ACA International provides valuable statistical information about the credit and collections industry in the Agency Benchmarking Survey and Top Collection Markets Survey. Below are links to the most recent version of each survey in the ACA Store. For more information on the type of information compiled and reported in the surveys, please view previous editions of the each survey. For questions, please contact ACA’s Member Services Department at (952) 926-6547.
2012 Agency Benchmarking Survey
Organized by agency size (volume of new business), the survey enables you to evaluate your company based on national averages and median numbers. To purchase an electronic or print version of the 2012 Agency Benchmarking Survey, please visit the ACA Store. View the Table of Contents for this current survey here.
View complimentary sample pages to past editions of the Agency Benchmarking Survey:
2005 Benchmarking/Agency Operations Survey
2004 Benchmarking/Costs of Operations Survey
2011 Top Collection Markets Survey
Broken out by both market category (credit cards, student loans, healthcare, etc.) and service type (primary, secondary, purchased, legal, etc.), this survey provides vital statistics and key figures. To purchase an electronic or print copy of the 2011 Top Collection Markets Survey, please visit the ACA Store. View the Table of Contents for this current survey here.
View complimentary sample pages to past editions of the Top Market Survey:
2007 Top Collection Markets Survey
2003 Top Collection Markets Survey
2000 Top Collection Markets Survey