumer debt, which were published this week. In the interviews, Föehl explains the important role of debt collectors in the economy and the legal process to collect debt. CFPB: Financial Industry Group Ends Campaign Against CFPB Complaint Database Tue, 16 Sep 2014 11:22:00 GMT CFPB Group members say they were not informed about the campaign against the CFPB’s proposal to provide consumers the option to include a narrative when submitting complaints about financial products and services. NEWS: Affordable Care Act Auto-Renewal Draws Concern Tue, 16 Sep 2014 10:57:00 GMT News As the healthcare open enrollment period for 2015 approaches, many people will be automatically enrolled in their plans, The New York Times reports. However, the renewal notices for consumers will include information about updated monthly premiums but not any details about possible changes in financial assistance, which concerns insurance companies and consumer advocates. CFPB: FJ Hanna Law Firm Files Motion to Dismiss CFPB Debt Collection Lawsuit Mon, 15 Sep 2014 14:36:00 GMT CFPB The motion to dismiss forcefully argues the CFPB’s complaint against FJ Hanna lacks a legal basis and must be rejected. NEWS: Retail Sales Bounce Back in August Mon, 15 Sep 2014 13:03:00 GMT News After little change in July, August retail sales increased at the fastest rate recorded since April, USA Today reports. The 0.6 percent increase is influenced by more auto purchases while discretionary spending by consumers this year has not met economists’ expectations. CFPB: CFPB Hosts Field Hearing on Auto Finance Sept. 18 Mon, 15 Sep 2014 12:30:00 GMT CFPB Director Richard Cordray will speak at the hearing, which is open to the public. CREDITORS: Study: Consumers’ Student Loan Debt Increases Since the Recession Mon, 15 Sep 2014 11:45:00 GMT Creditors The average person has nearly four student loans, according to new research from Experian. CREDITORS: U.S. Negative Equity Falls to 17 Percent Mon, 15 Sep 2014 11:00:00 GMT Creditors More than one-third of mortgaged U.S. homeowners have less than 20 percent equity in their home, Zillow reports. Nationally, millennial homeowners held 19.6 percent of all underwater mortgages while Generation X held 18.7 percent and Baby Boomers held 10.9 percent. NEWS: State Collection Service, Inc. Donates to Local School Districts Fri, 12 Sep 2014 12:30:00 GMT News ACA member supplies students with backpacks and school supplies through fundraising efforts. CREDITORS: Student Debt Grows For Retirees Fri, 12 Sep 2014 12:05:00 GMT Creditors The higher payments ultimately could lower net worth and income of people age 65 and older. GOVERNMENT AFFAIRS: House Approves Update to Truth in Caller ID Act Fri, 12 Sep 2014 11:50:00 GMT Government Affairs Text messages from false phone numbers are a prohibited form of contact under the Anti-Spoofing Act of 2014. CFPB: Union Tension at CFPB Fri, 12 Sep 2014 11:30:00 GMT CFPB A growing number of union members aren’t happy with how the Consumer Financial Protection Bureau is handling employee grievances, according to an article on Politico. Two of the union’s executive board members have resigned, accusing the chapter president of setting up a “shadow board” to conduct union business. CREDITORS: Consumers Build Up Record Credit Card Debt in Second Quarter Fri, 12 Sep 2014 10:40:00 GMT Creditors Current debt levels indicate consumers may not be able to sustain their minimum credit card payments by the end of the year. REPORTERS: ACA International Responds to Short-Sighted NCLC Report on Medical Debt Fri, 12 Sep 2014 00:01:00 GMT Reporters CEO Pat Morris issues statement regarding the real work done in best practices and the resolution of medical accounts.