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ACA Member Feedback Results
Jul 23, 2009
Monthly results of the ACA Member Feedback questionnaire.
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2009 ACA Monthly Feedback Results
2010 ACA Monthly Feedback Results
January 2010 - New Year resolutions
February 2010 - Foti information and most effective communication efforts
March 2010 - Collectors on staff, turn-over rate and job posting information
April 2010 - Compliance training, total consumer contacts and lawsuits
May 2010 - Use of mobile phones and electronic/digital material
June 2010 - Request for proposals
July 2010 - Characteristics of collection staff and use of collector contracts
August 2010 - Number of states collect in and management of bonding, licensng, etc.
September 2010 - Form letters
October 2010 - Collection letter usage
November 2010 - Collectors working from home and best money sources for consumers
December 2010 - Acquiring new clients and use of specialty advertising
January 2011 - Number of consumer accounts, skiptracing, 2010 business review
February 2011 - Office cell phone policy, number of clients served, terminating business with a client
March 2011 - Consumer communications, payment processing, type of clients and number of employees
April 2011 - Collectors employed and state of economy
May 2011 - Litigation and settlements
June 2011 - At work clothing, tattoos and body piercing
July 2011 - Office hours and dialer usage
August 2011 - Collector work schedules
September 2011 - Secondary collections
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