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ACA Member Feedback Results

Jul 23, 2009

Monthly results of the ACA Member Feedback questionnaire.

2009 ACA Monthly Feedback Results

2010 ACA Monthly Feedback Results

January 2010 - New Year resolutions

February 2010 - Foti information and most effective communication efforts

March 2010 - Collectors on staff, turn-over rate and job posting information

April 2010 - Compliance training, total consumer contacts and lawsuits

May 2010 - Use of mobile phones and electronic/digital material

June 2010 - Request for proposals

July 2010 - Characteristics of collection staff and use of collector contracts

August 2010 - Number of states collect in and management of bonding, licensng, etc.

September 2010 - Form letters

October 2010 - Collection letter usage

November 2010 - Collectors working from home and best money sources for consumers

December 2010 - Acquiring new clients and use of specialty advertising

January 2011 - Number of consumer accounts, skiptracing, 2010 business review

February 2011 - Office cell phone policy, number of clients served, terminating business with a client

March 2011 - Consumer communications, payment processing, type of clients and number of employees

April 2011 - Collectors employed and state of economy

May 2011 - Litigation and settlements

June 2011 - At work clothing, tattoos and body piercing

July 2011 - Office hours and dialer usage

August 2011 - Collector work schedules

September 2011 - Secondary collections

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