ACA International, representing the credit and collections industry, along with Associated Collection Agencies of West Virginia, denounces the illegal and unethical behavior by a debt buyer in the state. The firm in question is not a member of the national or West Virginia trade associations.
“These actions are deplorable and grossly misrepresent the hard work of most collectors who perform a vitally important function for West Virginia and the national economy,” said ACA CEO Pat Morris. “Debt collectors must follow the law and should be held accountable if they don’t.”
Consumers do have rights under federal and state law and deserve to be treated respectfully when contacted by a debt collector. According to ACA of West Virginia President Jillian Epstein, “The key is communication - avoiding a letter or call won’t make the debt disappear and the reason for the contact cannot be resolved without the ability to communicate.”
For more information about consumer rights in debt collection or to ask questions, visit www.askdoctordebt.org.
Contact Mark Schiffman at (952) 259-2124 or firstname.lastname@example.org