Credit and Collection Industry News - ACA International ACA International - An international trade association of credit and collection professionals. en-us Mon, 02 Mar 2015 04:00:00 GMT GOVERNMENT AFFAIRS: House Financial Services Committee to Hold Hearing on CFPB Semi-Annual Report Mon, 02 Mar 2015 13:40:00 GMT Government Affairs ACA has submitted questions on regulation of the debt collection industry and the accuracy of the CFPB’s consumer complaint database for the hearing record. NEWS: FTC Releases 2014 Complaint Data on Identity Theft, Debt Collection Mon, 02 Mar 2015 13:31:00 GMT News ACA understands the importance of data on complaints as a consumer tool, but does not support publishing complaints that have not been verified for accuracy or wrongdoing. NEWS: ACA International Provides Helpful Tips for Consumer Protection Week Mon, 02 Mar 2015 12:30:00 GMT News Debt collectors are not consumers’ enemies, and ACA’s resources, such as Ask Doctor Debt, provide valuable information on the collection industry and consumer rights. NEWS: ACA Gears Up to Converge On Capitol Hill Mon, 02 Mar 2015 11:00:00 GMT News At the Washington Insights Conference, credit and collection professionals will be able to interact with legislators and hear fresh updates on legislative issues and regulations affecting the industry. REPORTERS: ACA International Provides Helpful Tips for Consumer Protection Week Mon, 02 Mar 2015 09:10:00 GMT Reporters ACA International members applaud the Federal Trade Commission’s National Consumer Protection Week CFPB: ACA International Submits Comments on CFPB’s Consumer Intake Form Mon, 02 Mar 2015 04:00:00 GMT CFPB In its comments, ACA raises concerns over the intake form’s use of “natural language processing” and urges the CFPB to provide consumers with an explicit choice to share positive experiences with financial service providers. GOVERNMENT AFFAIRS: Ohio Senator Introduces Companion Bill in Support of Inspector General at CFPB Fri, 27 Feb 2015 11:15:00 GMT Government Affairs Legislators in the Senate and House are leading efforts to increase congressional oversight at the CFPB after introducing similar legislation in 2013. NEWS: Alliance ACA Seeks Retirement Plan and 401K Service Providers Fri, 27 Feb 2015 11:00:00 GMT News ACA, through its endorsed vendor program, is seeking vendor proposals on the services as part of its continued goal to meet members’ needs and support association initiatives. NEWS: ACA Member Obituary: Jonathan Elliot Thu, 26 Feb 2015 15:57:00 GMT News Longtime MAP member and practicing attorney in Connecticut passed away on Feb. 23. NEWS: Member Exclusive: CFPB Quarterly Teleseminar Recording Available Now Thu, 26 Feb 2015 14:16:00 GMT News Did you miss the teleseminar on the latest CFPB updates? ACA members can catch up now by listening to a recording of the discussion led by legal and regulatory staff. CFPB: CFPB Deputy Director Provides Insight into the CFPB’s Risk-Focused Supervision Program Thu, 26 Feb 2015 11:45:00 GMT CFPB Steven Antonakes describes the CFPB’s prioritization approach to supervision and the decisionmaking process for corrective action determinations. NEWS: How to Itemize a Consumer’s Debt Thu, 26 Feb 2015 11:23:00 GMT News Providing a proper itemization of a consumer’s debt can be tricky. ACA’s Fastfax on the subject provides some clarity. CFPB: Consumer Litigation Cases Decline, Complaints to CFPB Increase as 2015 Begins Thu, 26 Feb 2015 11:00:00 GMT CFPB Initial reports on complaints to the Consumer Financial Protection Bureau show an increase for last month, but the number could change as more public cases are reported. NEWS: ConServe Jeans for Charity Program Benefits Local Community Thu, 26 Feb 2015 10:31:00 GMT News Employees from the ACA member company recently made donations to the Arc of Monroe County and the Society for the Protection & Care of Children. GOVERNMENT AFFAIRS: ACPAC Hosts Fundraiser for Missouri Congressman Lacy Clay Wed, 25 Feb 2015 13:22:00 GMT Government Affairs During the event, ACA representatives spoke with Clay about the need for help with regulations affecting the credit and collection industry. CFPB: CFPB Proposes Improved Process for Submitting Consumer Credit Card Agreements Wed, 25 Feb 2015 13:19:00 GMT CFPB The bureau is proposing to temporarily suspend card issuers’ obligations to submit credit card agreements while it evaluates the use of a more streamlined and automated electronic submission system. NEWS: ACA Board Member Discusses Options for Creditors to Recover Unpaid Debt Wed, 25 Feb 2015 11:03:00 GMT News Delta Outsource Group President and COO Nick Jarman, in his latest blog on, explains creditors’ options to recover a debt owed by a consumer, including the process to determine if taking legal action is the best option. GOVERNMENT AFFAIRS: U.S. Rep. Blaine Luetkemeyer Will Speak at ACA’s Washington Insights Conference Tue, 24 Feb 2015 13:25:00 GMT Government Affairs The congressman is slated to discuss his work with the House Financial Services Committee and efforts to control Operation Choke Point. CFPB: Cordray Speaks on Debt Collection Regulation, FDCPA at Attorneys General Meeting Tue, 24 Feb 2015 13:20:00 GMT CFPB The CFPB director recapped the bureau’s enforcement efforts and upcoming rules that will impact the debt collection industry in a Feb. 23 speech in Washington, D.C. CREDITORS: Conference Board Consumer Confidence Index Declines in February Tue, 24 Feb 2015 13:11:00 GMT Creditors Despite the decline, consumer confidence still remains at pre-recession levels, and consumers expect the economy will continue to improve in the coming months. NEWS: FFIEC Issues Updated Information Technology Handbook Tue, 24 Feb 2015 11:00:00 GMT News The Federal Financial Institutions Examination Council recently issued guidance to financial institutions regarding third-party service providers and business continuity planning. NEWS: Member Reminder: Online Education Savings Available Through ACA’s Training Pass Mon, 23 Feb 2015 13:15:00 GMT News ACA will offer several seminars in March, including a question-and-answer session on adding fees to consumer debts led by ACA Director of Compliance Kim Rath. CREDITORS: Credit Card Balances Reach Highest Levels Since 2008, TransUnion Reports Mon, 23 Feb 2015 13:05:00 GMT Creditors Growth in credit card balances at the end of last year were expected due to the holiday shopping season, and new credit card accounts also influenced total balances. CREDITORS: Financial Security Reaches Record High Mon, 23 Feb 2015 12:55:00 GMT Creditors reports improvements in consumers’ financial situations over the past month; however some groups are struggling with having more debt than money saved for emergencies. NEWS: Agility Recovery Offers Spring Weather Preparedness Seminars Mon, 23 Feb 2015 11:00:00 GMT News ACA members are invited to participate in online seminars on disaster recovery and protecting their businesses in advance of potential interruptions due to spring weather. NEWS: A Year of Giving at Franklin Collection Service Fri, 20 Feb 2015 13:20:00 GMT News Employees at the ACA member company are dedicated to supporting local charities that help people in need. NEWS: The Economic Impact of Student Loan Repayment Progress Fri, 20 Feb 2015 11:50:00 GMT News The final blog in a New York Fed series on student loan borrowing covers progress on student debt repayment. CREDITORS: Survey: Consumers Plan to Save their Tax Refunds and Pay Down Debt in 2015 Fri, 20 Feb 2015 11:45:00 GMT Creditors The National Retail Federation reports survey results showing consumers are focused on increasing their financial security by saving their tax refunds. GOVERNMENT AFFAIRS: ACA Representatives Speak on NMLS Annual Conference Industry Panel Fri, 20 Feb 2015 11:35:00 GMT Government Affairs ACA staff and members addressed compliance, escalating lawsuits and the impact of regulations and legislation on the credit and collection industry. NEWS: ACA Seminar: Maintaining Compliance During Consumer Calls Fri, 20 Feb 2015 11:15:00 GMT News Join ACA instructors for a presentation and discussion on compliant call openings Feb. 26. NEWS: Washington Insights Conference will Connect Legislators and ACA Fri, 20 Feb 2015 11:00:00 GMT News The three-day meeting on Capitol Hill will focus on issues affecting credit and collection industry professionals’ daily work as well as upcoming regulation of debt collection and ACA’s ongoing focus on TCPA reform. CFPB: ACA International Staff Attend CFPB Consumer Advisory Board Meeting in Washington, D.C. Thu, 19 Feb 2015 16:45:00 GMT CFPB Participants emphasized consumer confusion over medical billing practices and the over-penalization of medical debt on consumer credit reports, as well as the importance of reliable and accurate credit reports that are easily accessible to consumers. GOVERNMENT AFFAIRS: New York Clarifies Debt Collection Regulations Thu, 19 Feb 2015 14:45:00 GMT Government Affairs New York Department of Financial Services responds to ACA International’s request for clarification of the state’s new debt collection requirements. NEWS: Spring Forum Early-Bird Registration Deadline Extended to March 2 Thu, 19 Feb 2015 13:30:00 GMT News There is now more time to sign up at discounted rates and attend ACA International’s premiere spring educational and networking event March 25-27 in San Antonio. NEWS: Alliance Collection Service Promotes New Chief Operating Officer Thu, 19 Feb 2015 13:26:00 GMT News Tony Palmer selected as COO of ACA member company after seven years as director of collections. CREDITORS: Report: Consumers Most Concerned About High Medical Expenses in Retirement Thu, 19 Feb 2015 10:47:00 GMT Creditors Most people expect Social Security to play a minor role in their retirement. NEWS: Evaluating Student Loan Defaults Over Time Thu, 19 Feb 2015 10:23:00 GMT News In the second of a three-part blog series on student loan borrowing, the New York Fed issues new research on default rates. NEWS: Spring Forum Group Rate Hotel Reservations Available Now Wed, 18 Feb 2015 13:15:00 GMT News Make a reservation by 6 p.m. CST Feb. 25 to stay at the hub of ACA’s Spring Forum & Expo in San Antonio. GOVERNMENT AFFAIRS: Congressman Reintroduces Legislation to Add Inspector General at CFPB Wed, 18 Feb 2015 13:07:00 GMT Government Affairs The bipartisan bill is part of proposed measures to increase congressional oversight at the bureau. NEWS: An Inside Look at ‘The Student Loan Landscape’ Wed, 18 Feb 2015 13:00:00 GMT News The New York Fed releases findings on how student loan debt has grown in recent years, especially during the Great Recession. GOVERNMENT AFFAIRS: New Jersey Unit Representatives Meet with Assemblyman, Lieutenant Governor Wed, 18 Feb 2015 11:15:00 GMT Government Affairs The unit members focused on the impact of some court cost increases in the credit and collection industry. NEWS: Seminar on Federal Student Loan Subcontracting Available March 11 Wed, 18 Feb 2015 11:00:00 GMT News The free seminar is geared toward private collection agencies interested in working on the U.S. Department of Education contract. CREDITORS: National Credit Default Rate Acceleration Continues in January Wed, 18 Feb 2015 10:38:00 GMT Creditors Three of the five major cities tracked in the S&P/Experian Consumer Credit Default Indices saw default rates increase last month. GOVERNMENT AFFAIRS: Senate Banking Committee Hears Testimony on Regulatory Relief Tue, 17 Feb 2015 12:33:00 GMT Government Affairs Community bank and credit union representatives testified on their experiences with regulatory burden and their ideas for relief. CREDITORS: Household Debt Continues Upward Climb Tue, 17 Feb 2015 11:30:00 GMT Creditors The Federal Reserve Bank of New York releases latest household debt report showing trends in borrowing and indebtedness from the fourth quarter of 2014. NEWS: New York Fed to Publish Blog Series on Student Loans Tue, 17 Feb 2015 11:20:00 GMT News The series focuses on student loan defaults, progress on repayment and the overall path of student debt since 2004. NEWS: ConServe Announces Managerial Promotions and New Hire Tue, 17 Feb 2015 11:12:00 GMT News The ACA member company has promoted seven employees and hired one new staff member. The employees’ responsibilities include technology sales, client performance and network operations, among others. NEWS: Survey: Financial Stress Continues to Weigh on U.S. Consumers Tue, 17 Feb 2015 08:27:00 GMT News Consumers living in lower-income households report higher stress levels than higher-income consumers, and the average stress levels found in the American Psychological Association survey are considered too high. NEWS: Coast Professional Promotes Roxanne Baker to President Mon, 16 Feb 2015 11:00:00 GMT News Experienced credit and collection industry professional and ACA member will oversee all facets of the company in her new role. NEWS: ACA Online Member Community Offers Access to Critical Industry Discussions Fri, 13 Feb 2015 11:05:00 GMT News The Hub is easy to join for ACA members through their LinkedIn or ACA online profiles. If you’re not an association member, join ACA today for access to this essential resource for credit and collection professionals. GOVERNMENT AFFAIRS: ACA Continues Effort in the Media and on Capitol Hill to Reform the TCPA Thu, 12 Feb 2015 15:47:00 GMT Government Affairs The association has advanced its message for reform by sending a letter on the impact of TCPA modernization to the FCC, as well as asking for Congress to update the act. NEWS: Healthcare Provider to Present Perspective on Collections Process at Spring Forum Thu, 12 Feb 2015 14:26:00 GMT News Collections From a Provider’s Perspective speaker Randy Galler will share tips for collection agencies to work with their provider clients and effectively handle their accounts. CREDITORS: National Retail Federation Forecasts Growth in Retail Sales Thu, 12 Feb 2015 12:42:00 GMT Creditors Consumers’ net worth is also seeing a boost and increases confidence in household spending. HEALTHCARE COLLECTIONS: House Subcommittee Reviews ICD-10 Readiness Thu, 12 Feb 2015 11:20:00 GMT Healthcare Collections Legislators in the Senate are also monitoring the implementation of the new medical coding system for processing provider and payer claims and requested an evaluation of the process by the Government Accountability Office. NEWS: RevSolve Inc. Donates Funds to Support Make-A-Wish Arizona 2015 Wish Ball Thu, 12 Feb 2015 11:00:00 GMT News Former headquarters of ACA member company is now home to new Make-A-Wish facility. GOVERNMENT AFFAIRS: Sen. Shelby Calls for Regulatory Relief for Community Banks and Credit Unions Wed, 11 Feb 2015 14:10:00 GMT Government Affairs The Senate Banking Committee chair explains the potential changes to the current regulatory structure during a Feb. 10 hearing. NEWS: Leadership and Sales Expert to Speak at Spring Forum Session on Successful RFP Responses Wed, 11 Feb 2015 13:16:00 GMT News ACA International affiliate member Mark Trezza will present details on why requests for proposals are accepted or passed over, as well as how collection agencies can improve their rates of success. NEWS: CFPB Compliance Expectations Seminar Slated for ACA’s Spring Forum & Expo Wed, 11 Feb 2015 11:35:00 GMT News ACA members will provide an up-to-date presentation on CFPB requirements for compliance management and assessing compliance risk. NEWS: NACS Joins American Heart Association’s National Go Red Day Wed, 11 Feb 2015 11:20:00 GMT News The ACA member company is a Gold Level Fit-Friendly Worksite as recognized by the American Heart Association, and nearly 300 employees participated in the event this year. GOVERNMENT AFFAIRS: FTC Submits Annual Summary to CFPB on Efforts to Curb Unlawful Debt Collection Practices Tue, 10 Feb 2015 15:29:00 GMT Government Affairs The FTC highlights its role in bringing enforcement actions against debt collection operations, conducting public education and outreach, implementing research and policy programs, and collaborating with the CFPB on the impending debt collection rulemaking. NEWS: Industry Experts Slated to Speak on Healthcare Collections at ACA’s Spring Forum & Expo Tue, 10 Feb 2015 15:10:00 GMT News Seminar topics include the future of healthcare receivables and changes as a result of the final 501(r) rules from the Internal Revenue Service. NEWS: ARMing Heroes Seeks New Board of Trustees Members Tue, 10 Feb 2015 11:35:00 GMT News Overwhelming donor support in 2014 results in more than $80,000 for military veterans. NEWS: New Savings Available for ACA’s Professional Collection Specialist Training and Exam Tue, 10 Feb 2015 11:15:00 GMT News Two self-paced online courses and an exam to provide collectors critical industry training are available for member companies to purchase together at a new low rate. NEWS: Updated Seminar on Data Furnishing Under the FCRA Available at Spring Forum & Expo Tue, 10 Feb 2015 11:00:00 GMT News The seminar focuses on data furnishing issues based on feedback from ACA’s legal and compliance staff. CFPB: Payday Lenders On Watch for CFPB Regulations Mon, 09 Feb 2015 12:56:00 GMT CFPB Rules for the payday lending market are expected this year, and opposition is growing. NEWS: ACA Offers Exclusive Spring Forum Seminar on Writing Effective Policies and Procedures Mon, 09 Feb 2015 12:15:00 GMT News The compliance track seminar will provide real-life examples to help credit and collection industry professionals review their policies and procedures or make updates within their compliance management systems. CREDITORS: Consumers Report Decline in Household Spending Expectations Mon, 09 Feb 2015 11:55:00 GMT Creditors The Federal Reserve Bank of New York’s Survey of Consumer Expectations shows household spending growth expectations dropped from December 2014 to January 2015. NEWS: Government Student Loan Repayment Plan Could Cost More in 2016 Mon, 09 Feb 2015 11:40:00 GMT News An income-driven student loan repayment plan designed to help students avoid defaulting on their loans and better manage their debt could have a price tag of $22 billion more than expected in 2016, The Washington Post reports. Enrollment in the plan is increasing as well as costs, which present concerns about its feasibility. CREDITORS: Increase in Credit Card Use Fuels Consumer Borrowing to End 2014 Mon, 09 Feb 2015 11:00:00 GMT Creditors Federal Reserve monthly report shows growth in auto and student loans as well as credit card balances in December. NEWS: Support ACA’s Political Advocacy Efforts During the Spring Forum Golf Tournament Fri, 06 Feb 2015 11:31:00 GMT News Proceeds from the event, which will kickoff the Spring Forum & Expo, benefit ACA’s political administration fund and political advocacy efforts. NEWS: By the Numbers: ACA Offers Valuable Surveys on Credit and Collection Trends Fri, 06 Feb 2015 11:00:00 GMT News By relying on ACA’s membership surveys, collection professionals can learn the answers to critical benchmarking, compensation and industry market questions. NEWS: Earn a Compliance Certificate at ACA’s Spring Forum & Expo Thu, 05 Feb 2015 13:00:00 GMT News All the course requirements for the Credit & Collection Compliance Officer credentials are available during ACA’s spring educational and networking conference in San Antonio. GOVERNMENT AFFAIRS: U.S. House Passes Legislation With Cap on CFPB Budget Thu, 05 Feb 2015 11:15:00 GMT Government Affairs The bipartisan legislation would limit the CFPB’s budget in fiscal year 2016 to $550 million, which is $36 million less than its current funding. CFPB: CFPB Orders Subprime Credit Card Company to Refund Credit Card Fees Thu, 05 Feb 2015 11:10:00 GMT CFPB The company misrepresented charges and billed consumers with excessive fees in violation of the Credit Card Accountability, Responsibility and Disclosure Act. CREDITORS: January Bankruptcy Filings Decrease 14 Percent from 2014 Thu, 05 Feb 2015 11:00:00 GMT Creditors Consumers and businesses continue to avoid filing bankruptcy due to high filing costs. NEWS: ACA Member ECMC Acquires Campuses From Corinthian Colleges Wed, 04 Feb 2015 13:55:00 GMT News Changes implemented through the acquisition include a debt relief settlement reached with the CFPB to help current and former Corinthian students struggling to pay their loans. GOVERNMENT AFFAIRS: Autodialer Proposal Returns in President’s 2016 Fiscal Budget Wed, 04 Feb 2015 13:45:00 GMT Government Affairs The budget includes a line item to allow the federal government to use autodialer calls for the purpose of contacting delinquent debtors on their mobile phones. NEWS: ACA’s Spring Forum & Expo Early Registration Ends March 2 Wed, 04 Feb 2015 11:55:00 GMT News Member and nonmember savings are available for ACA’s spring event, which features lessons on the latest regulations and critical topics credit and collection industry professionals need to know about. NEWS: California Association of Collectors Hosts Region Meetings Wed, 04 Feb 2015 11:30:00 GMT News The meetings will focus on human resource topics such as employee compensation and discipline procedures. NEWS: Pew Report: U.S. Families in State of Financial Stress Wed, 04 Feb 2015 11:15:00 GMT News Strains on income, expenditures and wealth leave families vulnerable to financial emergencies. CFPB: CFPB Files Consent Order to Ban Fake Credit Card Operation Wed, 04 Feb 2015 11:00:00 GMT CFPB The bureau seeks to end Texas-based company’s illegal operations and impose a $70,000 fine. CFPB: CFPB Sets Consumer Advisory Board Meeting on Medical Debt Tue, 03 Feb 2015 13:49:00 GMT CFPB Director Richard Cordray and the Consumer Advisory Board will discuss medical debt as well as consumer financial well-being during the Feb. 19 event. NEWS: Choice Recovery’s Customer Care Program Featured on Local News Tue, 03 Feb 2015 11:22:00 GMT News The ACA member company’s president and founder, Chad Silverstein, in an interview with WBNS-10TV in Columbus, Ohio, explains the development of Choice Recovery’s customer care program to help people struggling with debt also find employment. The company helped 52 people find jobs in 2014 and hopes to increase the number this year. NEWS: Midwest ACA Members Invited to Collections Conference in St. Louis Tue, 03 Feb 2015 11:00:00 GMT News ACA members from Missouri, Kansas, Arkansas and Iowa will converge for the three-day event featuring business networking opportunities, educational events and exhibitions. NEWS: Personal Finance Education in School May be the Wrong Approach Tue, 03 Feb 2015 10:45:00 GMT News Research shows teaching children about finance management versus math in school may not be as effective in ensuring financial literacy and credit management as adults, The Wall Street Journal reports. Parents communicating with their children about money, even their family income and debt, can also be a helpful tool for their future financial success, according to the article. NEWS: ACA International Seeks Candidates for its 2015 / 16 Board of Directors Tue, 03 Feb 2015 03:30:00 GMT News The deadline to apply for the five open board seats is March 2, 2015. CFPB: ACA Submits Comments Urging the CFPB to Revise Proposed Company Portal Boarding Form Tue, 03 Feb 2015 03:15:00 GMT CFPB ACA urges the CFPB to categorize certain requested information as voluntary in order to minimize the burdens on respondents and maximize companies’ proactive participation in the portal. GOVERNMENT AFFAIRS: ACA Continues Push for TCPA Reform Tue, 03 Feb 2015 03:00:00 GMT Government Affairs A multi-association letter asks the FCC to address the issues from numerous TCPA petitions it has received, and shows the impact of the law on a variety of industries, including debt collection. NEWS: ACA Offers Updated Seminar on Data Furnishing Under the FCRA Mon, 02 Feb 2015 11:57:00 GMT News The seminar focuses on data furnishing based on feedback from ACA’s legal and compliance staff. CREDITORS: Survey: Consumers Choose to Keep Savings at Home, Not the Bank Mon, 02 Feb 2015 11:00:00 GMT Creditors More consumers are saving their money in cash and not through a bank account. Saving money is also a top New Year’s resolution this year. GOVERNMENT AFFAIRS: FTC, DOJ to Host Public Workshop on Examining U.S. Healthcare Competition Fri, 30 Jan 2015 11:25:00 GMT Government Affairs The two-day event is part of a series to study healthcare provider organization and payment models. HEALTHCARE COLLECTIONS: Poll: Majority of the Public Supports Healthcare Subsidies in All States Fri, 30 Jan 2015 11:05:00 GMT Healthcare Collections The Kaiser Family Foundation’s latest tracking poll includes respondents’ views on a Supreme Court case addressing low- and moderate-income consumers’ eligibility for tax credits to purchase health insurance. NEWS: Savings for Millennials 101 Fri, 30 Jan 2015 10:50:00 GMT News Personal finance expert Liz Weston, in an article for, writes about strategies for parents to help their Millennial-age children save money and establish student loan repayment and retirement accounts. CFPB: CFPB, Financial Services Roundtable, Announce Financial Education Initiative Thu, 29 Jan 2015 12:55:00 GMT CFPB The initiative focuses on partnerships with schools and workplaces as well as lessons on avoiding financial scams and abuse. HEALTHCARE COLLECTIONS: Employers Concerned About Controlling Healthcare Costs Thu, 29 Jan 2015 12:45:00 GMT Healthcare Collections A survey from the Society for Human Resource Management shows companies plan to curb their healthcare costs by continuing to shift more of the expense onto employees. HEALTHCARE COLLECTIONS: Survey Analyzes Uninsured Trends During 2014 Thu, 29 Jan 2015 12:33:00 GMT Healthcare Collections The new survey from the Kaiser Family Foundation finds there were 11 million newly insured adults as of mid-December. Many of the remaining uninsured say they didn’t seek coverage or considered it too expensive. NEWS: Account Control Technology Foundation Accepting Applications for 2015 Scholarships Thu, 29 Jan 2015 11:00:00 GMT News Fifty $1,000 scholarships will be awarded to high school seniors and first-year college students. CFPB: CFPB Issues Bulletin on Treatment of Confidential Supervisory Information Wed, 28 Jan 2015 15:14:00 GMT CFPB The bulletin provides guidance on the legal responsibilities companies have regarding how they treat confidential supervisory information, as well as a warning on the limitations of nondisclosure agreements and the CFPB’s access to required information. GOVERNMENT AFFAIRS: FDIC Encourages Institutions to Consider Customer Relationships on a Case-by-Case Basis Wed, 28 Jan 2015 13:40:00 GMT Government Affairs Investigations into Operation Choke Point—related to reported restrictions on offering financial services to certain licensed, legally operating industries, including debt collectors—are ongoing. CREDITORS: Finance Optimism Ends 2014 in Neutral Territory Wed, 28 Jan 2015 13:27:00 GMT Creditors An index showing consumers’ sentiment on their finances has improved since October 2014. NEWS: Fastfax In-Depth: The Servicemember’s Civil Relief Act Wed, 28 Jan 2015 11:15:00 GMT News ACA’s Legal Department provides an overview of requirements for collecting from servicemembers. HEALTHCARE COLLECTIONS: Affordable Care Act Open Enrollment Surpasses Nine Million Wed, 28 Jan 2015 11:00:00 GMT Healthcare Collections A majority of the enrollees are getting financial assistance to lower their monthly premiums. NEWS: Member Exclusive: Expand Your Education with ACA’s Training Pass Tue, 27 Jan 2015 11:45:00 GMT News From the basics on the Fair Debt Collection Practices Act to the latest updates on healthcare collection and data security, ACA’s Training Pass offers members savings on a year of comprehensive education opportunities. NEWS: ACA of Texas Hosts Annual Conference Feb. 16-18 Tue, 27 Jan 2015 11:33:00 GMT News Early-bird registration is open for the full conference as well as a CFPB compliance seminar. GOVERNMENT AFFAIRS: Federal Reserve Launches New Initiative to Improve the U.S. Payment System Tue, 27 Jan 2015 11:15:00 GMT Government Affairs The Fed seeks industry engagement in a Jan. 29 webcast on payment system improvement. NEWS: ConServe Supports Local Community Through Jeans for Charity Tue, 27 Jan 2015 11:00:00 GMT News ACA member company donates more than $10,000 to the Buffalo City Mission and Rochester Open Door Mission. NEWS: Register Now: Change is Coming at ACA’s Spring Forum & Expo Tue, 27 Jan 2015 10:00:00 GMT News Early-bird registration is open for members to have access to the latest education and regulation updates about healthcare collections and compliance at the multi-day event in San Antonio. GOVERNMENT AFFAIRS: Sen. Sherrod Brown Announces Senate Banking Subcommittee Leadership Mon, 26 Jan 2015 11:55:00 GMT Government Affairs Sens. Dean Heller and Elizabeth Warren will be the top officials on the economic policy subcommittee, giving Warren more of a platform for banking regulation. NEWS: ACA Board Member Nick Jarman Appointed as President of Delta Outsource Group Mon, 26 Jan 2015 11:45:00 GMT News Jarman’s appointment was part of the company’s vision since it opened in 2009. CFPB: CFPB Announces New Additions to Senior Leadership Mon, 26 Jan 2015 11:30:00 GMT CFPB Past bureau employees, regulatory and compliance risk management professionals are on the leadership team. CREDITORS: Survey: Majority of Consumers Stayed on Budget During the Holiday Season Mon, 26 Jan 2015 11:17:00 GMT Creditors Consumers’ feelings of financial security hit a record high and Millennials are the most optimistic about improving financial conditions. GOVERNMENT AFFAIRS: Congressman Files Legislation to Help Consumers Struggling with Student Debt Fri, 23 Jan 2015 11:30:00 GMT Government Affairs The legislation would allow student loan debt to be discharged under bankruptcy. NEWS: The Conference Board U.S. Leading Economic Index Continues to Increase Fri, 23 Jan 2015 11:30:00 GMT News The uptick in December suggests an improving short-term outlook and strength in the economy. CREDITORS: Survey: 60 Percent of Americans Have Checked Their Credit Report in Past Year Fri, 23 Jan 2015 11:15:00 GMT Creditors A survey for the American Bankers Association also finds some consumers are confused about the difference between their credit scores and credit reports. CFPB: Consumer Litigation Cases Increase Through End of 2014 Fri, 23 Jan 2015 11:00:00 GMT CFPB Complaints to the CFPB about debt collection for December 2014 are likely to increase as final numbers are reported. CFPB: CFPB Files Complaint Against Banks for Illegal Mortgage Kickbacks Fri, 23 Jan 2015 10:12:00 GMT CFPB The Consumer Financial Protection Bureau and the Maryland Attorney General recently took action against Wells Fargo and JPMorgan Chase for an illegal marketing-services-kickback scheme they participated in with a now-defunct title company. The banks will pay $35.7 million as a result of the scheme. GOVERNMENT AFFAIRS: Hensarling Announces Committee’s Oversight Plan Thu, 22 Jan 2015 13:50:00 GMT Government Affairs The plan for the 114th Congress continues to focus on more oversight of Dodd-Frank. GOVERNMENT AFFAIRS: FTC Issues Follow-Up Study on Credit Report Accuracy Thu, 22 Jan 2015 13:45:00 GMT Government Affairs Some consumers who participated in a 2012 study still believe disputed information remains on their credit reports. NEWS: BillingTree Seeks Input for 2015 ARM Industry Operations, Technology & Payments Survey Thu, 22 Jan 2015 11:55:00 GMT News The third annual survey is open to collection agency owners and executives, collection operations staff and compliance professionals. NEWS: ACA Member Obituary: Sharon Ann Hemmeke Thu, 22 Jan 2015 11:37:00 GMT News Longtime ACA member worked in the credit and collection industry for more than 30 years. NEWS: The Tone of the Economy Thu, 22 Jan 2015 10:01:00 GMT News Economic indicators look promising for the rest of 2015. NEWS: ACA Member Companies Named as Finalists for Training and Development Programs Wed, 21 Jan 2015 14:00:00 GMT News Training magazine will announce the final rankings of its Top 125 next month. CREDITORS: Poll: Private Bank Accounts, Credit Cards Common Within U.S. Households Wed, 21 Jan 2015 13:04:00 GMT Creditors One in five respondents to a poll said they have spent $500 or more without their partner’s knowledge. NEWS: Columbia Ultimate Delivers Community Support During 2014 December Days of Giving Wed, 21 Jan 2015 11:55:00 GMT News Employees at the ACA affiliate member company volunteered to help Vancouver individuals and families in need as well as patients at a children’s hospital in Portland, Ore. NEWS: ARMing Heroes Helps Dozens of Military Veterans Resolve Financial Struggles in 2014 Wed, 21 Jan 2015 11:24:00 GMT News The credit and collection industry’s charity for military veterans raised more than $80,000 to help veterans and their families just before the holidays. CFPB: CFPB Finalizes Minor Changes to Mortgage Rules Wed, 21 Jan 2015 11:00:00 GMT CFPB The changes address mortgage disclosures after locking interest rates and information on construction loans. GOVERNMENT AFFAIRS: FTC Publication Aims to Educate Spanish-Speaking Community About Debt Collection Rights Tue, 20 Jan 2015 13:48:00 GMT Government Affairs ACA has participated in the FTC’s efforts to help the community, including a debt collection roundtable on issues they face held in October 2014. CREDITORS: National Credit Default Rates Continued Their Upward Trend in December 2014 Tue, 20 Jan 2015 13:00:00 GMT Creditors December marks fifth month of rising consumer credit default rates in the U.S. HEALTHCARE COLLECTIONS: Survey: Medicaid Enrollment Process Improves Under Affordable Care Act Tue, 20 Jan 2015 12:48:00 GMT Healthcare Collections Data from the Kaiser Family Foundation show states’ Medicaid enrollment processes are simplified for individuals to provide a more seamless experience. NEWS: ACA Introduces Teleseminar on Final 501(r) Rules Tue, 20 Jan 2015 11:15:00 GMT News The presentation has the latest information on the rules for nonprofit hospitals to maintain their tax exempt status and ways credit and collection industry professionals can help their clients through the implementation process. NEWS: Survey: Companies More Willing to Negotiate Salaries for Top Candidates Mon, 19 Jan 2015 15:05:00 GMT News However, more than two-thirds of executives surveyed cited at least some difficulty finding applicants with the requisite skills. NEWS: Applications for New Home Purchases Decreased in December Mon, 19 Jan 2015 14:01:00 GMT News The average loan size of new homes increased from $306,975 in November to $311,398 in December, according to the Mortgage Bankers Association. NEWS: NACHA Welcomes Representatives to the Newly Formed Board Advisory Group Mon, 19 Jan 2015 13:31:00 GMT News ACA Vice President and General Counsel Robert L. Föehl is among the new appointees, who will each serve two-year terms. NEWS: Bank Economists See Healthy U.S. Economic Growth Through 2015 Mon, 19 Jan 2015 13:00:00 GMT News An American Bankers Association committee expects the Federal Reserve to maintain near-zero interest rates through mid-2015. NEWS: Agility Recovery Announces February Business Preparedness Seminars Fri, 16 Jan 2015 13:35:00 GMT News ACA members are invited to attend the online seminars featuring resources for disaster planning and recovery. CFPB: CFPB Accepts Applications for 2015 Advisory Board and Councils Fri, 16 Jan 2015 13:15:00 GMT CFPB The bureau seeks applicants with expertise in consumer finance and consumer protection, among other topics, for the seats available in fall 2015. NEWS: Fed Report Shows Rise in Consumer Spending Fri, 16 Jan 2015 12:56:00 GMT News Most Federal Reserve districts in the U.S. experienced economic growth as a result of consumer spending increases from mid-November through late December documented in the Fed’s latest Beige Book, Bloomberg reports. Several of the districts, “expect somewhat faster growth over the coming months,” according to the article. CFPB: CFPB Proposes Safe Student Account Scorecard Fri, 16 Jan 2015 11:00:00 GMT CFPB The bureau seeks comment on the scorecard to help schools avoid promoting financial products with hidden fees and requirements. NEWS: ConServe Opens New Communication Center Thu, 15 Jan 2015 12:09:00 GMT News The facility opening will allow for more credit and collection industry jobs at the New York-based ACA International member company. NEWS: ACA International Honors Industry Leaders Thu, 15 Jan 2015 11:39:00 GMT News ACA’s annual Leadership Symposium featured an award ceremony to recognize attendees and association members for their leadership and best ideas shared during the event. NEWS: ACA Board Member Reviews FDCPA Debt Collection Letter Requirements Thu, 15 Jan 2015 11:15:00 GMT News Delta Outsource Group COO Nick Jarman, in a blog on, explains the importance of compliance with the FDCPA’s requirements on sending debt collection letters as well as the challenge it presents when communicating with consumers. HEALTHCARE COLLECTIONS: Survey: Access to Healthcare and Affordability Improves Since 2012 Thu, 15 Jan 2015 11:00:00 GMT Healthcare Collections The Commonwealth Fund reports fewer people are having trouble paying their medical bills over time. NEWS: ACA Member Explains State of Debt Buying Industry Wed, 14 Jan 2015 11:50:00 GMT News In an interview with Collection Advisor magazine, ACA International member Brad Klein says there are challenges in the debt buying field but that being proactive by becoming involved in trade associations and educating legislators on the benefits it brings to the economy will help the industry continue to thrive. NEWS: Account Control Technology Selects Michael Matkowsky as Regional Account Executive Wed, 14 Jan 2015 11:30:00 GMT News Accounts receivable management professional will serve colleges and universities in his new role. GOVERNMENT AFFAIRS: Hensarling Announces Full Leadership Team for 114th Congress Wed, 14 Jan 2015 11:15:00 GMT Government Affairs The Financial Services Committee adopted its rules package and subcommittee assignments for Republican members during an organizational meeting Jan. 14. NEWS: ACA’s Vice President and General Counsel to Speak at IACC Convention Wed, 14 Jan 2015 11:00:00 GMT News Registration is still open for the annual event, which will be held Jan. 21-23 in Miami Beach. CREDITORS: Retail Holiday Sales Increase 4 Percent Wed, 14 Jan 2015 10:30:00 GMT Creditors The increase was in line with projections from the National Retail Federation and shows consumers are benefitting from the improved job market and decline in gasoline prices. GOVERNMENT AFFAIRS: Just Announced: ACA Offers Teleseminar on New York’s New Debt Collection Requirements Tue, 13 Jan 2015 12:30:00 GMT Government Affairs Expert presentations will help members prepare for compliance with the requirements before the March 3 effective date. GOVERNMENT AFFAIRS: Hensarling Calls for End to CFPB Office Improvements Tue, 13 Jan 2015 11:30:00 GMT Government Affairs Opposition to the project is part of the House Financial Services Committee’s overall focus on changes at the bureau with the 114th Congress now in session. NEWS: Exclusive for Members: Seminar Savings Now Available with ACA’s Training Pass Tue, 13 Jan 2015 11:00:00 GMT News Start the year off right with access to ACA’s exclusive members-only education through purchase of the 2015 Training Pass. NEWS: President Announces Initiative to Expand Access to Credit Scores Tue, 13 Jan 2015 00:01:00 GMT News The initiative is part of overall consumer protection advancements to prevent identity theft and increase cyber security in 2015. CREDITORS: Wealth Gap Increases Since the Great Recession Mon, 12 Jan 2015 12:58:00 GMT Creditors Pew Research Center finds wealth of upper-income families is growing, while middle-and lower-income families are not seeing a change during the current economic recovery. NEWS: Hit the Green During ACA’s Spring Forum Golf Tournament Mon, 12 Jan 2015 11:30:00 GMT News Proceeds from the event help support ACA’s political administration fund and political advocacy efforts. CREDITORS: New York Fed Survey: Consumer Inflation Expectations Remain Stable Mon, 12 Jan 2015 11:15:00 GMT Creditors Household income growth expectations remain high and household spending may increase. NEWS: Healthcare Employment Grows in 2014 Mon, 12 Jan 2015 10:51:00 GMT News Employment in the healthcare sector grew in 2014 with the addition of 311,000 jobs, the Healthcare Financial Management Association reports. The growth includes increases in employment at hospitals after no change in 2013. According to the article, job growth last year occurred despite factors such as hospital mergers and acquisitions and payment cuts mandated by the Affordable Care Act. CFPB: CFPB Reviews Debt Obstacles for Service Members Fri, 09 Jan 2015 14:03:00 GMT CFPB Resources are available for service members to resolve their debts and for collectors working to help military personnel while remaining compliant with laws on the process. GOVERNMENT AFFAIRS: Sen. Richard Shelby Elected Chairman of Senate Banking Committee Fri, 09 Jan 2015 12:32:00 GMT Government Affairs Alabama Senator will lead committee in its focus on financial industry, including the CFPB and Dodd-Frank Act. CREDITORS: Auto and Student Loans Cause Uptick in Consumer Borrowing Fri, 09 Jan 2015 11:30:00 GMT Creditors Federal Reserve monthly report also shows decline in revolving credit, including credit card balances, for the first time in three months. NEWS: Debra Ciskey Joins Wakefield and Associates Fri, 09 Jan 2015 11:15:00 GMT News Longtime ACA member will serve as compliance officer at the Colorado-based company. NEWS: Account Control Technology Conducts Donation Drive for Community Organization Fri, 09 Jan 2015 11:00:00 GMT News The donations of winter supplies and a financial contribution help Rust Street Ministries provide support to people in need. CREDITORS: Consumer Delinquencies Continue Decline in Third Quarter Thu, 08 Jan 2015 11:37:00 GMT Creditors Economic growth helps consumers keep up on their bills and debt payments. NEWS: RevSpring Recaps Food and Toy Drives Thu, 08 Jan 2015 11:34:00 GMT News Donations supported children through Toys for Tots and families through food banks across the country. NEWS: Colorado Attorney General Issues Latest Warning on Debt Collection Scam Thu, 08 Jan 2015 11:24:00 GMT News ACA, as well as the attorney general’s office, has resources available to determine if a caller is a debt collection professional working to collect a debt owed. Warning signs of the scam include threats of arrest or prosecution and requests for personal information. CREDITORS: Poll: Consumers Lack Savings for Unexpected Expenses Thu, 08 Jan 2015 11:00:00 GMT Creditors Millennials surveyed by say they would have to pay for an emergency bill with a credit card and that their top expense after food and shelter is student loans. HEALTHCARE COLLECTIONS: Report: Growth in Healthcare Premiums and Wages is Slowing Thu, 08 Jan 2015 10:23:00 GMT Healthcare Collections The slowdown in wage growth means healthcare premiums total more of consumers’ income. NEWS: ACA’s Spring Forum & Expo Registration Now Open Wed, 07 Jan 2015 14:09:00 GMT News The four-day event will feature the latest in healthcare collections and compliance education as well as networking opportunities for credit and collection industry professionals. NEWS: NACS Issues Professional Excellence and Employee Service Recognition Awards Wed, 07 Jan 2015 11:45:00 GMT News Employees at the Tennessee-based ACA member company were recognized for years of service and dedication to their work. HEALTHCARE COLLECTIONS: HHS: Majority of Affordable Care Act Enrollees Qualify for Financial Assistance Wed, 07 Jan 2015 11:24:00 GMT Healthcare Collections Early 2015 enrollment reports show financial assistance will lower monthly premiums and more people qualify than in the past. NEWS: Debate Continues on Affordable Care Act Full-Time Employee Threshold Wed, 07 Jan 2015 11:00:00 GMT News The House and Senate will consider bipartisan legislation this week to change the description of a full-time employee in the Affordable Care Act from 30 hours per week to 40, The Hill reports. The healthcare law requires large employers to provide insurance to full-time employees or pay a fine. If the full-time description increases, some employers say they will cut hours to avoid providing insurance while the 30-hour limit could cause companies to hire more part-time staff. GOVERNMENT AFFAIRS: New Postal Service Mail Delivery Standards May Slow Payments to Collectors Tue, 06 Jan 2015 15:06:00 GMT Government Affairs Changes that took effect this week will not affect bulk or metered mail as much as first-class letters. NEWS: Student Loan Debt Bill Remains on Sen. Elizabeth Warren’s Agenda Tue, 06 Jan 2015 12:36:00 GMT News In 2015, with the Republican-controlled U.S. Congress in session, Sen. Elizabeth Warren (D-Mass.) said she will continue to focus on student loan debt and its burden on the U.S. economy. That includes her student loan refinancing bill and educating Congress about how student debt impacts everyone, even if they don’t have a loan, Warren told NEWS: Studies Show Young Professionals Are Holding Off on Business Start-Ups Tue, 06 Jan 2015 11:50:00 GMT News Career choices among entrepreneurs are changing and small business loan applications are on hold due to increasing student loans, as well as more competition in the market and a lack of demand for new goods and services. CREDITORS: Bankruptcy Filings Decrease by 12 Percent in 2014 Tue, 06 Jan 2015 11:36:00 GMT Creditors The American Bankruptcy Institute reports that continued low interest rates and high filing costs deter consumers and businesses away from filing bankruptcy. HEALTHCARE COLLECTIONS: IRS Finalizes Charity Care Rules Mon, 05 Jan 2015 15:09:00 GMT Healthcare Collections The finalized rules stem from proposed IRS regulations nonprofit hospitals and collection agencies with healthcare clients have implemented under the requirements of the Affordable Care Act. CREDITORS: Gallup Poll: Consumer Spending Remained Steady in December Despite Holiday Shopping Mon, 05 Jan 2015 14:20:00 GMT Creditors Consumers usually spend the most in December, but the average daily spending for the end of 2014 was similar to November poll results. CREDITORS: Conference Board’s Consumer Confidence Index Rebounds in December Mon, 05 Jan 2015 13:32:00 GMT Creditors Consumers expressed more favorable views about the job market and business conditions in December compared to November. NEWS: Fastfax Updates: Handling Consumer Payments, New Requirements in New York, and More Mon, 05 Jan 2015 12:57:00 GMT News ACA members may access the latest compliance-related documents via ACA’s online Fastfax library. The following documents have been updated by ACA’s Legal Department. Members must be logged in to ACA’s website to access Fastfax documents. NEWS: ACA Offers Seminar on Compliance Management 101 Mon, 05 Jan 2015 12:38:00 GMT News The online seminar will give members tips on how to develop a compliance management system with resources and staff expertise. NEWS: Fastfax In-Depth: Guidelines on Leaving Messages for Consumers Mon, 05 Jan 2015 10:34:00 GMT News ACA’s Legal Department provides a current analysis of this prominent industry issue and its impact on debt collectors. CFPB: CFPB Seeks Comments on Information Collection Requests Related to Consumer Complaints Tue, 30 Dec 2014 14:45:00 GMT CFPB The CFPB wants to implement a consumer response intake form and continue its existing consumer complaint and information collection system for testing and feedback. NEWS: ACA Member Obituary: Richard Irvine Tue, 30 Dec 2014 11:00:00 GMT News Longtime ACA member passed away after serving as a Good Samaritan at the scene a hit-and-run car accident. HEALTHCARE COLLECTIONS: Poll: Majority Favor Affordable Care Act Employer Mandate Mon, 29 Dec 2014 12:59:00 GMT Healthcare Collections Participants in the Kaiser Family Foundation monthly tracking poll have a favorable view of the employer mandate, but their opinions can shift when presented with pros and cons about the requirement. NEWS: Agility Recovery Offers Member Perspective in Disaster Recovery Online Seminar Mon, 29 Dec 2014 12:54:00 GMT News ACA members have access to free registration to the seminar, which reviews the process of working with Agility Recovery on disaster recovery and business continuity. CFPB: CFPB Debt Collection Complaints Decline in November Mon, 29 Dec 2014 10:50:00 GMT CFPB Fair Debt Collection Practices Act and Fair Credit Reporting Act cases also decline, and Telephone Consumer Protection Act litigation continues unexpected drop since October. NEWS: American Profit Recovery Adopts Three More Families for the Holidays Mon, 29 Dec 2014 10:45:00 GMT News Collection agency raises more than $6,500 supporting 14 families over past six years. NEWS: Early Out Services and General Service Bureau Conclude Successful Year of Charitable Efforts Mon, 29 Dec 2014 10:39:00 GMT News ACA member companies recently held a silent auction for the Adopt-A-Family fund in addition to multiple fundraisers to support people in need throughout the year. NEWS: Medicare Will Offer Special Enrollment Option to Seniors in 2015 Mon, 22 Dec 2014 13:00:00 GMT News Officials at the Centers for Medicare & Medicaid Services said some seniors enrolled in private Medicare Advantage insurance may have an opportunity to leave their plan if they lose their doctors, Kaiser Health News reports. Last year, thousands of seniors were left stranded when insurers discontinued contracts with some physicians. NEWS: Students and Their Families Shoulder Larger Tuition Burden for State Colleges Mon, 22 Dec 2014 12:45:00 GMT News According to a recent report from the U.S. Government Accountability Office, a decline in state funding for public universities is making it increasingly difficult for students to afford college. NEWS: CMI Group Concludes Community Gift and Toy Drive Mon, 22 Dec 2014 11:42:00 GMT News ACA member company donates supplies to help children in five families through Texas organization. NEWS: Fastfax: Understanding the FCRA’s Direct Dispute Requirements Mon, 22 Dec 2014 11:01:00 GMT News Data furnishers have several responsibilities upon receipt of a consumer dispute. GOVERNMENT AFFAIRS: Senate Banking Committee Chair Requests More Oversight, Reform in Student Loan Market Fri, 19 Dec 2014 14:06:00 GMT Government Affairs In a letter to the CFPB, Sen. Tim Johnson asks for the bureau to ensure its rulemaking for the debt collection industry includes private collection agencies that may collect on federal student loans. CREDITORS: Auto Loan Delinquency Rates Expected to Increase in 2015 Fri, 19 Dec 2014 14:03:00 GMT Creditors TransUnion reports auto debt will continue to rise as the economy improves. GOVERNMENT AFFAIRS: FTC Settles with T-Mobile in Mobile Cramming Case Fri, 19 Dec 2014 13:52:00 GMT Government Affairs The cell phone provider will pay at least $90 million in the settlement, including full consumer refunds. NEWS: Learn the Big Picture of Debt Collection Fri, 19 Dec 2014 12:15:00 GMT News A new year is a perfect time to review ACA’s training on the basic overview of debt collection, including how collectors fit into the debt cycle and what they can expect on the job. CREDITORS: ABA Report: Credit Card Markets Rebound as U.S. Economy Improves Fri, 19 Dec 2014 11:30:00 GMT Creditors The improvement is expected to continue in 2015 and lenders have more confidence in consumers’ household debt management. CFPB: CFPB Sues Texas-Based Company for Issuing Fake Credit Card Thu, 18 Dec 2014 13:12:00 GMT CFPB Union Workers Credit Services allegedly advertised the card as available for general use and deceived consumers in paying fees to sign up for the card. NEWS: Holiday Publication Schedule Announced Thu, 18 Dec 2014 12:51:00 GMT News ACA Daily will temporarily suspend publication beginning Wednesday, Dec. 24, as our staff takes a short holiday break. NEWS: The Results Are In: ACA Member Companies Honored as Best Places to Work in Collections Thu, 18 Dec 2014 11:00:00 GMT News The recognition is based on employee surveys about company policies and practices, demographics and job satisfaction. GOVERNMENT AFFAIRS: Texas Attorney General Launches Investigation into Debt Collection Scam Wed, 17 Dec 2014 13:45:00 GMT Government Affairs The identity theft ring is individuals falsely claiming to be from debt collection and government agencies. ACA offers resources for consumers to learn about the debt collection process and their rights when contacted by a debt collection professional about a debt they owe. CFPB: CFPB Sues Sprint for Unauthorized Third-Party Charges Wed, 17 Dec 2014 13:25:00 GMT CFPB The bureau alleges that Sprint violated the Dodd-Frank Wall Street Reform and Consumer Protection Act’s prohibition on unfair practices by allowing third parties to charge consumers, among other actions. NEWS: ACA Member Companies Continue Holiday Tradition to Support Make-A-Wish Wed, 17 Dec 2014 13:00:00 GMT News General Service Bureau and Early Out Services sponsor wishes of local children on behalf of business partners. NEWS: Financial Sector Plans Push for CFPB Overhaul Wed, 17 Dec 2014 11:20:00 GMT News Groups in the financial sector are advocating for reform of the CFPB through changes to the Dodd-Frank Act when the 114th Congress is in session, The Hill reports. Republicans and industry advocates seek a commission to lead the bureau instead of one director, but some Democrat leaders in Congress, including Sen. Elizabeth Warren—who guided the creation of the bureau, continue to oppose those changes CFPB: CFPB Conducts Consumer Savings Research Pilot Under Project Catalyst Wed, 17 Dec 2014 11:00:00 GMT CFPB The CFPB will evaluate practices to promote regular saving habits among prepaid card users using research findings from American Express. CFPB: ACA Submits Comments Opposing the CFPB’s Proposed Policy on No-Action Letters Tue, 16 Dec 2014 11:40:00 GMT CFPB ACA urges the CFPB to substantially modify its limited No-Action letter policy to make it more meaningful, reliable and widely applicable. NEWS: Member Exclusive: ACA’s Unlimited 2015 Training Pass Available at 2014 Prices Through Dec. 31 Tue, 16 Dec 2014 11:01:00 GMT News Attendance at one seminar per month yields member savings of more than $1,700. NEWS: Ontario Systems’ Chief Compliance Officer is Industry Award Finalist Tue, 16 Dec 2014 11:00:00 GMT News Rozanne Andersen is on the shortlist for a Women in Compliance Lifetime Achievement Award and Chief Compliance Officer of the Year. GOVERNMENT AFFAIRS: GOP Announces Roster for Senate Banking Committee Tue, 16 Dec 2014 10:45:00 GMT Government Affairs Republicans increase their presence by two on the committee, which focuses on the Dodd-Frank Act and the Consumer Financial Protection Bureau. CFPB: CFPB Finds College Credit Card Agreements Continue to Decline Mon, 15 Dec 2014 14:08:00 GMT CFPB The agreements are not easily accessible to students, which has led Congress to enact new requirements on the marketing partnerships between colleges and lenders. NEWS: An Award-Winning Year for Client Services Inc. Mon, 15 Dec 2014 12:54:00 GMT News ACA member company in Missouri is recognized with multiple awards from its clients. CREDITORS: Survey: Consumers Expect Long-Lasting Debt Mon, 15 Dec 2014 12:15:00 GMT Creditors polled consumers on their levels of debt and the likelihood they will be able to pay off their loans over time. GOVERNMENT AFFAIRS: U.S Sen. Sherrod Brown Selected as Senate Banking Committee’s Ranking Democrat Mon, 15 Dec 2014 11:56:00 GMT Government Affairs ACA will continue to work with Sen. Brown in his role as lead Democrat on the committee. REPORTERS: ACA International Issues Tips to Avoid Post-Holiday Debt Mon, 15 Dec 2014 10:00:00 GMT Reporters Six practical personal finance goals will help consumers keep their budgets in order in the new year. NEWS: ACA International Issues Tips to Avoid Post-Holiday Debt Mon, 15 Dec 2014 03:30:00 GMT News Six practical personal finance goals will help consumers keep their budgets in order in the new year. NEWS: Field Hearing Panelist Responds to CFPB’s Study on Medical Debt Fri, 12 Dec 2014 11:40:00 GMT News In a blog post on Mark Rukavina, a panelist at CFPB’s medical debt hearing and member of the HFMA/ACA International Medical Debt Task Force, responds to the bureau’s new study on medical debt collection and credit reporting. HEALTHCARE COLLECTIONS: A New Era of Managing Healthcare Collections Fri, 12 Dec 2014 11:20:00 GMT Healthcare Collections ACA offers a three-day online seminar with all the latest resources and strategies for effectively working on healthcare accounts. CFPB: CFPB Stops Student Debt Relief Scams Fri, 12 Dec 2014 11:00:00 GMT CFPB The Consumer Financial Protection Bureau and Florida Attorney General took action against two companies for allegedly using illegal tactics to market student debt relief services. CFPB: ACA Testifies at CFPB Field Hearing on Medical Debt Thu, 11 Dec 2014 15:21:00 GMT CFPB Board member Tom Gavinski and Vice President and General Counsel Robert L. Föehl represented the credit and collection industry at CFPB hearing. GOVERNMENT AFFAIRS: Senators Issue Letter to Department of Education Requesting Discharge of Federal Loans Thu, 11 Dec 2014 14:00:00 GMT Government Affairs The request, led by U.S. Sen. Elizabeth Warren, focuses on loans for students at colleges that are subject to lawsuits. GOVERNMENT AFFAIRS: Congressman Urges FDIC Chairman to Expedite Operation Choke Point Investigation Thu, 11 Dec 2014 13:40:00 GMT Government Affairs U.S. Rep. Blaine Luetkemeyer alleges FDIC staff allows personal views to interfere with work of the corporation. CREDITORS: Consumers Hold Steady on Holiday Spending Thu, 11 Dec 2014 13:25:00 GMT Creditors Millennials may spend more during the holiday season, but most consumers are uneasy about their available discretionary spending and emergency savings. NEWS: ACA Member Paid In Full Continues Focus on Wish-Giving This Holiday Season Thu, 11 Dec 2014 13:00:00 GMT News The member company in Phoenix raises money for Make-A-Wish Arizona to support helping children’s wishes come true while they face life-threatening medical conditions. CREDITORS: Study: Fewer Consumers Consider Financial Resolutions in the New Year Wed, 10 Dec 2014 08:50:00 GMT Creditors Consumers who do have financial goals for 2015 said they will focus on saving more, paying off debt and spending less. NEWS: In Brief: ACA Member News Wed, 10 Dec 2014 08:40:00 GMT News Happenings at ACA member companies, member awards and member activities in their local communities. HEALTHCARE COLLECTIONS: Growth in Premiums for Employer-Sponsored Health Insurance Slows since 2010 Wed, 10 Dec 2014 08:21:00 GMT Healthcare Collections The Commonwealth Fund finds that families’ incomes are also growing at slow rates, resulting in higher spending on employer health insurance. HEALTHCARE COLLECTIONS: HHS Report: Consumers Should Shop Now for Affordable Healthcare Options Wed, 10 Dec 2014 08:05:00 GMT Healthcare Collections Competition and new choices on the health insurance marketplace give consumers the opportunity to save on premiums for 2015. GOVERNMENT AFFAIRS: House Committee Investigation Finds ‘Abuse of Government Power’ in Operation Choke Point Tue, 09 Dec 2014 14:52:00 GMT Government Affairs A report on the investigation includes evidence that FDIC senior officials acted based on personal opposition to legally operating businesses. CREDITORS: Credit Card Debt Reaches Record Increase in Third Quarter Tue, 09 Dec 2014 14:14:00 GMT Creditors CardHub projects consumers will build up more than $60 million in new credit card debt by the end of the year. CREDITORS: New York Fed Survey Finds Consumers Have Increased Expectations for Household Income Tue, 09 Dec 2014 13:29:00 GMT Creditors The survey provides insight into consumers’ views on inflation, the labor market, future spending and access to credit. HEALTHCARE COLLECTIONS: Hospital Associations Push to Keep ICD-10 on Schedule Tue, 09 Dec 2014 12:43:00 GMT Healthcare Collections Congress could vote on another delay in the implementation of the updated medical coding system. NEWS: ACA Member Receives Leadership Award Tue, 09 Dec 2014 11:30:00 GMT News Jason Thompson is recognized for his work in innovation, technology and leadership and development of creative new services. GOVERNMENT AFFAIRS: Florida Attorney General Warns of Debt Collection Scams Tue, 09 Dec 2014 11:00:00 GMT Government Affairs The attorney general continues to receive complaints about individuals impersonating legitimate debt collectors. ACA has resources available to help consumers learn their rights if contacted by a debt collection professional and how to work with a debt collector. NEWS: Charles Krauthammer to Headline ACA’s Washington Insights Conference Mon, 08 Dec 2014 13:42:00 GMT News Not-to-be missed meeting April 14-16 will focus on issues that matter most to you and your business. CFPB: CFPB Issues Latest Semi-Annual Report to Congress Mon, 08 Dec 2014 12:38:00 GMT CFPB Director Richard Cordray reviews the bureau’s complaint process and current and pending regulations, including those related to the debt collection industry. NEWS: CMI Group Holds Thanksgiving Food Drive Mon, 08 Dec 2014 12:05:00 GMT News The drive for Children’s Advocacy Center is part of the ACA member company’s ongoing mission to give back to local communities. CREDITORS: Consumer Borrowing Falls Below Estimates for October Mon, 08 Dec 2014 11:00:00 GMT Creditors Borrowing for auto and student loans and credit cards increased at a slower pace than in September. CFPB: CFPB Seeks Comments on Collection Request Related to its Company Portal for Consumer Complaints Fri, 05 Dec 2014 09:35:00 GMT CFPB The CFPB is proposing a boarding form to streamline how company information is collected. NEWS: ACA Member Zealandia Capital Completes Annual Holiday Auction Fri, 05 Dec 2014 09:20:00 GMT News Proceeds support a local charity that provides gifts, food and clothing to families in need. NEWS: Survey: Teens Concerned About Student Loan Debt Fri, 05 Dec 2014 08:57:00 GMT News Teens surveyed for Northeastern University in Boston are worried about paying for college and getting a job later in life, but they do place priority on higher education overall. NEWS: ACA Member Company Honored With BBB Silver Award of Distinction Fri, 05 Dec 2014 08:30:00 GMT News Early Out Services receives award in recognition of the company’s ethical business practices. NEWS: ACA Releases Compliance Alert on New York Debt Collection Regulation Fri, 05 Dec 2014 00:01:00 GMT News Recent New York rules establish new requirements for debt collection practices in the state. CFPB: CFPB Requests Federal Consent Order Against Debt Settlement Firm Thu, 04 Dec 2014 13:47:00 GMT CFPB The firm allegedly charged illegal upfront fees to consumers for debt settlement services. NEWS: The State of Operation Choke Point Thu, 04 Dec 2014 13:40:00 GMT News American Banker reports on the history of the Department of Justice’s Operation Choke Point and whether it has recently lost momentum in its mission to combat consumer fraud. NEWS: ACA Member Obituary: Ronald G. Doster Sr., IFCCE Thu, 04 Dec 2014 11:45:00 GMT News Former president of Michigan Association of Collection Agencies passed away in November. NEWS: ACA Board Member Discusses Debt Collection Process with St. Louis Newspaper Thu, 04 Dec 2014 11:16:00 GMT News In an interview with the St. Louis Post-Dispatch, ACA Board of Directors member and Afni Inc. Director of Compliance Debra Ciskey explains steps of third-party debt collection on behalf of a client and requirements for responding to a consumer dispute. HEALTHCARE COLLECTIONS: CMS: National Health Spending Continues to Grow at Slow Rate Thu, 04 Dec 2014 11:00:00 GMT Healthcare Collections Healthcare spending in 2013 increased at the lowest annual rate since 1960. GOVERNMENT AFFAIRS: Congressman Upton Announces Republican Subcommittee Members for 114th Congress Wed, 03 Dec 2014 13:40:00 GMT Government Affairs ACA is focusing on working with legislators, especially on the Communications and Technology Subcommittee, to advocate for TCPA modernization. CREDITORS: November Bankruptcy Filings Decline 16 Percent From 2013 Wed, 03 Dec 2014 13:24:00 GMT Creditors 2014 could yield the lowest number of bankruptcy filings in seven years due to low consumer spending and interest rates as well as high filing costs. NEWS: U.S. Prepares for Use of Secure Debit and Credit Cards Wed, 03 Dec 2014 11:30:00 GMT News Chip-and-PIN technology is a requirement in Europe and other countries, and U.S. banks and retailers will start the implementation process next year to better protect consumers’ personal information in the event of a data breach. Government-issued cards and card readers will have additional security starting in the new year as well. NEWS: Healthcare Provider Groups Advocate for Another ICD-10 Delay Wed, 03 Dec 2014 11:00:00 GMT News An amendment to the spending bill for the departments of Labor, Education and Health and Human Services, which Congress could vote on as soon as next week, could mean a two-year delay in the implementation of the ICD-10 updated medical coding system, FierceHealth IT reports. Groups representing physicians are supporting the delay while others, including the Coalition for ICD-10, are pushing for the Oct. 1, 2015, implementation date to remain in effect, according to the article. GOVERNMENT AFFAIRS: New York State Issues New Debt Collection Regulation Wed, 03 Dec 2014 03:00:00 GMT Government Affairs ACA will be releasing a compliance alert to assist members in understanding and following the new regulation.