Recent Stories in the Mainstream and Trade Media
May 23, 2013, Birmingham News
Birmingham Collection Agency AmSher Suspends Collections in Oklahoma in Wake of Tornado
May 17, 2013, Marketplace Money
7 Tips on What to Do If You’re Being Harassed by a Debt Collector
May 15, 2013, Green Bay Press Gazette
Using a Collection Agency for Debts
May 13, 2013, Honolulu Star-Advertiser
Communication Key in Dealing with Debt Agency
May 1, 2013, Knoxville News Sentinel
Tennessee Collectors Association Elects New Officers
April 29, 2013, WTVT-TV Tampa
How to Deal With a Debt Collector
April 17, 2013, Credit.com
Debt Collectors Killing Your Credit? Here’s What To Do
April 17, 2013, Tuscaloosa News
City Fails to Collect Past-Due Bonanza
April 14, 2013, Boston Globe
Facing Questions, DAs Suspend Outsourcing of Bad Check Cases
April 10, 2013, Daily Press, Hampton Roads, VA
Virginia Literacy Month: What to do when a debt collector calls
April 10, 2013, InsideARM.com
ACA’s New Jersey Unit Leading Recovery Efforts for Hurricane Sandy Victims
March 26, 2013, Collections & Credit Risk
ACA International Comments on CFPB’s Report to Congress
March 25, 2013, Fox Business
Expiration Dates Fuzzy on old Card Debt
March 25, 2013, Portland Business Journal
Five Questions for a Debt Collector
March 12, 2013, InsideARM.com
ACA: Debt Collectors Continue to be National Leaders in Resolving Consumer Complaints
March 10, 2013, Press of Atlantic City
Bottom Lines: Debt Collectors Make It Possible For the Rest Of Us to Pay Less For Things
March 8, 2013, Mlive.com, Michigan
Judge Dials ’D-I-S-M-I-S-S-E-D’ In Phone Call Case
March 7, 2013, Thomson Reuters
States Probing Top U.S. Banks Over Debt Collection
March 5, 2013, Bloomberg Law
Debt collection Group Objects to FTC Complaint Report Findings
March 1, 2013, Columbia Regional Business Report
Debt collectors recover nearly $600M in S.C.
March 1, 2013, InsideARM.com
ACA International Supports National Consumer Protection Week
February 22, 2013, WYFF-TV, Greenville, SC
A Look Inside the Largest Debt Collection Center in South Carolina
February 13, 2013, WILX-TV, Lansing
Michiganders Deal with Debt Collectors
February 6, 2013, CNN
Debt Collection Horror Stories
February 4, 2013, American Banker
Why Debt Collectors Should Not ’Friend’ Debtors on Facebook
January 24, 2013, Dallas Observer News
Checkmate
January 22, 2013, Mississippi Public Broadcasting
Money Talks: Debt Collectors & Debtors
December 26, 2012, WBZ-TV, Boston
New Agency Will Begin Policing Debt Collectors
December 24, 2012, AnnArbor.com
As Retailers Rejoice in December, Debt Collectors Despair
December 13, 2012, InsideARM.com
CFPB Privileged Communications Legislation Passes Congress with Push from ACA
December 13, 2012, InsideARM.com
Thank You ACA International: Your Hard Work is Paying Off!
December 11, 2012, WPXQ, New London, CT
For the Record, New England Collectors Association
December 6, 2012, InsideARM.com
ACA International Sets CFPB Compliance Training Dates
December 4, 2012, InsideARM.com
ACA International Introduces Robert L. Föehl as Vice President and General Counsel
November 27, 2012, InsideARM.com
ACA International Announces CFPB Compliance Program
November 12, 2012, InsideARM.com
Debt Collection Resources for Active and Veteran Military Personnel
November 8, 2012, KCTV5, Kansas City, MO
Handling Debt Collections
November 4, 2012, Dallas Morning News
Feds to Start Supervising Large Debt Collectors in January
November 3, 2012, Statesman Journal Media, Salem, OR
Tips For Handling Any Outstanding Debt
October 31, 2012, USA Today
Consumers Getting a Hand with Debt Collectors
October 23, 2012, The Washington Post
CFPB Issues Rules for Governing Debt Collectors
October 23, 2012, Smithfield Herald, Smithfield, NC
Smithfield Struggles to Collect Bad Debt
October 20, 2012, The Virginian-Pilot
Norfolk-Based Company to Add Almost 250 Jobs
October 18, 2012, Gulf Coast Business Review, Sarasota, FL
Economic Forecast - Jack Brown, Gulf Coast Collection Bureau
October 13, 2012, The Columbus Dispatch
Most Debt Collection Agencies Play By Rules
October 12, 2012, InsideARM.com
ACA International Dispels Myths About Consumer Debt Collection
October 12, 2012, Collections & Credit Risk
ACA Releases Industry Myth Busters
October 1, 2012, Toledo Blade
Bad Debt
September 29, 2012, KUOW Puget Sound Public Radio, Seattle, WA
Elusive Evergreen State Professor Found In Chile
September 26, 2012, InsidePatientFinance.com
Associations Find Proposed IRS Regs for Healthcare Collections Burdensome
September 26, 2012, Brevard Time, Brevard County, FL
Debtors’ Prisons Are Not Returning
September 25, 2012, InsideARM.com
ACA Responds to Negative Student Loan Debt Collection Article
September 20, 2012, InsideARM.com
ARM Industry Meeting Congress Today on FDCPA, TCPA, CFPB
September 19, 2012, U.S. News & World Report
Debt Collectors May Seek You Out Via Facebook
September 19, 2012, South Florida Sun-Sentinel
Free Websites Give Info on Debt Collection
September 18, 2012, InsideARM.com
Debt Collectors Prevail in Recent FDCPA Cases
September 17, 2012, Collections & Credit Risk
ACA Files Brief with Supreme Court in FDCPA Case
September 2, 2012, Atlanta Journal Constitution
Debt Payment Key to Banks’ Survival
August 23, 2012, Fox Business
Supreme Court Case Could Curb Debt Collection Lawsuit
August 20, 2012, CreditCards.com
Supreme Court Case Could Curb Debt Collection Lawsuit
August 9, 2012, InsideARM.com
ACA International Announces New Health Insurance Program for Members
August 6, 2012, UltimateSpring.com, TX
Credit Association Enlists Texans for Leadership Roles
August 3, 2012, CreditCards.com
Ron Brown, Skip Tracer, Talks Debt Collecting
July 27th, 2012, InsideARM.com
ACA International Elects New Leadership
July 25th, 2012, InsideARM.com
International Education Foundation Announces 2012 Scholarship Winners
July 20th, 2012, CreditCards.com
Consumer Financial Protection Bureau Watchdog Turns 1
July 20th, 2012, Fox Business
Though Bad Debts Fall, Lawsuits Over Collection Practices Rise
July 19th, 2012, Business 2 Community
Debtors and Collectors: Both Sides of the Coin
July 18th, 2012, CreditCards.com
Though Bad Debts Fall, Lawsuits Over Collection Practices Rise
July 11th, 2012, KHON2, Honolulu, HI
How to Talk to Creditors
June 12th, 2012, InsideARM.com
ACA International Announces New Government Affairs Staff
May 9th, 2012, InsideARM.com
Report Distorts Student Loan Debt Collection: ACA International
May 8th, 2012, San Francisco Chronicle
Student-Loan Debt Collection Criticized in Report
May 7th, 2012, KDVR.com, Denver, CO
What Debt Collectors Can and Cannot Do
April 28, 2012, CantonRep.com
City Considers Hiring Collection Agency
April 27, 2012, Columbus Business First
Consumer Financial Protection Bureau Focusing on Debt Collectors
April 27, 2012, InsideARM.com
ACA Reiterates: Debtors’ Prisons Don’t Exist, Nor Are They Returning
April 26, 2012, The Sacramento Bee
Debtors Seethe, Sue Over Collector Tactics
April 26, 2012, The Wall Street Journal
Debtors’ Prisons Don’t Exist, Nor Are They Returning
April 16, 2012, 90.3 WCPN, Northeast Ohio Public Radio
Recession Era Not Necessarily Kind To Debt Collectors
April 12, 2012, Dayton Daily News
Collectors Coming After More Debtors
April 12, 2012, InsideARM.com
ACA & DBA Respond to New York Times Unnuanced Piece on Collection Industry
April 7, 2012, Fox News
How to Deal with Debt Collectors
March 14, 2012, Credit.com
8 Things Debt Collectors Won’t Tell You
March 14, 2012, KTWO/K2 Radio, Wyoming
Ask Dr Debt, Website Offers Info On Collection Process
March 12, 2012, InsideARM.com
FDCPA Reform Bill with “Foti Fix” Gains Industry Support
March 9, 2012, Marketplace Business
Chasing Your Debt
Feb. 29, 2012, Collections & CreditRisk
ACA International Responds To FTC Report On Consumer Complaints
Feb. 29, 2012, InsideARM.com
Unverified Debt Collection Complaints Rise in FTC’s 2011 Report
Feb. 23, 2012, Government Executive
Consumer Finance Bureau Under Cordray Makes its Presence Felt
Feb. 23, 2012, Forbes
The Myth of the Debt Collection Boom
Feb. 22, 2012, InsideARM.com
“Ask Doctor Debt”: A Debt Collection Resource For Active Military Personnel
Feb. 16, 2012, WRIC-TV8 Richmond, VA
Debt Collectors Look To Help Make Resolutions
Feb. 16, 2012, Reuters
CFPB Targets Debt Collectors and Credit Bureaus
Feb. 16, 2012, News & Observer
New Consumer Bureau Targets Bill Collectors, Credit Bureaus
Feb. 16, 2012, CreditCards.com
Watchdog Proposes Rules to Supervise Debt Collectors, Credit Bureaus
Feb. 16, 2012, USA Today
Debt Collection Aids Economy
Feb. 10, 2012, Colorado Springs Business Journal
Springs’ Debt Collectors Comfortable With Their Calling
Feb. 10, 2012, Governing.com
Localities, Strapped For Cash, Turn to Collections
Feb. 6, 2012, ABC News
Debt Reaging Dangers: Use Caution When Contacted About Old Past-Due Bills
Feb. 3, 2012, InsideARM.com
Collectors Doing More for Clients, Keeping Less Money: Study
Feb. 2, 2012, InsideARM.com
ACA International Writes to Wall Street Journal to Set Record Straight
Feb. 2, 2012, InsideARM.com
What has the Collection Industry Done to Help YOUR State Lately?
Jan. 31, 2012, Business Examiner
Study Shows Third-Party Debt Collection Impact on Economy
Jan. 30, 2012, Worcester Telegram & Gazette
On the Job: Albert A. Scott Jr., Collector, American Profit Recovery Inc., Marlboro
Jan. 24, 2012, Fairfax News, Virginia
DC Ticket Amnesty Program Ends Today
Jan. 24, 2012, InsideARM.com
Debtors Prisons Don’t Exist, Nor Are They Returning
Jan. 24, 2012, WJBC Illinois
Debt Collectors Group Dislikes ’Prison’ Comparison
Jan. 5, 2012, Los Angeles Times
Consumer Bureau Chief Begins Supervision of Payday Lenders
Jan. 5, 2012, CreditCards.com
Consumer Watchdog Begins Supervising Nonbanks Companies
Jan. 3, 2012, CBS Minnesota
How To Improve Your Credit Score
Dec. 3, 2011, The Wall Street Journal
For the Families of Some Debtors, Death Offers No Respite
Nov. 27, 2011, Detroit Free Press
Susan Tompor: Debt Collectors May Be Willing to Negotiate
Nov. 27, 2011, Detroit Free Press
Susan Tompor: Don’t Try to Dodge Calls From Collection Agency
Nov. 18, 2011, Midland Business Journal
Nebraska Collectors Association Works to Advocate, Place Focus on Key Issues
Nov. 14, 2011, CreditCards.com
Debtors to Collectors: Show Proof the Debt is Really Owed
Nov. 14, 2011, Fox 25/MyFoxBoston.com
Your Money: Collection Agencies
Oct. 31, 2011, InsideARM.com
Congressional Committee to Hear TCPA Reform Legislation
Oct. 28, 2011, Kansas City Star
Getting Bills Paid Can Be a Good Thing
Oct. 18, 2011, InsideARM.com
ACA International Proposes Major Changes to Governance Structure
Oct. 17, 2011, TMCnet.com
Debt Collectors, Consumer Advocates Look for Common Ground
Oct. 17, 2011, Richmond Times Dispatch
Know Your Rights With Debt Collectors
Oct. 14, 2011, MarketWatch.com
Debt Collectors Want Your Cell-Phone Number
Oct. 3, 2011, The Associated Press
Obama Seeks Debt Collector Proposal
Sept. 30, 2011, Time - Moneyland
Is That a Debt Collector Trying to Call Your Cell?
Sept. 29, 2011, CreditCards.com
Brother, Can You Spare a Debt Collector a Dime?
Sept. 28, 2011, Bankrate.com
Proposal to Aid Debt Collectors
Sept. 9, 2011, AccountsRecovery.net
ACA’s Angle: Data Security & Privacy Must Remain an Industry Priority
Sept. 26, 2011, The Baltimore Sun
Debt Collectors, Other Businesses Want to Call Your Cellphone
Sept.r 22, 2011, InsideARM.com
Legislation to Modernize the TCPA Introduced in U.S. House
Sept. 22, 2011, The Lowell Sun
Debt Collectors: Business Great But Hard As Ever
Sept. 21, 2011, CBS New York
Debt Collection More Difficult Amid Struggling Economy
Sept. 20, 2011, InsideARM.com
Obama Proposal Loosens Restrictions on Cell Phone Calls for Debt Collection
Sept. 19, 2011, Credit.com
The Dos and Don’ts of Paying a Debt Collector
Sept. 19, 2011, Huffington Post
Obama Deficit-Reduction Plan Would Allow Federal Debt Collectors To Contact People On Their Cellphones
Sept. 19, 2011, InsideARM.com
Credit Card Collections: Preparing for the Storm on the Horizon
Sept. 10, 2011, The South Florida Sun Sentinel
Ticked Off At Debt Collectors Calling Their Cellphones, Floridians Are Fighting Back
August 2011, Minneapolis/St. Paul Business Journal
Debt Collectors and the Economy
Aug. 31 2011, Fox 5 News, Altanta, GA
Debt Collector Missing Money
Aug. 25, 2011, ABC15.com (KNXV-TV), Phoenix, AZ
FTC: You Have Rights When Debt Collectors Harrass You For Debts You Don’t Have
Aug. 23, 2011, InsideARM.com
FDCPA Round Robin: Voices in the Collections Industry Weigh in on Proposed FDCPA Changes
Aug. 21 2011, Philadelphia Inquirer
When a Debt Collector Calls
Aug. 17 2011, Fox News - Business
Beware of Interest Charged on Closed Accounts in Collection
Aug. 17 2011, Philadelphia Inquirer
Q&A: Putting a Face on Debt Collectors
Aug. 8 2011, CreditCards.com
Collectors’ Use of Social Media Raises Concerns
Aug. 4 2011, Star-Telegram, Fort Worth, TX
Debt Collectors Can Be Helpful in Clearing Up Identity Thefts
Aug. 2, 2011, CreditCards.com
Settling Delinquent Debt Won’t Remove it From Your Credit Report
July 31, 2011, The Sacramento Bee
Personal Finance: What You Should Know About Debt Collectors
July 31, 2011, The Sacramento Bee
Debt Collection: Know Your Rights
July 28, 2011, The Baltimore Sun
Industry Groups Are Working to Reform Debt Collection
July 24, 2011, The Baltimore Sun
A Push for More Proof in Debt-Collection Lawsuits
July 24, 2011, The Sacramento Bee
Personal Finance: Child’s Summer Day Camp May Qualify Parents for Tax Credit
July 23, 2011, Minneapolis Star-Tribune
Consumer Financial Protection Bureau Velebrates Girst Birthday; Consumers Have Much to Celebrate
July 20, 2011, InsideARM.com
Tennessee Representative Wants to Amend the FDCPA (and not necessarily in the industry’s favor)
July 19, 2011, Reuters
Minnesotan Mark Neeb Confirmed as President of ACA International
July 13, 2011, Birmingham News
Memorandum: Debt Collection is Vital to Our Economy
July 8, 2011, Fox Business
Debt Collection Agency Expanding
July 7, 2011, Detroit Free Press
Susan Tompor: Don’t Ignore Calls From Collection Agencies Even If You’re Not in Debt
June 26, 2011, The Virginian-Pilot
Debt Collectors Want More Leeway in Contacting Individuals
June 23, 2011, Fox Business
Bureau Identifies Markets That Could Face Scrutiny
June 21, 2011, InsideARM.com
ACA’s Angle: A Blueprint For Modernizing Consumer Debt Collection
June 21, 2011, InsideARM.com
Another News Outlet Gets Collection Agencies Wrong
June 16, 2011, WLBT 3, Jackson, MS
Debt Collectors Push for Better Communication Opportunities
June 13, 2011, ABC News
Debt Collectors Seek New Media Tactics: Email, Cell Phone and Text Messages
June 13, 2011, InsideARM.com
ACA International Pushes for Updates to ARM Rules and Laws
June 13, 2011, Collections & Credit Risk
ACA International Launches Blueprint For Modernizing Collections
June 13, 2011, Time - Moneyland
Perhaps Debt Collectors Aren’t Scum of the Earth
June 12, 2011, The New York Times
Debt Collectors Ask to Be Paid a Little Respect
May 26, 2011, ABC15.com (KNXV-TV), Phoenix, AZ
Can Debt Collectors Contact You on Facebook, Twitter – Even Through Email?
May 25, 2011, AZonline.com, Phoenix, AZ
Collection Agencies Using Social Media to Track Down Debtors
May 22, 2011, Albuquerque Journal
Unaddressed Debt Can Turn Life Nasty
May 12, 2011, Collections & Credit Risk
ACA Names New CEO
May 11, 2011, Fox Business
How Wage Garnishment Works and How to Avoid
May 9, 2011, AccountsRecovery.net
ACA’s Angle: The Times Keep Changing
May 10 2011, CreditCards.com
Settling Delinquent Debt Won’t Remove it From Your Credit Report
May 4, 2011, Altanta Business Journal
Debt Collection Rules Tighten
April 25, 2011, KOMO News, Seattle, WA
Don’t Ignore That Debt Collector Call
April 2011, MSNBC.com
Debt Collectors Troll Facebook — Are They Going Too Far?
April 17, 2011, Orlando Sentinel
Debt Collectors Must Tread Lightly on Social Media
April 12, 2011, AccountsRecovery.net
Taking Advantage of ADAD Technologyin the Collection Industry
April 7, 2011, InsideARM.com
ARM Industry Philanthropy is Very Important
April 7, 2011, InsideARM.com
ACA International Outlines Suggestions for Collaboration with the New Consumer Financial Protection Bureau
April 4, 2011, KATU News, Portland, OR
Social Networking Sites Give Debt Collectors New Tool
March 27, 2011, Pittsburgh Post-Gazette
Debt Collection Tactics, New and Abusive, Are in ’Dire Need of Reform’
March 23, 2011, Birmingham News
Federal Trade Commission’s No. 1 Consumer Complaint: Debt Collectors’ Calls
March 18, 2011, InsideARM.com
State AGs Taking Prominent Role in Debt Collection Law Reform
March 9, 2011, AccountsRecovery.net
ACA’s Angle: Debt Collectors Need to Balance Risk and Reward When Using Technology
March 4, 2011, Fox Business
Choosing a Collection Agency
Feb. 27, 2011, Denver Post
Consumers Dealing with Debt Collectors Become Stuck in a Vicious Cycle of Lawsuits
Feb. 22, 2011, CreditCards.com
Debt Collectors Seek Right to "Robocall" Cell Phones
Feb. 8, 2011, AccountsRecovery.net
ACA’s Angle: New Truth in Caller ID Act Brings Important Changes for Companies that Call Consumers
Feb. 2, 2011, My Fox, Altanta, GA
If You Owe Debt, Know Your Rights
Jan. 22, 2011, Wall Street Journal
Bill Collectors Face Disclosure Rule
Oct. 13, 2010, Messenger, Danville, KY
KY ACA Member’s Work Praised by Client
Oct. 4, 2010, Action News, Tampa
Debt Collectors Turning to Facebook and Social Media
September 29, 2010, Shawnee Dispatch, Shawnee, KS
Debt Collector Feeds the Hungry in Kansas
Sept. 27, 2010, Minneapolis/St. Paul Star Tribune
Sen Al Franken Announces his Propsal for FDCPA Reform
Sept. 14, 2010, USA Today
USA Today Editorial on Debt Collection
Sept. 14, 2010, USA Today
ACA Responds to USA Today Editorial on Debt Collection
Sept. 1, 2010, Tampa, FL
Tampa Bay TV - ACA and Ask Doctor Debt Resources for ID Theft Victims
Aug. 12, 2010
Debt Collector Gives His Time and Money to Feeding Kansas City’s Hungry
Aug. 8, 2010, Arizona Republic
Arizona Republic: Life and Debt
Aug. 8, 2010, Washington Post
Washington Post: Debt Tagging
Aug. 4, 2010, KTVK, Phoenix
ACA Member Helps Fire Captain Resolve Credit Report Dispute
Aug. 4, 2010, Birmingham News
Birmingham, AL News: Profile of ACA President Martin Sher
Aug. 1, 2010, Minneapolis Star Tribune
Debtors in Court Suing Collectors
July 30, 2010, New York Times
New York Times Debt Buying Article
May 2010, Syracuse, NY
Shaping the Reputation of the Debt Collection Industry - Syracuse
May 2010, San Francisco, CA
Providing Perspective on Debt Collection in San Francisco
May 2, 2010, Washington DC
Tackling Consumer Debt Questions in Washington DC
March 16, 2010,
ACA International submits op-ed/commentary in Eastern Pennsylvania
March 2010, Denver, Colorado
ACA International submits op-ed/commentary in Colorado
March 2010, New York
ACA International submits op-ed/commentary in Upstate New York
February 2010, Washington Post
Debt Collectors Want to Help
Jan. 29, 2010, WalletPop
Debt Collectors Respond: What It’s Like For Us
Jan. 29, 2010, National Public Radio
Debt Collector: Tough Job But Someone’s Got To Do It
Jan. 11, 2010, Minneapolis StarTribune
Debt Trade Group Wrestles with Recession
Oct. 16, 2009, McClatchy Newspapers
One Industry is Booming: Debt Collections
Oct. 12, 2009, WGN-TV, Chicago
Ask Doctor Debt Interview: Karolyn Rubin, President of ACA International
Oct. 9, 2009, Rochester (NY) Democrat and Chronicle
Defaulted Student Loans Fuel Growth of ConServe
Aug. 23, 2009, The Press Democrat (Santa Rosa, Calif.)
An Increase in Collections
July 9, 2009, The MetroWest Daily News (Boston, Mass.)
A Bill Collector’s Tale
June 10, 2009, WCCO-TV (Minneapolis, Minn.)
Who’s Hiring? Debt Collectors
June 2009, Fox 2 News (St. Louis, Mo.)
Collection Agency Trying to Change Perception of Debt Collectors
April 11, 2009, Kansas City Star
Debt Collectors Tread a Fine Line
Feb. 11, 2009, Fox News
Companies enlist corporate chaplains to ease workplace tensions
Jan. 25, 2009, New York Times
In Tough Times, a Debt Collector Sees the Pain