Credit and Collection Industry News - ACA International ACA International - An international trade association of credit and collection professionals. en-us Fri, 01 Aug 2014 04:00:00 GMT NEWS: Agility Recovery Hosts Educational Seminars in August Fri, 01 Aug 2014 10:30:00 GMT News ACA members are invited to participate in online seminars about disaster recovery and resources for building resilience as an organization. CREDITORS: Study: Families Borrow Less to Pay for College Education Fri, 01 Aug 2014 10:06:00 GMT Creditors Annual research from Sallie Mae shows families are budgeting to spend more out-of-pocket rather than borrowing to cover tuition costs. NEWS: MRS BPO Debt Collection Agency Appoints New COO Fri, 01 Aug 2014 09:00:00 GMT News Chris Repholz will join the management team with more than 20 years of experience in the credit and collection industry and understanding of using analytics for effective debt recovery. NEWS: Massachusetts Division of Banks Provides Clarification on State Debt Collection Provision Thu, 31 Jul 2014 13:58:00 GMT News The Massachusetts Division of Banks recently offered a written opinion on the state’s debt validation requirements. CFPB: Legislators Request Documentation of CFPB Actions Thu, 31 Jul 2014 13:54:00 GMT CFPB The request is to evaluate work of the bureau during director Richard Cordray’s temporary appointment and determine if it is subject to legal challenges. The Supreme Court recently ruled that three separate appointments made at the same time as Cordray’s were invalid because the Senate was in recess. HEALTH CARE COLLECTIONS: GAO Report Reveals Flaws Thu, 31 Jul 2014 13:50:00 GMT Health Care Collections The Centers for Medicare and Medicaid Services’ website implementation was examined after users faced challenges during the initial health care enrollment period beginning Oct. 1, 2013. NEWS: ACA Responds to U.S. Delinquent Debt Report Thu, 31 Jul 2014 13:29:00 GMT News In a Charleston Daily Mail article about delinquent debts in the U.S., ACA International Vice President of Public Affairs Mark Schiffman and Jill Epstein, the president of the Associated Collection Agencies of West Virginia explain that consumers should know a majority of debt collection firms are there to help set up a payment plan or negotiate the debt to a more affordable amount and communication with collectors is important. ACA’s Ask Doctor Debt website also has helpful resources. GOVERNMENT AFFAIRS: House Subcommittee’s Allegations Prompt GAO Review of CFPB Management Thu, 31 Jul 2014 11:10:00 GMT Government Affairs CFPB Director Richard Cordray testified during the subcommittee’s fourth hearing on the allegations and said the bureau’s start-up process led to complaints and concerns about the employee review process. NEWS: Coast Professional Announces New Chief Compliance Officer Thu, 31 Jul 2014 11:00:00 GMT News ACA International member David Den Houten brings experience as an attorney in the credit and collection industry and compliance expertise to the position. CFPB: CFPB Launches Nationwide Financial Education Network Wed, 30 Jul 2014 15:15:00 GMT CFPB The new online toolkit will provide financial education to low- and moderate-income consumers on topics such as budgeting, managing daily expenses and debt. NEWS: ACA Member Explains Industry Challenges with TCPA Wed, 30 Jul 2014 15:06:00 GMT News Diversified Consultants COO Gordon Beck spoke with ABC News about the challenges debt collectors face as more people switch their landline phones to cell phones as well as the need to update the Telephone Consumer Protection Act of 1991. CFPB: CFPB Extends Comment Period on Proposed Consumer Complaint Database Wed, 30 Jul 2014 13:50:00 GMT CFPB If approved, consumers would have the option to include a narrative with their complaint on the bureau’s public database. NEWS: U.S. Economic Growth Exceeds Expectations Wed, 30 Jul 2014 13:45:00 GMT News The GDP increase is a result of an uptick in personal consumption expenditures and other economic indicators. CREDITORS: Consumer Confidence Index Continues to Improve Wed, 30 Jul 2014 11:13:00 GMT Creditors The index, including consumers’ assessment of the economy and jobs, is at its highest level since October 2007. GOVERNMENT AFFAIRS: FDIC Revises List of Allegedly High Risk Merchants Tue, 29 Jul 2014 13:26:00 GMT Government Affairs The original list created misperceptions that business relationships between banks and the merchants were prohibited. CFPB: CFPB and AGs Announce $92 Million Predatory Lending Settlement Tue, 29 Jul 2014 12:15:00 GMT CFPB Companies involved in alleged scheme must pay fines and cease collecting money on servicemembers’ finance agreements associated with the purchase of electronics and other products. NEWS: Pennsylvania Attorney General Warns Consumers of Fake Debt Collection Scam Tue, 29 Jul 2014 11:57:00 GMT News The callers claim to be from the attorney general’s office, and threaten criminal charges and arrest for the purpose of collecting a fake debt. CREDITORS: New Bank Card Credit Reaches Six-Year High Tue, 29 Jul 2014 11:15:00 GMT Creditors The number of new credit cards issued has also reached a six-year high, according to new data from Equifax. Auto lending is increasing while first mortgage balances are decreasing. CREDITORS: Study: 77 Million Consumers with Credit Files Have Delinquent Debt Tue, 29 Jul 2014 10:54:00 GMT Creditors Examination of credit bureau data finds that 35 percent of adults have a reported debt in collections with an average amount of more than $5,100. CFPB: FDCPA Lawsuits and CFPB Complaints Increased in June Mon, 28 Jul 2014 15:10:00 GMT CFPB Monthly data reflects an uptick in Fair Debt Collection Practices Act litigation and complaints about debt collectors to the Consumer Financial Protection Bureau, but a decline in Telephone Consumer Protection Act and Fair Credit Reporting Act cases. NEWS: Congressional Recess Offers Ideal Advocacy Opportunity Mon, 28 Jul 2014 13:45:00 GMT News ACA International offers resources for members interested in coordinating meetings with their congressional representatives about credit and collection industry issues. CREDITORS: Strong Retail Sales Predicted for Second Half of 2014 Mon, 28 Jul 2014 13:20:00 GMT Creditors The National Retail Federation forecast includes analysis of consumers’ spending outlook and other economic factors. HEALTH CARE COLLECTIONS: More Than 10 Million Gained Health Insurance During Open Enrollment Mon, 28 Jul 2014 13:05:00 GMT Health Care Collections The increase in coverage is concentrated among low-income adults and in states with Medicaid expansion. GOVERNMENT AFFAIRS: Cordray to Testify About Discrimination Allegations at CFPB Mon, 28 Jul 2014 11:05:00 GMT Government Affairs Legislators in the House of Representatives requested testimony from the bureau’s director as part of a House Financial Services subcommittee’s ongoing investigation into employee allegations. NEWS: President’s Celebration Honors Rick Doane, Closes the Convention Fri, 25 Jul 2014 23:01:00 GMT News Colleagues and friends pay tribute to ACA’s 2014/15 president and dance the night away to the sounds of featured performer KC and the Sunshine Band. GOVERNMENT AFFAIRS: House Subcommittee Hears Truth in Caller ID Act Update Proposal Fri, 25 Jul 2014 10:45:00 GMT Government Affairs The bill would expand current law to protect consumers contacted by phone and text message through a falsified phone number. NEWS: Karl Rove Addresses ACA Convention Attendees Fri, 25 Jul 2014 10:31:00 GMT News Iconic political strategist leads a lineup of illustrious presenters at ACA International’s 75th Annual Convention and Expo in Chicago. CFPB: CFPB Continues Accepting Comments on Proposed Debt Collection Survey Fri, 25 Jul 2014 10:07:00 GMT CFPB ACA International opposes the survey format for its negative bias and limitations in helping the CFPB understand the debt collection industry before its rulemaking process is complete. NEWS: Pursuing a Better Life Fri, 25 Jul 2014 08:01:00 GMT News Inspirational speaker Bryan Dodge provided ACA Convention attendees a few ideas for getting what they truly want out of life. NEWS: Convention Sessions Examine Legislative, Regulatory and Compliance Trends Thu, 24 Jul 2014 12:01:00 GMT News A multitude of educational sessions at ACA’s 75th Anniversary Convention focus on the latest advocacy and legal challenges facing the credit and collection industry. NEWS: What Are People Saying About You? Thu, 24 Jul 2014 11:21:00 GMT News During his keynote opening general session presentation, longtime Harley-Davidson leader Ken Schmidt discussed the need for companies to shape their reputation by telling their own story. GOVERNMENT AFFAIRS: House Financial Services Committee Dissects Dodd-Frank Act Thu, 24 Jul 2014 11:17:00 GMT Government Affairs Committee members, as well as former committee chairman Barney Frank, discussed the Consumer Financial Protection Bureau’s accountability. GOVERNMENT AFFAIRS: Legislators Seek to Increase Transparency of Medical Credit Industry Thu, 24 Jul 2014 11:00:00 GMT Government Affairs A report requested by legislators concerned about the burden of medical debt and predatory lending practices in the U.S. provides an overview of financial products consumers use when they lack health insurance coverage. NEWS: ACA International Discusses Credit Reporting Process Thu, 24 Jul 2014 10:13:00 GMT News In an article on, ACA Vice President of Public Affairs Mark Schiffman explains the process of reporting debts, of any amount, by third-party agencies that own the accounts compared to collectors working on behalf of a creditor. NEWS: ACA Awards Convention Scholarships Thu, 24 Jul 2014 10:11:00 GMT News Financial assistance gives several ACA members the chance to attend ACA’s 75th Anniversary Convention. NEWS: ACA Honors Annual Award Winners Thu, 24 Jul 2014 10:01:00 GMT News The association names Lance Black as Member of the Year and recognizes several leaders for their work on behalf of the credit and collection industry. CFPB: CFPB, FTC and States Announce Lawsuits Against Foreclosure Relief Scammers Wed, 23 Jul 2014 13:55:00 GMT CFPB The legal action targets defendants that allegedly used deceptive marketing tactics with struggling homeowners possibly facing foreclosure. NEWS: ACA Convention Spotlights Technology Wed, 23 Jul 2014 13:21:00 GMT News Dozens of exhibitors and multiple educational sessions at the ACA Convention offer a glimpse of today’s cutting-edge collection industry solutions and methods for getting the most out of them. NEWS: ACA International Celebrates 75 Years of History Wed, 23 Jul 2014 11:01:00 GMT News Credit and collection professionals gather in Chicago for ACA International’s 75th Anniversary Convention & Expo, featuring top speakers, world class educational sessions and valuable networking events. NEWS: Financial Groups Push for Delay in CFPB’s Proposed Complaint Database Wed, 23 Jul 2014 11:00:00 GMT News Several banking and business groups are seeking to delay implementation of a proposed Consumer Financial Protection Bureau online database featuring details about consumers’ complaints, The Hill reports. The groups said the bureau’s 30-day comment period is not enough time for them to review the proposal and respond. NEWS: Council of Delegates Elects New Directors Wed, 23 Jul 2014 10:21:00 GMT News ACA International Council of Delegates chooses five members to serve as directors on the association’s board. NEWS: CFPB Regulatory Actions Slated for Discussion During ACA Convention Seminars Wed, 23 Jul 2014 10:07:00 GMT News ACA International’s Vice President and General Counsel Rob Föehl, in an article series about ACA’s 75th Anniversary Convention & Expo underway this week, discussed three sessions scheduled to cover CFPB rulemaking proposals and actions credit and collection industry professionals can take to prepare. NEWS: ACA Members Tee It Up Wed, 23 Jul 2014 06:01:00 GMT News Convention participants support ACA’s advocacy efforts by participating in the ACA and Friends Golf Tournament. NEWS: Federal Appeals Courts Split on Affordable Care Act Subsidies Tue, 22 Jul 2014 13:20:00 GMT News Two federal appeals courts have issued contradictory rulings about tax subsidies in states without their own health insurance marketplaces under the Affordable Care Act, The Washington Post reports. The U.S. Court of Appeals for the District of Columbia ruled the subsidies may not be provided in those states. However, the 4th Circuit Court of Appeals in Richmond, Va., decided in a separate case that the law’s language was ambiguous, and permitted the subsidies to be available nationwide. NEWS: Federal Authorities Investigate Possible Data Breach at Goodwill Tue, 22 Jul 2014 13:07:00 GMT News An investigation of a possible security breach and theft of consumers’ credit card information at Goodwill Industries International is underway, The New York Times reports. If the theft is confirmed, Goodwill would be the sixth large chain store to acknowledge its systems with consumers’ payment information were compromised. NEWS: House Financial Services Committee Chairman Requests Records on CFPB Renovation Tue, 22 Jul 2014 12:30:00 GMT News Rep. Jeb Hensarling (R-Texas) has demanded unredacted e-mails and financial records from Consumer Financial Protection Bureau Director Richard Cordray as part of the House Financial Services Committee’s continued investigation into the bureau’s headquarters renovation project, the Washington Examiner reports. Hensarling requests the documents, including those on renovation budget amounts, by July 31, 2014. NEWS: Miami-Dade State Attorney Warns of Debt Collection Scam Tue, 22 Jul 2014 11:15:00 GMT News The e-mail messages appear to be from someone working at the state attorney’s office and include threats of arrest if an alleged debt is not paid. CREDITORS: Millennials Prefer Cash Investments Over Stocks, Real Estate Tue, 22 Jul 2014 11:00:00 GMT Creditors A survey shows Millennials who invest cash are risking their retirement savings and other future goals. GOVERNMENT AFFAIRS: Court Halts Debt Collector’s Operations, Freezes Assets Mon, 21 Jul 2014 13:00:00 GMT Government Affairs Several companies and individuals are charged with allegedly collecting at least $8.7 million in purported debt payments and violations of the Federal Trade Commission Act and Fair Debt Collection Practices Act. CFPB: CFPB Expands Scope of Consumer Complaints Mon, 21 Jul 2014 11:49:00 GMT CFPB The bureau announced acceptance of complaints regarding additional nonbank products, including prepaid cards, debt settlement and credit repair services, and pawn and title loans. NEWS: Survey Shows Improving Business Conditions Mon, 21 Jul 2014 11:30:00 GMT News Economics expect growth based on an uptick in sales and employment in the second quarter of 2014. NEWS: Delta Outsource Group Hosts Visit from Rep. Blaine Luetkemeyer Mon, 21 Jul 2014 11:15:00 GMT News ACA International members from Missouri shared their challenges and concerns with the congressman, a member of the House Committee on Financial Services. NEWS: ACA International Defends the Collection Industry Mon, 21 Jul 2014 11:00:00 GMT News In a CNBC article, ACA Vice President of Public Affairs Mark Schiffman refutes criticism of the collection industry and expresses support for clarification of its regulations. NEWS: Interactive Mobile App Available for ACA’s Convention & Expo Fri, 18 Jul 2014 12:45:00 GMT News Stay connected at the 75th anniversary event hosted by ACA International with a free mobile app featuring maps, exhibitor details, session materials and more. NEWS: Consumers Spur Growth in Canadian Economy Fri, 18 Jul 2014 12:40:00 GMT News Canada’s consumer price index reached a two-year high in June, indicating consumers are contributing more to economic growth while policy makers await a rebound in business investment, Bloomberg Businessweek reports. NEWS: ACA Education Foundation Announces Study Mission to Brazil Fri, 18 Jul 2014 12:30:00 GMT News The trip provides a glimpse into Brazil’s credit and collection industry, including guided visits, educational opportunities and the annual CMS conference. GOVERNMENT AFFAIRS: Congress Introduces Legislation on Payday Loan Fee Cap Fri, 18 Jul 2014 11:50:00 GMT Government Affairs The bill would extend a fee limit to all consumer credit transactions. The CFPB is also seeking to tighten regulations covering the payday lending market after finding that a majority of borrowers pay more in fees than their original loan. CREDITORS: National Credit Default Rates Reach Historical Low in June Fri, 18 Jul 2014 11:00:00 GMT Creditors The decline in consumer credit default rates confirm other indicators that the economy is improving. NEWS: Getting Back on Track Fri, 18 Jul 2014 09:01:00 GMT News Despite disruptive weather conditions early in the year, the economy is snapping back, according to this quarter’s economic report. CFPB: Stakeholders and Consumers Discuss CFPB Complaint Database Proposal Thu, 17 Jul 2014 14:38:00 GMT CFPB Bureau Director Richard Cordray presented the proposal at a field hearing and responded to concerns about privacy and the complaint database due process. NEWS: ACA Seeks 2014 Fall Forum Speakers Thu, 17 Jul 2014 14:32:00 GMT News Proposals for seminars related to data analytics, compliance, health care collections and legal education are due by Aug. 1, 2014. GOVERNMENT AFFAIRS: Judiciary Subcommittee Continues Critique of Operation Choke Point Thu, 17 Jul 2014 13:14:00 GMT Government Affairs The hearing followed a discussion by a House Financial Services subcommittee concerning the Department of Justice’s impact on legitimate businesses through its investigations of consumer fraud. GOVERNMENT AFFAIRS: Senators Introduce Legislation for Income-Based Student Loan Repayment Thu, 17 Jul 2014 11:30:00 GMT Government Affairs The latest in a series of legislative proposals to address the increasing student loan debt in the U.S. would create more manageable payments for borrowers. NEWS: CBO 25-Year Budget Outlook Shows Increasing Federal Debt and Spending Thu, 17 Jul 2014 11:00:00 GMT News Unless current laws change, the Congressional Budget Office predicts, federal spending relative to the GDP will grow due to effects of an aging population, rising health care costs and expanding federal health insurance subsidies. CFPB: CFPB Proposes To Expand Public Database to Include Consumer Complaint Narratives Wed, 16 Jul 2014 14:29:00 GMT CFPB Proposed Policy Statement allows consumers to opt in to share complaint narratives relating to financial products and services on CFPB’s public database. NEWS: Consumer Spending Habits Counter Economists’ Expectations Wed, 16 Jul 2014 12:51:00 GMT News Overall retail sales increased 0.2 percent in June, a much lower amount than economists projected, USA Today reports. Many economists expected consumers’ purchases to rise this year and push a stronger economic recovery. However, consumers remain cautious with their spending and resistant to taking on debt because, in part, of stagnant wage growth. CFPB: House Rejects Amendment to Prevent CFPB Spending Review Wed, 16 Jul 2014 11:45:00 GMT CFPB The House Appropriations Committee is proposing to change the funding source for the CFPB from the Federal Reserve to the congressional appropriations process to allow for increased accountability at the bureau. NEWS: Expert Global Solutions Announces Sale of Segments of Accounts Receivable Management Business Wed, 16 Jul 2014 11:15:00 GMT News The business is expected to operate as Transworld Systems when the purchase by Platinum Equity is completed. GOVERNMENT AFFAIRS: FTC and CFPB Announce Debt Collection Roundtable for Latino Community Wed, 16 Jul 2014 11:00:00 GMT Government Affairs The free public event will feature discussions with consumer advocates and state and federal regulators, among others, about debt collection issues. NEWS: Brief ACA Website Outage Planned for This Weekend Wed, 16 Jul 2014 09:35:00 GMT News ACA’s website will be inaccessible for approximately one hour early on Saturday morning. GOVERNMENT AFFAIRS: New York State Seeks Comments on Proposed Debt Collection Rule Tue, 15 Jul 2014 15:27:00 GMT Government Affairs Proposed rule requires collectors to provide several initial disclosures, substantiation of the debt and information about repayment schedules and settlements. NEWS: Small Business Health Insurance Enrollment is Hard to Track Tue, 15 Jul 2014 13:33:00 GMT News Compared to individual enrollment data, health insurance sign-ups by small business owners and their employees through the Affordable Care Act has been harder to track, The Washington Post reports. Some evidence shows enrollment is low, due in part to health officials’ focus on fixing technical problems with individual health exchanges, leading to a delay in employers having access to online enrollment. CFPB: CFPB Clarifies How Regulations Apply to Same-Sex Married Couples Tue, 15 Jul 2014 13:15:00 GMT CFPB When enforcing laws including the Fair Debt Collection Practices Act, the bureau will recognize same-sex marriages that took place in states where the practice is legal. GOVERNMENT AFFAIRS: House Subcommittee Scrutinizes Effects of DOJ’s “Operation Choke Point” on Lawful Businesses Tue, 15 Jul 2014 13:00:00 GMT Government Affairs ACA International is monitoring the operation to determine any potential impact on the credit and collection industry. NEWS: CFPB Stops Plans for Complaint Data Contract Tue, 15 Jul 2014 11:15:00 GMT News The Consumer Financial Protection Bureau has cancelled plans requiring banks to sign a contract that would in turn allow the bureau to take ownership of information in consumer complaints made through its website, American Banker reports. A draft contract sent to a small number of banks received opposition due to concerns about the impact on their existing complaint response process and the bureau’s overall handling of privacy and data collection issues. NEWS: Walk-In Registrations are Welcome at ACA International’s 75th Anniversary Convention Tue, 15 Jul 2014 11:00:00 GMT News Don’t miss out on three days of presentations, networking opportunities and educational sessions with credit and collection industry experts during the premier annual event July 23-25. CFPB: Hanna Law Firm Responds to CFPB Complaint Tue, 15 Jul 2014 09:01:00 GMT CFPB Frederick J. Hanna & Associates issues statement denying Consumer Financial Protection Bureau claims. CREDITORS: Small Business Loan Approvals Increase Mon, 14 Jul 2014 14:00:00 GMT Creditors The approval rate, a post-recession high, shows entrepreneurs’ confidence in their ability to borrow and repay their loans as well as an improving economy. GOVERNMENT AFFAIRS: House Committee Advances Legislation to Strengthen the Higher Education System Mon, 14 Jul 2014 13:45:00 GMT Government Affairs One bill focuses on financial literacy to prevent students from graduating with loans they cannot pay. The Senate also has a proposal for changes to the Higher Education Act. CFPB: CFPB Files Suit Against Law Firm for Collection Activities Mon, 14 Jul 2014 13:03:00 GMT CFPB Consumer Financial Protection Bureau alleges that Georgia company relies on deceptive court filings and faulty evidence to churn out lawsuits. GOVERNMENT AFFAIRS: Illinois Attorney General Sues Companies Offering Student Loan Relief Mon, 14 Jul 2014 12:31:00 GMT Government Affairs Two companies allegedly engaged in deceptive marketing practices and charged consumers hundreds of dollars in upfront fees to reduce or eliminate their student loan debt burden. NEWS: ACA’s Unlimited Training Pass Available at New Low Price Mon, 14 Jul 2014 11:20:00 GMT News The pass provides access to professional development and educational training led by experts in the credit and collection industry. HEALTH CARE COLLECTIONS: Uninsured Rate Declines Mon, 14 Jul 2014 11:00:00 GMT Health Care Collections The uninsured rate is declining under the Affordable Care Act, including enrollment from people who were previously uninsured or who now qualify for Medicaid. NEWS: Experts Challenge GOP Attack on CFPB’s Building Renovation Costs Fri, 11 Jul 2014 12:57:00 GMT News Some Republican leaders on the House Financial Services Committee continue to criticize the Consumer Financial Projection Bureau for embarking on a building renovation project that they say is more than double the original estimates. Bloomberg Businessweek reports, however, that the U.S. General Services Administration managing the project identifies the costs as in line with other government renovations. NEWS: House Pursues Lawsuit Against Obama Over Employer Mandate Delay Fri, 11 Jul 2014 12:01:00 GMT News A resolution by House leaders to sue President Barack Obama focuses on his administration’s decision to put off enforcing the Affordable Care Act’s employer mandate and penalties until 2016, The Los Angeles Times reports. Speaker John A. Boehner says the president acted to delay the mandate without a congressional vote. CREDITORS: Economists Predict GDP Growth After Decline in Early 2014 Fri, 11 Jul 2014 11:45:00 GMT Creditors National Association for Business Economists survey also shows predicted growth in personal consumption and a belief among economists that there is low probability for a recession in 2014 or 2015. GOVERNMENT AFFAIRS: Phony Payday Loan Brokers Settle with FTC for $6.2 million Fri, 11 Jul 2014 11:24:00 GMT Government Affairs The commission alleges the defendants developed a scheme to collect personal financial information from consumers applying for payday loans to withdraw money from their bank accounts. CFPB: CFPB Funding and Staffing Increases Projected for 2015 Fri, 11 Jul 2014 11:00:00 GMT CFPB The Consumer Financial Protection Bureau would receive a significant funding bump in 2015 along with continued staffing increases under the president’s 2015 requested budget outlays. CFPB: CFPB Announces Field Hearing on Consumer Complaints Thu, 10 Jul 2014 14:09:00 GMT CFPB Director Richard Cordray and consumer group representatives will address the topic during the public event in El Paso, Texas. CFPB: CFPB Takes $10 Million Action for Collection Tactics Thu, 10 Jul 2014 13:02:00 GMT CFPB The bureau alleges that payday lender ACE Cash Express illegally threatened to sue, charge fees and report consumers to credit reporting agencies, made excessive calls and pressured consumers into a cycle of debt. CREDITORS: Bank Card Delinquencies Fall Significantly in First Quarter Thu, 10 Jul 2014 12:49:00 GMT Creditors The decline shows consumers are paying off or paying down their credit card balances each month and bank card delinquencies are well below the 15-year average. NEWS: NACS Employees Band Together to Help Children and Families Thu, 10 Jul 2014 11:20:00 GMT News A team of employees from the ACA member company participated in some healthy competition as part of an annual event to raise money to help patients treated at T.C. Thompson Children’s Hospital. NEWS: C B Merchant Service Receives Community Partner Award Thu, 10 Jul 2014 11:01:00 GMT News The California-based ACA member company is honored for providing the support necessary to create a local community foundation. NEWS: Time is Running Out to Attend ACA International’s 75th Anniversary Convention Wed, 09 Jul 2014 13:58:00 GMT News The credit and collection industry’s premier annual conference will feature renowned speakers, world-class educational sessions and top-notch networking opportunities. CREDITORS: Poll: U.S. Consumer Spending Declines in June Wed, 09 Jul 2014 13:48:00 GMT Creditors Spending is still lower than levels reported before the recession in 2008 and is consistent with trends in job creation and economic confidence. GOVERNMENT AFFAIRS: More Households Swap Landline Phones for Wireless Service Wed, 09 Jul 2014 13:21:00 GMT Government Affairs The use of modern technology to communicate with consumers is crucial for the credit and collection industry, but the requirements in the Telephone Consumer Protection Act have not kept pace with the trends. NEWS: Veteran Donates ARMing Heroes Charity Grant to Fellow Service Member Wed, 09 Jul 2014 11:53:00 GMT News Purple Heart recipient receives emergency grant through credit and collection industry charity because of fellow military veteran’s selfless act. NEWS: Account Control Technology Welcomes New Director of Client Services Wed, 09 Jul 2014 11:39:00 GMT News Candice McDermott will apply 20 years of financial services experience overseeing the company’s customer service and support staff. CREDITORS: Rise in Credit Card Balance Growth Slows While Auto Loans Jump Tue, 08 Jul 2014 14:35:00 GMT Creditors May consumer credit card borrowing increases are a sharp contrast to surge reported by the Federal Reserve in April, but auto sales drive nonrevolving credit growth. CFPB: CFPB Issues Rule Clarification for Mortgage Heirs Tue, 08 Jul 2014 13:45:00 GMT CFPB The bureau’s rule allows for family members to acquire property and qualify for mortgage loan modification when a borrower dies. NEWS: West Virginia Attorney General Issues Warning About Fake Debt Collection Calls Tue, 08 Jul 2014 13:00:00 GMT News Consumers facing financial troubles may be more at risk for scams, which could include threats and requests to collect money that is not owed. NEWS: ACA Member Livevox Announces Executive Changes Tue, 08 Jul 2014 11:54:00 GMT News Chief Marketing Officer John McNamara accepts a position with the CFPB, and former vice president of sales Dusty Whitesell returns to lead the company’s marketing efforts and business operations. CREDITORS: Consumers Define American Dream as Being Debt-Free Tue, 08 Jul 2014 11:00:00 GMT Creditors Survey participants indicate short-term financial priorities include paying off credit card and student loan debt. NEWS: ACA Member Obituary: Raymond J. Costello Tue, 08 Jul 2014 10:07:00 GMT News CEO of ACA International member company Colltech Inc. in Minneapolis passed away on June 30. NEWS: Is Student Loan Debt to Blame for Declines in Homeownership? Mon, 07 Jul 2014 11:40:00 GMT News While homeownership by those who have student loan debt has dropped, The New York Times examines whether debt is really the cause of this trend. NEWS: July Collector Magazine Celebrates 75 Years of ACA International Mon, 07 Jul 2014 11:01:00 GMT News The latest edition of Collector magazine features a look back at the people, places and things that have contributed to ACA International’s 75 years of success. NEWS: Agility Recovery Offers Free Business Preparedness Seminars Mon, 07 Jul 2014 10:41:00 GMT News ACA members are invited to participate in two educational online seminars about disaster recovery and preventing business interruption losses. NEWS: ACA Member Obituary: Donald Reed Mon, 07 Jul 2014 10:21:00 GMT News Former owner of Consumer Adjustment Company in St. Louis and past president of the Missouri Collectors Association passed away. NEWS: Northland Group Welcomes David Cherner as Chief Compliance Officer Mon, 07 Jul 2014 00:01:00 GMT News ACA International member company names former association staffer to oversee the company’s compliance strategy. NEWS: ACA Member Meets with New Jersey Congressman Thu, 03 Jul 2014 13:21:00 GMT News Rep. Scott Garrett meets with representatives from Heritage Financial Recovery Services to discuss TCPA reform and other issues facing the credit and collection industry. NEWS: ACA Convention Seminar Features How-To on Working with State Legislators Thu, 03 Jul 2014 11:45:00 GMT News previews an ACA International Convention session on trends in state legislation affecting the credit and collection industry, and the importance of members working with their local government leaders. NEWS: Small Business Borrowing Increases Thu, 03 Jul 2014 11:11:00 GMT News For the third consecutive month, small business borrowing in the U.S. jumped in May, leading the Thomson Reuters/PayNet Small Business Lending Index to its highest point in more than seven years. HEALTH CARE COLLECTIONS: HHS Announces Health Care Plan Auto-Enrollment for 2015 Thu, 03 Jul 2014 10:31:00 GMT Health Care Collections The service is part of U.S. Department of Health and Human Services plans to create a sustainable long-term system under the Affordable Care Act. NEWS: Audit of Insurance Exchanges Shows Issues with Eligibility System Wed, 02 Jul 2014 13:33:00 GMT News Millions of inconsistencies exist in the insurance marketplaces established under the Affordable Care Act, The New York Times reports. While they do not indicate wrongdoing, the inconsistencies associated with consumers’ coverage and subsidies need to be resolved to ensure applicants meet eligibility requirements. CFPB: CFPB Complaints Decline 16 Percent in May Wed, 02 Jul 2014 12:53:00 GMT CFPB Monthly analysis shows a decline in FDCPA and TCPA lawsuits and a slight increase in alleged FCRA violations, while debt collection complaints decreased from April to May. CFPB: CFPB Renovation Costs Exceed 2013 Estimate by $120 Million Wed, 02 Jul 2014 11:15:00 GMT CFPB Federal Reserve Office of the Inspector General is conducting further review of the project costs and related processes. NEWS: Consumers are Still Cautious About U.S. Economy Wed, 02 Jul 2014 11:00:00 GMT News Consumer confidence is the highest since January 2008 and earnings are growing, The Fiscal Times reports. However, consumers are saving more money and have limited trust in the economy after suffering from the effects of the Great Recession just a few years ago. CREDITORS: Report Highlights the Economic Benefits of Higher Consumer Savings Tue, 01 Jul 2014 13:50:00 GMT Creditors Researchers find household savings rates need to increase to bolster the nation’s economy and ensure consumers can live comfortably during retirement. HEALTH CARE COLLECTIONS: Affordable Care Act Wellness Program Guidelines Get Mixed Reviews Tue, 01 Jul 2014 13:35:00 GMT Health Care Collections Costs associated with the new guidelines are a concern for consumers, while their overall views of the health care law remain the same as the past several months. GOVERNMENT AFFAIRS: Court Halts Collection of $3.5 Million in Allegedly Fake Payday Debts Tue, 01 Jul 2014 13:12:00 GMT Government Affairs The Federal Trade Commission filed a complaint to stop the operation involving alleged illegal threats against consumers and violations of the Fair Debt Collection Practices Act. NEWS: Columnist: Divided Government Could Lead to Shake-Up at CFPB Tue, 01 Jul 2014 12:41:00 GMT News If Republicans take control of the Senate after the November elections, it could affect the Consumer Financial Protection Bureau’s leadership, according to Los Angeles Times opinion writer Jon Healey. In light of a recent U.S. Supreme Court decision preventing the president from making appointments without Congressional approval during short breaks, if a divided Senate and White House cannot agree on a replacement for Richard Cordray in 2018, the president may have to accept changes to the CFPB. REPORTERS: ACA International Education Foundation Announces 2014 Scholarship Winners Tue, 01 Jul 2014 00:01:00 GMT Reporters More than 70 applications were submitted for the scholarships available annually to employees of the credit and collection industry and members of their family. CREDITORS: Report: More Consumers are Avoiding Credit Card Debt Mon, 30 Jun 2014 13:45:00 GMT Creditors The effects of the 2008 financial crisis and the Credit Card Act of 2009 include a movement away from riskier borrowers and an increase in the percentage of consumers who pay off their credit card balances. HEALTH CARE COLLECTIONS: Survey: Majority of Consumers Were Uninsured Before Enrolling in Affordable Care Act Plans Mon, 30 Jun 2014 13:30:00 GMT Health Care Collections The Kaiser Family Foundation, in the first of a series of surveys, finds most of the uninsured had been without coverage for at least two years. NEWS: Federal Student Loan Interest Rates Will Rise July 1 Mon, 30 Jun 2014 13:00:00 GMT News As student loan debt continues to grow, new borrowers will have higher interest rates for the life of their loans effective July 1, 2014, USA Today reports. The uptick, from approximately 4 percent to 4.66 percent through June 30, 2015, may not be a burden for students in the short-term, but experts say the interest rates could build to as much as 10.5 percent for some loans in the next few years. NEWS: ACA’s Washington Unit Supports Campaign of Industry Ally Mon, 30 Jun 2014 11:28:00 GMT News Unit members and ACA’s ACPAC Committee raised funds in support of Sen. Janéa Holmquist Newbry’s campaign for a congressional seat in Washington. HEALTH CARE COLLECTIONS: Health Care Spending Could Grow in 2015 Fri, 27 Jun 2014 13:01:00 GMT Health Care Collections The stronger economy and increasing numbers of newly insured consumers are fueling the spending increase, which is expected to continue through next year. NEWS: ACA International Education Foundation Announces 2014 Scholarship Winners Fri, 27 Jun 2014 11:44:00 GMT News More than 70 applications were submitted for the scholarships available annually to employees of the credit and collection industry and members of their family. GOVERNMENT AFFAIRS: ACA Introduces State Governors to Hiring Our Heroes Program Fri, 27 Jun 2014 11:10:00 GMT Government Affairs The campaign is part of an upcoming series of outreach efforts to highlight the work of the credit and collection industry to state leaders. GOVERNMENT AFFAIRS: Supreme Court Ruling Unlikely to Impact CFPB Director’s Role Fri, 27 Jun 2014 11:00:00 GMT Government Affairs House Financial Services Committee chairman issues statement questioning the legality of Richard Cordray’s decisions before his official appointment to lead the bureau. NEWS: CFPB Offers Managers Payback for Legal Costs Thu, 26 Jun 2014 14:59:00 GMT News The Consumer Financial Protection Bureau is offering reimbursement to its management staff for legal counsel expenses, The Washington Examiner reports. The CFPB implemented the new policies after an April 2014 House Financial Services Committee hearing where whistleblower Angela Martin testified about alleged employee discrimination and retaliation at the bureau. NEWS: Account Control Technology Foundation Awards $50,000 in College Scholarships Thu, 26 Jun 2014 13:00:00 GMT News The ACA member company’s charitable organization helps college students achieve their educational goals. GOVERNMENT AFFAIRS: ACA Attends Republican Attorneys General Summer Meeting Thu, 26 Jun 2014 11:50:00 GMT Government Affairs The meeting was an opportunity for ACA to stay connected with state attorneys general and provide information about the credit and collection industry to stakeholders. NEWS: ACA Invites Members to Ultimate Networking Event Thu, 26 Jun 2014 11:30:00 GMT News Registration is filling up fast for the member-exclusive Dinner with Strangers event held during ACA’s upcoming 75th Anniversary Convention & Expo. NEWS: Report: Student Loan Crisis is Not Imminent Thu, 26 Jun 2014 11:00:00 GMT News Household income growth for college-educated consumers is keeping up with the increases in their debt over time. GOVERNMENT AFFAIRS: Iowa Senator Issues Proposal to Reauthorize Higher Education Act Wed, 25 Jun 2014 15:07:00 GMT Government Affairs The Higher Education Affordability Act would increase college affordability, hold schools accountable to students and taxpayers, and help families make informed decisions about college. NEWS: Final First Quarter GDP Shows More Economic Decline Than Expected Wed, 25 Jun 2014 15:00:00 GMT News Final first quarter estimates from the Bureau of Economic Analysis show the real GDP declining at an annual rate of 2.9 percent, meaning the economy has slowed more than earlier predictions, Forbes reports. Inclement weather in the beginning of the year continues to influence the economy through impacts on production, construction, shipments, and home and auto sales. GOVERNMENT AFFAIRS: FTC Approves Final Settlement Orders with Collection Agency, 13 Others for Privacy Claim Violations Wed, 25 Jun 2014 14:55:00 GMT Government Affairs The companies are prohibited from misrepresenting their participation in privacy or data security programs sponsored by the government. NEWS: ACA Convention Seminars Focus on Compliance Trends Wed, 25 Jun 2014 14:43:00 GMT News ACA member Roger Weiss discusses the need for agencies to have the latest updates on compliance requirements in a time of heightened government oversight as part of an article series by to preview ACA’s 75th Anniversary Convention & Expo. GOVERNMENT AFFAIRS: FTC Imposes $4 Million Penalty Against Debt Collector Wed, 25 Jun 2014 11:15:00 GMT Government Affairs Court order prohibits defendants from continuing alleged deceptive practices and collecting debts and unnecessary fees. The penalty will be partially suspended for inability to pay in exchange for surrendered assets. HEALTH CARE COLLECTIONS: Hospital Consolidation is On the Rise Wed, 25 Jun 2014 11:05:00 GMT Health Care Collections Some experts say the trend leads to less competition and higher prices for patients, while others argue hospital consolidation comes with the benefit of lowering excess capacity in some communities. NEWS: ACA Member Donates Funds for New Community Park Wed, 25 Jun 2014 10:56:00 GMT News Array Services Group was recognized for its generosity during the park’s opening ceremony. GOVERNMENT AFFAIRS: Senate Finance Committee Focuses on Improving Education Tax Incentives Tue, 24 Jun 2014 14:35:00 GMT Government Affairs The committee discussed student loan debt in the U.S., and ways for students to offset high education bills from the time they start their degrees. NEWS: Employees Rate Automated Collection Services as One of Top Workplaces in Tennessee Tue, 24 Jun 2014 14:26:00 GMT News ACA International member is recognized for its training program based on positive feedback from employees. NEWS: Debt Collection Discussion Coverage with ACA Member Continues Tue, 24 Jun 2014 14:20:00 GMT News Additional responses to consumers’ debt collection questions, including from ACA member Bill Mann, are available from The Plain Dealer newspaper after it hosted a live chat on the topic this week. CREDITORS: Credit Default Rates Reach Eight-Year Low in May Tue, 24 Jun 2014 12:40:00 GMT Creditors Bank card and auto loan rates increased, while mortgage default rates decreased. NEWS: Account Control Technology Welcomes New Executive Account Managers Tue, 24 Jun 2014 11:19:00 GMT News Janet M. McDaniel and JP Hanson support ACA member’s expansion into auto, financial, commercial and utility markets. HEALTH CARE COLLECTIONS: Survey: Health Care Providers Fall Short of Demand for Cost Transparency Tue, 24 Jun 2014 11:00:00 GMT Health Care Collections Consumers seek information on out-of-pocket costs they are responsible for paying, as well as the full cost of care. CREDITORS: One in Four Consumers Has No Emergency Savings Mon, 23 Jun 2014 13:22:00 GMT Creditors Despite insecurity about their savings, more consumers are comfortable with their level of debt, net worth and overall financial situation. GOVERNMENT AFFAIRS: New York State Licensing Bills Remain Under Consideration Mon, 23 Jun 2014 13:00:00 GMT Government Affairs The Senate Consumer Protection Committee is reviewing the bills, which would implement state licensing of debt collection agencies. NEWS: New HHS Secretary Overhauls Management Mon, 23 Jun 2014 12:33:00 GMT News Since her recent appointment as Health and Human Services Secretary, Sylvia Mathews Burwell is implementing management changes for the federal health insurance marketplace, The Washington Post reports. There will be a chief executive officer in charge of the marketplace as one measure to improve the operations at the Centers for Medicare and Medicaid Services. NEWS: HFMA Leader Highlights Work with ACA International Mon, 23 Jun 2014 11:37:00 GMT News During the Healthcare Financial Management Association Annual National Institute, President and CEO Joseph J. Fifer discussed his association’s work with ACA International to develop best practices for resolving medical debt issues. NEWS: ACA Member Answers Consumers’ Debt Collection Questions Mon, 23 Jun 2014 11:00:00 GMT News Bill Mann, from ACA’s Ohio Unit, shared his expertise to help answer consumers’ questions during a live chat hosted by The Plain Dealer newspaper in Cleveland. Discussion topics included time-barred debts, medical debt payments and resources to help consumers understand the debt collection process. GOVERNMENT AFFAIRS: ACPAC Hosts Fundraiser for Missouri Congressman Lacy Clay Fri, 20 Jun 2014 11:20:00 GMT Government Affairs Resources are available for ACA members to coordinate meetings with local congressional representatives to discuss the work of the credit and collection industry. NEWS: ACA Discusses Social Media in Debt Collection Fri, 20 Jun 2014 11:15:00 GMT News ACA International Vice President of Public Affairs Mark Schiffman spoke with the Pittsburgh Post-Gazette about the challenges of using digital communication and social media during the debt collection process within the framework of current regulation. NEWS: Help Wanted: American Vets and their Spouses Seek Work Fri, 20 Jun 2014 11:00:00 GMT News ACA International supports Hiring Our Heroes as a tool for matching vets with collection jobs. NEWS: Wall Street Sees Profit in Student Loan Defaults Fri, 20 Jun 2014 10:50:00 GMT News As total student loan debt in the U.S. and default rates increase, private investment firms are considering buying into student-loan collection agencies that help lenders recover money owed, Fox Business reports. NEWS: ConServe Supports Local Youth Scholarship Programs Fri, 20 Jun 2014 10:40:00 GMT News ACA member contributes donations to charities selected by employees each month. NEWS: Rep. Kevin McCarthy Named New House Majority Leader Thu, 19 Jun 2014 14:44:00 GMT News Republicans in the House of Representatives elected Rep. Kevin McCarthy (R-Calif.) as the new House majority leader, The New York Times reports. McCarthy replaces Rep. Eric Cantor (R-Va.) after he lost the primary election to retain his seat in the House. CFPB: CFPB Fines GE Capital $225 Million for Deceptive Credit Card Practices Thu, 19 Jun 2014 13:41:00 GMT CFPB Nearly 750,000 consumers were harmed by illegal and discriminatory credit card practices uncovered during investigations by the CFPB and Department of Justice. NEWS: Ontario Systems CEO Receives Leadership Award Thu, 19 Jun 2014 13:35:00 GMT News Community Foundation of Muncie & Delaware County honors Ontario Systems CEO Ron Fauquher for his leadership on the board of nonprofit Ivy Tech. CFPB: CFPB Holds First Public Consumer Advisory Board Meeting Thu, 19 Jun 2014 12:20:00 GMT CFPB Participants discuss the bureau’s mortgage rules that took effect in early 2014. NEWS: ACA Offers Advice to Consumers Contacted about Questionable Debt Thu, 19 Jun 2014 11:30:00 GMT News Vice President of Public Affairs Mark Schiffman provides with suggestions for how consumers should respond when contacted by a collector regarding debts they may not actually owe. CFPB: House Subcommittee Hears Call for More CFPB Oversight Thu, 19 Jun 2014 11:15:00 GMT CFPB Witnesses testifying as part of investigation into allegations of discrimination and retaliation ask Congress to hold the bureau accountable for its actions. GOVERNMENT AFFAIRS: FTC Levies $400,000 Fine Against Credit Repair Company Thu, 19 Jun 2014 11:00:00 GMT Government Affairs Court order bars credit repair company from misleading credit bureaus and charging consumers upfront fees. NEWS: Article Series Highlights ACA’s Convention & Expo Wed, 18 Jun 2014 15:18:00 GMT News During the next month, ACA International’s upcoming 75th Anniversary Convention & Expo will be featured in a series of articles from The first highlights the importance of the event for the credit and collection industry with comments from CEO Pat Morris and several ACA members. GOVERNMENT AFFAIRS: Cordray Faces Tough Questions from House Committee Wed, 18 Jun 2014 15:00:00 GMT Government Affairs Following his semi-annual report testimony, including comments on debt collection rulemaking, the CFPB director was grilled about accountability at the bureau and ongoing allegations of employee discrimination. NEWS: Michigan Newspaper Profiles ACA Member Wed, 18 Jun 2014 14:15:00 GMT News Macomb Daily highlights ACA International member J.J. Marshall and Associates and its work to aid and educate consumers. CFPB: CFPB Expands Program Using Libraries as Financial Education Hubs Wed, 18 Jun 2014 14:05:00 GMT CFPB The bureau is using libraries across the nation as hubs for consumers to access help on topics such as managing credit card debt and student loans. GOVERNMENT AFFAIRS: Federal Regulators Settle with Mortgage Company for Nearly $1 Billion Wed, 18 Jun 2014 13:30:00 GMT Government Affairs The CFPB and other federal agencies obtain relief for borrowers and levy fines for servicing misconduct, robo-signing and illegal foreclosure practices by SunTrust Mortgage. HEALTH CARE COLLECTIONS: Survey: Employers Believe Affordable Care Act has Negative Impact Wed, 18 Jun 2014 13:02:00 GMT Health Care Collections A majority of large employers have not made broad changes to their benefits as a result of the health care law, but those with 50 or fewer employees have made adjustments due to increasing costs. CREDITORS: Report: Household Debt is Hurting Economic Growth Wed, 18 Jun 2014 11:00:00 GMT Creditors Private debt, which increased significantly leading up to the financial crisis in 2008, is holding back economic growth and hurting lower and middle class households. NEWS: Deadline Alert: ACA Convention Regular Registration Ends June 23 Tue, 17 Jun 2014 14:32:00 GMT News Sign up now for savings on the premier conference for credit and collection professionals. NEWS: Cleveland Newspaper Hosts Debt Collection Discussion Tue, 17 Jun 2014 13:00:00 GMT News ACA member Bill Mann, representing ACA’s Ohio Unit, will be among the panelists fielding questions to help consumers understand the debt collection process. CFPB: CFPB Settles Discrimination Case Tue, 17 Jun 2014 12:58:00 GMT CFPB The bureau agreed to reassign whistleblower Angela Martin and pay her $25,000 in exchange for withdrawing her complaints about gender discrimination and retaliation. CFPB: Ohio Senator Calls on CFPB to Increase Payday Lending Regulations Tue, 17 Jun 2014 11:55:00 GMT CFPB The CFPB is in the late stages of developing rules for the payday lending market, which Sen. Sherrod Brown says should fill gaps created by inadequate state laws. CREDITORS: Survey: Consumers Use Tax Refunds to Pay Down Debt Tue, 17 Jun 2014 11:38:00 GMT Creditors Many U.S. consumers are paying their credit card debt and bills rather than making purchases with their tax refunds from the Internal Revenue Service. NEWS: Senate Finance Chairman Announces Hearings on Student Loan Debt Burden Tue, 17 Jun 2014 11:10:00 GMT News Next week, Sen. Ron Wyden (D-Ore.) plans to hold finance committee hearings on strategies to help student loan borrowers avoid incurring debt, USA Today reports. Wyden, the committee chairman, hopes to gain bipartisan support for proposals to make education affordable. GOVERNMENT AFFAIRS: FTC Launches Contest to Track Illegal Robocalls Mon, 16 Jun 2014 12:43:00 GMT Government Affairs The commission is continuing its campaign against illegal telemarketing and seeks help for experts and law enforcement authorities to understand and combat the calls. NEWS: Mississippi Sues Credit Reporter Mon, 16 Jun 2014 12:24:00 GMT News Attorney General Jim Hood is accusing Experian of knowingly including bad data in consumer reports and favoring banks and debt collectors over consumers when disputes arise, according to the Sun Herald. GOVERNMENT AFFAIRS: Senators Introduce Measure to Help Families Struggling with Medical Debt Mon, 16 Jun 2014 11:15:00 GMT Government Affairs The bill would allow consumers with medical debt a fresh start through an improved bankruptcy process. NEWS: Federal Government Increases Wage Garnishment to Collect Student Loan Debt Mon, 16 Jun 2014 11:00:00 GMT News More student loan borrowers in default are facing wage garnishment from the federal government, The Wall Street Journal reports. Quoted in the article, ACA International Vice President of Public Affairs Mark Schiffman reminded readers that debt collectors can offer ways to help borrowers before they default on their loans, and they should not ignore collection calls. (A subscription may be required to view the article.) NEWS: ACA Member Promotes Employee Wellness with Company Garden Mon, 16 Jun 2014 10:43:00 GMT News J.C. Christensen & Associates and parent company Array Services Group started the new garden to promote healthier eating and decreased stress. NEWS: New Challenger Enters GOP Race for Majority Leader Position Fri, 13 Jun 2014 13:43:00 GMT News Rep. Raúl Labrador (R-Idaho) is now challenging Rep. Kevin McCarthy (R-Calif.) in the race for House majority leader, the National Journal reports. Rep. Pete Sessions (R-Texas) was campaigning for the position, but announced late in the day on June 12 that he decided to drop out of the race. CFPB: CFPB Talks Mobile Technology in Financial Marketplace Fri, 13 Jun 2014 13:06:00 GMT CFPB The Consumer Financial Protection Bureau is addressing challenges and opportunities that come with consumers’ increased use of mobile devices for financial services. CREDITORS: Retail Sales Increase Slightly in May Fri, 13 Jun 2014 13:02:00 GMT Creditors Economists are predicting growth in the GDP and consumer spending this year as the economy continues to rebound. GOVERNMENT AFFAIRS: Cordray Semi-Annual Report Testimony Slated for House Committee Hearing Fri, 13 Jun 2014 11:32:00 GMT Government Affairs ACA International staff will attend the hearing after submitting questions for the CFPB about its data collection and rulemaking procedures. NEWS: llinois Attorney General Issues Debt Collection Scam Alert Fri, 13 Jun 2014 11:00:00 GMT News People who apply for loans online may be at risk for the scam, which includes e-mails threatening prosecution to collect debts. NEWS: ACA International Thanks 75th Anniversary Convention Sponsors Fri, 13 Jun 2014 10:34:00 GMT News Sponsors help support ACA’s premier annual conference, which features prominent speakers, educational sessions, networking events and a vendor expo. CREDITORS: Millennials Struggle With Debt After Great Recession Thu, 12 Jun 2014 14:26:00 GMT Creditors Student loans top the list of financial concerns for Millennials, but they are paying more toward credit card bills. CFPB: CFPB Discrimination Investigation Broadens Thu, 12 Jun 2014 14:15:00 GMT CFPB House subcommittee will conduct a third hearing on allegations of discrimination and retaliation at the bureau after approving additional subpoenas for witness testimony. NEWS: Two GOP Leaders Jockey for Position Thu, 12 Jun 2014 14:05:00 GMT News Rep. Jeb Hensarling (R-Texas) announced he is not seeking the House majority leader position that will be vacant when Eric Cantor steps down July 31, The Washington Post reports. Rep. Kevin McCarthy (R-Calif.) and Rep. Pete Sessions (R-Texas) are now campaigning for the job. GOVERNMENT AFFAIRS: House Committee Approves Several CFPB Oversight Bills Thu, 12 Jun 2014 13:15:00 GMT Government Affairs Legislation focusing on increasing accountability and transparency of the bureau makes it through the House Financial Services Committee. GOVERNMENT AFFAIRS: National Association of Attorneys General Announces New Officers Thu, 12 Jun 2014 11:30:00 GMT Government Affairs ACA frequently attends attorneys general events to provide education about the credit and collection industry and updates on impact of regulations. GOVERNMENT AFFAIRS: FTC Settles with Payment Processor for More Than $1 Million Wed, 11 Jun 2014 14:02:00 GMT Government Affairs The Federal Trade Commission alleges that the company assisted in and profited from a credit card interest rate reduction telemarketing scam. CFPB: CFPB Seeks Public Comment on Mobile Financial Services Wed, 11 Jun 2014 13:50:00 GMT CFPB The bureau is focusing on opportunities and challenges for unbanked and underserved consumers who use mobile devices for monitoring their finances. CFPB: House Subcommittee Calls for More CFPB Witness Testimony Wed, 11 Jun 2014 13:00:00 GMT CFPB The subcommittee will consider two subpoenas to compel statements from witnesses about allegations of employee discrimination and retaliation at the bureau. GOVERNMENT AFFAIRS: Senate Votes Down Student Loan Refinance Bill Wed, 11 Jun 2014 12:12:00 GMT Government Affairs The vote halts legislation created to lower the burden of student loan borrowers repaying their education debt. GOVERNMENT AFFAIRS: ACA’s North Carolina Unit Advises Members to Stop Collecting Convenience Fees Wed, 11 Jun 2014 11:01:00 GMT Government Affairs The North Carolina Collectors Association is recommending that agencies stop collecting convenience fees while a change in state law is evaluated. REPORTERS: ACA International Responds to Criticism of IRS Use of Private Debt Collectors Wed, 11 Jun 2014 06:00:00 GMT Reporters The public sector relies on private debt collectors to recover tens of billions in taxpayer-owed dollars. CFPB: Senate Committee Hears Semi-Annual Report from CFPB Director Tue, 10 Jun 2014 14:43:00 GMT CFPB ACA submits questions about bureau’s use of debt collection data, public policy direction and rulemaking for Senate hearing record. HEALTH CARE COLLECTIONS: Uninsured Penalties Will Likely Decline in 2016 Tue, 10 Jun 2014 14:13:00 GMT Health Care Collections More people are expected to be exempt from fines due to federal poverty guidelines and states’ Medicaid eligibility if they do not have health insurance in two years. GOVERNMENT AFFAIRS: ACA Board Member Welcomes New Jersey Congressman Tue, 10 Jun 2014 11:10:00 GMT Government Affairs Board member Keith Kettelkamp hosts Rep. Leonard Lance to discuss TCPA reform and gain House Communications and Technology subcommittee support for ACA’s petition to the FCC. NEWS: Don’t Miss Out on Special ACA Convention Hotel Rates Tue, 10 Jun 2014 11:00:00 GMT News Stay at the convention headquarters in Chicago and enjoy close access to speakers, education and networking opportunities during the 75th anniversary event. Book by July 1 for ACA’s group rate. GOVERNMENT AFFAIRS: President Obama Takes Action on Student Loan Debt Mon, 09 Jun 2014 13:47:00 GMT Government Affairs The administration is capping federal student loan payments based on income and calling for Senate approval of legislation to allow refinancing loans at lower interest rates. HEALTH CARE COLLECTIONS: Report: Insurance Premiums Were on the Rise Before the Affordable Care Act Mon, 09 Jun 2014 13:42:00 GMT Health Care Collections The data provides a starting point to evaluate health insurance premiums as the marketplaces established through the Affordable Care Act continue to operate. CREDITORS: Consumers’ First-Quarter Credit Card Payoffs are Declining Mon, 09 Jun 2014 11:01:00 GMT Creditors Credit card data analysis shows overall debt could increase $41.9 billion by the end of this year, but default rates seem to be stabilizing. CREDITORS: Consumer Borrowing Surged in April Fri, 06 Jun 2014 14:01:00 GMT Creditors Credit card use increased by the largest amount in nearly seven years, according to the latest Fed data. CREDITORS: Consumer Credit Fuels Slight Household Debt Increase Fri, 06 Jun 2014 12:56:00 GMT Creditors Consumer credit continues to grow at the same rate as the previous two years, while mortgage debt has declined. HEALTH CARE COLLECTIONS: Financial Assistance Eligibility Increases Under Affordable Care Act Fri, 06 Jun 2014 12:55:00 GMT Health Care Collections Research shows subsidies are becoming more available for low-income families, and options will grow if more states expand Medicaid. GOVERNMENT AFFAIRS: ACA Member Shares Industry Concerns with Wisconsin Congressmen Fri, 06 Jun 2014 11:05:00 GMT Government Affairs Longtime ACA International member Pauline Kussart recently attended district fundraisers to discuss the need for help with onerous regulations that affect the credit and collection industry. CREDITORS: Consumer and Commercial Bankruptcy Filings Decline Fri, 06 Jun 2014 11:01:00 GMT Creditors Low interest rates and consumer spending are expected to continue to influence a decline in bankruptcy filings. NEWS: ACA Announces Addition of Ken Schmidt to Annual Convention Lineup Thu, 05 Jun 2014 15:20:00 GMT News Joining an illustrious lineup of presenters, Schmidt will share his experiences as a leader in corporate culture. CFPB: CFPB’s Supervisory Report Highlights Concerns about Debt Collection Thu, 05 Jun 2014 13:04:00 GMT CFPB Industry participants can use the information in the CFPB’s Supervisory Highlights to help ensure their operations remain in compliance with federal consumer financial law. HEALTH CARE COLLECTIONS: ICD-10 Medical Code Tests Yield Successful Results for CMS Thu, 05 Jun 2014 11:54:00 GMT Health Care Collections The Centers for Medicare and Medicaid Services’ claims acceptance rates approached the average for normal claims, and participants were able to test the impact of errors in claim reports during the process. GOVERNMENT AFFAIRS: Student Loan Refinance Bill Would Cost Billions to Enact Thu, 05 Jun 2014 11:01:00 GMT Government Affairs The Congressional Budget Office analyzed the costs and revenues of the bill, which would allow borrowers to have lower interest rates on their current student loan debt. GOVERNMENT AFFAIRS: Senate Democrats Tout Student Loan Refinancing During Two Hearings Wed, 04 Jun 2014 14:05:00 GMT Government Affairs The burden of debt on borrowers and the economy were discussed on Capitol Hill as some senators stressed support of legislation to lower interest rates on current debt. GOVERNMENT AFFAIRS: U.S. District Judge Rules in FTC’s Favor Against Payday Lender Wed, 04 Jun 2014 13:35:00 GMT Government Affairs The case focuses on allegations the defendant deceived consumers about the cost of their loans and charged excessive fees. GOVERNMENT AFFAIRS: Michigan Congressman Visits ACA Member’s Office Wed, 04 Jun 2014 11:54:00 GMT Government Affairs L.J. Ross Associates welcomed Rep. Tim Walberg to the company’s office and requested support for ACA’s petition to the Federal Communications Commission on TCPA reform. CFPB: CFPB Announces New Orleans Field Hearing Wed, 04 Jun 2014 11:07:00 GMT CFPB Director Richard Cordray will speak at the public event on mobile financial services. NEWS: Account Control Technology Names New Vice President Wed, 04 Jun 2014 11:03:00 GMT News ACA International member welcomes Kim Massey as new vice president of business development to support company’s market expansion goals. CFPB: ACA International Holds Robust CFPB Update for Association Members Tue, 03 Jun 2014 15:54:00 GMT CFPB Approximately 300 members participated in an informative teleseminar to provide perspective on recent Consumer Financial Protection Bureau activities. GOVERNMENT AFFAIRS: CFPB Student Loan Ombudsman to Testify at Senate Budget Hearing Tue, 03 Jun 2014 13:57:00 GMT Government Affairs The hearing on student loan debt also includes testimony from a recent college graduate and an economics professor. NEWS: Leading with Resiliency During a Disaster Tue, 03 Jun 2014 11:15:00 GMT News Alliance ACA endorsed vendor Agility Recovery Solutions offers free educational events on business preparedness and disaster recovery. CREDITORS: Poll: Consumers’ Average Daily Spending Reaches Six-Year High Tue, 03 Jun 2014 11:05:00 GMT Creditors Purchases during Memorial Day weekend influence the increase, and average spending rates during May have grown each year since 2009. GOVERNMENT AFFAIRS: FTC Charges Debt Relief Providers for Deceptive Practices Tue, 03 Jun 2014 11:00:00 GMT Government Affairs Individual defendants and several companies are charged with making deceptive claims that worsened consumers’ financial situations. CREDITORS: Banks Plan to Offer More Small Business Loans Mon, 02 Jun 2014 12:14:00 GMT Creditors Revenue is growing at privately held companies and may indicate the ability to borrow money; however most businesses’ perceptions about access to credit have not changed. GOVERNMENT AFFAIRS: Text Messages Banned Under Connecticut’s Do-Not-Call Registry Mon, 02 Jun 2014 11:36:00 GMT Government Affairs The state’s governor has signed a law prohibiting unsolicited commercial text messages and automatically dialed, recorded calls. HEALTH CARE COLLECTIONS: Report: Employers Shift Health Care Costs to Workers Mon, 02 Jun 2014 11:05:00 GMT Health Care Collections The increases place a burden on workers who are already struggling financially and risk more hardship if a serious injury or illness were to occur. GOVERNMENT AFFAIRS: ACA International Files Comments Regarding New York State Courts’ Proposed Reforms in Collection Cases Mon, 02 Jun 2014 02:00:00 GMT Government Affairs While ACA shares some common goals with the New York State Unified Court System, reforms shouldn’t just target debt collection cases. HEALTH CARE COLLECTIONS: Most People Feel Unaffected by the Affordable Care Act Fri, 30 May 2014 13:00:00 GMT Health Care Collections Four years since the enactment of the health care law, most people say it does not impact them. Views on the law are divided among political parties and those who seek improvements would like more affordable health insurance. GOVERNMENT AFFAIRS: Student Loan Discussion Slated for Senate Subcommittee Hearing Fri, 30 May 2014 11:15:00 GMT Government Affairs The hearing will focus on student loans and the experiences of borrowers with witnesses representing teachers, student veterans and a university financial aid office. GOVERNMENT AFFAIRS: Auto Lender Will Pay $5.5 Million to Settle FTC Collection Charges Fri, 30 May 2014 11:01:00 GMT Government Affairs The Federal Trade Commission charged the company with collecting money consumers did not owe, harassment and disclosing debts to third parties. NEWS: Register Now for Free Teleseminar on CFPB News and Initiatives Thu, 29 May 2014 14:30:00 GMT News ACA’s member-exclusive event will provide the latest news and updates on the Consumer Financial Protection Bureau as it relates to the credit and collection industry. CFPB: CFPB Continues Work on Financial Literacy Objectives Thu, 29 May 2014 13:00:00 GMT CFPB CFPB Director Richard Cordray updates the Financial Literacy and Education Commission on programs for consumers. NEWS: PMAB, LLC Achieves PPMS Designation Thu, 29 May 2014 11:22:00 GMT News ACA International member in Charlotte, N.C., earns the collection industry’s premier agency certification. NEWS: ACA International Members Make Collectors Challenge Month a Success Thu, 29 May 2014 11:01:00 GMT News Fundraising activities raising more than $24,000 support ACA International Education Foundation scholarship program. NEWS: Account Control Technology Donates to Project Graduation Thu, 29 May 2014 10:35:00 GMT News ACA International member supports community organization through employee contributions and a foundation match. NEWS: ACA International Shares Financial Literacy Video Message With Consumers Wed, 28 May 2014 14:14:00 GMT News Members are encouraged to share the video segment and post the video. HEALTH CARE COLLECTIONS: Health Care Expenses for Families Increase in 2014 Wed, 28 May 2014 13:00:00 GMT Health Care Collections Although the increase rate continues to decline, families with employer-sponsored coverage are still paying more for health care on an annual basis. CFPB: CFPB Complaint Levels Held Steady in April Wed, 28 May 2014 10:34:00 GMT CFPB Monthly patterns show complaints to the CFPB about debt collection are likely to increase in the next month. FDCPA and TCPA lawsuits increased in April, while FCRA filings declined. CREDITORS: Consumer Confidence in the Economy, Jobs Improves in May Wed, 28 May 2014 10:31:00 GMT Creditors The labor market and business conditions are expected to improve during the next several months, however more consumers are predicting their incomes will decline. GOVERNMENT AFFAIRS: FTC Seeks New Restrictions on Data Brokers Tue, 27 May 2014 12:21:00 GMT Government Affairs The Federal Trade Commission issued a report examining data broker practices and called for Congress to pass laws requiring increased transparency and more consumer control of personal information. CREDITORS: Report: Irresponsible Spending Has Little Influence on Credit Card Debt Tue, 27 May 2014 11:31:00 GMT Creditors A new survey finds that lack of insurance coverage, expenses for children and unemployment are top factors that cause accumulation of household credit card bills. NEWS: PPS Achieves HUBZone Certification Tue, 27 May 2014 11:21:00 GMT News ACA International member in Milwaukee announces certification in the Small Business Administration program aimed at helping small businesses access federal procurement opportunities. HEALTH CARE COLLECTIONS: Employer Health Care Costs Projected to Increase at Slower Rates Fri, 23 May 2014 14:17:00 GMT Health Care Collections A survey of insurers and administrators in the United States shows health care plan costs are declining, but they could still be a burden for employers providing plan options to their employees. CFPB: CFPB Offers Consumer Complaint Training Sessions Fri, 23 May 2014 11:25:00 GMT CFPB Weekly online sessions will discuss the lifecycle of a complaint, the CFPB complaint model and complaint portal help desk features. CREDITORS: Credit Default Rates Reach Post-Recession Low Fri, 23 May 2014 11:15:00 GMT Creditors Bank card rates have increased, while auto and first-mortgage loan default rates continue to decline. CFPB: Subpoenaed CFPB Witnesses Testify on Allegations of Discrimination Fri, 23 May 2014 11:00:00 GMT CFPB The testimony is part of an ongoing investigation by a House subcommittee. CFPB Director Richard Cordray recently released a report outlining replacement of the bureau’s employee evaluation system. NEWS: ConServe Expands Office Headquarters Fri, 23 May 2014 10:27:00 GMT News The ACA International member anticipates future growth and addition to its staff of more than 500 employees.