Credit and Collection Industry News - ACA International ACA International - An international trade association of credit and collection professionals. en-us Mon, 26 Jan 2015 04:00:00 GMT GOVERNMENT AFFAIRS: Sen. Sherrod Brown Announces Senate Banking Subcommittee Leadership Mon, 26 Jan 2015 11:55:00 GMT Government Affairs Sens. Dean Heller and Elizabeth Warren will be the top officials on the economic policy subcommittee, giving Warren more of a platform for banking regulation. NEWS: ACA Board Member Nick Jarman Appointed as President of Delta Outsource Group Mon, 26 Jan 2015 11:45:00 GMT News Jarman’s appointment was part of the company’s vision since it opened in 2009. CFPB: CFPB Announces New Additions to Senior Leadership Mon, 26 Jan 2015 11:30:00 GMT CFPB Past bureau employees, regulatory and compliance risk management professionals are on the leadership team. CREDITORS: Survey: Majority of Consumers Stayed on Budget During the Holiday Season Mon, 26 Jan 2015 11:17:00 GMT Creditors Consumers’ feelings of financial security hit a record high and Millennials are the most optimistic about improving financial conditions. GOVERNMENT AFFAIRS: Congressman Files Legislation to Help Consumers Struggling with Student Debt Fri, 23 Jan 2015 11:30:00 GMT Government Affairs The legislation would allow student loan debt to be discharged under bankruptcy. NEWS: The Conference Board U.S. Leading Economic Index Continues to Increase Fri, 23 Jan 2015 11:30:00 GMT News The uptick in December suggests an improving short-term outlook and strength in the economy. CREDITORS: Survey: 60 Percent of Americans Have Checked Their Credit Report in Past Year Fri, 23 Jan 2015 11:15:00 GMT Creditors A survey for the American Bankers Association also finds some consumers are confused about the difference between their credit scores and credit reports. CFPB: Consumer Litigation Cases Increase Through End of 2014 Fri, 23 Jan 2015 11:00:00 GMT CFPB Complaints to the CFPB about debt collection for December 2014 are likely to increase as final numbers are reported. CFPB: CFPB Files Complaint Against Banks for Illegal Mortgage Kickbacks Fri, 23 Jan 2015 10:12:00 GMT CFPB The Consumer Financial Protection Bureau and the Maryland Attorney General recently took action against Wells Fargo and JPMorgan Chase for an illegal marketing-services-kickback scheme they participated in with a now-defunct title company. The banks will pay $35.7 million as a result of the scheme. GOVERNMENT AFFAIRS: Hensarling Announces Committee’s Oversight Plan Thu, 22 Jan 2015 13:50:00 GMT Government Affairs The plan for the 114th Congress continues to focus on more oversight of Dodd-Frank. GOVERNMENT AFFAIRS: FTC Issues Follow-Up Study on Credit Report Accuracy Thu, 22 Jan 2015 13:45:00 GMT Government Affairs Some consumers who participated in a 2012 study still believe disputed information remains on their credit reports. NEWS: BillingTree Seeks Input for 2015 ARM Industry Operations, Technology & Payments Survey Thu, 22 Jan 2015 11:55:00 GMT News The third annual survey is open to collection agency owners and executives, collection operations staff and compliance professionals. NEWS: ACA Member Obituary: Sharon Ann Hemmeke Thu, 22 Jan 2015 11:37:00 GMT News Longtime ACA member worked in the credit and collection industry for more than 30 years. NEWS: The Tone of the Economy Thu, 22 Jan 2015 10:01:00 GMT News Economic indicators look promising for the rest of 2015. NEWS: ACA Member Companies Named as Finalists for Training and Development Programs Wed, 21 Jan 2015 14:00:00 GMT News Training magazine will announce the final rankings of its Top 125 next month. CREDITORS: Poll: Private Bank Accounts, Credit Cards Common Within U.S. Households Wed, 21 Jan 2015 13:04:00 GMT Creditors One in five respondents to a poll said they have spent $500 or more without their partner’s knowledge. NEWS: Columbia Ultimate Delivers Community Support During 2014 December Days of Giving Wed, 21 Jan 2015 11:55:00 GMT News Employees at the ACA affiliate member company volunteered to help Vancouver individuals and families in need as well as patients at a children’s hospital in Portland, Ore. NEWS: ARMing Heroes Helps Dozens of Military Veterans Resolve Financial Struggles in 2014 Wed, 21 Jan 2015 11:24:00 GMT News The credit and collection industry’s charity for military veterans raised more than $80,000 to help veterans and their families just before the holidays. CFPB: CFPB Finalizes Minor Changes to Mortgage Rules Wed, 21 Jan 2015 11:00:00 GMT CFPB The changes address mortgage disclosures after locking interest rates and information on construction loans. GOVERNMENT AFFAIRS: FTC Publication Aims to Educate Spanish-Speaking Community About Debt Collection Rights Tue, 20 Jan 2015 13:48:00 GMT Government Affairs ACA has participated in the FTC’s efforts to help the community, including a debt collection roundtable on issues they face held in October 2014. CREDITORS: National Credit Default Rates Continued Their Upward Trend in December 2014 Tue, 20 Jan 2015 13:00:00 GMT Creditors December marks fifth month of rising consumer credit default rates in the U.S. HEALTHCARE COLLECTIONS: Survey: Medicaid Enrollment Process Improves Under Affordable Care Act Tue, 20 Jan 2015 12:48:00 GMT Healthcare Collections Data from the Kaiser Family Foundation show states’ Medicaid enrollment processes are simplified for individuals to provide a more seamless experience. NEWS: ACA Introduces Teleseminar on Final 501(r) Rules Tue, 20 Jan 2015 11:15:00 GMT News The presentation has the latest information on the rules for nonprofit hospitals to maintain their tax exempt status and ways credit and collection industry professionals can help their clients through the implementation process. NEWS: Survey: Companies More Willing to Negotiate Salaries for Top Candidates Mon, 19 Jan 2015 15:05:00 GMT News However, more than two-thirds of executives surveyed cited at least some difficulty finding applicants with the requisite skills. NEWS: Applications for New Home Purchases Decreased in December Mon, 19 Jan 2015 14:01:00 GMT News The average loan size of new homes increased from $306,975 in November to $311,398 in December, according to the Mortgage Bankers Association. NEWS: NACHA Welcomes Representatives to the Newly Formed Board Advisory Group Mon, 19 Jan 2015 13:31:00 GMT News ACA Vice President and General Counsel Robert L. Föehl is among the new appointees, who will each serve two-year terms. NEWS: Bank Economists See Healthy U.S. Economic Growth Through 2015 Mon, 19 Jan 2015 13:00:00 GMT News An American Bankers Association committee expects the Federal Reserve to maintain near-zero interest rates through mid-2015. NEWS: Agility Recovery Announces February Business Preparedness Seminars Fri, 16 Jan 2015 13:35:00 GMT News ACA members are invited to attend the online seminars featuring resources for disaster planning and recovery. CFPB: CFPB Accepts Applications for 2015 Advisory Board and Councils Fri, 16 Jan 2015 13:15:00 GMT CFPB The bureau seeks applicants with expertise in consumer finance and consumer protection, among other topics, for the seats available in fall 2015. NEWS: Fed Report Shows Rise in Consumer Spending Fri, 16 Jan 2015 12:56:00 GMT News Most Federal Reserve districts in the U.S. experienced economic growth as a result of consumer spending increases from mid-November through late December documented in the Fed’s latest Beige Book, Bloomberg reports. Several of the districts, “expect somewhat faster growth over the coming months,” according to the article. CFPB: CFPB Proposes Safe Student Account Scorecard Fri, 16 Jan 2015 11:00:00 GMT CFPB The bureau seeks comment on the scorecard to help schools avoid promoting financial products with hidden fees and requirements. NEWS: ConServe Opens New Communication Center Thu, 15 Jan 2015 12:09:00 GMT News The facility opening will allow for more credit and collection industry jobs at the New York-based ACA International member company. NEWS: ACA International Honors Industry Leaders Thu, 15 Jan 2015 11:39:00 GMT News ACA’s annual Leadership Symposium featured an award ceremony to recognize attendees and association members for their leadership and best ideas shared during the event. NEWS: ACA Board Member Reviews FDCPA Debt Collection Letter Requirements Thu, 15 Jan 2015 11:15:00 GMT News Delta Outsource Group COO Nick Jarman, in a blog on, explains the importance of compliance with the FDCPA’s requirements on sending debt collection letters as well as the challenge it presents when communicating with consumers. HEALTHCARE COLLECTIONS: Survey: Access to Healthcare and Affordability Improves Since 2012 Thu, 15 Jan 2015 11:00:00 GMT Healthcare Collections The Commonwealth Fund reports fewer people are having trouble paying their medical bills over time. NEWS: ACA Member Explains State of Debt Buying Industry Wed, 14 Jan 2015 11:50:00 GMT News In an interview with Collection Advisor magazine, ACA International member Brad Klein says there are challenges in the debt buying field but that being proactive by becoming involved in trade associations and educating legislators on the benefits it brings to the economy will help the industry continue to thrive. NEWS: Account Control Technology Selects Michael Matkowsky as Regional Account Executive Wed, 14 Jan 2015 11:30:00 GMT News Accounts receivable management professional will serve colleges and universities in his new role. GOVERNMENT AFFAIRS: Hensarling Announces Full Leadership Team for 114th Congress Wed, 14 Jan 2015 11:15:00 GMT Government Affairs The Financial Services Committee adopted its rules package and subcommittee assignments for Republican members during an organizational meeting Jan. 14. NEWS: ACA’s Vice President and General Counsel to Speak at IACC Convention Wed, 14 Jan 2015 11:00:00 GMT News Registration is still open for the annual event, which will be held Jan. 21-23 in Miami Beach. CREDITORS: Retail Holiday Sales Increase 4 Percent Wed, 14 Jan 2015 10:30:00 GMT Creditors The increase was in line with projections from the National Retail Federation and shows consumers are benefitting from the improved job market and decline in gasoline prices. GOVERNMENT AFFAIRS: Just Announced: ACA Offers Teleseminar on New York’s New Debt Collection Requirements Tue, 13 Jan 2015 12:30:00 GMT Government Affairs Expert presentations will help members prepare for compliance with the requirements before the March 3 effective date. GOVERNMENT AFFAIRS: Hensarling Calls for End to CFPB Office Improvements Tue, 13 Jan 2015 11:30:00 GMT Government Affairs Opposition to the project is part of the House Financial Services Committee’s overall focus on changes at the bureau with the 114th Congress now in session. NEWS: Exclusive for Members: Seminar Savings Now Available with ACA’s Training Pass Tue, 13 Jan 2015 11:00:00 GMT News Start the year off right with access to ACA’s exclusive members-only education through purchase of the 2015 Training Pass. NEWS: President Announces Initiative to Expand Access to Credit Scores Tue, 13 Jan 2015 00:01:00 GMT News The initiative is part of overall consumer protection advancements to prevent identity theft and increase cyber security in 2015. CREDITORS: Wealth Gap Increases Since the Great Recession Mon, 12 Jan 2015 12:58:00 GMT Creditors Pew Research Center finds wealth of upper-income families is growing, while middle-and lower-income families are not seeing a change during the current economic recovery. NEWS: Hit the Green During ACA’s Spring Forum Golf Tournament Mon, 12 Jan 2015 11:30:00 GMT News Proceeds from the event help support ACA’s political administration fund and political advocacy efforts. CREDITORS: New York Fed Survey: Consumer Inflation Expectations Remain Stable Mon, 12 Jan 2015 11:15:00 GMT Creditors Household income growth expectations remain high and household spending may increase. NEWS: Healthcare Employment Grows in 2014 Mon, 12 Jan 2015 10:51:00 GMT News Employment in the healthcare sector grew in 2014 with the addition of 311,000 jobs, the Healthcare Financial Management Association reports. The growth includes increases in employment at hospitals after no change in 2013. According to the article, job growth last year occurred despite factors such as hospital mergers and acquisitions and payment cuts mandated by the Affordable Care Act. CFPB: CFPB Reviews Debt Obstacles for Service Members Fri, 09 Jan 2015 14:03:00 GMT CFPB Resources are available for service members to resolve their debts and for collectors working to help military personnel while remaining compliant with laws on the process. GOVERNMENT AFFAIRS: Sen. Richard Shelby Elected Chairman of Senate Banking Committee Fri, 09 Jan 2015 12:32:00 GMT Government Affairs Alabama Senator will lead committee in its focus on financial industry, including the CFPB and Dodd-Frank Act. CREDITORS: Auto and Student Loans Cause Uptick in Consumer Borrowing Fri, 09 Jan 2015 11:30:00 GMT Creditors Federal Reserve monthly report also shows decline in revolving credit, including credit card balances, for the first time in three months. NEWS: Debra Ciskey Joins Wakefield and Associates Fri, 09 Jan 2015 11:15:00 GMT News Longtime ACA member will serve as compliance officer at the Colorado-based company. NEWS: Account Control Technology Conducts Donation Drive for Community Organization Fri, 09 Jan 2015 11:00:00 GMT News The donations of winter supplies and a financial contribution help Rust Street Ministries provide support to people in need. CREDITORS: Consumer Delinquencies Continue Decline in Third Quarter Thu, 08 Jan 2015 11:37:00 GMT Creditors Economic growth helps consumers keep up on their bills and debt payments. NEWS: RevSpring Recaps Food and Toy Drives Thu, 08 Jan 2015 11:34:00 GMT News Donations supported children through Toys for Tots and families through food banks across the country. NEWS: Colorado Attorney General Issues Latest Warning on Debt Collection Scam Thu, 08 Jan 2015 11:24:00 GMT News ACA, as well as the attorney general’s office, has resources available to determine if a caller is a debt collection professional working to collect a debt owed. Warning signs of the scam include threats of arrest or prosecution and requests for personal information. CREDITORS: Poll: Consumers Lack Savings for Unexpected Expenses Thu, 08 Jan 2015 11:00:00 GMT Creditors Millennials surveyed by say they would have to pay for an emergency bill with a credit card and that their top expense after food and shelter is student loans. HEALTHCARE COLLECTIONS: Report: Growth in Healthcare Premiums and Wages is Slowing Thu, 08 Jan 2015 10:23:00 GMT Healthcare Collections The slowdown in wage growth means healthcare premiums total more of consumers’ income. NEWS: ACA’s Spring Forum & Expo Registration Now Open Wed, 07 Jan 2015 14:09:00 GMT News The four-day event will feature the latest in healthcare collections and compliance education as well as networking opportunities for credit and collection industry professionals. NEWS: NACS Issues Professional Excellence and Employee Service Recognition Awards Wed, 07 Jan 2015 11:45:00 GMT News Employees at the Tennessee-based ACA member company were recognized for years of service and dedication to their work. HEALTHCARE COLLECTIONS: HHS: Majority of Affordable Care Act Enrollees Qualify for Financial Assistance Wed, 07 Jan 2015 11:24:00 GMT Healthcare Collections Early 2015 enrollment reports show financial assistance will lower monthly premiums and more people qualify than in the past. NEWS: Debate Continues on Affordable Care Act Full-Time Employee Threshold Wed, 07 Jan 2015 11:00:00 GMT News The House and Senate will consider bipartisan legislation this week to change the description of a full-time employee in the Affordable Care Act from 30 hours per week to 40, The Hill reports. The healthcare law requires large employers to provide insurance to full-time employees or pay a fine. If the full-time description increases, some employers say they will cut hours to avoid providing insurance while the 30-hour limit could cause companies to hire more part-time staff. GOVERNMENT AFFAIRS: New Postal Service Mail Delivery Standards May Slow Payments to Collectors Tue, 06 Jan 2015 15:06:00 GMT Government Affairs Changes that took effect this week will not affect bulk or metered mail as much as first-class letters. NEWS: Student Loan Debt Bill Remains on Sen. Elizabeth Warren’s Agenda Tue, 06 Jan 2015 12:36:00 GMT News In 2015, with the Republican-controlled U.S. Congress in session, Sen. Elizabeth Warren (D-Mass.) said she will continue to focus on student loan debt and its burden on the U.S. economy. That includes her student loan refinancing bill and educating Congress about how student debt impacts everyone, even if they don’t have a loan, Warren told NEWS: Studies Show Young Professionals Are Holding Off on Business Start-Ups Tue, 06 Jan 2015 11:50:00 GMT News Career choices among entrepreneurs are changing and small business loan applications are on hold due to increasing student loans, as well as more competition in the market and a lack of demand for new goods and services. CREDITORS: Bankruptcy Filings Decrease by 12 Percent in 2014 Tue, 06 Jan 2015 11:36:00 GMT Creditors The American Bankruptcy Institute reports that continued low interest rates and high filing costs deter consumers and businesses away from filing bankruptcy. HEALTHCARE COLLECTIONS: IRS Finalizes Charity Care Rules Mon, 05 Jan 2015 15:09:00 GMT Healthcare Collections The finalized rules stem from proposed IRS regulations nonprofit hospitals and collection agencies with healthcare clients have implemented under the requirements of the Affordable Care Act. CREDITORS: Gallup Poll: Consumer Spending Remained Steady in December Despite Holiday Shopping Mon, 05 Jan 2015 14:20:00 GMT Creditors Consumers usually spend the most in December, but the average daily spending for the end of 2014 was similar to November poll results. CREDITORS: Conference Board’s Consumer Confidence Index Rebounds in December Mon, 05 Jan 2015 13:32:00 GMT Creditors Consumers expressed more favorable views about the job market and business conditions in December compared to November. NEWS: Fastfax Updates: Handling Consumer Payments, New Requirements in New York, and More Mon, 05 Jan 2015 12:57:00 GMT News ACA members may access the latest compliance-related documents via ACA’s online Fastfax library. The following documents have been updated by ACA’s Legal Department. Members must be logged in to ACA’s website to access Fastfax documents. NEWS: ACA Offers Seminar on Compliance Management 101 Mon, 05 Jan 2015 12:38:00 GMT News The online seminar will give members tips on how to develop a compliance management system with resources and staff expertise. NEWS: Fastfax In-Depth: Guidelines on Leaving Messages for Consumers Mon, 05 Jan 2015 10:34:00 GMT News ACA’s Legal Department provides a current analysis of this prominent industry issue and its impact on debt collectors. CFPB: CFPB Seeks Comments on Information Collection Requests Related to Consumer Complaints Tue, 30 Dec 2014 14:45:00 GMT CFPB The CFPB wants to implement a consumer response intake form and continue its existing consumer complaint and information collection system for testing and feedback. NEWS: ACA Member Obituary: Richard Irvine Tue, 30 Dec 2014 11:00:00 GMT News Longtime ACA member passed away after serving as a Good Samaritan at the scene a hit-and-run car accident. HEALTHCARE COLLECTIONS: Poll: Majority Favor Affordable Care Act Employer Mandate Mon, 29 Dec 2014 12:59:00 GMT Healthcare Collections Participants in the Kaiser Family Foundation monthly tracking poll have a favorable view of the employer mandate, but their opinions can shift when presented with pros and cons about the requirement. NEWS: Agility Recovery Offers Member Perspective in Disaster Recovery Online Seminar Mon, 29 Dec 2014 12:54:00 GMT News ACA members have access to free registration to the seminar, which reviews the process of working with Agility Recovery on disaster recovery and business continuity. CFPB: CFPB Debt Collection Complaints Decline in November Mon, 29 Dec 2014 10:50:00 GMT CFPB Fair Debt Collection Practices Act and Fair Credit Reporting Act cases also decline, and Telephone Consumer Protection Act litigation continues unexpected drop since October. NEWS: American Profit Recovery Adopts Three More Families for the Holidays Mon, 29 Dec 2014 10:45:00 GMT News Collection agency raises more than $6,500 supporting 14 families over past six years. NEWS: Early Out Services and General Service Bureau Conclude Successful Year of Charitable Efforts Mon, 29 Dec 2014 10:39:00 GMT News ACA member companies recently held a silent auction for the Adopt-A-Family fund in addition to multiple fundraisers to support people in need throughout the year. NEWS: Medicare Will Offer Special Enrollment Option to Seniors in 2015 Mon, 22 Dec 2014 13:00:00 GMT News Officials at the Centers for Medicare & Medicaid Services said some seniors enrolled in private Medicare Advantage insurance may have an opportunity to leave their plan if they lose their doctors, Kaiser Health News reports. Last year, thousands of seniors were left stranded when insurers discontinued contracts with some physicians. NEWS: Students and Their Families Shoulder Larger Tuition Burden for State Colleges Mon, 22 Dec 2014 12:45:00 GMT News According to a recent report from the U.S. Government Accountability Office, a decline in state funding for public universities is making it increasingly difficult for students to afford college. NEWS: CMI Group Concludes Community Gift and Toy Drive Mon, 22 Dec 2014 11:42:00 GMT News ACA member company donates supplies to help children in five families through Texas organization. NEWS: Fastfax: Understanding the FCRA’s Direct Dispute Requirements Mon, 22 Dec 2014 11:01:00 GMT News Data furnishers have several responsibilities upon receipt of a consumer dispute. GOVERNMENT AFFAIRS: Senate Banking Committee Chair Requests More Oversight, Reform in Student Loan Market Fri, 19 Dec 2014 14:06:00 GMT Government Affairs In a letter to the CFPB, Sen. Tim Johnson asks for the bureau to ensure its rulemaking for the debt collection industry includes private collection agencies that may collect on federal student loans. CREDITORS: Auto Loan Delinquency Rates Expected to Increase in 2015 Fri, 19 Dec 2014 14:03:00 GMT Creditors TransUnion reports auto debt will continue to rise as the economy improves. GOVERNMENT AFFAIRS: FTC Settles with T-Mobile in Mobile Cramming Case Fri, 19 Dec 2014 13:52:00 GMT Government Affairs The cell phone provider will pay at least $90 million in the settlement, including full consumer refunds. NEWS: Learn the Big Picture of Debt Collection Fri, 19 Dec 2014 12:15:00 GMT News A new year is a perfect time to review ACA’s training on the basic overview of debt collection, including how collectors fit into the debt cycle and what they can expect on the job. CREDITORS: ABA Report: Credit Card Markets Rebound as U.S. Economy Improves Fri, 19 Dec 2014 11:30:00 GMT Creditors The improvement is expected to continue in 2015 and lenders have more confidence in consumers’ household debt management. CFPB: CFPB Sues Texas-Based Company for Issuing Fake Credit Card Thu, 18 Dec 2014 13:12:00 GMT CFPB Union Workers Credit Services allegedly advertised the card as available for general use and deceived consumers in paying fees to sign up for the card. NEWS: Holiday Publication Schedule Announced Thu, 18 Dec 2014 12:51:00 GMT News ACA Daily will temporarily suspend publication beginning Wednesday, Dec. 24, as our staff takes a short holiday break. NEWS: The Results Are In: ACA Member Companies Honored as Best Places to Work in Collections Thu, 18 Dec 2014 11:00:00 GMT News The recognition is based on employee surveys about company policies and practices, demographics and job satisfaction. GOVERNMENT AFFAIRS: Texas Attorney General Launches Investigation into Debt Collection Scam Wed, 17 Dec 2014 13:45:00 GMT Government Affairs The identity theft ring is individuals falsely claiming to be from debt collection and government agencies. ACA offers resources for consumers to learn about the debt collection process and their rights when contacted by a debt collection professional about a debt they owe. CFPB: CFPB Sues Sprint for Unauthorized Third-Party Charges Wed, 17 Dec 2014 13:25:00 GMT CFPB The bureau alleges that Sprint violated the Dodd-Frank Wall Street Reform and Consumer Protection Act’s prohibition on unfair practices by allowing third parties to charge consumers, among other actions. NEWS: ACA Member Companies Continue Holiday Tradition to Support Make-A-Wish Wed, 17 Dec 2014 13:00:00 GMT News General Service Bureau and Early Out Services sponsor wishes of local children on behalf of business partners. NEWS: Financial Sector Plans Push for CFPB Overhaul Wed, 17 Dec 2014 11:20:00 GMT News Groups in the financial sector are advocating for reform of the CFPB through changes to the Dodd-Frank Act when the 114th Congress is in session, The Hill reports. Republicans and industry advocates seek a commission to lead the bureau instead of one director, but some Democrat leaders in Congress, including Sen. Elizabeth Warren—who guided the creation of the bureau, continue to oppose those changes CFPB: CFPB Conducts Consumer Savings Research Pilot Under Project Catalyst Wed, 17 Dec 2014 11:00:00 GMT CFPB The CFPB will evaluate practices to promote regular saving habits among prepaid card users using research findings from American Express. CFPB: ACA Submits Comments Opposing the CFPB’s Proposed Policy on No-Action Letters Tue, 16 Dec 2014 11:40:00 GMT CFPB ACA urges the CFPB to substantially modify its limited No-Action letter policy to make it more meaningful, reliable and widely applicable. NEWS: Member Exclusive: ACA’s Unlimited 2015 Training Pass Available at 2014 Prices Through Dec. 31 Tue, 16 Dec 2014 11:01:00 GMT News Attendance at one seminar per month yields member savings of more than $1,700. NEWS: Ontario Systems’ Chief Compliance Officer is Industry Award Finalist Tue, 16 Dec 2014 11:00:00 GMT News Rozanne Andersen is on the shortlist for a Women in Compliance Lifetime Achievement Award and Chief Compliance Officer of the Year. GOVERNMENT AFFAIRS: GOP Announces Roster for Senate Banking Committee Tue, 16 Dec 2014 10:45:00 GMT Government Affairs Republicans increase their presence by two on the committee, which focuses on the Dodd-Frank Act and the Consumer Financial Protection Bureau. CFPB: CFPB Finds College Credit Card Agreements Continue to Decline Mon, 15 Dec 2014 14:08:00 GMT CFPB The agreements are not easily accessible to students, which has led Congress to enact new requirements on the marketing partnerships between colleges and lenders. NEWS: An Award-Winning Year for Client Services Inc. Mon, 15 Dec 2014 12:54:00 GMT News ACA member company in Missouri is recognized with multiple awards from its clients. CREDITORS: Survey: Consumers Expect Long-Lasting Debt Mon, 15 Dec 2014 12:15:00 GMT Creditors polled consumers on their levels of debt and the likelihood they will be able to pay off their loans over time. GOVERNMENT AFFAIRS: U.S Sen. Sherrod Brown Selected as Senate Banking Committee’s Ranking Democrat Mon, 15 Dec 2014 11:56:00 GMT Government Affairs ACA will continue to work with Sen. Brown in his role as lead Democrat on the committee. REPORTERS: ACA International Issues Tips to Avoid Post-Holiday Debt Mon, 15 Dec 2014 10:00:00 GMT Reporters Six practical personal finance goals will help consumers keep their budgets in order in the new year. NEWS: ACA International Issues Tips to Avoid Post-Holiday Debt Mon, 15 Dec 2014 03:30:00 GMT News Six practical personal finance goals will help consumers keep their budgets in order in the new year. NEWS: Field Hearing Panelist Responds to CFPB’s Study on Medical Debt Fri, 12 Dec 2014 11:40:00 GMT News In a blog post on Mark Rukavina, a panelist at CFPB’s medical debt hearing and member of the HFMA/ACA International Medical Debt Task Force, responds to the bureau’s new study on medical debt collection and credit reporting. HEALTHCARE COLLECTIONS: A New Era of Managing Healthcare Collections Fri, 12 Dec 2014 11:20:00 GMT Healthcare Collections ACA offers a three-day online seminar with all the latest resources and strategies for effectively working on healthcare accounts. CFPB: CFPB Stops Student Debt Relief Scams Fri, 12 Dec 2014 11:00:00 GMT CFPB The Consumer Financial Protection Bureau and Florida Attorney General took action against two companies for allegedly using illegal tactics to market student debt relief services. CFPB: ACA Testifies at CFPB Field Hearing on Medical Debt Thu, 11 Dec 2014 15:21:00 GMT CFPB Board member Tom Gavinski and Vice President and General Counsel Robert L. Föehl represented the credit and collection industry at CFPB hearing. GOVERNMENT AFFAIRS: Senators Issue Letter to Department of Education Requesting Discharge of Federal Loans Thu, 11 Dec 2014 14:00:00 GMT Government Affairs The request, led by U.S. Sen. Elizabeth Warren, focuses on loans for students at colleges that are subject to lawsuits. GOVERNMENT AFFAIRS: Congressman Urges FDIC Chairman to Expedite Operation Choke Point Investigation Thu, 11 Dec 2014 13:40:00 GMT Government Affairs U.S. Rep. Blaine Luetkemeyer alleges FDIC staff allows personal views to interfere with work of the corporation. CREDITORS: Consumers Hold Steady on Holiday Spending Thu, 11 Dec 2014 13:25:00 GMT Creditors Millennials may spend more during the holiday season, but most consumers are uneasy about their available discretionary spending and emergency savings. NEWS: ACA Member Paid In Full Continues Focus on Wish-Giving This Holiday Season Thu, 11 Dec 2014 13:00:00 GMT News The member company in Phoenix raises money for Make-A-Wish Arizona to support helping children’s wishes come true while they face life-threatening medical conditions. CREDITORS: Study: Fewer Consumers Consider Financial Resolutions in the New Year Wed, 10 Dec 2014 08:50:00 GMT Creditors Consumers who do have financial goals for 2015 said they will focus on saving more, paying off debt and spending less. NEWS: In Brief: ACA Member News Wed, 10 Dec 2014 08:40:00 GMT News Happenings at ACA member companies, member awards and member activities in their local communities. HEALTHCARE COLLECTIONS: Growth in Premiums for Employer-Sponsored Health Insurance Slows since 2010 Wed, 10 Dec 2014 08:21:00 GMT Healthcare Collections The Commonwealth Fund finds that families’ incomes are also growing at slow rates, resulting in higher spending on employer health insurance. HEALTHCARE COLLECTIONS: HHS Report: Consumers Should Shop Now for Affordable Healthcare Options Wed, 10 Dec 2014 08:05:00 GMT Healthcare Collections Competition and new choices on the health insurance marketplace give consumers the opportunity to save on premiums for 2015. GOVERNMENT AFFAIRS: House Committee Investigation Finds ‘Abuse of Government Power’ in Operation Choke Point Tue, 09 Dec 2014 14:52:00 GMT Government Affairs A report on the investigation includes evidence that FDIC senior officials acted based on personal opposition to legally operating businesses. CREDITORS: Credit Card Debt Reaches Record Increase in Third Quarter Tue, 09 Dec 2014 14:14:00 GMT Creditors CardHub projects consumers will build up more than $60 million in new credit card debt by the end of the year. CREDITORS: New York Fed Survey Finds Consumers Have Increased Expectations for Household Income Tue, 09 Dec 2014 13:29:00 GMT Creditors The survey provides insight into consumers’ views on inflation, the labor market, future spending and access to credit. HEALTHCARE COLLECTIONS: Hospital Associations Push to Keep ICD-10 on Schedule Tue, 09 Dec 2014 12:43:00 GMT Healthcare Collections Congress could vote on another delay in the implementation of the updated medical coding system. NEWS: ACA Member Receives Leadership Award Tue, 09 Dec 2014 11:30:00 GMT News Jason Thompson is recognized for his work in innovation, technology and leadership and development of creative new services. GOVERNMENT AFFAIRS: Florida Attorney General Warns of Debt Collection Scams Tue, 09 Dec 2014 11:00:00 GMT Government Affairs The attorney general continues to receive complaints about individuals impersonating legitimate debt collectors. ACA has resources available to help consumers learn their rights if contacted by a debt collection professional and how to work with a debt collector. NEWS: Charles Krauthammer to Headline ACA’s Washington Insights Conference Mon, 08 Dec 2014 13:42:00 GMT News Not-to-be missed meeting April 14-16 will focus on issues that matter most to you and your business. CFPB: CFPB Issues Latest Semi-Annual Report to Congress Mon, 08 Dec 2014 12:38:00 GMT CFPB Director Richard Cordray reviews the bureau’s complaint process and current and pending regulations, including those related to the debt collection industry. NEWS: CMI Group Holds Thanksgiving Food Drive Mon, 08 Dec 2014 12:05:00 GMT News The drive for Children’s Advocacy Center is part of the ACA member company’s ongoing mission to give back to local communities. CREDITORS: Consumer Borrowing Falls Below Estimates for October Mon, 08 Dec 2014 11:00:00 GMT Creditors Borrowing for auto and student loans and credit cards increased at a slower pace than in September. CFPB: CFPB Seeks Comments on Collection Request Related to its Company Portal for Consumer Complaints Fri, 05 Dec 2014 09:35:00 GMT CFPB The CFPB is proposing a boarding form to streamline how company information is collected. NEWS: ACA Member Zealandia Capital Completes Annual Holiday Auction Fri, 05 Dec 2014 09:20:00 GMT News Proceeds support a local charity that provides gifts, food and clothing to families in need. NEWS: Survey: Teens Concerned About Student Loan Debt Fri, 05 Dec 2014 08:57:00 GMT News Teens surveyed for Northeastern University in Boston are worried about paying for college and getting a job later in life, but they do place priority on higher education overall. NEWS: ACA Member Company Honored With BBB Silver Award of Distinction Fri, 05 Dec 2014 08:30:00 GMT News Early Out Services receives award in recognition of the company’s ethical business practices. NEWS: ACA Releases Compliance Alert on New York Debt Collection Regulation Fri, 05 Dec 2014 00:01:00 GMT News Recent New York rules establish new requirements for debt collection practices in the state. CFPB: CFPB Requests Federal Consent Order Against Debt Settlement Firm Thu, 04 Dec 2014 13:47:00 GMT CFPB The firm allegedly charged illegal upfront fees to consumers for debt settlement services. NEWS: The State of Operation Choke Point Thu, 04 Dec 2014 13:40:00 GMT News American Banker reports on the history of the Department of Justice’s Operation Choke Point and whether it has recently lost momentum in its mission to combat consumer fraud. NEWS: ACA Member Obituary: Ronald G. Doster Sr., IFCCE Thu, 04 Dec 2014 11:45:00 GMT News Former president of Michigan Association of Collection Agencies passed away in November. NEWS: ACA Board Member Discusses Debt Collection Process with St. Louis Newspaper Thu, 04 Dec 2014 11:16:00 GMT News In an interview with the St. Louis Post-Dispatch, ACA Board of Directors member and Afni Inc. Director of Compliance Debra Ciskey explains steps of third-party debt collection on behalf of a client and requirements for responding to a consumer dispute. HEALTHCARE COLLECTIONS: CMS: National Health Spending Continues to Grow at Slow Rate Thu, 04 Dec 2014 11:00:00 GMT Healthcare Collections Healthcare spending in 2013 increased at the lowest annual rate since 1960. GOVERNMENT AFFAIRS: Congressman Upton Announces Republican Subcommittee Members for 114th Congress Wed, 03 Dec 2014 13:40:00 GMT Government Affairs ACA is focusing on working with legislators, especially on the Communications and Technology Subcommittee, to advocate for TCPA modernization. CREDITORS: November Bankruptcy Filings Decline 16 Percent From 2013 Wed, 03 Dec 2014 13:24:00 GMT Creditors 2014 could yield the lowest number of bankruptcy filings in seven years due to low consumer spending and interest rates as well as high filing costs. NEWS: U.S. Prepares for Use of Secure Debit and Credit Cards Wed, 03 Dec 2014 11:30:00 GMT News Chip-and-PIN technology is a requirement in Europe and other countries, and U.S. banks and retailers will start the implementation process next year to better protect consumers’ personal information in the event of a data breach. Government-issued cards and card readers will have additional security starting in the new year as well. NEWS: Healthcare Provider Groups Advocate for Another ICD-10 Delay Wed, 03 Dec 2014 11:00:00 GMT News An amendment to the spending bill for the departments of Labor, Education and Health and Human Services, which Congress could vote on as soon as next week, could mean a two-year delay in the implementation of the ICD-10 updated medical coding system, FierceHealth IT reports. Groups representing physicians are supporting the delay while others, including the Coalition for ICD-10, are pushing for the Oct. 1, 2015, implementation date to remain in effect, according to the article. GOVERNMENT AFFAIRS: New York State Issues New Debt Collection Regulation Wed, 03 Dec 2014 03:00:00 GMT Government Affairs ACA will be releasing a compliance alert to assist members in understanding and following the new regulation. NEWS: ACA Member Continues Annual Toys for Tots Donation Tue, 02 Dec 2014 12:12:00 GMT News Oxford Law LLC is in its 10th year of supporting the charity, operated by the U.S. Marine Corps Reserve. GOVERNMENT AFFAIRS: ACA Board Member Testifies in Philadelphia Tue, 02 Dec 2014 11:00:00 GMT Government Affairs Richard Perr’s testimony supports a bill to amend the Philadelphia city code to allow for automatic collection of delinquent taxes and fees by a third-party law firm or collection agency. NEWS: What is a UDAAP? Mon, 01 Dec 2014 11:50:00 GMT News ACA’s Fastfax helps companies understand the risks of unfair, deceptive or abusive acts or practices. NEWS: ACA President Explains Public Service of Credit and Collection Industry on ‘20 / 20’ Mon, 01 Dec 2014 11:30:00 GMT News In an interview for ABC News and “20/20,” ACA International President Rick Doane explains the important public service collectors perform and how the credit and collection industry contributes to the economy. CFPB: CFPB Sets Hearing on Medical Debt Collection Mon, 01 Dec 2014 11:15:00 GMT CFPB ACA will follow the hearing for updates on possible regulation of medical debt collection by the CFPB. CREDITORS: Conference Board Consumer Confidence Index Declines Mon, 01 Dec 2014 11:00:00 GMT Creditors Consumers’ optimism about the job market and business conditions waned in November. CFPB: CFPB Ombudsman Releases 2014 Annual Report Wed, 26 Nov 2014 12:40:00 GMT CFPB The report adds a new Ombudsman in Practice section. NEWS: Growth in Healthcare Industry Spending Continues at Slow Pace Wed, 26 Nov 2014 11:30:00 GMT News The Health Care Financial Management Association reports that hospital prices from October grew by the smallest amount since 1997. According to the article, the October 2014 hospital producer price index increased by 1 percent from October last year. In 1997, the PPI increased by only 0.17 percent, compared to a jump of 2.2 percent from October 2012 to October 2013, highlighting a downturn in healthcare industry cost growth. CFPB: CFPB Releases Fiscal Year 2014 Financial Report Wed, 26 Nov 2014 11:00:00 GMT CFPB The report provides a comprehensive overview of enforcement results, the Civil Penalty Fund, and possible future risks and uncertainties faced by the bureau, as well as GAO audit findings. NEWS: Agility Offers Business Preparedness and Continuity Seminars in December Wed, 26 Nov 2014 10:50:00 GMT News ACA members are invited to participate in the free online seminars about disaster recovery and resources for developing an effective continuity plan. NEWS: Caine & Weiner Announces Internal Promotions Wed, 26 Nov 2014 10:30:00 GMT News The company has new leaders in collection operations and has expanded the responsibilities of management in client relations. CREDITORS: New York Fed Report Shows Increase in Household Debt Tue, 25 Nov 2014 12:03:00 GMT Creditors Credit card, auto loan and student loan balances all increased to contribute to upward trends in household debt. CFPB: CFPB Announces Fall 2014 Regulatory Agenda Update Tue, 25 Nov 2014 11:41:00 GMT CFPB In its most recent regulatory agenda, the CFPB pushes debt collection “prerule activities” to April 2015. NEWS: Morale Declines Among CFPB Employees Tue, 25 Nov 2014 11:15:00 GMT News An internal survey of the workforce at the Consumer Financial Protection Bureau shows a decline in morale and distrust in management over the last year, The Washington Times reports. In response to the survey results, the CFPB issued a statement that it will “launch joint management and union working groups at the division level to review and understand the results and make recommendations for improvement,” according to the article. NEWS: Account Control Technology Inc. Donates to Susan G. Komen Tue, 25 Nov 2014 11:00:00 GMT News The donation includes funds from local offices of the ACA member company and the Account Control Technology Foundation. CREDITORS: Credit Card Balances Grow Amid Stable Delinquency Rates Mon, 24 Nov 2014 13:30:00 GMT Creditors TransUnion’s Industry Insights Report shows that the balance increases may be from new entrants to the credit card market, while credit card debt and delinquency rates remain unchanged. CFPB: CFPB Director Reviews Goals for Electronic Payment Networks Mon, 24 Nov 2014 13:05:00 GMT CFPB Richard Cordray is calling upon the electronic payment processing industry to focus on goals to develop a real-time payment system while the CFPB is studying the need for regulatory changes. CFPB: CFPB Debt Collection Complaints, FDCPA and FCRA Cases Increase in October Mon, 24 Nov 2014 12:05:00 GMT CFPB Telephone Consumer Protection Act cases declined, but not enough to change the overall trend of increasing litigation under the act. CFPB complaints could continue to increase in the coming weeks. NEWS: Dyck-O’Neal Inc. Expands Executive Team Fri, 21 Nov 2014 12:21:00 GMT News Sherri Gruber will lead the ACA International member company’s sales and marketing initiatives. GOVERNMENT AFFAIRS: Chairman Recommends House Financial Services Committee Members Fri, 21 Nov 2014 11:50:00 GMT Government Affairs The members include returning and newly elected legislators. CREDITORS: Survey: Consumers Plan to Use Credit Cards for Holiday Shopping Fri, 21 Nov 2014 11:30:00 GMT Creditors TransUnion reports more consumers will use their credit cards for holiday gifts, and stresses the importance of paying off balances each month. Consumers ready to shop in stores on Black Friday are more likely to use cash than credit cards, according to a separate survey. HEALTHCARE COLLECTIONS: Poll: Uninsured Are Divided on Plans to Enroll in Health Insurance Fri, 21 Nov 2014 11:15:00 GMT Healthcare Collections The latest Kaiser Family Foundation Health Tracking poll for November 2014 shows 24 percent of consumers who plan to remain uninsured don’t think they will be able to find an affordable plan. GOVERNMENT AFFAIRS: RAGA Welcomes New State Attorneys General Fri, 21 Nov 2014 11:00:00 GMT Government Affairs ACA representatives met with the newly elected officials at the Republican Attorneys General Association’s annual fall forum. REPORTERS: ACA International Supports Effort to Combat Illegitimate Debt Collection and Scams Fri, 21 Nov 2014 08:35:51 GMT Reporters CEO Pat Morris issues statement that applauds government efforts to investigate and prosecute debt collection scams. NEWS: ACA International Supports Effort to Combat Illegitimate Debt Collection and Scams Thu, 20 Nov 2014 18:00:00 GMT News CEO Pat Morris issues statement that applauds government efforts to investigate and prosecute debt collection scams. GOVERNMENT AFFAIRS: House Energy and Commerce Committee Chairman Selects New Members Thu, 20 Nov 2014 15:29:00 GMT Government Affairs Seven new members are appointed to help further the committee’s work on creating jobs and additional priorities in the 114th Congress. GOVERNMENT AFFAIRS: U.S. Rep. Jeb Hensarling Announces Subcommittee Leaders for 114th Congress Thu, 20 Nov 2014 15:16:00 GMT Government Affairs The representatives will serve as leaders in capital markets, housing and insurance, oversight and investigations subcommittees, among others. GOVERNMENT AFFAIRS: U.S. Rep. Blaine Luetkemeyer Introduces Legislation to Control Operation Choke Point Thu, 20 Nov 2014 14:40:00 GMT Government Affairs The congressman seeks to require the FDIC and Federal Reserve to provide reason when ordering the termination of banking relationships and help legally operating industries, including debt collection, continue to have financial services. GOVERNMENT AFFAIRS: Founder of DECA Financial Service Charged in $5 Million Fraud Case Thu, 20 Nov 2014 14:30:00 GMT Government Affairs The collection agency CEO, who is no longer a member of ACA International, allegedly filed false financial reports to inflate the assets of his company. CFPB: CFPB Orders “Buy-Here, Pay-Here” Auto Dealer to Pay $8 Million for Unfair Debt Collection Practices and Credit Reporting Violations Thu, 20 Nov 2014 13:46:00 GMT CFPB The DriveTime consent order represents the first action against a “buy-here, pay-here” auto dealer and is another indication of the CFPB’s interest in auto dealer consumer financial practices. GOVERNMENT AFFAIRS: ACA Member Discusses Industry Issues with New Jersey Assemblyman, Lieutenant Governor Thu, 20 Nov 2014 11:09:00 GMT Government Affairs The group met at a fundraiser for Assemblyman Robert Auth, who is an advocate for business in New Jersey. CFPB: CFPB Highlights Unique Servicing Obstacles Faced by Veteran Student Loan Borrowers Wed, 19 Nov 2014 14:00:00 GMT CFPB Veterans are encouraged to monitor their credit reports to ensure student loan servicers are furnishing correct information to the credit bureaus about disability discharges. GOVERNMENT AFFAIRS: FTC and Illinois and Ohio Attorneys General Stop Credit Score Scam Wed, 19 Nov 2014 13:47:00 GMT Government Affairs The defendants will pay $22 million for consumer refunds. GOVERNMENT AFFAIRS: U.S. Rep. Jeb Hensarling Elected to Second Term on House Financial Services Committee Wed, 19 Nov 2014 12:01:00 GMT Government Affairs The committee is focused on reform of the Dodd-Frank Act, including the work of the Consumer Financial Protection Bureau. NEWS: ACA Offers Guidance on Working With Debt Collectors Wed, 19 Nov 2014 11:15:00 GMT News ACA Public Affairs Specialist Alex Szeto, in an interview for, discusses the benefits of communicating with debt collectors and the importance of reviewing options for payment rather than ignoring calls about rightfully owed debts. NEWS: Debt Collection Agency Charged in $4.1 Million Fraud Scheme Wed, 19 Nov 2014 11:00:00 GMT News Williams, Scott & Associates, a debt collection agency in Atlanta, is charged in a nationwide scheme that defrauded more than 6,000 victims, Bloomberg reports. The agency is not a member of ACA International. NEWS: ACA Member Offers Tips for Collecting During Tax Season Tue, 18 Nov 2014 13:52:00 GMT News Tax season is a busy time of year for debt collectors, who work with consumers planning to use their tax refunds to pay down their debts, according to ACA member Nick Jarman’s latest blog on From mid-February through May, debt collectors should strive to ensure consumers are committed to paying as much of their debt as possible or negotiate settlements on their accounts, according to Jarman. NEWS: ConServe Highlights Changes to Managerial Staff Tue, 18 Nov 2014 13:50:00 GMT News ACA member company has several staff additions in compliance and Department of Education contract management. GOVERNMENT AFFAIRS: FTC Issues Agency Financial Report for Fiscal Year 2014 Tue, 18 Nov 2014 12:36:00 GMT Government Affairs The report highlights FTC programs, consumer protection and challenges the agency faces. NEWS: Delta Outsource Group Inc. Appoints New Director of Client Experience Tue, 18 Nov 2014 12:14:00 GMT News ACA member strengthens leadership team and client relations with addition of experienced credit and collection industry professional. GOVERNMENT AFFAIRS: Maine Attorney General Issues Warning on Payment Scams Mon, 17 Nov 2014 13:45:00 GMT Government Affairs Consumers in Maine are receiving calls demanding payments on debts they do not owe. Debt collectors seeking to collect a rightfully owed debt work with consumers and do not demand immediate payment through prepaid cards or wire transfers. CREDITORS: Retail Sales Rebound in October Mon, 17 Nov 2014 13:38:00 GMT Creditors The National Retail Federation reports monthly sales are healthy as the holiday shopping season is underway. NEWS: Former ACA Member Publishes Book on Leadership Principles Mon, 17 Nov 2014 13:26:00 GMT News Proceeds from the book will support wounded military service members. CREDITORS: Survey: Consumers Remain Focused on Financial Security Mon, 17 Nov 2014 11:21:00 GMT Creditors Results from a survey show consumers prioritized paying their debts and household bills this year. CREDITORS: Survey Shows Help Paying Off Debt is On Consumers’ Holiday Wish Lists Fri, 14 Nov 2014 13:54:00 GMT Creditors A survey for the Charles Schwab Foundation indicates consumers are seeking to get ahead on their finances as the New Year approaches. GOVERNMENT AFFAIRS: FDIC and DOJ Agree to Congressman’s Request for Operation Choke Point Investigation Fri, 14 Nov 2014 12:48:00 GMT Government Affairs U.S. Rep. Blaine Luetkemeyer and more than 30 members of Congress requested an investigation into the operation that may involve pressure against financial institutions doing business with so-called “high risk” industries. GOVERNMENT AFFAIRS: New York Attorney General Issues Consumer Alert on Tax Debt Collection Scams Fri, 14 Nov 2014 11:27:00 GMT Government Affairs Scammers are impersonating debt collectors and demanding money order payments. CREDITORS: TransUnion Study: Consumers on the Move Throughout the Year Fri, 14 Nov 2014 11:00:00 GMT Creditors Analysis shows consumers are moving to different homes during several months of the year and that collection agencies should update contact information records on a more frequent basis. HEALTHCARE COLLECTIONS: Report: Consumers’ Out-of-Pocket Healthcare Costs Increase Thu, 13 Nov 2014 13:30:00 GMT Healthcare Collections A survey from The Commonwealth Fund finds that at least half of low-and moderate-income adults with private insurance have trouble affording health insurance deductibles and many are going without the care they need. NEWS: ACA Education Foundation Fall Forum Dinner and Auction Yields Support for Industry Scholarships Thu, 13 Nov 2014 12:09:00 GMT News The foundation raised more than $4,000 for the Loomer-Mortenson scholarship program to support the education of aspiring or established professionals in the credit and collection industry. NEWS: Student Loan Debt for Graduates with Bachelor’s Degrees Continues to Rise Thu, 13 Nov 2014 11:45:00 GMT News The Institute for College Access & Success and the Project on Student Debt report there is a need for more comprehensive data from colleges to determine the extent of student debt in the U.S. CFPB: CFPB Proposes Strong Federal Protections for Prepaid Products Thu, 13 Nov 2014 11:30:00 GMT CFPB The bureau’s latest Advance Notice of Proposed Rulemaking would provide prepaid product protections and disclosures similar to those of traditional bank accounts. GOVERNMENT AFFAIRS: FTC Files Complaints Against Debt Brokers for Allegedly Posting Consumers’ Personal Data Online Thu, 13 Nov 2014 11:00:00 GMT Government Affairs ACA member responds to allegations and is working with the FTC to resolve the alleged violation of the FTC Act. NEWS: ACA Members, Staff Converge for Fall Forum & Expo Wed, 12 Nov 2014 14:53:00 GMT News The annual event featured new educational tracks as well as updates for members on the midterm election and ACA’s regulatory efforts on behalf of the credit and collection industry. NEWS: Delay Expected in Retailers’ Data Security Measures Wed, 12 Nov 2014 14:00:00 GMT News Chip card technology to protect consumers’ personal information from being stolen won’t be available until 2015 and after the holiday shopping season. CREDITORS: Gallup Reports Improvement in Economic Confidence Wed, 12 Nov 2014 13:42:00 GMT Creditors The measure reflecting consumers’ opinion and outlook on the economy is at its highest since the end of June 2013. CREDITORS: Report: Millennials Believe Student Loans Will Be Forgiven Wed, 12 Nov 2014 11:05:00 GMT Creditors Student loan debt is among the highest forms of debt in the U.S., but research shows borrowers believe loan forgiveness programs will help alleviate their debt. GOVERNMENT AFFAIRS: U.S. Department of the Treasury Urges Banks to Avoid ‘De-Risking’ Tue, 11 Nov 2014 13:54:00 GMT Government Affairs A strategy is in the works to prevent banks from terminating or restricting a business relationship due to perceived regulatory risk. GOVERNMENT AFFAIRS: What to Expect Between Now and the Start of the 114th Congress Tue, 11 Nov 2014 13:40:00 GMT Government Affairs With the 2014 election wrapped up, ACA members may see some changes in Washington, D.C., that could directly impact the credit and collection industry. CREDITORS: Credit Grows for Subprime Borrowers Tue, 11 Nov 2014 13:25:00 GMT Creditors While lenders are increasingly willing to offer credit to consumers, borrowers’ subprime and prime account balances show that they are holding off on building more debt. HEALTHCARE COLLECTIONS: HHS Lowers Projections for 2015 Affordable Care Act Enrollment Tue, 11 Nov 2014 12:23:00 GMT Healthcare Collections The estimates include data from the first open enrollment period and surveys of insurance coverage. As the uninsured rate declines, hospitals are seeing lower uncompensated care costs this year. GOVERNMENT AFFAIRS: Florida Attorney General and FTC Sue Consumer Collection Agency for Fraud Mon, 10 Nov 2014 13:30:00 GMT Government Affairs The company and its principal, not members of ACA International, allegedly offered guarantees to recover money for victims of fraud or scam but failed to help the consumers. NEWS: Millennials Struggle to Save Money Mon, 10 Nov 2014 13:16:00 GMT News Millennials are spending more money than they have saved, CNN Money, based on data from Moody’s Analytics, reports. Even though the job market is improving, people under the age of 35 are struggling due to stagnant wages and student loan debt, according to the article. NEWS: ACA Member Obituary: William R. Edwards, IFCCE Mon, 10 Nov 2014 11:15:00 GMT News The founder of ACA International member company Collection Professionals Inc. was a former president of the Illinois Collectors Association. NEWS: Hawthorn Recovery Services President Featured in Columbia Business Times Mon, 10 Nov 2014 11:00:00 GMT News In an interview with the Columbia Business Times, ACA member Bonnie K. Baker discusses her introduction to a career in the credit and collection industry, operating a small business and day-to-day challenges such as keeping up with regulations and educating staff. CREDITORS: Fed: Total Consumer Borrowing Grows in September Fri, 07 Nov 2014 14:31:00 GMT Creditors Borrowing for auto and student loans as well as revolving credit, which includes credit card debt, all increased from August. NEWS: Supreme Court Accepts Case Challenging Affordable Care Act Fri, 07 Nov 2014 13:14:00 GMT News The Supreme Court will hear a case focusing on whether healthcare subsidies should be available in states that do not run their own insurance marketplaces under the Affordable Care Act, The New York Times reports. The Internal Revenue Service released a regulation to allow subsidies in states regardless of how the marketplaces are run; but challengers disagree. If the court rules in their favor, millions of people could lose their subsidies and the Affordable Care Act could be destabilized. GOVERNMENT AFFAIRS: Update: Controversy Over Operation Choke Point Continues Fri, 07 Nov 2014 11:30:00 GMT Government Affairs ACA International is monitoring the Department of Justice’s regulation of potentially high-risk industries financial institutions work with and encourages members to share their experiences. CREDITORS: Survey: Majority of Consumers Plan Holiday Spending in Line with 2013 Fri, 07 Nov 2014 11:15:00 GMT Creditors The Conference Board releases findings that an increasing number of consumers will shop online this year and that more purchases will be on sale. NEWS: Report: Little Change Expected in Affordable Care Act Premiums Fri, 07 Nov 2014 10:58:00 GMT News U.S. healthcare premium costs will remain unchanged or decline next year, The Hill reports. According to the article, based on Urban Institute research from a survey of 17 states and the District of Columbia, only two of the states expect premium increases of 5 percent or higher. The article notes that critics of the Affordable Care Act say premiums will increase next year, and the report findings include that there are “uncertainties” as markets continue to waiver. GOVERNMENT AFFAIRS: Hensarling Will Not Pursue Speaker of the House Position Thu, 06 Nov 2014 13:33:00 GMT Government Affairs The House Financial Services Committee chairman said he looks forward to working with new leaders in the Senate and House in the 114th Congress next year. NEWS: Sen. Mitch McConnell Eyes Changes to Dodd-Frank Act Thu, 06 Nov 2014 13:00:00 GMT News Sen. Mitch McConnell (R-Ky.) said the Senate Banking Committee will consider changes to Dodd-Frank as part of its agenda next year, Bloomberg reports. After his reelection on Nov. 4, McConnell is in line to be the Senate Majority Leader. According to the article, McConnell and President Obama are working to find common ground on issues such as trade and tax-code revisions, however the Republicans’ agenda also includes items the president will oppose—repealing the Affordable Care Act. NEWS: Obama Administration to Remove Medical Plans Lacking Hospital Coverage Thu, 06 Nov 2014 12:34:00 GMT News The Obama administration announced this week that large employers’ healthcare plans without sufficient coverage for in-patient hospital services do not meet the requirements of the Affordable Care Act, Kaiser Health News reports. According to the article, the plans do not fulfill the Affordable Care Act’s “minimum value” requirement. Final regulations on the plans will be issued in 2015, although some exceptions will be allowed depending on when employers committed to the plans. CREDITORS: Year-Over-Year Bankruptcy Filings Continue to Decline Thu, 06 Nov 2014 11:45:00 GMT Creditors Total bankruptcy filings for 2014 are expected to be less than one million for the first time in seven years. NEWS: ACA Member Discusses Debt Collection Industry in Changing Economy Thu, 06 Nov 2014 11:00:00 GMT News In an interview with The Arizona Republic, Bradley Klein, president of Paid In Full Inc., in Phoenix, discussed his experience working in the debt collection industry during the recession compared to now, when the economy is bouncing back and household debts are increasing again. GOVERNMENT AFFAIRS: ACPAC Midterm Election Update: A Win for Pro-Business Candidates Wed, 05 Nov 2014 15:27:00 GMT Government Affairs After hosting successful fundraisers for key members of Congress and midterm election candidates this year, ACA’s political action committee is focused on moving forward to continue gaining support for legislative priorities affecting the credit and collection industry. NEWS: Report: Employer Mandates to Have Minimal Impact on U.S. Employment Wed, 05 Nov 2014 12:31:00 GMT News Some employer mandates to provide health insurance under the Affordable Care Act will take effect in 2015. In a report released in October 2014, the Commonwealth Fund predicts that the impact on the U.S. workforce facing reduced hours or loss of employment due to added healthcare costs for their employer will be minimal in the short term. CFPB: Office of Inspector General Identifies Major Management Challenges at the CFPB Wed, 05 Nov 2014 11:20:00 GMT CFPB The challenges represent what OIG believes to be the areas that, if not addressed, are most likely to hinder the CFPB’s accomplishment of its strategic objectives. NEWS: C B Merchant Services Announces Grants and Scholarships for Local Community Wed, 05 Nov 2014 11:00:00 GMT News The funding supports local organizations and scholarships for high school students pursuing higher education. NEWS: Polaris Launches Credit and Collections Hiring Benchmarking Survey Tue, 04 Nov 2014 13:00:00 GMT News Participating organizations will receive a complimentary copy of the results to help benchmark their recruiting and hiring practices against those of their peers. CREDITORS: Gallup Poll: October Consumer Spending Remains Stable Tue, 04 Nov 2014 11:50:00 GMT Creditors November poll results based on average daily spending are expected to be stable as well, but the figures could increase in December due to holiday shopping. GOVERNMENT AFFAIRS: Congressional Budget Office Releases Costs of Adding Inspector General at CFPB Tue, 04 Nov 2014 11:20:00 GMT Government Affairs Bills proposed in the House and Senate last year, if passed, would end the Federal Reserve inspector general’s role of providing oversight for the CFPB. NEWS: ConServe Recognized as Growing Company in Rochester, NY Tue, 04 Nov 2014 10:59:00 GMT News ACA International member company ranks third on the Rochester Business Alliance’s list of fastest growing companies. NEWS: Registration Still Available for Florida Collectors Association Annual Conference Tue, 04 Nov 2014 10:48:00 GMT News The conference, which will be held Nov. 19-21 in Orlando, features education to help members earn designations offered through ACA International. NEWS: Student Loan Debt Burden Shifts to High Earners Mon, 03 Nov 2014 11:55:00 GMT News Consumers with higher incomes are carrying more of the student loan debt burden in the U.S., according to an article by Reuters based on analysis of data in the Federal Reserve’s Survey of Consumer Finances. According to the article, students who borrow more for their educations in turn have higher salaries, a trend that should offset concerns that student loan debt is a broader threat to the economy and consumer spending. HEALTHCARE COLLECTIONS: Survey: Former Healthcare Exchange Participants Have Mixed Feelings About Upcoming Enrollment Mon, 03 Nov 2014 11:30:00 GMT Healthcare Collections Concerns about the Affordable Care Act include higher prices, a high uninsured rate and technical problems with the online marketplace. GOVERNMENT AFFAIRS: OCC Deputy Clarifies Bulletin About Consumer Debt Sales Mon, 03 Nov 2014 11:00:00 GMT Government Affairs The national bank regulator has clarified guidelines for types of debts that are not appropriate for sale, in particular debt of borrowers seeking bankruptcy protection. NEWS: California Association of Collectors Honors Members During Annual Conference Mon, 03 Nov 2014 10:37:00 GMT News The awards recognize members and companies for community service, lifetime achievements and legislative advocacy. GOVERNMENT AFFAIRS: ACA Member Phil Rosenthal Attends Campaign Event for Congressional Candidate Fri, 31 Oct 2014 13:53:00 GMT Government Affairs ACPAC supports Virginia state delegate Barbara Comstock to represent the Republican Party in the 10th Congressional district. NEWS: U.S. Consumer Spending Drops Unexpectedly Fri, 31 Oct 2014 13:45:00 GMT News Consumer spending in September declined unexpectedly after a slowdown in income growth occurred in the same month, Bloomberg reports. The third-quarter GDP growth recently reported by the U.S. Department of Commerce included increases in government spending and a declining trade deficit that offset lower household purchases for the quarter, according to the article. NEWS: MRS BPO, LLC Expands Sales and Marketing Staff Fri, 31 Oct 2014 11:00:00 GMT News The ACA member company is expanding its national sales presence with the addition of a new sales coordinator and vice president of sales and marketing. CFPB: CFPB Sets Field Hearing in Delaware Thu, 30 Oct 2014 14:50:00 GMT CFPB CFPB Director Richard Cordray will provide remarks for the hearing, and an official agenda will be announced at a later date. NEWS: Atlantic Credit & Finance Raises $61,000 for Boys & Girls Clubs Thu, 30 Oct 2014 14:22:00 GMT News The ACA member company has raised money for the clubs for nine years. NEWS: Economy Surges in Third Quarter Thu, 30 Oct 2014 12:50:00 GMT News The gross domestic product grew 3.5 percent in the third quarter of the year, surpassing economists’ expectations and signaling a jump in the economic recovery in 2015, USA Today reports, based on data from the U.S. Department of Commerce. Consumer spending, making up more than two-thirds of the economy, increased by 1.8 percent, which is behind the 2.5 percent uptick that occurred in the second quarter, according to the article. NEWS: California Association of Collectors Elects New Officers Thu, 30 Oct 2014 11:50:00 GMT News Executive Committee members were announced during the association’s annual conference and expo, which also featured networking opportunities and educational sessions. NEWS: NACS Celebrates Employee Health and Wellness During ‘WALK-Tober’ Thu, 30 Oct 2014 11:05:00 GMT News The ACA member company hosted the annual event at its headquarters in Chattanooga, Tenn., to offer employees resources for a healthy lifestyle and showcase its healthy work environment. CFPB: CFPB Outlines Debt Collection Violations in Latest Supervisory Highlights Report Wed, 29 Oct 2014 14:30:00 GMT CFPB The report also identifies violations in the student loan and mortgage servicing markets and serves as a source for collection agencies to evaluate their operations with the CFPB’s guidelines. NEWS: The State of Millennials’ Debt Wed, 29 Oct 2014 13:14:00 GMT News In an opinion piece on, Amanda Reaume explains how increasing tuition costs, under-employment and unemployment have contributed to a student loan burden for Millennials. Student loans are second only to mortgages in terms of ranking consumer debt levels, and Millennials are living at home with their families or living paycheck-to-paycheck as a result, Reaume writes. CREDITORS: Survey: Middle-Class Consumers Lack Retirement Savings Wed, 29 Oct 2014 11:55:00 GMT Creditors More than half of survey respondents ages 30 to 49 said they plan to save for their retirement “later,” and others indicate they will work past retirement age for financial stability. HEALTHCARE COLLECTIONS: Report: Spending Per Privately Insured Grew 3.9 Percent in 2013 Wed, 29 Oct 2014 11:25:00 GMT Healthcare Collections The Health Care Cost Institute report shows use of brand prescription drugs, inpatient admissions and outpatient services declined while average prices increased in all three categories. NEWS: ConServe Appoints Vice President of Operations Wed, 29 Oct 2014 11:00:00 GMT News Brandon Booker has worked at ConServe since 2007, and has served as interim vice president of operations for six months. GOVERNMENT AFFAIRS: U.S. Chamber Institute for Legal Reform Releases TCPA Litigation Abuse Video Tue, 28 Oct 2014 13:40:00 GMT Government Affairs Video highlights TCPA class-action lawsuit against LA Lakers. CREDITORS: Consumers’ Confidence in Economy and Labor Market Grows Tue, 28 Oct 2014 13:27:00 GMT Creditors The Conference Board Consumer Confidence Index also shows optimism about future earnings potential. GOVERNMENT AFFAIRS: Wyoming Collection Agency Board Proposes Updates to Rules and Regulations Tue, 28 Oct 2014 12:34:00 GMT Government Affairs The proposal includes streamlined rules as well as provisions for consumer protection. GOVERNMENT AFFAIRS: Attorney General Candidates Attend Arizona Collectors Association Annual Meeting Tue, 28 Oct 2014 11:12:00 GMT Government Affairs The unit meeting also featured presentations from the Arizona Department of Financial Institutions and an Ask the Attorneys question-and-answer panel. GOVERNMENT AFFAIRS: ACA Member Mike Frost Represents ACPAC at Campaign Event for State Sen. Joni Ernst Mon, 27 Oct 2014 13:45:00 GMT Government Affairs Ernst is a U.S. Senate candidate in Iowa supported by ACA’s political action committee. NEWS: MDHBA Honors ACA Members, Elects Board at Annual Conference Mon, 27 Oct 2014 13:35:00 GMT News The Medical-Dental-Hospital Business Associates, a healthcare receivables management association, elected its board of directors and recognized industry professionals at its annual conference.