What Our Members Have to Say About PPMS . . .

Those agencies that have already completed the process or are currently going through the process provide the greatest testament to the program’s value:

• “There is a tremendous bottom-line revenue opportunity for agencies in using this management system. You learn to identify problems with client satisfaction or training issues, which can only help you to improve your business in the long run.” - Gary Williams, president of Williams & Fudge, Inc., Rock Hill, S.C.
• “Our level of service to the customer has never been better and we know that thanks to the procedures we now have in place and the measurements we use to gauge production and client satisfaction. Not only are we doing better but every employee knows it and is proud of that fact. Since implementing the Professional Practices Management System we haven’t eliminated errors but we have minimized them and the fixes are not band-aids but process improvements. So what does all this mean?? Eight months in a row of record collections and fees. Was it worth the effort? What do you think?” - Tom Haag, president of State Collection Services, Inc. in Madison, Wis.
• “Some obvious benefits include communication, consistency, collaboration, and client confidence. Communications improve because PPMS^TM provides the structure to help make sure that issues don’t get bypassed. It also provides a mechanism for follow-up, so confidence increases, because customers, management and employees can depend on getting feedback about the issues important to them (without the structure of PPMS^TM we are more likely to procrastinate or forget). PPMS^TM helps assure that we will provide consistent service to our clients and consumers through the use of forms such as Client Issues, 3^rd Party Disputes and Nonconformity Reports and via scheduled internal audits and management reviews. Being able to tell and show our clients about our PPMS^TM program brings greater credibility to our companies (even makes you feel a little proud too). PPMS^TM provides the foundation for continuous improvement, which in turn helps us focus on reducing expenses, improving our services and increasing revenue and profitability. Training and involvement with the entire staff helps improve collaboration and the communication of goals.” - Bill Usher, compliance officer for MCB Collection Services, Inc. in Vero Beach, Fla.
• “As our clients are consistently requesting more, better, faster...PPMS^TM allows us to ensure we deliver what they want while improving the bottom line, not at the expense of the bottom line.” - Mark Davitt, MCE, president of ConServe in Fairport, N.Y.
• “The PPMS^TM certification process, developed by industry leaders, is aimed at providing a roadmap for improving the professionalism and effectiveness of one’s office. Participating in this program has created a positive influence on office operations and moved our organization into compliance with evolving professional standards.” - Steve Tomac, collection manager for Collection Bureau of Lawrence, Lawrence, Kan.
• “This program has direct applications to our desire to improve service, revenue and production. The training is valuable for showing you how the PPMS^TM system can help you achieve those goals through better day-to-day control of your operations.” - Paul Skovbroten, vice president of Affiliated Credit Services in Rochester, Minn.