ACA International provides valuable statistical information about the credit and collections industry in the Agency Benchmarking Survey, Top Collection Markets Survey and Compensation & Benefits Survey. Below are links to the most recent version of each survey in the ACA Store. For more information on the type of information compiled and reported in the surveys, please view previous editions of the each survey.
2012 Agency Benchmarking Survey
Organized by agency size (volume of new business), the survey enables you to evaluate your company based on national averages and median numbers. To purchase an electronic or print version of the 2012 Agency Benchmarking Survey, please visit the ACA Store. View the Table of Contents for this current survey here.
View past editions of the Agency Benchmarking Survey:
2013 Top Collection Markets Survey
Broken out by both market category (credit cards, student loans, healthcare, etc.) and service type (primary, secondary, purchased, legal, etc.), this survey provides vital statistics and key figures. To purchase an electronic or print copy of the 2013 Top Collection Markets Survey, please visit the ACA Store. View the Table of Contents for this current survey here.
View past editions of the Top Collection Markets Survey:
2013 Compensation & Benefits Survey
Broken out by geographic region and dollar amount of new accounts in 2011, this survey provides benefit and compensation statistics for a variety of collection agency positions. To purchase an electronic or print copy of the 2013 Compensation & Survey, please visit the ACA Store. View the Table of Contents for this current survey here.
View past editions of the Compensation & Benefits Survey: