Collector Training

Tools, resources and opportunities for debt collection training.

ACA International offers numerous tools, resources and opportunities for training collectors.

Products
Several teleseminar recordings, books, audio books, manuals, CD-ROMs, videos and other training products are available for purchase through the  ACA Store. Popular collector training products include:

• Fair Debt Collection Practices Act and Professional Telephone Collectors' Techniques Computer-Based Training
• Teleseminar audio recordings covering dozens of topics
• DVD and VHS training videos covering FDCPA compliance, telephone collection techniques, HIPAA and more

Seminars
Campus ACA offers a wide selection of teleseminars, face-to-face seminars and online seminars covering a variety of collection subjects, including the FDCPA, the art of persuasion, collecting with confidence, the latest hot topics and more. Upcoming seminars.

Fastfax Documents
Many of ACA's compliance-related Fastfax documents can be used as part of members' collector training efforts. Popular collector training topics include:

• Fair Credit Reporting Act
• Fair Debt Collection Practices Act
• General Compliance
• Health Care
• Gramm-Leach-Bliley Act Privacy and Security
• State-Specific Information
• Telephone Consumer Protection Act